Holiday Inn Express Manhattan Times Square South in New York

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Total reviews rating

199 Reviews for Holiday Inn Express Manhattan Times Square South 2023:

Review №1


Hotel was very clean. Staff was incredibly helpful and responsive. This is not a fancy hotel, but it felt very welcoming, safe, and as though everything was well thought out and taken care of. The morning breakfasts are great…cereals, eggs, toast, bagels, breakfast bars, bacon and sausage, juice, milk, yogurt, coffee…I know I didn’t capture everything. I had one small maintenance issue, and the staff was incredibly responsive and caring. I can’t say enough about how professional everyone was, and they made me, as a guest, feel like I was important to them. Great visit at a great hotel. Wonderful location, close to subway, and within walking distance of many sites.

Review №2


4 out of 5 experience at the IHG. The location itself was super close to major tourist destinations and the most viable transportation, the subway. The staff was incredibly amazing upon checking in and are extremely friendly. Breakfast was included as part of our plan and had a wide variety of foods such as eggs, sausage, cereal, and coffee. The room itself was decently clean per COVID guidelines. However, we were told that extra items such as towels were not included due to a water shortage and our room wasnt cleaned when we left for the day. I am not sure if our room wasnt cleaned because of our short stay, but if you are staying less than 3 days, be mindful that your room may not be cleaned. One minor con that ruins the rating for IHG is that the rooms were located extremely close to the elevator. Being the city that never sleeps, this is fitting as you hear a lot of guests using the elevator late at night when you are trying to sleep. Overall, the stay at IHG on 60 West 36th Street, New York is a 4 out of 5 and is a cheaper alternative than staying directly in the city.

Review №3


We had a great stay here for our first time in NYC. It was walking distance to many great attractions and restaurants. The hands down best part was our front desk employee Jonathon. Beyond his wonderful personality and character he was very helpful and gave us great suggestions for the city. His professionalism and friendliness made us feel welcome and we felt like we left with a new friend. Thank you to the whole staff for being helpful and accommodating. Big thank you to Jon we will hopefully see you next time we’re in the city!- Kira and David

Review №4


Good hotel in a very good location. The rooms had a decent size for Manhattan and everything was clean. Nice outdoor and indoor seating area and great buffet breakfast. Friendly staff and I was able to store some luggage there after check out, including a bicycle.

Review №5


This is a decent hotel and the rates are good. Some of the staff are very helpful but we seem to have a difficult time getting the room we requested. We always pay a little extra to get a view room which means you can see the Empire State building. The last time we were there our room wasnt ready so they said they were giving us a better room. The room wasnt any better, only one floor higher but no view of the Empire State building which we paid to have. The rooms are small including the bathroom but Ive experienced that in large cities before. Obviously space is at a premium. They offer a free breakfast but quite often they are very busy and crowded in the dining area. We end up taking something up to the room and eat it there. I did fond that the cleaning staff is friendly and helpful.

Review №6


My card was charged multiple times before even checking in not even the day of and then when I went to check in was advised I owed the entire amount for my stay. They eventually “fixed” the problem I had to wait days for the bank to release over $400 they incorrectly charged in the first place. Other than that the stay was fine, never felt unsafe it was just me and 2 teenagers, the rooms are decent size and bathroom was fine. The breakfast was a plus too.

Review №7


Excellent Hotel in ManhattanJun 2022 • FriendsI stayed 3 nights at this amazing Holiday InnExpress Town Square. I liked everything at thishotel. The rooms are very clean andcomfortable with an excellent city view . I was in ahigher floor. Everyone at this hotel is very kindand response quickly to any of your requests . Iwas getting late at night to the hotel and I wasable to sleep in a very quite and pleasantenvironment. Breakfast is served every morningwith a variety of choices that changes everyday: eggs, bread, sausage, oatmeal, yogurt,orange juice, fruit, everything you would like tohave to star a very good morning ... and besidesthat they have grab and go section with someprotein bars and muffins for you to take withyou !!! …. Everything was pleasant at this hotel, Iwill stay here as many times I will get back to NewYork with no regrets and I am definitelyrecommending this hotel to any oneThis hotel is close to subway station, time square,Macys and a lot of different good places to visitin Manhattan with just minutes away walking.The location for this Holiday Inn Exprés is justperfect.I would like to thank to all personal staff andmanagement to maintain an excellent service atthis hotel.

Review №8


This is one of the better Holiday Inn Express hotels in the vicinity. The rooms are decent sized. The management still follows some weird Covid protocol and the room cleaning is only done if you request it which doesnt make any sense when you are paying the rates in full. The check-in was amazing as they were quite efficient. But many a time you would find the employees to be grumpy and a bit rude.

Review №9


Great location near points of interest, shopping and subway. You have near Time Square, Empire State, Bryant Park, Summit One, NYC Library, Macys. Great place for families. Good included breakfast which is nice on the pocket and convenient to start your day without a wait in a restaurant. The guest traffic is pretty high which affects service and maintenance but evertging is good.

Review №10


I stayed here recently with my boyfriend and we had a great time. The staff was very nice and accommodating to our needs when needed. Our room was very clean, the bed was comfortable, and our bathroom was very nice. The front desk was also very nice and helpful.