Overall, I am quite disappointed in this property. The rooms are tired and poorly lit. I had to go on a treasure hunt to find lights only to find out that with each light on I still was not be able to read. The rooms are loud and you can hear every foot step and conversation next door and above. When doors close, the room shakes. For a tapestry collection property, I am extremely underwhelmed.
Overall a decent stay The Skyler. After they made us wait 20 minutes at the check-in due to their own internal billing issues, we got to go to our room. The hotel itself is a bit dated in the rooms and hallways, but the lobby area is modern and bright. Definitely felt clean and ready for Covid, although not everyone was wearing a mask, including some staff who had their masks pulled down. Not sure I would stay here again, but still an okay choice if you have to visit the University area.
The level of service at this hotel is above and beyond. Its an interesting concept, being a historical synagogue that was converted into a hotel. My room had an odd layout because of the conversion, and it had a strange hallway too with many ramps. Everything was extremely clean. The reviews commenting on the wooden floors and being able to hear everyone walking are true. Other than that, my only other issues was that the lighting was not working properly in my room. It was actually quite small with a window that was higher up than usual. This is irrelevant to me, however, when I receive excellent service. If youre looking for a really clean, updated room, with outstanding service, this place is perfect!
Hotel was decent and close to the University. Perfect walk. Esmeralda?! Maybe a manager at the front desk was extremely rude and condescending. And loud. We made a booking through Priceline and called in to extend it pre arrival. The girl at the hotel confirmed, hence we did what we though we should do. When we got back they checked us out. We let her know what happens and she wanted to argue with us, and was loud - I matched her tone until she brought it down. Ruined our afternoon. Horrible person for treating customers that way. I will call Hilton directly to file a formal complaint.
Positive: Our treehouse room was great. It was spacious and super comfortable. The staff was also very helpful.
Interesting place. Good check in experience with nice rooms. Very close to the university. Observation;There are no coffee machines in the rooms and the lobby coffee is not reliable or taste very good.
We had a great experience at The Hotel Skyler this weekend. Hotel was immaculate. Air was cool and fresh! I enjoyed the spacious and clean rooms. The staff was friendly and helpful. The covid reduced breakfast was adequate. Id like to come back when the bar and hot breakfast are back in service!
Lobby is very nice, and the hotel is very clean. The staff were fantastic. My only complaint is that the rooms are extremely sparse. There are no amenities whatsoever in the room (my bathroom didnt even have a glass for water).
Positive: the location - close to places we needed to go Negative: the rooms on the first floor look like basement rooms - low ceiling
Clean & basic. Nice to have parking & breakfast daily was decent- sandwiches, yogurt, bagels, etc. I wish the rooms had more amenities, such as coffee maker or shower caps. Tiny window so no natiral light in room. No upgrade offered as a Diamond member and hotel appeared pretty empty. Walking distance to many dining options & convenience stores.
Loved our stay here. The hotel is beautiful as well as historic. All modern amenities including keyless door and gate openings from your phone. Excellent breakfast choices, especially in light of most hotels not offering any at this time. Staff were very kind and attentive. Clean rooms and close to Syracuse University, which is why we visited here and will come again.
This two day stay was truly a disaster. I am a professional and with my wife have rarely experienced such a disaster. The room was steps below a hallway, meaning one had to schlep luggage down stairs to get to a room after taking the elevator. The heating did not work and the room was 50 degrees Fahrenheit and could not be changed. The sink was clogged and had to be probed.This was a former synagogue and converted poorly to a hotel. Go somewhere else.
I cannot say enough about the fantastic find. First, a beautiful boutique hotel. Second, the staff is the epitome of hospitality, every expectation and request was met with a smile. The hotel was clean and furthermore was offering daily refresh. I have spent 37 nights in hotels so far this year and this was the only hotel that offered daily refresh. The breakfast choices were plentiful, and coffee was available 24 hours. The ambiance is like a bed and breakfast with all the amenities of a full service hotel. Great location, easy walk to SU, Upstate Medical and XO Taco! Well done Hotel Skyler and Hilton!
The beds are comfortable, but the walls have no soundproofing in this hotel. We could hear loud talking, televisions, walking/movement in other rooms late at night and very early each morning. The Internet did not work at all for our two night stay. We were told it required a separate phone call to ‘troubleshoot’ with Hilton corporate. The information was provided on a printed notice when we repeatedly asked that it be turned on for our room. Clearly a common problem at Hotel Skyler. No access for three days. The rooms are not cleaned daily during a stay of three days. Apparently you might be able to request this as a ‘special request’? Not worth the $140 all-in daily price.
Very nice hotel within walking distance to Syracuse University. FREE parking. Friendly, helpful and welcoming staff! Thank you ladies for all the restaurant recommendations and fresh brewed coffee. Comfy pillows, beds and rooms. Definitely stay there again.Note: thin walls and no coffee in the room but coffee is available in the lobby.
Do not bother if you are looking for a charming boutique hotel. The old wood floors creak so that you feel at any moment like youre going to fall through the floor. The decor is hideous. The lobby is a vast cavernous space with no charm. The staff member checking us in lacked warmth of any kind. I was wecomed more the night after when I stayed at a Homewood Suites.What sounded like a great idea-staying at SU in what I remembered being a synagogue- now turned hotel-was anything but what we expected. NOT a boutique hotel at all. Just a rundown looking place with large halls and narrow rooms. This has turn3e me off of anything labeled Tapestry Collection.
I had an extended stay here in 2019 and was very happy here. The staff were super friendly and attentive. The room was different, which is why we chose it. We could walk to everything. Definitely not an ordinary hotel!
Positive: Breakfast was a great touch Negative: The noise at night (over a three night stay) was ridiculous. From creaky floors to heavy walkers...and guests using the door locks as door stoppers (two guests across the hall let their door bang 27 times one evening). I realize these were rude guests,
Masks not worn correctly by staff, some were worn under the nose, some under the chin. Flooring was creaky, shower head pressure was low. Good location, within walking distance to food and schools.
Room is spacious, clean and comfortable however the walls are paper thin, so much so, that I can hear my neighbors walking through their rooms all night long. It’s us unfathomable that a floor would squeak with every step and that I can literally hear a baby crying from across the hall and two doors down. Architecturally, this place is a train wreck.
I love this hotel. Unique design, clean, great staff. Breakfast was just right, the servers were friendly and helpful. The room was neat and clean. I will mention I think we had a ghost with us in room 132. Twice each night we were there, I was awoken by creaking footsteps in the room and the sound of a bouncing ball. I never saw a ghost, but sure did hear one. This hotel is a member of the Historic Hotels of America. I will stay here again, most definitely in room 132.
Our go to hotel when visiting our daughter in college. Clean, convenient, and comes with breakfast. Close to Syracuse U. and restaurants. I left a computer charger and the housekeeper turned in and the front desk immediately called me! Great customer service. Our go to place when visiting Syracuse
Was very impressed with the hotel and felt staying there was a very unique experience. I do a great deal of travel and feel hotels like this make the stay an experience instead of a hotel room that looks like every other hotel room in the world. Very modern, clean and comfortable throughout. Great location.The hotel staff was absolutely fantastic and friendly.Definitely worth the stay and I look forward to staying there in the future if my travels take me to the area.
Fantastic experience. We stayed here the night of our wedding. They were generous enough to upgrade our room and give us a complimentary bottle of wine. The room itself was very clean and comfortable. The morning breakfast is also quite good. Overall we were incredibly pleased with our stay here, though only one night. Would definitely recommend.
I was in a standard room for 2 nights. Comfy beds, good pillows, everything was clean and modern. The breakfast was standard hotel breakfast fare. I was able to check out a little late and the wifi was good and free. Decent bar in the lobby and everyone was very friendly and helpful. I appreciated that they had a free shuttle to the airport as well.
This is a very nice hotel in a great location. The staff are wonderful, the rooms are quiet and nice, and you cannot beat the easy access to the campus and downtown.
An exceptional hotel right where you want to stay for a visit to SU. The staff is incredibly friendly and helpful. I needed to check-in a little earlier than normal and they made it happen. The room was clean and roomy. Definitely staying here again.
The hotel staff was very friendly at check-in. The Hilton honors points program had a bit of a problem with my booking and the staff was cognizant of of this and went out of their way during the check-in that helped defuse the problem. The hotel is still operating under civid restrictions and has not opened up bar or breakfast operations as of yet
Wasnt able to stay because of maintenance at Parkview, which I get, but they sent us to their sister hotel (Hotel Skyler) which isnt pet-friendly and they wouldnt accommodate us, even though it wasnt our fault that we specifically reserved Parkview because of their pet policy. Seems like a problem on their end that isnt the fault of the guests and that their guests should be accommodated for their problem.
I was here for work and got in super early. I asked Kayla at the front desk if I could just hang out in the lobby and work for a few hours until my room was ready. Arriana and Kayla were so sweet and got me in a room well before check in. I was totally fine waiting but they were awesome!!! Customer service is great, the breakfast is nice, free parking and the beds and pillows are heaven. I travel with my own pillow and I don’t even need it here. Showers are spacious and the pressure isn’t strong because it’s an eco friendly hotel but it’s a rain shower head and got my hair super clean. The stained glass windows are gorgeousI will definitely be staying here again when I’m back in town.
Wonderful place. Close to Crouse hospital. Staff were very friendly.
This hotel is very unique. Ive loved seeing the city around me, although the construction never makes for a good time. But if you have time and patience driving around the city is a must! Close to all the amenities, delicious local places. Great BBQ. Overall the hotel is a comfortable friendly stay with a great breakfast easy access to a small gym, and amazing rooms that have a renovated modern feel without losing the character of the original build. Beautiful.
We found this hotel to be extemely clean and the staff very welcoming. The decor is interesting and unique. We enjoyed our brief stay and would most definitely recommend this hotel.
Cute great staff. Only issue walls are paper thin.. rooms arent very quite. But I would stay again its pretty cool
Its a unique and very nice hotel. Because Im a diamond member I was lucky enough to get upgraded to the loft suite. Its really fun its kind of kicky and the bed is very neat youll see it in the pictures with the trees on each corner. Someone mentioned that the beds were rather soft and Im kind of with them on that. I had an okay night sleep but I prefer a slightly firmer mattress its really personal preference. The staff was uniformly wonderful parking is very easy and its in a very convenient spot right downtown.For such a nice place, the rates were rather reasonable as well. Id seriously consider it...
This hotel used to be a synagogue and looks like it was so this will be different from most other Hilton hotels. However, this doesnt take away anything from the hotel. The rooms are well kept. The hotel is generally clean. The staff are courteous and helpful. The bar has a small menu (more for snacks). Theres also free breakfast every morning and the fitness center provides the minimum.
Very nice group of people working there. Ariana was very helpful and nice. She was able to recommend some nice places for dinner.I forgot my toothbrush and she had one for me. Its the small things that a stay exceptional. Rooms are nice and updated.
We booked this room at the last minute on one of the deal websites. We decided to take and chance and couldnt have been happier! The hotel staff were very friendly, and the hotel was clean and beautiful. We felt like the only guests there, it was so quiet. Our room was beautiful and far exceeded our expectations. Breakfast was excellent. We will definitely be returning.
We booked this room at the last minute on one of the deal websites. We decided to take and chance and couldnt have been happier! The hotel staff were very friendly, and the hotel was clean and beautiful. We felt like the only guests there, it was so quiet. Our room was beautiful and far exceeded our expectations. Breakfast was excellent. We will definitely be returning.
We booked this room at the last minute on one of the deal websites. We decided to take and chance and couldnt have been happier! The hotel staff were very friendly, and the hotel was clean and beautiful. We felt like the only guests there, it was so quiet. Our room was beautiful and far exceeded our expectations. Breakfast was excellent. We will definitely be returning
A very nice hotel! The staff is very nice and the room is quiet and clean. I enjoyed my stay!
I stayed here this week while in town for work. The staff were amazingly helpful, the business center computer was down and I was able to email them a form I needed and they printed it out for me :) the rooms are GORGEOUS! I stayed on the second floor, and the hallway is a little confusing when youre looking for rooms 228, 229 and 230, but other than that... Ill definitely be returning here whenever Im in town for business. The breakfast was delicious, the location is perfect for me, and I cannot stress enough how great and friendly ALL the staff were. The staff are definitely what make me want to return to a hotel :)
What a quirky cool hotel! Love the old buildings reincarnated into cool hip hotels. Our room was large with a super comfy king bed. Staff was super friendly and helpful. Complimentary breakfast was a delight, I would definitely recommend and stay again.
We recently stayed at the Hotel Skyler with a block of rooms for our wedding weekend. The front desk staff was very friendly (Brian especially went above and beyond) to make sure that our stay was pleasant and enjoyable. The rooms were beautifully furnished and decorated. Each room was set up differently based on the buildings unique architecture. The bed was very comfortable, the bathroom was clean and the shower water pressure was good. The only complaint I have which other reviewers have mentioned was that they did not serve free coffee and tea in the morning. Otherwise, I definitely will be staying here again next time Im in Syracuse.
I surprised my wife with the Treehouse Suite for her birthday and she loved it. She loved the tree theme and the cool bed upstairs. It’s not terribly far from where we live but it was the perfect single night getaway. The hotel is super clean and decorated nicely. The staff was friendly and helpful and we had no complaints at all. It would be fun to stay again some time. Secure parking behind the building was a plus.
The hotel itself is nice. Beds are comfortable. I had a lot of issues upon check it and check out. I saw others commenting on great customer service but I had the opposite experience. They were supposed to call me the next day about getting money back to the room they demoted me to since the room I booked was now unavailable. I never heard from anyone. I called days later and left my name and numbee for management and still never received a call. I was very disappointed in the customer service experience.
One of the best hotels Ive stayed at for Hilton in many years. Michael at the front desk was welcoming recognize me as a diamond member and reassured me that if I needed anything he would be available. Even laid out his schedule and how to get ahold of him. The room was clean warm cozy and the bed is perfect. I walked to a few neighborhood spots to eat and to shop for small things I needed for the room. Free breakfast hot coffee and warm tea. A must stay if in Syracuse.
We booked this room at the last minute on one of the deal websites. We decided to take and chance and couldnt have been happier! The hotel staff were very friendly, and the hotel was clean and beautiful. We felt like the only guests there, it was so quiet. Our room was beautiful and far exceeded our expectations. Breakfast was...
What a great hotel! The staff was super helpful to us in many ways and they kept their word on all the Covid precautions. Nice rooms with good AC/Heat and very clean.
Really cool older architecture. Very close to the Carrier Dome and University. Front desk person was very good, and they let us check in early as we were heading to a game and a big snow storm made us want to not drive home. Room was nice, but the junior suite was not as pictured. Bar and coffee shop on the premises and free parking was nice.
This hotel is cute, well-situated, with friendly staff. The room is a good size and comfortable. The only downside is the bathroom is a bit small, but for a weekend stay this is not an issue. Free parking was available, which was great. Enjoyed the stay.
Were checking out today after a 2 day stay and weve been extremely happy with our stay. The staff have been amazing and the rooms are incredibly comfortable. The fact that its walking distance to downtown is a huge selling feature as well. Oh and the bed is insanely comfortable like sleeping in a cloud. We will definetely be back.
Nice hotel in a repurposed historic building. Excellent location near the University. Very pleasant staff. Hope to stay there again.
This is a great hotel with a unique history if youre needing a place close to the Syracuse University campus to stay. Would definitely book again.
Great free breakfast with hot options and fresh muffins. Room was very clean, comfortable, with plenty of hot water for the shower.
The hotel is centrally located in Syracuse and was the perfect place for me to spend the night before heading to Upstate University Hospital for a procedure. The property is clean and the room was spacious.
We had a great stay at the Hotel Skyler. The hotel was super clean and very accomodating. Any questions that I had were answered quickly and with a smile. We will definitely stay here again.
This is my go to hotel in Syracuse for work. Its steps away from our field office and the staff is always AMAZING!! I had accidentally requested a room that would have put me on the second floor, and when I called to request a first floor room at the last minute the were more than happy to accommodate me... Ive stayed here on short notice and for a week at a time, its always consistent with excellent service, immaculate rooms and the breakfast is great too! Everything that makes me a loyal Hilton customer!
Hotel is a great boutique style place. Downfall are no pool and the gym is ridiculously small. Rooms are great and very quiet. Showers are large and accompaniments are nice. Help is very sweet and responsive. I would definitely stay here again.
Setting different from the usual hotel. People were pleasant. Suite perfect for sharing with my 18 year old son. Would stay there again.
Positive: Recycling an old building into a modern hotel was a plus Negative: Breakfast was scant..but due to Covid restrictions it probably couldnt be any better
First of all I am a Hilton Diamond member, so I know what Hilton properties are like. I spend way too many nights in hotels away from my loving wife. Having to work a weekend for the first time in 5 years the Skyler looked like a cool place to hang out. I am not impressed. night number 2 and I decided to grab something from the pantry. I understand they are going green but not to chill the beer or anything inside the cooler is ridiculous. The shower spits water at you because it too is green. Apparently they are saving water but when it takes you 30 minutes to rinse off I am not sure if that is accurate. They are without coffee makers in the room because that is green somehow also. The bed is comfy and the room is quiet otherwise you got nothing else going for you
Stayed here for a couple nights. The service was great, room was very clean, there was plenty of parking and its at a great location - walking distance from a variety of restaurants and a 10 minute drive to the Destiny mall.
Stayed for 2 nights and will be back. The rooms were very clean and charming. Michael and Kayla at the front desk we professional and nice. Kayla was very informative of the area and had suggestions of places to visit. The housekeeping staff was nice and friendly too.
Very nice hotel located near Downtown Medical Center and Syracuse University. Nice bar for a quiet drink and free breakfast in the morning. Clean comfortable rooms. Small but useful gym. Welcoming staff.
Cute hotel, if you need to be close to SU or Upstate hospital. Nothing much to do in the area, shuttle only ran on week day??? Bar was closed, we were not told any of this when we booked.
This hotel was amazing. I loved the room, they comped us some free wine because it was our anniversary. And the people were just so nice and accommodating. I will definitely go back to this hotel again.
Nice modern hotel inside with a historic exterior. Within walking distance to campus and resturants. Only downside is they didnt replace the floor/ceiling between the first and second floor when it was renovated. you will hear the room above you walking around, hopefully they arent returning from the bars at 2 or 3 am.
This is a great hotel! The staff is friendly, the hotel is clean and updated, and the location is handy to all things Syracuse.
This is a lovely, clean and well appointed hotel. The staff is incredibley accommadating. They truly provide service with a smile. The breakfast is delicious and the team that work it are amazing. I want to point out when I say clean, I mean it! I am known to my family and friends as the female version of Felix Unger. I have walked out of hotels if they dont meet my standard of cleanliness and this hotel is clean. I will be back!
Cool new hotel in Hiltons brand new Tapestry Collection. I was informed by the woman at check in that the building used to be a synagogue, and there is beautiful stained glass and wooden floors in the lobby area. The hallway on the second floor is rather maze-like, probably attributable to the buildings former purpose. But the room is very modern. One oddity though - my walk-in shower did not have a door, meaning water would just fall on to the rest of the bathroom floor. Overall, a cool concept. I would certainly stay here again.
Such a cute hotel!!!! everyone is so nice, rooms are clean, and the breakfast is delicious. the hotel has such a nice rustic feel and i love the atmosphere. thanks for a great stay 🥰🥰
I really enjoyed my stay at the Hotel Skyler. I wont lie, Syracuse is not really a nice looking city, but this hotel is a gem! The room was extremely clean, the shower/bathroom area was really nice and clean, internet was fast and dependable, and the bed was really comfortable. Overall, it was a very aesthetically pleasing room to be in, and my dearest and I really enjoyed our stay. I would suggest this hotel to any friend or colleague.
Great front desk staff! Friendly housekeepers. Exceptional service.
Excellent staff. Weve stayed there several times. Really good breakfast. This time was extremely expensive. All of the Syracuse hotels jack up their prices for graduation and require a two night minimum.
Very nice and comfortable hotel with great staff! Convenient to hospitals and university. Doing the best they can during Covid-19 crisis. Will be back when things get back to normal?
A nice historical building with a modern aesthetic. A few points off because my room was only accessible by going up and down about 8 stairs in the hallway. So if you have lots of heavy luggage or boxes for work as I did, this is an annoyance. They do have lots of free parking but the spaces are tight and getting in and out requires a bit of maneuvering.
We recently visited Hotel Skyler for our 16th anniversary, and am pleased to say it was a wonderful place to stay. Upon our arrival we had the pleasure of meeting Michael, he was VERY professional and polite. He took his time to explain the details of the hotel and the many attractions in the area. I was so pleased with him that I offered to buy him lunch the next day, but he declined my offer and said it was his pleasure to serve us.If you are looking for an AWESOME convenient hotel in the downtown Syracuse area I highly recommend Hotel Skyler.Thank you to all who made our anniversary a good one... Michael youre the BEST😊!
Didn’t have the Expedia booking that I had made the previous week. But the staff was quick to give us a room and figure things out later. Room was very nice. B’fast buffet isn’t the grandest of what I’m generally used to, but has enough for a overnight stop over place. Will certainly book again.
Its a beautiful hotel that used to be a synagogue. We stayed in one of the rooms that had the temple style ceilings. Staff there was pretty great. Very accommodating.
Super cute and unique hotel with more personality than your average cookie cutter hotel. Nice staff, complimentary breakfast ( didnt have it) and a bar in the lobby.
Unique-looking rooms, friendly staff, and intriguing holding design. Hotel Skyler presents a special stay for anyone visiting the Syracuse area. Converted from an old synagogue, there isnt anything quite like it. Rooms are clean and modern. Theres even a staffed bar on the first floor!
Beautiful building and uniquely designed rooms to fit the infrastructure. Staff is also friendly and helpful! I enjoyed my stay. Hope to come back again!
I have had nothing but a wonderful experience at this hotel. They picked me up from the airport, got me into an available room early and helped to tell me and show me around. The breakfast bar was just enough and the room was very European in styling but American in size. It has been one of the best hotel experiences I have had in the states.
Okay so I want to start off my saying I never write reviews... EVER! so bare with me as this is my first attempt.Pulling up to this hotel you don’t even realize it’s a hotel. It looks like a beautiful stone museum, and the interior doesn’t disappoint either! I felt like there was no way this could be my hotel because it was just too beautiful. The first person I talked to was Kayla. From moment one she was kind and attentive and ready to help. My friends and I were staying in this hotel from out of town for the Ozzy concert for my husband and our friends birthday presents. We booked this hotel due to the fact that we could get a double queen room and split the cost. Kayla went above and beyond accommodating us from the beginning. She, out of the kindness of her heart, supplied us with a room that would better fit our needs. Additionally, she supplies us with water for the next morning to aid with recovery. The next person we met matched the outstanding customer service Kayla provided us and we were not disappointed. Kyler was our bartender and provided good conversation telling us about the location and between him and Kayla we were able to navigate the city.Now on to the room, we were in awe from the moment we opened the door! Our room was a Treehouse suite. This room had a loft!! The loft housed the most comfortable king bed I think I will ever sleep in, the main floor had a couch and a twin bed along with an amazing bathroom. The vaulted ceilings really made this room feel huge.As I left the next day Kayla was there to send us off. Her enthusiasm for her job and her amazing customer service along with the entire Hotel Skyler staff have made this trip even better than I thought it would be. I will be recommending this hotel to anyone that tells me they are staying in Syracuse. The staff really went above and beyond to make sure anyone who stays in their hotel is comfortable and feels as though they are in a safe place. Thank you for everything you did to make this birthday weekend celebration amazing for my husband and our friends. I WILL be back.
Hotel Skyler is conveniently located to Syracuse University and downtown Syracuse. However, my wife and I were not impressed with the upkeep of the property nor the staffs attention to detail. Hotel Skyler is not a boutique hotel despite the Tapestry Collection designation.
I am a silver Hilton honors member and my 2 night stay at hotel skylar was great. My family and I stayed in the 1 king bed treehouse suite and the room was a good size and the 2nd floor of the room (the treehouse) was so fun. Breakfast was good and staff was very kind. Would definitely return.
First time I have stayed at a Tapestry Collection Hotel within the HHonors. I was impressed by the cleanliness, hospitality and the ATD (Attention to Detail) Factor. So glad to see this older building being repurposed as a awesome hotel. Early on Saturday Morning, I was using the Business Suite and the Manager (Bob) came by to ensure all was good and if I needed anything. Hotel within walking distance to several restaurants as well as College. Will return again and will look forward to the next stay within the Tapestry Collection. . . .
Front desk staff are amazing. Kayla and Michael both went above and beyond to have our stay be perfect. Very unique hotel, no room is the same. Excellent ambiance and character. Highly recommended!
Very cool place. Will definitely stay again!
Friendly staff clean great proximity to hospital (Upstate) where my husband was having a procedure done breakfast was good , only reson didn’t give it 5 stars was we were on a handicap room as husband is in a wheelchair it had a handicap shower but no shower chair or corner seat for him to sit in so he couldn’t take a shower and it would of been nice to have a small fridge so we could keep our drinks cold
Good hotel overall, but units are on the bottom floor, and the walls must be thin because we received two noise complaints for what amounted to a conversation between two people.The night clerk was rude, too. Customer service was not his strong suit.
Hotel Skyler is a wonderful and unique hotel! Would recommend to anyone looking a place to stay in Syracuse. The staff is friendly, the rooms are modern and clean, the food at the bar is good. Complimentary breakfast was also very good.
Fantastic experience at Hotel Skylar! Priceline overbooked the hotel and they had no rooms left, which was terribly bad news after the long work day i had. Sheneika helped fix my reservation (although it was pricelines mess up) and upgraded me to an outstanding room :) I am so thankful for the level of hospitality that she showed me, she went above and beyond her job requirements to accommodate me. As a constant traveler, all I want at the end of the day is a nice, clean, comfortable room and they have FAR exceeded my expectation. I will absolutely be staying here again and recommending this to all of my fellow travelers out there!!!
Love the location and the rooms are clean and quiet with updated decor. Parking was easy.
We stayed in a king size suite. It was beautiful & cozy. We had a king size bed, a 3 cushion sofa, & a chair w/ottoman. The lobby had breakfast with both hot & cold choices.
Great rooms, great staff, close to everything. We will be back
We were there to have a knee replacement at Crouse Hospital. My wife liked the place but it was a cold reception. We probably wont return.
Had an excellent experience at Hotel Skylar. Highly recommended! My Husband, myself & our 2 pre-teens were attending a concert at Lakeview amphitheatre. The staff was top notch, helped us with logistics to the concert and local customer service questions. The room was beyond amazing. Thanks so much. ❤️ Memories
The location was convenient, as this was nust a layover stop. The rooms were nice, but the walls and floors were Very thin. Breakfast in the morning was great and there were several options to choose from.
Rooms pretty old. And smell cigarettes. Otherwise rest all is good.
Nice rooms and friendly service. The hotel is located in a good area with plenty of parking. The breakfast was okay (runny eggs) which is the only reason for the 4 rating.
A neat hotel, very close to Syracuse University and the carrier dome. The rooms are spacious and clean and the staff are very nice and helpful. Complimentary breakfast and WiFi is an added plus.
We stayed here for 2 nights while attending our sons college graduation. The hotel is lively and the staff friendly and accommodating. Wonderful!
My favorite upstate hotel. Clean and modern. Great parking available and centrally located for everything in Syracuse. The soaps are so cool and environmentally friendly. I ended up taking more as souvenirs.
Very clean and spacious rooms. Excellent location for anyone visiting SUNY campus or Upstate.
The staff and rooms here are great and plus if you can get one of the two treetop loft suites 50% of your nights stay goes to the childrens hospital in Syracuse.
Great service and friendly staff. Lovely layout. Fantastic history. Free wifi. Has a gym. Morning breakfast. Very central. Would surely stay here again.
Staff was super friendly at all hours of the day and evening. Clean, beautiful building, never have to wait for an elevator! Best hotel breakfast ever!
It was not good, I made reservations for airbnb at Skyler but I was booked for copper beech. I was given a rate of 150 and was told that keys for the Airbnb would be waiting. Got to Skyler no keys and no Airbnb available. They did have a room at the Skyler for a more expenses rate. Talked to a few people, would not give me the rate that I was quoted and I that I was aware that I was reserving copper beech which is a flat out lie. Not a good way to do business.
King room with Queen bed, spacious and clean. Comfortable bed. Love the decor, high ceiling. Except for the squeaky floor, no coffee maker and the fridge is too small!
Very new and clean. Close to Syracuse University. Hotel staff is super helpful. Only thing it needs is a cocktail lounge. Otherwise, best choice to stay on the hill.
Nice place, clean room, friendly employees
The building is beautiful, our room was perfect, the free breakfast was delicious and the people couldnt have been nicer! Michael especially went out of his way to make us feel welcome!
The building is beautiful - its different than your typical hotel. Rooms are clean and comfortable. Friendly staff.
Staff was very friendly, rooms were clean and chic, but heres the best part: It snowed overnight and whoever shoveled the parking lot ALSO CLEANED OFF MY CAR! So cool!
Loved the room and breakfast. There are not necessarily a lot of amenities in the hotel, but lovely decorations and a wonderful LEED efficient building.
Awesome hotel, comfy bed, friendly staff, and very clean. I would stay here again!
Very nice hotel in a great SU campus location. Rooms are nicely decorated and spacious. I would give it more stars if there was a bar.
Location is right downtown in Syracuse. An Uber before a show cost only $10.00 to Lakeview amphitheatre. Very clean room, very helpful employees. Breakfast included. Would recommend this for sure!
Front desk was awesome in helping us plan our weekend. Room was perfect. Location relative to the university was very convenient.
The worst hotel during our trip in NY. Very expensive without free availble breakfast. You have to pay for each cup of coffee. If you stay for the WE, be carefull an store fruit sala in you romm fridge. Sunday morning there storage is empty!!!!I could not understand such greed.Fred-from France
Absolutely and great hotel. Very comfortable bed, and great looking room. Its got a nice history that I have to look further I to a d its also a green hotel
Always such a treat to stay at the Skyler. The rooms are gorgeous and the staff is fabulous.
Kayla was extremely friendly and accommodating. Overall, the hotel is unique and beautiful. I would stay here everytime Im in Syracuse.
The hotel sits in the heart of Syracuse Universitys campus. It is the place to be if you want to be close to the campus and the life of the campus. The rooms are well put together and the staff is very professional.
Gorgeous hotel, super comfortable beds and helpful staff. Located in a great spot. Would definitely stay here again.
Hotel skyler never disappoints...comfortable beds, spacious rooms, earth friendly toiletries, free notepads in the room, complimentary wall street journal in the am, scrumptious healthful bfast (scones, muffins, oatmeal, fritattas), and a pot of coffee brewing 24hrs/day.walking distance to upstate hospital, SU, crouse.
Hotel skyler never disappoints...comfortable beds, spacious rooms, earth friendly toiletries, free notepads in the room, complimentary wall street journal in the am, scrumptious healthful bfast (scones, muffins, oatmeal, fritattas), and a pot of coffee brewing 24hrs/day.walking distance to upstate hospital, SU, crouse.
Neat hotel. Clean, spacious, free breakfast. Can be a bit noisy depending on the floor you stay on.
I stayed here for the weekend and I loved it. Our room was very spacious and the staff is very friendly and professional. I would definitely stay here again!
Good location just north of campus. Clean well decorated rooms. Nice outdoor patio area to chill out in.
I can’t say enough great things about this hotel. Not only was this establishment spotless but my King suite truly felt like home. This will be the only place I’ll ever stay when I visit Syracuse.
Nice clean place to stay, friendly and helpful staff
Awesome hotel! Beautiful lobby, fantastic and understanding staff, delicious breakfast, comfy beds and nicely appointed rooms. Thanks!!
Beautiful space close to the university and downtown. LEEDS certified re-use of a historic building that retained alot of the unique features of the original building. Staff is all wonderful.
Old synagogue turned into a spotless, beautiful Hilton. We loved it.
Beautiful place, very friendly staff, delicious breakfast. The room was clean and comfortable and larger than I expected.
Best hotel experience Ive ever had. The staff was so sweet and fun. Treehouse suite was amazing.
Decent location, very friendly staff, clean modern rooms in a classic building. Would stay here again while visiting Syracuse.
Great hotel. Nice rooms. Friendly staff. Bar was lacking inventory but overall experience was great.
The hotel is wonderful. The staff is friendly and helpful the rooms are very welcoming. Good amenities.
Beautiful suite with a fantastic bathroom. Very clean! Very pleasant staff! Highly recommend!
Really cool hotel in an old synagogue. The rooms are nice and clean, and there is a decent continental breakfast in the morning
Wonderfully funky! A short walk to the university. Hotel is in an old synagogue, so every room is unique.
Great hotel , great staff
Nice, clean and unique hotel. Great hotel for the price. Close to campus and all the university night life.
Had an awesome suite with a lofted bedroom and lounge. Service was prompt and friendly. And breakfast included ftw.
The room was very nicely decorated, the bed was very comfortable. Great room. Highly recommend it.
Great friendly staff. Every room different design. Good breakfast included.
Nice, unique, clean. Bartender was great, food leaves a bit to be desired but the staff was extremely accommodating.
Nice hotel, quite the boutique feel in the converted building. Good stay and good staff.
Nice room. Excellent bathroom. Close proximity to SU. Not the best breakfast, but not bad.
Great stay, friendly staff! Great boutique hotel right next to campus
Simple, clean, and modern hotel with a 24 hour gym and friendly staff. Less than a 10 minute walk from SUNY Upstate.
Nice boutique hotel in the heart is SU and Medical complex. The large I beam in my room was somewhat off though.
Great boutique hotel! But the great staff pushed it over the top. I hope we get a chance to return
Room was great. Stayed here to visit Syracuse University and it was perfect they were very accommodating.
Very beautiful and unique. Each room has its own identifier. Also it is leed certified which is great!!
Everything is great, but the shower heads are horrible. They are rain heads, and barely put out enough water to get wet. That is my only complaint.
Big towels, comfy bed, great breakfast. Loud.
Amazing service. Very friendly staff. Michael at the front desk made our trip. Will be staying again.
Was pleasantly surprised at the comfort of the room and the cleanliness of the hotel.
Perfect everything, breakfast bar was cramped and sparse, but decent. Overall a good hotel.
Great Hotel, Friendly service. I always book here when I come to town for the Syracuse Nationals.
Very helpful staff, clean rooms. Discount when visiting hospital is a great help. I have been here a few times.
The entire hotel is nicely kept. Staff was friendly and energetic. Hospitality at its finest.
Very nice hotel, relatively new. Walking distance to Marshall St and campus.
No complaints. Front desk service admirable. Restaurants nearby short staffed during college break.
Very helpful and I had the best time there. The hotel was very clean and the staff was wonderful.
Very helpful, courteous, and polite staff. Breakfast had a variety of food inclusive oatmeal, bagels, Greek yogurt.
Really nice hotel, friendly staff and included breakfast. Would stay again
Want to see how it looks inside? Click on the See Inside image on the right side of this page and the Google Virtual Tour will let you take a virtual walk into and throughout the lobby.
Decent size room and quiet. Breakfast was good as well.
Nice hotel cool architecture staff was friendly breakfast was underwhelming
Interesting place. The floors creak, our room as you walk around it and the room above, but not a big deal.
Very clean, nice and new hotel. The breakfast was incredible.
Great hotel. Renovated use from synagogue.
Clean and comfortable. Reasonable bar price and good free breakfast in the morning .
Great hotel, price, and location
Great staff, beautiful hotel, but the closets need lighting
Emily and Ezra can be counted on when your in need.Thank you
Micheal is awesome! The Hotel is awesome! I will stay here every time I visit Syracuse!
The rooms are very nice and updated. Very cool hotel.
I will return. Very nice rooms.
Really interesting place. Beautiful room and close to campus. We will be back!
Walking distance to everything at SU, upstate medical. Clean modern great breakfast very pleasant staff
Absolutely loved this Hotel in all aspects. You will be surprised.
It was good value for the money. Staff was friendly. Location was good. Breakfast was good.
Total reviews rating 4.5
199 Reviews for Hotel Skyler Syracuse, Tapestry Collection by Hilton 2023:
Review №1
2022-05-22This was such a charming place, so beautifully modernized in a place with some incredible character. I dont know if all the rooms decor is identical, But the room I was in on the third floor had some shadows casting onto the wall and the one piece of art definitely looked creepy as all get out, when the dark stormy cruise ship reading escape, suddenly looks like it has skulls as well. 🤣Also, the air conditioning doesnt work in this room. Its definitely a hotspace!
Review №2
2022-01-31Another GREAT stay at the Hotel Skyler. The staff is unbelievable. We had several things go wrong with our rooms and they went above and beyond. The location is perfect for Syracuse University, the rooms are spacious and comfortable, there is a grab n go breakfast right now but its great, free parking, etc. This was our 4th time staying there and will continue to do so.
Review №3
2022-04-13It’s a small hotel. Parking space is tight but free. Queen bedroom for 4 people are located on ground floor only. At night it’s difficult to spot the hotel if you’re walking towards it from Syracuse University Dome events and takes more than 10-12 min walk. Breakfast is good but , they serve boiled eggs as the only protein, not egg omelette.
Review №4
2022-03-21Dont believe the negative reviews. The staff was friendly, welcoming, and helpful. Room was great. We did bring our own coffee maker but the coffee in the lobby was good too.
Review №5
2022-03-03Hotel is absolutely lovely. Staff is friendly and helpful and prices were good for the area. Didnt feel like they were taking advantage of me since Im here for medical care
Review №6
2022-06-24Beautiful historic building right downtown. Close to the medical centers, Syracuse campus, Carrier Dome, and mall. Large suite. Nice breakfast offering. Helpful staff.
Review №7
2022-07-11Great hotel. Great rooms, beds, and facilities. Breakfast was free and okay.
Review №8
2021-11-29My stay at the Hotel Skyler in Syracuse was excellent. Bed was comfortable, breakfast was tasty and included a range of options despite being grab-and-go, the room was spacious and quiet, and hotel staff were friendly and helpful. Ive stayed at the Skyler multiple times pre-pandemic and during this trip (Nov. 2021) I was pleased to see that it is just as wonderful a stay as always. Highly recommended!
Review №9
2022-01-22Stayed here with my family , the rooms are very comfortable. Very close to university. Also you can jusy walk to marshal street from here. I like that the rooms are very quiet, we enjoyed our stay , would come back again.
Review №10
2021-09-04The lobby was very pretty. Our room had a unique half circle window. It was otherwise very similar to most other Hilton hotels in that price range.Breakfast was decent though nothing spectacular.Service and staff were fantastic.The only reason I didnt give it five stars is because of the cookie cutter Hilton vibe it has. For a hotel that bills itself as boutique hotel I expected a little more flair or uniqueness in the room.I would stay again but would also just as readily stay in any other hotel in the same price range.