Delivery
Yes
J.Crew in New York
Categories
Location on the map
New York, New York County, New York, US
Service options
In-store pick-up
Yes
In-store shopping
Yes
Accessibility
Wheelchair-accessible entrance
Yes
Wheelchair-accessible car park
No
Amenities
Wi-Fi
Yes
Crowd
LGBTQ+ friendly
Yes
Planning
Quick visit
Yes
Payments
Debit cards
Yes
NFC mobile payments
Yes
Credit cards
Yes
Phone: +1 212-255-4848
Site: https://stores.jcrew.com/us/ny/n...
Site: https://stores.jcrew.com/us/ny/n...
Opening hours
- Monday:10AM–7PM
- Tuesday:10AM–7PM
- Wednesday:10AM–7PM
- Thursday:10AM–7PM
- Friday:10AM–7PM
- Saturday:10AM–7PM
- Sunday:11AM–7PM
J.Crew in other cities:
Comments (181)
I came to exchange an item at the store. They held the item for me for two hours and completed my request in minutes. Seamless experience. Courtney processed my order. She was welcoming and knowledgeable. This location is run well.
Theyre taking the pandemic very seriously and I appreciate that a lot. Came in for a quick return, measurement, and bought a few things on sale. Measuring was very respectful of social distancing and the clothes were a steal!Love J. Crew!
I’ve always had excellent service here, and today was a prime example. Both the manager & the salesperson were very helpful. They exchanged a pair of jeans for me that was too stretchy & recommended another style that fits perfectly. 30% off sale today, too. Some years they have better styles than others, but I’ve gotten great casual wear there for years.Also love the J Crew bathing suits, which I generally get online (but can return at the store if they don’t fit). Great selection & quality - they last more than one season & I get lots of compliments.
Great layout and selection. Friendly/helpful staff. Make sure you check out the sale section in the back.
They usually have more inventory compare to other J crew stores in the city. Staffs are really nice and helpful. I sometimes return my online purchases here and never had a problem returning. FYI, they usually have a better discount than online so check out the stores first before ordering online.
I love this store and the products they sell!This store especially because the staff was professional and friendly.One of the best experience was when i needed to buy clothing for a wedding. The whole staff helped me pick and choose clothing that would match and look great.The only negative about this place is the price, if it was a little cheaper i would only buy my clothes from here
Austin (manager?) was incredibly helpful. Will always shop at JCrew because of him. Promote him.
A great store...I love J Crew because their clothes are stylish, cool, and fit well. Also, there is usually an array of colors to choose from (I like colorful clothing), and I can order from the website and pick up in a store...Its definitely my go to spot for swimwear (I usually order online)...
Super easy shopping for whole family, except infant. Best assortment and offering in the company. Only annoying thing is getting to mens shop on top floor is rather a trek up stairs thru entire store, or taking elevator of chance ( not quite sure if you are going to make it out alive or make it out at all)
I walked into this J Crew not realizing it was a higher-end store. I was looking for a t-shirt I saw online and I casually asked the staff they exclaimed that they did not carry t-shirts at this store. I did see lots of nice items I would not find in the suburb stores. I found a very nice work blouse and cashmere dress. The clothing there were cost a lot more than the other ones such as $500 skirt or $1800 snakeskin skirt!! The tall gaunt lady was not very nice but a petite lady was more helpful she was attentive and found me several items that I tried, I bought a few items I was very happy with.
Legacy brand still pumping out solid fashions despite not maintaining the level of success it once had with myself, my yuppie friends and contemporaries. The price point at times feels a bit inflated in comparison to the competition.Fast Fashion brands like Zara, Uniqlo and H&M continue to snatch more of the market share (and the wigs of many big name outfitters), but at the end the day J CREW still delivers in many basic and essential categories.
Jcrew is coming back with the mens styles they fell off before covid but got better !!!
My boyfriend is a very big fan of J Crew, all of his shirts and pants come from here. Although, unrealistically priced for my taste I will admit they are very stylish. My honey always looks charming in his washed-out J Crew Graphic t-shirts and unique colored shorts. Awe Im blushing now. They have really nice clothing and prints though, if i had the money I would definitely be a frequent customer
Easy shopping for whole family, except infant. Best assortment and offering in the company. Only annoying thing is getting to mens shop on top floor is rather a trek up stairs thru entire store, or taking elevator of chance ( not quite sure if you are going to make it out alive or make it out at all).
It’s busy, welcome to Manhattan. You can generally get in, find what you want, get out and not be accosted by salespeople. J.Crew as a company has excellent return policies and will help you have items not in stock shipped.
Putting aside the branding history and the name J Crew, I want to talk a little bit about the clothing. Suit blazers and pants are made from overseas manufacturers at very little cost to the company. Yet due to their retail locations and bloated sales team, they have to mark-up the prices 5-6 times higher in order to make a profit. I bought a jacket a few months ago and I feel really hot whenever I wear the jacket because the lining is made from what feels like polyester which is almost like wearing a plastic bag. I paid over 300$ for the blazer alone but the blazer feels like it should be worth 40$. My experience with their clothing has been abysmal and I hope J Crew will consider reducing their prices to reflect the true quality of their clothing.
Ive always loved Jcrew, this store really makes you feel welcome, for customers service I would give this location 10🌟, Nancy in the childrens department was always sweet.The Time, detailed and quality of clothes, Jcrew fell off, which is sad.
Always a pleasure to shop at Jcrew....phenomenal customer service and products.....I score a nice shirt 40% off!
Beautifully, classy shop with mens, womens and kids clothes. I do really like the designs but the prices are mad given that quality is not always top notch - think $700 for a coat that would retail for $150 elsewhere, or $300 for a quite normal jumper.
Awesome location but Mens shop is on the 3rd floor, which makes it tough for the guys. Theres an elevator but its usually crowded with moms and strollers. With that said, they do have a great collection of clothing for men. If you need help they have reps around the floor for suggestions and help.
This is one of the best J crews in the city, the store is big and they always have everything in order and clean. Its great!
I am a senior in college & will be entering the workforce post grad. I needed a suit for an interview 5 days away. Im in the fashion industry so I shop for quality and style. I thought of J. Crew and headed to 5th ave. I grabbed a suit to try on. Thankfully, I ran into Kal & she assisted me. She was so helpful and attentative. Jewel in the fitting room was great too. The size blazer that I needed was not sold in stores. Jose, the manager made the executive decision on what size to order and it came within 3 days. This suit was the perfect fit for my body, fabulous quality, and great fabric. These individuals went over & beyond to help me on my first interview for my first career. I am forever grateful. Theyre very educated and know the product. Will forever keep going back!!
Huge selection but the store was a bit overwhelming. It also seemed understaffed and the clothes were a bit strewn about. The store is two stories and the dressing rooms had no A/C when I visited on a last week. Its decor also didnt feel like most of its other stores; it was a bit bland compared to their signature style.
It was great experience shopping at this store. Donna( if I spelled correctly), a team member was great. I went to buy a Tweed coat.
Amazing flagship J Crew store. Beautifully decorated and great selection of apparel you dont find at the typical mall store. Worth the trip!
I came here to buy a few shirts during their winter sale and it was a great experience. I bought about 5 shirts, all under 30 bucks and the reps were great in helping get additional stuff from the back. I wouldnt have found some of the shirts otherwise. Surprisingly, it wasn;t as crowded as I thought it would be, during sale and christmas season.
LOVED the personalisation station. I only use the magic wallets from J Crew and was thrilled when I could get my initials imprinted. It only took a few minutes and the lady assisting was chatty and friendly.
I had a very bad experience at this store. The prices on anything in sales area are not the same when you bring it to the register. I just didn`t noticed that and I was overcharged.Realized that when I got home. The price tag gives you one price and the cashier at the register gives you another. When I went again to this store to ask someone why the prices are different they only shrugled their shoulders and didn`t give me a proper answer. Be very careful when you go there and do not let them to trick you
Went to return a shirt and the store was very clean, organized and the employees were very friendly and nice
Favorite location of J.Crew in the city. The salespeople are super friendly, courteous, and helpful (and consistently seem happy to be there). It is always well organized and the sale selection is always impressive. Huge fan of J.Crew in general- but this store is the best.
Been here a number of times, usually very crowded but the service is good - most recently Marcus was very helpful placing a phone order!
I had the worst experience in this J Crew store！I received one defect product from online purchase so I went to this store for return. To my surprise, both the associate and the manager refused to accept the return because it is defect!I then went to the J Crew store at Rockefeller Center. They handled the return properly. It is ridiculous that they treat their customers differently with other store and they dont care about the return policy at all!
Very nice store, just got a peacock cashmere sweater under $60 on sale. Also do well with them online. And BR is just across the street, and I love Union Square.
Great staff. Basic J Crew stuff but had a pretty good sale on kids suits.
I love this clothing store, specially this one in the 5th avenue. They have a lot of stylish clothes, and their people is so nice and helpful. I would totally recommend this store
This location of J.Crew has a huge selection. Its 3 stories of beautiful merchandise that catches the eye with vibrant pops of color. They often have a pretty large sale selection with additional 25-30% off on the 2nd floor. J.Crew is known for its preppy style, but more recently there is an edge to their designs. Lots of color, sparkle and patterns make this a fun place to shop!
In April I contacted Sarah at the Customer Advocacy department at J. Crew to complain about the inferior quality of a garment that was marketed and priced as a quality and high end product. She gave me her email address and told me that she was sending me a free shipping label to send the product back to their offices in Lynchburg so that they could assess the damage and decide whether or not it was a quality issue. No such email came and so to get them the product I called the store located in Tribeca (NY) and asked for a shipping label. May 15th 2015 at 11:45 am: I then packaged the two J. Crew suit jackets (approximately a $350 value each) and took them to the store to be shipped back. Michael the manager at the store printed out the shipping label and email and after I took pictures to document the drop off and the boxes contents he supposedly shipped the box out. May 22nd 2015 at 5:54 pm- I had not heard from anyone so I gave the store a call. this phone call would last a total of 01:03:20 in which Michael and I discussed the fact that he was in fact the person who helped me. Had acknowledged the fact that the UPS Tracking number stated that the package had not been picked up let alone delivered. He then checked the store for the package and found the package was not there and recalled actually sending the package out. The package is now LOST. The outcome that I agreed to and that I believed was reasonable was as follows: I would be able to come to the store and chose two suit jackets to replace the lost personal items that were lost WHILE IN THEIR POSSESSION. May 27th 2015 aprox. 1:11 pm: I went to the store to be reimbursed for my suits. The manager on duty that day says that I will have to wait for Michael and come back tomorrow. I assured him that I wanted no part of wasting further time and that because of the nature of what was happening I demanded that I have the issue resolved that day. The stores general manager refused to come out of his office to be bothered with me and the terms were then changed that I would receive the sale price of one of the suits being sent out ($75 instead of $350) and then gave me one suit jacket and told me I had to come back the next day. (NOTE: The suit Jacket given to me not only looks as though their has been heat directly applied or an immense amount of pressure. THE SUIT WAS RUINED BRAND NEW. THIS IS THE QUALITY they are so quick to boast about. When I tried to return the suit I was met with skepticism and refusal. The suit still hangs in my closet.)
Only one cashier at register. Sales people don’t seem to care there are long lines. No one asked me if I needed help. Overall staff is rude. Better off shopping online. Who needs the attitude.
Some really nice people working here with the exception of one old Lady working on the men’s floor. She has a problem with people of color. I’ve got plenty of money and I won’t be bringing it back to this location.
Not the BEST for their mens shop (that would be a toss up between 484 Broadway & The Ludlow Shop), but their kids & womens selections are pretty full. I stopped in last night on my way to dinner with friends, and found my wife the perfect gift for our 4th wedding anniversary. She is obsessed with all things ancient Egypt - I found her an iPhone case (she needed a new one) with camels on it. Gave it to her this morning, and she loved it! I love that I can always count on J.Crew!
This is a good JCrew Men’s Shop. It’s not as crowded as the Soho one and it’s more spacious. Also the dude cleaning the elevator today was welcoming and friendly. Good experience.
Very friendly staff, place looks organized. Good deals. Thank you Catherine, you made it even more fun to shop! A presto!
Always attended by incredibly knowledgeable and friendly staffs at this store. For me, it’s delightful experience to shop here every time I visit.
This location is smaller, messier, poorly stocked and less organized than most J crews Ive seen. I will only be back if I needed to run another errand at a neighboring store. Its not worth dealing with parking in that area just to go here.
Super friendly staff that doesnt feel like they are constantly hovering, great selection. Quite literally the only small complaint would be that the elevator to the mens floor takes a lifetime to arrive.
The best selection of mens clothes. The staff were on point, and quick. This is the right store to get yourself ready for the summer season.
They have nothing in my size. The largest they carry is 32 leg with the rare 34.
The customer service here was decent but I felt like they could have been a little bit more helpful rather than constantly watching over your shoulder.
Its a decent J Crew. The gentlemens department could be more well sorted and service could be a bit better. Quite cool to take the elevator all the way up though.
SOHO J Crew staff is Excellent! Very attentive Customer Service. They will call to check on items and are very pleasant!
Theres a sense of high end tranquility inside the store. The sales associates are very friendly and the clothes have a modern taste.
Big store; helpful, friendly, enthusiastic staff; always well stocked, well laid out, well maintained and an enjoyable shopping experience.
Julian Warmbo terrible employee
Considering it is supposed to be their NYC flagship store they dont carry many sizes.
The elevator to mens store is kind of frustratingly slow. Other than that, its a good, well-organized store with friendly staff
Fancy and expensive.
Bought a suit here for my wedding- great pricing, great guidance from Jason, great suit for my big day!
Nice store they wouldnt have to close any stores if they reduced their prices on clothes etc.
Massive store with a great selection of clothes. The service is very good and location is prime.
Beautiful store but not enough selection for teen/young adults, nor is there a large selection of product in general.
Honestly I liked their stuff more before than I like it now but still one of my favorite brands.
Great service. Associate and manager went out of their way to solve my problem and get me what I needed.
Store and staff are good, other than having NYCs slowest elevator.
Friendly, helpful staff - always nice clothing to purchase
Terrible customer service. Cant get help on a normal day. Made a bridal appointment and she was unbelievably unhelpful.
Five star rating is specifically for the service. My customer service experience was exceptional.
They are nice and friendly people at the men’s shop
Excellent service and clothes. They brought bottled water when their lines were long due to computer issues.
Love their style and sizes. Sale prices are the best.
Friendly staff willing to help assist you with what you need. I always have luck with sizing at this chain.
Worst customer serviceThey ignore you are not real, not genuine and always busy doing other things than helping customers.
Some of the staff are out right rude but they have a better collection then soho shop
Clothing line taking old looks and making them modern. moderately priced.
Nice big store. Good sales section for men.
Large store with good selection of J.Crew clothing. Good help in finding what I need.
Take the elevator to find the mens section! Very helpful staff and great inventory.
Good selection and great sales. Quality products
Not at all fashion forward. Fabric looks awfully cheap but $$$ than h&m
Love there kids selection
Best selection and great staff.
Went to three locations that day and the sales help was amazing
Bought a suit here and had a great customer experience!
Staff is pretentious. Love the clothing though
Decent selection and friendly staff. Go check out the clearance section!
Sale prices were very erratic and the range of outfits wasnt impressive either.
Long line to pay, with only one register that was open. Not such a great customer service.
I love this store! Great clothes
I love JCrew the staff is friendly and helpful.
Love j crew hope you guys dont go bust
Low quality mens clothing at ridiculously inflated prices. If theres a sale, maybe.
Good place to shop.. superb quality!!
Friendly customer service staff.
One of the bigger J.Crews in New York. Mens is on the third floor. Elevator can be a bit slow sometimes.
Very nice people special the cashier katherine
Love JCrew and love this store! 3 Floors!
Moderately pricey clothing store to buy Christmas Sweaters for gifts
Great customer service!!
Decently priced. Amazing clothing! !
Excellent customer service! Great people!
Awesome sales that usually arent going on elsewhere
Sketchiest elevator in NY! Congrats guys, you did it!
Wow! No matter what you can never be disappointment in a store like it.
The childrens clothes here are the best
Great selection of clothes and accessories.
Decent size mens shop in this store
Good selection with helpful friendly staff.
Next time to introduce a friend to be able to give a discount?
Best J crew store in New York for men.
Great selection and extremely helpful staff
A nicer store with more formal offerings.
The mens store staff doesnt help their customers
Awesome store, great prices.
Good seller, thank you myself.
Huge store. Upsetting that the elevator is typically broken.
Staff is always very nice and fast!
J.Crews flagship store. Three levels and a huge selection.
Good service. Attentive staff.
Staff was super nice and helpful
Great collection. Horrible service.
Great Crew excellent, flawless treatment
This location is not correct in Google maps witch have to be updated its on the avenue and not on the street
One of our favorite store in NY
This time great styles.
Always the best cuts in town.
Really solid store.
Always the best service.
Its a j crew! Elevator to the right.
Clothes are very fashionable
Its a big store.
Got a nice flannel shirt
Great sale prices
😀
Always attracting
Always a great experience
Better deals on their website
Helpful staff
Full service with onsite monogramming.
Nice 2 shop
My Go to Place for Shorts.
Ok
Best place to shop
Favorite clothes designer
Great selection.
Sales is my thing
They lost it
Excellent service.
My store..my brand
Very nice people
Staffs were friendly
Great clothes
Ask for Danny if you visit this location. He was a tremendous help when I needed a last-minute suit, and arranged for speedy alterations and a courier when I was in a terrible rush.
Love it
Go to place...
Great place!
Clothing was euro
Great service
Excellent
Great
Favorite store
Nice and convenient
Best of the best🤗
Nice
Caring staff
Bad service!!!
So expensive
Sale sale sale
Large store
Not suitable for my age, just casuals.
Nice shop
Great selection
Personalized service
Total reviews rating 4.3
181 Reviews for J.Crew 2023:
Review №1
2021-11-20Honestly had the best experience walking in. I was looking for a jacket for my boyfriend and received amazing customer service. I was immediately helped by Austin who was phenomenal, he went all the way to the back room to try and find the exact size and model of the jacket I was looking for. Even though he asked me if I wanted to order it, I preferred having the actual jacket for a gift that night. This by far was the best customer experience I received in a while. I 100% would recommend coming here. They were all attentive and friendly sales associates and a very clean aesthetic.
Review №2
2022-04-30This is the flagship store so I come here for the selection since they are pretty stocked up... they have the bigger clearance section as well in my opinion and the floor staff are helpful and knowledgeable
Review №3
2022-07-24I went to send times that location. Who working second is unhelpful. I like to checkout on the first floor. First floor’s ladies are sweet and helpful.
Review №4
2021-10-24Unmatched quality! Their Peacoats run big though, so definitely stop by the and try them on!
Review №5
2021-07-27My favorite store in NYC. Love the sales! Love the cute summer dresses and the striped t-shirts.
Review №6
2021-12-29I never really write reviews but I had the best experience here the day after Christmas, that I feel I need to share it. Rebecca (sp?) was patient, helpful and went above to help me with my annoying/complex transaction. Even during this same visit on another floor, asking for assistance, I was dismissed twice, but I went back to Rebecca and she took care of me, calling multiple stores to find me a coat. Full disclosure, I manage a retail space and I know Rebecca’s are hard to come by. Keep hiring Rebecca’s and give her something special for this+.
Review №7
2021-10-13Mark in the suiting section was incredible. I came in looking for a tuxedo for a last minute black tie wedding. He was super helpful, super knowledgeable. Got everything i needed and fitted in under an hour. Thanks Mark!
Review №8
2018-11-21Good location. I’d say staff is helpful when there’s a decent amount of customers. If it’s packed it’s a little harder to get service but that’s anywhere.
Review №9
2022-08-25Wonderful and friendly staff! They work as a team.
Review №10
2022-02-28The mens strore will get one more star on the day they fix that janky elevator! The staff is always great!