Kerbside pickup
Yes
JCPenney in Staten Island
Categories
Location on the map
Staten Island, Richmond County, New York, US
Service options
Delivery
Yes
In-store pick-up
Yes
In-store shopping
Yes
Health and safety
Mask required
Yes
Staff required to disinfect surfaces between visits
Yes
Safety dividers at checkout
Yes
Accessibility
Wheelchair-accessible car park
Yes
Wheelchair-accessible entrance
Yes
Wheelchair-accessible lift
Yes
Amenities
Public toilet
Yes
Planning
Quick visit
Yes
Payments
Cheques
Yes
Debit cards
Yes
NFC mobile payments
Yes
Credit cards
Yes
Phone: +1 718-982-9330
Site: https://www.jcpenney.com/locatio...
Site: https://www.jcpenney.com/locatio...
Opening hours
- Monday:11AM–8PM
- Tuesday:11AM–8PM
- Wednesday:11AM–8PM
- Thursday:11AM–8PM
- Friday:11AM–9PM
- Saturday:10AM–9PM
- Sunday:11AM–7PM
JCPenney in other cities:
Comments (199)
Longtime Pennys shopper hates to watch the stores ongoing slow death. Buy one get one half off wont go away. Go back to sale prices.
The store is okay but the old women who work in the jewelry department have really nasty attitudes. Very attentive to white customers though. Dee is in a league of her own. She’s the worst. Never met anyone with an attitude that awful.
Its ok. Most of the womens clothing looks like they are for old ladies.
Luv jc penny always good service and everything I need is there.
They have a big sale until April second because of Easter holiday. Today we went my wife and me to get her some dresses for the holiday. We arrives at 6:30 p.m. and they started calling for closure at 7:00 p.m. i think this is the new time after corona period. We get two dresses for her for almost 17$. Always good price with good quality and good customer service. Totally recommend this one at the island
A shell of its former glory, Pennys is now a sad visit into what once was. Never again, I fear, will this once giant if retail achieve the success it once had. A visit to Pennys now is depressing, as even the employees are aware of the stores impending Denise. Though, defiantly, they soldier on, keeping the stores ever dwindling stock in good shape. I miss the old days.
Hmm what to say... I absolutely love this store but there dont have enough staff. There is only one cashier station per floor, they are great people who do this but there isnt enough cashier stations. When you buy clothes now, there are not to many staff members there to help you. I did the other day run into one and greeted me with a great smile and did help me out. This was something that doesnt happen to much but he was great.The last things that I tried to buy were jeans and mens underwear. They only basically have skinny jeans and the underwater dept was a total mess!!! I mean the biggest mess that I ever seen. None my size, half the packages were open, and there was no packages that were in size or orderly.I think jc pennys here changed a lot but thats not a good thing. I would hate to see them pack it up, because I remember the beginning when they moved to the mall. They were excellent everyday, but now I cant really see myself shopping there. I tried online and they didnt have anything I needed either. I decided to go to Kolls after that and they had everything I wanted and great sales. Oh well what can you do. 3 out of 5 stars. I hope they get better. The store staff are wonderful and they keep this place alive at jc pennys.
Usually a great place. This time the lady who check us out had no clue what she was doing...
Terrible experience! I was looking for a specific item that Ive bought a few weeks ago for over 45 and because of theres no assistant staff expect the only poor cashier that has a long line of customers, basically no help whatsoever. I went to the CS and their answer was in these words or others, basically Tough Luck! Ive asked for a manager and warned a few long minutes, and have up the bad experience. Ive told them that from me they wont see any business anytime soon, and left.If I’ve helped, thank you for clicking the “LIKE” button!My Ratings: A SPECIAL DUNG AWARDS 💩💩💩Price $$, Service 00*, Comfort 0.5*## Will I visit this place again? Only as a last resort!
Always has a deal and never disappoints
They have such nice things for the prices
The worst curbside pickup experience ever. Checked in and after 20 mins was notified to come inside to pick up. Had to speak with 4 different employees to find the pickup location which was no where near the curbside location
I have bought a mattress from JC penny store and a month and a half later when it was supposed to be deliver I had a very bad experience with the delivery company , i waited a whole day from 1-5 PM as they told me and at 7:30 the driver calls me on a Friday from the front of my house. Of course I was not home at that time anymore . He also told me they will deliver Monday at 1pm and of course that did not happen again. The delivery company name is Citipack delivery systems on 55 street New York. I would give a zero if possible.
Excellent service and you can find some items that you may not see anywhere else especially in jewelry. Great sales ans discounts.
Went to the portraits studio last night. Danielle was the manager and photographer. She was great and very patient with my cranky 2 year old. I don’t know how but she managed to get some very nice pictures despite his tantrums. The photos were available online within a few hours which was much faster than anticipated. Thank you Danielle for your professionalism and patience!
Cant buy cotton bed sheets wuth deep pockets! And the others they have are this microfiber garbage. They dont have much of quality. Had to buy from Amazon!
I always liked JC Pennys but alot of the shelves and racks were lacking merchandise. I guess they are affected by the supply chain shortages.
One of my favorite department stores.
Great store awesome place to find good deals the line can take forever though
Great service. Arrived 30 min before store closing. Associates were very helpful and pleasant, despite chronic understaffing on the floor.
Well I never been to JCPenneys I wanted a back road for men so the first place I went was Macys they had one back roll which was a Ralph Lauren for $100 Im not paying $100 because some dude put a horse on a roll what is that some special cotton cotton in this cotton man I said you know something let me check out JCPenneys I went there and their bathrobe was on the clearance shelf what would it cost me $50 I paid like $8 for one and then $12 for another one and I got me a pair of slippers for like $7 too which is originally $25 yeah it was a great experience loved itI came off like a fat cat I was very very happy
Very help staff, Lot3of stuff to choose from, The only downer is that you couldnt try anything on. Dressing rooms still close
Good prices on value merchandise- would be five stars if check out process was more efficient. Need more customer service check outs. The sales associates work with the customers very well even when the customers are upset that it takes so long to check out.
Large selection and friendly staff.
Ordered items online for in store pick up and when I got to the store...there were 12 people in front of me with only one cashier...which had to leave desk to go pick up ordered items from another location....spoke to a supervisor and he got right on it. Put two extra registers at work and the line finally began to move. Satisfied with how they handled everything.
Store was pretty empty but the shelves were well stocked. Was looking for jewelry and was able to get name brands on sale.
I was very surprised when I arrived at JC Penny. The store was crowded. It hasnt been like this for years. Then I saw why. The prices were very reasonable for their products. I guess the new CEO has been correcting the problems the fro former one created. I will definitely return for products I need.
I buy alot of stuff for my mom here. Staff is great and I get good deals. Only thing I dont like is when there is one person doing the register when 7 people are on the line or when I cant find someone to help for over 15 minutes.
Got everything I needed from winter coats to shoes for my husband
Did not have dressy leggings and no employee could help me find the right leggings. I had to hunt for them myself. Ugh....
Good place to shop found everything I needed and there are sales associates on floor to assist. Also, I scored a 30 percent coupon was able to save at checkout.
Well I havent been to this store for years. Going in and seeing the new store was a surprise. But all in all, the clothing still have a lack of sizes for lets say some of us larger men. When I aksed if they had more. The response was online. Reply, if I wanted to shop on line who needs a store. Id rather shop in a store.
A mega store with a lot of Offers, the only problem was that serie only one staff for a.lot of people, clients paying and requesting Members subscriptions wasted our time in líne.
Love this store. They have the best sales ever and the quality of the clothing is Always very good. And they have some great dresses for usually good prices also. Some are pricey but again they always have good sales. I love Jcpenneys
A wonderful store with unbelievable prices, you won’t find anywhere else, beautiful shirts and deals under $10; It’s my favorite store; I find here all that I need for clothing, I don’t need to shop anywhere else! Also Take advantage of the coupons too for more savings and of course pay off the bill one (1) shot so you keep the savings 😊🙏🏾
Plus size womans department was disappointing.
It has a lot of varieties with cheap prices. I like to shop there especially if I have a good coupon as I will buy a lot of things with good prices. It is a big store so you will find stuff for your home too. The clearance items are with affordable prices.
Unfortunately I do have to give at least one star, however, I have had the worst experience at this location.I purchased a ring from the Jewelry department as a gift for my mother. I dropped it off for resizing on 11/25/2018. Promise date was 12/16/2018. Today is 01/02/2019. LITERALLY into the next year, and I have not received any messages/calls/emails about picking the ring up. I have called this store for a week straight during business hours and CANNOT reach the Jewelry department. I got hung up on TWICE by the Womens Department, which was the only department, by the way, who even picked up the phone. JCPenney Customer Service also called on my behalf and COULD NOT reach anybody. I purchased a ring with lifetime warranty and NOW, I have NO ring, NO gift, and NO answers. I live in Maryland, and what should have been an easy process of my mother bringing in her slip to pick up the resized ring, has now become a matter of me having to drive across several states because I have to be IN-STORE to settle problems that this store is CLEARLY incapable of handling. Dont trust your jewelry purchases with JCPenney and certainly dont expect your warranties to be honored here.
Overall I do like this store but I wish they had more employees to monitor the customer actions. I was trying on pants and someone started smoking pot in the fitting room. It would be nice to have more eyes around the store.
All the cashiers are so kind, efficient and helpful. Especially Fannie. Great deals. I buy their leggings and wear them to yoga. Get many compliments!
I love this store. They always have so much variety. But apparently jeans for girls dont exist anymore only jeggings. Which was very disappointing considering thats why we went to the mall.
Stay away from salon and shoes. The people at registers are horrible and rude! Making my 87 year old mother wait and not willing to help. I demand a manager, because I had to ask 3 times before she called. They fixed problem easy!
It sucked they have no stock
Its an ok shopping place but sometimes what youre looking for is hard to find and the racks are sometimes empty from being shopped out. The store is usually hot too in summer or winter. But the selection is nice and the ppl that work there are nice & helpful. Ive shopped here many times.
Prices are good, large variety of items. Only problem is store is a bit messy organization wise with a lot of open packages.
JC Penney has some great sales on designer clothes. The staff here are wonderful as they can help you navigate the store to find the department that you need. There is a very wide selection of products and clothes to choose from
Its 100 degrees outside and this store just lost out on a huge sale because I thought I was going to pass out from the heat because the AC doesnt seem to be on. I AM LITERALLY DRENCHED.UNACCEPTABLE!!!
Associates can be unknowable about some merchandise. Lines are long at any given cashier. Place can be messy an associate will walk by and disregard it. Can never find any one around to ask for help. Clearance section is very unorganized. I think this place needs a complete transformation to successfully grow and thrive.
Nice to be back at Penneys after a long lockdown and being able to browse. SI store was pretty warm, but it was nice to see people coming in looking for items and walking out with shopping bags.
Very good service nice place.
The cashier in the womens Dept needs to understand that its her job to help the customers. After charging me the wrong price on a pair of sneakers.She insisted that the shoe Dept is a self help area and I need to find the right price. She wouldnt go check or call anyone. She kept asking me if there was any workers there. Isnt what there phone or radio is for to get assistance.
Found great deals and wait to checkout wasn’t long in men’s department.
1 register open... all other cashiers are closed!!!
The Red Zone may look like a tornado hit it, along with every undesirable customer, ever; but the clothes are really nice. Only downside is that a lot of the clothing in the mens department will make you look like a white trust fund baby with daddy issues.
One star is probably too much for this place went to buy a pair of sneakers the place was a mess had the wrong size sneakers in different boxes and totally unorganized the security guy was sitting down with his phone not even keeping an eye on anything they need to get some responsible workers in there to straighten the place up.Completely terrible experience
Excellent service and great prices.
Customer service has deteriorated a lot over the year, especially, at the Staten Island Mall Store, where no one is available to receive the phone call in any department. I am having problems receiving the item ordered two weeks ago and no help is being provided. Looks like they have laid off a lot of people and think that their good for nothing computer systems will take care of customers.
Usually the store is spot on ...no problems at all...last night I purchased 3 pieces of jewelry along with clothes...Jewelry was put down first and rung up first...the associate was very nice and polite...but was very distracted by answering questions from other shoppers while ringing me up...when I got home I noticed the jewelry was not in my bag...have to now hope they realized this and put the items on the side for me and not back on the display.
Depressing...shelves somewhat disheveled. Wasnt always like that. Short on staff especially. I hope they survive. But it will take a big capitol investment.
Worst experience ever. Went to take some portraits and the front desk woman with the curly hair and glasses didn’t even acknowledge me....then when she finally did she wouldn’t take a walk in because her “lunch” was in a half hour And a portrait session was 45 mins long. Mind you the studio was empty because she stated she had a 1:00pm cancellation. So I’m all reality she could’ve accommodated us.. she just refused to and I am a steady customer of jc penny. I will not be coming back
Unfortunately they do not provide wheelchairs as Kohls does. Very difficult for my brother who is disabled
Penneys has the best sales and coupons!
In, found pick-up after trying where the email stated, got in line (somewhat confusing with an arrow on the arrow), then really waited since storage was somewhere else. Being 1st in line helped. People in another line realized they needed my line.
We went to the JCP Portraits studio and we loved every minute there.The woman who took the pictures of my family were so patient with my 5month baby and my other son. She got so many gorgeous pictures and even made goofy faces and did silly things to get the shot. The point is if you are friendly to the staff they will be helpful and go out of their way to make sure your happy and thats what exactly what happened.They became very expensive since i just wanted digital pictures so for $100 to get all my digital shots was outrageous.
This is a great store with good prices and awsome clothes, this is where I got my graduation dress it was so pretty and they also have very helpful employs. Personaly I think they beat target in organization !
Not happy with my jc penney experience today. I had received a 10 dollar birthday coupon which expires Nov. 1st and I was told that it wasnt going through. Yea, happy birthday to me.
Was shopping today .. they have marked down stuff alot so i was buying alot in clearance fashion jewelry. one customer has the nerve to ask me to stop loooking at the jewelry as it bothers the cashier an old russian lady. whaaa? i told her to go away and do shopping she was crazy and out of place but i always feel they have incompetent staff who dont want towork and that is why most of them are shutting down.. they dont have any customer service so they should close or employees should stay home.
I always feel comfortable shopping here whether it be for clothing or anything for the home. Still dont know if this store will remain open because of the bankruptcy filing.
Can find whatever you need in clothing here except formal clothing. For some reason they dont have alot
I love JCPenney. It is the only department store in the NY metropolitan area that has a large mens big and tall section.
Still the best department store. They have a nice selection from lower mid price to higher mid price merchandise. Sometimes difficult to find floor staff, but thats most stores now.
Great customer service in dept store.Salon is huge and very accommodating, fabulous retail hair products lots of choices and brand names.
My experience at this store; Store workers are rude and store detectives follow you around like your a thief. Don’t bother bringing any coupons because cashiers will make you feel like your a loser for using then.
Great store to shop at...the staff are personable and helping...
The 2019 Jcpenny Thanksgiving day sales and merchandise where great. The better quality of the merchandise has improved over the past few years and the cost of merchandise has increased. The Jcpennys electric kettle bythe Cook company was my favorite this year as well as the Pyrex glass Tuberware / bakeware.
Great location, and always kept up to par alongside other Jcpenney locations. Youre able to find most of what youd find here, that you would at any other locations. Disparities within the selection due occur sometimes, so online orders and free shipments to the store always exist as solid alternatives. Major appliances are now sold here, so consider as an option, especially when comparison shopping. The barcodes on price tags are proprietary, so youll need the official JCP App to scan items in store to check prices, and get coupons. Ones time spent waiting at the checkout line, is the one area where things tend to go downhill, as during peak times, such as close to closing, it can take an unreasonable amount of time to get through ones purchase. Hopefully the forthcoming in store Mobile Checkouts serve to alleviate this ongoing occurrence.
Good quality merchandise at reasonable prices, and the staff are very nice. Great place to shop!
When you shop at JCPenneys on Staten island there are never any Kashi is open and when you have to pick up something from catalog you wait there forever the people who work there take your order then they have to leave go to the back of the store pick up the item bring it to the front of the store you can wait on line forever they should have the stock and the registers together
Not what it use to be as far as overall clothing selection. Then again nothing is like it use to be. Quality has gone down.
Great store. Its really big and has a wide selection of products. Staff is nice. I recommend.
I recently bought a ton of tank tops and some capris and had a coupon for an extra 30 % on top of the clothes already marked down so I saved a lot!!!
The clothes were nice and the cashier who helped me was wonderful.
Its the best store with prices and merchandise. Clean and nice help. Pleasant store all around.
I just recently ordered a new washer dryer from jcpenny website. Having 2 old units in my basement that both measure 27” wide I made sure to order 2 similar sized units. I with a friend easily removed the 2 old units from the basement with NO damage to the units or home so he could use them. The delivery was set to come last week and when they showed the box on the washing machine stated it was 28”. Before I had a minute to confirm with jcpenny that the correct measurement was 27” they left. 10 minutes later I had confirmation from jcpenny and the manufacturer that the correct size was 27”. They refused to turn around and refused to come back. A week later they send a second delivery crew and they now state the 27” won’t fit even though the first crew said they would fit. The customer service is horrible with the delivery depart blaming jcpenny And jcpenny blaming them. I am a jcpenny customer and should not have to bother arguing and dealing with their delivery company. Will never in life set foot in a store even if they gave away merchandise for free
Outdated clothing options for women in 30s. Shoe department lacking in options. Costume jewelry dept. Very nice and Sephora is huge plus.
JCPenneys is a great place to shopgreat deals at time to time definitely plenty of parking I highly recommend a buddy check it out customer service is pretty good I just think that one part needs to get better other than that they are pretty good
Prices were decent but the store was very hot. Did not feel like there was any a/c and the most checkout counters were closed. The ones that were open had very long lines
Since opening my JCPenney credit card 2 years ago, my credit has only got better and the only payment we missed was when I was volunteering for Hurricane Harvey and we were a couple weeks late back in September. Today I just received a letter (for the second time this year) stating they are lowering my credit limit. This also lowers your credit score. I am no longer EVER shopping at JCPenneys and will shred my credit card today for their shyster banking practices.
I got good sales there but the fitting rooms could use a good cleaning. A lot of dust bunnies on the floor; looks like it hasnt been vacuumed in ages.
I love Pennys. Its got all the basics and then some. Large selection, reasonable prices, good sales and great salespeople.
On black friday I have received a 500$ gift card. I went shopping at jcpenny I got four bags full of cloths and home items.then i went to the counter.A casher said there was only one person in the whole JCpenny building who got the 500$ gift card and that person was not me! Then 3 more employers came then the cash register was showing i used the 500$ gift card.I said ok i am going to leave the 4 bags here in, jcpenny, I was in a such a happy mood when i got the the 500$ gift card and you ruined my happy mood! on the way back home i thought i am never in my life going back to jcpenny ever again. i am still very upset about what happened that day.
Best customer service. Quality brands for the family. Great bonuses when u download the JCPenneys application to a smartphone. I will for sure be returning to this particular jcpenney. I love the kids department is my favorite
The big and tall mens is back on the second floor.Unless they have a logo, why do all non-white undershirts, long or short sleeve, crew or v-neck, have pocket-tees?Does anyone use those pockets?What a waste!
Great staff and awesome prices and love when there are sales they hand out coupons for you to save money on your purchases
Our family loves JC Penny and everyone in the portrait studio was excellent! Highly recommended!
Black Friday unbelievably there was was help everywhere no wait at the counter
I ordered something for instore pick up. Was not notified till 4 days after it arrived at the store when my time limit to pick up was almost up
I shop here sometimes. The prices are reasonable but sometimes the store is a mess. Clothes all over the floor. But besides that they have a lot of variety and there clothes are made well
Sometimes messy but has a big selection. Staff is helpful. The best place to buy discounted Nike.
JCPENNEY 9/3/2018Going to optical to buy new pair of glasses they have a good selection $99.00.bought pair last year very happy.David m Sanders
Free parking..uncrowded on weekday. Overall, helpful staff.
I enjoy a pleasant afternoon at j.c.penneyWith good memories afterwards.
Great store friendly pSales people good prices
Convenient location when I shop at JC Penneys. Decent selection considering the size of store. Friendly and helpful staff.
People are nice, always let us know when they have discount or coupons on the App. Prices are affordable, many choices.
Nice and helpful staff, clean and organized location and there is a Sephora inside this JCPenney with very knowledgeable staff. Lines were long but checkout was very fast.
Went to JC Penney salon for the first time and was not disappointed. Love the job Klementina did. Clean, friendly service and professional.
Wow Im standing in line right now and there is about 4 people in front of me. There is two cashiers all of a sudden one cashier decides that she is not going to take anyone else right about now those 10 people online like really youre not going to take anyone when theres a long line will never return here again.
Wouldve given a 5 but the air conditioning was out and made things a lil unbearable lol otherwise great for the most part!
Quiet and rarely ever busy. Except on weekends. They tend to be short on staff. But I enjoy shopping there.
Great place with great offers. The staff is very friendly , they dont make too much fuss with returns.
I shop here once in a while selection ok but there is better
Went looking forward to purchasing something however it was difficult to find anything appealing We did find some shirts on sale for my husband
No one never answers the phone when calling for sephora in jcpenney terrible customer service they need to revamp the way the work ethic in that establishment asap!!!!!!!!!! Just awful
Lorenzo the cashier was personable and my Liz Claiborne Blouse had a very good price tag.😊
Great selection staff was extremely helpful and polite but it was hot as hell miserable to try clothes on in that heat no air conditioning and the music they play made me want to run.
Love buying beddings and linens from JCPenney. They always have good deals. Better than Amazon or Target!
Very few available dressing rooms to use to try on clothes! Not cool.🤔😒😟
Stress free,, found everything I was shopping for + a haircut!!
I will never buy again in JCPenney, I was pick up my orders at store ,when I check out the shoes ,it seems someone already worn ,but cashier told me it is the way ,but is not ,when I check at store same style but different size is brand new ,how come she can say it like this ,so obviously it already worn ,when I ask me exchange it ,she let me go find by myself, so bad bad bad service ,
Great selection and some excellent deals.
We always get our sons pictures done here! They always do a great job! Very friendly and patient 😊
NEVER! NEVER! NEVER I will not buy more in this store !!! I bought a mattress on November 12 and wait for 6 weeks !!!! I call the store every day and they tell me tomorrow! This is the most horrible store !!! It is a pity that I did not find out about this before!
Terrible selection of mens jeansVery different in this store
No problem went to customer service order pick up fast ever!
I like this store have good deals, but the lines to pay are long and the cashiers are so slow.
Love getting my hair done at the In Style Salon by Liliana.
Wish there was a price scanner but their staff was helpful and friendly. Always have sales going on
Very nice store, many things to see,people should go and look for themselves. I was express.
Store is clean, well stocked, plenty of help and most things are on sale... unlike most of the Mall.
Typical department store, but maybe worse? Like the place was a mess, employees were talking instead of helping, and of course there was only one person working the register with like 10 people waiting.
Good just like the rest of them
Looks like they are closing they have nothing in the mens suit area. I WAS VERY DISAPPOINTED
Employee are so slow and old
I bought a necklace online i got it on sale and when it came in it was defective the clasp was broken i tried exchanging it in store they told me to call online where they also couldnt help me so I wasted money on a broken necklace no one was helpful not even customer service.
Great selection of any home goods and fashion. Employees seem nice, but rushed. Nice experience.
JCP has been around forever. A good shopping experience. Good quality merchandise and great value with curtious customer service.
I went to the JC Penney hair salon. Lillian is wonderful. Great personality and always does my hair just right
Havent been there in a long g time. Found some good buys, but was unable to find a scanner to check the prices
Great selection for what I needed and helpful courteous people
Great deals and nice atmosphere
My favorite Store in the whole Word, really guys you never going to regret joining jcpenney, you can find stuff for the whole family, and for you house too, very good prices, and friendly staff!
Lines to long. My wife made the long line. When she got to the counter, cashier told to go to another counter because she could not take her JC pennys coupons. Cashier had bad attitude.
Its ok but with no dressing rooms its hard to get you right bra size and other clothing
Cashier was excellent store is clean.prices ate great love my JCPenneys in Staten island.
One of best clothing,shoes and jewelry store in staten island.
Lines are always too long unless you go when it first opens. Good selection. Reasonable prices.
Wait 25 minutes on the line to pay and when I was served the woman threw my bag to the floor. Very bad attention. I do not go back to that store.
I left my bag after making an purchase. I been trying to reach someone at the store and one is answering the phone at the department where I made my purchase . Im very disappointed that i still cant reach anyone
Good place to shop. It has reasonable prices and find it similar to Kmart
One of the best shops in the Staten Island Mall chain. Affordable prices for high quality clothes & everything else.
The store was mostly empty, they had a lot of good sales
Not the same discounts, too few registers, very long lines. Gave up and left my purchase behind.
I love browsing for clothes at this store, specially if youre looking for sports clothes or Levis brand
The had some great buys,It was a little bit scattered all over the place but not dirty.
Love JC PenneyThe sales are very good n the sale ladys n men are very helpful , thankfully so
Love the variety between older and the newer trends. They also have a good selection between petite sized and plus sizes.
You open way tooo late.
Its great over here getting clothes, house materials and others for the kids and yourself...
Experience shopping at JCP is always amazing, great prices, quality items, excellent service...will continue to shop at JCP.. keep up the good work..
I went to pick up items I ordered at catalog Dept.... All good.
Nice store. A lot to choose from
All sales people were very polite.
Great deals all over . Great customer service
The dress section is great when you arent looking to spend too much and youre in a hurry.
It was pretty good, but the funniest part is how people thought I worked there tho I am 15
A lot of sales going on good prices check it out
Didnt really have a large selection what I was looking ladys leggings but on some they did have extremely high price couldnt find that many sales.
Jerry in window treatments was very professional and extremely helpful. Shop with confidence. Staten island store.
Couldnt find my size in items I like
Great service Especially Regina Fiore in fine jewelry knows. her stuff and very helpful
SoulGood
Got there withinith in 5 minutes of it closing. Thought it closed later and not early at 7PM on a Saturday.
There are only a limited amount of cashiers.The wait on the lines are ridiculously long. They need to hire more employees. There are no employees to help with a question or to find stuff.
Found great bath towels at clearance prices. 75%off!
All of the associates at JCPenneys are knowledgeable Im very professional enjoyed my shopping today
Oh, one of my favorite shops. You can find here a lot of good and helpful staff.
They finally got shopping carts. Now bring back the big catalog and you will be great.
Got me and my daughters glasses here. Pretty good deal and they were very helpful.
😃
Great prices and products. Doing a good job with social distancing protocol.
Not staffed well for a weekend and the clothing selection is okay.
I love this store. They always have coupons and sales.
Love JCPenney. Always find something good to buy. Hope it wont close.
The employee was very rude to customers and fellow employees. She has no idea what she was doing and let her line get super long!
Love JcPenny and all of their saless and COUPONS!! got something for everyone there great holiday shopping spot.
Always good deals in JC. Nice clean store with friendly staff.
Clean, well lit. Great indoor parking and outside too. Large selection of stores.
Salon prices are very reasonable,! I love my new look!
Total reviews rating 4.2
199 Reviews for JCPenney 2023:
Review №1
2022-03-12Realizing every store is short staffed, I must compliment the sales ladies working the womens dept in the SI mall store. They were so helpful both on the floor helping me find a size & cashier exchanging my shirt for the size I wanted. I had the wrong receipt and she looked numerous ways to make the exchange. They are ALWAYS this helpful.
Review №2
2022-05-30I never knew that there was a salon in JCPenney. I tried it out and had a wonderful experience
Review №3
2022-07-20Only 1 employee in the whole jewelry area helping 1 customer at a time with 7 customers waiting in agony for our turn. Come to find out the item I wanted was listed as the wrong price and they wouldnt honor it. Go out of business already
Review №4
2022-02-28Minimal merchandise, minimal staff very disorganized, and no associates on the floor for assistance. I wanted to try on a dress, and when I asked the cashier for FR, I was quite rudely told it was on the other side of the store. There was only one open fitting room for the entire floor. I would not recommend even walking into this location.
Review №5
2022-05-31Sale on all clothing great customer experience
Review №6
2022-05-17The staff here are rude. Never nice and always have an attitude. I come here regularly for the sales but everyone that works here seems to be miserable. It’s definitely a turn off.
Review №7
2022-06-27Great sales but the place is always a mess and theyre always short on staff.
Review №8
2022-02-19Lewis in the blinds department was amazing. He took his time to help pick out the blinds and was very patient and polite .need more people like him working in JCPenney.
Review №9
2021-12-28If I could give no stars I would this place is a mess there employees are rude Im saying this as a customer as a former employee I would highly recommend people not work here. The favoritism and management in this place is horrible I was fired for something that I did not do and they did not have any proof THEN they give a document stating that I can not step foot on any of there properties which its not even a legal document (had it checked) they literally keep people who put hands on you and people who dont show up they treat there employees like slaves especially during the holiday season then they cut your hours to nothing they do not treat those employees with respect they speak to you like a child and degrade you management are a bunch of lazy rude horrible people DONOT WORK HERE
Review №10
2022-01-16Still waiting for a check from them they owe me money I bought from them and three articles they sent me and the other article they did not send me I called them and they said that they would text me a few days later which I didnt get no text from them my order was in November 28th so Ive been waiting all this time when I put the order in they told me they had it then all of a sudden they didnt have it so they owe me money still waiting