Delivery
Yes
Jennifer Furniture in Carle Place
Categories
Location on the map
Carle Place, Nassau County, New York, US
Service options
In-store pick-up
Yes
In-store shopping
Yes
Same-day delivery
Yes
Health and safety
Staff wear masks
Yes
Staff get temperature checks
Yes
Accessibility
Wheelchair-accessible car park
Yes
Wheelchair-accessible entrance
Yes
Offerings
Assembly service
Yes
Payments
Cheques
Yes
Credit cards
Yes
Phone: +1 516-512-7792
Site: https://www.jenniferfurniture.com/
Site: https://www.jenniferfurniture.com/
Opening hours
- Monday:10AM–9PM
- Tuesday:10AM–9PM
- Wednesday:10AM–9PM
- Thursday:10AM–9PM
- Friday:10AM–9PM
- Saturday:10AM–9PM
- Sunday:10AM–6PM
Jennifer Furniture in other cities:
Comments (185)
Great quality products. Our saleswoman Cynthia was wonderful to work with. She was extremely knowledgeable about the sofa beds we were looking for. Shopping with her was easy, and we left happy with a new sofa bed on the way!
I had an excellent experience with Gary today! He was very knowledgeable on different styles and options for all the sectionals and sofas we looked at. He was also able to give us estimated shipping times for specific pieces which helped us decide what would fit our needs. I ended up getting the perfect sectional for my new livingroom. Garys courteous and professional demeanor really sealed the deal for me! I cant wait to receive my new couch. Thanks again Gary! :)
Cynthia took care of my mom and I when we visited the Carle Place store on a Holiday Weekend. After giving our criteria, she was able to point out some options for us. What really made a difference for us was how she understood that the fabric color was very important and so too was our budget. She allowed us to take our time looking at our options without hovering too much. We were about to leave the store when she pointed out a sofa that was in our desired color, was in stock for immediate delivery AND was on supersale that day if we willing to be flexible on the size of the sofa. It checked all the right boxes so we ended up making the purchase right away. Thanks to her we will finally get a quality sofa that we had been hoping to get.
The best furniture store..modern and exquisite furniture...excellent staff especially the manager Mr.Khan, who was very patient and helpful..
John from Jennifer Convertibles was an absolute pleasure to work with! He was efficient and made sure I received my furniture on time. Will definitely work with him in the future to furnish the rest of my rooms!
Be VERY AWARE buying from them. I purchased a loveseat & ottoman online that was “suppose” to be in stock. After I purchased it they informed me that is will take 6 weeks to deliver. After calling they definitely could not help me and stated that I can’t get a refund. 10weeks later when they FINALLY got it in stock it is taking an additional week to deliver. I wanted IN STOCK furniture to avoid this but clearly it didn’t happen. Will not patronize this business again and if anyone asks me I will tell them not to n/c of the headache & lack of customer service
We purchased our bedroom set and mattress from here. Cynthia was very helpful and wonderful to work with! This store will definitely be my first stop for any furniture needs.
My salesperson, Shefadi, demonstrated excellent salesmanship. She went out of her way to provide the best selling price. We are very happy with our purchase.
This place has great furniture at reasonable prices. Shefali helped us find exactly what we needed and quickly answered all of our questions. Highly recommended on all fronts!
Their customer services were impeccable. They were tentative to us and were very knowledgeable about the product. Our Rep. Devi was pleasant and patient, as we was indecisive, but she showed us various pieces as we tried to make our choices.Update:As you see this review was written five months ago and I am still waiting for my TV stand. The other furniture pieces that I was told was in the warehouse and ready for delivery at the time of purchase came almost four months later. Today, I have had it with the nonsense. After promising a delivery between 9-11am (after they called yesterday evening to rescheduled from 2pm), I called the delivery company at 11:15 ti check on the delivery and was told they will call me back in two minutes. This time Gary called me to let me know that the truck broke down again. This was the 3rd time I was told in this process that the truck broke down. Since the time of this purchase, I was scheduled delivery about 8 times and there is always an excuse when I call to check on the delivery that there is a problem. I took time off of work multiple time to receive this delivery and nothing came. Devi and Gary you guys did me wrong.
June 2021: Stay away or you will be disappointed and sorry! I am experiencing such a hassle that I regret doing business with Jennifer Furniture. I have experienced frustration and Unprofessionalism. It’s over 16 weeks and I’m still waiting for delivery. There’s no administrative assistance that you can seek what so ever and you will most likely get the run around. You will be told that someone will get back to you but you will end up having to call back yourself. There seems to be no interest in you once they get your money. I wished I had seen the reviews on Consumer Affairs and BBB before making my purchase. I will never buy from them again. Buyer BEWARE!Update: 8-27-2021The following complaint filed with Better Business Bureau and Consumer Affairs:Purchased furniture for $4,844.94 on 2-20-2021 from JenniferFurniture in Carle Place and was told 16 weeks for delivery. I havenot received the furniture and it is over 6 months. They havegiven me many excuses like sofa fabric not in stock, componentto recliner chairs are on backorder, it should be in their Warehouse in a few days and now that someone will call be to schedule delivery for possible delivery next week. Of course I never received the call and dont want it at this point. All of the lies to keep stringing customers along even further. I believe I have been patient and reasonable long enough and I just want a refund at this point. I am no longer interested in there business. I am frustrated and tired of the stories and run around. They even told me in June 2021 and also last week that I am not in my right to get a refund once they have started making the furniture. I want no further dealings with Jennifer Furniture and would like my money back. They can keep their furniture, I dont want it after all this time. They told me that I must pay in full back in February 2021 which I did and promised a delayed delivery in 16 weeks due to COVID-19 but I have gotten nothing but ignored calls, excuses, poor treatment and an aggressive call back from Manager Fred who comes off bullyish. I am done dealing this company and would never recommend them to anyone.
Do not buy from this store. Waited 12 weeks for couch delivery (that was expected). Scheduled delivery between 1:30 -5:30 pm. At 5:28 they called to say they will be 2 hours late. We cannot accept deliveries after hours in apartment complex. The next delivery date they offer is another week away and even then they will not guarantee a delivery time. So now I have to waste another day off and they couldn’t care less. They have zero customer service. They get the money when you place the order so do not care at all what happens after that.
Cynthia was wonderful. We were not pressured into a sale. She gave us all the time we needed without being overwhelming. Huge bonus was getting the furniture delivered in 2 days. Very knowledgeable! Overall a wonderful experience!
Had the best experience at this location! We were helped by Cynthia who was absolutely amazing! She was extremely knowledgeable and helped us pick the most perfect sets. We ended up buying two bedroom sets that are wonderful quality and for a great price. I will definitely be going back here for all my future furniture. Overall, 5 star experience!
Cynthia was knowledgeable, patient, helpful and so pleasant to work with. We never felt rushed or pressured and with her suggestions and assistance we got beautiful furniture for our home. We could not have asked for a better experience in a store.
I never write reviews, but I’ve had such a terrible experience here that I feel inclined to share. I ordered a bed back in September and was quoted 11-14 weeks due to COVID delays. Well, it’s been over 16 weeks and I’ve made dozens of calls to both Jennifer Furniture, as well as their warehouse as they instructed me to. They still have not provided me with any updates other than “it shipped from the manufacturer and will arrive any day now.” I understand there’s delays given the pandemic, but I really just want some kind of status update. Almost 4 months and it’s still not here. Never again... will be going elsewhere to furnish the rest of my new home.
Gary (1) was amazing, attentive, friendly and extremely patient with me. I had a lot of requests and he was accommodating and understanding the entire time. Gary listened to me when I explained what I was looking for and was very knowledgeable about each piece in their store. It was a pleasure working with Gary and he made the shopping experience painless, easy, and enjoyable. Thank you, Gary (1)!
It is a good experience to shop here. Khan and Devi answer all my question in very profession way. My family are happy and have great time here thank you
Cynthia was excellent! She spent time with us to understand our needs. We purchased a high quality sofa bed with upgraded mattress and the sales and order process could not have been easier. Would definitely recommend for those future furniture buys.
Nina is the sales person who helped us. She has a sharp eye for fabrics and was a low pressure, which is what we and most people appreciate. We needed bedroom furniture.Nina also showed us bedroom furniture which we did not go there for. she is a great listener and asks the right probing questions and showed us a bedroom set. BINGO!!! We bought Both the bedroom set and the bedroom set. Way to go Nina!!!!
This past week I purchased a leather sleep sofa couch from Jennifer Furniture in Carle Place. My design consultant was Gary. Over the past 20 years this is the fourth such couch I purchased from Jennifer. I bought this one to replace the one I had bought about 8 years ago for my basement because the leather (vinyl composite) started to crack and peel off. I was debating between fabric and leather but ultimately chose the leather because its real leather and matches the other pieces (love seat and chair with ottoman that were all part of the original set). I still have the other furniture (fabric) purchased over the past two decades which is still in great condition.After my initial visit to the showroom, I went to every other showroom in the area. Finding nothing comparable in looks and price, I went back to Jennifer and spent over an hour with Gary. He was very engaging and we negotiated a very reasonable price. He also work very diligently to make sure that I could have my old couch removed and the new one to be delivered at my convenience. But for his efforts to meet my needs, both financially and time wise, I may not have made the deal.If you you go to this store make sure to see Gary and let him know you read my review.Thank You.Judge GeorgeQueens, NY July 2019
Cynthia is very professional, patient and kind! She is attentive and genuinely takes interests in your furniture needs and wants. She accommodated exactly what I was looking for. I would recommend my family & friends to her. Thank you.
Brittnay and Dustin were awesome! They were patient and weren’t pushy like most sales people I’ve encountered. They gave me a great deal and found my husband and I exactly what we wanted. Make sure you ask for one of them and I guarantee you’ll get what your looking for at the right price. They also have some cool giveaways so ask for that too lol. I waited to post this until I got my delivery because I thought it was to good to be true but my whole experience was amazing. Furniture looks great. I highly recommend!
We had a very good shopping experience, and picked out the couch we wanted with custom fabric to be delivered in 6-8 weeks. Although it took a little longer than anticipated to get the couch made, when we called the store and talked to Gary, and we let him know that we were having a baby very soon, he made some calls and got the couch delivered the NEXT DAY. The delivery guys did a great job (they had to take the couch apart to get it down to our basement), and the couch looks beautiful. Thank you, Gary!
Ordered couch on 3/7 it’s 5/24 and still no couch almost 3 months later when I was given a 5-6 week delivery estimate. I understand stores are closed during the pandemic, but to have zero customer services reps available via email or phone is completely unacceptable. How would this company owner like living without a couch for 3 months during a time when you can’t even leave your house? The fact that I can’t even get an update on my order that I prepaid for in full is ridiculous. Stay away.
Had a great experience at Jennifer. Gary was incredible! Helped us find exactly what we needed at a great price. Super friendly but not pushy like other salesmen at different stores. Everything was quick and easy. Highly recommend!
I walked in and was greeted by Brittany at the Carle Place location in NY. She was extremely pleasant and helpful and although I came in to browse she gave me a great price and I purchased my dream dining room set right on the spot. I appreciate that she was so patient with a person that doesn’t make quick decisions but Again she gave me a fair price and I could not walk away. I will definitely be back and will refer and send my friends and family to her.Thanks Brittany!Lynda from Bellerose!!
The salesperson helped us, although this was my first time buying furniture with Jennifer Convertible, what puzzled me was that I have not received my merchandise and they have already sent me my first bill within 5 days, with Raymour and Flanigan, you would not get a bill until they deliver the merchandise, one week later I still have not receive a date when wouldThey be delivering my sofa, they advised me if I do not hear from anyone to please call the store, it’s a bit frustrating.
Horrible service, bad manager, poorly run! We ordered a couch from this Jennifer Convertible on Carle place. The store manager, Cynthia, sold us the couch on day after thanksgiving. Not only was it NEVER delivered, I have left 5 different messages for Cynthia who has never called us back. Every time we get the run around, and at this point, I am sick of it. We will get our money back from this place through the credit card company. They are a waste. I hope they go out of business - I will NEVER buy from them again. Stay away from this place!!!! And Cynthia, if you are reading this, I hope you realize you do not treat customers like this. We were your best friends when we bought the couch - I hope they demote you.
Cynthia was fabulous....great eye for color and design
Me and my wife pleasure a chair waited for over 6 weeks to be told that the chair company no longer works with them I wondering why but they still take our payment plus delivery which was 175 and I live 15 minutes away.No phone call to tell us why.The store manager seems nice but probably high from prescription pills is ready to sell you the showcase items when dealing with colored people. When I called in this rude guy picks up the phone (he should be working at a Police precinct) extremely rude and Obnoxious. STAY AWAY everything is over priced. Even though the amount was returned to me my credit score dropped because I already was making payment on the couch so I wouldn’t be backed up. When I ask the STORE MANAGER for a discount on a next item she said she will try to work with me but not sure everything was already over priced and she didn’t care. No wonder ONLINE SALES are Destroying companies like this......
I read all the bad reviews about this company but I saw something in an ad that I thought would work good in my home, so I decided to give them a try. Well the service I received was fantastic. The salesman Charlie was great. He helped me layout my room and did not try to sell me more furniture that I needed. When we were working on the floor plan, he was called away by another customer he was working with and Charlie sent one of his mangers Vladimir to check on me. I placed my order and since it was a custom order from a company called Craftmaster I was told it would take approximately 6 weeks. Well six weeks and two days later it is in my home and looks great. Cant thank Charlie enough.
We had a wonderful experience with our sales associate Gary. He was patient, accommodating and very knowledgeable of the merchandise in his store. We will be going back for more furniture.
After going to Macys Furniture and Huffan Koos in search of a couch and loveseat, we struggled with unenthusiastic sales associates and finding anything that suited our needs, quality or style. Jennifer Furniture at Carle Place had such wonderful choices and with the help of the lovely Cynthia we were able to choose and customize a beautiful herringbone durrable cloth couch accented with studs and firm yet comfortable foam cushions. Cynthia was extremely helpful, thorough, kind, patient and respectful. Not only did she make sure all our information was correct but also helped in giving great stylistic opinions, without ever being overbearing, to make sure our choice of accent pillows were perfect. My family and I are so appreciative of Cynthias assistance especially after a very long day of disappointments. We opened a Jennifer Furniture card with 12 month financing and delivery is 6-8 weeks, which is fine for us since we are in no rush. To top everything off, Cynthia gave us a vacation voucher for a free 2 night stay at any hotel in the states for 4 or a free cruise for 2, valid for 12 months. So in entirety we are very satisfied with our whole experience.
My wife and I just bought a house and had been searching for the perfect bedroom set for weeks. After searching dozens of furniture stores, we decided to visit Jennifer Convertibles. We were greeted We browsed a while and right before we were about to leave, we saw it. Benny assisted us and was great from start to finish. We really love the quality and service we receive when visiting Jennifer Convertibles. Thanks Benny!
After a difficult closing on our new co-op, it was such a pleasure to meet Nina. She was warm, helpful and professional. I found a beautiful dining room set in the showroom, and then saw it another store online for less but Mina was such a pleasure to work with, we came back to her, and she happily matched the price. I highly recommend Jennifer furniture, Carle Place and if you stop by, look for Nina!
Came into the store multiple times before purchasing something. Staff did not pressure us to buy anything, encouraged us to look around and come back when we were ready. Navdeep, sales rep is really pleasant, worked with us to get us the best price possible. Looking forward to getting our couch set next week. Thank you! We will be back.
Navdeep was very helpful a did a great job with helping me find my Monti 3 seat recliner leather sofa and recliner chair. She was able to get my color selections and exactly what I wanted fro a great price. I went from store to store, and no one else was able to get me what I wanted. I cannot wait until it arrives! Thanks Navdeep!!!
Updating my previous experience..Its been 3 months and I still do not have my couch! I have recieved no calls from the company regarding my order. I have had to make the calls each time getting a new date and no explanation. The new date is January which will be 4 months. Need less to say I am beyond frustrated . I really like the couch and have been extremely patient. But this has ruined my original experience. I called today and the service rep. Completely ignored everything I said. They will treat you well long enough to get a sale. After that good luck!!
My family and I visited the store two weeks ago. We were browsing for furnitures for our new home. We were helped by Ms. Navdee who turned out to be an excellent sales associate. She was patient, kind, and nonjudgmental to our unique situation. She was very knowledgeable and professional. She worked with our plans and budget to maximize the most use out of our new dining/living room set. She provided top notched service and, went above and beyond her scope. As first time customers of Jennifer’s furniture, we were more than delighted with Ms. Navdee dedication and we highly recommend this store.
Staff was very helpful and flexible towards what we wanted and we were able to get help as soon as we walked in the doors. Navdeep was very detailed and thorough in explaining the options we had along with care packages dedicated to specific furniture pieces. She did an exceptional job.
Great service by Cynthia, we were in and out in 25 mins and are happy with the couch. The process was seamless. Looking forward to purchasing more furniture in the very near future 🥰
Lance was our salesperson, he was very professional and courteous. He was knowledge and understood exactly what we were looking for. Thank you for making our purchase a pleasurable experience.
This is the WORST store and staff I ever dealt with. I purchased a sofa and love seat over a mo th ago. Paid $250 for as they say White Glove delivery. My order was scheduled 2xs. I took off from work and on both occasions I get a call saying out of stock. I still have not recieved it.Are you kidding me? All the very rude saleswoman Navdeep and manager cynthia says is why are you complaining, we gave you a good price Unccaptable! I filed a complaint with the Better business Bureau and filed a claim with small claims court . Lets see how they enjoy having to answer and appear STAY AWAY!
Cynthia was an absolute joy to work with, truly top customer service. Would recommend to any friends and family!
I take my 5 star comment back this furniture store is a nightmare we are still waiting for our furniture buyer beware . I am still living out of boxes for almost 30 weeks place is a joke it may be close to a year before you get your furniture. When I call them asking about where it is they say they will call you back and almost never do. Nothing is made in USA LOOK ELSEWHERE support USA place is still using covid as an excuse. We went to Raymour for a couch and we were sitting in it in 1 week.
My husband and I were looking for a living room set. My experience with Brittany was excellent. She was able to Show us all different option and we finally bought what we wanted. I recommend her 100%. Come look for her.
Excellent service. Saleswoman left us alone til we were comfortable on a couch we liked and we made a decision. Fast service getting credit approvalOne of the best experiences I have had buying furniture. As Forest Gump would say “We love you Jenny”
Shopping for a recliner for my mom has been daunting until I walked into Jennifer Furniture. I live in Manhattan and want my mom to feel comfortable when she comes to visit. From the moment I walked into the store in Carle Place, NY, Brittany made me feel welcome and understood. She was patient and brought me directly to the perfect chair! My apartment is light and bright so I wanted a chair to match my decor. The Dawson White Leather Power Recliner will look amazing and be the perfect chair for my mom!
I used them for a few years now. Furniture fell apart as soon as it got to my home. They sent someone over to fix the issue so I gave it a pass.It wasn’t even 2 months before my living room table started to have pieces of wood breaking off, and color scraping off. I called them and they said that they would come take a look and they never showed up. We moved now so I gave up. We’re paying very high prices and interest rate for horrible quality.
Our experience at Jennifer Furniture at Carle place exceeded all my expectations. We have shopped a few other furniture around the area and only Jennifer Furniture at Carle Place provide the best price and quality, not to mention the sales consultant, Navdeep, which she is one of the best I ever have done business with.Navdeep is knowledgeable and very helpful in ever way to help us make our best selection. She provide the best price and suggestions during our visit there. I would recommend everyone to shop at Jennifer Furniture at Carle place. No other stores come close to my experience here at Jennifer Furniture at Carle place.
I had ordered a sofa and two club chairs to be delivered. When the delivery men arrived I could see that they were not going to be able to get the couch through the foyer. However they insisted and in the interim ripped up the sofa scratched up my recently installed new hard wood floors and damaged the wall. I notified the store manager and the sales associate Gary. He told me to send photos and they would reimburse me for the damage. One year later and no satisfaction. Totally would not recommend. Terrible service.
Was worried going in, happy going out. Cynthia made our experience with Jennifer Furniture painless, helped us with all our questions and most of all save us hundreds of dollars, so much we were able to get additional room worth of furniture. Ask for her when coming in.
I walked in today like a deer in headlights. So many choices of couches :color and fabric, sizes , manual vs electric. Cynthia was a dream to deal with. She showed me the ideal couch for us now that our children have grown. I highly recommend coming here. Parking right in front was so convenient
Just bought my dining set from them today and it was a breeze thanks you Gary and Dustin. Both gentlemen were a pleasure to work with and they were not pushy, which I appreciate! I will definitely come back to this location because of their great customer service.
Cynthia was great! We really appreciate her help and look forward to getting the couch
I purchased a couch from the salesman Ben. At first he seemed nice, but anytime I asked his a question he got a little nasty with me. I almost walked out just because of that, but I really like the couch so I ignored it. After paying for the couch in full, I was told 2-3 weeks for delivery. Fast forward almost 2 months later, I called the store to see why my couch still hasn’t been delivered. The first time I called, I️t was the same salesmen Ben on the phone. He told me he doesn’t know what’s going on. That I️ should call when a manager’s in or cancel. He was Very rude, and never forwarded my message to the manager. I called the next day and the manager found out that the color I wanted was discontinued, and he would refund my money. It’s crazy how if I didn’t call, I would still be waiting for this couch that was never being made. There’s were no apologies about the situation, worst customer service ever. Definitely never shopping here again.
Just ordered loveseats in navy blue velvet! Gary at Carle Place was so helpful and helped me find exactly what I was looking for. Very pleasant! Highly recommend.
Super helpful staff and beautiful furniture.
This is our first time in jenifer. Navdeep is extremely professional, respectful warm and knowledgeable. She was very helpful in assisting us to choose the furniture.she was very patient with me and my husband. Loved the experience here!!
Cynthia was a great! Very knowledgeable, helpful, courteous, and professional... and patient as we looked through EVERY fabric and leather swatch.
High prices but many fabric color choices and decent quality.
Gary was fantastic and incredibly helpful in finding us the right sofa for our budget. Justin and Gary helped us find the perfect fit and we cannot recommend either of them more highly. Great experience!
Nina was helpful, friendly and efficient.I want to also give a positive message about Devi, who helped us originally Wednesday, but we came too late today to work with her again. Thanks to both Nina and Devi
Shefali and Cynthia was an excellent to work with .. I’m very satisfied with service
Jennifer Furniture in Carle Place is the best place to buy furniture for your house! Ben was the greatest salesmen! He was super helpful and knowledgeable! I purchased a beautiful leather sectional as well as a coffee table and end table.
My husband and I were looking for mattresses. Gary made the process as easy as possible. He was friendly, courteous, and attentive. I would definitely recommend coming here for any furniture needs.
Will never do business with them, delivery took over 3 months, when furniture arrived there was a rip on couch arm. Took another month to get fixed, there was no option to get new couch that I paid for.BEWARE: if furniture arrives damaged, just refuse delivery on the spot otherwise you will end up with a piece of furniture that they have to come into your home and fix. Very disruptive for me and not acceptable.Oh and by the way, if you want to cancel your order even before it arrives, they want to charge you restocking fee- illegal business practice.They do not respond to your inquires in the store, managers are useless cant do anything for you and they try to make all kinds of excuses about promised delivery when its unacceptably late.
I recently bought a lot of furnitures at Jennifer Convertables located in Carle Place, NY and I had terrible experience.It took the company 4 times to deliver my furnitures and even so, there are 2 items that are still missing at this point. When the company calls to schedule the time for the delivery, I asked them to confirm what items being delivered to make sure they have everything, they told me that the only make the call, they dont know what items are being delivered so you dont know what youre getting until they actually show up at your house.First, when we went to the store to schedule the delivery, we scheduled it for Friday 9/23/16. However, the store manager Cinthya changed it to Sunday 9/25/16 and didnt bother to call and tell us.The 3rd time they made the delivery, which was supposed to be the last time, we were still missing a bed and a mirror. When I called the store to ask about it, the store manager Cinthia blaimed me for not telling her what was missing. I told her that everytime they deliver, there was a list of the items so she should know what had been delivered and what was still missing. She was rude and argumentative and at some point during the conversation, she hung up the phone on me. Then she told me when I called back that she didnt know where the missing items were at that point. She said she would find out the next day and get back to me which she never did. Throughout this conversation, she kept repeting that it was my fault that she didnt know about the missing items. I had to call the store back to talk to someone else who found out that the missing items were transferred to the wrong warehouse. When I called customer service to complain about this store and how the store manager conducted business, I was promised a call from the Regional Manager John to resolve the issue. Well, 4 days later I still have not heard from that manager. Obveiously, customer service is not important to him. Most of the companys representatives we talked with were rude.Throughout my life, I receive excellent customer service and porr customer service and anywhere in between. However, Jennifer Convertables really broke the records for me in terms of poor customer service. I dont usually rate my experience online. However, Ill make an exception this time and give my rating on this experience. I dont want anyone to experience what I had to go through with Jennifer Convertables.
I saw and read all the bad reviews but I took a chance. Sales rep was good and the prices was good, bought a sofa and love seat set that was on sale about a month ago and its holding up nicely and still very comfortable. Love it.
Went in with a set amount to spend and i firm idea of what we wanted. Gary was the salesman and he proceeded to open our eyes to options we didnt know we had and still within our price range. Helpful and a generally good natured guy. Glad we came here first.
We had an awesome experience with Nina and Britney. They were both very helpful in helping us find the perfect couch for our new home. I would highly recommend them. Thank you!!!
Terrible customer service. I ordered a couch from here and they quoted me 2-5 weeks. It has been five weeks and still no couch. I call to ask when and they say that they dont know. I ask to speak to a manager and now he tells me another 2.5 weeks. In their book thats probably another 5 weeks. Horrible customer service, horrible time management. - UPDATE: order has been cancelled apparently 1 week ago and still no refund. Cant get the manager on the phone either.
Ive been dealing with Jennifer for 25 years- courteous, on-time deliveries and quality products. Recently bought a sectional and sofa from Charlie at Carle Place store- very happy with new leather sofa he recommended.
Had a great experience here!! I went to the location on Glen Cove Road and I got exactly what I wanted for such a great deal. Gary was a great sales person and made us feel welcomed and knew exactly what we were looking for. Highly recommend this place!!
Plenty of choices! I was kept informed throughout the delivery of my bedroom set. A completely stress free process. From now on, I will purchase all my furniture from them. Highly recommended.
Very poor customer service. Takes forever to get a piece fixed if there is something wrong with it. Was delivered a dirty, broken box with the replacement part in it. The box was fashioned together with two toilet paper boxes and tape.Took 3 full months to resolve my issue with customer service. They were unconcerned with my issue and every step of the process took forever to complete.
Cynthiya was very helpful and friendly I loved this place, all the ladies were very helpful beautiful furniture love it 😍
Great service and available selections at Jennifer’s! Will come back again 😊
Jennifer furniture offers multiple designs for each category of product. I am visiting this store since a year now and also purchased many products. All are of high quality and durable. Highly recommended.
Cynthia was very helpful in helping my wife and me find a couch that we liked, fit the space available and fit our budget.
Brittany was wonderful and very helpful. She helped us find the perfect sectional at the right price. She’s very patient and took her time to explain all our options.
Spoke to Gary and Dustin when buying my new sectional. They were quick to help and worked with us to negotiate a deal lower than Jennifer’s list rate. Thanks guys!
For the past three months we have been searching for a new dining set for our small family. Finally, we found it at Jennifer furniture. It is well designed and perfectly matches our needs. HIGHLY recommended!
Navdeep helped me picked out a great living room set today; she was very patient and understanding. Also she gave me a great deal and I was very happy.
I bought a new sofa set from Alba in the Carle Place location and I could not be happier. Plus she got it delivered within days. I am very happy with my new sofa.
Shefali was our salesperson. She was great, very patient and helpful.
John Gard the District Manager is a lying, low life person!!! He offers me a job, and I give my two weeks notice to my current job. Then when I am about to start he tells me that he gave the position to someone else. His a very dishonest, low class person. The overseas owner should get rid of him and hire someone with class and dignity!!!
Navdip was just awsome and because of her service and continuous help we bough our sofas from jennifer convertibles instead of a sofa that we had really liked at raymour n flanniganShe is an excellent salesperson
Very very bad customer service. they put lots of pressure on you. we cancelled our order with in 30 minutes and they put 2 charges on our debit card. one for 925 dollars and one for 977 dollars. my bank will take care of them! do not go here. very very very bad place.
Bought a sofa today, on sale, very comfortable. Gary was great! No high pressure (appreciated), can’t wait to lay down on it.
At the tax break event I bought a recliner for my grandmother. She is very happy and comfortable sitting on it. Thank Jennifer for the wonderful chair. Highly Recommended.
Dustin and Brittany were fantastic. Very helpful and full of ideas. Really helped us makeThe right choice for our living room. Highly recommend.
Benny is the greatest! He helped me find what I was looking for and was very satisfied w everything. One of the best salesmen I have dealt w in this industry. Maria M .
Great service and wonderful staff!!! Gary was great to work with... very knowledgeable and up front with all information and pricing. Would recommend this store for future furniture shopping!!
Excellent quality furniture. Our salesman Dustin was very knowledgeable and professional. Was able to answer all our questions ... would highly recommend this store .
Our bed arrived without damage and within the promised time. I would like to recommend Jennifer furniture for their collection and excellent service.
Cynthia was very help at this location! We purchased a sleeper sofa and it was a very seamless process. It was a pleasure from beginning to end!
Cynthia was very helpful. Great customer service skills she was very nice and sweet
Large collection of modern and stylish furniture. We purchased Loveseat for us. It is amazing and so comfortable. Thanks Jennifer!.
Jennifer doesnt not stand behind their products if i knew how many complaints exists on line and at the BBB I would have gone to a finer retailer.DO NOT SHOP THEY ARE CROOKS AND SO IS THEIR WARRANTY COMPANY GUARDSMAN
Great experience! I was helped out by Brittany who was absolutely fantastic and extremely helpful. The prices are low and the sales team is honest, I definitely recommend shopping here.
Very disappointing. I bought around $ 3200 merchandise but when I told them I have Jennifer credit card and I will put this on this with 24 months payment plan . The manager refused and cancel the deal saying he cant give us free delivery and cant put this on plan .
I had an amazing experience thanks to Cynthia, she was extremely helpful. Looking forward to my new couch coming. Very pleased, thank you again!!!
We were assisted by Navdeep and she was wonderful- polite and trustworthy. She gave us the best quote and a great service. Thanks
Dustin the regional manager was amazing. He gave us a great deal. I highly recommend Jennifer furniture!!
Cynthia was a very knowledgeable saleswoman and was very helpful in helping us in picking what we needed.Thanks E. Knight
Cynthia was perfect. Had all the answers and was friendly - couldnt ask for more!
Cynthia was very knowledgeable and so helpful! Would definitely recommend using her if shopping here!
It was good. But not happy that I had to pay shipping to pick up in store. No other sites charge for that
Nina is an excellent sales person... she got us a great deal!!!! Definitely visit her!!! Thank you!!!
Cynthia helped us to quickly get a sleeper sofa while we were juggling two kids in a limited window of time. Quick and painless!
It was a really great experience. Attentive service by Devi could not have been better!
I just purchased a really beautiful bedroom set and Cynthia helped me. Extremely satisfied customer.
Nina and the staff were very helpful and accommodating and patient with me while I looked at furniture. I recommend this store
Don’t buy whit this company be aware they scam people I pay 1500 for my sofa bed and this wat happen after 2 year those couch they not leather is like a thin coat of leather paint terrible material and when I call to fix the problem they not even care the told me to get warranty when I buy and !!!a sofa is not supposed last 2 year !!!stay away
Gary and Devi were both professional and efficient! Made the purchase process simple!
Navdeep is an awesome salesperson so helpful and knowledgeable. I would recommend her and Jennifer Furniture as a 5 star experience.
Gary C. was amazing!!!! He was personable, helpful, patient, and knowledgeable. Thank you for all of your assistance!!!
We found exactly what we needed quickly and easily and our salesperson Cynthia could not have been more helpful!
Friendly, helpful, no pressure. Understood my needs and was great helping me make my selections. Would shop there again.
I had an amazing experience with navdeep she’s such a great help. Help me get approve for my bed and she was soooo patient with me and my family service was so spectacular this is my 3rd time here this time for my mattress 👍🏿
My experience at Jennifer Furniture was an extremely positive one.I have purchased a few items from this shop. They are very helpful.
I had a wonderful experience shopping at Jennifer Furniture. They helped me to find the furniture that I needed.
Great deal on a sectional. Cynthia was extremely helpful, no one stalked me through the store. Would recommend.
Cynthia went above and beyond to get us the best deal on our sectional
Benny was a great salesman. Easy purchase. Not pushy. Explained all our options
Needed to order a custom couch they where so helpful and patient thank you Devi we will be back
Would give 0 if I could. DO NOT GO HERE. TRUST ME.Drlivery charge high, thing I ordered never came, managed sucks.Go to the Ashley store next door.
Just bought a beautiful leather set, awesome deal and Cynthia was great!
Nina was absolutely fantastic. She was very knowledgeable and helpful.
Will never ever use them again!! After 3 weeks wait for my furniture - received the wrong bedroom and now its 3 more weeks wait to get the right bedroom set - save your self the hassle and go somewhere else!!
Horrible service! Dont shop here unless you want your items to come in 1-2 months after the “estimated” delivery date. P.s im still waiting for delivery!
Last month we purchased a recliner for our grandfather. He is enjoying it very much. Thanks!
We’ve shopped with Cynthia before. She’s knowledgeable and extremely helpful.
***Stay away from Jennifer Convertible or Jennifer Leather stores...their quality of furniture is horrible!!!..I bought a sofa from them about 3 years ago..within 3 years the sofa started to peel..I payed for the guardsmen warranty..and Jennifer Convertible doesnt want to help me and neither does guardsmen warranty...pass this store up or ull eat $800 for a sofa like I did...I hope this company goes into bankruptcy..
Our sales person Navdeep was wonderful. She was a pleasure to shop with!
Be sure to come see Dustin! He is very knowledgeable and patient. We had a great experience and will come back!!
Dustin was a great help and took great care of us. Very knowledgeable and quick.
Cynthia was a great help. She helped me to furniture my new apartment.
Salesperson stuck with us and showed us all options with different prices! Good service with plenty of selections to choice from and prices where below completions.
Cynthia was wonderful to work with, answered all my questions
Nina, Cynthia ,Gary were very helpful and patient.
Great service by Cynthia and new store looks great. Nice owners.
Never dealing with them again, I havent got my furniture which I bought back in September! Stay a way !
SOME OF THE SALESPEOPLE AND MANAGER ARE VERY IGNORANT AT THIS LOCATION!!!!I OVERHEARD THEM TALKING ABOUT THE CUSTOMERS. THE **MANAGER** CALLED A CUSTOMER **STUPID**. SHE DIDNT REALIZE I WAS WALKING INTO THE SHOWROOM FROM THE BACK ENTRANCE, AS SEVERAL OF THEM WERE BEHIND THE DESK BASHING CUSTOMERS.MY OWN EXPERIENCE WAS NOT A GOOD ONE EITHER!!!! THE STAFF THOUGHT I COULD NOT AFFORD TO BUY FURNITURE BECAUSE THE CREDIT APPLICATION GOT DENIED. HOWEVER, I DID SAY I WOULD PAY CASH. ONCE I RETURNED A WEEK LATER WITH CASH, NONE OF THE SALES PEOPLE WANTED TO HELP EXCEPT FOR 1 GENTLEMAN. AS HE WAS TALKING TO ME, ONE OF THE OTHER STAFF MEMBERS INTERRUPTED OUR CONVERSATION BY MAKING HAND GESTURES, (INDICATING TO THE PERSON NOT TO WASTE HIS TIME WITH ME). IVE NEVER SEEN SUCH IGNORANT JUDGMENTAL PEOPLE RUNNING A SHOWROOM.I WILL PURCHASE WITH ASHLEY FURNITURE FROM NOW ON, AS I HAVE IN THE PAST.................... I HOPE UPPER MANAGEMENT SEES THIS!!!!
Brittany was professional and courteous. Overall, a very pleasant experience.
Brittany was amazing sale person ,she did agreat job .
Cynthia was extremely helpful and patient with us.
Brittany and Dustin were very patient and helpful with all my questions. Very nice experience.
Went for a sectional Navdeep was very helpful Looking forward to the delivery of over new sectional..
Saleswoman was nice. Prices were so so. Selections were limited in style.
Love the selection and quality..hope this new couch last 20 years like my old one
Brittany hooked us up with a very fair deal. We are very appreciative.
Very quick easy and friendly, Cynthia was great
Cynthia was extremely courteous and helpful!
Navdeep was an excellent customer service reps and helped tremendously.
DO NOT BUY FURNITURE PROTECTION PLAN: Its a big fat lie They push it on you in the store without telling you about a timeframe, THEN THEY DONT FIX YOUR FURNITURE!!!!!!!
Worst service. They have no clue regarding delivery dates or any idea how to make customer happy,
Cynthia is very talented sales manager
Rusty was so great to work with!! I’d go back!!
Great service by the staff. They beat all the prices from other stores.
Very nice quality furniture. From shabby cheek to contemporary.
Very professional sales personnel (Nina and Gary)
Cynthia @the Carle Place store was very knowledgeable and helpful.
Cynthia was a great salesperson!
Cheap furniture, broke in less than A year. Normal use, no children.
Very nice customer service from Brittany.
Thanks Nina, for assisting us with a great sectional.
WHEN CALLING INTO THE STORE, THEY DO NOT LIKE TO ANSWER. POOR CUSTOMER SERVICE.
AWFUL AWFUL AWFUL!!! Do not waste your time or money.. trust me.
Very nice
Excellent Coustomer service
Great selection and service
Ok
Total reviews rating 4.3
185 Reviews for Jennifer Furniture 2023:
Review №1
2022-01-15Cynthia was patient and listened to exactly what we needed! Something in stock and a queen size sofa bed. - it was a tall order, but she found it & we were able to buy the sofa today and be done with the shopping. Sales professionals like her Reason i still like to shop in person for large purchases.
Review №2
2022-03-30Cynthia was a professional delight to work with in the Carle Place Store.She is clearly knowledgeable and patient which is a good recipe for finding what you want. I hope to do more business with your store. Thank you for having such high standards in the associates that work at Jennifer.Regards, Susan Youngentob
Review №3
2022-04-05I had a excellent experiences at Jennifer Convertible. The sales woman was excellent her name is Shefali. She was very helpful in helping me pick out living room furniture. She works at Carle Place Store on 168 Glen Cove Road.
Review №4
2022-06-09Extremely satisfied with the team at Jenifer Furniture Carl Place, NY. They deliver what they promise. Very professional and knowledgeable a pleasure to deal with. I’m looking forward to purchasing my room decor from them .
Review №5
2022-02-12Shefali was our saleswoman and she was so professional and kind. My husband and I had a very pleasant experience with her and the store manager. We would definitely come back and recommend her to everyone we know.
Review №6
2022-04-05Khan and devi are excellent and super hard working. They really know how to close a deal. I really couldnt have asked for a better team. Will be coming back for sure for all my furniture needs!
Review №7
2022-01-25Cynthia was amazing! She’s professional and knowledgeable of any item I asked her about. I’ve been coming in for months waiting until I had enough money to buy my favorite chest and thanks to her she made my experience even better.
Review №8
2022-07-11Lots of furniture to choose from but what made our experience pleasant and knowledgeable was our Salesman
Review №9
2021-09-22I originally posted about the great experience we had shopping with Gary at this store. I still stand by that review (although I have heard he is no longer with Jennifer Furniture). Gary was very patient and helped us make the best choice for our family. However, our experience with Jennifer since that time has been awful. The furniture arrived on time and was delivered quickly. The delivery men demonstrated the power recliner and cleaned up all the packing materials. That is where the trouble began. Only an hour after the furniture was delivered one of the power recliners began to malfunction. The button was misaligned and the recliner keeps reclining even after you stop pressing the button because it sticks. Then it does not return to the upright position. We immediately contacted customer service for repairs. The next morning the other recliner completely stopped working. Due to Covid it took several weeks to receive service - this included Jennifer canceling the appointment once at the last minute, after I had taken the day off to be available. When the technician arrived, he was able to repair the second recliners but did not have the proper parts to repair the first recliner. He also advised that the entire section of the sectional (there are 3 pieces) needed to be replaced because the frame was damaged. In fact the seats have been progressively sinking since we got the furniture 6 weeks ago. I have repeatedly requested that the damaged portion be replaced and I have repeatedly been told that the store manager must contact me regarding that. It has been over a month of phone calls and emails to Jennifer and to date I have never heard back from the manager. I am very disappointed with the level of service that I have received in this matter. It seems the store is only interested in getting their sales and could care less about treating customers with respect. Too bad they will never get my money again and I suggest you dont give them yours either.
Review №10
2021-08-29Cynthia is a great salesperson. Very detailed and helpful. Respectful and kind. I made my purchase and was in and out of the store Im 15 minutes. Love that. Im not a widow shopper. I told her what I was looking for and she took me to the perfect selection. There was no need to look around. Thank you Cynthia