Great location off the tourist side. My wife and I went to our daughters apartment to shower and change hoping we would return with a hu***e room. Service in the hotel was pleasant and unpretentious. I would say this is a great place to stay if you can find a good rate for it is pricey.
Treat yourself to this exquisite smaller highly personalized hotel in the French fashion. Everyone was so helpful and the accommodations were exactly what we needed for a weekend in the city. I got a fairly decent rate (for New York) for the room. How can a business hotel not have a secure connection.
I have seen pictures of the really beautiful rooms with deluxe terraces but the more regular rooms suit me fine. I asked bell about this when being escorted to and touring the room and was assured that it would not be noisy. Highly recommended for an upper east side stay in NYC.
I had an accident in the hotel spa that caused injuries to both hands. The hotel has refused to address my medical expenses. They have hung up on me numerous times and refuse to give me the email address of their general manger. I am disgusted with this place. Do not stay here if you value your physical well-being.
I stayed here for two nights and my experience was not pleasant. This hotel should really be a 3-star hotel. I would never return.1. Shower water at its warmest is lukewarm.2. Facilities inside and outside of the room are very outdated and need serious renovations.3. No free water in the room. One bottled water in the room costs $14 but would cost only $4 at Duane Reade just 5 min walk away.4. No coffee machine in the room.5. No water and wine glasses in the room.6. During my stay, the WiFi was down for over 3 hours.7. They had breakfast pre-order menu in the room that says I need to hang it at the door nob by 2am to get room service for breakfast next morning. I checked my choices on the menu and hang it at the nob at 1am. But next morning at my specified time, no food was delivered. I opened the door, only to see that they didnt collect my menu.8. The hotels restaurants have overpriced and so-so food for both breakfast and lunch.9. The guy who accompanied us to the room when we checked in had bad manners that made us uncomfortable. He had a condescending attitude. The way he introduced the hotel amenities gave us the impression that our arrival at his property was not really welcomed. Plus, he stayed in our room for longer than he should, clearly in an attempt to get some tips from us. Nope. You didnt let us feel welcome and we didnt have any luggage that you helped us with. No tips!
Great location close to central park. The room was of ok size for New York and comfortable. I was in the city on business and found my stay to be perfect. The staff is friendly and kind. The team was not able to retrieve a clothing item that was left behind in the room.
Everything about our stay was great! Attention to detail and accommodations in our room, the friendliness of the staff (especially the doorman, Jose,) and the delicious room service, made our stay there truly special. Would Recommended.
Im a bit of a Plaza boy, myself. I havent even been here but I can assure you its much better than Trump Plaza. One of their desk clerks called into my business to ask us questions about what we offer for a guest that was staying at their plaza. That is so cool. The staff is so friendly that they are willing to save your lazy bones the time and effort to call a business nearby for you, ask them your questions, and still be cheerful on the phone. 5 stars.
Located on what is in my opinion of the top prime location of Manhattan, this old hotel still deliver a luxury experience to its guests, mad of consistency and attentions.Rooms are large for Manhattan standard and ambience is very relaxing.The bathroom, despite the ages, still keep the place, are in excellent conditions and the pressure of the shower is one of the best in the city.The service is at the maximum level, and for who needs to work, wifi all over the structure is offered with a solid connection.Gym is fine, with the last updates machines.Breakfast instead, despite the excellent service its pretty poor and over expensive.105$ for 2 coffe and 2 Benedict eggs (very poorly served) its simply offensive as on other top hotel for the same rate you get a completely different experience.Overall Its one of the very few hotel of Manhattan were you really get what you pay for (Breakfast excluded).
The hotel seems upscale but has some simplistic elements to it. The rooms are comfortable but not necessarily worth the rates. Theres only one restaurant in the space which is pricey so bring your own water bottles and snacks, or prepare to go outside the hotel for anything.
Pros: Great location, exceptional service, pretty hotelCons: No outlets anywhere near the bed and the ones they had were so loose they wouldnt hold a plug, shower leaked, furnishings old and uninspired. Felt like we were back in the 90s
I have stayed here on several occasions, as I am in NYC quite a bit. Everyone from the doormen to housekeeping, is first rate. I love this hotel and will always choose it before any other. Its it well worth the price, easy to get to, easy to get a taxi or uber. Love the Hotel Plaza Athenee !!
Best hotel Ive stayed in. Perfectly appointed room with a bedside Bose. The room and bathroom feels like a guest room in a European palace (a real, lived-in, functioning, contemporary one.) The staff is awesome, especially the kitchen crew. F/B is flawless - morning papercup coffee with muffin for a stroll in Central Park. This is the place to stay when doing Christmas shopping in New York. Five full stars for not knowing how to say no. Will be back ASAP.
We stay at this hotel several times a year due to its location and quality of facilities and outstanding staff. They all seem to genuinely care about the stay being memorable and enjoyable. We look forward to our next stay next month. Thank you Plaza Athene!
Daniel restruant expensive but fair for excellent 4 course dinner. Only downside is the 100$ per person on a credit card to make a reservation. After dinner and bill comes amount of tip and share if splitting hard to compute(after several bottles of great wine). Restaurant should go to no tipping as a solution.
Decor is more old-fashioned and I believe there is some renovation on the way. The service was excellent. I especially enjoy the fitness breakfast with yogurt, berries, granola and gold leaf. We would not hesitate to stay at the Plaza Athenee on our next weekend in New York City.
Very good service. Room wasnt cramped. Kind of felt like Id traveled back in time 70 years with the decor. Location is fine. Not particularly close to anything but not far either.
Underwhelming experience for a 5 star hotel in NYC. Great location - but rooms are totally outdated. Moldy smell, air condition in the room makes the noise of a 747 taking off at JFK. Room service waiter woke me up at 11.15p mixing up room numbers - but that was probably a one time event as service is supposed to be good. Outrageous pricing for mini bar items - bottle of water USD 13 plus tax and 5 mini Twix for USD 16... even as a 5 star property this seems to me like taking advantage. No free water in the room but check-in staff was kind enough to offer. Careful - if you hope for LHW loyalty benefits - you only get it if booked through their website. Summing up - plenty of better choices in NYC. It was a one time try for me - looking forward to checking back in at the St. Regis tonight where rooms are much nicer and you get all the SPG benefits.
Excellent luxury hotel. This was my second hotel stay when I visited nyc. The room 1604 was beautiful and clean. The view from the Windows was great. Every request I had was taking care of. Friendly staff and wonderful location. I will come back.
Highly recommend. Staff are extremely friendly and accommodating. More attention should made to the room temperature especially during winter season. Any issues were looked after quickly.
WORST customer service ever. We were going to stay in this hotel, and had a issue with our reservation. I called several times to speak with the director of revenue. Obviously this person never called back nor adressed our concerns. We spent 800 dollars for one night on that hotel and they did not even have the decency to call us.
Can‘t believe they dare to aks for the rates as they do. Old rooms that would really need an update - noisy AC, poorly isolated windows, no slippers, no conplimentary water. But, the worst is the snobby attitude of the staff. Too many people standing around opening doors - but easy things, like providing the right paper in the morning? Doesn‘t work. Neither do the key cards. But they blame you for it. Concierge Jonathan is the snobbiest unfriendliest concierge I‘ve ever laid eyes on. No smile, just attitude. Never expierenced rude staff like that. At a place like that!!!
First, the service here is top notch. They deliver on their promises. The rooms are nice, and functional. They are also very quiet. I greatly appreciated my stay here.
A very fine Hotel, one of the nicest places to stay when in NYC. Great location, near all finest shopping, especially Abercrombie & Fitch @56 street & Fifth Avenue: the Northwest Corner. Enjoy.
Elegant old world hotel. The Athenee is a tiny jewel box on the UES. They serve classic Attended a party here. The venue is pretty and not over the top. It was well run. The staff were very good.
Drinks were good, but priced as if they were better. Lots of better options for cocktails. Nicely decorated for the holidays though.
The staff is not as welcoming as you would expect for this name , the breakfast was not good at all, even the basic details such as the cheapest jams , bad quality tea , burned toast , over boiled eggs , cheap sausages etc can spoil your day .Rooms are decent , some baths need an upgrade . Glad they reduced the prices as last year they was overpriced.
Amazing location. Small place, with good service. Room was nice, and the breakfast at the hotel was a nice simple treat for mornings.
Located on 64th Street, the Plaza Athenae is a remarkable hotel with all the distinction and charm of the Upper East Side. The room was fine. The room was on an upper floor with a nice view to the north and a partial view of Central Park to the west.
In desperate need of a renovation. Rooms are showing age and feel and function as if they never left the 80’s or 90’s.
I was checked in at 3.30 am, the construction started at 8 am. Driller, knocking the wall drive me crazy. All the facilities are from last century. The worst hotel experience.
Almost perfect. Need to have pay TV or on demand.There was an unusual slip at breakfast.Service great.Room splendid.
Deceptive practice: I made a reservation at the Plaza Athenee with free cancellation through Expedia (see screen shot). When the confirmation came, there was no free cancellation. I called right away but Expedia said there was nothing they could do and the hotel would have to release the funds. When I finally spoke to the general manager after several unreturned phone calls to the hotel, he (David Cohen?) was extremely rude, blamed Expedia, and refused to release the funds or to help me resolve the issue. When I pointed out that he had contracted with Expedia and shared responsibility for the deceptive screen shot, he said he could not refund the money because the hotel needed it and he would have to do it for everyone. I would not trust Plaza Athenee to deliver on anything they promise after this experience.
Our company owner and his fiance stayed for long term at the plaza Athenee Newyork. Unfortunately During her stay, two items were stolen from her room in her absence where it was placed in the drawer. She had notified the staff promptly of the theft and have also reported to the New York City Police Department. The hotel did not do anything to solve this case.Finally, from her conversations with hotel employees; this is not the 1st theft in this hotel; She understand that on several other occasions cash & valuables have been stolen from other hotel guests at Hotel Plaza Athenee New York, especially on 9th floor.So it is obvious who is responsible from those several thefts and hotel is covering the person. Still no news from the hotel.
THE OWNER OF THIS HOTEL JUST STARTED STONY GAY PEOPLE TO DEATH. WE NEED TO DO SOMETHING NOW. PLEASE BOYCOTT THIS HOTEL OWNED BY THE SULTAN OF BRUNEI! RAISE YOUR VOICES AFTER YOU JUST READ MY REVIEW. NOW. SPREAD THE WORD. RISE UP . HERE ARE A LIST OF OTHER HOTELS YOU NEED TO BOYCOTT1.) HOTEL BEL-AIR (LOS ANGELS, USA)2.) THE BEVERLY HILLS HOTEL (BEVERLY HILLS, USA)3.) THE DORCHESTER (LONDON, UK)4.) 45 PARK LANE (LONDON, UK)5.) COWORTH PARK (ASCOT, UK)6.) LE MERURICE (PARIS, FRANCE)7.) HÔTEL PLAZA ATHÉNÉE (PARIS, FRANCE)8.) HOTEL EDEN (ROME, ITALY)9.) HOTEL PRINCIPE DI SAVOIA (MILAN, ITALY)
Amazing Experience. Highly Recommended for your NY Stay. The Management is very accommodating and professional. Will definitely stay here again.
Great place! My wife and I stayed here for a wedding in the city and it was exactly what W needed. A nice hotel with great staff.
Great location, very rude staff. Air conditioner wasnt working and they did very little to help.If it was my money, I would have gotten a refund. Oh, did I mention the rude staff. Very suck up.
Service is great.The quality of the room ok but they are too old need a refreshment.Gym is okRestaurant is good but a bit overpriced as well
Old style fancy hotel. Very attentive staff. Not the greatest bed.
Great view, good breakfast, reasonable price. second but not the last time wewill stay there.
My favorite hotel of all-time. The original decor in some of the rooms is getting tired, but the lobby, bar, and staff are exemplary.
This is a beautiful NY hotel. With old world service. One of the best hotels in NYC.
This is my favorite hotel whenever I am in New York.A home away from home with an unbeatable staff and service.
Wonderful! Great service. Love the hotel from the location, rooms, restaurant and service!
Great hideaway, room was comfortable with a nice view and balcony. Bar and bartender were fantastic.
Over rated. Bathroom very small old furniture with stale smell all over the hotel.
Omg cute!
Its dated, but old skool NYC hotel....at the right price point its good.
Wonderful service! Great old school hotel.
Service was top notch and the place is incredible! This is the place to go if you want a royal experience.
Just meeting a couple of friends who stayed there . Excellent hotel and services
Great place. Excellent location to CPark! Definitely will stay here again!
Good location. Small rooms. Expensive breakfast.
Great location upper East Side … nice rooms and good prices
Cool staff, Good rooms and Great location
This hotel is very nice. Brilliant staff and concierge.
Gorgeous lobby and restaurant, etc! Havent seen the rooms.
Great food, nice ambience, high end Manhattan prices
Nice clean and still hotel. No sport in the bar :)
If you need a stiff drink in an area that doesnt have a lot of bars this is the place for you
Very nice room and the service is great.
Very helpful staff & great hospitality, located close to embassies, grand central and central park.
Great bar service, food was great as was the wait staff.
Great location, easy walking, very nice room.
Luxurious hotel at the upper East, beautifully decorated, small bar and restaurant.
Wer Stylist Hotel. Newly renovated rooms. Look really nice
Nice hotel in a great location. Needs some updating
Beautiful UES hotel. Not ideal for conferences, however.
This hotel generously provided with an access to their restroom
Wonderful experience with staff and the restaurant was just great.
I love this hotel. The staff is awesome.
A great quiet hotel in fantastic location.
Clean, classy joint. I liked the news paper delivery in the mornings.
Pleasant and quiet area. Easy to walk around the city.
Great boutique hotel. Great location.
Awesome hotel. Great service
Love this place. Quaint, friendly and convenient.
Small room but nice bathroom.
We had a problem with the reservation and they solved. Amazing
Great service and beautiful hotel!
First class hotel good stuff
Decent hotel but time for an update
Elegant and charming, in a very quiet and refined location.
Great service and elegance thats hard to find.
Dinner with friends. If you are looking for a quite out of the place, this is the spot.
Rococco excellence. Remember your min bar bullion.
Nice size time and great service
Lovely atmosphere, nice bar
Not recommended. Staff is not supportive at all.
Dated rooms but great location
Hotel has a great spa place
Elegant, grande dame of hotel restaurants.
Loved the king size bed
Amazing service! Very cozy
Very nice and a great location
Great hotel in a great neighborhood
A little rude for my taste
Best hotel in Boston
Filming location of THE BLACKLIST season3 #11
Felt like a king. Bless!
Great bar
Very good hotel
Ok nice
Amazing service from everyone
My client loved
Great Breakfast. $$$$
Excellent Hotel.
Amazing atmosphere and design
Superior class luxury
Classy.
BEST PLACE TO STAY
Very good service
Helpful, friendly staff
Fancy!
Quality non match
Everything was wonderful
Nice hotel
👌👍
Outdated hotel
Great
Nice suite
Good
Delightful accommodations
Awesome place to be
It was okay
Amazing place
Bad service
Good enough
Bad service
Good location
Excellent!
Decadence avec elegance. It was already a great hotel, certainly a 5 star, but nowadays it is well outdated. The location is great and the staff is quite attentive and efficient. While the room is quite spacious, the bathroom is tight and old-fashioned. The whole hotel has that 1970s look, elegant but looking decadent ... I think its still worth the stay, but I prefer the more modern hotels ...
I loved it. The rooms are large and beautiful. The service is excellent. The concierge, a lord, reserved the best restaurants for us. The location is great. The delicious breakfast. I highly recommend it! Grade 10
Cozy and charming hotel in a great location near Central Park, Madison and 5th Ave. Rooms were a bit old, but well maintained and clean. The bed was very comfortable and the room for NYC ratios rather big. The bathroom and shower were very clean and tidy.Staff very friendly and helpful.I am happy to come back.
I have been to the beautiful New York Plaza Athenee Hotel several times and I still find it so beautiful. The rooms are magical, the service is impeccable and the location is ideal. This magnificent luxury hotel has all the charm and beauty of New York. Thank you very much for this sumptuous stay. Yours truly.
Good hotel location, close to many NYC attractions and a subway station. Beds very comfortable. Breakfasts quite good. A climatic pub downstairs. Overall, I recommend it.
食事が特に良かったです。お掃除は丁寧で、清潔に保たれています。部屋は広く、ゆったりとくつろげました。家族は満足していました。
部屋がとても広かった。立地条件は良い場所でした。ホテルのレストランはよかったです。安心して宿泊できるホテルである。
この地区の中では一番良いと思います。部屋はよかったです。食事は問題ありません。ロケーションは抜群に良かった。
Wonderful hotel. The shower room and the bathtub are different, Im glad for the Japanese. Concierge, location, decor, beds, perfect.
Japanese customers were not present because of the building in the upper east area that feels history. It is close to the Metropolitan Museum of Art and Guggenheim.
Good location, near Central Park. Nice rooms, good service. Gladly again!
The location is in Madison Avenue and it is an antique place with an antique feel!
Very well. And not far from Central Park. Breakfast at the price ...
The HISTORY of ..... PLAZA ATHÉNÉE New YORK Hotel. FRIENDSHIP and good FLAVOR always endures in TIME Gràcias marcel
Hotel very well placed and perfect home !!!
It is a luxury. It has very clean clean bathtub
Great disappointment to very poor beds
Location A rainy day in New York
Does not live up to his Parisian namesake
Nice 5 star hotel
Very good location and attention
Conserves New York glamor
Good
Impeccable
Ñindo
Very pretty
Very frustrating
Total reviews rating 4.3
169 Reviews for Htel Plaza Athne 2023:
Review №1
2019-11-18What a truly lousy experience. Forced us to wait until 4:30pm to check in. Lousy room, hotel offered to clear out our minibar in order to accommodate our child’s food/drinks, all they did was take everything out and stick it on the counter. To top it all off, they stuck us with some random $16 charge and are still refusing to call us back. Much better options at this price point. I guess this is what happens when you stay in a trophy asset of a two bit dictator.
Review №2
2018-07-17Ive been coming here for 20 years and its sad to say but its showing its age and not too well. The service has always been impeccable but this time it was average at best. Even the courtesy of asking how you enjoyed your stay was replaced with heres your bill. The curtains in my room were ragged and torn, the bar has gone from being active and vibrant to dull and dreary. And to add insult to injury the day before I arrived I saw on their website a special price of $250 for the night but because I made the reservation by phone I had to pay $420. Ill be back in the city again next month but at a different hotel.
Review №3
2019-11-15This is my second time staying in this five-star hotel. The first time was flawless. The second time was flawed. Highly flawed. We arrived around around 12:30 pm and rooms were not ready. No problem with that. Our bags were given to the bellhop to store until we returned later that night. We had two people, two rooms, two bags per room. I gave the bellhop $20.00 and reviewed which bags went to which room. We returned to the hotel at 11:45 PM to find our luggage still sitting in the same corner of the lobby where we left them almost 12 hours earlier. They had confused which bags went to which room and didn’t want to make a mistake. OK, then lock the bags up where they will be safe. I come up to my room — quite lovely, large and nicely appointed. The heating duct (it is about 21 degrees outside) is hidden in the small entry so only about 1/4 of the room gets heat. The remaining part of the room, including the all-marble bathroom (i.e. COLD) gets no heat. I call down to request another room but the front desk tells me they have to call me back. It is now well past midnight and still no call. I call down to request a spacer heater which they reluctantly send up. I then want to order coffee for the morning. I call at least 10 times to room service where the phone rings and rings an I get a recorded message that no one is available. I call down to the front desk where I’m told they will call me back. I want to order my morning coffee and go to bed in my freezing room. Still no return call from room service and a third call to the front desk where he takes my order. Finally able to go to sleep around 1:00 AM. MIddle of the night run to the bathroom on the freezing floor not pleasant.Leave the room the next morning with the heat up to 78 so that I may come back to a warm room. Return the second night around 10:00 PM to find out that housekeeping has turned off the heat and my room is reading around 45 degrees, which is the outside temperature. I go to speak to the evening manager who only offers me an apology and offers to speak with the head of housekeeping.This is what I would expect from a Holiday Inn. Not the five-star Hotel Plaza Athenee. Too bad.
Review №4
2017-07-04I had a meeting with someone who was staying there. Its a really small bar. We were there after work, and the place was almost empty. I guess its a good place if you want to drink privately. However, for the prices they charge, I would expect something a little more interesting. There are many nice upscale bars in the neighborhood.
Review №5
2018-08-01Twice their housekeeping opened my door while I’m sitting here naked with my lady. One of those occasions was an hour after I checked in. The other was while I was sleeping at 845am. apparently even if you do not have the “service my room” card on the door, they still want to walk right in after only 15 seconds of waiting after the knock. Room service sent me an overdone steak. Only half the time does the doorman actually open the door for me. The picture of the grand deluxe room on their website was not at all what we received. No complimentary water bottles. No coffee. Housekeeping took left me 1 bath towel for 2 people. And took the toilet paper off of the roll without putting the other roll back on it. For such a “nice” hotel I’ve received horrible service and when I brought this to a “managers” attention he had no answers and repeatedly blamed me saying this is how it is in New York. Time after time I’ve been disappointed and was hoping to give this experience a good review. Unfortunately they don’t take respsonsibility for their mistakes so I’m left paying for treatment that was worse than even a Hilton
Review №6
2019-06-03Its the quintessential NY luxury hotel experience. Doorman, bellman always cordial. Room is dated but clean, well kept. Service staff are just as one would expect in this grand hotel.
Review №7
2019-06-14The concierge service is second to none. The entire staff goes out of their way to make you feel as if you are the only guest in the hotel.The room was incredibly comfortable with a absolutely no complaints. The location is perfect.
Review №8
2019-12-10Weve stayed in a dozen NYC hotels (and I lived in NYC for 10 years) so we know the city well, and chose this hotel accordingly. It was wonderful. Staff was so welcoming and warm, and the location and setting cant be beat. Just a block to Central Park, and right at the zoo entrance.
Review №9
2018-10-16Absolutely the best! We took visitors from out of town to this longstanding Manhattan gem, and no one was disappointed. Excellent service, wonderful food and menu choices, reasonable but full prices, in a venue setting that was perfection - overall great value at the high end of the expense scale. We loved it and our only regret is that we dont think of Plaza Athenee often enough. That will certainly change; we will return soon.
Review №10
2018-09-222 BLOCKS from Central Park, not 2 MILES. Sophisticated and elegant. Great location (example 2 blocks from Daniel restaurant). Expensive, believe I paid paid $16 for a cup of tea, but great ground-floor cafe/restaurant experience. Old school Manhattan. Think Carlyle-type experience, but half their cost. Staff were wonderful, but dont expect anything complimentary (no water or coffee in room). Overall great experience.