Wheelchair-accessible entrance
No
JetBlack Transportation in New York
Categories
Location on the map
New York, New York County, New York, US
Accessibility
Phone: +1 646-214-4828
Site: https://jetblacktransportation.com/
Site: https://jetblacktransportation.com/
Opening hours
- Monday:Open 24 hours
- Tuesday:Open 24 hours
- Wednesday:Open 24 hours
- Thursday:Open 24 hours
- Friday:Open 24 hours
- Saturday:Open 24 hours
- Sunday:Open 24 hours
Comments (117)
Amazing awesome service. Got a party bus for my daughters quinceañera literally at the last minute. They were able to accommodate me and my family for what was best for my daughter and her court so that they would have a memorable time. Driver Patrick was great. I highly recommend using jetblack limousine service!
Customer service was excellent! You made it very easy to book what I needed. Everything ran smoothly. I didnt have to call once or follow up on anything. The vehicles were clean. Thank you!
Jetblack Limo did an excellent job for my daughters winter formal event. The driver (I cant remember his name) was so professional and on top of every detail. He arrived on time for the pickup and even helped remind us that we would be late for our dinner reservations if we did not leave soon. The stretch Escalade was clean and everything worked. Ben was very efficient at booking and following up with me before the event. Everything was as promised and the drivers great service made it even better. I would definitely recommend jetblack Limo service.
Our driver Alex was the best. He was patient and very attentive. NYC 2019 we were safe and a blast because of jetblack Limousine. See yall in 2022.
The driver arrived on time, was nice & drove very safely. The party bus was clean and in great condition. Would definitely use jetblack Limousine Service again!
Our driver was fantastic! Arrived on time and was very professional and courteous! We will be using jetblack again in the future, thank you soooo much for making our wedding night that much easier!
We were picked up in JFK airport and taken to our cruise ship in Manhattan Cruise Terminal. Then when our cruise ship returned, we were picked up and taken to LGA airport for our flight back home. Both times the drivers were very professional and took excellent care of my family and all of our luggage.
Jetblack was great! We had a last-minute booking and Ben was extremely helpful getting everything set up for us. I would definitely book through them again.
Very professional and nice staff, limo was amazing! Driver was very nice and accommodating. The stretch limo was amazing and extremely clean for 2021 ! Loved it and would definitely recommend it
Our driver was constantly jumping between accelerating and breaking, even on long smooth stretches of highway. Constant revv/break for the entire 1.25 hours from JFK to Connecticut really jiggles you around, its tiring. Tried to talk to him about it be he didnt understand what I was asking. not a smooth or comfortable ride sadly.
My client’s newly-teenage son had the time of his life! His friends were blown away and they had the best time being limo superstars for a night. It could not have been more perfect. Thank you!
Clean limo with everything working properly. David my driver was super friendly and very professional!! I would totally recommend your services to family or friends
The driver assigned for our pick-up, I. Mustafa, was very patient and professional. If you are looking for reliable shuttle services this is the company to go with.
Great experience! The driver arrived on time and was very professional and nice! The car was very clean and comfortable!
I arranged transportation from LGA to Manhattan for my daughter. I was uncomfortable because of previous experiences with other transportation companies. Sahara assured me that they would take care of her. JetBlack did exactly what was asked. We have found our transportation company when traveling to NY! Thank you
The drivers were very attentive, respectful, and easy to communicate with. Both drivers were timely at ALL times and knew exactly where they were going. They were pleasant and greeted us with a smile every time we approached the bus to unload and reload Both met every expectation and I would ask that they drive us again in the future. We felt VERY safe with the drivers because both obeyed the rules of the road,Patricia Travis
Very very rude service. Booked a car for the time would be off flight and done with customs. I called ahead and confirmed this. Driver said he came for the time my flight arrived and then would charge extra for waiting time. The driver was polite but customer service rep was extremely rude and unprofessional. Why would we ask to come when flight lands? We still have to get luggage and be processed. Customer service rep yelled at me and called me names. STAY AWAY
The driver (Sam) was a little early for pickup which was fine with me. The event that I attended lasted a little longer than expected, but Sam was patiently waiting. He was a great driver in New York traffic.I will use jetblack again.
Party bus was amazing and on time. Our driver Allen explained everything in detail (lights, sound system, air conditioner and bluetooth). Very friendly and available to pick us up within a few minutes, once we were ready to go to the next spot. I highly recommend their service.
I would avoid this company at all costs. I hired JetBlack to take my family to the airport for our vacation. I reserved three child seats - two boosters and a toddler seat - for both directions, for which they charged an additional $15/seat in each direction. They called the day before my trip to confirm the car seats, at which time I reiterated that we needed two boosters and a toddler seat. They arrived the following morning with an infant seat and two booster seats. Because we had no other option at that point, we put my 3 year old in one of the boosters and my 8 year old sat in a normal seat/seatbelt, which we were not happy about. For the return trip, they again called to confirm the required car seats. When the driver showed up at the airport, he had an infant seat, a toddler seat, and zero booster seats. Once again, with no other options, we were forced to make the unsafe decision of putting our 3 year old in the toddler seat and putting our 6 and 8 year olds in normal seats/seatbelts. Despite knowing full well that two of my three children were not in childseats as they should be, the driver operated the vehicle in an unsafe manner, accelerating toward stopped traffic, spanning multiple lanes, etc. I contacted the company to complain the first weekday after our return. I was told I would hear back from them the next morning, but no one called. I called again today and was again told they would get back to me. I finally got a response claiming that they had already discounted my trip to compensate their disregard for the safety of my children. Find another company to handle your transportation needs - this one is incompetent, and whats worse, they dont seem to care about it.EDIT TO ADD:Google Reviews dont provide a means to respond to the owners response, so Ill add it here. You are attempting to rewrite history, which I find unsurprising considering the rest of your interactions on this issue. First, you didnt provide anywhere near a 50% discount on my return trip, so maybe you should check your math. Second, we did comment to your driver when he first arrived without the correct car seats and while he was operating the vehicle in an unsafe manner. Third, I dont care what you think you see from your GPS system - I know what we experienced inside the vehicle. The were two other adults in the car with me, one of whom was terrified the entire trip and the other of whom was nearly sick from the way your driver operated the vehicle. Lastly, if you think that your responses to my complaints were handled professionally and that my complaints were unsubstantiated, you need to spend some time getting back in touch with reality.
Our driver, Rana, was great! Very nice and super professional. The reservation process was very professional and easy, too. I highly recommend jetblack
Party bus was amazing and on time. Our driver Allen explained everything in detail (lights, sound system, air conditioner and bluetooth). Very friendly and available to pick us up within a few minutes, once we were ready to go to the next spot. I highly recommend their service.
Our driver James was so wonderful and made our special evening very lovely.All customer service aspects were excellent.The JetBlack limo bus shocks were a little bit bumpy but probably because the streets of New York are so bad! I would recommend jetblack for limo service.
Driver was great and friendly. Went where we need. Ride was jetblack Limo was exactly what was in the picture. Super clean and nice.
Bus was perfect, and in great condition. Driver was so nice, company was very easy to work with and by far gave me the best quote!
Great Service. Driver was on time. Bus was new and clean. Absolutely no issues at all! Would recommend it to anyone
Great company! Great driver! Best prices in the limo community.
Going back to Montreal, the car was making a noise I called them, Amir was very friendly and he found the issue and we were back on the road in an hour. Thanks again!.
We had an excellent time with your company and our driver. Many of us will use you again.
I had a bad experienceI was asked if I need a taxi when I landed at lgaThe driver over charged me plus wanted a toll fee which I challenged that there was no toll from lga to Manhattan times SquareHe was a scammer and I would like a partial refund as he liedI didnt want to tip him either but he put pressure and I did tip himHe wasnt honest and that disappoints meI will never take a private taxiI will stick with a yellow cabI dishonest person can screw your reputation
Very professional. On time for pick up and drop off. We would usej etblack Limousine again, and highly recommend them.
Jetblack limousines was great I would recommend them to a friend. I also would use jetblack again. The driver adapted to what we needed and was very friendly.
On 2 rides with JetBlack’s was very impressed by the quality and cleanliness of the SUV and how courteous and professional the drivers are. Will use it again when Im in New York ! 5 star service!
On time and easy to book. Also the price was more reasonable than other services I have used to get from JFK into Manhattan.
Pros: spotless vehicle and the driver showed up bang on time. Cons: The driving. The driver was either sleep-deprived or high (seriously). He seemed to be nodding off and almost hit the vehicle in front of us (I’m talking an inch away from an accident). He was drifting into the other lane and kept speeding up and then doing a hard brake. My partner started loudly making conversation with him to keep him alert. Thankfully we made it to our destination in one piece. This was a truly uncomfortable and dangerous experience I hope to never repeat.
We booked a stretch limo to pick us up from Newark and take us to Manhattan. Communication was extremely good, however the limo ended up being 3 hours late, which was a very difficult way for my family of 5 to start our vacation. They claimed the limo had broken down due to a bad fuel pump on the NJ Turnpike, and then they claimed that the driver was stuck in traffic. We got updates from them about every 30 minutes saying the driver was just about there. We had to cancel much of our plans for that day due to being picked up at 4pm instead of 1pm.Once it finally arrived, the limo was just ok. It was stocked with water, but the ice had all melted so it was lukewarm. The vehicle was fairly old and did not have modern USB ports for our devices.The saving grace was the staff. Our driver and the staff who I spoke with on the phone were extremely apologetic, and gave us a full refund. That is what makes this a 3/5 instead of a 1/5. Better vehicle maintenance and upkeep (which could have prevented the mechanical difficulties that caused the late pickup) could bring this to a 4/5 or even a 5/5.
The only issue was on Friday the driver said she was aware of only one run from Hotel. I said there were to be more and she ran the additional ones. If I had not heard that, I assume she would not have gone rack for another run. But in the end it worked out.Other than that y’all did I great job and would recommend jetblack imousine for any event.Thanks for doing a great job.
Thank you for making my sons wedding go so well! Your drivers were awesome!
On 2 rides with JetBlack’s was very impressed by the quality and cleanliness of the SUV and how courteous and professional the drivers are. Will use it again when Im in New York ! 5 star service!
The booking process was super smooth and our drivers were prompt and professional!
Our driver was very friendly and professional! It made our event perfect!
DO NOT use this service. I hired them to pick my mom up from the airport and drop her off and I was expecting everything to go smoothly. This company is disrespectful, theyre rude, and they dont care about their customers. Both people who picked up my mom didnt help with her luggage, didnt advertise that they were there, and didnt even really greet her. I will NEVER use this company again. Save yourself the stress and dont use them. Honestly, just take a Lyft Black or Uber Black for better quality and experience!
Mahamad was extremely nice and wiling to accommodate. The scheduling process was great as well. I highly recommend jetblack Limousine & Transportation and look forward to using the service again in the future.
Our first visit to NYC since Covid 19. The driver was prompt and polite. After a year of insanity it was great to have a private and professional driver. The only corrective criticism is the vehicle was clean but at bit older. At least a 10 year old SUV but it was clean.
Easy to work with and adjusted as our needs changed. Had a little trouble with planned bus but they sent a replacement. Overall a good experience.
The limo was early and the driver was very accommodating. We were very pleased! Well be sure to recommend jetblack to others.
Our driver, Rana, was great! Very nice and super professional. The reservation process was very professional and easy, too. I highly recommend jetblack
Called for same day service after another car service canceled , Was no problem for Jetblack , very professional , very courtesy , very helpful , Thank you !
Driver was great and friendly. Went where we need. Ride was jetblack Limo was exactly what was in the picture. Super clean and nice.
Just had a great experience with pick up at JFK into NYC. Message from driver as I got off the plane, and then prompt at pick up area once I got to designated spot. Courteous driver. Clean Mercedes sedan. Very pleasant
Overall great experience! No issues at all, easy to book and communicate with the company. Would definitely recommend and use again.
The driver was on time, he got us where we needed to go in good time! We will use again!
I had a great experience with them. Limo was terrific! Driver was nice and knowledgeable. Everything was on time. Would definitely recommend!
Mo, our driver, was very punctual and nice! Will contact you for future services!
Bus was perfect, and in great condition. Driver was so nice, company was very easy to work with and by far gave me the best quote!
Great experience! Mr Sumon was very helpful and patient when we got lost at the airport looking for him. He was quick and communicated efficiently. Highly recommend and will definitely book again when we are in New York.
I appreciate the response but it looks like google wont let me reply to your response. The flat rate explicitly states that its from lga to jfk for $50. It states nothing about getting you to the city or an as little as. You are correct as I did not book a reservation with your business. I went with another for less. If you are able to honor your advertised price I would be happy to give you my business.
I Loved this company. The drivers were early and very professional.
Jetblack limousines was great I would recommend them to a friend. I also would use jetblack again. The driver adapted to what we needed and was very friendly.
Excellent service and value for moneyWhen arriving at EWR, we got a mail explaining the procedure. The pickup location was easily found and the driver was very professional. The car was excellent with plenty of space for 2 adults and 2 teenagers with luggage. Finally the bill was well detailed and well worth the money.
Great Service. Driver was on time. Bus was new and clean. Absolutely no issues at all! Would recommend it to anyone
It was a GREAT experience for my mom and her friends! They loved it all and Mike was the consummate professional! They are still talking about it!!
We hosted our daughter’s 21st birthday and the party bus was perfect and we were treated like royalty!
Very professional. On time for pick up and drop off. We would usej etblack Limousine again, and highly recommend them.
Professional and reliable. I will definitely use jetblack Limousine service again for transportation in New York.
DO NOT EVER BOOK THIS COMPANY!!! This company is a completely dishonest, horrible and disgusting organization.I booked a limousine on August 21st to take my family from JFK back home to Manhattan on September 4th. On September 3rd, I received an email asking me to confirm the pickup, I responded that morning, about 33 hours before the pickup was to take place. I then received an email from the company saying that my pickup was confirmed and my confirmation number was listed on the email. Then later that night, about 20 hours before the pickup was supposed to happen, I received an email saying that Were sorry that you cancelled the trip. I contacted the company through Whatsapp and they said that they were already booked with too many other limo rides, so they had to cancel my trip. I asked for a full refund and the agent proceeded to argue with me and say that it was my fault that I did not confirm my trip earlier.....even though I responded essentially right away, which was 33 hours before the pickup. Finally, he agreed to issue a 50% refund now and the rest of the balance would be refunded in 72 hours. Of course the rest of the refund never came. When I then reached out to them to inquire about the rest of the refund, the agent continued to blame me, stated falsely that I had cancelled the service (a blatant lie again) and said that he would not refund the remainder because that was the cancellation fee.This is an absolutely disgusting, dishonest and unbelievably horrible company. DO not even consider booking with them. Please DO NOT waste your money or your time. You will NEVER get the service from them and everything their customer service agents respond with is a complete and utter lie. Please go elsewhere at all costs!Im also attaching a screenshot where the agent or owner promised a full refund after 72 hours.
We had an excellent time with your company and our driver. Many of us will use you again.
Excellent service the day of booking and on the day of the event. Great customer service. JetBlack Limo was clean and beautiful.
First visit to New York and i wasnt sure about the city. I googled them, i found their website. I booked, few hours i received email with the fare details. Day before the pickup i got email and phone call to confirm. They are a professional over the phone, the same with the driver we was waiting for me in EWR with the sign. He drove me in relaxed environment and a professional manner. Total experience 100 % worth the money. I will book the return with them.
Our clients were absolutely delighted with the excellent service.
First time flying into JFK. Reserved a car pickup from JFK to Lower Manhattan. Arrived at JFK and followed their instructions (they had emailed them) and was picked up within 15 minutes (and that alone was no small feat given the madness of the pick up area). Driver was professional and extremely pleasant. He requested permission to drive through Brooklyn to utilize the best chances of avoiding grid lock and explained everything that would happen. Yes, it was rush hour! He was simply amazing- if we ever go back to NYC then JetBlack .
On time, professional driver, clean bus, what more could you ask for?
On time, very clean, great driver, thanks jetblack
Jetblack Limousine & Transportation were AWESOME for my sons wedding week-end. I hired them to transport our guests from the Hotel to the Rehearsal Dinner. The buses were there early waiting for our guests to arrive! I called them at the end of the evening and they were right there to pick up our guests and transport them back to the hotel. Our guests were raving about how wonderful the buses were, the bus drivers were courteous and gracious. Thank you again for wonderful service.
Amazing awesome service. Got a party bus for my daughters quinceañera literally at the last minute. They were able to accommodate me and my family for what was best for my daughter and her court so that they would have a memorable time. Driver Patrick was great. I highly recommend using jetblack limousine service!
Jet Black Transportation is a poor excuse for a car service and the cause is quite apparent if you’ve had the pleasure of interacting with the “boss” of the operation. My driver, Elnagger, was one of the worst motorists I have ever witnessed. From unsafe lane changes to bouncing around vehicles to attempt to speed in bus/parking lanes, the entire experience was a nightmare and this man should not have a license, let alone be a professional driver. The owner, who goes by the name “Mike JetBlack” to hide his identity (I would too if my business acumen was as atrocious), takes no responsibility and defended the driver’s actions. Do not waste your money on these petulant children and their unsanitary vehicles. Save yourself the cost (overpriced as well) and the headache, just ride with Uber/Lyft instead. The world will be a better place when this shameful organization takes its last breath in the fight against ride share. Good riddance.
Our driver was very friendly and professional! It made our event perfect!
Only had a bad experience once but management stepped in to resolve it and a refund of the overcharge.Always on time for pick-up. Comfortable vehicles. Reasonably clean. Excellent drivers.
We were picked up in JFK airport and taken to our cruise ship in Manhattan Cruise Terminal. Then when our cruise ship returned, we were picked up and taken to LGA
The booking process was super smooth and our drivers were prompt and professional!
Great job of getting our guests to the wedding and back to hotel
Great experience. Driver was awesome.
Showed up on time, jetblack ride, helped with our bags, and very clean car!
Showed up on time, jetblack ride, helped with our bags, and very clean car!
Friendly and helpful driver, perfect spot to pick up.
Our driver John was amazing and very sweet
Awesome!! Will use y’all again next year!!
Punctual driver. Great experience.
Wonderful service. I was impressed
Buses came on time! Super clean and easy transport.
Solid, reliable service! Friendly drivers too. (13627)
A non-professional company that does not stick to deadlinesYou do not pay the driver for the deliveryA company owned by a false lady takes the drivers money
Buses came on time! Super clean and easy transport.
Professional drivers, great rates, unbelievable quality for the dollar paid. Sure I will keep using them.
Driver was on time, Friendly and well dressed.
Good communication, safe ride. Car smelled of smoke.
Professional customer service in affordable rates. I prefer them with the sightseeing in New York City.
Great experience. Driver was awesome.
Awesome!! Will use y’all again next year!!
Awesome!! Will use y’all again next year!!
Punctual driver. Great experience.
Reasonable, professional, and excellent customer service!
Jet black Transportation is a great service and I recommend it to anyone.
Excellent exclusive transfer service! For recommendation!
Great
The bus was awesome, the driver was professional, polite and friendly!! Overall a great experience!!!
Great service, on time arrival and new bus is loaded with modern features (Bluetooth audio, sound system, ice box etc)
Total reviews rating 4.6
117 Reviews for JetBlack Transportation 2023:
Review №1
2022-04-24This was my familys 1st time using jet black Limousine Service. I have done extensive use of transportation services in the past and really did my homework prior to scheduling. I was extremely surprised with the level of attentiveness from the first phone call to ask questions regarding the trip my family needed to make. I really wanted this experience for my family to be 1st call & this is what we got! Our driver was very professional at all times and was very accommodating to our needs. I highly recommend this company to anyone looking to make transportation a high priority.
Review №2
2022-05-23The drivers were very attentive, respectful, and easy to communicate with. Both drivers were timely at ALL times and knew exactly where they were going. They were pleasant and greeted us with a smile every time we approached the bus to unload and reload Both met every expectation and I would ask that they drive us again in the future. We felt VERY safe with the drivers because both obeyed the rules of the road,Patricia Travis
Review №3
2022-03-23I booked a ride (conf #19405) from JFK to NJ for my employer twice (once in February and once last weekend). On both occasions, he related that the ride was stellar. He appreciated the cleanliness of the car, the punctuality and overall professionalism of the driver. On the last occasion, I had to add a passenger at the last minute and the process was seamless. The process was very easy. My only advice is to book a week in advance if you can as I am sure that contributes to the smoothness of the process. We will use the service again.
Review №4
2022-08-06Jetblack Limousine & Transportation were AWESOME for my sons wedding week-end. I hired them to transport our guests from the Hotel to the Rehearsal Dinner. The buses were there early waiting for our guests to arrive! I called them at the end of the evening and they were right there to pick up our guests and transport them back to the hotel. Our guests were raving about how wonderful the buses were, the bus drivers were courteous and gracious. Thank you again for wonderful service.
Review №5
2022-02-02We choose this company and were very happy with them. Shuttle bus was in really good condition except for the muffler. It must have gone bad because it was really loud. Maybe it is the bus manufacturer :). Picked us up after our cruise with a different shuttle and it was a really nice one. Drivers were friendly and we would use jetBlack limo again.
Review №6
2022-07-15Great service. My daughter loved being surprised in a beautiful stretch limo. Our flight was on time and our driver called us very soon after we landed. Great communication.
Review №7
2022-05-30Party bus was amazing and on time. Our driver Allen explained everything in detail (lights, sound system, air conditioner and bluetooth). Very friendly and available to pick us up within a few minutes, once we were ready to go to the next spot. I highly recommend their service.
Review №8
2022-04-07Our driver James was so wonderful and made our special evening very lovely.All customer service aspects were excellent.The JetBlack limo bus shocks were a little bit bumpy but probably because the streets of New York are so bad! I would recommend jetblack for limo service....
Review №9
2022-06-27Glad I found this service at the last minute to run a wedding party around. Ben was fantastic. Quick response. Quick quote. Reasonable cost. No fuss - No muss...they got all the details perfectly and were on time. Perfect experience!
Review №10
2022-04-20Great experience with jetblack Limousine. The party bus we rented to transport my son and his friends celebrating his 16th birthday was the highlight of the ENTIRE evening!!! They were able to play their music and hangout all together on the way to the different venues. Also kudos to “G” their driver. He was perfect! I highly recommend it.