Delivery
Yes
Jaguar Glen Cove in Glen Cove
Categories
Location on the map
Glen Cove, Nassau County, New York, US
Service options
In-store shopping
Yes
Accessibility
Wheelchair-accessible entrance
Yes
Offerings
Car wash
Yes
Oil change
Yes
Repair services
Yes
Phone: +1 516-714-5788
Site: https://www.jaguarglencove.com/
Site: https://www.jaguarglencove.com/
Opening hours
- Monday:8AM–6PM
- Tuesday:8AM–6PM
- Wednesday:8AM–6PM
- Thursday:8AM–6PM
- Friday:8AM–6PM
- Saturday:8AM–6PM
- Sunday:Closed
Comments (58)
Excellent service department! Got a check engine light (these things happen!) and went online to make a service appointment. I got an appointment in 2 hours! Was quickly checked in by Cynthia my service advisor and by Melanie the service assistant manager. Great service as they quickly checked out the vehicle and determined a bad O2 sensor was the culprit. They changed it and updated a bunch of software items and I was back on the road the next morning! Pleasant people and smiling faces! Thats what customer service is all about! Keep up the great work! Thank you!
Working with Mathew was a pleasure from start to finish. He was professional, courteous and extremely helpful in helping us obtain our first Jaguar vehicle.Product specialist, Jiovani Rivera guided me through the “tech items” effortlessly in the pre- delivery process.
The sales guys (Bill James in particular) is amazing! He goes above and beyond to get you what you want down to last detail. The service center on the other hand is horrible. If you go there ask for Cynthia she is only one who will explain stuff to you. Forget about the loaner situation and the valet guys are the worst especially George. Make sure you dont go on a day thats raining. They will leave you standing in the rain for at least 5 minutes even after they say the loaner or your car is ready. I had Stacy (valet manager) size me up, laugh and said nothing is available take what we have or thats it. I went there with a range but left with something half its size. They dont like brown people!! My husband was checking out a sport car and a older white man forced himself between my husband and the car then leaned on it so he couldnt look at inside. Now I see why most brown people drive other brands. I am sorry I purchase the vehicle I should have leased. I gave 2 stars only because Bill and Cynthia are nice and helpful. 2 stars for the only people in the place who actually cares! Here is an update! My husband took our car for service and Devin the service manager demanded we take the post down when my husband refused Devin gave him back our car and said we should go elsewhere! Well sir I definitely will! I reached out to Dawn waiting on a call back.
Glen Cove JLR has once again made purchasing a vehicle a great experience with the most friendly and professional sales team. They make you feel comfortable and informed when you are at the dealership. Special thanks to Matt Thomas for making things so smooth and stress free for us. Thanks again!!!!
I leased an f-pace from them and have issues with it stalling out. Ive brought the car back a fourth time to fix the issue but have no confidence in the shop, the car, or jaguar as a company anymore.Worst leasing experience Ive had.
Wonderful, easy and no pressure, I usually dread when my car lease is up. Matt was my sales person and he was a pleasure to deal with. Seamless and smooth transaction, would highly highly recommend.
A very special thank you to our salesman Jonathan Markovican. We are so happy to have had the chance to work with you. Thank you again for making our experience perfect. He really went the extra mile and we felt it. If in need of a vehicle stop in to Glen Cove and if you want the works- ask for this guy...... incredible. Glen Cove nailed it.
Excellent service in every way.!!!I want to thank Kristina Fenech for her amazing service. Kristina went above and beyond to make my deal as smooth as possible. I am so happy with my new car. Awesome dealership !! Great experience!!! Would highly recommend them to all!
Problems that could not be discovered in the freeport were discovered and resolved as soon as they arrived at Glen Cove. Steve described my request very professionally, and tech solved my problem very professionally. Very nice place, goodbye Freeport. Although the google reviews are very good, they are not professional. I recommend glen cove.
From NJ, purchased an XJL at Glen Cove Jaguar. Recently went back for service/warranty items. All I can say is that the courtesy & Service provided was above and beyond. A special Thanks goes to Gerry Agosti who exceeded my expectations of Great Customer Service. Never took the time out to write a review for things in the past. But this had to be acknowledged.
Horrible, risk my life here. I leased a jaguar f-pace 2017, brake and rotor for both front and rear are totally damaged when its 25,000 miles and 2.5 years duration. There is no warning sign from the vehicle!!! Seriously!!! And I just did annual service two months ago, they didnt say anything about the brake and rotor. Now they charged me huge to fix the problem. Both my life and finance is on the line.
The most seamless car experience. From the owner to Brian and charles M in sales and team went above and beyond. Would definitely recommend when buying a new or used vehicle.
Devin, the Service Manager was amazing!! He took care of my car like it was his own. He fixed every issue, his staff was great and followed up personally. Take your cars in for service here!
Your test drivers and employees believe it is ok to floor it on Sea Cliff Ave. This is a very narrow road and the speed limit is 30mph. Not a test track!!!!!!! Im exhausted of seeing this every other day. Very dangerous and reckless. If this matter continues i will begin to document speeds and pictures of all vehicles that do this and i will pass it on to the police or courts.This also applies to Volvo Cars Glen Cove
This is the second car I leased from Range Rover / Jaguar utilizing Anthony Vitale. Anthony is trustworthy, honest and kept in touch with me throughout the process. I will definitely be utilizing his services in the future.
Kristina was of great help in assisting me with my new Jaguar purchase, she made sure we communicated and she responded in a timely manner- Making my purchase as smooth as possible! Thank you again for all your help, I truly appreciate you!
I was provided with friendly, courteous and professional service at Jaguar Glen Cove. I got the vehicle I wanted (Jaguar fpace 30t) at a fair price and I highly recommend this dealership to anyone considering the purchase or lease of a Jaguar or Land Rover vehicle.
This review is for their service center. I tried to make an appointment for service for several weeks. Every time I would call, they’d say their systems were not working and they couldn’t make an appointment. Then they’d add that they were full for the next few weeks anyway. Very odd suspicious behavior. Wasted my time and kept telling me call back next week, with the same response. Poor service center.
Sales process was quick, easy and very friendly. Couldn’t have asked for a better experience. Would definitely come back for my next car.
Fantastic experience purchasing my new Jaguar F Pace. Bill James is a great salesperson and made the experience pleasurable.
Friendly staff and willing to negotiate. But the huge flies in there....🤣
Bill was really great and the buy out process was really quick and simple. Also thanks to Brian, the finance manager to makes it really simple.
Service is a rip off-Charged $500 for oil change and they dont do what they state on the invoice - Take my advice - Get the same or even better service at a local repair shop for the fraction of the price
Great experience. Love my jaguar car drive very well .
Anthony was patient and accommodating couldn’t have asked for a better salesman! He’s great !! the company is lucky to have him.
Delivery to my home of the new automobile, during current circumstances, was above and beyond. The attention to this transaction was excellent.
Danny was informative and knowledgeable. I had a very good experience leasing my first jaguar.
Terrific buying experience. Excellent service. Fast and easy delivery
Honestly, I was a bit skeptical at the beginning... However, actual service exceeded my expectation. Now I have delightful introduction to Jaguars family
They are courteous and the utmost professionals. I had a great (out-of-state) buying experience with them!
Great experience! During such a difficult time, Jaguar Glen Cove made everything seamless and easy!
Absolutely wonderful service department.Very friendly and attentive to the customers needs.Class & elegance .
Great and honest dealership Working with Jason was a breeze. Highly recommended
Very easy to deal with and very responsive given the circumstances. Great work by Charles Marconi.
Jason Kule made my leasing process so simple that I would never go anywhere else. Thanks Jason!
They do great job and you will love their attention to details
Showroom lacking aesthetic value. Not on par with high end vehicles sold.
Great service advisers they go out of the way to help you .
A+ service car was delivered directly to my home
Honest sales person. Will recommend to all my friends
Eye opening on prices. Services were very good
Do NOT trust your car here. Very bad.
Worst experience ever. Dont do service there
Great place with great people
Great Customer Service.
Best team around!
Place is awesome!!
Excellent service
Total reviews rating 4.5
58 Reviews for Jaguar Glen Cove 2023:
Review №1
2022-05-02First time here for my mothers F-Pace V6, Stan the Service Tech was really friendly and helpful. I actually came a day early for my appointment by mistake, but he fit me in, and recommended the right service which saved me some money. No wait, got a loaner quickly, and was in and out in ten minutes, which was awesome. My family has owned four Jags/Land Rovers, and used three dealers over the years, so far this one compares very favorably.
Review №2
2022-03-30I had a very pleasant buying experience at Jaguar of Glen Cove. I was thrilled to find a Jaguar XJ in stock. Sara was fantastic. We did all of the paperwork over the phone and I picked up my beautiful new car the very next day. Matthew in finance had all of my documents ready to sign and was a pleasure to work with. I am very pleased with the entire transaction.
Review №3
2022-01-13I have been a customer with Land Rover of Glen Cove NY since the year 2000. The exemplary service received has been outstanding.Thanks to -Stan Bujnowski in the Service Dept. Charles Marconi in Sales and Brian Mcdevitt from Financials.They have made me want to continue being with the company who care about their customers.Thank you once again for all you do.Jennifer Nussbaum.
Review №4
2022-04-22Charles and the entire JLR Glen cove family did an amazing job and could not ask for anything more.Beyond happy with the delivery of my new F type and will be part of the family from now!
Review №5
2022-01-07Very professional and super easy to deal with,I will probably purchase a few more cars from them before the end of this year.....Joseph H was the best sales person I have ever had the pleasure to deal with,I called on a vehicle that was sold and i just gave up my search with them,Joe insisted on selling me a car and ended up selling me another car he had similar to the one I was looking for and in a matter of 10 minutes I purchased carThanks Again Joe and the Glen Cove Team
Review №6
2021-03-26My experience couldnt have been any better. Kristina was extremely helpful and answered all of my questions. And the guy who showed me everything in the car was amazing as well. Very knowledgeable. In the future I wouldnt hesitate to buy another car from them. Highly recommend
Review №7
2020-09-30I purchased a Jaguar E Pace with the Glen Cove dealership and I have to say I was incredibly pleased! The process was smooth and seamless; I never felt pressured. The rates and financing process was easy. Then various people at the dealership took care of EVERYTHING from handling my old plates, to showing me all the features of the car, to ensuring my every need was met. I felt very comfortable as a relatively new car owner and everything was explained to me in plain English while ensuring I paid a fair price. Excellent customer service!
Review №8
2020-12-05Place where they know how to take reservations but do not hold them.Was on a call with their customer service department today listening to an answering machine: Excellent customer service, we value your time, etc.Jaguar tires cant handle roads of NY, it is a known issue. Customers handling this differently, we have tire insurance and used in a past with the same dealership. So, when we called them yesterday and told them we had blown tire that we replaced with temp. spare tire and another one with a bubble - they knew how to schedule an appointment and how to make us drive on that car in the rainy conditions to their dealership, what they do not know is how to ask few questions prior to sending us to their dealership. Such as: - Do you have a tier insurance, and if yes, with what insurance company, because we stopped taking some this year?. if phone people does not know that, why not to follow up with a call from Customer Service prior to their customer driving there and hear from them their refusal to take on our tier insurance.Six employees standing in a garage doing nothing, waiting for a customer to arrive, so customer service guy send him back home not handled next minute?Get FREE Office 365 A1 license and an intern from high school to help you with some MS FORMS pre-screening questionnaires for each case prior to setting an appointment or via follow up call prior to make a customer drive to your dealership. That is how you provide Excellent customer service and value your customers time.Remember you are not a body shop, you are JAGUAR!!! dealership. Cant stand the heat get out of the kitchen. - hope you will review this internally and adjust your appointment process from 1980s to 2020s
Review №9
2019-12-17I had a great experience with Land Rover Jaguar Glen Cove. Bill is a great sales person and was patient in finding the right car for me at a good price. Although the process takes a lot of time because of all the paperwork, they were accommodating. I hope to buy my next jag there in three years.
Review №10
2020-01-20The experience was perfect. Glen Cove jaguar is a full service operation. My salesperson, Matt, was extremely honest, kind, knowledgeable, and an absolute pleasure to deal with. I have leased many cars, this dealership is top notch.I highly recommend this dealership to anyone. I drive away smiling.L