In-store pick-up
Yes
Ideal Pet Warehouse Ltd in New York
Categories
Location on the map
New York, New York County, New York, US
Service options
In-store shopping
Yes
Health and safety
Mask required
Yes
Accessibility
Wheelchair-accessible car park
No
Planning
Quick visit
Yes
Phone: +1 212-860-2543
Opening hours
- Monday:9AM–7PM
- Tuesday:9AM–7PM
- Wednesday:9AM–7PM
- Thursday:9AM–7PM
- Friday:9AM–7PM
- Saturday:9AM–7PM
- Sunday:11AM–5PM
Comments (89)
I come here for the vet. Used to come here as a kid to see the display windows with the kittens, puppies and the huge turtle. Theyre very friendly! Now I have a dog that I adopted that I take to see the vet upstairs. Hes pretty great and genuinely cares for the animals.
I went to this place after I did an instore pick up at the petsmart nearby for a bettafix for my betta fish. Petsmart did not have the item, so I went to ideal pet warehouse which is just a block away. Unfortunately they did not have it as well but the gentleman at the counter, Frank, informed me that they would be available in a week and he was very helpful and assisted me with all my questions and in the end he really wanted to help my fish. Im glad he took the time to help me and my betta fish, as I am a first time fish parent. Looking forward to going back to ideal pet warehouse. Thanks again Frank !
I e been going to this pet store since it was on.120 at First Avenue. My childrens enjoy this place and the Banuchi family. This is a neighborhood pet store and family. Alot of good memories. I woul recommend everybody to still support this store. The veterinary are great.
When you google it says open at 9 AM.. so I went over there at 9:30AM .. closed. I called at 10:30 AM and their answering machine picked up, I called again at 11:45, just a few minutes ago and still their answering machine picked up. Their random opening times was the main reason I stopped going to them years ago, but now that Petsmart is closing on 117th and pleasant this is the closest pet store. They need to do better.
AVOID AT ALL COST. Trust me. There is an older gentleman there that appears to be the store owner who is the rudest and condescending guy I have yet met in retailing/customer service. He has to always be right, ignorant and rude service. Dont believe me? Take a trip there and when you see him see how he reacts if you show up with some knowledge or correct him and notice he will lose his temper.I was there with my mother looking at the birds. I had done extensive research on a few birds and am familiar with his store policies. While there I not only politely corrected him but my mother witness the entire conversation and was also disgusted with his behavior and language with not only towards me but her. He eventually proceed to not only dismiss us during conversation but verbally started attacking us. At this point my mother left the store and did not want to be put in this situation and as I explained to him that was no way to speak or treat customers he simply yelled at me to get out his store and say dont let the door hit you on your way out This verbal harassment was because of us simply making some corrections to his knowledge and politely noting some differences. I strongly believe that everyone does not hold all the knowledge and when it comes to animals there is always new information. Either way when someone has a different opinion is this the way to treat them? I certainly do not recommend ANYONE going to this pet store. Toxic owner and not supporting his business. My mother certainly does not deserve to be treated this way or anyones.
Mood swings. Where do I begin with this, I bought a lovebird from them a few months back and the story they gave me changes every time and with each trip back to the store I get attitudes. I am on the market for another and said I would come back but they have got the nastiest attitudes over the phone but show up at their store you get greeted nicer.When I bought this bird originally a few months back they told me the sex and would help get me the other pair when I was ready. I come back a few months later and they tell me no, they never know the sex, they cant help me and when I ask further questions they get really rude (hang up, half answers and provide misleading info) Would anyone consider this good service?I went to the store eventually since they are a ways from my house and I did not want to waste a trip but due to needing more food for my current bird I went and I got another story/attitude.The man there made excuses for the other people working there and said that sometimes they are overworked and need breaks and sometimes their bad moods are a result of this. I was polite, explained my situation and he agreed to give me a call back once they got more in stock. He even apologized for their behavior over the phone and in good faith thought they would finally honor their word.Today a friend called and they told him that they did have some in stock but sold therefore they did not only not call me but keep giving me the run around. What I have learned from this place and other reviews here is that if you come into their store or call they will give you a nasty attitude for asking questions or if they are either busy or having a rough day which by no means any excuse for poor customer service. There is an older man there that is the nastiest of them all which be warned will be very short in replies and show little patience towards customers even over the phone.I would say for the best chance of getting ANY service go to their store or test your luck over the phone but not recommended. Also do not take their word for anything that they may promise or tell you in their sales or future stock. If you are looking for a friendly place to not only buy your next family member (pet) and continue business in the future skip it and find another neighborhood pet store with quality personal.I have heard that there are 2 sets of personal the day and afternoon shift. I bought my bird in the afternoon and the nasty people are there in the day. If this makes you reconsider do try them in the afternoons for better slightly better service.This is all I can share to help other fellow buyers based on a handful of visits to this store.PS: They sell lovebirds as of 8/27/17 for $150 and just found a place that carries them aswell for $80 so not only do they charge way more but their attitude was not worth the investment so I will be now taking my business elsewhere. I am all for keeping my business in house and be a returning customer but ran out of patience as well with the level of service and the price is way better elsewhere.
This place is the oldest pet shop ,pet food supplies, and pet clinic in Spanish Harlem great prices, variety and very good for help and, advice on any pet and pet care needs usually open in the afternoon hours. Drop by, check it out you will love the place and the people. Enjoy.
This place also has bait so you could go saltwater fishing around manhattan or wherever you like. Also you could buy some fishing equipment, not much but enough to hold you until you get to your favorite bait shop. Now the pet shop does have everything you need for your pets.
I bought my Toy Maltese from here his name is Dash and he is now 7 years old and looks like a tiny puppy doesnt have those ugly tear stains most dogs do. This was my primary concern when I was going to purchase a Maltese.. Thank you and Ive always loved the HUGE turtle theyve had for years.
A little background: Ive lived in this E. Harlem neighborhood for 10 years and love it and always try to shop locally. I have had cats for years and bought the occasional item for them here and never had any issues. I do not get cat food or litter here cause they do not carry what I prefer. Ive recently gotten into fish and aquariums. I started this by shopping at Petsmart about 6 months ago. Maybe 3 months ago it dawned on me to go here. I went in 5 consecutive times over 5 weeks and the fish area was closed. I was told it couldnt be opened on each occasion. A sixth time, last week, I walked in saw that it was chained off as usual and walked out without a word to anyone. what was the point. Im sure I had a disgusted look on my face however. Today, Sunday, June 9th, I walked in and noticed 3 employees, one being the owner. I noticed the fish area was again chained off. I asked if it could see the fish. I was told I had an attitude last time I was in and if I hadnt had that attitude maybe theyd open it for me. I said it had been my 7th attempt to shop here and was giving up. Ill go back to Petsmart and/or Petco. summary: 0 stars for a complete lack of basic customer service.
The Vet is a decent human being who genuinely takes care of my 8 year old Cat with a heart murmur.Thank You Jesus, and the Vet!!!
No nonsense place. The owner is a dying breed in this city. I buy all my bait there to go fish off the East River. He is not cheap, but you get what you pay for. He is a real New Yorker...
They have live fish for feeding and large rats. You cant enter the store, you must wait for them to get what you need so make sure you know what you want
This place has been actively opened for over 30 years and they never disappoint. I highly recommend them.
Very friendly and fishing knowledgeable staff. Thank you for the bait and tackle.
Great people here honestly, I grew up around the area and this place I continue to go to I rather spend my money with them instead of big local corporations. Example Petsmart.
A very rude old guy(60s -70s old) working there. One day, I came there to buy some bait. That old men abused me because I disrupted him for just walking in. I apologized for that, but still A lot of dirty words came out from him
Very rude people who work there. Theh expected me to know what they had and asked what do you want the second i walked in. They dont even have any puppies anyway in a while and every time i ask i get an attitude. Avoid them at all costs.
Excellent Vet, You can tell he genuinely loves all pets that enter his waiting room. My dogs loves coming to see him..
I have been going to Ideal Pet Warehouse since I was as a young girl and I will always continue to go a staple of the community. Love this place.
Ever since pet-land closed this is my all stop shop. Great prices & excellent customer service.
I love it low reasonable prices and Im going today to get my puppy some more stuff that he love like they food he has been happy and healthy
This guy was great stated i was looking for a puppy and even though he wasnt selling any at the moment he gave me a great lead on a puppy from another seller!
Best pet store in Harlem hands down. Great guys work here.
Doctor was great with my Brady. And price is good.
Friendly and polite service I recommend to all my family and friends
I like ideal pet because they always have diamond puppy food (40bl) in stock for a great price, also have great deals on collars and leashes. Also the have a veterinarian clinic.
Great place to go get live mice and rats for reptiles now that pet land is shut down.
Love this place!!! Very helpful with all types of questions for all types of animals, reptiles, etc...Prices on all items are great too.
They taking this Corona virus to serious I wanted to buy about 300dollars worth of stuff didnt want to let me in I understand the pandemic but I cant shop from outside the store
I bought my puppy boxer there in 1992, and I took him there for all his shots..Love the tortoise...
Didnt dislike it.People were very rude to me n my puppy.They acted as if they were prejudice.I was the (only) Spanish person there that particular day..Will never go back
They are Great 👍 loved their customer service.
The vet services are real good and honest Im still a client and I recomented it
I come here all the times to buy my birds food. It beats going to other pet stores.
Place a little small, but Dr, compassionate, and very good, affordable prices✅
My pompom Foxys Vet -good pricey no appts walkin
GreT place owner always gives me advice on caring for my Pitbull. Real class act
Came to pick up my dogs medication . And the desk lady was very rude the entire time and made me wait for no reason.
Once more no petland went on a hint to find a petshop, this guy knew his stuff liked it.
Its the worst place ever..The old man is very rude,he opens at what ever time he wants.Very few people go because of his attitude..I have no idea how this place stays open for business point blank...THIS PLACE SUCKS ASS..Let me refraze that...THIS PLACE SUCKS ROYAL ASS...I dont even want to give it one star...
Got birds I wanted at a good price
Great shop owner very knowledgeable very caring about pets
Blood worms is $12.50 a dozen for there sizes r ri much
Nice and good pet items galore
Customer service is terrible, the old man that works in the store is very disrespectful, they are not people friendly
The guy there is over pricing his stock and has a very nasty attitude
Good service and very good animal clinic upstairs
Visiting vet, long wait but worth all the wait. Doctor is amazing.
The customer service isnt too well!!! Ask a simple question and the representative replied I do not have time for that.
He doesnt open up till late in the afternoon and is supposed to open at 10 am
Its has everything that you need for your pat
Get and friendly store
Lousy service, dead infected fish and serverly over priced.
Terrible service! Go to petsmart instead!
MY NEIGHBORHOOD PETSHOP..BEEN THERE FOREVER!
My vet is upstairs the store .
Smart bracelet your health tracker
Great service. Very helpful.
They treat customers excellent
Very Professional Staff
Great customer service
BAIT SHOP
Good place and nice people
Good place and good people
Ok
Great for fishing
Great store
Fast service.
Loyal customer
Knowledgeable and helpful
Lots of Selections
Good service
Good place
Awesome place
The best !!!!
I FOUND WHAT I WAS LOOKING FOR AND THERE ARE MORE INTERESTING THINGS. IN THIS COMPANY. VERY KIND THE PERSON WHO ATTENDED ME. I RECOMMEND IT TO ANYONE WHO IS INTERESTED.
More or less sometimes the customer service is not very good
Very good service
Total reviews rating 4
89 Reviews for Ideal Pet Warehouse Ltd 2023:
Review №1
2021-09-27This is a family owned business that has been around for many years in this neighborhood and for most part definitely remember their customers it’s my favorite pet shop as I got many variety of animals myself from snakes,dogs ,fish,cats,turtles and beardiesThis shop has many options on pets and their needs. From wee wee pads to live animals and all food that your cats ,dog,fish or reptiles may need. If your not sure just ask and they definitely do their best to make sure you leave with a smile. Thanks again Brianna and junior you were awesome. Your customer service skills was on point just like the rest of your family.
Review №2
2022-03-23GREAT PET STORE!! They have tons of options and the staff is always super friendly and helpful. They know my pets names and know my order. Theyhave great bulk discounts that rival some of the bigger online retailers. The space might be small but they make great use of every inch of space and offer a TON of products (both name Brands and some specialty products for anything yourpet may need). I would definitely recommend this place if you love your pet and are always looking for good products for them!
Review №3
2022-03-02They always have what we are looking for. We ask questions and the owner has a wealth of info for all our pets from the dog to the turtle and the lizards.
Review №4
2021-12-12This Doctor is always so detailed about how he handles and care for my animals he thoroughly checks them and listens to me describe what is going on with my pets and based on what he see and and test results hes always dont his best to get my little ones back to health I thank God for this kind and Gentle Doctor.. Thanks Doc.
Review №5
2022-03-03Very good quality of animals, Im here every week for mice and lizard food
Review №6
2020-12-12Ideal Pet Warehouse is a neighborhood treasure. They have everything a pet store would have, plus a good selection of odds and ends that a pet owner occasionally needs and you cant find elsewhere. The staff is friendly and helpful. The prices are just right for a neighborhood store.
Review №7
2021-04-20Great location I was going all the way to Brooklyn couldnt find a pet store nowhere now I found a convenient one right there on 116th Street. Has a very good supply of everything and the owners are very nice person..😎😎😎😎😎😎😎😁😁😁😁
Review №8
2019-06-25This place is 1 half the price of your average vet and the doctor genuinely knows what hes doing and wont try to take you to the bank. The place has a long wait time but is walk-in without having to make an appointment. Closed on wed and sun. Advice. Arrive 15 min before 5 am to make sure you are one of the first online. Bring any supporting or historical medical records for your pet with you.
Review №9
2019-12-19This location is the worst by far worst place to enter be aware of how you are treated and greeted and dont get upset if I didnt tell you so but the service u will get is really really bad.one of the best example I can give u is recent customer purchased pet food item that was sold expired only to be told not to get a refund!! As a witness I went to go buy bait for fishing with a buddy of mines.we asked for fresh bunkers the man returned with frozen bunkers stating it is fresh when it was frozen solid when we refused to buy the purchased item the man in encounter older gentleman started screaming and cursing saying u going to take this item because Im not going back to put this away.we waited in the line with few other people only to be told our money is not going to be refunded because we wasnt vocal about it which was a lie .we never asked for frozen we asked for fresh bunkers.they have only frozen nothing fresh and usually these frozen items are more then 3 months old.Majority of the time they claim it is fresh but the truth is each and everyone that goes to buy the bait states it is decomposed old bait.
Review №10
2016-09-16I love going to ideal pets!!! The Mom and Pop atmosphere!-The knowledge the patience and the willingness to always always listen and give me guidance with my pets its a blessing! I recently traveled with my the turtles and was given directives on how to moisten cardboard or newspaper to transport them. My babies made it on a13 hour journey! Just fine. Im so grateful! Thank You for being a great place to service the pets and pet patents like me in the community!!!