Wheelchair-accessible car park
Yes
Jaguar Freeport Service Center in Freeport
Categories
Location on the map
Freeport, Nassau County, New York, US
Accessibility
Wheelchair-accessible entrance
Yes
Wheelchair-accessible toilet
Yes
Offerings
Oil change
Yes
Amenities
Mechanic
Yes
Toilets
Yes
Planning
Appointments recommended
Yes
Phone: +1 516-771-6600
Site: https://www.jaguarfreeport.com/s...
Site: https://www.jaguarfreeport.com/s...
Opening hours
- Monday:7:30AM–6PM
- Tuesday:7:30AM–6PM
- Wednesday:7:30AM–6PM
- Thursday:7:30AM–6PM
- Friday:7:30AM–6PM
- Saturday:Closed
- Sunday:Closed
Comments (26)
Craig and Ariana were amazing , thank you both for your professionalism I will be coming back !!
Great service at reception sales an parts good talks they work for an with you an it shows in the work that they truly care about customer service an big thanks an S/O to Stephanie
Craig and company are a rock solid team. Love the 2020 F pace
Excellent all around service. Craig was incredible.
Outstanding service from Yamerin and Craig help me in everyway....
Ariana and Craig were super ! Thank you so much
Craig in Service is very professional and communicative.
Excellent see Craig for best service
They provide good service, Craig and Yamerin
The personnsl is great especillay Craig Landau
Quick prompt service and very professional.
Excellent service and great people
The best.
Love it here
OUTSTANDING PEOPLE...
I had my 2011 XF serviced on May 2, paid over $1800 for general service and given green light that all is well with my car that has only 55,700 miles and I’m the only owner! On August 9 I had it TOWED at my expense to this service center because while on vacation, my car sitting spring a hugh leak! Was told by Craig it was my coolant system. They changed many parts associated with coolant system and gave me a new NYS Inspection sticker. I requested the parts to ensure work was actually done at a cost of another $1800.00. Told Craig I didn’t want to see him until 2023, but guess what? On August 14th my car sprung another leak and I have Coolant Low sensor activated!!! I am FURIOUS! Can’t wait to call Craig in the morning to see how this will be settled. Stay tuned for part 2!Part 2So car needed additional hoses as per this service center. They were able to provide a loaner car for this inconvenience; although previously I was told there were no loaners for the next 2 weeks! They also reimburse me for the tow and gave me a free oil service upon my next service appointment. They also told me 3 technicians reviewed my car and gave me a 99.9% assurance it was fixed! As of 8/23 I don’t have any issues so far. But, I must say my confidence in the quality of work has been severely diminished.
Total reviews rating 4.9
26 Reviews for Jaguar Freeport Service Center 2023:
Review №1
2022-01-23Sam Haidary was outstanding. High quality, patient, extremely knowledgeable about Land Rovers and outstanding customer service. He delivers the expected service one should expect when purchasing a vehicle at this price unlike the over the phone representatives and extremely rude and uptight folks at the Great Neck Land Rover dealership. He will go above and beyond to help you out even in a pinch and keeps it real and transparent when it comes to Land Rover and pricing.
Review №2
2021-10-02Very freiendly staff and very knowledgable about Jaguar cars. I brough my XF there as I heard a water sound and I couldnt figure where it was comming from and they found it very quickly. I thought I was going to need to leave it, but they had me out of there in under 90 minutes. Thanks to everyone that helped me.
Review №3
2020-10-16Service update was performed with precision. Technician allowed me to come early. Craig was very receptive and communicated extremely well before and during service. Vehicle was ready in less than an hour (prior to estimated time provided) and was fully cleaned. Very speedy service and I was highly pleased.
Review №4
2020-09-16Craig has been my (Trusted Service Advisor) here at Heritage Jaguar of Freeport for many years. His expertise as well as reliability and courteous service is what I receive with every visit. He takes time to explain in detail all services performed and even alerts me when my vehicle is close to service due dates. These are just a fraction of Craig’s ability to provide consistency in service, which deserves to be commended.
Review №5
2020-09-11This is year 2 for me with jaguar Freeport and I have really enjoyed working with them. Alex Quinterous sold me the car and he was amazing to work with. Craig Landau is my service agent and is also just an amazing guy and super easy to work with. I highly recommend them for purchase and service.
Review №6
2021-06-14Extremely unprofessional , disgusting service , I scheduled an service appointment a week ago wen early morning drove form Brooklyn all the way to Long Island Freeport jaguar. Was welcomed with incompetent employees who have no idea what they doing . Had no Lonar cars available, no heads up before an appointment. Extremely disappointed, because this didn’t happen for the first time . I regret to the day I got this f pace from this dealer ship 🥵🤬😡
Review №7
2020-09-22I’ve been to this service center twice and I am extremely pleased with the care that I receive here. I have had the pleasure of working with Service Advisor Craig Landau who is awesome!I have noticed too that all of the employees in the service area are genuinely happy which tells me that my hats off to your management team!
Review №8
2020-09-30Great and outstanding service from the whole staff in particular Craig and Yamerin. Very helpful and knowledgeable on product and answering any questions. Will definitely come back and recommend to jaguar land rover customers.
Review №9
2020-09-02Service advisor Craig went above and beyond to accommodate in an emergency. Top notch Excellent service. would recommend without reservation.
Review №10
2020-10-29Craig landau gave me a great service I will definitely recommend my friends and family. Yamerin Was fantastic. I was pleased with this visit thanks