Hook & Reel in Brooklyn
Categories
Location on the map
Brooklyn, Kings County, New York, US
- Monday:12–10PM
- Tuesday:12–10PM
- Wednesday:12–10PM
- Thursday:12–10PM
- Friday:12–11PM
- Saturday:12–11PM
- Sunday:12–10PM
Hook & Reel in other cities:
One name…. Ginna!!!!! This young lady was our waitress and hands down made our dining experience a remarkable one. Her service was impeccable, her attitude amazing, her knowledge of the products were on point and she never missed a beat. The food was delicious. But what will bring us back to dine again is the atmosphere that she set as our waitress.
Looks good right!2 king crab clusters, 1 lb shrimp, 1/2 dozen blue crabs, crab po boy n crab fries. This was a take out order, definitely wish I had dine in. Return to kitchen, can I see manager. 🙃🙃. Seafood this time of the year can be unpredictable but the chef bares some responsibility on poor quality for the expensive prices. Mushy shrimp and empty blue crabs....expensive lesson learned.
So this is my first time trying this restaurant, I ordered online, I had a little wait when I got there to pick it up, but I absolutely must say,IT WAS WORTH THE WAIT! The food was delicious I did a little soirée of a few items. I ordered the shrimp basket, the flounder basket, and the chicken sliders. And I love the sweet potato waffle fries I thought they would be too thin and crispy but they were nice and thick and tasty. I will be going there again and recommending my friends and family to go there.
The experience was absolutely amazing. I loved everything the food the customer service. The food took 10-15mins max to come. My waitress was extremely friendly. Definitely recommend. Great spot 👍🏽👍🏽
Went around mid day during the week so it wasn’t busy at all. Only one person there and then a party of three came in about five minutes after. Temperature check was done upon entry. Drinks was decent. Calamari was good and the portion was good for the price. Could literally eat that as a meal. I ordered the black mussels and shrimp steam bag. I was also able to mix the flavors which was good. Our order actually came out after the table of three even though we ordered first. Didn’t mind though because we had the calamari. Food was decent but a lot of the mussels was empty. Just the shell with no meat inside. All in all, had a decent experience here. Would return again.
My daughter and I went on Friday May 6th, 2022. The service and food was superb. Our server Gianna was amazing from start to finish. We will definitely request her again.
If I could give this place 20 stars I wouldLet me start off by saying the staff here if 100% friendly and made our night. Probably the best service Ive ever had.The food was amazing, hands down my new favorite restaurant. It tasted amazing. They give huge portions so my recommendation if you go with one other person yall can share most stuff.They even threw us some free extra drinks.Again love this place love the staff have been back many times since. Told my lady I wanna go here for my birthday 🙂🙂🙂🙂
I havent dined at the actual location, but I get their food through uber eats. I ordered from Hook & Reel on five separate occasions before writing this review, and every single time I order, they serve me consistency. Ive ordered their Shrimp Po Boy Meal, Fried Shrimp Basket, Fried Flounder Basket, and their Crabby Fries, and the food is always Hot, Fresh, and Crispy!!!! Their Remoulade sauce is like kryptonite...OMG its so good!!!! They do not skimp on food, and the fried shrimp are actually JUMBO cooked and seasoned perfectly. And their meals are also reasonably priced. I think Ive finally found my favorite fishfry spot in BK :) If youre reading this, dont be afraid to them a try...Seena
Going to many Hook &Reel establishment I think the manager and staff needs better customer service for you to enjoy your experience, because we wanted a booth we were not allowed happy hour prices which is ridiculous and the manager needs to be retrained on how to treat customers, their are to many others business out there to act Petty with happy hour prices. Not to mention when you leave your review.
The takeout service was very fast,the waitresses were nice snd quite helpful in making a decision regarding the boil i was ordering. The food was very tasty and so were the frozen drinks.
My boyfriend took me here for Mothers Day which I thought was going to be a wait time for the four of us but we were seated in about 5 minutes the only thing that took long was our food because we had the seafood broil but it was worth the wait and I couldnt finish it all because I was full but I would definitely be coming back here also Highly recommended.
Always love their shrimp and mussels combo, but on this particular visit, the food was subpar...like a new cook in training. Was still good though.
I order to take out, my first time here. Inside is really really nice, its big and the decor is beautiful. Food was good, the brocolli was a bit salty but other than that i enjoyed the food.
Went to the George town location food was the place was clean staff were nice...The place is pretty spread out so everyone is not on top of one another...However the lighting is really low...no like really low
Great service, kind and respectful staff, clean bathrooms, also food was amazing I recommend the chicken tender basket with fries. Decent prices and a good portion of food.
The food was good they just take almost and hour to bring it and when it reach we were already filled up with gas.
Food is great, but can be a bit salty. I didnt particularly like the seats we were given but all in all it was ok.
I went for dinner with a coworker/ friend(back in September2021), who lived not too far away. The best customer service, food was absolutely delicious!
The bartender was on point with my margaritas. Peach 🍑 is fantastic and a must-have, as well as the seafood broil.
The food is really good here! Im so glad a good seafood restaurant has finally opened up in the neighborhood. I ordered The Perfect Storm with their Hook & Reel Special Blend sauce, Mild and it was perfectly seasoned. Even at mild there was the perfect bit of spice to it! We had their Coconut shrimp as an appetizer and that was really nice as well. I would recommend this place for sure!
This eatery is so under the radar. The food is always delicious, the staff is always friendly and the establishment is well kept.
I went here for Happy hour, the drinks were good, however the service was slow. The floors are sticky.
Horrible service the host was so disrespectful she told us too wait for 5 mins then it’s been 20 mins we go and ask how long? she ask us if we put our name down then we finally get a table and find a hair in my bag we ask the manager Tyana and she said we have to pay for it when there was a hair in it . Me and my family love seafood and always go out to eat and I feel like if you are spending that much money at least the service should be goodDeff last time in any hook and reel
Took my mother & cousin to dinner here and truly enjoyed our food and the safe atmosphere.You must show both vaccination card and ID to dine in.
The atmosphere was cool I just wish the drinks were a little bit better. The wings were amazing surprisingly. I guess its a hit or a mess
I really enjoyed their fried fish and fries. Although its not seafood I like their wings. Its not heavily breaded and has a lot of flavor.
First time there. The service was good. The food was great. I love the crabs legs.
Not my prefer.. Hostess rude.. Spent money with them end no goodbye. Shrimp tough need more flavor. This hook & reel need revamping
I love this place the decor and staff are amazing. They all work together I love the team work. The Cajun boil is my favorite and calamari. The drinks are delicious my favorite is mango swizzle it gets me right all the time. I made this my weekly spot. The service is great and i always request jasmine. She has helped me since I been going if she is not there I’ll sit with anyone because they are all welcoming but I will definitely be a regular the prices are reasonable and the quantity of food is great.
Friendly, clean, food was decent, the shrimp chips & waffle fries was tasty.
The food was horrible!Clam chowder was full of sand and the clams were rubbery. Crabmeat fries were dry and had no flavor. It seems the fries were fried so many times, they became dry and flavorless. The highlight of the evening was our wonderful hostess Jasmine. She was friendly, very helpful and such a delight. 😊
I had dinner here and the food was good. I wont say it was the best? But it was good. I enjoyed my experience and the food, and the portions were very good. Im originally from Maryland and they are known for the best seafood in the Continental USA, as well as New Orleans. But this restaurant came in a good third or forth place and thats not bad at all. So I will definitely eat here again.
Went for Happy Hour....Cool Chill spot....sat at the Bar....Its Pretty Big in there....Drinks was a Lil Sweet...Seafood is great...if u Love SeaFood go there.....
I loved the atmosphere, service was excellent, our server, was friendly and courteous and the food was fresh and hot and tasted amazing!!
The food was nice and hot. The drinks were amazing hats off to the bar Manger.
I came in just the manager was really amazing making sure his team was doing well. Jeff the manger was at the bar with Vanessa . Jeff and Vanessa we’re so amazing I had to ask their names especially Jeff he kept checking on me and my friend he gave us good conversations treated me and my friend with care and respect and on top of that the food and drinks were amazing I will definitely visit more often .
Upon entering we didnt feel welcomed as the 2 young ladies spoke to themselves about their nails. Then finally looked up with a sorry greetingThe service was horrible. We constantly had to look for the wait staff to order more drinks. The place wasnt crowded so we wondered why we werent getting the attention we deserved. The food was ok. I ordered the salad with shrimp. It was ok. I also ordered the flounder and fries. I dont think the fish I had was actually flounder. Needless to say so wont be returning. 😒👎
This Is My 2nd Time I Like The Weekdays BetterThe Weekend Is 2 Fast Paced. The Food Was DELICIOUSWe Loved Our Waiter Alfred... He Was EVERYTHING 💞💞💞💞
I absolutely love hook and reel, their sauce is always on point.Did an Uber eats last night and thought the bag was unusually light for the small catch and Appetizer. There was about 10 shrimp with 2 crab legs.The Appetizer included 6 coconut Shrimps (swore it was more before).Anyone who gets the small catch knows it only comes with 1 cluster! Crabs were so thin it should have been trashed and not sold as there was little to no meat inside. Not even combined would it be worth the $17 that you pay per cluster.Very disappointed customer
Im a frequent customer and the food is normally good. For dining in and taking out. I dont know if it was just an off day but food and service was bad. The calamari was rubbery and the waitress said they would remake it. That ended up being a lie. They gave us the same platter and it was still the same rubbery texture. The waitress known as Shakeya was our server she was too busy tending to the other tables that she forgot the sauce I had asked for and reminded her twice. The bartender was off, we ordered a few drinks and they were lacking substance. All in all we still got a service and it was time to pay. I gave Shakeya, a cash tip in her hand and gave her my card for the bill which was $115.89. That apparently was not enough for her. So she took it upon herself to add and additional gratuity to the bill, bringing the bill to $138.89. Im not one to complain or deny anyone a tip for their service, but by her doing that it was dishonest. Little did we know that the food wouldnt agree with us. Me and my Lady ended up sick the next few days because of the food. Throwing up, nausea, and yes the bubble guts. So all in all we got a bad batch of food. While we were disappointed nothing excuses was the Waitress Shakeya did. For that I doubt we will be customers here again. Especially if there is gonna be a lack of honesty with good customer service.
This restaurant opened in the middle of the 2020 pandemic, so I’m sure that I am not getting the full experience, but let me just confirm that the seafood is delicious. I’ve had their fried shrimp and the seafood boil and they were both amazing. The interior decor is still brand new from lack of indoor seating and when things do open up, Hook & Reel will be recognized as a welcome addition to the plaza for a local night out. Highly recommended.
I have had take out twice from this location. The food is to my liking. I am a seafood lover and this food met my expectations. I’ve had the combo with crab legs, New Zealand muscles and shrimp head on in Cajun spicy sauce.I’ve also been met with great customer service over the food and in person.For the price, the portions can be bigger.
I really enjoy their food. The seafood boil look delicious. I am more of a sandwich gal and the Po Boy sandwich along with the perfectly cooked sweet potato fries is delicious! Overall great meal and drink options.
The food was amazing and I have a culinary degree. I had the lobster and crab legs. And the sweet potatoes fries . Incredible.But I do not feel safe. The manager did not even have her mask on. Only one of the girls had it it on properly. The young man at the. Cashier had it under his nose. Manager acted shocked like she did not know she had it under her mouth.I hope they fix it. Because I really liked their food. They will get a lot of business from me if they do it. But next time I will order the take away when I am there if I see staff wear their mask. I will walk away of not.I am glad they are here. Thank can not wait to try their other dishes.
Visited with my boyfriend for date night and we had a great time. Manager came by , was really nice. He helped guide us through the menu. Food was good we split chicken sliders and calamari. Nice place for an afternoon date.
The Service and Food is Great. The atmosphere is such a good vibe. The workers are very professional and friendly. I look forward to go back. Their Cajun Sea Food is DELICIOUS!!
The server was nice and the food was delicious.
The staff very friendly.... as far as my food VERY disappointed I ordered Fried calamari & a shrimp salad . The calamari you can see it was cooked in dirty oil as well as taste it. The shrimp salad was a whole head of lettuce that taste like they weren’t even washed & 4 shrimp.
I visited last night with a party of 11 for my moms bday. The waiter jasmine was awesome the teamwork was miraculous. The atmosphere and the music was amazing. The drinks were delicious and the food was tasty. It was late but the staff still accommodated us with a bday song and helped hand out the cake to my party. We really appreciate you guys for making my mom bday special see you soon .
Imagine waiting at a table for 15 - 20 mins and absolutely no waiter approaches you to ask for your order. My husband and I walked out because this place will treat treated its customers like their invisible even when not busy. This is the second time I had an issue with this place its unacceptable Im disgusted and never going back. The Crabby Shack is better and black owned 😘
So much fun...music was great and food was delish!!!
Would of gave it a 5 if the frozen drinks were better. They contain no alcohol unfortunately. Lastly, the crab legs were very salty, I thought it was just mines but my boyfriend had the same issue. But the boils are good you get a good amount of seafood. Would recommend
Staff was so overly friendly. Service was outstanding ,and the food so dam delicious.
Definitely a REAL SEAFOOD PLACE . Food was very much worth the buck. Would have gave 5 stars but the SEAFOOD PASTA was very flavorless and definitely disappointing....but the hostess DOMINIQUE was a breath of fresh air with introduction of the great indoor dining we missed so much! Definitely appreciate your service and commitment to being a 100% honorable patron of your service! Besides the pasta the whole meal and experience was worth the trip! Great job guys!👍🏽
The customer service and food at this location was absolutely amazing. Our waiter Keith went above and beyond to make sure we had a great experience. The manager D was just as good. This is the best seafood spot in NY.
1st time going to this restaurant and I must say it was a great experience. The food was good, servers were friendly and atmosphere was nice. I will return again.
It was delish the atmosphere was nice not crowded since people buy to take home.
Never thought I’d have a seafood boil better than shaking crab, but Hook and Reel surpasses them by far for me. Starting with the price being more affordable at Hook and Reel. Their crab legs are sweet, similar to lobster. I tried their perfect storm combo Cajun mild and the food was very seasoned and not salty. They aren’t stingy with with potatoes and corn like most places. I will definitely be back.
I went for dinner with my family and avelie was my server she offered two new drinks and the under the sea was very good I was happy with that choice. Avelie was very attentive and pleasant. The food was delicious and the boil was very tasty.
Waited a full year for this place to open and it was worth the wait. Refreshing spot to go to for dinner. Food is incredible and staff is friendly. This place will be a great date spot once the COVID is gone and people can sit inside.Only critique is that ordering a boil can be confusing. I thought you ordered by item but it’s by weight, so building the boil can be tricky if you don’t have staff there helping you out. But once you do get it done, the takeout is amazing and stays hot.Nothing like this place in the area and I’m glad they’re here to stay!
Brooklyn location recently opened, I went there for the first time and was excited to taste their food. I ordered wings, calamari, mozzarella sticks, catfish, shrimps, and crab bites, I spent $70.. I was told that someone would call me when my food was ready for pick up. I waited 45 minutes and no call so i went in to pickup food food was sitting there. When I got home 5 minutes away, all the food was COLD. I am very unhappy and dissatisfied with my experience there. Manager Jeff was called but he was unapologetic.. Smh
A friend of mine recommended that I try Hook and Reel the next time I was in the neighborhood so this is where my story begins. I go inside about 8:13 or so look at the menu based on pictures I already knew what I wanted to try but my husband was undecided nevertheless we both decided on Po Bo sandwiches one chicken and one shrimp. So 8:17 the order is placed and we was told it would take about 15-20 minutes. Now it’s 8:50 and orders are steady going out uber, doordash, phone orders, walk-in etc so I approach the very professional young lady who was calling out the orders and asked her what was the delay. She then asked my name looked on her little tablet and immediately went to manager whispered something approached me and said I’m sorry your order was NEVER sent to the kitchen, we will send it now an “EXPEDITE” your order. The manager then comes over and says I’m sorry I went in the kitchen and had them stop and put your order in next (BS). FINALLY the 2 sandwiches came out at 9:20. I have NEVER been in a restaurant where it was there fault and not been compensated somehow. I couldn’t believe the manager brought out the food and all he said was sorry, didn’t take anything off the bill, add anything, at the very least offer us a soft drink. Very poor customer service but the I must admit the food was tasty. After the experience and the results I’m not sure if I would go back or even recommend, First impressions mean a lot. I purposely left out the part about the young lady who took the order, who hate for anyone to loose there job in these trying times. Hook and Reel, you have to do better. The ⭐️ was for the service NOT FOOD.
Horrible expierence here. The catfish wasn’t cooked properly and tasted like it was raw fish. The sweet potato fries I got was also cold as ice. The shrimp po boy my grandfather got had tails still fully on it and was cold. Do not recommend this place at all!!!
The food was alright. I felt like the food wasnt seasoned properly. The food didnt have much flavor and there was a lot of sauce... like oil in the bag. I asked for spicy and didnt really feel any spice. That could be a personal thing. I specially asked for no potatoes and there was still potatoes in my order.
When this place first opened it was great ,food was cooked great and timely fulfilled orders occurred. The last two times Ive been here, including today have been horrible. Waiting over an hour in my car for my order and nasty attitudes when I inquire. I suggest revamping your entire staff. This is disgusting.
The food was great...I got the perfect storm mix and it was delicious I got mine spicy And was exactly how I imagined it to be 😋😋and the waitress was very nice and made sure me and my partner was okay btw her name is jassy I believe.
I love Tawanna , she is the best bartender and she is a great person, I felt so comfortable when she came . She is so sweet and personable. I don’t want to come there unless I have Tawanna as my bartender or server or whatever.
The food was amazing and Sebby made sure we were happy and satisfied with our meal. We will definitely come back again!
Where do we BEGIN?!!? I arrived an hour before closing but my party was already there. Before I can announce that my party was already there, the hostess told me indoor dining was closed. I informed her my party was sitting right behind her and she continued to inform me indoor dining was closed. I asked even if my party is right there as I pointed to them and then she decided to listen to me and say OH! Okay! So first strike, they do not listen. Moving on, as I arrived to my table, my party told me the drinks were lack luster but I still wanted to give them a try so I ordered their Strawberry Hennessy. There was NO HENNESSY in my beverage. Henny has a distinct taste and my drink tasted like Cherry Kool-Aid. Unfortunately, my party was correct, the drinks were weak. If youre not into cocktails you for sure would get a mocktail. When one of the persons from my party tried to contact our waitress, she pretended to not see us. Food was not well seasoned. Can tell the potatoes were boiled separate from our seafood boil. We asked for spicy, they gave us buffalo sauce. Since when does Buffalo sauce go with seafood, im not sure but thats what they offered, on the side, as a dipping sauce.It got to the point were the owner had to serve us. All in all, I can go on and on about the experience but it was TRASH! The only positive experience was the waitress at the end whom we spoke to before the manager handled our bill. Will never be returning
THE SPICY IS SPICY!!! Like for real spicy. I had to dilute some of the spice with a little water but it was so delicious! I dont have a great photo from the platter but we ordered the special with two crab clusters, shrimp, and clams. There were so many clams! Id say almost two dozen. It was perfect for two and I would order again. They checked temperature upon arrival and take out was super quick.
I ordered cajun spicy boil with head off shrimp & crab clusters. More than half the shrimp had the head on. The shrimp and crab was over cooked and there was little flavor. For the price I expected better tasting food. This was the result of coming back because first order was wrong.
I thought I ordered from this location through caviar but it was the Albee square location which was horrible, so I made sure I ordered from this location and everything was great. Also ordered online for pickup, love the crab leg boils and lobster bisque soup.
I wrote a bad review of the rude behavior of a manager about two days ago. I must tell you this that I did call back the following day and I got to speak to another manager by the name odony’s he is amazing very professional he listen then apologized and give me and my family the trust to come back and dine there once more manager like him will always gives growth within the company especially in this time when we are all struggling to make it. Thanks again odony’s we really appreciate you.
Fried Catfish slightly slimey and fries a tad bit hard . Aside from that very nice food flavoring and pricing ! Very nice employees as well 💛 I would suggest to give more sauce (ketchup, tartar and Hotsauce) contrast from 1 container of sauce for 5 pieces of fish.Thanks !😁
I ordered hook and reel on grubhub plus because the fees on their website are too expensive. When I put in the order I waited over two (2) hours for it to arrive. Instead the restaurant closed and the food never came. I ended up having to cancel the order and by the time I did all other restaurants near me were closed. This is beyond unprofessional and I will never eat here again. My food was mishandled and no one person from the restaurant tried to contact me, despite my efforts to contact them.
Shout out to who ever makes the king crab it was horrible waste of money mad me throw up 🤮
I order from here probably twice every other week like I love this restaurant and seafood is my favorite so this place really makes me love seafood even more
Love this spot drinks on point. If u have touchtunes u can wat ever music u want!! Fried calamari is the best in NYC !!!! And by the way they have mouthwash in the bathroom 😉
Staff us great drinks are even better
Quite and clean. Service was Impeccable. The host was very gracious. Order came out quickly. Love this spot. Manager came over and introduced him self. Very professional.
I don’t usually leave reviews but THIS was so sad. I was looking forward to trying this place our. I’m disappointed. Where do I begin... order too over an hour, food was cold and soggy, I got the WRONG ORDER, and the chicken sliders (which is suppose to be a chicken tender) was a leg with the whole bone in it. Never again. Not worth the wait or hassle.
I change my review even though my food was messed up, I appreciate the friendly customer service to offer a food replacement.I wonder if it’s too late to get my replacement 😂Update: Just ordered from here again, my order was messed up once again. I couldn’t eat it. Which is a shame because I love the food.
The first time I went there, I order crabs legs mild& spicy, with coconut shrimp. The boils bags were very good the coconut shrimp came with a sauce which made the shrimp taste ok. Second time was a big order, they mess up my order. The fried oysters with crabmeat fries...NASTY. I ask for extra sauce they gave me a bunch of tarter sauce. Fries undercook with shedded crabmeat. I called the restaurant they gave me a store credit. All good. But when you drive all the way home and have multiple things wrong with your pricey order...😤
I ate there yesterday the womens bathroom was FILTHY and the chicken wings are HORRIBLE I dont need to go back there again
First time going took my son for his birthday food was great 😋
Great customer service. The cashier helped me pick out my order. The shrimps were delicious. Will be back soon👍🏽
Good time And good eats our waitress Jazz was very Pleasure
Apparently, there way too many distractions. I call to correct an order, and the person on the phone is talking to someone else instead of me. I placed an order for delivery, $116.00 and my order was incorrect. I ordered the real catch which is snow crab legs and lobster tail, and that was wrong too. This will be the last time I spend that kind of money for incompetence.
Bartender is amazing! Very hospitable. Shes a keeper she there Tuesdays to Fridays I think she said
I ordered crab legs, the cluster came with TWO LEGS!! How do you guys feel comfortable even putting out this order?! For $32 I got 5 shrimp and a 2 leg cluster. This is a joke never again.
Who ever was In charge of answering the phone around 7pm today was very rude and lacked patience.Employee sucked her teeth and hung up the phone on me before I could finish placing my order.Location: 2183 Ralph ave
I always wanted to try there food, maybe today was not the day, I had the seafood boil...maybe its the sauce or gravy, I enjoyed the potatoes and the shrimp.
The food is pretty good but its kind of pricey. Also the drinks was not as strong. The staff was very friendly
Food was okay. Service was pleasant but seemed very unorganized. They need staff to cater to delivery services and more attention to dining guests.
I ordered a crab meat salad which is supposed to have chunks of crab meat with dressing and corn and whatsoever. I received a green salad with tiny shredded things on top that are supposed to be the crab!!!!! Very disappointed!!!!
I must admit the food really good I like the customer service fast and very polite I would like to tell everybody please go if you want seafood
Hmm. Not sure what to say. The catfish and flounder po’ boy- no flavor, weird breading, couple pieces of lettuce. Just, no. The shrimp boil was much better than the po’ boys though. Lobster bisque, not sure if there was much lobster. Maybe just an off night? They had a lot of traffic though
Sangria are awsome and the food was delicious
Easily the best seafood Ive ever had! The garlic butter & Old Bay mix is EVERYTHING! Absolutely delicious, I will definitely order again!
The baked potatoes were just amazing. Very Clean and the waitress made great recommendations.
The calimari is the best, crispy, crunchy and flavorful. The portion size is great. The snow crab leg boil is also delicious. The service is also good.
My mom , aunt , and i ordered 2 plates of king crab legs , wings and clam chowder. All in total $101 the king crab plate came with 2 legs , 2 tiny potatoes and 1 corn .. i would expect to get more for my money. My mom ordered wings and they were extremely dry and burnt. I will not be coming back
Food amd service were good. No rushing us and the waiter was super friendly.
Ordered flounder basket and hush puppies. Food was a little cold when I picked it up. Flounder was okay, but the hush puppies were terrible, fried hard and dry. Seafood chain restaurants are usually a hit or miss.
This place is trash. Drove 30 minutes spent almost $200 to find out when I got home the main thing I wanted was missing. Two clusters of crab legs. Avoid this place if you want exactly what you ordered !
I just ordered from here on Uber eats and from the packaging to the mouth watering flavor 😭 they are definitely not playing when it comes to good food
Friendly staff, yummy food, chicken wings were great and so were the mini boils. Such a great vibe for family or friends!
Service was fast and food was good.
The atmosphere is clean and the food is good. The prices are good too and theres parking.
I ordered the Flounder po boy sandwich and it was next to perfect, it was seasoned well fried well the lettuce and tomato was fresh that’s a plus in my book you get a five star chef thank you!!!!!
Customer Service, Food, & drinks are superb! Ive been to this restaurant twice and I left satisfied! I love this place.
Its a chain but offers a decent sea food boil at a (relatively) reasonable price, for New York
Food has no taste. Potatoes are just boil no taste. The corn no taste. The crab no taste and too much oil... Will not be eating there again
My experience was great the food was great I really enjoy it o would definitely recommend it others also the service was great
The food was delicious. Went on Tuesday and it was hardly crowded
The food here is really really good. The flavor is really excellent and the people are really nice and quick when it comes to ordering especially during this pandemic
The food is good and they practice social distance. They prices al right just the quantity that what i wasnt please with.
The food was flavorful but the portion size is not worth the amount of money you spend.
Service excellent, seafood delicious
Bought 3 Perfect Storm on 05/29/20 got no crabs and no explanation and paid full price $38. Each. What a disappointment ! The whole purpose for ordering these meals was for the crab.
Food & drinks are good, but the drinks could be a little stronger.Ambiance is really nice.
I really enjoyed the food. It was fast delicious and the workers are really polite regardless of how busy it was.
😥 Frozen cornShrimp not properly cookedSauce the was everything and very spicy 😋 👌 I loved my Water melon
No inside seating they didnt get my phone number right so i waited 40 minutes for mozzarella sticks & crab balls both were nasty never again was in the area thought i would try Red Crab hands down my first choice they need to do better .
Very cheap with the food for the price you pay. . Add more food to the plate. It was okay.
Good experience. The food was good, price was good, and service was great.
Great steam food.....bbq wings no good they gave me a small container of bbq sauce like what you get from fast food outlets to put on the fried wings.
The food was amazing large portions. Fresh and very tasty seasoned well
Enjoyed the Cajun fare. Great service. Mix and match your selections.
Everyone was just nice and professional the food was great I definitely recommend this place for a nice cozy date night
Good food, good atmosphere but a bit pricey.
Im sad to say the food was good but the customer service is horrible they are rude and management doesnt seem to know what is going on I witnessed the male manager get an employees name wrong 2 times while I was pick up my food
This place is fire!
Everything was absolutely delicious. And the serving size is worth the price.
I enjoyed the flounder basket but the service was slow with plenty of workers around.
The seafood flavor was on point but the Shrimp was overcooked. Still delicious.
Wings are excellent and the seafood is delicious.
Great food and service
Not the same friendly waitress service from over a month ago. Food was eh.
Excellent service, food and drinks were great, definitely will go back again
Very Good Customer service , And food is so tasty I recommend getting crab legs with the seasoned garlic sauce ❤️❤️
No explanation on why my food orders always gets cancelled. The staff just forget to put it in every time.
The food was great and fresh. I will definitely order here again. 👍👍
Food was delicious and services was Excellent. Thank you BRE for your service.👍🏾⭐
Great place. No pics but we had some type of storm
My food was old.... shrimp and the meat out of the crab legs were mushy.....my black mussels were overcooked and the potatoes and the corn were too big.... IT WASNT WORTH 95 BUCKS...... NEVER AGAIN
The wait for the food was really long and the waitress was not very attentive
The food was good, Ill definitely be going back.
Thus place food is always good as well as customer service.
Everything was good the staff was very friendly and the food came out quick.
Excited that you are in Brooklyn. Good Seafood..Good price. You gotta go have lunch or Dinner.
I loved their calamari , garlic bread & chicken , I will come back when I am in the area
Very good food. Great customer service. Great drinks.
Good drinks, good food, friendly staff, I like it
Slowest service unless your sliding across the greasy floor.
Not bad
Food was very good, place was clean and the staff was very friendly and welcoming
Amazing food, huge portions and fair prices!
The seafood was fresh and tasty. They give red lobster a run for there money.
I enjoy the food soooo much it was worth my 75 dollar I spent
Great customer servie
First time Hook & Reeler.....awesome experience. Thank you Janai!
Great Service. Yummy Food
Good place to eat different seafood, but a little expensive
Great food I’m addicted 😩
Please add more flavor to sauce. Also use a better quality calamari.
Worth the visit. Will be back.
Good food and service
Bagged Seafood. The corn is made from frozen not fresh.
Food was amazing
Great food and prices. Great options and great service!
Its not open yet 😕 but its coming along 🤷🏾♀️
Very delicious! Definitely coming back to Hook & Reel!
Good food but very limited menu
I had coconut shrimp and it was delicious 😋
It was a very good place to eat
Moderately priced and great quality and quantity
Nice and clean. Excellent customer service.
Catfish sliders and hush puppies are awesome.
Seafood was over cooked... never again
Very good food and quick service
Great service & fast service
Thete food was delicious
Cozy and good food
Prompt and right on the money.never a mistake on the order
I love it here
Very good 10/10 no complaints
Fixed my order ASAP good service
Great! Staff friendly
Total reviews rating 4.2
199 Reviews for Hook & Reel 2023:
Review №1
2022-05-16Friendly staff, very attentive waiter. I was surprised by such an unusual seafood in the bag that I did not immediately understand what I should do with it. It would be nice if the busboy immediately opened and told, I had to wait for the waiter, but I want to note the waiter politely explained and opened the package thanks! 👍 And so all the seafood was very tasty! My husband ordered pasta with seafood and was pleased. My kids ordered french fries, it was too oily for them. I want to separately mention the bombing non-alcoholic pina colada with mango🔥 Thanks to the bartender! The interior of the institution, my family and I really liked it, especially the children appreciated the paper tablecloth on the table! I also want to note a clean restroom is always a separate bonus for a restaurant.
Review №2
2022-04-14We had the nicest waiter... I think his name was Hassan. He was on top of the game with all of our food and refill needs.Food was delicious. Shrimp and cajun fries was yum with giant crispy shrimp... but only after it had to be sent back. Had to wait 20 extra mins to get fresh fries...The seafood boil with crab legs, corn on cob, big head off shrimp and clams was super yum. Cool presentation of those big blown up bags ...Took 1 star off, as the Diet Pepsi was flat and was told the iced tea had sugar in it. Bathroom was dirty too.
Review №3
2022-04-23I went for lunch with a friend. Everything was tasty. The sauces were all good. We had calamari, shrimp, mussels, and crab legs. No complaints for me. Just happy stomach vibes.
Review №4
2022-07-09Drinks taste good prices very affordable. The waitress was very helpful. Moms birthday dinner.
Review №5
2022-04-12Ordered the crab fries and they brought out a bowl of imitation crab meat….I also ordered the Philly Cheesesteak egg rolls, which did not taste like a Philly cheesesteak. Why it was served with sweet and sour sauce. I’ll never understand. A big waste of money. I highly suggest you stick to the seafood boils, if you’re going to eat here. I also told the bartender that I did not expect the crab fries to have imitation crab, because I do not eat imitation crab meat. She replied “it’s good though (when I just said I didn’t like it), let me get you some more crab sauce, so if you still don’t enjoy it, you can atleast dip the fries in the sauce.” I accepted because she completely ignored the fact that I hated my food. I had decided that I wouldn’t go out of my way and ask her to do the obvious which would have been to take it away, since I barely touched it. I waited 10 minutes for the crab sauce, which made the experience even worse. I always leave reviews. Good or bad. The service and food I ordered, was terrible.
Review №6
2022-04-01Had dinner w family. 7 of us table 15. And i made reservations for 630. Waitress Phylicia P had the absolute best customer service. Everything came fast and everyone enjoyed their meal. I recommend the waffle sweet potato fries and calamari. Everything on the table looked so good. Thank you Phylicia for making this a great experience. Everyone went home full and satisfied 😌. Thank you Hook and Reel for coming to BKLYN.
Review №7
2022-03-14The service was awesome and the food was boss. That special sauce is the bomb. I would eat here every week if I could. Love it
Review №8
2021-05-09I ordered online and picked up the food. The food was really delicious. The kids loved the chicken sliders, the chicken breast is very tender and flavorful. The sweet potato waffle fries were good too though they were a little soggy after I brought it home. I have always wanted to try this restaurant and it didnt disappoint! Will definitely come back for more!
Review №9
2021-07-15This is such a nice place. The servers and waitstaff are super friendly. The manager even took a few pics of my family. The food is awesome so yummy! Crab fries are insanely scrumptious{try them}. They even put mouthwash in the restroom. Go there eat & enjoy!
Review №10
2022-07-07On 7/8/22 I called the restaurant and asked what time was the last seating.I was informed by the gentleman on the phone that it was 930pm. I arrived at 9:10 pm as we were seated the waitress arrived in fashionable time , she informed us that we had to order everything one time cause the kitchen was closing in 5 minutes. The food arrived very quickly which is a plus I took 2 spoonfuls of rice in she bought the check and said we are closing at 9:32. I didn’t ask for the check. Within 5 minutes later she bought out to go plates and bags before I could pack the food she asked if we were ready the rudeness and impoliteness and unprofessionalism makes me not want to patron there again I might as well go to red lobster! She lucky my friend was nice cause my tip would of been better hospitality.