Jazz on Columbus Circle Hostel in New York

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Total reviews rating

199 Reviews for Jazz on Columbus Circle Hostel 2023:

Review №1

2022-06-19

DO NOT book this place!! They will take your money without any consideration of your circumstances. I booked this hostel and a couple of hours later I had to cancel my reservation due to an emergency that I did not foresee at the time of my booking!! They decided that they will keep my money $654 to be exact and provide a refund of some kind of fee that was $21. I contacted the manager to help me out, they literally do not care. It’s such a poor customer service, so inconsiderate especially during these times. This is not a small amount that they are stealing from individuals who find themselves in a a unfortunate situation where they have no choice but to cancel the reservation. They are able to make exceptions but they refuse to! My reservation was not canceled the last minute, it was literally canceled hrs after booking. I will continue to share my experience regarding this hotel. They ignore the communication and refuse to provide name or contact of someone who is in charge of the hotel to look into my issue.

Review №2

2022-04-12

The position is great but the rooms are really dirty (we stayed for 3 days and they never came to clean + bedsheets were awful). You have only a bathroom per room and in the morning its a mess since the rooms are for 6/8 people. Definitely it costs too much for what it offers

Review №3

2022-07-04

Location is good - really close to all the hustle bustle at the heart of the Manhattan city. Towels and toilet paper are provided on request at the reception. Shared rooms are a bit congested. Otherwise people were nice.

Review №4

2022-06-11

The location and price isnt enough to justify staying here. The pics of common areas on hotels.com and Hostelworld were false advetsing. The water filter desperately needs to be changed (see pic). It barely lets out water and is on red.The place is filthy. I made the mistake of walking in my room in white socks, and they were black after half an hour. I think they just clean the bathrooms and call it a day.I didnt get a towel or blanket upon check in and they were being washed so I was told to wait an hour and kept going back to the front desk every hour, but no one was there. After 4 hours I decided to stay at the front desk until someone came bc there was a line of 5 people needing to check in. I wasted half a day in NYC waiting for a towel.The WORST thing about this place by far is the mattresses. Ive never had more painful sleep in my life. After a red eye and full day of walking, their beds were like torture. I so would have rather taken a 5 minute train ride to the HI hostel, which is the same price.

Review №5

2022-07-10

Theyre thieves. When I arrived at the hostel, my booking was missing. And I booked at prices that include TAXES, so thats why my booking was non-refundablething (because of the TAXES). But Staff charged me WITH TAXES and paid a total of approximately $ 70 more. I was very angry, unpleasant, and I dont know How long should I wait. Its been already two weeks ago and I claimed the third time but they never answered. I hope Ill get a refund quickly. Please dont come here. You cant use a hair dryer here, and you have to buy a towel. But if you tell the cleaner, they give it to you for free (so weird). It was so uncomfortable. I made a reservation using hostel dot com, but I cant get a refund even though it wasnt my fault. They even stole more money. Im going to file a lawsuit.

Review №6

2022-05-19

I arrived at midnight and was greeted by uninterested and unwelcoming staff. The bathroom had no soap or hand tissue. The receptionist said they didnt have any and would get them in the morning. The toilet paper was also almost finished and overall bathrooms were really dirty. The top bunks have no power outlets and you have to use the bottom bunks outlet which can get difficult if someone is already asleep. The only thing going for this place is the location but I would not recommend anyone stay here.

Review №7

2022-05-29

DON’T STAY HERE.I’m trying to save as many guests as possible.Never experienced such unfriendly service.The story:Since I knew I would arrive very late (after midnight) I asked beforehand if the reception would be open. They assured me that they have a 24/7 reception and I should not worry. So, I arrived late and there was no one - FOR HOURS. I get, that you might go to toilet or whatever (her excuse was laundry - in the middle of the night, sure). There isn’t even a chair or something to relax or to wait. I also tried to call them with their phone (mine just got stolen) and the phone was dead… decoration really. Then she came AND YELLED AT ME. Ufff.. wow.She then checked me in. The bed was already occupied by another person, I just took another one. I also asked her to wake me up (again no phone), she said yes, she never did.Also: washingroom smelled of urine, no comfy common area, kitchen was kinda demolished (maybe renovation, idk).All in all a desaster. DON’T STAY THERE. It might be “cheap”, it might be at a great location, but it’s not worth it.

Review №8

2022-05-31

Location was great. Common areas were very quiet. Could do more for quests to meet up. Had some unpleasant hostel mates.

Review №9

2022-06-22

Location is in a fantastic place! Its a great atmosphere to meet new people from all around. Its a chill spot.

Review №10

2022-03-29

Normal hostel, the bed and the shower was bad. The rest, average. Only recommend if you are going to stay a few days, no more than 3 or 4.