JetBlue Airways Corporation in Long Island City

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Phone: +1 718-286-7900
Site: http://www.jetblue.com/
Opening hours
  • Monday:9AM–5PM
  • Tuesday:9AM–5PM
  • Wednesday:9AM–5PM
  • Thursday:9AM–5PM
  • Friday:9AM–5PM
  • Saturday:9AM–5PM
  • Sunday:9AM–5PM
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Total reviews rating 3.5

173 Reviews for JetBlue Airways Corporation 2023:

Review №1

2022-05-30

Giving an airline a review is difficult because one trip can be good another horrible.I like to stay on the positive side my wife and I have taken 2 trips this year with Jet Blue other then issues with the actual airport flying with Jet blue was great one trip was from Bradley Airport in Hartford ct to Miami Florida and back and the other from laguardia Airport to Nashville and back.The service on the plane was excellent boarding and unloading was fast the flight attendants where friendly.Hope to fly with them again and hopefully my experience will be just as positive.

Review №2

2022-05-13

Spent hours trying to book online only to be repeatedly kicked out. After hours, I finally received confirmation that flight was booked. I also signed up for their card in the process. Hours later I went to review my trip in the app and I received an error message that the reservation was being cancelled. I was prompted to call customer service. The process also took hours and they were unable to provide any assistance. I had to rebook at a higher price due to increase. They refused to honor price I paid for the first reservation despite it being less than 24 hours since I had made the initial reservation at a decreased price. I rarely fly Jetblue. However, I have appreciate their services until now. I regret signing up for their card as I now have no intention of ever flying JetBlue again. I booked this flight because I happen to be flying with a group. This booking experience has been extremely disappointing from beginning to end.

Review №3

2022-01-28

Tried contacting JetBlue, as Im still waiting. Doing it by chat, stated 15 minutes wait time and of now its 40 minutes, when you check progress time it states 15 minutes. It never changed. I thought that in order to make your company prosperous the client should be treated with respect and their time taken into consideration. Granted sometimes agents can be courteous and a customer nasty. I have worked as a reservation agents and the customer was always treated with respect and tried to make the call as pleasant as possible and make sure the customer feel that you care about them. Its unacceptable the way of time hold on the phone, or chat. Is it me, but I feel the phones are placed on busy. Im supposed to travel tomorrow and flight was rescheduled due to the storm, but we paid for direct flight and special seating and got totally the opposite.

Review №4

2022-06-07

I usually love to fly with JetBlue as you have a lot of legroom and the crew is very nice. -I was flying to Miami and my flight was 7 hours delayed due to some bad weather issues. Anyways I paid 100$ extra the day before to get an earlier flight. Turns out I got an even later flight due weather issue but no one gave me my extra money back. Very unfortunate that the company takes my extra money but couldn’t give it back to me or give me a voucher.I lost a whole day in Miami and the company didn’t give me my money back, kind of ruined my trip since no one wanted to help me. Next time when I‘m choosing my airline I might not chose them.

Review №5

2022-04-28

Very dangerous. We had two one hour waits by phone ending with no customer service connection for help in changing a flight due to a medical situation in our family. Such a lack of service for a paying passenger gives rise to concerns about what other failures may be lurking under the surface. Next time, Southwest may be a better option.

Review №6

2022-05-21

Bought extra legroom tickets for my flight in five months, they cancelled the flight and rescheduled it to the next day with 4 hours notice. Then when I arrive to the gate. They said I was flying standby with no extra legroom seats. Customer service was very difficult to work with. Wasn’t able to get a refund for my extra legroom seats. 0 stars. Never flying again.

Review №7

2022-05-23

JetBlue cancelled a flight at 10:15 am for an afternoon flight for “ mechanical reasons”at a small airport and did not have another flight available until the following day because they only had one flight per day. They would not give a hotel voucher because it was cancelled per the 4 hour policy. Because it was a small airport there were no other flight available with other airlines.the only other option they offered was to take a 2 hour bus ride to a larger airport at the customers expense.

Review №8

2022-06-12

I’m so upset with this Airline. I fly with JetBlue at least once a mouth to North Carolina, this time was very important to me because it was my son’s graduation. Now I have to return to New York for work, My flight was Canceled out of the blue with no way to return to work. I’m a supervisor that runs a department of a large company. Now I will have to lose a day pay and try to reconcile this problem with my company. Thank you JetBlue, looking forward to seeing more problem in the future.

Review №9

2022-05-22

Jetblue has the worse customer service( the representative was not rude and he was understanding so this is a review of the companys policies). Cancelled our flight not due to weather but staff shortage! =/ that is a jetblue problem if you guys are short on staff why book so many flights? Then they gave no accommodations when its their fault, however when its my fault they are real quick to make me pay for any extra charges. If it was weather problems I get it I want a safe flight home. Called a new service rep to say we paid for even more speed and it shows on our original itinerary ,but when asked why isnt it showing on our rebooked flight she stated we didnt pay for it. Asked to speak to a supervisor and she kept asking why and that she can not do that and she proceeded to end the chat (her name was Zenaida) . Will pay more with Delta because they actually are pretty good at customer service and accommodations.

Review №10

2022-04-01

To whom it may concern:I am writing because today I experienced the worst service at JetBlue in Newark NJ Airport. My original flight was cancelled and I was automatically rebooked for the next flight the following morning. I am a single mom traveling for the first time with my 18month baby girl. I specifically choose an evening flight in hopes she would sleep but nonetheless accepted the change. I arrived at the airport more than an hour prior to departure. I had already checked in via the mobile app. I was traveling with my daughter, her stroller, car seat and a carry on luggage. I spoke and asked assistance from several different JetBlue employees which directed me to the tsa gate. I pushed my daughter in the stroller and the airport cart with my items through the airport to the 37 gate only to get there and be told that I couldn’t bring the airport cart any further. I asked how will I carry all these things through tsa to my gate and they just looked at me. NO JETBLUE OR AIRPORT EMPLOYEE OFFERED ASSISTANCE So that I could get through tsa with my items. They offered no solution. Because it was my first time traveling I did not know I could check the car seat and not one person who saw me lugging these things through the airport advised me of this. As i walked back to the check in customer service desk and employee from another airline saw that I was upset and crying and assisted me she walked me back to the jet blue line so that someone could help me. When I arrived back at the check in customer service counter they informed me that I didn’t have time to make it to my flight and they would have to rebook me. At this point my daughter is screaming as she wants to eat and we have been running around the airport for almost 45minutes now. I trusted JetBlue to make my travel with a toddler as easy and pleasant as possible. But the employees offered no help at all i asked 2 gentlemen to help me carry the car seat and both denied me one said “what am I suppose to do” and the other said “ once you check in your on your own if your traveling alone” unfortunately I was unable to rebook my flight as there were no other direct flights leaving out of EWR to Tampa today and I didn’t have the money, time or capability to travel to another airport to catch a flight. I am so overwhelmed and disappointed by how I was treated, I felt very alone and discriminated against for being a mother. Kindness costs nothing and not one JetBlue employee was able to offer any assistance. I pray that with this email JetBlue finds a way to make this right and maybe teach staff to be more sensitive to women traveling alone with children. I have never felt more alone and useless that I did today and I’m so disappointed that JetBlue has no policy in place to help. Why wasn’t I told at the check in counter that I could check the car seat? Why did no one offer any assistance so that I may have boarded my flight with my child safely and on time.JetBlue has always been my preferred airline and I am so sad to say that this situation today has upset me to the point of not wanting to travel. I pray you all correct this issue and make this airline more family friendly.For reference my itinerary details can be fiund with this confirmation # xbxoykBest,Arelie Estevez

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