JetBlue Airways Corporation in Long Island City
Site: http://www.jetblue.com/
- Monday:9AM–5PM
- Tuesday:9AM–5PM
- Wednesday:9AM–5PM
- Thursday:9AM–5PM
- Friday:9AM–5PM
- Saturday:9AM–5PM
- Sunday:9AM–5PM
JetBlue Airways Corporation in other cities:
Stay away! Our grandmother even called it 24 hours in advance, “they are awful, your flight will get canceled.” We are traveling with four adults and an infant. Jet Blue Cancelled our flight and automatically rebooked us two days later…. Which we found out when we got to the airport. For us to reschedule (the flight we never booked) they want to charge us $50 per person. We said screw it and will be flying out with Frontier Nate as. We’ve flown Jet Blue for 10+ year and will nevvvvvver fly with them again. They ruined the beginning of our Disney vacation and they’ve made it clear they don’t care.
JB used to have great customer service, but my last three experiences with them have been awful so I will not be flying with them any longer. The latest - I booked a flight in October 2021 for August of this year. I used travel credit that was good through March 2022. Now in June, JB canceled the flight and wants to keep my “expired” travel credit. Fraudulent.
My experience with JETBLUE this week has been terrible, I was in another country and was distraught because Jetblue mess up my reservation, have over $600 of my money on hold and I cant get back showing pending. I have another flight schedule for next week and its the wrong time They are now ranking poorly like Spirit Airlines. I use to love Jetblue but representatives are failing me right now
Why have a rate where you cant bring a bag? I have seen it do nothing but start disagreements at the gate. paying $65 at the gate for checking a bag doesnt save me anything by having a rate that is low price basic fair. it is annoying to your passengers and you staff who have to enforce it. Im not saying i wont fly Jet Blue again but i will try to avoid it after a couple poor experiences.
1st experience with JetBlue: Cancel the flight 3 hours after the departure time in Barbados, right as the airport closes. Staff promise to help and once weve got our belongings walk right past us into a cab.2nd experience with JetBlue: Departure time is 10am, rescheduled to 12:30pm an hour before the departure. No explanation given.Update: At 12:10pm, the aircraft is on the way to the gate Ive been told it will take 10 minutes. At 12:15pm, Ive just been told the plane requires maintenance, I dont know what maintenance or how long it will take.It takes me less time to fly to the UK, then my trip from JFK to Chicago will now take which has been postponed by longer than the actual flight duration. Thats a sad indictment of JetBlues ability to provide punctual flights.
Horrible management. The employees keep leaving the company or finding a different position in a different dept within the company. Constant high turnover rate here. Your hard work always goes unnoticed here and unappreciative. All the employees keep leaving because the management is NO GOOD. The bad management is whats driving everyone away If they finally leave youll see employees will be much happier and will want to stay in the same position with the same department and not be forced to leave or be let go. If you rub management the wrong way they blacklist you as well and wont put in a good word for you if you happen to interview for another position within the company. This is a proven fact.Very sad this is how they operate internally as its a good airline to fly
Worst airlines I’ve ever flown always cancel flights out of HPN and re-route flightsNo one wonder Frontier/Sprint doesn’t want link with JetBlue now Breeze on board doesn’t even fly to Orlando FLHPN really needs to consider Frontier as alternative airline for Westchester County
I am still in utter shock with the callous, uncaring and vindictive manner in which one of the supervisors in Montego Bay, Jamaica handled the issue of my Medical Exemption Letter on Thursday December 16, 2021. She either refused to or was incapable of explaining how the letter contravened or did not meet the CDCs requirements for exemption. Please note that this letter was written on an official letterhead with the doctors name, office address, qualifications, affixed signature and stamped with her official stamp.She, first, offered the flimsy excuse that she does not know what biochemically enlarged (overactive thyroid) means. She then went on to say I should ask the doctor to explain a little more clearly what my issue was, and that she could not say what further details should be included for it to be acceptable!When I pressed her to ascertain what really was missing and that she had best refer me to someone who was more knowledgeable, she made it clear that she was the person in charge and she has to make the decision to admit me or not. Despite, my urgings to get credible grounds as to the inadmissibility of the letter, she could not provide one. In the end, after arriving 4 hours and 20 minutes early for my flight, she maintained her stance and excluded me from flying. She also had the gall to enter into the system that the letter did not meet CDC guidelines, when it is was apparent that she did not know or could not express what those were herself!My issue is that I did not CANCEL or CHANGE my flight. I was denied boarding on what I consider to be an arbitrary lack of understanding and consideration on the part of this JetBlue employee. Correct me if I am wrong, but your policy says cancellations or changes incur a $100 fee. I did NONE of the above and so, justifiably, should be given the full cost of my ticket purchase price. Now, in an attempt to claim or take my money by force, I received a cancellation email from JetBlue last night.I refuse to accept anything less the full purchase price that I paid for my ticket. JetBlue should also take a harder look into how they treat persons with LEGITIMATE medical issues. This is another unfortunate experience with JetBlue for me and I will guarantee it to be the last, for the sake of my health.
The best low fare airline with most legroom I have ever had... I will definitely be using jetue more often. The only complaint I have was I had an issue with the flyfi. But with the TV on jy flight I really didnt need the internet. Thank you jetblue for an amazing experience
I had no issue with Jetblue, UNTIL I actually had to fly with Jetblue. My flight was canceled from JFK to IND. Ive been unable to receive any resolution to a refund. I thought it was a joke honestly, but the service merely has the same exact response which is I need a manager. I was on hold for over an hour and half ( 1:30 minutes) and that was on top of a 2 hour wait in line. The app is no use either. Awful company service. Investors, clear your money...
It should 0 stars, but this is the option i was given. I cannot believe i am waiting over 4 hours to get to speak to a representative! I AM STILL WAITING WHILE I AM WRITING THIS REVIEW!!! Similar to the times i waited to check my bags TWICE, and almost missed my flight! Honestly this a poorly form of customer service. The last time i am booking with Jetblue; I rather spent hundreds of dollars based on their customer service than spent the low amount on their flights in the expense of ACTUALLY SERVICING ME!
I arrived for Flight B61793 (JFK-SJO) an HOUR before boarding and waited at least 6 hours before they finally canceled our flight. The fuel tank was leaking. OK understandable. I received both an email and phone call apologizing for the inconvenience and offering a $250 credit. My round-trip ticket was $602 but I still decided it was better than nothing. So now I am trying to rebook my trip (after having to cancel literally everything I had already paid for in advance and losing hundreds of dollars as a result) and have been on the phone for FOUR HOURS because apparently, its MY fault I didnt get on the flight they rebooked for the next day (how do you board a canceled flight?) and am no longer qualified to receive the credit. Why send multiple emails and phone call apologizing for a cancelation if you did nothing wrong?I did MY part JetBlue. I arrived fully checked in and even SAT in my assigned seat. This was on YOU! Why should I lose $600 because of someone elses error? I booked with JetBlue because of positive previous experiences but I can promise you they are now officially worse than Spirit, Frontier AND United combined. Thanks for nothing, JetBlue airways. Youll never get another penny from anyone else if I am able to warn them in time. You deserve a negative 10 star review because wow did yall dropped the ball!-Shaquoya Pollock ❤
If I can rate this company a ZERO, I would!Poor customer service! Over two hours wait time to be rudely addressed or hung up on because putting a customer on hold is so complicated.Terrible website errors! Check-in can only be done up to 24 hours in advance and the getting past the covid and hazardous questions can not be accomplished even after several attempts on various devices and on the companys app.This airline has changed dramatically since it first started. The diminished quality in customer service, ease of booking and customer satisfaction has made this once soaring company a complete failure in the industry. Not only will I stop flying with them, I will recommend not flying with them to anyone who will listen!
Jetblue,I am appalled by your lack of customer service and transparency. As I read through the previous posts on this page, I share the same sentiment as many who have posted. What will it take for us to be heard and taken seriously?I called into your customer service line today-only to be told there was a 120 minute wait. I submitted my contact information and waited for a call back. When I finally received a call back, almost 150 minutes later, I expressed I wanted to file a complaint and discuss a discrepancy. I was put on hold and then proceeded to be hung up on. When I called back in, the wait was 117 minutes. Its impossible to get ahold of anyone to communicate frustrations and to resolve issues. In addition, the chat functionality is fairly useless. The Chat Reps dont really have the ability to resolve anything. After waiting15 minutes to chat with someone, the Rep directed me to their customer service number. Why have a chat functionality if it can not resolve the same issues as your customer service line.In addition, if you plan on re-selling American Airlines flights as your own or as a partnership, please ensure that there is an actual cohesive partnership. Both partners should be able to resolve any issues or concerns. There shouldnt be two separate entities that operate separate from each other. Then why are you selling American Airlines flights as your own? If you arent going to support those tickets like your own JetBlue operated flight tickets--and vice versa. What kind of partnership is that?Lastly, how do you not have stand-by? Most of the major airlines offer a stand-by option--even American Airlines, who you partner with offers stand-by option.I am beyond frustrated, exhausted, and agitated by this company/organization.As I am still sitting at the airport waiting for my flight, I will never fly JetBlue again. When given the opportunity, I will dissuade others from flying JetBlue as well.I implore others that have shared a similar experience to do the same. The only way they pay attention to us is when their bottom line is hurting--what a shame.Do better JetBlue.
Worst flight. Our Flights was delayed. JetBlue representatives in Boston assured my family and I that our hotel information will be ready when we arrived in New York. That was a lie! We waited over an hour to for the hotel information. Then the representative told is they were unable to provide food vouchers to us. They need to do better. The staff at JKF and Logan are very rude. They do not know the meaning of customer service
I have never witnessed having to wait to speak to a customer service representative or even a supervisor for over five hours. I received an automated phone call saying that they were changing my flight the first time I called took three hours to get a representative who stated he was helping me and changing my reservation from American Airlines back to JetBlue that never happened Then I had to wait again trying to do the same thing six hours this time because I asked for a supervisor who hung up on me because I was upset. Of course you can’t call their corporate office to make a complaint because it no longer exists I wonder why. I have found this airline before and had a great experience I’m not sure what happened Covid.? I am truly disappointed this trip means a lot to me.The one thing I feel bad about is I’m sure these representative and supervisors are overworked and people are constantly calling and not being very nice that I am truly sorry for..........
This company sells upgrades but let everyone in at the same time, so there’s no priority seating, wasted money.Flight attendants are either overly aggressive, intimidating, loud when talking amongst themselves, and/or non greeting.Some of the most affordable prices but you get what you pay for. Staff seems to have no pride in work, hence the lower rating due to recent experiences.
Jet Blue has done nothing short of stolen from me and my family. They cancelled a flight for our vacation at the last minute and then “after we were forced to scramble to book with a carrier who actually wanted to service their clients” they refused to refund our money. How is this not theft? Avoid this carrier at all costs!
Had nothing but positive experiences with your flight crews, which is why I flew exclusively with you for the last 3 or 4 years. But your customer service team has been horrible to deal with. I messaged your team to get clarification on a policy, listened to what they told me, and then was told later on that I was given the wrong information but that was MY fault? Mistakes happen, but own them and make them right. You have lost a customer over something that should have been a very small, simple, easy fix on your part. But instead you chose not to accept responsibility, even taking an accusatory tone with me after my 4 hour hold time. Looking at your social media pages as of late, I’m clearly not the only one who is not impressed with your level of service or lack thereof. Maybe consider a different approach.
This has to be the worst airline company!! Not only they cancelled my flight twice without notice but they won’t answer their phones!!! The wait time to speak to someone is between 3 to 5 hours!!!!! That is insane!!!Im selling all my stocks and hope I would never have to deal with JetBlue!!! I wouldn’t use you even if it was for free!!!!i think taking a bus is better then using this clowns
Very poorly customer service, employees need to be retreaned in how deal with frustrating people. You guys ruins my vacation two months before happened changing the flight three times and the last day was even worst staying in JFK for 12 hours with my daughter with disability. I gave you one star to have and opportunity to wrote but is really zero Star for you. This is my comments after expense 2 hours in a phone call with no answer.
JetBlue has horrible customer service, extremely rude flight crews, and their check in desk has no idea how to treat customers. My flight from Las Vegas to Richmond, VA was just delayed for a second time, with no explanation, no airline representation, and the flight crew, who is hiding behind the check in desk at the gate, laughed at me when I asked about someone talking to the passengers about the delay. The Las Vegas Airport was no help either. They blamed the airline for no one being here, and the flight crew blamed the airport for no one being here to talk to the passengers. This airline is a joke. Do not ever fly with them.
On February 21, 2021, I took Jet Blue Flight 1223 from Washington, DC to Orlando Florida. The new protocol is to wait until passengers in the rows ahead of you, get their luggage and then collect yours. I did this and as I was standing to get my luggage, a woman from the back of the plane came running down the aisle. She hit me and threw me to the floor. I happen to have a pilot in the seat next to me. He helped me to my feet. The flight crew did nothing the help me. Other passengers asked her why she assaulted me. The crew never bothered to come to see if I was ok.I sent an email to Jet Blue customer service and they said there was no information on the incidence and therefore they could do nothing for me. They offered me a $50 gift card. Of course, this added to the insult. Im posting to suggest that if you are assaulted be sure to get a photo of the person who hit you and insist that the crew get that persons information so that its documented. It was clear this crew wanted to pretend nothing had happened. It was very frightening.
Horrible experience with Jet Blue. My spouse was hospitalized for 6 days with Covid and still recovering. We had to cancel our flights and they refused to refund us our money! Instead told us we could book again with in the year. In these uncertain times and our situation this is unacceptable! We will never use them again. When you book online it is very vague. Everyone needs to be aware they are more concerned about money and not their clients. So disappointed in this airline.Avoid Jet Blue at all cost!
Jet Blue use to be one of my favorite airlines until now. I booked my flight from Ft. Lauderdale to St. Thomas with a 3hr overlay in Puerto Rico. I received a notification last week, advising that my flights were cancelled. I called to speak with a representative and her response to me was that she could cancel and refund the flight. She offered no resolution and no remorse for the situation. I hung up on the representative because I was beyond upset, and allowed myself time to calm down. I called later that day to speak with another representative, who advised that she could cancel and refund. After ranting a bit more, she was able to cancel the current reservation. Scheduling a new one, which leaves me spending the night in Puerto Rico and coming back a day earlier than my original flight. I booked the flight with her and ask for a manager, which she then told me that a manager wouldn’t be able to offer any more than what she is doing. I called back several times after that and spoke with many representatives trying to find a resolution. The only resolution was to cancel and refund the flight, which was beyond unacceptable. Due to COVID-19 this year has been very trying for many people, and for myself not being able to see my family. Finally I am able to book a flight to see my loved ones and now out of my control, I can’t. It is New Year’s Eve and I have arrive to Puerto Rico as planned, I spoke with several JetBlue representatives at the counters and still no resolution. I had to now Come out of pocket and book a hotel for me to stay overnight. NO ONE EVEN OFFERED TO ACCOMMODATE ME GIVEN THEY CANCELLED AND NOT ME! It is New Year’s eve and I am bringing in a brand new year by myself, alone in a hotel, in a place where I don’t know anyone. This is beyond wrong and the fact that I have to endure such a horrible experience during the holidays. When I’m sure the members of Jet Blue are enjoying their families. I am going to file a complainant and reviews on every platform that I can. So that people can see the type of airline that does not care about their customers.
My problem with Jetblue is with its customer service. If you call Jetblue and want to talk to an individual, it takes at least 90 minutes to get through no matter what time you call them. They just dont have enough people answering phones and its extremely annoying. All they have to do is adopt some software to put your phone call in a que and call back when someone is available. However to save money they have decided not to adopt that.Jetblue used to be the go to airline for me whenever I flew. Unfortunately, I can no longer say that.
The absolute worst. Most rude airline. I spent $400 on seats and bags alone one way and the treated me like total trash. I would not recommend This airline to anyone and I will never spend my money there again they we extremely rude and unprofessional seeing as though my flight was delayed 4 different times then switched back to original take off. The absolute worse 10/10 WOULD NOT RECOMMEND.
JetBlue has horrible customer service they want you to call them and then wait on hold for 220 minutes. If you try to use the chat feature no one is ever available. JetBlue cost me a 15 hour delay a connecting flight and they only offered me a $10 food voucher for all of that time this is a horrible Airline please do not travel JetBlue
I have been flying Jet Blue nearly 20 years. My last flight 8/31/2020 -9/4/2020JFK terminal had no hand sanitizer at all and the plane had used tissues inthe seat back in front of me. When brought to the attention of the flight attendant they blamed the previous crew. During COVID times, no way should the terminal and the plane be that neglected. I am flying next week for the last time before I use my points. !00 flights are enough. JK
I always love JetBlue until now. On 8/6/20 i purchase plane tickets round trip from Orbitz to travel with JetBlue. It has been years since i dont spend Christmas with mother and my little brother. Orbitz never sent me any emails they have cancelled the flight. I call JetBlue, thats when the agent told me they have cancelled all flight to Guadeloupe until the new year. I call Orbitz back to let them know. But with an issue, the bank I used to book the flight then is no longer active, and the account is close. I assure the agent from Orbitz they will have to let JetBlue know that. He was like ok or JetBlue will have to issue me a paper check. On 11/14/20 Jetblue said he has sent the refund back to the bank. The Bank told me since the account was closed the send the money back to JetBlue and JetBlue told me I have to file a charge back with the bank . I did it. After the bank investigation, they said they return it back to Jetblue. I am in the middle ALL THREE JETBLUE, ORBITZ AND HERITAGE VALLEY FEDERAL CREDIT UNION BANK THINKING THEY GIVING ME A FAVOR. Until today date I HAVE NOT RECEIVED MY $831.64 REFUND. All three tell me case close with no resolution.
My experience with JetBlue on 8/7 was a complete nightmare. Myself, my fiance and our 2 kids (ages 5 and 3 mos) were scheduled to depart JFK for POS on 8/7 at 9:10pm. Initially this flight was delayed, however, around 10pm we were allowed to board. Almost everyone was settled in their seats when we were directed to deplane bc there was no pilot! For the next 4 hours, the flight continued to be delayed while we received updates that they were still in search of a pilot (ridiculous!). The flight was finally cancelled around 2am! At that time we were informed that we all (a full flight) needed to go to customer service to be re-booked. Customer service was understaffed (2 people for a line of about 100), so I called the 1-800 # while in line and was able to get my family booked on the next flight. However, while in line, we were informed that there would be no hotel or food vouchers given for the inconvenience, so my family (including a newborn) slept at JFK that night. The next flight was delayed also and all of these delays caused us to miss our connecting flight in Trinidad with Caribbean Airlines, so once we arrived there, we were placed on standby and didnt get to our final destination of Tobago until 2am Friday morning. We were supposed to arrive at the resort at 7am on Thursday morning! I will NEVER fly your airline again and will be sure to let everyone I know about my experience. Absolutely disgraceful JetBlue!
Before boarding my flight, I paid a $30 luggage fee for my bag. When I arrived in to my destination, and went to baggage claim, I was told that luggage never left my origin departures airport. I didn’t receive my luggage until the NEXT EVENING. This luggage contained my shoes, electronics, and medication. When I received my luggage it was damaged. On my return flight I tried to notify JetBlue of the damage and the mishap with my luggage and they referred me to your customer and told me there was nothing they could do. Ive tried to contact customer service through the website, but I havent been able to get in contact. So this is the last outlet. I understand we are going through difficult times right now, but I did pay extra for a service, and in the process my property did get damaged. Its very unacceptable, and I would like to have this situation handled.
Not worthy of any stars.Just arrived into EWR from MCO.There were so many travelers not adhering to the the C19 protocols. And the JetBlue crew were allowing it.. Disturbing and frustrating to say the least. In the morning when they open, I will file a formal corp complaint, as well as bring this to the attention of Newark Airport, and the State. Make no mistake and head this warning, do not fly on JetBlue. And if you see something, say something. We did. but the flight attendant was a major contributor to the concern. She was inept and made no effort to address the concerns. So before you get stuck mid air and ha e nowhere to hide and nowhere to run. Do your research. Pick an airline that actually cares about you, not sometimes, but Always. Protect yourself, dont fly with JetBlue Airlines. We never will.Be safe!
As per JetBlue policy stated on your website, we tried to drop off our check-in luggage 6 hours in advance at 11:15pm for a 5am flight. The luggage was refused by the staff, as they were wrapping up and getting ready to go home. This is a shameful violation of stated JetBlue policy. Apparently JetBlue policies only apply to the passengers, not the staff, who can do as they please. When I protested, I was told to fly a different airline next time!!!First and last time flying JetBlue.
I booked a non stop flight several weeks ago from Santo Domingo to Fort Lauderdale. One week before leaving for the trip Im notified by Jet Blue the flight now has a stop in New York resulting in an eight hour delay getting to Fort Lauderdale. At my age it is difficult for me to travel for such a long period of time. Jet Blue refused to do anything to remedy the situation.I tried to book with a different airline but at this late time the cost is several hundred dollars more. Im hoping Jet Blue will reconsider and offer help with this matter.
My mom bought tickets for her and i back in march 2020. Due to high risk of covid we had to postpone. Now that she is vaccinated and they gave her the use it or lose it routine ahe has decided to fly back home. However due to covid i cant at thia time. Its one thing not to reimburse her my half but they charged her extra money for her flight. So instead of giving her a $50 dollar break they charged ger that and kept the $500 dollar ticket for themselves.
Very disappointing experience!We were on a trip for my husband’s birthday. The first flight got delayed (1h+) and we missed our connection flight and got stuck at JFK for 11 hours!!! (It was terrible bcs we did not have sleep the previous night due to the early flight with jetblue).At first, even though they tried to help us by providing a ticket to another 2nd flight (11h layover), in the end they said that we will make it to the connection flight, so we canceled our last minute hotel reservation.(because we would be waiting for 11h at JFK)Of course we cancelled the hotel, we got charged, also did not make it to the connection.A very unpleasant experience, totally exhausted, no hotel provided and our bday plans were fully destroyed...
JetBlue is a corporation that has a slick design and the appearance of friendliness and caring. However the true test of a companys commitment to their clients satisfaction and their integrity occurs when there is a problem. I witnessed JetBlue completely disregard flight customers when a maintenance issue delayed them at OHare for 6 hours. When over 20 of them missed their connecting flights they simply said we understand how you feel but gave none of us any accommodations or even discounts for hotels when we were forced to spend the night in the layover city.
I have been flying Jet Blue since the first week the airline started. I have always enjoyed the Jet Blue Experience but did fly other airlines to Los Angeles when traveling there. That all changed when I experienced Mint for the first time. It is the best thing Jet Blue has done since starting up.The seats are comfortable, the flight attendants attentive and I have now flown Mint over a dozen times. I especially like rows 2 and 4 which the attendants call the Suite but lets keep that a secret. Jet Blue calls it business class but Mint is equivalent to other airlines first class service and I am now only flying Jet Blue when I travel to Los Angeles.
They changed the scheduled departure time from 7:14am to 6:30am, which means me and my parents have to wake up a lot earlier in the morning (or in the middle of the night) in order to catch the flight.The schedule change is within 60 minutes, so well have to pay $75 per person to change or cancel the flight. The alternative flight later in the day costs just $59, which makes it cheaper to book a new reservation than to change my existing reservation. This is just ridiculous....Lesson learned:NEVER book your flights more than two months before your departure date otherwise they might change your departure time and screw you up.
I just came back yesterday from an Orlando JetBlue flight that was delayed for 2 hours. I can understand a delay due to poor weather conditions, but the customer service is rated in the minus zero column. First, I had to wait over 2 hours online to check if I could get another flight. Then, I was met by customer agent, Bleu, who, clearly had no customer service ediquette- abrupt, insensitive and dehumanizing to whatever question I posted. I proceeded to speak to manager, Mr. Wisner, who was polite and at least heard the problem . But, do you know JetBlue does not even put you up overnight unless there is a technical problem with the plane. For over 7 hours at the airport, and speaking to more than 2 agents, customer service is subpar and just pretend to be caring. Underneath, they do not care one iota for your needs.
JFK T5 is modern and somewhat comfortable, although not the cleanest, and the food is overpriced. A lot of power outlets also dont work.Snacks and refreshments are complimentary on flights. Flight attendants are usually quite professional and courteous. Flew on four different flights and all had very uncomfortable, flat seats, and Im of average height/weight, 510/180 pound male. Legroom is OK, but Ive had the passenger in front of me on every flight recline their seat to the maximum setting, which drastically cuts my space and put my TV at a very awkward angle, even angling it up as much as possible. Carry-on space has never been a problem. You may have to put your carry-on bag overhead a few aisles up or back from where youre sitting if its a busy flight. They have also slowed the planes down since fuel prices are up, so your in-flight trip time is likely to be longer.
After traveling for 200,000 miles last year I learned about good (and bad) service from airlines. JetBlue - sorry to tell you, but you do not live up to your promise. Twice your check-in was faulty, you charged for extra legroom but suddenly did not have the seats available anymore. I hope you will improve.
I had a wonderful experience flying from San Juan to JFK around Christmastime this past year. I had a very disruptive family sitting directly behind me, and while I was prepared to sit through the short flight bottling up my anger, I am happy I confided in the flight attendant. She was able to quickly diffuse my stress and find me another seat in the already packed flight. She was incredibly professional and I left the flight beyond pleased with how I was treated and satisfied with the outcome of what could have been a very uncomfortable 4 hours. Thank you for your professionalism!!!
I love Jetblue. I fly them as much as possible.The planes are spacious. The crew is friendly.From the baggage drop until arrival at destination, each Jetblue employee was helpful.Plane was clean.Both washrooms= front + back = clean.The snacks were good.Overall, great flight to Punta Cana.Would fly them again and definitely recommend.Instagram: nursebaexo
What makes #JetBlue is their staff and the way they treat their customers. I fly every few weeks and I used to fly American Airlines yet they were rude and tried every way to intimidate customers. It felt like flying commercial was a necessary evil, and everyone had horror stories from flying. With JetBlue even if something is frustrating or there is inclement weather, they work with you. They even say they understand its difficult to see long lines and people waiting. JetBlue wants you to return. Free internet, TV, movies, #AStarIsBorn and #Amazon discounts! The flights can be fun or a great nap. The #JetBlue staff make this airline the reason I got people to switch. For #filmmakers look at all the festivals they go to!And if you have a bad flight, they fix it. Its like they are therapists too. They will ask you are the carousel how long youve been waiting for your luggage. At #Burbank Kelly knows my name and gives me a hug. CJ is incredibly kind and everyone loves him and he unites passengers. They work redeyes with #NYC and #LA and they are still kind and loving and get the job done! They have good #perks too! Good jets!
Great experience with customer service over the phone today. We have flown JetBlue for years and they have been more than accommodating. Our experience has been great and do not have anything bad to say. Today travel plans changed and our service rep went above and beyond.Thank you JetBlue!
Looking through the reviews, experiences are bipolar - either 5 star or 1 star. And the 5-stars definitely beat out the 1-stars. That should carry some weight.Ive had tremendous experiences with JetBlue through it all, the good times and the bad.Bad: Ive had my flights cancel on me pre-emptively for weather that didnt turn out, Ive had re-booking experiences that took forever to get to an associate during the winter. But look....YOULL GET THAT ON ANY AIRLINE! Ive had seats with the occasional broken remote (no biggie in todays ipad world).ALL of that. All of it. Is off-set by their friendly agents, and remarkably friendly phone operators. You may be annoyed by the early cancellation...but its better than the cancellation at the airport with resultant line out the door (Im looking at you, United...). Would you rather get an email about a small change to your flight and willingness to adjust your schedule, or would you rather get a DELAYED surprise notice at the airport? (again, United...). Its the little travel bank credits when hiccups do occur, like delays or broken hardware.Look its the little things that make this airline great. It was one of the first terminals to offer deliver and ipads to keep you entertained. A blue potato farm on the roof. Letting you board on the Tarmac in the beautiful LongBeach airport. Its them buying historic buildings and refurbishing them to greatness (TWA? LongBeach? ).Some airlines find excuses to asphyxiate your dog in cargo. JB finds ways to give your puppy a patch of astroturf for relief. Little things.Its no question were past the golden age of flying. But other airlines look for reasons to remind you that they value some passengers much more than others (Again, United, for whom they visibly value [as demonstrated in boarding] First Class>Loyalty> card holders>paid some more> kids and elderly >where youre actually seated...). Spirit airlines is basically the same, except they embrace the differential experience.Jetblue treats their passengers with civility. Sure you get more perks if you have their credit card or are flying Mint, or have mosaic status (which is hella hard!) . But its not in-your-face.United, American, and Delta will constantly and shamelessly remind you that youre not one of their priority members, and that you are missing out. At Jetblue, a TSA pre-check passenger will get you through security faster than a even more speed. And thats ok, because JB wont dangle a golden ticket in front of your face, and remind you that you cant afford it.
Horrible Airline with a horrible experience. Jet Blue’s policies are not consistent and vary between locations. I was never treated so bad by an airline. It was my first time flying Jet Blue and never again. The employees are rude, disrespectful and extremely nasty at the gate counter as well as the flight attendants that work for Jet Blue. I was bullied by Jet Blue counter personnel who refused to give me their name and covered up the name tag they were wearing when I asked for their name then threatened me he would not let me on the flight. Unbelievable and they pride them self on customer service. Horrible experience with a horrible airline. There are so many other friendly airlines to choose from do yourself a favor and don’t fly Jet Blue.
My wife and I were flying with Jetblue from JFK to Cancun. The flight was delayed for 6+ hours. So instead of beaing on the beach around 3 PM we got to the hotel around 10+PM, because JetBlue did not have a crew to flight a plane.The plain was okay but the service was terrible. They gave us a snacks and some juses and it look like flight attendant was giving out her own stuff. I am SkyTeam member and I fly a lot. I usually fly with the Sky Team companies. If they had delays ( technical issues not because of the weather) they were giving out vouchers to the airport restaurants. Did not happen with JetBlue. We were not offered anything extra not in the airport and nothing extra was offered on the plane.On the way back from Cancun we had the same issue. Plane was delayed as well but it only was for 3 hours.I would never fly with this company again, because I missed the a half day of my vacation sitting at the terminal waiting for them to find a crew to fly a plane. And when I called them and asked them for some type of compensation, they gave me $50 for more then 9 hours delay time
I flew from my home airport to JFK for a school choir trip using Jet Blue and then back from JFK to my home airport. The staff was incredibly kind and occasionally told jokes or puns to keep us entertained while we were sitting on the tarmac for two hours while waiting to fly back to Texas from JFK because JFK only had two runways open and there were about thirty planes ahead of us. There was great in flight entertainment and comfortable seating with a good amount of legroom, which is good when you have long legs for your height. I really do recommend Jet blue when looking through different airway options.
I have been a loyal Expedia & Jetblue Customer and I will NEVER book another trip via either one of these sites EVER AGAIN. Both companies exhibit extremely poor customer service and accommodation. And I can honestly say I WOULD NOT and WILL NOT be recommending anyone to use either of the two companies, whether it be a family member,friend,coworker or even an acquaintance !My husband and I had booked a trip to go to Montego Bay , Jamaica for our honeymoon, our flight was delayed multiple times without reasoning. Staff members refused to elaborate the cause very cold and unprofessional.Upon calling JetBlue customer service the representative failed to give any reasoning and was very unapologetic. To make matters even worse we had the same experience returning to JFK.I recently canceled a trip booked via Expedia due to a medical occurrence and Jetblue nor Expedia are willing to refund my money, even considering the fact I purchased travel insurance (in the event something beyond my control was to happen, resulting in not being able to travel). After playing unnecessary phone-tag and speaking to many rude, unsympathetic representatives along with their supervisors to no avail no one is willing to assist me. It is absolutely appalling and mostly disturbing to see such a lack of compassion that has failed to be given. For all that are considering flying or booking via Jetblue and or Expedia I would highly recommend NOT TO , because God forbid you have a medical ailment or any circumstance that it out of your control they WILL NOT give your money back !!
This is the worst airline I ever had to deal with!!! I booked a flight via emirates to fly from Charleston to New York 3 months in advance. I could only check in online 24 hours in advance!! By the time I check in online, (24 hours in advance) I discovered that they seated myself and my daughter not next to each other for the flight, she is aged 12. Do not even bother to phone the customer service for help!! They cannot do a thing to accommodate you, all they had was really bad attitude!!! Sorry its your problem if you want a seat next to your daughter you have to pay 40 dollars!! Outrages, shocking service!! Dont think this review would change anything though, wish I could rate them negatively.....
Great facility and corporate headquarters. They try to emulate Google and Facebook headquarters and its a very nice atmosphere, but its the airline industry and they nickle and dime you at the cafeteria. Very unJetblue like since they offer unlimited free snacks on their flights.Also paying $13.36 for their airport and ground ops crews is almost below minimum wage for skilled positions that requires security clearance where you are handling 70+ million dollar planes.The only pros is flight benefits which is offered on a first come first serve basis instead of seniority.At current wage you definitely will not have much opportunity to have fun even if its one of their core valuesIn the other hand its a great place to intern at because you still get all of the travel benefits.
Its sad that they would rather fly empty mint seats than give a better upgrade rate of $499 at the gate. I asked if I could get a better rate by doing it standby of left over seats. 10 of the 16 seats where left empty. Other than that its the best airline. I used to pay around $100 on other airline by doing a standby seat upgrade at the gate.
IF I COULD GIVE MINUS STARS IT WOULD BE -5 STARSThe worst customer service that I have ever experienced in my 35 years of travel as an adult. 6/17 MCO to MJB arrived at the airport over 2hrs before loading. Checked in online only needed to drop bags off and show covid test asked an agent out front of the check-in, what line to go to, they directed us to the wrong line! We stood in that line waiting for 35 min only to be told to go to a different line that we waited in for a long time when we finally got to the counter the agent was very rude saying Jamaica? your too late. The check in closed 2 mins ago. We explained the we had Clear and could get through security fast to no avail, we then proceeded to explain that we had a wedding that we needed to get there for and begged to let us on they refused! They then rescheduled our flight for the next day at 1pm. We checked into the hotel to fly out the next afternoon now paying for hotels in two locations. The next morning at 7am we received an email alert from Jet Blue flight time change now our flight departs at 2pm and arrives the next day at 8am at this point we are panicking blood pressure going way up. So we get up and headed to the airport 7 hours Before the posted departure time. When we got there I asked for a manager Norma shows up and proceeds to tell us that it was a GLITCH in the system. When I complained about the missed flight the day before She then tells us that our lack of planning is not Jet Blues problem. I got upset with her rude attitude and explained why it is her job to direct the customer to the proper line the first time and they failed to do that when asked for directions causing us to miss our flight. she then explains that she has been with Jet Blue for 17 years and that I was talking to her like a child, I then asked her what that had to do with her dealing with my issues. At this point security shows up. instead of dealing with the problem the moved us along. (the flight still did not depart until 2:30). On the return flight from Montego Bay (MJB) It was delayed departure and once in the Air the 1hr 40 min flight turned into a 8 hour mess. First we couldnt land in Orlando wand stayed in a holding pattern for hours until we were running out of fuel and had to go back to Fort Lauderdale for fuel. once on the ground in Ft Lauderdale we stayed so long that the pilots and crews time ran out so we had to wait for a new crew. while waiting a lady in the row across from us got sick and had to be removed from the plane. Everyone was hungry and thirsty nothing was provided. I paid for a direct flight so that I would not have a long flight because of my back problems. it has been two days and my back still has not recovered. The airline has not offered to do anything to make up for the worst $1500 flight that I have ever had. I have been on hold for 2hrs you can make this s@%& up!!!
I had requested a FIRST CLASS Flight. The airline does not provide that service yet, but they provide Group A which is like more legging room for a few extra dollars.The plane flight went smooth, the staff-amazing, and reservations were so simple to make. I guess, THIS IS A HASSLE-FREE CORP. I trully recommend this Airline.
JFKs T5 is a ghetto of incompetence. Dont be a victim; steer clear.During my first (and last) flight on JetBlue, I discovered that the high-quality customer service days under former JetBlue CEO David Neeleman are long gone. Inbound toward my final destination, I spent 12 hours inside JetBlues JFK Terminal 5 (T5, for short) on Sunday, March 11, 2012. The JetBlue T5 staffing was consistently lazy and incompetent in almost every interaction I had with them.T5 was once touted by Popular Mechanics as a new high-watermark in efficiency and operations. Ok, T5 is spacious and it has lots of window glass. So does a 1975 Cadillac Fleetwood. But that doesnt mean it runs well.In the final analysis, the terminal is not going to operate any better than the quality of the people who staff it. And JetBlue has piled on a ton of lazy and incompetent workers at T5. Everywhere I looked I saw an excess of JetBlue staff lounging around and talking, sitting down to eat snacks, whatever. Meanwhile they apparently either cannot do - or are unwilling to do - the jobs theyre actually getting paid to do.I landed at T5 about 5am and I was scheduled to leave at 5pm. I asked to go standby on JetBlues 9am flight. (It was full and so I did have to wait for the 5pm flight.) The JetBlue information desk guy who put me on standby screwed something up and so my 5pm boarding pass wouldnt work. The JetBlue gate agent boarded the entire plane then tried to straighten out my boarding pass (and the boarding pass issues of three other people behind me). He began to talk about me not being allowed on the flight. Huh, why would you let my seat fly empty and also make me stay here another day, when you can just straighten out your clerical paper error after the plane and I are gone? He had to call someone to help him. They clicked away on the computer while the plane was sitting, ready to leave. When I turned and started fussing to other customers about the matter, they suddenly decided to print out some kind of dummy boarding pass they could scan in. Had I not fussed, I might have missed work on Monday.I actually used the JetBlue information desks a number of times during my stay at T5. Almost every single time, the response was lazy and/or stupid. It was nothing more than a bunch of JetBlue employees trying to sluff-off their work. I stopped several times to inquire about the status of my checked luggage. (If it had left on the 9am, I didnt want it spinning around on a carousel for hours at my destination, tempting thieves. I wanted to make sure the bag had been properly corralled and secured by JetBlue luggage staff at my destination.) I was told twice it had NOT left on the 9am, they could see that on the screen. In fact, it WAS retagged to leave on the 9am flight and it DID leave on the 9am flight. (Luckily, a COMPETENT JetBlue employee, Melissa, at my destination had tended to my bag properly.) And to add salt to that wound, the JetBlue luggage handlers at T5 broke the telescoping handle on my Briggs & Riley 24-incher. Ive never had a luggage failure on any of my B&R pieces until this. Now Ill have to pay - and waste my time - shipping it off for repair. Thanks, JetBlue.A well-formed inquiry about another situation at the JetBlue info desk resulted in Huh? Whats your question? Just like those stupid fast-food clerks that make you repeat your order a second time because they were too lazy to listen the first time you spoke. I just walked away.I also had the misfortune of having a personal item lost while at T5 (Actually it was most likely stolen when I turned my head momentarily to observe a crazy woman setting off the alarms on locked gate doors demanding to board a plane. Welcome to New York). Accordingly, I inquired at the JetBlue desk a number of times with a couple of simple enough questions: Where is the Lost and Found? and Will you call the Lost & Found to see if they have my item? Here are some of the work avoiding answers I got from JetBlue T5 employees. Why wont my next words stay here?
JETBLUE AIRWAYS The worst customer service I have ever seen!!!! So after we’ve been sitting in this airport for 12 hours. JETBLUE promised they were getting a fresh crew and we were going to board. Well nope now they CANCEL. So now JETBLUE decided on their own to auto rebook, with their robot system! Now we’re stuck going to some random airport. I called CORPORATE OFFICE just spoke to Sharon Evans # 51287 in Corporate and Here’s the best part! She says well you agreed to the CUSTOMER BILL of RIGHTS, we’ll any customer bill of right that’s ok with customers sitting in an airport for almost 12 hours and then deciding on their own to land us somewhere else!!! She just gave us the most RIDICULOUS answer I’ve ever heard!! To everyone out there, LETS ALL FLY WITH SOMEONE ELSE!!! JetBlue is falling apart!
Discriminated Against and Bullied by JetBlue Counter Personnel: I used to love JetBlue until my return trip from Long Beach yesterday when I was discriminated against, singled out and bullied by two women at the counter. Details: I arrived an hour before my 4:46 p.m. flight to Oakland. I went up to the counter to check the boarding time of the flight. Before answering me about the boarding time, the two women JetBlue personnel there told me I had to check my carry-on bag because it was too big. Perplexed, I told the women I flew out with this bag as a carry-on so why couldnt I fly back home with it as a carry- on? What had changed from 3 days ago? I left the counter (with my carry-on) to have dinner and then I went to two other counters with male agents and asked if my bag was too big to carry it on the plane and they said no and that it was fine. When I went back to the gate at boarding time I took pictures of everyone boarding my flight and most people had bags far bigger than mine. When I got up to hand my ticket at the gate, I noticed the two counter women had called the POLICE to wait for me to come back. They pointed me out to the police officer. They proceeded to tell me I could not take my carry-on onto the plane and one lady grabbed it from me to check it in the carry-on size checker. My carry-on bag dropped into the size checker easily with some room on each side. The police officer rolled his eyes as if in disbelief that the women called him over this and did this to me. I took pictures of the women and then the cowardly manager Cory (he wouldnt give me his last name) took me aside. I told him what the women had done to me an hour earlier and how they mistreated me. Then, the MANAGER, Cory, badgered me and said why wouldnt you just check the bag?! I said why should I check it? I want to get home to my children and that is why I always take a carry-on and not a checked bag. Isnt that why most people have carry-ons? I went on to say my bag was very small compared to other carry-ons and I also told him how the other agents said my bag was fine. My husband had also purchased an upgrade so I could sit up close to get off the plane faster to get home to our children faster. I told him I would never fly JetBlue again and I will be sure to tell everyone I know how ridiculously I was treated over my carryon that I take all over the world. After I got onto the plane, I noticed the manager, Cory, coming up into the plane to talk to the flight attendant, Jenny. I recorded his conversation. He told Jenny to watch me and that I was a problem customer. When she asked him why, he told her that they had an issue with me and my bag. I have multiple witnesses and video of this incident. On top of it, the plane had only 72 passengers on a plane that holds 150 people so there was PLENTY of room for my bag! JetBlue should be embarrassed to have such low class, ill suited, disrespectful employees representing them to their customers. Calling the POLICE over my very small, FAA approved bag is just completely insane. They went through this entire ridiculous effort to try to embarrass me and to control me. At that moment in time, I didnt feel like a free American but had fear that the Jet Blue crew was going to try to have me thrown in jail over my bag! If this happens to you, please complain. We need to stop these abusive people. People with authoritarian complexes should be banned from these types of jobs!
Finally a domestic airplane trip that is still civilized. Took simple round-trip flights between New York Laguardia and Ft. Lauderdale and everything went so smoothly from start to finish. Finally an airline that boards the plane sensibly from back to front and not in a weird non-sensical zone way that all the others do. Jetblue has comfortable seating, free checked bag, free simple snacks, pleasant employees - an all-around great experience which used to be more common with other airlines. I will definitely check to Jetblue first when planning my next trip!
Just want to give all passengers traveling to santiago Dominican Republic that jetblue according to their policy that they are doing nothing about your personal belongings being stolen at the airport in STI. Which some of their employees are a wear and are contributing with the robo in this airport. All they do is the típico blame game, it didn’t happens here or i have no idea etc. But the true is they know about it and is there responsibility because we paid for their services no matter what excuse they bring to the plate.
Wiriting this on the floor of fort Lauderdale airport because my flight got cancelled and delayed so im here for 6 more hours. supports only words were oh well, it happens yea but you guys didnt hesitate to take my fkn money when i booked this unreliable flight. So pissed.
I have a real crazy thing happen yesterday 7-14-2015 with Jetblue fly from Orlando to JFK the fly was at 7:06 fly number 484 got cancel so try to talk the ask people see that i can get the standby or rebook to get to JFK but they say they cant do it and no body try to get my problem to be solve, and i try to call Jetblue but no one pick up my phone from all night yesterday. Dont know what to do with it i need help
Not the airline I would recommend to any one. They are messy unorgonized the staff is not friendly they carry them self as hight end service people but they are not what so ever. They suck do not use them all the times people have used them they have said the same service is over rated long ago lines
The service is terrible. Reasons are that the gates changed and they did not notfiy me and by the time I realized the change, I missed the plane and had to pay for another flight. Also when I booked the seats for the returning flight, the changed the seats and they did not even tells me about it.
Total reviews rating 3.5
173 Reviews for JetBlue Airways Corporation 2023:
Review №1
2022-05-30Giving an airline a review is difficult because one trip can be good another horrible.I like to stay on the positive side my wife and I have taken 2 trips this year with Jet Blue other then issues with the actual airport flying with Jet blue was great one trip was from Bradley Airport in Hartford ct to Miami Florida and back and the other from laguardia Airport to Nashville and back.The service on the plane was excellent boarding and unloading was fast the flight attendants where friendly.Hope to fly with them again and hopefully my experience will be just as positive.
Review №2
2022-05-13Spent hours trying to book online only to be repeatedly kicked out. After hours, I finally received confirmation that flight was booked. I also signed up for their card in the process. Hours later I went to review my trip in the app and I received an error message that the reservation was being cancelled. I was prompted to call customer service. The process also took hours and they were unable to provide any assistance. I had to rebook at a higher price due to increase. They refused to honor price I paid for the first reservation despite it being less than 24 hours since I had made the initial reservation at a decreased price. I rarely fly Jetblue. However, I have appreciate their services until now. I regret signing up for their card as I now have no intention of ever flying JetBlue again. I booked this flight because I happen to be flying with a group. This booking experience has been extremely disappointing from beginning to end.
Review №3
2022-01-28Tried contacting JetBlue, as Im still waiting. Doing it by chat, stated 15 minutes wait time and of now its 40 minutes, when you check progress time it states 15 minutes. It never changed. I thought that in order to make your company prosperous the client should be treated with respect and their time taken into consideration. Granted sometimes agents can be courteous and a customer nasty. I have worked as a reservation agents and the customer was always treated with respect and tried to make the call as pleasant as possible and make sure the customer feel that you care about them. Its unacceptable the way of time hold on the phone, or chat. Is it me, but I feel the phones are placed on busy. Im supposed to travel tomorrow and flight was rescheduled due to the storm, but we paid for direct flight and special seating and got totally the opposite.
Review №4
2022-06-07I usually love to fly with JetBlue as you have a lot of legroom and the crew is very nice. -I was flying to Miami and my flight was 7 hours delayed due to some bad weather issues. Anyways I paid 100$ extra the day before to get an earlier flight. Turns out I got an even later flight due weather issue but no one gave me my extra money back. Very unfortunate that the company takes my extra money but couldn’t give it back to me or give me a voucher.I lost a whole day in Miami and the company didn’t give me my money back, kind of ruined my trip since no one wanted to help me. Next time when I‘m choosing my airline I might not chose them.
Review №5
2022-04-28Very dangerous. We had two one hour waits by phone ending with no customer service connection for help in changing a flight due to a medical situation in our family. Such a lack of service for a paying passenger gives rise to concerns about what other failures may be lurking under the surface. Next time, Southwest may be a better option.
Review №6
2022-05-21Bought extra legroom tickets for my flight in five months, they cancelled the flight and rescheduled it to the next day with 4 hours notice. Then when I arrive to the gate. They said I was flying standby with no extra legroom seats. Customer service was very difficult to work with. Wasn’t able to get a refund for my extra legroom seats. 0 stars. Never flying again.
Review №7
2022-05-23JetBlue cancelled a flight at 10:15 am for an afternoon flight for “ mechanical reasons”at a small airport and did not have another flight available until the following day because they only had one flight per day. They would not give a hotel voucher because it was cancelled per the 4 hour policy. Because it was a small airport there were no other flight available with other airlines.the only other option they offered was to take a 2 hour bus ride to a larger airport at the customers expense.
Review №8
2022-06-12I’m so upset with this Airline. I fly with JetBlue at least once a mouth to North Carolina, this time was very important to me because it was my son’s graduation. Now I have to return to New York for work, My flight was Canceled out of the blue with no way to return to work. I’m a supervisor that runs a department of a large company. Now I will have to lose a day pay and try to reconcile this problem with my company. Thank you JetBlue, looking forward to seeing more problem in the future.
Review №9
2022-05-22Jetblue has the worse customer service( the representative was not rude and he was understanding so this is a review of the companys policies). Cancelled our flight not due to weather but staff shortage! =/ that is a jetblue problem if you guys are short on staff why book so many flights? Then they gave no accommodations when its their fault, however when its my fault they are real quick to make me pay for any extra charges. If it was weather problems I get it I want a safe flight home. Called a new service rep to say we paid for even more speed and it shows on our original itinerary ,but when asked why isnt it showing on our rebooked flight she stated we didnt pay for it. Asked to speak to a supervisor and she kept asking why and that she can not do that and she proceeded to end the chat (her name was Zenaida) . Will pay more with Delta because they actually are pretty good at customer service and accommodations.
Review №10
2022-04-01To whom it may concern:I am writing because today I experienced the worst service at JetBlue in Newark NJ Airport. My original flight was cancelled and I was automatically rebooked for the next flight the following morning. I am a single mom traveling for the first time with my 18month baby girl. I specifically choose an evening flight in hopes she would sleep but nonetheless accepted the change. I arrived at the airport more than an hour prior to departure. I had already checked in via the mobile app. I was traveling with my daughter, her stroller, car seat and a carry on luggage. I spoke and asked assistance from several different JetBlue employees which directed me to the tsa gate. I pushed my daughter in the stroller and the airport cart with my items through the airport to the 37 gate only to get there and be told that I couldn’t bring the airport cart any further. I asked how will I carry all these things through tsa to my gate and they just looked at me. NO JETBLUE OR AIRPORT EMPLOYEE OFFERED ASSISTANCE So that I could get through tsa with my items. They offered no solution. Because it was my first time traveling I did not know I could check the car seat and not one person who saw me lugging these things through the airport advised me of this. As i walked back to the check in customer service desk and employee from another airline saw that I was upset and crying and assisted me she walked me back to the jet blue line so that someone could help me. When I arrived back at the check in customer service counter they informed me that I didn’t have time to make it to my flight and they would have to rebook me. At this point my daughter is screaming as she wants to eat and we have been running around the airport for almost 45minutes now. I trusted JetBlue to make my travel with a toddler as easy and pleasant as possible. But the employees offered no help at all i asked 2 gentlemen to help me carry the car seat and both denied me one said “what am I suppose to do” and the other said “ once you check in your on your own if your traveling alone” unfortunately I was unable to rebook my flight as there were no other direct flights leaving out of EWR to Tampa today and I didn’t have the money, time or capability to travel to another airport to catch a flight. I am so overwhelmed and disappointed by how I was treated, I felt very alone and discriminated against for being a mother. Kindness costs nothing and not one JetBlue employee was able to offer any assistance. I pray that with this email JetBlue finds a way to make this right and maybe teach staff to be more sensitive to women traveling alone with children. I have never felt more alone and useless that I did today and I’m so disappointed that JetBlue has no policy in place to help. Why wasn’t I told at the check in counter that I could check the car seat? Why did no one offer any assistance so that I may have boarded my flight with my child safely and on time.JetBlue has always been my preferred airline and I am so sad to say that this situation today has upset me to the point of not wanting to travel. I pray you all correct this issue and make this airline more family friendly.For reference my itinerary details can be fiund with this confirmation # xbxoykBest,Arelie Estevez