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IHOP in Freeport
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Location on the map
Freeport, Nassau County, New York, US
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Phone: +1 516-442-2668
Site: https://restaurants.ihop.com/en-...
Site: https://restaurants.ihop.com/en-...
Opening hours
- Monday:7AM–9PM
- Tuesday:7AM–9PM
- Wednesday:7AM–9PM
- Thursday:7AM–9PM
- Friday:7AM–10PM
- Saturday:7AM–10PM
- Sunday:7AM–9PM
IHOP in other cities:
Comments (199)
We decided to stop by here for breakfast, there was no wait time we were seated right away. They had a special going on with endless pancakes so we ordered that as well as a steak omelette. The food was excellent, the waiter was very attentive and.got the orders correct. Ill be going back here again when Im in the mood for pancakes and omelettes.
I ordered pancake and bacon for pickup and they only gave me two pieces of bacon for $2. Im disappointed.
The waitresses are good but when I got there the lady of the front wasn’t even there si we proceeded to sit by ourselves and she was kind of moody and talked to us a bit uncomfortable.
Went there today, the red haired employee was very attentive and friendly. The wait time was ok, but she made sure to accommodate our seating requests. The server was nice and the food was up to par. Overall good experience.
This is a very good restaurant I give this place a five out of five because it has good customer service little wait time and very delicious food I will definitely be coming back to this restaurant!!!! - Janine Castillo Gomez
Sunday brunch is always crowded, but happily there was only a 15 minute wait.We havent been here in a long while so the changes to the menu were a surprise. A lot of tempting surprises to try. But you cant get to them all in one day. So, today hubby got Split Decision breakfast and was happy with his unadventurous selection.I got a cold brew coffee milkshake and chicken and waffles. The milkshake was delish. Chicken was crispy and tender. Waffles were lukewarm and lacked butter. No big deal. Still good.My only complaint - this is a very sticky place. Very sticky. And sticky is one of my tactile nightmares. Nonetheless well be back. Salads and Monte Cristo wrap looked good.
The eggs and bacon were perfectly prepared. Hash browns were delicious. Waitress was delightful and kind. Thank you so much for a wonderful experience!
Long wait to be seated. The server was less than responsive had to ask several times for basic items. Not veteran friendly. Did not exercise covid protocols. Overall not a good experience at this location.
Went to IHOP in Freeport. Place was mostly empty when I arrived at 9:00am..We were the only ones in the reception area, and no one acknowledged us until 10 minutes later. Finally got seated, and waited 15 minutes and out server never acknowledged us. Mind you there were only 1 other set of guests seated. We had enough and left. We went to IHOP in Westbury. We were seated right away. The server was quick and efficient. Thank you Westbury IHOP.
I just had the worst experience here on a take out order . The manager should help the person in the front who is new instead of leaving her by herself . They messed up my order . It was so bad and took an hour to get that I just left even though I didnt even get everything I ordered .my pancakes are burnt. I am only writing this review because they messed up my little ones food
Had a very pleasant experience very nice pancakes also the waitress Daniel was pretty nice 👍🏽.
Hey, my husband and I didn’t feel like making breakfast on June 27th 2021 , so we decided to go to ihop on sun rise highway, it’s was a 45 minutes wait ,so we drove to Freeport OMG !! Bad mistake, first it was a little slow, worker was hanging around and on there phone, talking to each other, place was so dirty , the young man who seated us through the utensil on the table and not even noticed what he did because he wanted to continue his conversation with his Co worker’s , workers was sitting on the counter top , we was waiting for like 15 minutes before someone attended to us , the food was not bad but that’s was our first on last time, needed improvement by staffs .
Our server was very attentive and kind. I hobbled in on crutches, and everyone was very accommodating and patient. The food was delicious - as always.
Been coming here for years, but have never sat down to eat, always take out. The food is usually ready by the time I get here. Only sometimes I have to wait, but never for more than 5 minutes, even when busy. They always provide all condiments without having to ask, my order hasn’t been messed up (yet), and the food has always been good. I like this ihop.
I love ihop. But when I went to this location it wasn’t great, I Oder fries and chicken tenders. When I was finishing I saw a hair in my food. Never coming again
The server was great and polite! I always order from IHOP but never dine-in and this one was great! Food tasted really good.
Food was horrible had to return bacon twice as it tasted like cardboard and not fit for consumption. Omlette extremely dry and service really was non ot that great. Beneath typical i hop standard.
Wait time was minimal, got seated right away. Food came out fairly quickly but was not tasty. Everything tasted the same, bland. I was disappointed about that.
The food is good, but you want to take out online its supposed to be ready on time, but not.It was about 30 minutes late or more and slow. Not good at timing.
Great food, excellent waitress, very clean! I was so nervous about eating out with the COVID but this place was very professional. The food was very good to!
Food is ok, the wait time is awful! They’re always backed up and don’t really care about customers complaints also watch for your order because they’re constantly get it wrong
I havent visited since the pandemic. I didnt have a problem prior, so I was disappointed with the service returning.The waiting area was extremely crowded. There didnt seem to be a limit established or anyone to enforce it.The manager was great, but extremely overworked with the crowd.The waitress didnt speak English well, which made the experience a challenge. Some of the orders came out late.Again, the gentleman on duty who managed definitely made sure he helped correct everything that was incorrect, including the bill that had a few incorrect add -ons.Perhaps we caught them on a bad day with limited staff, but I consider it poor planning to have a small staff on a holiday.Food was fair.
Great service, organized. Employee receive us with a smile and was willing to accommodate us to a table in seconds. Delicious selection of pancake syrups. Menus options to die for.
DO NOT DINE HERE. HORRIBLE CUSTOMER SERVICE.Our party waited almost 40 minutes to be greeted at the front of the restaurant upon arrival. The restaurant was nearly empty and we were told many times they were about to come help us, but still waited 40 minutes until a member of our party had to go to the back to get the attention of a worker so we can be seated. We waited another 20 minutes for our drink orders to be taken. Once we received them, about 10-15 minutes later, we ordered and waiting another 30-40 minutes to receive our food. We had three pancake orders that came burnt, impossible to cut with a plastic fork. We had an entire order of pancakes that was completely forgotten. Keep in mind, the restaurant was nearly empty at this point. There was maybe one other couple that came and left while we were there, so the kitchen was NOT backed up. Our waiter was also trying his hardest, he is not to blame for our horrible experience. When we asked to speak to the manager, the fake manager (Ill talk about this in a moment) sent out our waiter and sarcastically told him, you got this. We confronted him. The manager should not be hiding. He was very sarcastic when speaking to us. And said we came at him aggressively when simply telling him how poor the service had been and the issues we had with our food. He spoke very informally, and when we asked his name he had to think about it, he told us his name was Adam. Nice try, Andy. We heard his coworkers call him Andy multiple times. He did a poor job playing manager, I hope he doesnt speak to any other parties the way he spoke to ours. We also heard him return to the back and say we were crazy. When we left he yelled have a good day! sarcastically while laughing with his coworkers in the back. I couldnt be more upset with this service. If I could leave 0 stars I would. I hope the manager sees this and knows his/ her workers enjoy playing manager.
Fantastic place! Breakfast all day, how could you go wrong???!!! My personal favorites are their pancakes, eggs, hashbrowns, grilled chicken sammich and their T-Bone Steak breakfast and lunch entree. Folks, their T-Bone steak is a hidden secret gem. It ranks up there with some of the best steakhouses. I know, I have been to them. This location has been here fir a while, I think 15 Years. I remember when they were building it. There used to be an OTB at that location. It is very busy, however they move things along efficiently and quickly. Staff is very friendly, accommodating and efficient. Facilities are kept up-to-date and clean. Well maintained and clean bathroom. You would be silly not to stop by.
The service was quick and friendly the food was good I had the Strawberry French Toast Combo .The problem was with Covid the pepper shaker was very sticky and needed to be cleaned off when I picked it up it was so bad I had to clean it with hand sanitizer then clean my hand again, that was my only complaint they need to wipe the all the table items off after each guest.
Server So/so no enthusiasm. Partition plastics were filthy dirty. At least food was nice! THE hot chocolate is a MUST. JUST CLEAN THOSE PARTITIONS AND SMILE A LITTLE.
After being told there would only be a 15 minute wait we waited for over 45 minutes to be seated. after being seated we waited another hour for our food to come out and my sons food came out another 20 minutes after. After speaking to the manager he ran in the back to hide so that he couldnt give us a discount for the inconvenience
It makes no sense to have no substitutions and expect people to pay for food you dont want or waste and see people play with at the table...
Worst service ever. I would give it a zero Star but that is not an option. They are so unorganized and the people they have working there lacks working morals. They have a kid at the front looking at you like whatever. The phones are ringing off the hook and this kid just stood there picking it up and hanging it up without even seeing who was on the phone. I asked for my order and waited 30 mins before I was asked again why I was there. Then a server asked to see my online receipt because they dont have it. They couldnt tell me that 30 mins ago when I got there. Other people there were waiting for orders a long time ago. Who ever owns this location needs to wake up and need to hire all new respectful employees that know how to conduct business and deals with customer service. I never had an issue like this with the Oceanside location. Thats what I get for changing. Stick with the Oceanside location. Freeport Ihop get it together. You will not have my business nor my familys business.
Place was clean. Constantly, being sanitized and staff was amazing. The only downside was the food took a little long but it was definitely worth the wait. Would Highly recommend.
I use to live right down South Bergen a few years ago & this was my favorite place to go for breakfast on Sundays. I returned today and I was sadden to realize I’m not coming back. Not only is the place is unkept, service slow, silverware dirty, coffee terrible but the food was on point so that why I gave it one star; it was the only thing that was stellar but I won’t be coming back.
Restaurant had several tables with customers but not what I would call crowded. Service was slow but my food did arrive hot. Took longer than Id hoped for a quick breakfast (45 minutes) but the price is right!
Dirty syrup sticky utensils. Took server ways to long to follow up …
This is my regular IHOP. I can come here when its crowder and the service is usually good. Unfortunately, I did not have that experience today. The server did not get our order correct. I even showed her the word chocolate milk on the menu to avoid any confusion since we initially requested a milk shake and then changed to chocolate milk. She said no so I figured showing her the wording on the menu would help it didnt. She did not bring our entire order as she missed another item from the original order.They seated another group directly behind us. There are no partions at the individual tables. If you are not going to social distance your customers than give us a booth.Very disappointed in the service today.Not there best definitely below expectations.
Waited an hour for my food and it came out cold had hair in one of the plates they offered a new plate but since it took so long for the s first just asked for the check and left worse service I ever had at an IHOP
The staff was very courteous I was pleasantly surprised. What I really liked was the dinning room was huge, patrons were not on top of each other like valley stream, what a dump.
Don’t even order online from there unless you are willing to waste your time! The last time I ordered online was 10/02/2021 @ 11:06 am, the order was supposed to be ready by 12, well is not until 12:31 pm that I was able to grab that order! No respect for timing at all! It literally took 1h20+min to get a short stack pancakes (3 pancakes) ready! What will I be if It was a lot more items!? And this is not the first time it happens!
Asked for a sirloin tips meal without mushrooms and my wife got it with mushrooms. I am allergic to mushrooms. They messed up both orders and gave us each others order. They swap plates that still have mushroom juice and I have a reaction. They said the will take it of the bill and I still have to pay for the drinks instead of them recognizing i have to now go to pharmacist and get some medicine. Totally missed the mark on customer service. The manager Mike has no empathy or consideration of his customers health.
Really bad service, food was cold, coffee was tasteless horrible, Kevin is the worse server
Orgasmically delicious, its the richest thing Ive eaten all day
This was my first time coming to this location. The service was great but the food was ok.
The waitress was really nice an attentive to us, However the restaurant was dirty. The partitions that divides each both because of COVID was dirty looks like it hasn’t been clean in days tables were dirty ( & it wasn’t crowded at all) floor was dirty also. The restaurant wasn’t busy so at this time they should’ve been cleaned. Service was at 3pm 3/19/21
Whoever made my philly cheesesteak sandwich. I need to shake your hand. My mouth was watering the entire time. Sooo good will return
I LOVE ihop, but i was so disappointed. the wait time was reasonable for a sunday morning breakfast. the menu has drastically changed eliminating many plates. they forgot to give us utensils for our food and then gave us 5 for a party of 6. the didnt give us enough straws, 5 drinks, 4 straws. they didnt bring us utensils for our desert. finally, we had to hunt down our waitress to pay for the bill. we waited at least 10 minutes to do so. over all a very sad experience. :(
I see new things on the menu......i love it!!! I had this Waffle bacon maple syrup with eggs stacked it was out of this world Delicious!!!!
My husband and I were there earlier this week, and it was fine. Today my husband went with both our kids. There is a large waiting area and my husband found a space on a bench out of the way waiting to put his name in. There were some people in the waiting area that were there before and came in after him. He waited to put his name down and sat down with the kids on the bench. Someone a few minutes later came and told him to wait in the car. They were sitting quietly on a bench. The people who put their name in after were not told to wait in the car. No one else was previously told to wait in the car as the waiting area had people. Not overly full but more than one party was waiting. Not sure why they were singled out, but we will not be returning. You cant make rules apply to only certain people.
I went to eat with family. Ally, our server was very patient and responsive. The food was good, the French toast was a little bland. All in all the dining was a 4/5.
Okay let me begin. First off, we came in and wasnt greeted. After waiting to get a seat, we finally sat and waited again. There were 2 couples who were seated after us. The waitress obviously had alil bit much on her plate because she seemed to take everyone after us which left us to wait even longer. We didnt even end up eating here. We just left. I wouldnt recommend this IHOP location and dont even let me start with the parking outside. Youd be better off parking far away and walking to another place to eat. Just horrible service!!
Service was pleasant but waitress was nowhere to be found when needed. We were one of two tables in the entire place. Food was its usual tastiness.
Very Good! After Thankgiving Breakfast with family. Just wish we would have a child at home period!
The food is good .. service a Little slow sometimes..very clean
Ive been to many Ihops in the area and this one is now my favorite.
Great tasting food at affordable prices.
I love ihop but theyre working on a limited menu.. Right now they dont have all the different syrups. The food tastes delicious.. We were there for breakfast... A little bit of A-line not too long.. Who doesnt like I hop..i gave one less star for the limited menu. Our server was on point...very nice just forgot to offer extra coffee
Things are starting to return to normal. Coffee pot on table again and seated quickly. Sydney our server was excellent.
I was very disappointed, that of I have ordered food to go, they expected me to pay for utensils and napkins, they literally put nothing in the bag. Why would they assume I was going home. I would just have cooked my own food at home. I have already patronized your business why do I know have to pay for cutlery. I would have ordered thru a food service if I was gonna be eating at home 🤦🏽♀🤦🏽♀
If i could give this 0 stars i wish i could. We waited so so so long and very the service at the front desk was very harsh and rude. the lady at the front desk was so rude and skipped over my father and attended the other colored people and payed no mind to us. very very rude and harsh service !! POOR customer service ! not satisfied at all !
Horrible customer service experience. My bf and I ordered for takeout this past Friday night. When we opened up the food this is what we got. We got raw uncooked pancakes that looked like someone stepped in them, then placed them in a to go container that was not damaged. We got burnt mozzarella sticks with no cheese in them because they all exploded all over the other appetizers. Not to mention the container to the appetizers was completely opened and looked like someone ate from it. We got missing bacon, uncooked hash browns and extremely cold food. I called IHOP to see if they could do anything because this food was non-edible. When we called we were told there was nothing they could do. When asked if there was something they could do or someone else we can talk to, they put us on hold for 20 minutes with no one answering and we could hear you talking about us in the background. Horrible experience, I would avoid IHOP and give my business to a local diner that needs the money and treats their customers right.
Food is decent, same as any other IHOP, the service is horrible. And they tried to have us use plastic utensils! We had to ask for actual silverware. Crazy.
DONT WASTE YOUR TIME! Today my friend and I waited over an hour and still never got our food, it was the first time we ever had to walk out. The place was pretty much empty and all the workers are just standing around on their phones or doing nothing. This has happened MULTIPLE times but this is the first time that Im leaving a review. This iHOP fell off badly
I love Ihop but the one on Freeport the service is a hit and miss sometimes they are great most of the times they forget what you asked of them to get or bring not good for business...
I just went there not to long ago and the host Chinyere was the most polite worker there! While I waited for a table she asked me how was my day and we even discussed the weather. 10/10 customer service!
Excellent customer service. Healthy and tasty food and I like the fact that it wasnt crowded. Thumbs up to the Freeport location.
If you like breakfast anytime... And lots of kids-free deals. Go off-times to avoid long wait.
I havent been here in 3 years. There is a reason for that. Service was less than par. Girl seated me in some corner where apparently the servers dont come much. When I finally placed my order after waiting 15 min, it took another 15 mins of waiting. No coffee either. Just people walking by left and right. I finally got up and left and havent been back. This was on a weekday and not a busy time. They used to be pretty good.
I went here on June 29 and ordered the steak and eggs. It came up to around 30.00 I left a 3.00 tip. I checked my bank account today and saw I was charged 102 dollars! They stole approximately 69 dollars from my account!!!!!! I in courage anyone that used a debit card here to go back and check you accounts!! They probably stole from you too!! They steal money! Never ever go here. Dont even go to pay with cash because if theyre willing to steal, you cant even trust what theyre doing to your food if they have an issue with you for any reason! The last at the bank said it was probably a mistake. Well, it was the biggest mistake they could have ever made.
The waitress Rosa she needs to get it together and she needs to keep her comments to herself and she needs to learn how to talk to people. But other than that the food was pretty good
Food and waitress was very good will visit agin soon.
I always try ti give this IHOP a chance but they just cant get it right! Theres alway food missing from my order.why am I paying for extra sides just to have half the order not given to me ? now I have to come back from home to get the rest like come on.
This location has good food and good space and had come with my family on a Saturday night. The service at our table seemed unusually slow for a restaurant that was less than half full. The family at a table near us had their server return to them three times before our server returned to take our order.
Ok yall win with this... it taste real good (Poblano fajita)
Lousy service allowed us to sit at the table and forgot we were there. After a waitress arrives we ask for the drinks she takes and they never gave me a spoon to mix the coffee and it was hot. I get upset. we get the wrong food and not to tire them much in the end we get the wrong bill and the same thing happened to the other table.Also when the food came it was cold, I do not recommend going to this place. visit others but not this one ..
I understand COVID, but the food are cold the chicken strip look like microwave chicken the fries are disgusting no bottle water. So please it is a complete waste of money.
Nice place clean Follow Covid19 regulations attendees are very attentive and helpful fast pace overall good Restaurant well prepared food and good ambient.
Like it very much breakfast as always great attendees fast and helpful place clean Follow Covid19 regulations overall good way to start the day
Service is always a bit spotty from not having silverware or syrup on the table, orders coming out wrong. Waitress didnt even check up on us and had to wave her down for a refill which then was never fulfilled. When youre paying a dollar for a sprinkle of cheese or toast when its offered as if it was included, I expected more. Not to mention the rude women loitering in the front selling flowers. The food at least, was good just not worth the price.
Food was okay not great restaurant was very clean and had covid-19 partitions everywhere also they served with plastic silverware and everything already prepared to throw in the garbage so theres no bacteria spreading. Did not like the fact that when you substitute turkey for pork its a 2.99 charge as well as a cup of tea is 3.99 and a cup of coffee is 2.99 none of which is included with your breakfast. For 2 9.99 Mills the bill was over $30 outrageous. The tax was less than a cup of tea and still over $30.
Been to this one many times and am sorry to say I was very disappointed in the service and food this day.We got there and not crowded, ordered food and people who came after us with groups larger than us as 4 received their foods etc, as we searched for our waiter who finally showed up and with our food mine was cold. Try eating cold crepes. Anyway he was not attentive and tried to offer his reasoning why slow and thought I was one of his friends and was like Im sorry baby.... who are you calling baby. Spoke with the manager and he was no better. They had to comp some of our food as I still never got my reordered crepes.
I’m truly disappointed in the customer service in this location. I go to ihop quite often for brunch and since my regular location in massapequa was closed, I went to this location. The servers were disorganized and very inattentive. This was an issue previously and I spoke with management who asked for another chance. I decided to do that, so I chose that location yesterday on off peak hours and it was not busy, probably 10 tables filled and there were probably about 8-10 staff members hanging out near the kitchen. I was seated immediately only to wait 18 minutes to be greeted. Management did not intervene. When the waitress came she was unapologetic and said she was busy. She has walked by our table prior to us finding out she was our waitress twice and did not utter, “one moment”. When our food was served, it was not warm. The milk was curdled in my coffee cup. Never again will I go to that location!
Food was okay. Waitress was very disengaged. Took the whole meal to get a *free* refill. Bacon was over cooked. Unlimited pancake promo going on but never got more. Gave the bill without asking if there was anything else she could get us.
Got a hair in my eggs. They quickly replace it but i wish that was the only thing. They initially placed us at a dirty table that was never sanitized. 3rd the food was cold and my sons orange juice was watered down and disgusting. I dont think ill be going back there anytime soon.
One of the best IHOP I have been to ,management very involved with quality control...you dont have to ask for napkins....ketchup....sugar....more coffee ☕...it was great
Monday morial day it seemed that it was a lot of people just sitting and talking over in the corner by the kitchen no one really got up to come and wait on us and then finally a young lady came and gave us our drinks and we still had to wait for a food order someone came to take the food order and we waited over 25 minutes for the food he came back and said that it must have been some kind of mix-up but a food would be coming then I finally got our food too much playing around and no one on the tables like they should be and its time to paint inside of IHOP.
Placed order at 1015 for pickup told me 30 minute wait time food wasn’t ready till 1145 wasn’t even busy .
This place is great have been visiting for a few years already. The food and service is good. However today the kid was probably new so we had to ask for everything. Since Covid they are taking all of the necessary precautions which is a plus and relief.
The line and seating were quick. But the wait for the food was horrendously long. From where we were sitting, I could see the kitchen clearly. And I saw our food sit there for at least 10-15 minutes. Finally we get our food and its cold, the manager of this IHOP had to give us our food, NOT our waiter. I actually had to return my food to get it warmed up again, and my friends chicken was encased in this shell of bread, she had to crack it open. Usually a waiter will ask if we were finished and need a check. Not them. They kept walking back and forth not paying us any mind. Overall
We all had different $6.00 meals and the $4.00 appetizers. Everything was good. It was nice to save money and be satisfied.
THIS visit to IHOP was ok. Was definitely better than the last time we went there. Usually the wait is long even when its not too busy and the time before this visit our waitress tried to put someone elses check on us because they had walked out on her. It has been a couple of months since that visit and since this is the closest one we decided to just go to this one. Our waitress, Cassandra, was very helpful and attentive.
Everytime we come here there is always an issue! Once they didn’t have any soda. Then an employee brought her young child with her to work who was running around the restaurant. Tonight people were just hanging out in the lobby who clearly don’t work at ihop. They seem to be friends with employee in the front! The waitress was terrible. She only had 3 tables and the place was dead. She basically threw our food at us. She shouldn’t be a waitress since she is lacking customer service skills.
I placed a take out order online and after waiting about an hour at the store , they gave me my I was happy but soon as I got home there was 13 $ sandwich missing in my order calll the store . I was told the manager was going to call me back never happened. Horrible service please make sure you get what you paid for ..
Service was excellent. Waitress stayed on top of the service she was giving to her customers.
I ordered online, got there and they forgot my toast in the bag, luckily the woman that worked there caught it. Another woman was already there because they forgot pancakes in her order. As I was sitting waiting for my toast a woman came in and asked to place an order because she called 6 times and no one was picking up. Come to find out the phones were down and the staff had no idea. My food was ok, toast was cold when I got it though.
Service was Great. Food was hot and came out in a timely fashion.
During a period of no rush whatsoever, my party of four waited about 1.5 hours for our table and food. We asked 6 separate times what was the problem and were disregarded each time. The service was so unbelievably bad, we considered the possibility of a prank being played on us. Extremely disappointed.
Service was fast. Staff was friendly. Waitress was attentive.
Good customer service, but our food was barely warm when it was brought to our table.
As an Uber delivery driver wait time was horrible no organization the cooks wears no mask constantly talking over orders. Dirty and germed filled place
I absolutely enjoyed my breakfast. I had to keep reminding myself that I am not at home I am out in public LOL it was that good!
Well the wait time was tremendously long, true we needed a table for 9 though. True they did put everyone else in front of us till I as the customer asked could they put the two tables together. The service after that was nice.
I think the last time I was here, I had the same server Mamdouh. Fast and friendly; on this visit, the restaurant could have used some TLC (floors a bit unkept, and I had to clean my booth seats), but they may have been coming off a busy lunch shift as halfway during my stay, things were being taken care of.
Jus ok, I went 2 hrs before closing on a Saturday night where they seemed short staffed with just a server and a hostess. my hash browns and my husbands eggs were cold but we blamed ourselves for coming late. 2 other tables of 4 ended up coming in after us so it became really busy for them and unfortunately service became slow and my dining experience got worst
Always a great happy time at IHOP. They wait is a lil long as it is at every IHOP I go to but you know what you are getting into when your on your way. Service is good and food is good. Never cold. If you sit in the middle of the place it’s a lil uncomfortable because it close together. Not great for getting to know someone else. It’s usually to loud. But that’s what you get with a diner. Great for food
The food was tasty ,and Delicious
A clean location with a friendly wait staff. We were kindly greeted as we entered and our waitress, Jessica, was kind and attentive. Our food arrived in five minutes, even on a busy Saturday morning. Props to the kitchen staff!The food was prepared exactly as we specified. The scrambled eggs were light and fluffy and didnt require salt or pepper (due to the already salty-tasting hash browns). The pancake was perfect and the french toast was good (couldve used a little more powdered sugar), although I preferred the pancakes.
My 1st time in this IHOPAnd I was not disappointedThe portions....was..Enormous...like I use 2 remember...and.Jaden...my waiter...was the cuties thing soo...soo nice.Kudos 2 him..4 being on.point...
Always love me some IHOP. Went after my sons graduation. Food was good. The wait wasnt to long. The service wasnt to bad considering the crowd. And our waitress was pleasant.
My BAE and I have post birthday breakfast......
I just loved their food. I always get fantastic customer service here. The place is neat and the staff members are always kind. Will visit here again.
It was free stack day. There was hardly any wait staff. Tony was excellent ad well as kayla. I think that was her name. Between the two they sat and served at least 20 people. The food was horrible it made me sick the rest of the day. They need the old cook back, I can tell by the food they have a new cook
Nice place to go to eat. The food was good but a tad up in price than I though and for it being IHOP for what I got, and what some other places of similar will charge. But on the other hand about the same as some others may charge you. Note, overall cheaper than that of varying range amounts to spend at more upper scale restaurants.
The waitress took forever. Then she only brought two drinks to the table (there were 4 of us). My other 2 friends waited an additional 10 mins to get their drinks. After I recieved my drinks, I had to look for my own straw because the store was severely understaffed and my waitress was no where to be found. We then waited an additional 15 mins after receiving drinks and our waitress did not return. I asked for the manager. He apologized and began to help bring orders to the table. I order an omelet and I must admit this was my first time ordering an omelet from ihop. It tasted like fake box eggs. I was very disappointed. We were done eating for over 20 mins when waitress reappeared for our check. My friend and I told her we were splitting the bill equally. After an additional 8 mins of waiting the waitress returned to say she didnt bill right, and her manager cancelled the order, but she needed to bill both cards again. Needless to say, my friend was billed twice. I will never return to this Ihop.
Not busy (1 table of 3) , 45 min for the wrong dish. 20 min for replacement w/original now cold fries. 15 min for new fries. Tried to give me $2.00 off, said thats what he can do. I insisted he remove both drinks because my husband waited then ate his meal alone. Been coming since it opened. Usually EXCELLENT Meal and Service. Never Again when its slow.
Im not the type of person to usually write reviews, but my dining experience at this ihop was just horrible. The person that took our food order seemed competent, until she came back to re-check our order as she forgot one. each order came out at different times and one of the orders were incorrect and another was forgotten. when it was time to pay the bill i noticed my to-go order was missing....so had to wait for that as well. I would be more understanding of these mistakes if the place was packed and busy but it was not, you could play a game of freeze tag in this place thats how empty it was. i would rather have all my teeth pull with pliers than to dine at this ihop again. i hope this was just an extreme occurrence of Murphys law rather than just a normal day of business at this location. To top it all off they finally brought out the to-go order and forgot half of it!!!!!!!!!
Whole wheat pancakes were delicious. My first time having them. Waitress asked if I wanted toast or pancakes so I assumed it was with the meal. Turns out it wasnt. Plus the waitress kept forgetting to bring our waters! IHOP gets a 5star, waitress 2 star.
Order from this location often, always is under staffed, when calling to order multiple calls before you get an answer never anyone at the desk to greet you, the place is very chaotic, and when picking up orders you wait long periods times, when most the time your order in right in front of them, as today that I waited 20 minutes for my order. manager apologetic but sorry only goes so far.
My friend and I went to the Freeport ihop this past Sunday (crazy, huh?) Well there was the usual expected wait but it was our waitress that was the best! Kudos to Miss Deja! She was very professional and bubbly! I am VERY picky when it comes to my food, but she made sure it was completely correct before she brought it to me! Everything was absolutely perfect and I ALWAYS have to send something back! Not this day! Thank you Miss Deja for starting my day off great!
Food is really good, freindly staff. Place clean and modern compare to the other ihop. Only little problem to why it didnt give five star was the syrup bottles where refilled and it looks like who ever did it let them over flow and never cleaned them up.
We went on free pancake day. The waitress who served us clearly didnt want to be at work. Her attitude was terrible. Pancakes were mediocre at best, eggs were bland, and you could taste the rawness of whatever the hell they cooked it on. Wouldnt recommend or go back. Sorry
I visited this ihop at approximately 5pm on june 22nd with my wife. we each wanted a strawberry milkshake.when we walked in no one was there except two for two young female employees. they were talking to each other whole sitting in booths adjacent to each other.we stood there a a few seconds and my wife said hello at which one of the female employees asked what my wife wanted without getting up. my wife said she wanted to order 2 strawberry milkshakes. the employee said they had no milk for the milkshakes to which my wife answered if they had enough for one milkshake. both simultaneously said there was no milk for the next shift. how does ihop not have milk?to me they just didnt want to get up and do the order.i wont be returning to this ihop.
Upon entering IHOP I was greeted with a hello baby, sweetie, baby over and over again. Unacceptable on any level. As it turns out there was a hair in my food which was immediately reported to management. This was not a pleasant experience for breakfast.
Id give none if I could. Worst dining experience. Took about 20 minutes for a waiter to casually stop by (she was very nice). Everything took way to long. Horrendous service for mediocre food. Will not be returning.
Not only did they take super long with my to go order, they got it wrong! Only reason why Im giving them 2 stars is because of the host who was really nice. Really wish they didnt close the IHOP in Hempstead.
Amazing 🤩 chocolate chip pancakes
I love to shop local, however if I cant be accommodated for allergen/dietary reasons I will spend my money elsewhere. They do not make substitutions, but I have been to other Ihops who dont have a problem doing that, so thats where I will be going from now on. Even the manager couldnt make it happen. 😒 um news flash.....your the manager😔.
This is a real time review. I just walk out from this IHOP because I have been waiting there for 30 minutes without a waitress even asking us a question. There was at least 6 workers there just walking around and not addressing us. We were seated next to a table that have been waiting longer than us. They are still inside. I hope, atleast they get seen soon. This is bad. They didnt even bring us water. This place is very unprofessional. I hope someone in upper management read this. If not then someone. P.S. it wasnt even that crowded.
Today we had a really disappointing experience at this restaurant the food was disgusting cold the coffee was cold and just undrinkable.I come to this restaurant very often. Always satisfied, but today we left so disgusted.
Sat down and waiting for 20+ minutes with no service, then decided to leave
Took my siblings and bf here. The waitress was not the friendliest. She gave us our drinks and took off with the coffee pot. Didnt even offer to give us refills on our drinks. The pancakes were kinda bland. Never going to this place again.
First of all, you should know they have crepes. There is also a 55+ menu. I took advantage of each of these over my last two visits and was very pleased. I will certainly return, probably for pancakes or French toast. There are so many choices! Then it will be time to order crepes again!
I will never go back. 1st Waitress needs more training 2nd brought the drinks to the table gave me what I asked for find. Then she walks around on the other side of the table to give the other guests their drinks. She spills a whole glass of soda on the young man. 3rd why does she need to be told that she get the soda off the floor. 4th instead of returning with a dry mop the is too wet. The soda was just spread all over the floor where we was sitting. The food was a total mess and keep it nice. I requested an IHop buger not knowing the recipe was changed in the making of the burger. It was explained to me. I apologize and stated that that is not what would like to eat. 5th Then requested a regular cheese buger with swiss cheese.She took the buger back fine. 6th The kitchen took the buger apart took one pattie off the pancake with I did not know that how the IHOP buger was made. I was given that same buger back with no cheese. I requested cheese please. Then bring me two slices of cheese on a small plate. The fires were cold. That just my food and two other people in the party food not up to standards. Show some love in the food that is being prepared. 🤔 waitress never returned to the table to if everyone was oka with their food.
Well, service couldve been faster. Most of the seats were empty yet I couldnt get one for two.
We had an exceptional experience at breakfast today. My friend and I were at the IHOP in Freeport and our waitress was named Fanny. She was great, she spoke clearly, she was patient and respectful. I cant say enough good about her. Having been a waitress for many years I know very well what makes a good server, so when she came back shortly after serving our food to see if everything was ok, I was EXTREMELY impressed. That gesture is very,very important. Shes a KEEPER !!! Sincerely, Pat K. I will definitely be back and I will be sure to request Fanny
Amazing pancakes... great indoor dining experience, staff was very friendly and helpful.All safety protocols were followed 💯
The place is clean, the girl at the counter very kindThey are all very nice workersAlso they dont take forever to serve you 🙃🙃 5 out of 5
Great pancakes and food but they almost killed me with the honey mustard on my chicken tenders. They should ask you after your food comes out whether you want sauce for your tenders and not place it next to it... Smh
My daughter wanted pancakes for dinner. What better place than ihop, right? We went to the ihop in Freeport N.Y. was greeted by a delightful young woman and seated. The store was not busy at all. Waited 10 minutes for some to come and take my order. While waiting for our beverages to arrive, two Hispanic families came in, were seated, orders were taken and beverages were delivered while my daughter and I are still waiting. The server looked at us, and never made a gesture, apology, or otherwise to indicate he was coming. I proceeded to leave the establishment and asked to speak to the manager. An older white couple comes in and is seated and guess What? Were catered to immediately. So the manager actually stated to me that maybe the server forgot we were sitting there. And that is acceptable? My only given compensation was for her personal service and coupons. Really? So I asked her if the service was poor because We are non white, non Hispanic? Of course it was stated that it wasnt. This is the third time this has happened.
Always friendly helpful waiters and waitresses. I didnt have to wait long to be seated or to get my food. I love the pancakes. One day Ill try the 🍔 there.
Food was good and the waitress Asia was wonderful. It wasnt packed so service was fast. The place was clean but the table felt a bit sticky.
Country fried STEAK …… what would u expect ground meat fried or an actual piece of steak? Well the new steak is now ground meat ……TERRIBLE
Nice, clean, looks very fresh and new. Great friendly service. Food is very good. I havent gone to an IHOP in many years, but this one sparked my interest in them again.
Food is great. Staff in general is great. Place is pretty popular during breakfast hours as every time I come here I usually have to wait to be seated. Sometimes I question whether the food is worth the wait.
Staff member lieing saying that incomplete parties can not be seated after watching someone come in and complete a party of two. Watching larger groups that arrived after my party of two was complete be seated. Before even sitting down I was already irritated and left after a 30min wait. As the point was to be there before the rush and now it was pack.
Its my favorite IHOP one because it doesnt look like IHOP but everything inside is IHOP! Very spacious and bright all around. The staff are gracious and efficient, good people all around.
Pancakes were even better than I remembered them. They didnt have regular coffee left at 6:30pm. But, the pancakes made up for it.
That country fried steak was salty & it wasnt fresh but frozen, we had no condiments on our table at all, the floor & table was sticky from syrup that wasnt cleaned properly & we asked the waitress to get us something to clean it with or someone to clean it. She never did Itll be awhile before i go back
Workers very friendly, and helpful. We placed an order to go. Michelle took our order, and brought us our drinks while we waited. Wait was not long. Very pleasant experience.
Food was ok.waitress was lost,not paying attention,forget water,toast when we ask.
Delicious! Great place to enjoy breakfast with kids. It is best to go early in the morning on weekends because it really gets busy once the church crowd gets out! Weekday evenings are really slow..and so is the service
This IHop was larger and more open than the traditional free standing IHop you might be used to. It was clean and well maintained, with plenty of tables and plenty of room to accommodate large families or groups. The service was prompt and polite. The food came quickly and was delicious since nothing beats breakfast food at dinner time ;) The IHop menu seems to be continually updated and the selection is very extensive anx available for any meal of the day.
The worst ihop Ive been to! Our server has an attitude and showed zero knowledge about the menu. Took forever for the food to come even when theres only a handful of customers...
This is one of my favorite locations. The staff is always friendly & accomodating and the service is very fast. I wouldnt suggest going on a Sunday morning though, because the lobby is always PACKED & youll be waiting for at least an hour!
Most Ihops I have been to have pretty good servers. This one in Freeport is ok . The pancakes are very good. The over easy eggs however were under cooked ,the egg whites were kind of runny. The water glass wasnt clean , it only had a little speck of food on the outside baked on by the dishwasher likely. But it bothered me. The other meals were good and the other dishes and glasses were clean. I would go back. ☺
Dont ever get the scrambled eggs they taste worse than hospital food. Food was cold and the waitress we had did not the common sense not to rub her nose with her hand that was carrying our plates.
All you can eat pancakes! Enough said.
They need more staff at this location. They had people waiting and waiting to be seated. No one came to the front to greet the customers. Very frustrating!!
Me and my family walked in, got our seats and waited. A spanish family came after and sat next to us. After 2 Minutes of waitinga latino waiter walked past us & looked at us as he went to the family and took there order before ours. i then grabbed a manager and explained to her what happened & all she has done was get us drinks ( yes we paid for it ) Disappointed .
Place my take out order at 11:54 a.m. stack of 3 pancakes and 2 sausage links. Its now 12:27, I ask for my food its no where to be found. Its extremely busy today, yet not one sign of any manger visibly on the floor. The manager is supposed to be present for leadership, I should know because I am one.
The food is great and their pancakes are really fluffy and buttery. I usually try something new on the menu every time I go and I always end up satisfied with my order. Amazing, worth the hype.
I went to redeem my free birthday meal and I wasnt treated poorly even though they knew my bill would be low. Always clean and my server was excellent.
It was ok I asked for over easy eggs the whites of the eggs should not be lite brown cooked to long otherwise it was ok
Great food! Fresh and was very full! Had a very late breakfast at 3p! Very clean! Great server!!!
Great service, great food. Did not have to wait long (went around 9.30 in the morning on a Sunday). Definitely would go back again.
This IHOP is terrible. Firstly we were greeted by a host that had a huge booger in his nose. While walking us to our seat he proceeded to wipe his nose with his hands several times, and then had the nerve to hand me and my bf menus with the same hands. The customer service is very poor, the waiter(male with hair tied in a ponytail) that we had did not remember our orders, he did not remember when we asked for certain condiments. I had to remind him SEVERAL times about what weve asked for. The food was cold and disgusting. This by far is the worst IHOP that Ive ever been too.DONT WASTE YOUR TIME OR MONEY COMING HERE, KEEP DRIVING AND FIND ANOTHER IHOP!!
Its clean, wasnt crowded, only one server for 8 tables. Server was nice, she greeted us with a smile.
The food is ok, doesnt take long, service is ok. There are finger prints on all the glass
Today I had good experience at this ihop. Service was great and food was on point. Be sure to ask for Travis or Samantha and you will be taken care of. Im glad I gave this ihop another chance because I love shopping locally!
Its good when its not packed. Food is consistent with the other ihops I have visited. The service has been very good and staff were very friendly to the kids.
Good service, food could be better, coffee was just.average
Good service, food good but most of all our server help to make the experience great.
Walked in and was ignored.. No acknowledgement.. and there were 4 front house reps waiting! Wait Staff service was great though (Fanny was awesome!), drinks came out on time and so did the food!!
Everything I come here I get excellent service. Even though there is a long-wait the server always tries to make sure you are OK. The food always tastes great!
The service was awful. I waited 20 minutes to see if anyone acknowledge me. When no one did I called a waitress over. When my food finally came it looks very unappealing.
Love thier French toast.
Love the service on this place.I am not a big fan of going to this places for breakfast, however when I go every once in a blue moon I come out satisfied.
Get there early or youll be on a 20-25 minute wait. Food has always been good. The service is adequate. Cant ask for too much. Always a good way to start off your day.
A good IHOP restaurant. Busy on the weekends so service is a little slow. Be prepared to wait a little.
Placed an order for pickup and they messed up my order and wanted me to go back to pick up the order that was missed terrible customer service and the food sucked also
It was very empty. Very good place to go and eat with social distance. Only down fall was that it was only 1 waitress dealing with all the tables.
We will miss you ihop. Our waiter, Rayman was very attentive. Food was delish.
The worst IHOP I ever visited. I took over 20 min to get a cup of water-down coffee and another 33 min to get my breakfast. Then on top of that had to wait 10 min at the casher to pay my bill. Totally disorganized. Would never visit this location! Very disappointment at IHOP management!
Very good!!!Manager was helpful and waitress was accommodating!
We were seated fairly quick even thou there was a line. The food came out. Only issue was the waiter, he seemed over whelmed
Customer service is bipolar, depends on who you get when you go there. Ask for the waiter Nico to serve you hes great! Otherwise the food is great!
Ordered my eggs over easy the were running faster than me server was good food came out in timely order just not a big fan of this place but still come once a month.
Not a big fan of the food for the price but thats me. The service is very good.
Awesome! It is magnificent and so wonderful! It is my first time going there. I highly recommend it! Also, the service is great and the waiters/waitresses are very friendly. ☺😊
Sat down for 20 minutes with zero service. ZERO STARS!
My experience with my family has been horrible. We came here twice, service is slow, they order the food and forget to bring one of the platters. The food was cold, the management must change.
Total reviews rating 4
199 Reviews for IHOP 2023:
Review №1
2022-01-16UpdateThis location heating does not work. Servers often seem distracted by cell phones. We ordered unlimited pancakes and refillable drink but could never find our waiter so we only had one refill and one extra order of pancakes and left. The utensils were disturbing, blemishes all over like they weren’t washed at all, looks like they just threw it in a bucket of water, pulled it out and served it.
Review №2
2021-09-23Like this branch because they treat customers all the same with respect and professionalism place is clean Follow Covid19 regulations overall nice cozy place to start a great morning.
Review №3
2021-05-26Always loved ihop. But service at this location was not great. We were on a road trip and and decided to eat there for one of the days. We had a hotel booked 5 miles from this location. Server rolled her eyes at me when asked for extra plates. We had two small kids and they wanted smaller plates to share their pancakes.
Review №4
2022-02-19We were seated promptly and the waitress came over to see if we wanted coffee or tea to start our breakfast. She returned with the coffee and we placed our order. Our breakfast orders were brought out quickly. The scrambled eggs were delicious as well as the pancakes, sausage, bacon and Rye toast! Definitely, I would recommend this IHOP.
Review №5
2022-05-25Clean restaurant, in good repair, friendly service. Ordered a Belgian waffle & double-blueberry pancakes with 2 coffees. Food arrived at the table hot and was tasty, but the bill came to $34, which blows my mind! If you dont mind paying that amount, then add another star to this review!
Review №6
2022-04-04We had a very good experience. The waiter was friendly and attentive. I had the swedish crepes which were delicious and my husband liked their Gluten free pancakes even though they charge $5 more them.
Review №7
2022-03-13Our server was really attentive and nice. The food arrived quickly, it was still hot and tasted good. We got seated quickly, but visited during the week so there wasnt a wait.
Review №8
2022-07-09This Ihop consistently messes up orders when done for pickup or delivery. I went into the store to place an order; I ordered the bacon temptation omelette, to be substituted with turkey bacon. I get my food, get home and there is no bacon at all in the omelette.What sense does this make??Things like this have been happening for a long time. I don’t understand the problem here. Are they just hiring anyone off the street who couldn’t care less about the service they deliver?
Review №9
2022-05-01Where do I begin...As I stood there waiting for about 10 minutes, a party of 5 entered for done in. The young guy IMMEDIATELY begins to converse with the family of five. I said excuse me I was standing here before they arrived. The family of five stood the same. The young guy waves his hand nonchalantly and replied I will take care of you when Im done seating them! The family of five looked a little nervous, but followed the guy to their seat. When I asked if there was a MOD, he said no!. Had I not waited too eat brea3, I would left.. VERY UNPROFESSIONAL!!!
Review №10
2022-05-19Beautiful and classic restaurant with amazing dishes, amazing service and food is served quickly. Their desserts are simply amazing. Every time we get a chance, well go there.