Wheelchair-accessible car park
Yes
Jiffy Lube in Albany
Categories
Location on the map
Albany, Albany County, New York, US
Accessibility
Offerings
Oil change
Yes
Amenities
Mechanic
Yes
Toilets
Yes
Phone: +1 518-690-0275
Site: https://www.jiffylube.com/locati...
Site: https://www.jiffylube.com/locati...
Opening hours
- Monday:8AM–6PM
- Tuesday:8AM–6PM
- Wednesday:8AM–6PM
- Thursday:8AM–6PM
- Friday:8AM–6PM
- Saturday:7:30AM–6PM
- Sunday:8AM–6PM
Jiffy Lube in other cities:
Comments (199)
The staff was very knowledgeable and respectful, offering to look up an issue to repair it.
Went here for an inspection today. Everyone was friendly and professional. They were up front about wait times and the wait was even less than their estimate despite there being several cars waiting (about 8 cars). Everyone cycled through quickly. Id return again next year!
Very quick with NYS inspection. Highly reccomend! Thank you
This a great spot to get your car serviced, they can help with inspections, battery changes and other misc items that make the trip worthwhile.
Ive had to bring my car back on multiple occasions to have them redo the oil change as they didnt correctly do it the first time. The convenience factor disappears quickly when you have to have the constantly come back. Youre better off going elsewhere.
The workers at the Jiffy Lube on Central Avenue are very polite and courtious and are this way every time I bring my vehicle in.
Its always a pleasure when utilizing their services. You get no hassle nobody attempting to upsell you, you get exactly what you ask for. To be honest I was expecting a wait but because I went so early they took it right in and I was out of there 15 minutes later. Amazing!!
I will come to you guys for my dodge needs much better pricing than my own dealer where I purchased!
I come here for quick, reliable, fast and good quality car wash. They do a wonderful job cleaning the interior of car and giving it a good car smell. Also there is an option to do a deep clean on the interior seats inside the car to remove stains left from food snd drinks.
I had a great experience, was able to get in and out within a short period of time.
Brought my 2019 subaru in for the only oil change I have not done myself. Now due for the next oil change, I find the drain plug rounded and way way overtightened. Called to complain and request a repair and free oil change for the trouble, as I live an hour away. Was told by the manager that there is no way it could have been them. This was after the first gentleman I spoke too said that its common and happens all the time. The manager the proceeded to blame me for the issue and insinuated I was trying to pull one over on him. I requested to be transfered to the cooperate office or owner of franchise to complain about the manager and poor service. The manager also refused to give me his name. I was then placed on hold for 15 minuets with no amswer or transfer happening. Never in my life have I ever been so rudely spoken too as the customer of a business. I have since contacted the cooperate office who started a claim against the location. Dont use these hacks. Take your car to the dealer.
As an out-of-stater, but now new resident of the Empire State, after registering my Nissan Rogue Sport at the New York State Department of Motor Vehicles on Central Avenue, I went directly to the Nissan Dealership nearby to schedule a State Inspection within the required 10 days. Even though I had a Lifetime Maintenance Warranty, I was told that they were booked to the end of the month, more than 10 days out. I thought, is this warranty even worth the price of the paper on which it is printed? Nonetheless, when pressed, the Nissan representative recommended Jiffy Lube, anywhere in Albany. So, I headed to the one farther out on Central Avenue. I was instantly greeted by the fantastically friendly team of Bianca and Maxwell. They not only inspected my Nissan to state standards, but also took off my old North Dakota plates to put on my New York ones. In addition, they mounted my new car registration in the front window, along with my EZ-Pass for toll highways. Bianca and Maxwell proved an incredibly engaging team -- prompt, courteous, and above the call of duty. In addition, they were forthcoming about advice for a newcomer to New York State regarding car maintenance and state laws, in general. As a new resident, thanks to Bianca and Maxwell, I am now sold on Jiffy Lube rather than the Nissan Dealership! Just cant beat the one on Central Avenue for the jiffy-est and most professional service in the whole State Capital! Magnificent business model! When you come back to get an oil change anytime in the future, you even get a free car wash!
They were professional and timely. I will go there again.
Great and friendly service!
Went in for an oil change, got 50% off with an online coupon which was a great start. Then the workers noticed I was missing caps on my back tires so they replaced them free of charge and put air in them. It’s the little things that make all the difference. I’ll be back again for sure!
Great oil change experience here yesterday. I usually go to the one in Delmar as I thought they were the best but they unexpectedly vacuumed/ cleaned my floor mats that were very muddy and they look like new.Most impressed with the lady behind the desk dealing with a guy that didnt want to pay full price for the services he received. So much so I didnt use my coupon code to cover the money they lost on him.
No line. Drove right in. The work was done quickly.
Oil change was very fast. I had a super team! Great experience thanks!
Great team, quick service.
This Jiffy Lube location does quality work in an efficient timely manner. Recommended!
Nice place, definitely a step up from the Jiffy Lube I remember in the old days. They got me in quickly, and gave me the option of getting my oil & filters changed along with my inspection. The garage is open so you can see the work thats being performed.
I stopped by to get a desperately needed oil change. I was greeted by a kind young lady that assured me that this would happen as soon as possible. She checked on me while I waited, made sure I received exactly the service that I requested. There were a number of cars in front of me, they got me in, got me out, accepted my coupon and treated me with the upmost respect.
Received a NYS Inspection, will be returning soon for oil change and free car wash.
Horrible service. Sat there for over two hours for a inspection. I watched multiple people leave before me that came in after me, and they had the same service done. The only reason I was able to leave was because I reminded them of my car. Maybe if they were not screwing around in the shop instead of working might have been out of there sooner.
Love going to jiffy lube. Great service.
I went there for an inspection. They were very polite and professional. They also rotated my tires, changed filters, and wipers along with the inspection. I dont know a thing about cars and the price was very good. They dont try to rip you off. They explained everything I needed. I will definitely go back there. Thank you to everyone at Jiffy Lube for making me feel comfortable and being do nice.😊
Always awesome hope new owners keep it up to levels Hoffman famy has
Had a bad experience and the management contacted me and fixed the problem that is a good place to go.
I am glad my friend recommended this Jiffy Lube to me!
Terribly long wait for simple oil change. Employee parked me in longest lane while everyone that arrived after me finished before me. Anticipate over an hour wait on a Sunday. Checkout was long. They need better time management skills.
Took over 90 wait for an oil change and inspection.Good part, no appointment needed, as I just realized the inspection was almost over due.And free exterior carwash with service.
Prompt friendly service, but Mask mandates were not being enforced.
Came here for a re-inspection after a failed attempt at unnecessary upselling from another shop. Was in and out in 30 minutes without being upsold or lied to. Will definitely come again.
We went in for a simple oil change. They managed to destroy our skid plate. Left deep scratches on our glove compartment & the glove compartment also wouldn’t close properly when we opened it. Definitely would not recommend.
Inspection done very quickly
SUPER FRIENDLY STAFF. Everyone I encountered during my experience could not have been any more friendly and nice to deal with. My major complaint is that it took 2 hours for an oil change.
They were very friendly and professional. I will go back.
Got an inspection, quick and efficient
Since they dont do appointments & its 1st come 1st serve, the wait is often an hour or more just to be seen. It happened to me three times in the same week, despite arriving at staggered times. And, two out of the three visits, cars cut me off. Raised by wolves I guess! I was told that people arrive at 7:15 a.m. for an 8 a.m. opening, which cuts the wait by 15 minutes. As the Queen of the Snooze Button, sleep beats gaining 15 minutes, so Ill pass...
Waited over two hours to get an inspection done, other than the long wait, very helpful and friendly service.
Not a bad review, however, a simple inspection turned to to be a quest to nickel and dime me for money. I agreed to a filter change, and a front headlamp replacement, but my vehicle still failed to pass inspection, due to front rotor and brake pads. I was advised to go to Midas, but I went to Adirondack Tire instead. I had to go back to get the window sticker because they do not repair brakes. Hoffman car wash and Jiffy Lube used to be much better in providing customer service years ago. Today, they are a bit expensive, especially when they keep suggesting add on services. The thing is, there is some confusion over the oil change bays and the automatic full service car wash, next door to one another. I would have given them more business, had they been totally honest from the get go. I wanted my car cleaned inside and out. Maybe next time....
I went for oil change today. I would have to say this was probably the best service I have received at a Jiffy Lube. The staff was polite and very respectful. I would definitely recommend this location.
I couldnt be happier with the positive interaction along with the great service. I always feel like Im gonna be taken care of! And Lorenz is the consumate professional. He along the staff is why I would get my oil changed anywhere else. They work well together and are good people as well.
I went for a state inspection and they were professional, polite, and friendly. It was appreciated, thats all that I will say.
These bozos charged me almost $100 !!!! I cant believe this!!! And when I asked why it was so expensive the blond dude told me thats just the price and i had to pay it!!! UNBELIEVABLE !!!!
They were extremely busy on Saturday morning - but the great service & professionalism made up for the wait. The complimentary car wash was a bonus. Will definitely be back. But maybe a different time of day. Ha
They are slow some people were there for a hour before they were able to leave oil change should not take that long
Even with a PACKED FULL bay, with a line up of cars, the service was quick and efficient.
Fluids checked as a part of routine maintenance, Tires inflated as needed. Oil change with synthetic oil due to high mileage on my vehicle. I like the fact that no issues in between oil changes 5000 mile interval.
NYS Inspection. I usually get it done here. Its relatively quick, and very convenient.
I get my oil changed here all the time. The service is top notch. Had a check engine light that they were able to help me to know what to do. Love this place
Best service and advice any customer could ask for 💯
Kyle M. was so pleasant when i arrived. He really knows how to greet the customers and make them feel that warm welcome. David S. and Louis C. also seemed like really good workers. Lorin E. was also very nice and helpful at checkout! A great team of gentlemen! Thank you. ☺
Brian is awesome. Awesome place. People are genuine and they make sure what you actually need. My mustang was showing low oil on the app however the oil was pretty good. Brian told me upfront all the things and let me know that I do not need to do oil change right now. Brian was great!!
I got an oil change and some other stuff. Work was done well and the staff I talked were cool and friendly. Seems like they really take care of their customers here. Would go again.
Nice people. Excellent and fast service. Highly recommended.
Employees were kind informative and professional. Walked me through every aspect of my transmission flush. I am extremely satisfied.
Very good communication between team members and me for the service I needed to get done. First team members was quick to direct me which lane to use. He was friendly and I liked that from the start. When paying for the service with a money saving $10 off coupon I asked the cashier if they do military discount. She said no but gave me an additional $5 off anyway. As a disabled veteran on limited income I sincerely appreciated that. Thank you again. I shall return.
The people were nice. They changed my cars oil and checked the other fluids. A car wash was included in the price. I used a $20 online coupon that was very helpful.
The service took nearly 2 hours to complete and this was after noon arriving were told wait time would be 20 minutes late. I can appreciate being short staff etc.but you need to be honest or at the very least apologize for the delay and perhaps offer a broader discount for the inconvenience
Excellent service. All were kind and helpful, and extremely efficient. And a free car wash to boot. Will definitely come back.
Super helpful and courteous. I was slightly skeptical of all the 5 star reviews, not anymore. All 3 times Ive went, Ive seen nothing but quality work. The guys definitely go above and beyond expectations.
2 hours for an oil change! I was next in line, but apparently the wrong one. 5 vehicles were finished before mine even though they arrived after. There was a time when the lane my car was in was empty for more than 15min before they bothered to even pull my car into the garage.
Friendly and quick staff. Clean waiting room. 10/10. great experience
Oil Change performed, over 2 hours to complete said and done. I understand the delay due to other customers/busy Saturday afternoon, but when technicians are joking around/throwing rags at each other in the garage and not working on vehicles I think anyone would be frustrated.
Its a Jiffy lube. Biggest problem is that it is popular. Got to time it right to get through in a reasonable amount of time. I only use them for inspections, fluids and filter changes. Havent had any issues.
Recently just sold to new owners. Still had signage to do inspections, but apparently not doing them...
Real fast and honest service
Brandon took care of my car! Very professional and courteous! Thank you so much!
Great crew and great job on both our vehicles.Thank you gentlemen!
This has always been my favorite place for my inspections, oil changes & car wash 💖
Left with a greasy steering wheel every time.
Frustrated. Was told 45mins and waited almost 90. No one came to explain what they we’re doing and they chose to use a full synthetic oil option for approx $45 more without asking permission. Checked with Valvoline and was told a synthetic blend is available and provided a $10 coupon off of a $65 charge. Paid Jiffy Lube $99. Terrible service and I’ll be going to valvoline from now on.
Busier than I thought it would be, but they were efficient and polite.
Good work
Payed the most money and didnt even get a car wash
Service was good
Was very busy. Thanks to them for a veterans discount for oil change
They do a quick vehicle inspection and the price is reasonable.
Every time I come here they are so nice and professional. I’ve made the mistake of going to other Jiffy Lube’s and getting bad service. This is the place to go!!!!! Employees are great.
Getting my car inspected very smooth no problems not like taking the car to a regular garage where they want you to replace the engine before giving you NY State inspection.
I showed up 90 mins before close to have the oil changed on my Audi A7 TDI and there was an issue, the wrong filter was showing in their system and they were out of stock on the filter I really needed. Daniel drove to advanced auto and autozone to track down the filter I needed, saving the car from having to sit overnight. It was incredible above and beyond customer service. Transparency, communication, and professionalism. Thank you.
The staff are professional and courteous, they dont talk down to you and explain things well. My oil change was done quickly and I had no issues any of the times I have left their shop. Will definitely return for future maintenance.
Great folks working at this facility. .
They get the job done.
Fast service. Adequate transparency with their charges and parts.
I was met by a friendly, knowledgeable staff. They were professional, quick, efficient!! I will be back for sure. It was a pleasure doing business with you all.
Always quality service and staff.
Always happy when I have work done here. Pleasant people to deal with. Like that there is no appointment needed as it is required at the dealer
The guys there are great. Very friendly! 😊
Efficient and affordable.
They were awesome. Friendly and timely service!
Stopped here for an oil change and an inspection. 2017 ram 1500, i’ve never had any problems with the vehicle. No engine lights, nothing. They plug their tool in and my engine light comes on and throws five codes. Needless to say because of that my truck didn’t pass inspection. They put their scanner on my truck reset the engine light no problems. Drove the truck for a week came back they hooked up their scanner no codes. They plug in a different inspection tool, lo and behold, my truck passes inspection. One of their technicians had taken the previous inspection tool out of commission after it almost ruined my truck.You can’t make this stuff up!!
Jiffy Lube staff are friendly, knowledgeable and efficient. Im always in and out quickly. In addition to the oil change they top off your fluids and check your tire pressure. There are usually coupons available for $20 off an oil change and my local Jiffy Lube includes a coupon for a free car wash that never expires.
Quick and professional!
Car inspection done. Very nice service today!
Efficient, friendly and competent service. Always welcoming to me.
My truck was done in a Jiffy
In and out, ready to go. Just the way its meant to be. Even on a busy day, this place is quick. Their prices are as good as any local mechanic, for small maintenance that is. You even get a free car wash for next door with an oil change! Ill would recommend this place for simple maintenance jobs
You cant get better service or friendlier attendants for your vehicle service needs anywhere. The Jiffy Lube team is top notch - a real pleasure to do business with! Customer for life!
To start, I had an excellent oil change and tire rotation experience. It was done quickly, the technicians were polite, and my vehicle was returned without even a smudge of oil film on a door handle. My dealer doesnt do that well, and it takes them 90 minutes.There was a young woman working this day that unfortunately took the brunt of a customer that was unjustified in complaining about service (NYS inspection) on her vehicle. This customer was borderline abusive, complaining about the time it took (it seemed very reasonable in my mind considering emissions checks, brakes, etc). This customer also was very pointed in criticizing a specific technician. Its a situation I would have not handled as professionally as this employee did. I realize this is part of any service position, it is rare - but probably not as rare as it should be, but it is still a reminder that someone is going home that night most likely with this unfortunate event burning in their mind. Our society clearly has a room for improvement, your team members deserve a bit more love for a job that inherently smashes fingers and burns hands and incurs countless other physical and mental risks.
Could not have had a better experience. Not only did they get me in fast but were very helpful and knowledgeable. Dave took his time and explained everything to me and I even got a free coffee out of deal! Everyone was very friendly will definitely come back!
They are courteous and speedy. The wait is never long. The car wash associated with this location is the best in the Capital District.
Very efficient place to go for oil change and Todd Scott was very well mannered and polite
I just needed an oil change. I was quoted a price outside by the greeter. I told him to all of his questions, I just need an oil change. When I finally was called in to talk to the tech, 40 minutes later, the price had gone up $19.99 because of the oil filter. Then, the sales pitch about wipers, tire rotation, transmission flushing. I said I just want an oil change. Well, your transmission oil could be changed ....The car has 13325 miles, why? Oh, thats all the milage it has on it... yes, thats all it has on it. Oh, then it probably doesnt need to be changed, okay, so just the oil change then?... Yes, just the oil change. Then it took another 30 minutes to finish. Nothing jiffy about this Jiffy Lube.
Nice customer service and they did my car inspection with in a hour. Today there are lot of cars for inspection but lot of employees and they are quick and fast. Keep it up guys! 👍🏽Office is nice and they offered coffee and tea for waiting customer.
So quick at this location, plus the basic carwash!
Great service and in and out in no time. All of the service team members are courteous and thorough.
Fabulous. Professional. Good price.
Fast and excellent service, everyone was friendly and professional. I was acknowledged positively when I came in and checking out the girl at the counter was very friendly and had a great attitude. When I was leaving I got a friendly goodbye, thanks for coming from one of the mechanics in the garage. Was a great experience as usual. I bring my cars here all the time.
Update: Dan from Jiffy Lube reached out to me and made the situation right... Thank you Dan and Hoffman’s/Jiffy Lube————-They did a quick and efficient job with my oil change... great customer service... however, I did ask prior if they still vacuum the interior of the car... and they said “yes, we do a thorough job”... because it was raining, I jumped in my car and drove home without inspecting... when I got home and looked, I was very disappointed in the vacuum job
The guys changed my oil just before closing and suggested a coupon and found a second on line. Great service! Thank you.
Excellent experience always
Spot on!!!! Tommy I know you read these! The new cashier was funny, friendly and a good addition. The service advisor, missed her name, was friendly, technical and knew what she was doing. Service times were great. The greeters were attentive and were paying attention to a weird driver trying to pull out and instructing drivers pulling up what to do. Also asked me if I knew the prices of the differential services as I needed that done pre service review. Thanks!!!
Guy tried to say my air filter was shot, showed it to me , it looked almost completely white, the car has 6k miles on it, now I gotta wonder whether or not they actually put the premium blend of oil in my car that I paid for, tried to blatantly scam me into paying 35$ for an air filter that I clearly did not need
Professional helpful explanation of work needed.
Price too high compare to my mutual dealer they do full synthetic oil change for around 40 bucks and jiffy did for 90 dollar.
Very smooth sailing place
Sent my girlfriend here to get her car inspected and they wouldnt pass her unless she got all 4 brakes and rotors replaced. Luckily I told her to not to let them do anything. I replaced 2/4 rotors and 0/4 pads myself, brought it back to the same place, and they passed the car without blinking an eye. I guess Ill go somewhere where they dont have quotas because it obviously has an impact on your teams candor. Lot of other comments reflect the same dishonest behavior.
The 2 hour wait was horrible. Listening to the same programming over and over in the waiting area felt like product and service brain washing. The associate who spoke to me about services my jeep needed was very friendly. All I needed was an oil change and tire rotation. I only went here because I had a coupon for a free oil change. When I finally got my jeep, it wasnt vacuumed. I was not going back to complain as I had already waited so long. It made me think, if you said you vacuumed and didnt, what else did you not do that you said you did? I was very dissatisfied. Would have been a one star if it wasnt for the friendly and funny technician that spoke to me.
Outstanding inspection service. Friendly people. Quick service.
Doesnt take appointments, and when I called just to ask about whether I could get an oil change done in less than an hour (on a weekday) I was told probably not.Thats ridiculous in my opinion, people have jobs and schedules and dont have time to just sit and wait for over an hour for a service that should take 20 minutes tops.On top of that they charge over $80 for synthetic and try to tell you youre getting a free car wash?? My car dealer in cheaper, and more reliable.
I like having my oil changed and then getting a car wash right after in the winter. You can kill two birds with one stone in quick succession. This location can get rather busy, but if you arrive during a down time theyll have you in and out in no time.
Great group of guys..quick courteous.
Had NYS insp done, honest and done quickly
The manager here was super friendly and honest. I give a 5 star rating because he didnt tell me I needed everything fixed or replaced. He went through the vehicle and was straight forward and funny. Ive had bad experiences at Monroe and have had good luck at Jiffy Lubes in other areas. Its nice to pull up, sit in the waiting room for half an hour and then be on your way. The price of oil changes has gone up I think and I think its hard to get a $20 oil change these days. Definitely a good place to go for a quick oil change.
I was pleased with Great friendly service 😀
The cashier is very jolly and the employees are very helpful two times visit the place very good experience.
Good value, prompt service.
Didnt end up going there but the person on the phone was very helpful and answered all my questions.
I always come here we are a company so we being all vehicles there I had a headlight an break light out on my paper say light check was done no it wasnt an because they never came out get me to explain wat was needed like they usually do very upset with the service
Excellent service, knowledgable, courteous, and friendly staff. Make appropriate recommendations for maintenance, and trustworthy people.
Came in to get my oil changed and state inspection. They did a wonderful job on my aging Toyota Matrix. I need this car to survive college for me, and I trust these guys to take care of it. Eric, the gentleman who worked on my car has worked on my car before. This time he gave me a discount, and I got a free car wash (how freakin awesome is that dude).All the staff there are friendly and know their job well. Especially with all the stress of Covid and the world right now, I’m glad that taking care of my car was unstressful and went well. I gave them 5 stars and I mean it!!
Pros: Quick service, comes with a good car washCons: Every time I went, they destroyed my cabin air filter, told me it was already jacked up like that, and charge me for a new one. I eventually caught on to their scam. I now use a local garage that does honest work.
Greeted by name upon arrival, did not try to upsale me on services and was knowledgeable about my vehicle.
Always just what I requested.
Very friendly knowable in the field of oil change and other services, over all well organized!
Amazing Service! Highly recommended! Intelligent and helpful staff!
Very friendly staff...knowledgeable and quick...highly recommend getting your vehicle serviced here
Good place, excellent service. Prices are left to be desired though.
Good customer service fast service and price point is good.
Great place to deal with always let you know whats up with your cars maintenance
I was in and out much quicker than I expected to be and the customer service was excellent.
The two gentlemen that worked on my vehicle were outstanding, and knowledgeable and friendly.
I came here because I found a coupon on their website for an oil change/ car wash combo. The employees were so friendly and helpful. One of them even fixed my washer fluid pump that had been broken for months, free of charge. While getting into my car after my oil change, I noticed that they had cleaned my interior a bit, polishing my dashboard and vacuuming my back carpets, though they never mentioned it to me. This is going above and beyond; I was very impressed and pleased with their customer service. The coupons and deals they have are also great. I hope that in the future they find a way to let customers leave tips via credit/debit card because their employees definitely deserve this opportunity.
Went to this location yesterday for an oil change. It was busy, so I parked my car outside the bay and went inside and waited. After a short while, Eric (a supervisor) tried to start my car to pull it in for service but it wouldnt start. He came and got me and we played with it for a bit but it wouldnt start. He was very patient with me and the situation, trying to help figure out what was going on, even calling other knowledgeable car friends to try to help troubleshoot. Never did get it going and ended up having to get it towed to a dealership (that replaced a faulty steering column mechanism that was under recall). Certainly no fault of Jiffy Lubes, but I appreciated Eric going the extra mile to try to help me out. Will be going back soon to get the oil change that I wasnt able to get the first time.
I loved my experience. The team of techniciastwere open kind and insightful. Will return again soon.
Walked in for an inspection and oil change...waited at the counter for 5 minutes. The phone rang and it was the only reason staff came into the office. When he answered the phone he positioned himself do ge didnt have to make eye contact. When done with the call he processed to walk back into the garage. My husband had to stop him to get him to wait on us. With that we decided to take our car elsewhere.
Great service at a reasonable price. Expect delays at peak times.
Service is fast friendly and well done. Waiting area is clean and comfortable.
Very professional. Thank you
Love this place fast quick in and out depending on what you doing and everybody is nice and friendly to you here thats why I keep coming back to this place to get service done amazing place.
Absolutely horrible service! People walk around the garage like they are busy, when infact they are not. A women that works there, was in the office talking to her friends. Could hear the whole conversation. Would say maybe its her break. But it was the whole almost 2 hours I was there. The place is a joke. A place meant for their speediest service, is probably the slowest on the Central Ave strip.
Went in about a week ago for oil change and inspection, week later noticed a noise in front end looked underneth saw fittings had not been greased went back told them. they looked at it, said they greased it and everything was fine, he said noise was probably due to rust. got home looked under still had not greased. Not very happy and will not be back
Great workers and great work they do,would recommend
Quick and efficient
Very long wait on Thursday AM. Then cashier refused my coupon. Said it was expired. But theres no expiration date on it. Always had great service here, so whats up with this?
These guys are amazing, very professional and I never wait more than a hour for my car to be ready. This is my favorite jiffy lube
Pretty good service and turnaround time
Great Team work, even during the Covid - 19 Pandemic !!
My boyfriend and I have been going here since we purchased our car in 2016, my last visit there was the first time I went by myself. The gentleman told me that this is what we always get and showed me some things on the screen, however he showed me something that we have never gotten before and charge me an extra $99. when I brought this to the managers attention he told me that there was nothing he could really do about it besides taking $20 off, I was overcharged a hundred dollars for something that someone lied to me about us always previously purchasing. I will probably never be coming back.
Just good dependable service that I can trust
This location has always been good to us! We have been coming here for years to service both of our cars and will continue to do so!
The best
Great service with good coffee while Im there waiting. (Try the coconut flavored brew.)
Super job always.With coupon good price.
Dear all male workers.....You should work on making it less obvious when you’re trying to check out a young female just trying to vacuum her car, considering all of you standing at the garage door pointing at me and making faces at each other is not in ANY way discreet. You all thought I couldn’t see you, but my rear view mirror helped me see you all making comments. Thank you for making me extremely uncomfortable and mortified while I was just trying to vacuum my car. I loved how it started off as just one of you staring at me and then eventually turned into an entire group of you. I would’ve never known that many people worked there, but you all appeared out of nowhere just to check me out. I thought it was a strange experience since this has never happened to me before coming to vacuum my car, but then I texted a friend of mine about it and she expressed how she used to purposefully dress in baggy clothes so this would stop happening until eventually she took her business somewhere else because she couldn’t take it any longer. Be better.
Quick high quantity service
Went for a quick tire patch when they were not busy at all...an hour later the technician comes out and said he broke something off my tire. Had to write up an incident report and call manager. I was supposed to hear back from the manager the next day and did not. Had to call them to remind them that they broke my car. Then finally went back to them to get the part replaced that they broke and I am again waiting over an hour when there is no one here. Writing this review while I wait. Never using jiffy lube again.
Best Jiffy lube Ive ever been in, very thorough and friendly, with the best waiting area.6 flavors of coffee, with real cream, not that powder stuff, what else could you ask for.
Excellent customer service, quick and efficient. Jenna was amazing and great at multi tasking
Best one in the area, never had an issue there!
Took them almost 3 hours to change a light bulb on my 1994 Honda Accord they said it needed after i went in for an inspection. It didnt need a light bulb at all as i had just replaced both of them 2 weeks prior
I am always pleased with the service I receive from the staff at Jiffy Lube. They make recommendations but I never feel pressured.
Was able to get an oil change on my 30 min lunch break. That says a lot
Hoffman Carr wash stalls don’t accept my Hoffman card wash barcode. No where to use monthly credits everyone is closed
Always so quick and always had a coupon.
Service was promptly completed would reccomend.
Supposed to clean windows and vacuum floors neither done
Staff is friendly and despite being busy the service is quick.
Very professional and got inspection done on my vehicle and was out of there in no time!!!!!
Only giving 3 starts because they did there job. Besides that they returned my car with a screw in one of my tires that wasnt there before. They took no responsibility of course.
Excellent service and quick
Went for NY state inspection for my VW CC today.Please note the car had no power steering issue until today.After inspection was done, the power steering light came on and the steering assist was nil. Instead of trying to figure out what would have gone wrong , they just straight away said car came with power steering light on, which is a lie.(If that was true then how could my car pass state inspection, which it did & I have the sticker).After doing lil bit of googling I was able to figure out that if battery is disconnected then power steering behave this way. However, the point here is their response during the entire fiasco, trying to put blame on the customer.Additionally, I do agree with the comment below that, they call you by car name for some reason, probably racism.Previously I did state inspection on my BMW here, however after todays experience I will not.
Usual wait time is not bad, about 10-15 minutes for an oil change.
Professional workers and pretty quick service
Great place clean, fast services , and friendly staff! 🚘🚙👍
Good service. Honor coupons from their website.
Reasonable, efficient, knowledgeable about their services.
Total reviews rating 4.3
199 Reviews for Jiffy Lube 2023:
Review №1
2022-05-26I just want to show appreciation to the employees and management at this location. I experienced a situation that was no fault of this company or location however the team at this location worked together and resolved my issue. No one complained everyone was so courteous and willing to assist. I was so grateful at the experience I received there. It was different because in the world we live in today most people do not have the customer service or courtesy or understanding as I experienced here and I just want to say thank you for being so attentive, professional and willing to assist!
Review №2
2022-06-29Was my go to place to get oil done so I figured I would have them do my inspection. Technician comes into the waiting room and tells me he can’t inspect my 66k mile, very good condition manual gearbox Jeep Wrangler because the e brake doesn’t work. That confused me because I set the e brake every time I park and it works fine. I go out to the vehicle and he had it pulled up about half way. I pull it up higher for the tech and the brake engages. He started the car and feathers the clutch out till it breaks the friction on the ebrake and the jeep moves forward and he tells me the brake doesn’t work again. I told him to forget the inspection. I went inside and while waiting for them to charge me for the oil change I look up the guidelines for inspection. From NYDMV “motor vehicle inspection regulations” page 38-39, “reject if: parking or holding break will not hold vehicle stationary with … shift lever in low gear while engaging the clutch on a standard transmission.” After I paid I went out to the jeep I decided to talk to a different tech. I explained that they were doing the automatic transmission test to a manual car. I put the e brake on on the car which is now on a slight downhill slope and put all my 250lb body weight into rocking the car back and forth but it doesn’t budge. Now a third tech gets in and again feathers the clutch out till he breaks the friction on the e brake and the car lurches forward. I get that there aren’t that many standard cars on the road any more but if the techs can’t figure out an ebrake then I have serious concerns about what else they are doing and what other things they are charging customers for. Lost a loyal customer
Review №3
2022-07-07Very quick & professional staff. The grounds to this place is well taken care of & looks beautiful. The customer lounge was also very clean.
Review №4
2022-07-05Very well kept..nice and clean shop with a well kept waiting area with water while u wait..nice friendly employees..overall a good experience...love it here..
Review №5
2022-05-07Update: The company reached out to me to rectify the situation and arranged for the grease stain to be cleaned and removed at no cost to me. I didnt expect this to happen, but very much appreciated them following through with removing the stain. They made this process quick and easy. For these reasons Ive increased my rating from 2 stars to 4...............Service was on par, but they got grease on my tan upholstery, so thats really not appreciated. Wont go back.
Review №6
2022-06-07So I have been here before without any issues. Yesterday I went to get an oil changed and pulled up like normal and waited, I was the only one in that line. The older gentleman that was checking people in either didn’t see me or thought he already took care of me cause I waited 15min and he ended up taking care of the rest of the people and going inside the oil change, putting his tablet down and preceded talked to someone. I honked, but no one seemed to notice. I believe when I pulled out to leave the older gentleman and the person he was talking to noticed I was leaving and looked confused. I would just say, please make sure you double check the cars around you to make sure you have checked everyone in. I’m not sure I will be back.
Review №7
2022-06-07Service was quick and fast and the staff were very polite it’s nice to see some good businesses still out here
Review №8
2021-12-14Nice place to get a oil change tires and other things they do also
Review №9
2022-07-08Waiting one hour to see somebody working on the car for one inspection it will take three hours
Review №10
2022-04-30Legit got my oil changed here a little while ago, new jeep, someone here stripped my oil pan plug and now have a constant drip under my car. Took the engine cover off and there’s tons of oil spilled everywhere also like they couldn’t pour the new oil in slow enough or keep the funnel steady. Absolute joke. Train your people!!! So infuriating.