J & Santana Auto Repair in Bronx

Review №1

2022-05-10

I want to say this ENTIRE STAFF WAS THE ULTIMATE BEST!! Alicia greeted and took me in b4 the doors opened because my car was making HELLA NOISE (my son said it sounded like the devil was tryingto surface the world again)! Vivian broke it down with costing, and parts. Alex was a joy with dealing in payments and updates and Issac (Vivians son) was great too. Everyone was polite informative! 1st off i was HIGHLY lmpressed how well Vivian knew her stuff! And was loving the fact a woman is tge lead tech.Now to the BUZZARD that stole mt catalytic converter may you, your partner and chop shop ROT IN HELL!!

Review №2

2021-10-02

I have to start off by saying WOW, ive had alot of bad experiences with auto shops but this place is legit!! I came in for a strange sound i was hearing and Vivan really took care of me throughout this whole process, she called me up after leaving the car there and showed me exactly what was wrong with it she even showed me where my car was leaking oil from! everyone was super nice and polite and she even showed my my parts at the end too i think i finally found my car doctor. I WILL be coming back to get all my car problems resolved here.

Review №3

2021-01-11

I can’t say enough about this auto repair shop. They care very much about the cars but even more about the customers. I have been fishing all over from shop to shop to care for my car. I can say I finally found a home. I trust them and they have done a great job with my car. For the first time in years I was able to drive in and get my inspection done in minutes , because they cared so well for my car over the past year. They do what they say and they don’t sneak any extra money or make up lies about what is needed to get your car moving safely again. They explain everything and show pictures of whatever needs to be done. VIVIAN is the best. It feels good to explain to a woman what’s wrong and she gets it. They also RARELY keep your car overnight if you get there early! They have given me such confidence on the road. My car has the best “doctor” 🥰

Review №4

2021-04-29

I took my car for an Inspection, it failed because of the brakes.They quoted a price. Which I felt was expensive, but after shopping around, I realized the price was really good.After replacing my brakes, I passed my inspection. I was very pleased & will return.Ask for Vivian, the cute lead manager !!!

Review №5

2021-11-12

New manager is rude and disrespectful. Santana have just lost a 10 year lasting customer.We set an appointment for inspection a week ago, our driver came in on time with our vehicle. Manager didnt accept us despite asking us to come in for the inspection. Additionally, he disrespected our driver - A shameful behavior.

Review №6

2022-06-07

Best mechanic ever. Hands down 5 stars

Review №7

2019-11-15

My family has been going here for years. They’re all about their customers and give the best customer service. I don’t know much about cars but Santana keeps you informed with everything you need to know and is reasonably priced. I recommend this to anyone especially women, they won’t take advantage of you which is refreshing.

Review №8

2021-08-17

This place used to be very good, I used to take all my work vehicles to this place when the previous administration was in charge before covid, now they have a woman in charge there who’s very mean and disrespectful and doesn’t seem to know that much about cars.I took my car there today and she said, we are not taking any cars today anymore, I asked her tell me a day I can bring the car in, she said go somewhere else in a very bad way

Review №9

2021-11-25

A family auto repair shop that will take care of you and your car. Great work, no BS or ripping off a customer with over pricing

Review №10

2022-02-16

Nice big organized place. The owner, shes friendly, professional and fair.