Home Services at The Home Depot in Elmont

Review №1

2020-07-03

We trusted Home Depot Home Services and spent $15,000 to redo our entire roof, gutters, siding, and windows. They now will not take responsibility for a failing roof.They outsource their warranty claims to a third-party company, so if you think youre paying for Home Depot to handle your project, you are wrong. All they do is outsource to a local sub-contractor, up-charge you, and pass you off to someone else when you have issues.Job 5194195 (roof), 5197804 (gutters), 5197807 (siding), 5197811 (windows)Work completed in September 2010.I started my first contact with Home Depot in mid-April 2020 and it is now July 3rd 2020.Our roof is shingled in the front and low slope membrane in the back due to the differences in roof angle. The low slope membrane has started to slide down and is exposing the layer underneath.Turns out, Home Depot only registered a warranty for the shingles and not the low slope membrane. This is a ridiculous mistake. Who only warranties one side of a roof when the entire roof was being redone? The shingles were warrantied for 30 years, so had they registered the warranty for both like they should have, we wouldve been covered until 2040.I called the original branch in Long Island that handled it but they are permanently closed. I reached out to their customer service line to file a claim but this is when I found out Home Depot doesnt handle their own claims. They outsource to a company called Genpact. I contacted them to file a claim and they said theyd reach out to me in 3 business days. They didnt give me a claim number nor a contact number other than their general customer service line. 5 business days pass and I call them again. They said they have no record of my request.I asked to put in a request for a claim again. 3 more days pass and I finally get a call telling me they have contacted the product manufacturer, GAF, who will be reaching out to me. A few more days pass and I get an email asking me to send physical documents. I send in the physical documents and wait. About a week later, a very pleasant GAF representative named Paige calls me and tells me theyll be sending out a local contractor to assess the situation and create an inspection report.After the inspection report is submitted to GAF, my claim is denied. This is when I found out Home Depot only registered the warranty for the shingles. The contractor even helped me call Home Depot to explain the situation and they refused to even look into it because it was so long ago. I called the local Home Services department at 131-35 Avery Avenue in Flushing, Queens and they said theyd get back to me but never did.Since Paige was part of the shingles department, she had me transferred over to another department to handle the low slope membrane claim. After a month of investigating, they admit product failure but will only cover material costs of $350. Well $352.31 to be exact.I now have no choice since time is of the essence with roofing issues. I am forced to pay nearly $5000 for repairs or I risk damaging the rest of my house when it rains if I wait any longer.If you are reading this review and are looking to have Home Depot handle your project, I urge you not to. I handle construction projects for commercial stores in NYC, LA, and SF for a living , but 10 years ago I was in High School and my parents didnt know any better.Find and vet your own local contractor. Ask for multiple estimates and always check online reviews. Call them and email them a few times to gauge their response rate and quality. Its more work upfront but I promise you its worth it. Support small businesses where you can actually reach someone who can help you.I tried my best to resolve this following their rules. Im just one homeowner and Home Depot is a multi-billion dollar company, so I am using the only tool I have to get some recourse; posting my review all over the internet.I am not an unreasonable person. If someone reaches out to me who can actually help, I will happily edit this review.

Review №2

2009-08-09

This location sent out a sales person to my home for an installation quote. The sales associate get very upset after a total time of 10 minutes, and a quote of $2400 for 2 windows replacement. I told him I would let him know if we would go with his services, he got angry, insulted us, told us to stay with our current damn windows and left. I asked if assumed I would make a $2400 decistion in 5 minutes and he said nothing and left.I strong recommend you not waste your time. The price was not reasonable, sales guy rude, in-store is a very unprofessional atmosphere.Be Warned :-)

Review №3

2017-02-01

Beware! Bait & Switch Scam! $1685 job turns into $4634 at Home DepotI was pricing flooring for a new construction project in my home. I went to Home Depot, right seems to make sense? My project has a contractor working already but I needed flooring and a floor installations. When I look around I found flooring at a great price starting at .89 per square foot and up. I picked one that was 1.49 per sq ft and was told by an employee in that department that installation was on sale for .89 per square foot. Great deal .89 plus 1.49 equals $2.38 per sf my job is 706 square feet, 706 x $2.38 equals $1685. Awesome!! heres my credit card right! nope hold on now. The Home Depot employee says he has to put in on their computer to get the final price. $4634.31says the computer. I have the print out, they give no details on how they got to this amount. Salesperson says its for molding, moving furniture, transitions etc and etc. I say I dont need most of that stuff! he says he cant do anything about it. I need to get a measurement which cost $35 bucks and than someone will call me and I can work it out with them what I need or dont need. So I really want to save that money so I pay the $35, meet the guy at the house, he measures, but wont discuss the job with me in anyway. Measures and leaves, tells me someone will call me in 24-48 hours? Next night at young lady calls who knows nothing about flooring starts reading me the details of the $4634 invoice. I say I dont need that, I dont want that etc, she puts me on hold and says she has to talk to her manager. 20 minutes later another person picks up says shes the manager and everyone when home for the day and I should go back to the store to discuss my issues. Total rip off. Beware.

Review №4

2018-07-26

Took my mom here because it’s the one closest to her. We purchased screen for a patio door and a big wooden outside fence for her backyard. Our cashier said she will get someone with a key to unlock the slats for us to take one and after waiting for almost 30 mins one young man comes by us and we tell him we’ve been waiting for a while and nothing. He gives us attitude and goes inside to get the keys and then asks us to c the receipt 3x because apparently the 1st time he looked at it he missed something....anyways....my husband asks if he can please open the lock because we were on a time schedule about to drive 6 hours home after dropping my mom off at her place....and he rolled his eyes, took his sweet time and unlocked it and the wood that holds all the fences together he just threw it against the wall with anger and through the chains on the floor and walked away. He was so rude. And lucky that we were in a hurry to get back that I didn’t take his name down. You can’t have people that are so rude in a place where customer service is needed the whole time the store is open.

Review №5

2017-09-23

My mother in law bought flooring and wanted hime depot to install. We waited 14 hours for supplies. Crazy to sit around a full day for a delivery. And a saturday no less. 😖

Review №6

2018-04-28

Overall I had a good experience here there was enough staff to help me out and find my item

Review №7

2020-10-07

The best costomer service is in the the paint department!!

Review №8

2020-03-14

Bad service and no propane tank and no one knew about it

Review №9

2019-08-30

Satisfied with service and purchased products

Review №10

2019-06-02

It was a fine experience.