Kerbside pickup
Yes
JCPenney in Buffalo
Categories
Location on the map
Buffalo, Erie County, New York, US
Service options
Delivery
Yes
In-store pick-up
Yes
In-store shopping
Yes
Health and safety
Mask required
Yes
Staff required to disinfect surfaces between visits
Yes
Safety dividers at checkout
Yes
Accessibility
Wheelchair-accessible car park
Yes
Wheelchair-accessible entrance
Yes
Wheelchair-accessible lift
Yes
Amenities
Public toilet
Yes
Planning
Quick visit
Yes
Payments
Cheques
Yes
Debit cards
Yes
NFC mobile payments
Yes
Credit cards
Yes
Phone: +1 716-837-2100
Site: https://www.jcpenney.com/locatio...
Site: https://www.jcpenney.com/locatio...
Opening hours
- Monday:11AM–8PM
- Tuesday:11AM–8PM
- Wednesday:11AM–8PM
- Thursday:11AM–8PM
- Friday:11AM–8PM
- Saturday:11AM–8PM
- Sunday:11AM–6PM
JCPenney in other cities:
Comments (199)
Noticed prices and sales were higher then the Galleria. Still got some good bargains
Great customer service 👍🏽👍🏽 went to just window shop and will return.... Lines were long but went fast .... Always have shopped at JC Penney since a kid now my kids shop there ❤️
Remember when you could actually try things on? Was there to look for back to school clothes. It was nice to see things in person and try them on. Clerks were helpful but the store layout was confusing. Overall a very retro feeling experience.
Store has some surprisingly good deals. There is a ton of selection, and the staff were very helpful. Absolutely great spot to buy clothing for teenagers who will likely grow out of clothing quickly.
I bought this belt 2 weeks ago. As you can see the black side of the reversible belt is fading. I wanted to exchange the belt but was told the belt was too warn to be 2 weeks old. No one would look at my receipt because they determined I was returning an old belt
Junk clothing same stuff every year crowded but good sales
I needed a suit in a hurry. They had just what I needed + found a great shirt with an expandable neck which is always a problem for me. Our sales person was awesome too, so helpful!
Always buy my Levis here.. Shelves were a mess, no organization.. Usually theyre well organized..
Horrible size chart IS WAY OFF . Went to Platos closet and got a pair of pants $8.00. The size was the same size and THE JCPennys didnt button. I called ahead and manager said they would return shipping....not a chance I get there this managers like no way. So Ill Never SHOP AT JCPENNYS EVER AGAIN!
Awesome place to get the clothes I needed..plus with the discounts I recommend to anyone.
Nice place. Good people. I wish they had a better collection of big and tall.
Wow!!! Outstanding selection. Especially mens jackets. Shoes and sneakers too. Insane discounts! I saved 90.00 on a jacket! Nice layout. Clean. Great location. My only knock would be lack of electronics; TVs, phones etc. I think it would help them more. Love Pennys. No issues with parking. Friendly service.
Its jc Pennys you need clothes they have buy clothes
They dont currently have the staffing levels to clean up after customers to fold or stock shelves, but its not their fault because they appear really short staffed.
Found just what I was looking for prices are great friendly sales assoicates
Love JCPENNEY!! Good deals. Went shopping for hubby. Got suit coat, dress shoes and sneakers and after rewards, discounts and coupons, only came to 160.00. Not bad!! Sales associate was also very helpful and friendly.
It was very pleasant. I love shopping at JC Penny for many reasons . first... customer service, second easy to find what ever your heart desires, 3rd. prices, 4th the clearness of the store...everything is very organized.Plus you do see the manger on the floor greeting everyone....that you dont see in most retail stores. I been a customer at JC Penny for 15 years now.
Cashier was great and savings were great as well.
Store is running on a skeleton crew. Literally two people cashing out in entire store. Inventory seems to be kept at a minimum level. Store seems dingy and like a dungeon all of a sudden and almost looks like an empty dank warehouse. If this store lasts even another year I would be surprised.
Fantastic love shopping there. Was able to get everything I needed in one trip. Great store
I found them!
Great selection of items but their prices are rather steep. Their deals aren’t really deals. Long cashier lines and slow service.
Its not a store we shop at regularly and is not really a place we often find what we need. But thats just matter of taste. Last time we went, we were greeted warmly by three different workers and all seemed genuinely interested in making the experience easy and pleasant. We ended up getting something with our gift cards and are very pleased with the purchase. Even though we dont include this as a place we visit regularly, we would still recommend it to someone based on our experience.
JCPenny is my go to for my husky boys! Hard to find sizes are always available there.
A lot better than a ripoff like Macys. Good quality, better prices.i like their polo shirts and Stafford brand underwear. Holds up better than Hanes.I only wish theyd mark their pickup area. It only says pickups and returns.
I went to the store to get a simple white button down shirt and found what I was looking for. It was also 40% off so I felt the price was good. I give 4 stars because full price of $44 was a bit much and the store is very cluttered.
Went in back door to return an online purchase that arrived damaged. Was quick, hassle free and employee couldnt believe the package arrived the way it did. Wmvery helpful and accommodating. Good experience.
Favorite store to shop from. Mainly ordering on line and shipping to store. Nash handles pickup orders quickly. Lets you know all about current discounts and available coupons. No hassle returns, which I dont often need anyway.
JCPenney still a great place to get jeans! All kinds of jeans! Im not a jean fan but they had a bunch of them from so many companies! Clearance sale right now! Find some good stuff for very little money! Wasnt crowded at all. 👍🏻😀 Some of the help is useless! Thats to be expected from young kids today. Always on their smart phones! Look up once in a while. Youre missing out on life!
Went to the JCPenney Salon at the Boulevard Mall as a last minute, technically walk-in appointment. Stylist Bianca took me back to the sinks and immediately start doing my hair. It was a great experience, Bianca did an awesome job and Ive got an appointment booked for next week with her! Professionalism, Amazing Customer Service, and a High-Quality Hairstyle. If you ever decide to go to the JCPenney Salon, make sure you go to the one in the Boulevard Mall and not the Walden Galleria.
Great back to school shopping experience but clothing items like lingerie were way to pricey for my pocket.
Always has been a great store but there is a lack of staff, banks are open longer and earlier. Good sales. Hope they can hang on.
Went in for a quick shop and found 29.99 sneakers! Got a few pair.
The store has a dedicated order pick up/return counter, yet they only have 2 registers and the clerk has to go to a different area of the store to retrieve the merchandise. I think if they are going to offer in store pickup and return, the process needs to be more efficient.
I tried to call to see if an item was available in the store. Does anybody even work there? I tried all departments several times. After 20 minutes, I finally reached someone in jewelry. I asked her if snow pants were in stock. She actually went to look. She said it happens all the time. The store is lucky to have employees in the jewelry department willing to help in other areas. Too bad customer service is terrible throughout the rest of the store.
This JCPenney has a good selection of clothes. The store was clean and the clerks were friendly. I was at another local JCP recently that I will not go back to. But I will definitely come back to this location again.
Clean, well kept, and organized.The Window Treatment Department has friendly and knowledgable staff. Best stop for blinds, shades, and curtains!
A good mix of clothing for the whole family. has an expanded household appliance department on second floor.They have an elevator by mens/Sephora side door as well as an escalator. Need to join rewards club and use coupon offers for good prices.
Had return at jewelry counter for sizing, they were unsure if the ring could be sized or not. Still sent out to see, if not they will return but have to wait 2-3 weeks for that decision. Then wanted to exchange and purchase but lines were to long so I left.
I went to buy a bra. It took me forever to find my size because the sizes and styles were all mixed up. I thought I was in Walmart. I had expected the clothing to be a bit more organized.
In love with jcpsIf it wasnt for the coupons I would never go shoppingCustomer service is always nice and helpful and willing to get you the best deal possiblePurchased home goods, appareal, jewelry, makeup, shoes. They have something for everyone, especially for the price.
I bought a mattress here it was a really good deal but it took way longer then expected to get the delivery, mostly due to either my email being entered incorrectly or my phone number, resulting in the delivery company being unable to set up a date, eventually it was resolved and delivery company did a good job. Honestly mattress shopping sucks and the mattress industry is big scam. but Jcpenneys had a legitimately good deal on a hybrid memory foam coil mattress and I am glad I bought in a physical store rather then online which may be a complete crapshoot. So despite the mix up with the mattress the experience was overall fine.
They have made SEVERAL mistakes on our order that we placed in APRIL. They cancelled an order for our mattress without telling us Then, they sent us the wrong couch. So we ordered a replacement couch. After 10 weeks, they finally called and said the couch was ready for delivery. First, they tried to delivery it to the wrong address even though the original couch was delivered to correct address. Then today they tried to deliver it. Again, it was the wrong couch!!! The costumer service process is terrible. Every time you call, you have to speak to a new rep and explain the situation over and over again. They have no way to track the order with the furniture company and werent even able to tell me what was ordered. They couldnt figure out which color the couch was or whether it was a sleeper sofa. I am so disappointed in them. I wont be shopping at JCPenney again for anything.
They can be and do way better, getting assistance is hard and employees dont really know to much looking at you as if you worked there and knew the answers. if you miss place a receipt and try to return for a different size or get a refund they will only refund you back a fourth of what you paid if your lucky.
Im pennys card ownerI love shopping here, always great sales. Good productsToday I brought wooden blinds 4 my bedroom & beautiful pearls 4 me( mothers day gift).
My brother needed a new blazer, suit jacket, and there was a wonderful staff member in the jacket section. He measured my brother and personally helped us find a blazer that fit him well. It originally was a s $200 jacket and we paid $80 for it. Love JCPenney.
Poor customer service, no associates at the registers, finally found someone to cash out after 20 minutes of searching( no customer should have to do that). When we did find someone got a major attitude because we interrupted their conversation! So no STARS for you even though I had to put one.
Waited 25 min for a manager at the checkout for an instock item to find out that they didnt have it in store or online. The manager said that even though it says instock online it doesnt update until 2-3 days. Well thank you so much. Drove an hour to stand at the register and leave empty handed. Penneys fails me again. Get your online stuff together!!!
Poor service and unhelpful staff. I went there to have a battery put in my watch and the employee refused to do it while two other employees stood and watched. Perfect example of why this company is failing.
Ive always loved JCP. I couldnt find the pants I was looking for but thats ok, I still walked out with some great bargains!
Terrible! Ordered item on December 5th with 4-7day shipping. December 24th STILL no item. Called what they laughingly call customer service and after 20minutes on hold, informed I could not cancel. Had to cancel at the store. GOOD LUCK FINDING AN ASSOCIATE TO HELP. Theyre non-existent. Will never shop there online again.
Over booked. Had us waiting over a hour for a 15 minute session. Then we had to wait to view and select our pictures. I had my 4 month old with me and they didnt have a proper lactation room. I had to nurse him in a cluttered storage room. And the man running the place NATE was so rude and impatient and just a mess. However my pictures turned out good. And the photographer was really sweet.
I know its Covid-19 but jcp does not have to be so dirty and dusty I have mild allergies and i sneezed the majority of the time we were there on top of that they had a wonderful sale I had gotten a pair of shoes for 10.00 original price was 90.00 they were for my daughters wedding I put them on walked in the wedding not 10 minutes later I was tilting over because my shoe broke smh
The pandemic has certainly affected this store. The home store had very little merchandise and much of the store had huge sale areas with clothing that was not current. Very sad to see!
I am not happy I have to go back to JCP because the young man who waited on me today did not take the sensors off of the $500 worth of pajamas & clothing I purchased. It is challenging to get out with our autistic Daughter & 5 kids.
Ordered online did same day pick up. Very quick turnaround.
No staff. No one to ask where the womens department is. Couldnt find anyone to ask where the washroom was. Staff seems uninterested when you could find. them. Check out took soo long (store not busy at all) after 10 minutes, I put down merchandise (that I really liked) and left. Too bad.I guess their business will be going down. People like reasonable service.
JCPenny is having wonderful discounts on a large selection and more discounts on April 14th Mothers Day.
I understand that somehow in America the land of the free that we now have restored to pictures instead of the ENGLISH LANGUAGE. But when theres a sign that states Restrooms and theres only a mens room.....come on. Have the decency to show a man and then another sign with a woman for the Ladies room that is across the store!
The store seems overly crowded with racks of clothes that are difficult to look through. It doesnt seem that the staff take the time to clean up the messes from the inconsiderate shoppers. I also purchased my wedding bands and my husbands wedding band in their jewlery department in october of 2018 and had issues with them immediately. My husbands ring falls right off his finger and cant be worn. I cant wear my engagement ring as the prongs get caught on everything and have begun to loosen. I dont want to lose any diamonds so it sits in a box. We plan to return to their jewlery department to request changes for our rings as we also purchased insurance on them.
Big and tall selections are great.They dont really tailor so Id recommend elsewhere for a suit but casual men wear works out okay.
Terrible customer service,left my pants and shoes back, tore up my credit card, online is so hard to use, most Jeans are out of stock, good bye JCP
Please, save yourself extreme aggravation and drive to Boulevard Mall if you have a question for a particular department. Using the automated phone “service” is frustrating with garbled speech and mushy sound quality. Using the printed business card which shows the department and extension without success has been an unhappy experience. I’m attempting to complete an order of cellular shades for 9 windows in my home. The materials have been chosen in store. The measurements have been officially taken and recorded on April 29th, this past Monday. I must drive to Boulevard Mall tomorrow to accomplish this simple deed! So just go to the bricks and mortar establishment for your answers and make some other purchases while you’re there. Five Stars for Peter in the window treatment for his attentive attitude, expert guidance and reassuring style; One Star for automated phone service!
There were only two check out registers in the entire first floor. There were no employees in the Mens section to help or assist customers.
Huge variety of goods. Great prices and styles in all their products. Friendly staff and quick checkout
CHECK ALL YOUR CLOTHING ITEMS BEFORE LEAVING THE STORE . I made my first mistake not and got home 45mins from a jcpennys and come to find out i had a ink tag on a hoodie? Alarm never went off walking out after paying . Had to go all the way out of my way to get it removed then few months later i watched the later removed some and she says she double checked . Got home ready to wrap the clothes as a gift and 8pm at night had to rush back to jcpenney before they closed at 9pm to get it removed , another 45 min drive . I spend thousands of dollars at this store yearly and im so disappointed is one not removing the ink tag and the alarms not going off . Thats not good . Ontop of the employee seeming annoyed with me because i came at 854pm
Went to the jewelry department and was told no one comes into the jeweler department till 4:00 in the afternoon... disgusted I left...
I was very disappointed they had nothing i always shop for Christmas at JCPenney
Still sell some quality items but use your coupons if you can. Some of the bath and towel area pretty slim pickins. Nice to have some style things and selection
Always find great deals. Love the customer service. They are quick and efficient and I never have a problem with pickups or returns.
Im in sad to see this place go when the mall closes I used to buy all my clothing at Macys mens store buffet closed now I finally appreciate JCPenneys and now theyre going out of business what the hell. I hate buying clothing online you can try it on we need to save our malls or recreate them.
Great sales going on
The staff was pleasant and more than helpful. Will come back again.
Went to JCPenney to return some stuff and I got my receipt and I didnt get back my id card I totally forgot about it also I go back the next day to let them know I forgot it and they where of absolutely no help all they said was if something like that happens we put it away.. so am here like okay just walk off absolutely no concerns nothing bad customer service no help and I know I didnt get back my id because i have my receipt she gave me that went right in my wallet...
Bought a new pair of jeans. Why is it so hard to find jeans for people with an inseam of less than 30 ins.? I hate shopping!! Pennys was OK, my only complaint is that the dressing rooms are too small, and dont have a seat.
Clean store, elevator for 2nd level as well as escalators. Go shopping here and enjoy.
Cashier was excellent as well as young man sorting golf shirts. Dressing rooms in mens department were horrible! Clothing and papers thrown all over.
This place is top-notch, I purchased some window fixtures that didnt work out and the general manager their went above and beyond to make me and my wife happy. Thank you again JCPenney
Went to JCPennys for slacks the clerk said you can save 20% go to the app. She was very helpful.
We have been a regular customer of jcp for many years. This lady named Karen (indian dark hair and wears glasses) in the security at the boulevard mall buffalo NY had harassed my aunt and mother who were shopping casually. When they confronted karen she acted as if she had not done anything. I already took this matter to corporate and hopefully this lady gets fired if this is how she makes customers feel threatened just shopping and if they confront her and get no reasonable response back is really sickening. Security employees have proof behind their actions if taken which this lady karen panicked herself when they confronted her because we didnt do anything to be scared of. I really hope she gets fired and please dont hire just anyone who lacks in learning the rules of being in the security for a retail store.
They lost money today. Went to buy some jewelry and their was not enough employees to serve me. I stood there for about 15mins and was not approached at all. Poor service
The sales clerk was very polite and super nice. However...there is a shortest of help. Need to consider hiring more people!!!
To begin with, this is a review concerning only the Salon. Firstly, I am not one to go to the fairly expensive salons, but after I saw what a great job my friends Master stylist had done at Eastern Hill Mall I decided to give it a try. I got my hair done here instead by another Master stylist because my friends was not available at the time and I needed it done. Now, Id advise you to only get the cut, no blow dry and style. The woman who did my hair said she was a Master stylist and would give me a wonderful hairstyle. I felt very excited to finally have my hair done by someone I thought would have done a great job. I brought her a picture, and explained thoroughly that I did not want my hair texturized or thinned down. After the hair cut was done, it looked nice when it was wet, however when she proceeded to finish the hair she texturized it and now my hair has become ridiculously thin and she cut the front too short. Added to that, when she styled my hair, the finished product looked at though someone glued down the hair to my head and doused me with hairspray. I was utterly disappointed. And all she did was put some gel in my head, blow dry my hair and used her flat iron for a couple minutes to make my hair flat on my head. It is supposed to have body and a little flip like in the photo. My friends hairstyle was very picturesque and she only paid $25.00 after a coupon. For terrible job, the price went from $32.00 to $42.00; for doing a terrible styling job, pretty much little to nothing. I am pretty sure that if I asked her, would you go out with your hair like this?, she would have remained quiet and shocked.So save yourself the trouble and go to the Salon at Eastern Hills Mall where the true Master stylists are, or even Supercuts for a better hair style.
Now I know why you are going out of business. Not honoring sale prices. On line cant be done for me. Need to try on items. 40% off on everything but I get a nightgown and it is full price. Item sold out on line. Awful way to shop. Very bad experience.
Marie was very nice! She helped me with suggestions for a baby shower ideas! Im very pleased with her service.
I go to the salon and get my locs done. I get an awesome do.
JCPENNEY was great. I had the opportunity to go to the Beauty Shop there at Sephoras. Katilun and Liz were FABULOUS!!!!!! They assisted me with all of my makeup essentials.Yeah Me!!!Yeay to Katilun and Liz at the Boulevard Mall JCPENNEY Amherst, New York location!
Much of their products were over picked or non existant. A sad reflection of what this store used to be.
Terrible ,racks and racks of 80 %off but so unorganized that I left.The n I found sneakers, which I always get at Penneys, I cash out and I got charged a nickel for the bag.This is a travesty,I remember free boxes and gift wrapping.Not suggesting that,but do you really have to charge for the bag?
Not a good shopping experience at all. Now I remember why I dont shop there. Thought I would give them another try but probably will not return.
This has always been my favorite store to shopping! The sales are fantastic, the employees are so helpful, and the selection is beyond anyones expectations!
Still Like the Boulevard Mall better than Galleria Mall ! Even though It SEEMS that the NEWEST OWNERS are TRYING to FORCE OUT the BUSINESSES with SKY-HIGH rent and BULLDOZE the Mall for Office bldgs.OR Doctor offices ,WHO knows ANOTHER UNWANTED HOTEL ??? But JCP is GREAT THERE also !
JcPenny is nothing but FRAUD, SCAM & must be sued... they put ads online for Black Friday where they had put $1235.00 worth of Ring for $10.00 which I purchased and they processed the Transaction but after 4 days they cancelled the Order... this is corruption and JcPenny must either send me my order or I will go to any length to get my Rightful Order... People avoid shopping at JcPenny, they are never honest and are nothing but ROBBERS & THIEVES... I am going Public about their Fraudulent Deals... they have committed BREACH OF TRUST... FRAUD & an Extremely Unprofessional Staff.......... I would never buy nothing from these Robbers............ JcPenny! I am going to write everywhere against your Robberies and Ripping Off People
I was in s a jam for military shoes no one could help me out,I was shining my shoes and discovered my shoes were cracked and I needed a pair of shoes for my uniform, I was in the eire county fair , and no one was around to assist me, it took me over a hour to find a pair of shoes of that caliber, I have gotten the same shoes there before so i ended somewhere else and lost out on my rewards for shopping there, i do believe at this time i will not go back to the store.
I like JCPenney always seem to find something good and theyre on sale. The lines are a little long sometimes but thats to be expected when theyre having a good sale
A nice store that meets your family requirements. This store is in the Boulevard Mall and is visible from the road. Plenty of parking and some nice food places near by.
Great mens wear deptAnd some good ladies sales
Was there checking out when a line formed. Floor manager was ON IT. I havent seen customer service like this in... ever. Really recommend this location.
Some departments seem smaller. Summer clothes on sale.
Great deals large up to date inventory and the dressing room was open
I went looking for double curtain rods and I found two on clearance. I saved over 200 dollars. Im stoked.
Selection is very limited for petites. I used to always be able to find items, but today I left without buying anything.
JCP is still hanging on as a anchor store in a failing mall. Many stores have closed. Penneys still has something for every one, clothing, footwear, small appliances, vacuums and even beds and furniture.
Could not have shopped without the carts. Thank you for supplying them.Lots of sales, clearance and more.Nice shopping trip.
Very nice & very clean comfortable atmosphere.
Customer service is super slow. It took the service person so long to check out customers, that the customers in line left when it was only 2 customers before them. Cleanliness is decent.
Amazing deals at the right times, be careful though they love to trick you with overpriced items they say are on sale but the sale just makes it the original price.
Its great place to shop thay have a great staff I rat them 10
Store was a mess and only one register open.
We ordered some items online for in store pickup. If they want to succeed in this area, they need to make it more convienent by moving pickup moving pickup to the 1st floor and near the door.
Terrible their system is hacked Wi-Fi doesnt work couldnt fix my credit card I had credit on it that I couldnt use so I actually had to spend money out of my pocket whats the use very disappointed but I can say that the people there who were working tried diligently to help me
This is not about the area stores .....this about jcpenney in general.......the quality of the merchandise is poor and the customer service is terrible. just what i`ve gone through with them has caused me to cancel my account and to pledge never to shop there again.
Dont like the clothes hated the Gown that I bought hated the shoes that I bought and not happy with the people that work there maybe it was just a bad day but I dont like sporty looking clothes for a woman women should look feminine far as Im concerned its over priced and you could go to the Salvation Army to get the same kind of clothes for a 16th of what it cost at Penneys no I will not go back there
Couldnt find anybody or directory to answer my questions just ended up wandering around the first floor and its hard for me to walk and then I left it turned out what I wanted was upstairs but I went to Lane Bryant and got a beautiful dress anyways
Great but smaller Sephora with a wonderful staff who was willing and ready to help even right before closing.
I didnt find what I was looking for. But they do have a wide selection of clothing and other personal care.
Really good sale prices on mens clothing. Very courteous sales staff too.
Awesome me and my wife saved over 400.00 dollars today with coupons great shopping experience
Found exactly what I needed but not nearly enough cashiers. As a former associate at that store I was disappointed at the time it took to check out.
Terrible theyre supposed to be closing...prices dont reflect that should b cheaper otherwise theyre closing with alot of merchandise
Sales person was awesome at the Blvd mall location.
Great deals and managers really want to help customers get what they want and are satisfied with purchases!
Good photography sessions nice shoe and clothes selection as well
I need business casual clothing and 1st place I thought of. 🤔
Great! Employee told me to go online for a 20% off coupon. Saved 7 bucks!
Typical JC Penny store, essential clothing bottom line quality suits, hard to find quality 100% wool suits.
They were very helpful when I wanted to get a surprise Christmas gift for my sister.
This store is nice and has a great selection. The only negative is that the bathrooms can be hard to find without the assistance of an employee.
Terrible. You only have two registrars open with a long line of people. I have waited for 10 mins. If I didnt need the item I would leave.
This is a good and cheap store, not so much interested in clothes, but other stuff are good.
Should hire people that like to work with people, my cashier was so miserable and smelled like cigerets. So unfriendly and uninterested in her job. next register same thing but a man ....so sad ...shop somewhere else .
Are they leaving or not? Its a great place to buy Jeans but their selection is smaller.
Messy and not enough stock
We bought our daughter Lizzi a great coat. I just love JCPenneys.
Great deals if the coupons will work on what you are wanting to buy but worthless on sneakers so frustrating
Love , jc pennys , great end of the year sales , on bathing suits , and coverups , plus already putting out the beautiful fall clothes :-)
Best shopping experience ever in US, huge discounts and unlimited variety.
Well i made a purchase on line drove all the way there and they had no knowledge of my order soo i wasted a few hours and still dont know what happened
Very nasty women at jewelry counter never going back to that store! Really a shame cause I like their clothing!
The cashier was very friendly and did an excellent job and help me out very much
Love this place. Nash in Catalog deptIs very polite great customer service goes way beyond expected
Shopping for my husband shorts didnt have exactly what he wanted but staff was very nice
Nice store employees are helpful in finding things you are looking for and prices are pretty good.
JC Penney has always offered above average items at reasonable prices.
Not like it used to be with inventory, definitely downsizing this location.
Always can find what Im looking for here and they have great sales and coupons
Really good pricing, poor inventory, no customer service available
Always the same, big warm and not a lot of people working but ok retail deals on ok stuff
Very creepy store
Dont have hats my size and just not my price range for items but seem to have a nice selection for teens or business people
A little pricey, but they have almost every name brand you can think of.
Can usually find what I am looking for. Staff is usually good. Long wait lines otherwise I would give it more stars.
Couldnt find a cart.Other than that, 5 stars for the black friday sale
Very pleasant experience! Clerks were all super helpful and cheerful.
Nice place with decent pricesCouldnt find a suit and matching pants
JCPenneys was excellent today I got $60 sheets for $10 and change
I like it because it has everything I need customer service is the absolute best.
Great store for most items - not sure why it is still in red!!
Jcpenny has great clothes but there cashier should be more polite and have better costmer service
Very helpful and good low prices
Good selection and prices. Dingy and old. Average customer support.
Good deal price but concerned that it ll might be close. Too many stores are closed.
Friendly service. Ive never had a problem here. Selection seems to have dwindled though.
Always enjoy going here. They have a nice selection of stuff for petit women.
Great staff
I JUST LOVE USING THEIR ESCALATORS... GOOD DEALS ON EVERYTHING REALLY
JCPenneys have great deals right now anything you looking for they got it
My favorite shopping store, can always find a good deal.
Great sale prices, clean & well kept inventory.
Great sales 60% off on everything we wanted
Love that store and have always enjoyed shopping there at the mall.
Clerk was very helpful with helping me set up a new jc Penney charge card
I usually like JCPenney. Was not very impressed today. Very messy and poor selection. Staff was friendly though
Always a pleasure to shop at JCPenneys. One of my favorite stores
Selection not as good as it was in the past.
They have champion. I like champion. I sprayed my friend with cologne. She didnt like it
Amanda in the window treatments department was quite helpfulWe will be purchasing from her
Was disappointed in the selection of clothes they had
I had a great experience, Candace was very detailed and explained everything beautifully.
Jcpenney usually have some type of sale going on always. You can always walk into a jcpenneys and find a sale
Hairdresser Noelle is the best!! Does a great job and is a pleasure to be around
Found exactly what I was looking for; it was on sale and I had a coupon; paid less than half-price 😄👌
Good optical department and reasonable priced glasses
Like the store but didnt find what I was looking for today.
The sales associate had an attitude but other than that I like the store
Great selection in mens dept.
Great store we love shopping here.
Great products,great selections
Great deal on running sneakers and short sleeve shirts for the kids.
Total reviews rating 4.1
199 Reviews for JCPenney 2023:
Review №1
2022-05-14I purchased PUMA Sandals regular price $ 30.00 on sale for $ 19.99. On the CLEARANCE shelf I found a nice pair of blackLace up boots regular price $ 79.00 on sale for $ 11.00.
Review №2
2022-07-10Quality of products in the store remains good, selection is ok, employees not so much. Found it easier to help myself mostly.
Review №3
2022-02-12Stores like this are the reason malls are slowly dying. The place is an absolute mess, there are Clothes thrown all over the floor. I waited at the register to try to cash out for about 3 minutes until I had to go looking for an employee to help and when I finally found one (took about 6 minutes to track someone down) she told me its not her department so Ill have to find someone else didnt even page anyone to come help, she just walked away and left me to fend for myself. I ended up just leaving the single item I wanted to buy at the register and leaving. Terrible store with even worse employees, cant wait to see them go out of business.
Review №4
2022-03-17You get the impression store is closing! You go to a department store over a corporate store to get help and to touch before you buy. . No employees on second floor, no selection of home goods like before, still selling winter stuff
Review №5
2019-02-02Rich in goods. Mens suites, ties, sweaters and ladies purses, many many choices. Very clean and people are very polite.
Review №6
2022-05-26Its ok if you like JC PennySeems that everything was on sale. Poor presentation of product. Displays messy .
Review №7
2022-04-16Great prices, love their coupons....seems very light on selection though.
Review №8
2021-11-21At this location the staff are attentive/knowledgeable and offered assistance when needed. Covid regulations are followed here, be courteous and do the same. Great sales going on, get those deals while you can. The store was clean and organized.
Review №9
2018-10-28This place has the best discounts and the best prices. I got a dress for $4 which was originally prices at $34. I have gotten a lot of other clothes too at a much discounted price, especially on Thanksgiving. I got a lot of sweaters for $5. I got the grey Arizona dress for $4.
Review №10
2021-12-18I was treated very poorly cashier wouldnt even look me in the eye called the couple behind me trying everything not to wait on me. Wouldnt even cash out my current order. Disgraceful! Disgusting and very disturbed. Never shop here if you want decent service!