Credit cards
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JCPenney in Brooklyn
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Location on the map
Brooklyn, Kings County, New York, US
Payments
Phone: +1 718-235-3818
Site: https://www.jcpenney.com/locatio...
Site: https://www.jcpenney.com/locatio...
Opening hours
- Monday:11AM–6PM
- Tuesday:11AM–9PM
- Wednesday:11AM–9PM
- Thursday:11AM–9PM
- Friday:10AM–9PM
- Saturday:10AM–9PM
- Sunday:11AM–8PM
JCPenney in other cities:
Comments (199)
Clean, organized & well stocked. All employees from security to customer service reps are friendly & helpful. This is my go JCP store. I love it!!!
Today was a nice breeze, a mature crowd, I played with another senior older than me and we won three games straight, impressive I must say.BUT, the park dept dumped piles of garbage bags on the outer fence of the pickelball Court, and not in a dumpster 🤔
Great experience, but a small plus siE selection. Couldnt find a price scanner. Enough things that are great to shop for.
Place was clean, orderly and quiet. When it came time to checkout, there was a few people on line but it went very quickly. Overall a pleasant shopping experience
Nice store. Good location. The sales are great. I only wish check out was a little more efficient and organized. The area seemed cramped and dimly lit and a few things out of place. The cashiers were friendly though.
I order online and they made a big mistake. I went to the store to return it and buy it again the right thing but the price are a little higher than online.
Always find great deals. The staff is super nice as well . Only draw back is very few fitting rooms open to try on clothes.
SEE I LOVE SEPHORA, AFTER TODAY IM DONE WITH JC PENNY SEPHORA. THEY ARE HIRING ANYONE!!!!!!!looking OVER MY PURCHASE I REALIZE THAT THE YOUNG LADY CHARGE ME TWICE FOR ONE PRODUCT. IM HIGHLY UPSET I AM UNABLE TO REACH SOMEONE VIA TELPHONE ABOUT THIS !!!!! BEST BELIEVE THAT I WILL BE GOING INTO THE STORE.MY Money doesnt grow on trees
I liked their clothing section. There were a great discounts in this section when I visited the store.
I had a,few item to return .customer Service was very pleasant .return was easy to do my over-all experience was very good
Always a pleasure to shop in J C. Penny.I like when I go into a store that is nice and bright.Great quality of clothings.
Was charged for an item I didnt purchase. Had a hard time to get my refund. They had to watch a tape to see what happened.
Nice offers, nice customer service. Good cloths specially for office and woman suits
Like that you can use coupons for extra % off. Hard to get a sales rep at this store though. Some areas look abandoned. Long check out lines most times. Really nice accessories/costume jewelry section. Some nice clothing options if you look.
I bought a wedding ring set at JC Penny located at gateway mall in Brooklyn, New York. I was looking for something that was nice but inexpensive. I purchased lifetime warranty and the ring was sent for sizing by JC Penny. Two months after I bought the ring it started to turn black (and I did not get a chance to wear it, as my mom picked it up while I was in another country). I decided to return it, only to be told by JP Penny staff that because it had been sized, I could not return it. I was sooo disappointed in JC Penny for not only for selling a poor quality product but for policies that show that they dont care about the customer. Who would want a wedding set that would turn black in 2 months? Would the staff of JC Penny want that customer experience? In my utter disappointment, I left the rings with the JC Penny staff member, so I am without my money and without the rings. But JC Penny, you lose. You lost me as a customer, and everyone who will choose not to purchase because of my experience. JC Penny, it is unfortunate that you only care about your bottomline, not about having happy, loyal customers.
A Wonderful place to shop. Always stocked and clean.Helpful customer service.A little crowded at times but the lines usually move fast.
Funny have not been in JCP in years. My friend dragged me in for Fridays post turkey day sale and it was interesting. We went to a location I had never been and it was not cleared out. There were shoppers esp in the jewelry section where there was a major sale, but it was pretty well stocked in other areas. Sales people were helpful and service was good. For the biggest shopping day it actually didnt feel like a post apocalyptic shopping event. I saw staff straightening shelves and putting stuff away. It was gasp can I say it *organized* woooah and staff was really helpful. So way to go JCP heres to good customship over this the most commercial time of the year.
I love jcpenney. ❤ I enjoy the points rewards and the in-store clearance and also using the app for coupons and price checks.
Excellent store here you can buy different things at very good prices.
All we did was go in. Havent been in a department store for over 2 years do to the pandemic. Thanks to the government.
These stores will eventually be obsolete in my opinion. This one is very clean and spacious, but the clothes here dont suit me anymore.
I was great to buy my graduation clothes.
Beautiful venue, friendly servers/workers, excellent food. Decor Amazing onside & out.
They pretty good and nice in there I always go there nice place the workers in there are very pleasant and respectful and nice!
Great place to shop! Great prices! Nice merchandise! Check it out!
Pretty nice, neat and organized aisles. Prices are fair.The photo service is ok... a little dated. In this day and age, they should have more backgrounds and editing software.
JCPenney is one of the best stores affordable prices nice clothes I would recommend JCPenney to everyone
I like shopping at this location because its not crowded and it is spacious and well kept
Store is very organized and had great deals. I saved a lot of money.Thank you JCPenney
Newer store. Clean and snazzy w/ nice facade, but merchandise selections dont match. Not well stocked and quality of items mediocore. Maybe I picked the wrong day.Ample parking available in parking lot and located in Gateway near several other stores.
I 💙 JcPennys. The sales are awesome. Update: 5/9/22. This location is extremely slow. Three cashiers, & six ppl on the line. Ive been waiting for 20 minutes. This is ridiculous!!!! So, I gave them 4 stars, instead of five.
JC Penny services is great and fast. The workes are friendly.
Went to shop just to find out they lower store credit...who does that?
JC Penney is my shopping area because I live right next door they always got sales the customer service is very nice and just keep up the good work
Clean and organized. Staff is helpful and polite.
In the jewelry department, the lady Anne truly was so helpful. She had great customer service. My experience with Anne was fabulous and jc penny needs to keep her around. My husband brought a ring for me there and I had to go back to it size and I know he will be back to give me another ring as well as I am. But I’m already got my eyes on an ring and bracelet and chain for him. I am only going there when Anne is there. That’s how good she is!! Keep her at that store
Went to check out prices after holidays.- nice clothes - wish more of a sale
They seriously need to work on their cashiers line system. You have people there trying to sign up for credit cards, holding up the line. How about ask another associate to keep ringing up customers so the line doesnt get so bad? I waited 30 minutes in line to buy a collared shirt and if it wasnt for the necessity of it I wouldve left the store just based off the line. The cashiers are slow too. Its a bad combination of slow customers and slow cashiers. Figure it out!!
Very pleasant and helpful staff.The mens restroom has 2 urinals. 1 for adult men and a lower 1 for boys.The adult was out of order and the boys had a puddle under it.There was a maintenance man in there when I entered.
Lotta nothing in this store, Sad with absolutely no customer service!!
They have good clothes but should add more shoes sizes in the women section
The girl at the checkout was very rude and disrespectful was not helpful at all
I used big man dept. Security guard told me to go next door to Michaels for the bathroom though. Pandemic reasons ?? I was able to use fitting room though. Go figure.
Great place with huge collection for shopping. Has studio & restroom also!
Everyone I was in contact with was friendly & helpful..even left there area to show me where things were.
The cashier was great. She asked if I had a coupon and I told her no, she told me where to find a coupon and waited patiently as I went to Google to find a coupon. I am appreciative of her for her kindness.Now the worst part. Some sales person followed me and my friend around the store. At first we paid it no mind, but then my friend said I think she is following us. Let me be clear, we dont look like or at like those types that would steal. We are highly educated women with Masters plus extra degrees. We never did anything to draw attention in that light. But because we knew we were not doing anything wrong we continue to enjoy our shopping experience and ignore that person.
I just bought some fine jewelry from your store.at Gateway mall in Brooklyn New York (0197). The jewelry clerk named Anne gave such opulent customer service and her upsell skills were so great that she had me cheerfully and willfully pay three times as much what I had attended to spend that day. It was a joy doing business with her and she is definitely an asset to your company and from store 0197 I salute you!
I visited, but I didnt purchase anything. In the past I have bought many good quality merchandise that lasted well. Suits, undergarments, linen etc. The store is well stocked.👍
It’s the best store for me me . Organized well. Very clean . The rest room very clean . They make shopping easy for me because I am pregnant I need to use the rest room . They have high quality
I always get some great bargains here...glad you can finally use the fitting rooms again...I was trying on the clothesover my clothes...not ideal....the lines to check out are usually long, but move pretty fast.
Missed Pennys in Manhattan they closed ..drove to bk was so nice
Always find coupons online, great sales.
Great prices. Clean store. Got parking. Service is fast. You can return online orders in the store.
This time, I didnt find my size. Ill keep on looking
The service was excellent and lots of choices to choose from
Great deals decent variety who can really complain unless u r looking 4 high end goods.. & yay new departments.
An awful mistake was made with my order. I reordered and its been a little over a week - no order. JCPENNEY refused to ship it in a faster mode. They said, they couldnt. No - THEY JUST WOULDNT!
So clean!! Ill be back Great prices.
The worst and most embarrassing situation just occurred to me at this store. It was closing time and there was a long line ready to check out. Unfortunately, there wasnt a dedicated place or a roped off area for patrons to stand, so the line continued onto SEPHORA. At that point, a clerk in SEPHORA, in a brusque and rude fashion informed everyone that unless you were buying something at SEPHORA, you shouldnt be in the store. She asked us to step out of SEPHORA and curve around. Everyone politely did so. YET, SHE STILL WENT and GOT A SUPERVISOR, WHO CAME OVER WITH SECURITY. She addressed her remark at me, when she asked that SEPHORAS door not be blocked. Of course, at that point people started pointing and snickering. I felt this was uncalled for as everyone was already complying with the original request. I further felt embarrassed when I was directly addressed as if I was causing a problem or directly instructing people to block the door. It is sad, that my shopping experience should be ruined in such a manner. I will not shop at this store again.
Love the store and every time I go. i am so happy with the selection. Great Job! Macys Valley Stream and Main Street are my go to places for clothes and now this location is a close second. 😊
Very good experience and the safety person at front door was very helpful and polite 👍 .
I had a good time and the person who cashed me out was a real gentleman. Not hurry and rush rush but very nice sorry I did not catch his name. You should train others like him.
Nice place to shop, check out is horrible!
Was looking for women undergarments....did not like the prices!
Nice shopping place good parking
Men section looks like a tornado ran through it
I went to return items. Only one store clerk was operating both the return line & exchange line. So ridiculous having to wait so long that other customers behind me was saying the same thing. Hope I dont have to go through that madness again.
The store is way too messy, clothes on the floor. Not enough associates are working there. Even before the shut down. You have to walk the entire store just to find an associate for any type of help. Even when you do there response is thats not my department. When employed in a store of that magnitude,EVERYONE SHOULD BE ABLE TO HELP YOU NO MATTER WHAT THE CIRCUMSTANCES ARE THEY KNOW OR NOT. POOR ASSOCIATE, CUSTOMER SERVICE. ESPECIALLY,NO MANAGERS. ABSOLUTELY NO MANAGERS ON THE FLOOR. 😠😠🤨🤨
JUNKY STORECLOTHES look outdated and washed up has been that no other store want .No Thank you
By using my J.C.Penny card I saved one hundred dollars.
Wonderful clothes and excellent price...For the whole Family
The cashier by the returns/exchanges area wasnt polite. Didnt say hello and thank you. He did not look like he wanted to be bothered. And another short black chubby worker was not polite either. Its bad enough they did not enough staff due to the covid-19. And the tall lady that stands in the front with the glasses saw us trying to ask a question and pretended like she did not want see us. We were standing there for 3 minutes.
I will not give them five stars for the simple reason that we drove all the way there hoping to use some coupons which were sent to me by the store and it did not work. Why bother to mail coupons to customers when the store in Brooklyn will not accept them? It was a waste of time. On the bright side a sales rep was very helpful with finding shoes for me. I want to compliment her for that. They do have a nice selection of shoes amongst other clothing and jewellry.
Best. Place to shop, sales awesome then you get extra saving love to shop at JCPenny.
Looks more like a drift shop than a JC Penny.
Clean store. Good selection of items. The in store coupon expired today.The young woman at the main door neither offered nor announced that she had coupons to give out.After we made our purchase we saw the coupons in her hand.Very poor customer service.
I appreciate JCP for keeping its standard high and quality of service in check. Ive noticed that the chains in the Brooklyn locations lower their standards significantly. So I usually go out of Brooklyn to shop. I walked out of Marshalls, TJ Maxx and Burlington. Admittedly, JCP is not a place I frequent, except online, but my experience today was so positive, Ive now labeled it my store. Went to get a blazer and left with almost $300 worth of shopping. Clearance items are clearly marked, prices are clear and very visible, clean surroundings, welcoming ambience, quick and easy check out experience. Happy to return!
Do to the pandemic my daughters school (remote learning) informed me that my daughters and all of the seniors could not take graduation pictures. Thank you JCPenney for making my daughters graduation and my other school picture a success.
This department stores really good they always got good sales I bought most of my Christmas stuff from here pretty much satisfied and I did it online I picked up on JCPenney. Com no line no hassle In-N-Out
I went to JCPenney today looking for a young man Tee Shirts. JCPenney had a sale on Polo Shirts and they had many colors to choose from. I had no problem finding the size I was looking for. We were greeted at at the door with, Good Afternoon. I was surprised and happy to see 5 cashiers working. We were on the line less than ten minutes.
Beautiful, classic affordable office wear and accessories. Make sure you check online for promotions before you check out. I saved 25% off. JCP always has great deals.
The cashier Carmen was not helpful. She made me feel like I dont want to go back there. My husband went to the jewelry department to buy me a piece of jewelry the cashier didnt come over to help. We walk out.
Store is not crowded at all. I love this place. The place is a truly department store, including optical and portrait pictures department. Plenty of free parking, and not far from the Belt parkway.
Sales can be great or chintzy such as their one time use coupons. Home goods and jewelry gifts are the purchases that I can appreciate most. Regardless many more cashiers are needed. On two occasions I had to abandon my cart when I saw the lengthy line....there is only one with 2 and rarely 3 cashiers.
I have truly slept on JCPenny I must say. They have really stepped their game up as well. I am shocked and they actually rival Macys except for my favorite designer , Ralph Lauren Polo. They have really good deals on Levis though and couple that with a fairly big Sephora and we have struck gold. Support your neighborhood business and get out. Get healthy and get fresh air. Main stream media doesnt tell you that is a major key of combating COVID-19. Stay blessed my people 🙏🏼light ♥✨🙏🏼🙌😎
The organization on dress shirts was a mess first thing, luckily after some time I was able to find what I was looking for. But all that to the side Id like to point out the rude customer service these guys had, when checking out apparently if this store decides to close one side of cashiers theres no sign or anything there just yell at you to go to the other cashier. It was truly disgusting I wanted to walk out, but I really needed those shirts. Lol
Came here looking for an inexpensive pair of silver earrings for my granddaughter. The staff in the jewelry dept Neil hella disrespectful. He was told i was next by his colleague he ignores me to help another customer. Looks at me, then helps a second customer while Im standing there waiting for assistance. Im done, lost a faithful consumer.
My shopping experience with JCP was nice but also very disturbing with the undercovers following you around to the point that everytime you look up you see the same person holding the same one item from 30 minutes ago making you very uncomfortable, (not everyone is a thief) and I do believe as a minority there should be some diversity. With this Gateway location predominantly one ethnic group everyone seem to Talk, Think and Act with the same level of lack of enthusiasm. CHECK OUT ALSO NEEDS HELP. Price scanners throughout the store would be nice so that you dont have to bother rude employees with price check request Other then that the store is clean and the sales a great. 3.5 stars with the hope for improvements
I went to Sephora here and my experience was less than great. They were out of stock on just about every item I needed. However, they did assist me on ordering what I needed and gave me samples to take home until my item arrived. That was very helpful.
Nice location. Very disappointed in the cleanliness of the clothing. Found cute outfits but they were soiled, stained with what I hope is makeup, and damaged (tips bad snags) the price point is way too high, if this is the quality of clothing this location is providing. The associates should be identifying damaged clothing to managers, so that they can be removed from the floor or discounted to get rid of them
Staff was excellent. I normally hate shopping at mall stores but was pressed for time. After selecting my clothing, a roving store mgr immediately helped me find a fitting room. Cashier line looked long and hopeless but my wait for a cashier named Jarvis took less than 5 min. He found a store mgr in seconds to discount an incomplete item. At checkout he looked for any coupons that could further my discounts.A totally unexpected stellar experience!
Unbelievable prices. Almost nothing was the price of the ticket but much lower, was like a kid in a candy store, nice selection and quality items to choose from
This place does not provide good service. Lines are huge. Came in for a return and cashier said I couldnt do a return without a receipt, then I told her if she couldnt find me with my phone number and she then said oh yes. Then tells me she cant find me. Then I asked her to look for me under my email, then tells me that she cant. I show her that o receive emails under that email and then she says she cant. Then I asked her to look me up with my drivers license. Then she says she can only refund me for the lowest price. The item I was returning total $75.45 she was only offering $13 back, with a smirk on her face. Very rude! Never shopping at JCPenney again.
Store is kept nice. No items are thrown on floor. Workers are very polite & helpful. Only problem, a couple of items didnt have price tag for cashier to scan. Had to leave store without item i wanted. Otherwise, i recommend this store.
I have been wanting to review this store for the worst service and the messiest unkempt displays of clothing in every department on the first floor. There is NEVER a salesperson to help find your size or check for stock. The lines to the cashiers are always long and you never see any managers on the floor to assist customers. If this store is marked to close then GOOD RIDDANCE. JC PENNEY DO BETTER!!!!@!@
The store is well kept youre Afraid to touch anything. If was pleasure visiting. I found what I was looking for but I wasnt prepared to purchase it then. I will go back in a few was days for it.
I I have always loved JCPenney. They have all different kinds of clothes for all different kinds of people. Housewares, appliances, even photos. This particular JCPenney, which is on Erskine Street in Brooklyn, is very convenient to where I live. Its all on one floor, and easy to navigate. Its always clean and there are a lot of staff to help you if you need it. My only complaint is often times you have to wait quite a while on the checkout line. I just try to go during off hours and its much better.
I came to JCPenney on Black Friday with the In-laws. I was expecting good deals but didnt find them for what I was looking for. For instance, their dresses could be cheaper (like less than $20) and their socks should be cheaper too (like less than $10 for a set) If you want to get a deal, you would get a deal with shoes at JCPenney on Black Friday, at $20 for boots and $30 for other shoes. I will say, this store is huge and they offer a lot of different products.
Lines are too long. Need more staff with better customer service. I have shopped with the franchise for 30 years and is disappointed at store operations. Merchandise is fantastic.
Excellent selection of sturdy mid-fashion clothing at unbeatable prices. The floor staff are helpful, and while the checkout lines are understandably long, the cashiers are polite and knowledgeable.
Did not find the size of uniform polo shirts a I was looking for picked 7 other items but did not get to paid for because of the long lines at the register. The store is beautiful and well organized.
A pleasant place to shop. Bright lights and a nice staff. Even was happy shopping at XMAS time. The lines were long and more staff should be hired.Clean store- good supply of choices.Kudos for the staff that helped me out. They even wrapped my purchase and help put it in my car!Now thats super shopping!
Jewelry sucks. Broke before I even put it on.
My only complaint is the line. Ive visited this establishment three times and EVERY SINGLE TIME I AM WAITING ONLINE FOR MORE THAN 30 minutes!!!It seems to be due to the customers lack of understanding of the coupons or maybe theyre trying to get the most for their buck. Whatever it is, its absolutely mind boggling and annoying.I have only observed one checkout opened with maybe a register opened in a separate dept, otherwise its 3-4 registers at a time.Expect wait times that move slower than molasses.Every staff member Ive encountered seem pretty friendly and helpful. The prices are decent and theres always a sale and or coupon.JCPENNEY meets my expectations as far as selections and prices. Store is kept clean. There are bathrooms and handicap entrances. And apparently theyre always hiring!Will I visit again? Unfortunately yes. Its close to my place of residence and pretty easy to get to. Next visit, Ill try going earlier in the day(usually visit during the late afternoons/evening hrs) and see if it makes a difference.
I like to shop there But your store opens late all the people that are waiting for the store to open are complaining of the same thing You have to make chang in time. 9 10 ok 11 not good. Thank you
JCPennys Photo Shop was amazing. Cassandra and Ahmad were very professional, kind and patient with the booking, photos and the selection of the photos. Thank you, Five Stars.
Nope not a place for me.. every thing is so expensive in here... I felt out of place here...
I like this JCPenny, its not cluttered and you can find reasonable priced clothing especially for work, as well as some really cute clothing for kids. The only thing I dont like is there are sometimes long lines when you are ready to check out. All in all a good experience, oh and theres a Sephora inside too.
I love this Pennys because it is always neat and well cared for; Ive always found what I want.
Nice Black Friday sales. Maybe they can do it again sometime soon??
It was nice and friendly people that work there register checking out my stuff was easy the cash register was very nice
Always find great deals no matter day it is.
The cashiers were very polite and helped me get maximum savings on the items I bought. Will definitely go there again.Just came from the store. Excellent cashier and saved money.
Nice selection of clothes but only 1 dressing room open at other end of the store.
I love JCP. But I will continue .com from now on.I walked around the shoes dept with the hope to purchase a bootie. No one to help. I went to the Levis store, 2 associates came by scan the clearance racks, neither offered help or acknowledged my presence. After wondering with my findings, I asked a customer for a check out count who directed me to JCP.com pickup. If knew this was a self served store, I would have stayed home and used the .com.
The shopping was fine, but I would like to know why JCP thinks its okay to not provide customers with LARGE paper shopping bags instead of little paper bags. I had 12 bags. DUMB!!!
The workers are very helpful when asked. Cassey was kind enough to verify my cc purchase with my ID when I explained I forgot it. My only issue with this store is that there are no electric carts for handicap persons. This is a large store.
This store is organized but some of the employees is too Getho at the registers with long lines and the texting..
Nice to have them in Brooklyn!A great selection of name and un-named brands. The place is new and was super clean and very well stocked. I hope it will say that way in time. I found the staff friendly and because its in the Gateway Center there is plenty of free parking.Also great not having to go to the run down Sears in KP to find bargain prices on everyday items.
I go to JCPenny for one main reason only - for their photo studio. I ALWAYS purchase their Groupon deals and I use the savings to take yearly professional pictures of my kids for their birthdays. So every year for the past 5 years or so I have booked a session and paid about $15-$20 to get a lifetime memory of my growing children. Sometimes we do family pictures as well, but I make it a priority to do it for my kids. Before that I use to go to Sears.Pros: Overall, they have a really good staff. The pictures comes out really beautiful and all the pictures you take are archived for about 3-months that you can go back and reorder other poses.Cons: At times, the wait can be way too long even when you have made an appointment. When you come to pick up your pictures they print extra copies assuming you will like it and buy it for a deep discount. But I never buy it. And when you don’t agree to buy it they just throw it away. What’s the point of printing it. That’s just a waste and a disservice to our planet. A better solution would be to show it to me from the computer and we can decide. If I say no then nothing was lost (no resources, paper, trees, ink, etc). But if I say yes have a handy “quick print” option. I would’ve been more happier if they just given me my picture for FREE then to just throw it all away.Overall, I still love to go there because it’s a family tradition. Don’t forget to checkout Groupon before you go take your pictures. You will save tons and tons of money in advance. They almost always have a Groupon deal.I also like to go to Sephora inside of JCPenny, but I’m not a regular. But I know it’s there if I need to go. But the store is always clean and great to go to if you needed something specific.
Great. Store.. I thought personnel were
Bra are awesome prices on clearance
I ordered online to have my goods delivered to this store. Even though every item was available and was told the items were all on its way to the store. Two weeks later my items were cancelled by the store. They wanted me to buy the products directly from their store even though the store never keep stock of all the colors or sizes. I dont know if I will shop there again. I gave JCP a time out. Ill spend my money at Target for awhile.
Looking for a product for the last two weeks and found it at JC Penny at the right price. Im so well please with the product.
Seller said if l apply for card, they give it 35% discount and then there was no discount.. then l called manager and she said that l buy items from clearence thats why there is no any other discount.. what a unprofessional behavior
I usually dont shop at this store and Ill probably wont be back. Looking around I decided to purchase a ugly sweater. I could not reach my size so I spent 5min looking for help. Finally a sales person appears & I ask him for assistance. He procedes to tell me No he cant help me and I should go find the person that works in that department. Needless to say I was shocked. I asked if he knew where I could find a stick, Again he said No I asked him his name. He said his name was Alex I found a manager & she said she would speak to him. I have never been shopping & a sales person was this rude. Hes obviously done this before & have gotten away with it. I wont be back!
Went to pick up my order. I love shopping at JCPENNY
3 registers with 1 line open at all times. Lines are ridiculously long. Very slow service. Employees are hiding around store playing on phones. Store manager is slower than a turtle on weed. Pathetic service. There are 17 people on line right now. Not moving at all.
I went to buy a bedsheets. When I picked up the sheet, it was on sale (door buster). I picked this item up at 12:15pm, I was on the line and made it to front of register by 12:50 pm. When the cashier scanned the bedsheets, she said it wasnt coming up in the system. She then punched in Barcode number and nothing came up. I told her it was on sale for $19.99 and the price for it. I decided to go bring the sale sign with the price on it. When I got back to the cashier, I was told they found the price and it was $60. I said to her, where did she find the price and the actual price wasnt there. My point is, if you see sale item, take a picture of it so you can have it as evidence to the cashier.
Good deals and helpful staff. Unfortunately never enough cashiers and terribly LONG LINES. This is a constant issue no matter the day or season and prevents shoppers from appreciating the sales thus spending less time shopping.
I didnt even know this store was here until I went to Sephora inside, as its behind the main Gateway Center shops. Its a bit messy inside but they have a great home section that was the tidiest. Sparkle at the checkout was kind, reminding me of coupons available online to save. Id return to this location, especially as it wasnt packed on a Saturday morning.
Had to return a huge item at the Gateway store. As I walked into the store for a hand truck I was immediately assisted. The young lady came with the hand truck. I told her my husband can take the item on the truck. I admired this clerk. She went to my car, collect the item, came back in the store, show me another item thats not damage and all the way she made this process extremely seamless. My intentions was to have a refund especially when I called the Green acres mall to inform them that the item is damage. The person answers the phone was horrible. We need more like the few I dealt with at Gateway mall. Beautiful customer service was given to a frustrated customer.
My experience at JCPenney was excellent. The mechandises were nicely stocked and very easy to locate. As for the workers and cashiers, they treated me with kindness worked with me to help me save money. At JCPenney I bought great quality clothes at very, very reasonable price. I will definitely continue to shop at JCPENNEY...GREAT JOB.
We didnt find what we were looking for.
Clean and safety conscious with regard to covid-19 protocol. Customer service very cordial and friendly
Made an on-line order to be delivered to store (free delivery). Went to store for pickup. Simple process. In & out quickly.
JC Penny has to return to being the JC Penny of old by cutting prices and purchasing of better quality products. Twice I bought clothing for my family and the dye in the fabric came off on the jackets worn and everything the fabric came in contact with. Once destroying an expensive handbag.
When you walk in the store you are greeted by security. This guy was very polite to me entering the store and also leaving the store.I went to this store to look for a back pack and found to what was an amazing deal on this mini back pack saw it had to have it and i am still happy with it.
They had the shoes I wanted at a crazy cheap price.
They dont have much of anything the staff is not very good no one knows where anything is in the store and they work there all day inside the store looks like a ghost town
Found my boyfriends Christmas gift here. Boy, let me tell you - when it comes to deals, the staff here really wants to help you save so they leave no stone unturned. You are given ample shopping time before a staff member will approach you which I appreciate; I dont need a hawk watching me. It was a very pleasant visit.
Fenty at Sephora is inside of JC Penny! Not to mention great deals on so much more. Home goods, kids clothing, etc. This store is so slept on. You should go.
Store is clean and organized. I ordered online and did store pickup. There were 2 people in Front of me online and took cashier 20 minutes to get to me. Outrageous that they would put someone so slow at the register.
In the store not liking the Plus Size. Nothing new all old stuff. Nike have no Plus size beautiful workout suits. Nothing Beautiful all in the small sizes. They dont have 3X in nothing. Mens sports department no 3X only XX. Whoever is ordereing need to add more XXX Tops and Bottoms. Nike.
Went to Manhattan location to the jewelry department and the service was bad. So I went back to work and made my oder online and had it delivered to the store. I NEVER sent an announcement or update that my order was in. I went to the store to check statist on my own. I went during my lunch hr and was told that I had to wait an hr for someone to return to assist me. After waiting 1/2hr another assistant in the jewelry dept told me to go in the basement to pick up all online orders. Im not sure how the other departments are but Jewelry was horrible.
JC Penney has great everyday values. They also give great discounts to regular patrons. I shop there more than anywhere except for groceries.
Ridiculously over priced, with all of the other stores in this area. Like old navy, marshalls and Burlington coat factory that has much more reasonable prices. Im surpised they havent gone out of business yet!!
Store says open Sunday 10 am actually opens at 11 am. Not happy. Came here early to get it and get out. All registers at exit and definitely not enough. I was there for Fathers Day sale and what a joke. Checkout lines looked like it was Christmas Eve. Nice size store but Ill stick to Queens Center Mall.
J.C. Penny is a wonderful store to shop in. I love every thing about it. The store at Exit 15 on the Belt Parkway has a terrible check out systemWaiting time is over a half hour and only 3 or 4 people working. Please fix this issue.
Great but the line is to long
Pretty large store lots of selections for all types of people. Not a huigh end story but you can find a bargain or two. Ask them to price match they are happy too.
The staff was helpful but the store had a limited amount of merchandise
Clothes everywhere. Sizes all mixed in. Stepping over clothes and garbage to shop. Why is this JCP maintained this way? 2 stars just because my Cashier was fabulous. I feel sorry that she has to work there!
This JCP is sooo organized its almost like a dream. Everyone is so helpful, even on their lunch breaks. I brought a complete look including makeup out of the sephora. The prices were great and the lines were quick. They also always have extra savings once you ring up. Being plus size can make shopping experiences harder than usual, but this store was a breeze.
Every single time I go to the Sephora here these girls look like they dont even want to see you in there , everything you ask for seems like a huff and puff I was in there yesterday I felt like I was begging to get help and even when they did help it was as if I was charity and not even buying something. They should either hire new staff or fix the ones they have only person I saw simile get who approached me was the Spanish manager who was very nice other than that those girls really drive away customers with their attitude. And I could hear them talking over their radios about the customers making fun of them! Thats. Terrible! No proper customer service at all! Worst Sephora yet!
I was not happy with the service @all. Not at all!!! The representatives are rude and have way too much of there own personal conversations while customers stand waiting on line to be served. I wont be returning to the Gateway location. Ill just order online and have my stuff delivered or go to 34th street where there more professional.
I honestly like this JCPENNEY overall, but this location is a turn off. They have 2 check out areas but only use one at a time with sometimes only 2 or 3 cashiers available, and the line will be beyond the doors. I have yet to go to this location and not be on line for close to half an hour.
Nice store. Set up nice and easy. Beautiful clothes
IT is sad to compare the hospitality of a New York with Nortj Carolina people but I must say the people in NC are more helpful look out for cistomers for checking out for prices specially when customer is saying its on sale. I wanted to purchase my mom a shirt of golden girls and she didnt even Bother to check a price. Very disguste with the unfriendliness. I am the paying customer not asking for nothing for free.
This JC Penney is the perfect place for last minute clothing needs. Id avoid it for larger shopping trips as most of the items they sell are cheap quality.
A great place to shop. Reasonable prices to fit your budget. Courteous and helpful staff.
Went for family portrait (it sucked) they sent me the wrong pictures and took another two weeks to send the right ones. I do like the store but there is not enough staff around
Jcp photography was very efficient with during the pandemic. Appointment only and they saw us on time. My photographer, Belinda, was great with the kids!
This smooth transaction my sale rep Katherine make sure every work out properly they are number one dealer
Great place to shop..
Clean plenty beautiful clothes
I love shopping there
Great holiday deals go stop in for a visit
The assistance is almost nonexistent the lines are that a concert and the management ignores the fact the whole shopping experience is effected by it this makes consider leaving the brick and mortar horrible experience.I gave an extra star for the 3 decent times.
Great deals, store is always in order. Only negative thing I have to say is everytime I go, I stand in the checkout for no less than 20 minutes... Every time!
Small, stood walking around looking for something for an hour and no one offered help. Had to look for an Associate behind desk to help me but she pointed me in direction and I still couldnt find what I was looking for. I see a lady walking by and asked her and it turns out there were none but it was online that there were.
Searching for a tennis bracelet for my bestie. Good selections compatible prices. Still looking but not forgotten.
Love this sandwich has
Good staff but far JC Penny should have more outlet
I love Jcpenney. Except I will never get my online orders delivered to the store again. The wait times are ridiculous. Over 20 minutes last week and ended up having to leave to pick kids up from school without getting my package.
Do NOT ever buy anything from their modern bride collection. We sent my engagement ring to be resized THREE TIMES and rge second time we went back to pick up the ring, absolutely NOTHING was done to it!!!! So we had to get it sent back again. If they do not get it resized this time im asking for a refund. What horrible customer service they have!!!! No manager on site when we asked multiple times all off a sudden a manager appears!!! Ofcouse she xoesnt know anything about what is going on and why nothing was done to the ring or when we can expect to get it back. Mind you, as she was speaking to us she did not once look at us and kept looking straight at the rep..no concern was shown from any of the three reps whatsoever. Im furious!!
Im a new customer and a lot of people recommend me to JCPenney bcaws i was shopping at DXL BIG MENS STORE IN KINGS PLAZA MALL AND THE PRICES THERE ARE KILLING ME BCAWS MY SON IS 13YEARS OLD AND HES A LARGE KID SO FRIENDS TOLD ME JCPENNEY IS BETTER FOR ME AND HIM SO HERE I COME JCPENNEY SOON SCHOOL STARTS BACK ON SEPTEMBER 5TH2019
This JCPenny is fairly new. Beautiful store. Great selections. This is one of the few stores I can find slim pants for my grandson, & husky for my granddaughter.
Line is always long and moves slowly
I took my grandson to get his birthday photos and I was greated with a Hello. I am very pleased with my JC Penny experience
The prices were a little pricey but for the material of the clothing,it was so worth it. Look around and enjoy
They are the worst they stole my ssn and got me a credit card without my permission. Am gonna sue them.
Brooklyn is allowing in store shopping I called 22/6/20 12:49pm for store operator and it rings then I hear a click as though they disconnected.Guess I WOULD NOT BE SHOPPING AT THIS LOCATION!A recording should notify which DATE THIS STORE OPENS!
Excellent deal. Very well organized and easy to find things.Check out line moves very slow and poor customer service by some cashiers.
Had a nice experience in the Optical Dept. The optician Simone Pubill did an excellent job. Very personable and knowledgeable. Choosing glasses for myself was never easy but Ms Pubill made it so. Loving my glasses. Thanks Simone Pubill for all your help. Will be going back.
The check out line was extremely long 25min wait if I didnt really need what I had 2 check out I would have left it like a lot of people were doing. Not 2 take anything from the cashiers because they were working.
Friendly staff. Very clean
I love this shop. Prices are a bit expensive. And its a pity theres no big-size department for men like you should be in America. A nice and pleasant shop to buy in.
Security Guard at the front entrance had more manners and decorum than the rude woman at the jewelry counter when I asked her if they did appraisals and youd think I was asking for her ss# .. just rude..
Total reviews rating 4.2
199 Reviews for JCPenney 2023:
Review №1
2022-02-15Buyer bewareWhen you get to the register the prices that are displaying atThe register does not match with the tag/ advertised price. Make sure to check the price on every item. Very strange shopping experience all the sale items did not ring up at the advertised price and the cashier keep insisting that I had to pay the higher price and at th end of my transaction she told me my bill was 187.64 instantly I knew I did not have $187 worth merchandise and insisted that she ring my items over and low and behold my bill came up to $123.21 ….Very odd experience. Buyer beware!!
Review №2
2022-06-13Well organized, efficiently run store with friendly knowledgeable staff. Timely processing and shipping of online orders with easy exchange/return procedures. Great sales on clothing and underwear for the whole family. The rewards program is good as well.
Review №3
2022-01-03It’s in a new walk-through shopping center prices was pretty good we needed a couple of winter clothes for the visit in New York.
Review №4
2022-03-03I guess my statement didnt take when I sent it. What I said more or less was the customer service people on the floor were very courteous and helpful in assisting me in finding dress blouses. The Customer Service person at the cash register was equally courteous.
Review №5
2022-05-14Seems like its the same clothes. No change to style, no one to help. And why does the store smell like mildew? Use to enjoy shopping there. I understand now why so many are closing
Review №6
2022-04-15Went in about 1 1/2 before closing for a suit that my son needed last minute. There was an employee in the mens section and so I asked for a price check on an item with no tag. To which she said” I don’t have a scanner. Walk around and find someone who does or go to the register”. I said ok and decided to take a similar item to help at the time of paying as it was late and was not going to run around looking for additional help. I also needed a mens shirt. I found one out of the package and held it against my son as one would do in a department store. This same employee approached me and asked if I needed help only to ruin the offer with, “ cause you’re tearing up my shirts”I decided to drop the shirt. . I understand retail is not the funnest, especially when your job is to keep things neat and tidy. I’ve worked retail before and so I am mindful and respectful. Went to the register only to be received by the rudest cashier ever. Is there something in the air at this center? It is conveniently located and been there quite a few times. Never disappointed with the highly expected rude attitude and lack of attention. As mentioned by another reviewer, ghetto indeed. This time I had to leave a review.
Review №7
2022-06-10I had such a terrible experience at this location. I didnt like what I saw of customer service. I think that they still have a lot to learn as a company of how to treat all guests equal.I spent over an hour picking out my items and then waited in probably a 15 minute check out line. they dont have a separate section for returns and exchanges. Why as a huge name company you wouldnt have a separate section for those issues, I dont understandIn that time, I saw a huge difference in how they treated Caucasian customers to black and brown customers and I was of no exception to the kind of prejudice I saw. But there were definitely Caucasian ladies whom didnt even have the receipts for returns that were being catered to and such a way that was amazing to me. They were helping them price check, they were going above and beyond for them. AI thought thats how I would be treated. That every other person could expect that A1 customer service....However that amazement was shattered when I noticed how black and brown people were treated which was not even a greeting - pretty much ignored until time for payment. And it really made me feel a little sick inside. And my experience was no better.When I stepped up the man barely acknowledged me he basically just took my items didnt say anything to me he started to fold them up and scan them ask me if I wanted a bag. I said yes but noted the price was different then what I saw advertised he said that those items were new I told him they were under the sign that says that those dresses for $24. I dont think he really was listening to me.He then started showing me how much it would be if I applied for a JCP card which was frustrating. This had nothing to do with applying for a credit card. He didnt investigate the dress at all. I told him I had a JCP card already and I wasnt going to pay that price. He said you want them? I said not for that price, I told him I didnt want them, he seemed annoyed but its not my fault...it was advertised one way and ended up being completely different. He said was a new item, how would I know that when the sign said all Arizona dressed were that price?I was also buying a ring. I said that I would just take the ring. As he rang it up, I told him I didnt want the box. All I asked of this man is if he could take the ring from the box because I wanted to wear it out. And again I dont even think he heard me...cuz he was saying show it to the security guard-you have to show the guard the box because it has the security tag. So I told him again I dont want the Box I just want the ring so if you could please just take the ring out of this box so I can wear it out the store. He looked at me like I asked him to complete quantum physics and said he couldnt do that because it was too difficult. He said he would need a scissor to cut it. And we both just stared at each other for a moment and I looked down at the machine and I hit that I dont accept the charge or price. I said to just to keep everything that I dont want anything after all -to have a good day.What I took away from this experience was that, had I been a Caucasian woman, heaven and earth would be moved around for me to make sure I felt supported and good in my purchases. But since I wasnt...I wasnt even worth a friendly greeting.Im planning to email JCP directly also because that kind awkward racial stuff cant go on.
Review №8
2022-06-23I shop at JCPenney a lot. I know that most items dont ring up at the price thats on them or you could apply discount codes. I was purchasing three items today and had a 15% off discount code. The discount applied to two items but not to the Levis capris. The cashier then tried to get me to get the JCPenney card and it would come down more. I declined getting the card and got the capris anyway at $59. When I got to my car I put the same item in JCPenney cart. They came up at $24.48 with a discount code. So I would have been able to buy two of them for the price of one that I purchased in the store. Thats outrageous! Discounts should apply to all items. I wasnt expecting the discount to be as much as the online discount, but I should have at least received the 15% I provided. Im very disappointed but I dont know if I want to waste my time returning the item and ordering it online.
Review №9
2022-06-05Great sale prices today. Ive gotten so used to shopping online it felt good to be in store. Only bad thing was the lines to check out were crazy
Review №10
2022-05-27The store was very busy and its had alot of sales items. The lines was very long and the associates did there best. I was very disappointed with the store a large part of it was shambles and there was no price checker you had to ask an associate if you wanted to check the price.