Holiday Inn Express Owego, an IHG Hotel in Owego
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Owego, Tioga County, New York, US
My husband & I stayed at the Holiday Inn Express in Owego, NY for a few nights when we came to town to attend his grandmothers funeral. We didnt want to spend a lot of money on the hotel, but we wanted to be sure our room was clean, comfortable, and convenient. Our room did indeed meet all of these criteria. Our room was quite clean and had a comfortable king-sized bed, a full bath with all of the basic amenities, a desk & chair, a large TV with cable, as well as a mini-fridge and coffee maker -- ALL for just $79/night (plus taxes & fees). We would absolutely stay here again.
Room was clean and comfortable. Had cookies and fresh brewed coffee available on check-in. The elliptical machine had a wheel broken, and treadmill elevation did not work right in exercise room. Had to tell front desk several times that something needed to be done in the breakfast area. Beautiful view of the Susquehanna River.
Loved our stay!!! They had fresh cookies at check in. The clean room and bathroom. They had a great breakfast in the morning and a nice sitting area for us to enjoy our meal. The staff was friendly and helpful! I would go back anytime👍
I visit holiday inn hotels often. This was not one of my favorites. No major issues but no pool was kind of a bummer. The room had a strange smell, as well. The staff were friendly and the beds were very comfortable.
The cons: I found a lighter under one bed. The other bed had 2- 12 x 6 stickers under it. This makes me doubt that our room was properly cleaned. Breakfast was okay. The pancakes which were hot, but took a little bit of a wait. There was no eggs and very little bacon on the buffet.The pros: the staff was very friendly, courteous and professional. Hotel appearance was clean and orderly.
Ok hotel. Staff are friendly and helpful. Breakfast is standard. Rooms are fine. My room was missing the translucent curtains so if I wanted any outside light in my room I would be letting anyone in the parking lot see inside.Wifi was really bad at nights when everyone was on the internet. Speed test was showing about 0.5 - 0.7 mpbs last night around 8pm. Painfully slow..Tv signal is decent this time around. Some choppiness. During my first stay, the TV signal was really bad and many channels were unwatchable. I guess it depends on what room you get.
Located along the Susquehanna River...some rooms have a view of the river and others....the trees. Hotel recently renovated and still ongoing...not bad. We had a King size room....small and not too well lit being under the trees. Nice huge walk in shower. Part of two other sister hotels....The Hampton,which is where you can use their indoor pool and a restaurant,the Rivers Edge,located in the Treadway Conference Center,with the Red Roof in the same complex. The rooms have all been renovated with new carpet,etc. But the bed should have been replaced. Not firm...very mushy...very uncomfortable
Room 112 has a very small bathroom and the shower exhaust fan does not work. Everything else is great. Friendly staff, clean room, comfortable beds, and variety of pillow firmness.
Staff friendly,it was clean, but we had a ground floor room on the Riverside and it smelled very musty and moldy. Husband wouldnt let me demand another room, so we stayed anyway. Shame on me.
A typical hotel room, but it was nicely updated. The beds are fluffy and soft and breakfast was nice. Although the thermostat in our room was old fashioned and hard to figure out.
I arrived on 22 Nov very late at night. As I was trying to get my children in bed, we noticed loose dirt under the blankets on the sheets. We wiped it off and went to sleep. The next day when we woke up, while we were getting ready to visit family for Thanksgiving, we noticed how dirty our room was. I took a few pictures of the room that I will share. We tried to grab a small breakfast at the hotel, but everything that I grabbed was hard. The muffins and bagels were hard. The rest of the hot food did not look like it was heated only one time. Looked like they had been heated over and over again. At this point I walked across the street to McDonalds to get something I felt was safe to eat. I have a list of all the things in my room that was nasty. List: Kitchenette sink crusted with dirt in drain and did not drain very quickly, every corner of the bathroom had dirt, genital hair in the bathroom in one corner, fan did not work in bathroom, big dust ball or something in the fan vent, dirt on bed, disgusting food that is probably not up to ServeSafe standards, tried 3 different sodas in vending all sold out, a handful of channels on the tv did not work, only offered 1000 for all my problems, never received a call from management. I grew up in this area and only use the hotel when family doesnt have room available, but I must say that this hotel is getting worse with every visit. And this was my last time staying at this particular hotel. It felt very much like a motel and not the typical Holiday Inn that Ive stayed at all across the country. On a positive note, the staff that I encountered was very friendly.
Thanks for everything. Great customer service, clean rooms, great breakfast. Friendly staff. And you know trouble loved those cookies in the evening. See you next t year. Thanks for the great stay.
Loved this hotel. Stayed with family and staff was really friendly. Nice river view from room. Wonderful breakfast. Will definitely stay here in future if I am in this area again.
Room was large and clean. Breakfast available was good and eating area well maintained. They are going through some remodeling but it doesnt interfere with your stay.
Place is nasty, save your money and sleep in your car. There were bugs on the floor in our room, and it smelled nasty. I wouldnt walk around in the rooms without shoes on. Very outdated and I dont think they even have maids. Oh and the workers decide to paint the lobby at 3 a.m. these idiots dont have any consideration for there guests.
They are under construction, but that being said, the help were extra specially helpful and nice...the room was very clean and comfortable, and Ill make sure I return..thank you Jasmin
We lodged for several days for a funeral. The room was okay. The shower/bathroom could have been cleaner. The toilet paper dispenser was broken, and so was the toilets flush handle. Maintanance fixed them both the next morning.
Nice and quiet hotel. Not too far from downtown Owego. Most amenities are within walking distance. Staff here were super helpful and very friendly. Rooms were comfortable and very clean.
It seemed OK and breakfast was nice it was quiet. But I had a problem with my Corporate Lodging receipt the next morning. Im hoping to call up there and they will simply take care of it for me.
I stay at a lot of IHG properties, especially HIEs. This was a very clean and well maintained facility.The staff was very nice and helpful. They put up with me and my buddies that were there for the Spartan Race nearby.They joked and laughed and took care of us, even giving me free toothpaste and a toothbrush when they heard I was to run out to buy them.
Excellent. Clean large rooms. Hot water for showers. Great price.
Room was very clean. Bed was super comfortable. Only bad thing was that we could not get the room as warm as we like
This place cares for their residents as much as they do for their employees which is they dont. Dont bother staying in any hotel these people own or run in Owego NY, the Express, the Red Roof or Hampton. All ran by the same people and at the Red Roof the housekeeper which is a family member of the general manager is an alcoholic and steals beer from residents refrigerators and they have been rumored to have bed bugs, stay away, especially when there is nicer hotels in Sayre, Vestal and Nichols.
Clean and quiet room. Barb (ft desk), Deb (ex. House keeping) and Jasmine were fantastic. They even had a lint brush for me!!
The location is gorgeous and just along the river; an incredible view. The rooms were very clean and cared for. The staff was very friendly and attentive. Many resources and worth a visit.
Location was pretty central rooms were clean and modern. Only issue was missing shampoo amenity and our room heat was left on in summer.
Nice place but we checked in late and got stuck with one king bed and one of my coaches had to sleep on the floor. But they brought us some extra bedding. 3 dudes one bed.. Too weird.
Location is beautiful, right next to a park and right on the river. Workers are super polite and great place to stay. Been here off and on for about 2 months for work and it has been a great stay.
Room was clean and neat, ready to use.Staff was friendly, genuine greeting!
Pretty good hotel, probably the better of the three in the area. Rooms were decent and the hotel was quiet. The breakfast was what youd expect from a hotel like that.
Not clean. Someone left dirty laundry in our room, under the desk. The rooms smells of plastic.
The staff was extremely helpful and pleasant. Had an issue with my elderly mother and they went out of their way to assist. Place was clean....would recommend.
Friendly, funny and super helpful staff. Clean and has a lovely location right on the river. Also, a great breakfast with a pancake printer!
Pretty decent hotel, rooms a bit small but for it being close to my job site it was convenient
Went there for a wedding reception. They ran out of food, guests had to wait for more. Service was awful. Felt sorry for the couple that paid a lot of money for such terrible service. Wouldnt recommend.
The room was clean, the service was great, and the online app makers the experience very easy. This is a well run and managed holiday inn express.
The service was nice, the rooms were clean, and there was a decent breakfast selection but the internet would switch off at random times
This hotel was great to stay at. We booked last second to have a spur of the moment adventure to the casino. Prices were very reasonable and the breakfast buffet was fabulous
Great service, pretty cheap and free continental breakfast. What more can you ask for. Also, there was free cookies and coffee in the lobby when we walked in.
Clean rooms. Great front desk people. Reasonable rates. Accommodated a group of 12 on short notice.
Great hotel! Wonderful breakfast every morning, and the rooms were very nice. Definitely recommend if in Owego.
Okay..could be cleaner. Found a used carton of Haggen Daaz in the mini fridge..
The place was clean and quiet. The breakfast room has nice view of the Susquehana river.
We enjoyed our stay at Holiday Inn Express in Owego. The front desk clerk was very nice and the breakfast was good also.
Pleasant evening, the original room didnt have sheets but management quickly fixed that and I had a pleasant stay. Friendly employees.
Friendly staff, and the room was very clean. The bathrooms were nice and roomy as well.
New hotel feel- very clean! Comfortable beds, great location right off the highway
Small place in a small town. Nothing much. Clean rooms and good riverside. I took away a star as not many family or customer stop by.
Comfortable, clean room. Continental breakfast buffet. Friendly courteous staff.
Pool is shared by the sister hotel, otherwise uber awesome. My daughter loves the room!
Room is out dated, heat isnt working, rear door doesnt fully close which is a security issue. But where else is there really to stay that wont be the same in this town?
The room was excellent and clean, the night manager even managed to get us a deal on the room to boot.
Hotel was ok, needs some upgrades, and smells musty. Staff was friendly, probably would not stay here again.
Priced right, nice breakfast, spacious rooms, but we had ants in ours
Beautiful view of the Susquehanna rive from our room, attentive staff, and convenient location. I would recommend.
Very good breakfast with a patio view of river. Place went through renovations and was very nice
Amazing staff! Very accommodating. Great clean hotel
Great hotel. Rooms were clean and staff was very nice!
Great place to lay your weary head. Staff is polite and professional, rooms are first class.
Solidly built and quiet. Good breakfast.Decent amenities.
Wonderful staff and service. We really enjoyed our stay.
Nice hotel, still feels new, McDonalds next door, gas station across street, internet good enough to watch netflix
Great location to downtown Owego. Rooms are updated. Night manager was very friendly.
Clean, great service, nice lobby, comfy beds
Very clean, delicious full breakfast, highly recommend!
Best price in Owego. Newer, clean hotel with continental breakfast. Comfortable.
Great service. Only complaint? Coffee was empty, but was refilled in 5 min
Hotel was nice and quiet. Nice rooms and easy access to 17
Excellent choice. Clean, quiet good breakfast. A good value
Clean facility and friendly staffs. The breakfast is good.
It was a one night stay. Room was nice and I slept very well.
Very clean and updated rooms. Wide variety of breakfast items.
Good location outside of a quaint little town, good breakfast, comfortable bed
Quiet, comfy rooms. Very friendly and helpful staff.
Middle of renovations, halls not air conditioned. Initially gave us an unmade room.
A little pricey, but very nice and a good breakfast!
Comfortable beds, clean, breakfast was good.
Nice place to stay briefly. Super Breakfast!
Very nice stay. Staff friendly
Excellent customer service but the hotel is showing its age.
Excellent good bedroom, clearn and comfortable, a good price everything ok
Though the outside is newer the inside needs some work. like the old saying goes you cant judge a book by its cover....
It was amazing but every now and then there was trash floating in the river next to it
Friendly staff. Clean, spacious rooms
The building quality seemed lower in quality compared to others in the chain. Exposed wiring was present
Very nice place, welcoming staff, clean rooms.
Wonderful staff. Great hot breakfast.
Comfy bed, decent breakfast, but no pool
Very clean rooms with breakfast area with river view.
Great place to stay and have full breakfast bar
Newly renovated, kitchens, free breakfast, convenient location
We booked a 2 bed room and only got one.
Facilities were good, one member of staff was rude on two separate occasions.
Great rooms... breakfast ok
The hotel is well kept but old.
Nice hotel with good service and nice rooms.
Beautiful rooms. Lots of space.
Stayed for dinner, service was a but slow in an empty restaurant
Friendly staff nice hotel
It was ok. Clean rooms and bathrooms.
Very clean and nice people
Great experience. Friendly staff very clean.
Was there for a banquet and it was very nice.
Clean, organized. Good breakfast.
Nice rooms with comfortable bed
A property that is showing its age.
Friendly. Good coffee and breakfast
The people were all so kind!
Fine establishment. Good location.
Nice, clean place to stay
Its fine
I picked my niece up from work
I was traveling for work and had no say in where I stayed but was pleasantly surprised. The location was great, my room had a river view, and the staff was friendly. The room was spacious and clean. The only minor complaint is that the walls are thin and I could hear my neighbors talking. Otherwise everything was great and Id be happy to stay here again.
Nice, clean hotel.
Great spot and picturesque!
Exactly what you think it is. No more, no less.
Nice place. Friendly staff.
Not impressive breakfast
Clean friendly
Great place to stay
Nice rooms
Very friendly staff.
The staff was friendly 👍👍
Staff was friendly.
Good
Very clean
Bad customer service.
Good place
The room is comfortable and clean as well as the facilities, unfortunately our room had a musty, very intense smell.
Nice hotel by the river, super markets, bars and restaurants around. It definitely has a good location.
Very dirty. The room changed and the second was dirty.
Blue
Bo
Very kind.
Total reviews rating 4
144 Reviews for Holiday Inn Express Owego, an IHG Hotel 2023:
Review №1
2021-08-01My experience here was terrible. Much of it was due to an ongoing renovation, so it might get better over time. Here are some of the problems. There is no public 1st floor Mens room, we had to use the womens bathroom as unisex. The fitness room is under construction. The business center was closed. The ice machine on my floor was out of order. There were no vending machines on my floor. The waffle machine was out of order. My windows were covered over with paper. My son found a cockroach in his bathroom.
Review №2
2021-07-16Nice rooms, friendly staff, but service people never actually cleaned the room. Also breakfast was lackluster to say the least... Went on different days between 630am -730am and they had coffee and prepared foods in the fridge but very limited hot food if any.
Review №3
2021-08-02We booked online and had no warning that the hotel was under construction. The outside looks like a broken down prison. I don’t hold that against them. It would just have been nice to know. The inside was pretty nice but definitely paint and new carpet smell. The front desk girl informed me they are in the process of switching brands and apologized for the mess. Our keys didn’t work the first time we got to our room which was on the 2nd floor and all the way down the hallway. The girl came back with me the second time to ensure the new keys worked. I’ve worked in hospitality so I’m thorough when I check a room. It didn’t take me long to know the room hadn’t been cleaned properly. Hair and possible blood stains on the bed and the shower was gross. The girl apologized and brought us keys to a new room. Upon inspection of the second room our window had been spray painted from the construction and there was a spoiled milkshake in our refrigerator. I called the desk and the girl came and took the trash from the fridge. The rest of the room looked decent enough so we stayed. In the morning when we checked out there was a young girl in a hoodie who clearly didn’t work there behind the desk eating cereal sitting. I found this very unprofessional. I won’t stay again. The first girl from the night before was the only pleasant thing about our stay. I think her name may have been Jasmine?
Review №4
2021-07-13The staff are nice but the hotel is another promblem the rooms are small the beds uncomfortable when you take a shower you feel that you are going to fall through the floor the kitchen in the room is out dated the coffee maker is broken the windows in the room are covered up so you can not look out side.the breakfast the first day was fine but the second day it was nothing to choose from. The pancake maker was broken. Will not stay here again. I stayed in other holiday inn express but this is the worst.
Review №5
2020-11-17I ended up staying at this hotel because I had driven across the US and after getting back into NY I figured that I should self quarantine for at least 2 weeks. This hotel had a fire while I was there that was pretty severe, no compensation was offered by the owner or manager. I had just finished making my coffee and I heard some strange noise out in the hall. I looked out there and I still that it was a fire alarm going off! I gathered some of my important stuff and made my way downstairs to the office, while walking to the main all there was smoke and a lot of water coming out of a room. When I went downstairs, the manager was just sitting there doing nothing. She wasnt trying to get the people out, or even go upstairs to see what the issue was. Felt that the manager endangered the people there including me. Another employee told me that housekeeping told the manager that she smelled something burning in that room. The manager did nothing about this step send her daughter upstairs to investigate cold her mother manager that she smelled something burning in the room. The manager did nothing! The hotel in general looks nice, but upon entering the hotel there is a septic smell all throughout. That doesnt surprise me because in my first room when I flush the toilet, feces came up in the shower! I was there for two and a half weeks and did not hear any housekeeping staff use a vacuum cleaner, especially in the hallway.. after I complained that the hallway was filthy I heard the girl the next day run the vacuum for less than 3 minutes. The rooms that I had did not feel clean. First room that I had I found two pair of underwear and a sock by the curtains. When I informed the front desk of this the girl just made a face. After the fire I asked the manager if there was going to be compensation because of the fire she said she was going to have the owner call me the owner never called me. No surprise...
Review №6
2020-05-31I stayed here during the COVID-19 pandemic. Im an English Service Engineer, who lives in Asia as I normally cover that region. Nobody from England was able to travel so I picked up the Job.My first impression was very good, the staff were very welcoming and friendly. My room was very clean, had a fridge, microwave, super fast wifi, and a very comfy bed. Owego seems like a pretty good location, but I didnt get to see it all due to the lock down restrictions. On the evenings after work I would sit on the patio at the back of the hotel with a couple of beers and such a fantastic view of the river I was next to.There are all of the local fast food places close by too.Last of all, the staff were amazing. They made my stay great during difficult times. A big shout out to the mother and daughter at reception, and the house keeping lady. I truly hope to see you all again.
Review №7
2021-08-07Disgusting. No one cleans this hotel. Will not respond to my concerns or complaints about unsanitary conditions. No regard for covid cleaning standards. Would not sleep on the bed. Would not eat in dining areA. Sticky dirt filled bedside table. Sheets unclean. BED BUGS.
Review №8
2017-12-23I was pleasantly surprised when I arrived at this gem of a hotel. The staff was wonderful, everybody was so nice. The room we stayed in was a standard room, but they had a full sized refrigerator, a two burner stove and full bathtub. Besides that, the room itself was very spacious, and had great views of the river. Breakfast was nice, with a good selection to choose from, including cinnamon rolls. Would definitely stay here again, and recommend it to anyone.
Review №9
2020-06-26I was staying at a near by hotel , and the room air conditioning wasn’t working in my room, at the other hotel . The front deck could help me fix, and didn’t have another room for us.I called holiday inn Express, and at 1 am , they were able to get my family a room for three nights. We pack moved to stay the night in room with air conditioning.In the morning the room we had wasn’t available for the next two days , the manager upgrades us to a nicer room for our two next day.We are in town to see my mother in hospice, we can’t thank everyone at the hotel more , everyone was so nice, and every time we were ask how the room was, and what they could do to make our stay better! What a difference form our first hotel.So to all at Holiday Inn express , OwegoThank you from the Johnston family!
Review №10
2021-06-07If i could put 0 stars i would. We went to NY for a funeral and when we got there everything seemed great until we checked it. Barb at the front counter had us put our debit card in two different credit card machines (which we found out from one of the staff members there that one hasnt worked since she had been there). When we got to our room i seen that they charged us TWO TIMES! So we went down there and they said they would help us and told us to let us know when it went back into our account.. A few days past and our time in NY was over with. We went down there not happy at this point because Barb and the guy higher up still did NOT give our money back. She was very hateful and was refusing to do some thing to help us. She told me when we checked out that if the money still is not back into our account on Monday (today June 7th) to call her and we will figure it out. I called her and she still is refusing to give our money back saying its not on them, even when she let us put our card into a machine that did not work. So here we are still with them not giving our money back. So BEWARE if you go to this hotel and Barb is working there, pay with CASH! They will charge you twice and refuse to give your money back. Not professional at all and she could care less about her customers.