Holiday Inn Express New York-Brooklyn, an IHG Hotel in Brooklyn

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Total reviews rating

199 Reviews for Holiday Inn Express New York-Brooklyn, an IHG Hotel 2023:

Review №1

2021-12-22

The staff at the desk are wonderful and very helpful. They make it very clear that housekeeping does not run daily and you must request someone to clean your room half-way through your stay, with a 24 hour notice. The lack of housekeeping was evident as the bathtub was moldy in the grout and the bed was pretty horrible to sleep on. Usually, Holiday Inn has comfortable beds. This hotel, not so much. Also, the room is SUPER SMALL. Two full size beds in the room and you can barely move around them. If you are sleeping four people, you may want to make sure you get along very well because it is tight quarters. We will stay there again but we really hope they make some changes to enhance guests stays. For a hotel, cleaning is not something that should be sacrificed.

Review №2

2022-04-26

My friend and I were attending our first Brooklyn Marathon. The staff was extremely friendly and accommodating. They were able to check our luggage when we arrived early and also after check out so we could come back and change after the race. Coffee was hot and ready for our 4:30AM wake up time. The room and hotel were very clean, beds were comfortable.

Review №3

2022-05-25

I will first start with the good of this hotel. The front desk agent, Anna Bella is absolutely great. She really represents the hotel brand in a great way. She is so friendly, and very professional. Unfortunately it ends there. The cleaning staff is a nightmare. They are completely unprofessional and apparently think they are at a club versus work. I ended up in a room across from the utility room (laundry room). They start with the loud talking and laughing at about 9am and it goes all day! They are constantly in and out. Yelling, playing music on their phones, and just being completely blind to the fact that they work at a hotel where people mainly come to sleep! I was a flight attendant for 20 years, so Ive stayed at numerous hotels around the world. Never have I experienced a cleaning crew that was this unprofessional and just unaware of their surroundings. The room surprisingly was decent. So somehow they find the time to clean the rooms good enough.Also, this hotel has a rat infestation the the parking lot. There is an area where they put the trash where the trash overflows. Rats are running rampant in the parking lot. They definitely need to put traps and bait down. Thankfully I dont think they have them in the hotel itself. I get it, this is NYC. However, the rats should not be that prevalent in the parking lot.I took videos of the loud noise from the staff and rats in the parking lot. Trying to find how to share it with corporate. This hotel has potential, but its ruined by the lack of professionalism of the staff. Again Anna Bella is great, unfortunately the rest of the staff is nothing like her.

Review №4

2022-03-08

A lousy experience. Dont use this Holiday Inn Express. Most Holiday Inn Expresses are great. Not this one.House keeping is not good. Out of soap and conditioner for much of my stay here despite my asking twice for these things. This morning, I asked for my room to be serviced and when I got back this evening, the trashes were still full, bed not made or changed, some dirty linens remained in the bathroom, bath soap and hair conditioner not been replenished - two clean washcloths and a towel had been added to the bathroom.Completely unacceptable service.Numerous other issues that I wont get into. Never coming back to this hotel.

Review №5

2022-07-08

We stayed as a family of four in June 2022. Our whole stay the only elevator was non-operational. We were on the 6th floor so it was quite a workout everyday. Please check with the front desk if the elevator is working before booking if youre not into daily stair workouts.The property itself was conveniently located close to restaurants and transit. The rooms were small but clean. The daily hot breakfast was great. Alternating bacon and sausages together with the daily stairs gave me more leg muscles.After check-out, when we provided feedback re: broken elevator, the hotel manager facilitated a discount/refund.For the cost and location, if the elevator is working, we would stay here again.

Review №6

2021-12-31

Read this if youre staying with a pet! We booked through Priceline and pre-paid. I called about the pet policy ($116 with taxes for the whole stay) before booking. I wasnt told until check-in that because we had a pet, we would have to stay on the first floor. The first floor was actually the basement, downstairs from the lobby. Our window was halfway out the wall and we looked up to street level. This would have been a bit of a bummer but okay, except the hotel treats the first floor like a service level. There was always laundry everywhere, trash bags lined up in the hallway, our room door opened right to the laundry chute! The pet fee added a bit of insult to injury-- felt like we paid extra to stay in the dungeon. The room was also pretty cramped (on the small size with big furniture) and we couldnt easily open the door because the carpet in front of the door had pushed up.The hotel staff seemed to be doing their best. The elevator was broken for our entire stay (4 nights) but there seemed to be a lot of effort being put in to fix it. There was hot breakfast every day and the staff tried to serve the food as safely as possible. We were also able to find street parking and avoid the $40 per night fee, which seemed steep even for New York given the lot was uncovered and unmonitored.

Review №7

2022-06-17

I chose this hotel, because they accept pets and there weren’t many other options last minute. When booking the room online (3rd party website), it failed to mention the pet fee was an extra $100. I get the need to deep clean after a pet was living in the room, BUT THE ROOM WAS NASTY. That $100 did NOT go to cleaning.The beds felt nice, but the room felt extremely dingy. There were dirty walls and even black mold in the bathroom (all over my shower). My boyfriend confirmed rats in the parking lot like another reviewer mentioned.Lastly, it was extremely LOUD. The doors have gaps in the doorframe, so it’s not very sound proof. I heard people running in the halls all night and it was very disruptive.

Review №8

2022-05-13

Positive: Staff were friendly and courteous! Room was cozy and clean! It had all amenities! Lastly and very importantly was that the breakfast was nutritious and marvelous! Theres only one word to describe this gem in Sunset Park, Brooklyn: AMAZING!! Negative: No

Review №9

2021-12-03

The hotel is in an excellent location, close to the subway and lots of restaurants. Staff was very friendly and helpful. The room was small and a little noisy as it was right above the reception area. Still it was a wonderful place to recharge and rest.I had left my phone in the room and the hotel staff was very helpful in reunited me with my phone. In fact, in the end it arrived at my doorstep two days earlier than I had anticipated. Thank you!

Review №10

2022-06-21

Positive: The best thing about this hotel was its location. It¿s near a lot of great restaurants and stores Negative: The elevator broke and the front desk person only had rooms on the 7 th floor. My husband had knee surgery and we had to climb 7 flights of stairs with our luggages. After the first night of sleeping in the hotel with 2 bites in my arm and 1 on my back.