Wheelchair-accessible entrance
Yes
Hugo Auto Repair in Bronx
Categories
Location on the map
Bronx, Bronx County, New York, US
Accessibility
Offerings
Oil change
Yes
Amenities
Mechanic
Yes
Toilets
Yes
Phone: +1 347-758-7443
Opening hours
- Monday:8AM–5PM
- Tuesday:8AM–5PM
- Wednesday:8AM–5PM
- Thursday:8AM–5PM
- Friday:8AM–5PM
- Saturday:8AM–2PM
- Sunday:Closed
Comments (44)
Hello everyone, Im Victor Hugo owner of this shop! Thank you for your reviews. However I would like to mention that there 3 post that I personally did not attend them in my shop.... Cortez is the 14 year old son of the owner master care next to my shop and some lady about some work we did on her car, I believe Suspension work for $2000. I personally change my own struts all four parts from the dealer and I spend 985 for the parts if I have to pay for the labor I would of spend 450. I remember every customer that I personally deal with and there is only two customer that have bought the struts from the dealer and she definitely didnt buy them from the dealer. Im sorry that the gentleman felt bad about the muffler job.... but I personally remember him. I told him he needs to change both parts mufffler and center pipe that connects to muffler. Both where rotten. Customer refuse and was willing to take a chance. The gasket wasnt connecting firmly like it was required because other side where it connects was rotten. He new it and it was explained, that it didnt work out like he wanted . To all the customers who dont have the knowledge wha a ASE certified mechanic is, let me give you an example. any one could paint a house does that make you a professional painter? anyone could cook, does that make you a chef? however does people who want their house to look professional painted or eat in a restaurant that the food just doesnt look good but taste great would pay for that kind of service. any one could change brake pads, however i seen customers who had crack heads from autozone put on brake pads backwards and tell me that they hear a strange noise when they are stopping. what was the problem they put it backwards ruining the rotors. now they paid for rotors that wasnt damaged. just like a chef would notice not to over cook your food a painter would know that a smooth finish would leave a neat look with fresh paint same way a REAL ASE mechanic would know the cause of failure parts and how to properly install, last if we do a job faster then the time said on the computer its not just the experience its the expensive tools that most shops who call themselves mechanics wont invest, but come to me so i can rent them my tools. remember this you will always get what you pay. and for the customers who THINK that coming to any auto shop is like visiting a fast food chain think again because if you have a leak in your radiator and you call me to see if i can repair it. remember that just like you their somebody else with the same problem who is before you. and its not like ordering a number 5 in a fast food restaurant and you would be serve with in 10 mins. most likely you would have to leave your car for some jobs. i would like also to apologize foe the 3 years i havent been present at my shop due to my oversea marriage which now we are establish i know that i had some bad managers running the shop and gave the shop a bad taste, but does customer who know me, know how i take my business serios. thank you Victor Hugo Cassinelli
Hugo, the shop owner, was super nice, knowledgeable, and friendly. He took my car in late and did everything in his power to expedite the service. He is the most honest and upfront auto mechanic I have ever met, and his price for service was incredible. I would recommend this shop to anyone I meet!Mickie
I was personally recommended to this repair shop as I was desperately seeking a mechanic. Victor is very courteous, knowledgeable and most of all honest; the most important qualities in a mechanic. I had been ripped off by the dealership and another well known auto company for 1400 and my vehicle still wasnt working properly, only to come here and have the ACTUAL matter resolved for far less. Thank you Hugo for your excellent work, I have found a personal mechanic that I can rely on in you!
I stopped by Hugos Shop to get some work done on my brakes since i had a trip from NYC back to Baltimore, MD. I mentioned to Hugo that I was tight on budget and I needed to get back to MD to do my emissions. He informed me that he can do the emissions test at his shop and I can send the results to the MVA, that way i wouldnt have to cut any cost on the brake work.After the work was finished he was still kind enough to not overcharge me since I was in from out of town and he did amazing work. Next time I am in the area I will definitely be back in to use his shop again!
Went to Hugo’s this past Wednesday and I’m extremely satisfied with the service I received along with there pricing and honesty. I had a faulty Temperature sensor thanks to rodents needing a warm place to stay, I bought the piece to replace it from Autozone and the shopless guys tried to squeeze $300 out but Hugo’s charged $200. Definitely recommended this shop to numerous people already.
Great prices with great costumer service. Will work with you to make sure you will be satisfied at the end with complete honesty. Mechanics and body/painter are great. Was a little worried because my car had to be taken to another shop to get painted as i was informed they dont paint there but everything came out better than i expected. well recommended.
I am very happy with Hugo Auto Repair. Get my oil change done there and get my inspection done. Hugo was able to spot some major problems with my car and saved me a ton of money.
Ive taken my car to Hugo Auto Repair for some major repairs and every time the work was done to perfection. I could not be happier. The prices are very reasonable. Thank you HUGO!
I know this man for years. His father was the owner. I took my car to him for tune up, he said i had a leak in my cooling system. Mind you my car never overheated on me. Had my car for 2 weeks and 1500 later and then he tells me he needs another 2000 to get a used motor for my car. I told him enough is enough. Picked up my car and as i started driving away my transmissions is not working. He has only one real mechanic. He has him jumping from car to car without finishing one job at a time. I will never go to him again. Cant be trusted. Then to top it off he said he test drove my car after the work was done, another lie. How can you give someone a car without taking it out. Disgusted, had to get rid of the car. Didnt even bother to return my call. Be carefull wolf in sheeps clothing.
Fantastic Auto Repair Shop. I WOULD NOT trust my van or my car to any other shop. Ive dealt with many mechanics but nothing comes close to the mechanics at Hugo Auto Repair.
Dishonest business, if youre a woman make sure youre watching closely as they work on your car and double check the prices online. Best to bring someone who is knowledgeable about mechanics so Hugo doesnt take advantage of you the way he did to me.
I stopped to get my tires aligned. They raised my car and the machine was never turned on. They lied to me saying that the alignment was done. I came back and told them that my steering wheel was crooked. They then told me that their machine hasnt worked in years and the way that they check is by seeing the tires with no machine at all. Now it seems that theyre eyesight is better than a machines!!! Dont let them fool you theyre thieves!
Only spot i trust with my vehicles for all types of repairs! Once you go to Hugo, theres no need to worry. Theyll get it straight the first time around!
Hugo Auto body was amazing. I will definitely go back! I was really satisfied at the level of customer service he gave me.
Great service and hugo and the crew were professional and took care of my steering issues and inspection in a timely manner. Will go again for my next service
Hugo auto repairs beat top dealers by far! Dont knock it until you try this auto repair, gets the job done ASAP! No questions ask.
I’ve taken my care there multiple times for service and they have always been helpful. They provide quality service and you don’t feel like you are being taken for a ride ...
I always bring my car to him,they Dont cut corners. The prices are fair
Be careful with this place, Especially if you’re a female the owner will try and rip you off he tried it with me thank god someone who knew about cars was with me. Be aware!!!!
Never a problem when I need auto work done, always professional and knowledgeable.
My husband Shawn took our truck here, they really know their stuff. Very professional...We’ve found our new mechanics!!
Hugo is a very honest and easy going guy what else would u want in a mechanic
The manager charged me $342.95 to replace a muffler.The muffler is still noisy.Very bad job.i dont know what was done on my car.He is rude and cursed at me.He was trying to rip me off $45 for diagnostics I did not authorize him to do .i will never go there or recommend his shop.Go somewhere you will be treated with respect not here.There are better mechanics elsewhere.
This has been my mechanics for over 20 years. They are the best.
Great service Hugo was professional and the work was done in a timely transparent manner
Nice place very professional I felt they were not trying to rip me off the price was fair will using this shop again
Great service and awesome people I dont go anywhere else !!!
Great service.. fair prices and good people
Great service.. fair prices and good people !
Fast and reliable. He was recommended by a friend.
Fast inspection.
Good & Honest
The worst experience in this place, I will never go there again I do not recommend it to anyone, people please make sure to ask for a contract or some written document because before leaving the car they tell you a price and when it comes to taking it out they charge me much much more ...
Excellent place of trust
Total reviews rating 4.3
44 Reviews for Hugo Auto Repair 2023:
Review №1
2022-05-14Hugo has been working on my car for more than a year. He was referred to me by a close friend who also uses him as a mechanic. Since day one he has ALWAYS been available for any questions and opinions which in my book he is a reliable hard working and loyal mechanic. Which today I had a service done at pep boys the mechanics there was trying to add extra charges and informing me that my car needed some parts. I called Hugo to inform him and showed him pictures and I just want to thank him for always keeping me knowledgeable about parts that I declined pep boys services. Thank you again to Hugo and his team for always keeping me informed and getting the job done in efficient timely and effective manner.
Review №2
2022-03-11The service was amazing! I went to Hudson Honda and they tried to charge me $800 for a leak in the fuel tube. I went to Hugo’s Auto Repair and he sent me videos of the leak in the tube. He kept my car until the part came in from Honda and charged me less than half of what Honda was trying to charge me. He is committed and transparent with his work. I appreciate his willingness to go above and beyond for me! I will not be going anywhere else. Thank you Hugo!!
Review №3
2022-04-29I recently went to this place to get my car checked because I was having power steering leakage. I watched them checked my car while it was on the lift and within 7 MINUTES I was told my RACK AND PINION needed to be replaced. I was told that it would cost about $1300 to replace it because they would have to drop the engine bay in order to replace it.I went to get a SECOND OPINION at another shop to CONFIRM what was previously told to me. The other shop checked my car THOROUGHLY 4 TIMES within 25 minutes as I watched them. I was told my car O-RING was worn out, that why it was leaking. They charged me $40 for there service. SO FAR MY POWER STEERING FLUID IS NOT LEAKING AND MY RESERVOIR IS FULL. Ill keep my eye on power steering in case this issue comes up again.THE PEOPLE AT HUGO APPEARED WELCOMING BUT THAT ONE GUY WHO CHECKED MY CAR WAS TRYING TO RIP ME OFF. I NOTICED HE DIDNT DO WHAT THE OTHER SHOP DID; WHICH WAS THOROUGHLY CHECK MY CAR MULTIPLE TIMES.ITS ALWAYS GOOD TO GET A SECOND OR THIRD OPINION WHEN YOUR HAVING CAR ISSUES BECAUSE OF THINGS LIKE THIS.
Review №4
2022-03-03Hugo Auto Repair has been my mechanic for the last 6 years. He is very professional reliable and honest. I would highly recommend him to any one!
Review №5
2022-07-11My experience with Hugo Auto repair has been a wonderful one. very good management and ownership I expect my car back in 2 to 3 days with major repairs, covered by car shield.
Review №6
2022-04-15The team at Hugo auto auto repair is by far the best I ever had the pleasure of do business with Víctor Hugo is a very trust worthy man he is very honest with you about your automotive needs and repair.I will keep using his shop has long has I have a car. Thank you Victor and team
Review №7
2022-07-12Been going here for over ten years wit my chevy tbSS. They are thorough, reasonable and timely. I highly recommend this place to everyone!!
Review №8
2022-04-14They’re great they have very professional I highly recommend them they get a five star in my book they keep you informed they let you know details of what’s going on with your vehicle the owner is just the best he treated me with so much respect and that’s all I asked for and he gave me a good deal and my car works very well this will be my mechanic for a long time thank you .
Review №9
2022-07-12Had a good experience. They fixed everything for a reasonable price. Very thorough and timely
Review №10
2020-01-16I needed to inspect my car in a new state, I was confident that my car will pass inspection with flying colors, but to my surprise, it didn’t pass... the inspection place at that other state said that my car had an engine oil leak and had to be fixed in order to pass inspection. I had a few days to inspect the car as my inspection was about to expire and I didn’t want to drive all the way to that state and fail inspection again. I was in a bit of a pickle as I needed to go to work and or not go to work and look around for a mechanic shop that will not take advantage and could fix the car properly. So I googled for a mechanic and drove around and end up at Hugo’s auto repair shop! Hugo and his staff were very professional and accommodating. They worked with my schedule. Hugo arranged for my car to be picked up and dropped off just like in the big and expensive dealerships! Hugo‘s auto repair shop billing and car repair process was transparent and convenient, he took pictures and videos of the work he did on my car, which in turn gave me confidence as ti was was actually being done to my car. He took the time to explain a few things that I was not aware about the car. My car was repaired in a very timely manner. I didn’t have to miss work or take extra time to deal with fixing my car. Hugo and his staff took care of the entire process… Later on I drove to the other state, and they inspected the car, and I passed inspection. Thank you Hugo and staff! Keep up the great work!