Outdoor seating
Yes
Jims Steakout in Buffalo
Categories
Location on the map
Buffalo, Erie County, New York, US
Service options
Kerbside pickup
Yes
No-contact delivery
Yes
Delivery
Yes
Drive-through
Yes
Takeaway
Yes
Dine-in
Yes
Health and safety
Staff required to disinfect surfaces between visits
Yes
Highlights
Fast service
Yes
Popular for
Lunch
Yes
Dinner
Yes
Solo dining
Yes
Accessibility
Wheelchair-accessible car park
Yes
Wheelchair-accessible entrance
Yes
Wheelchair-accessible seating
Yes
Wheelchair-accessible toilet
Yes
Offerings
Comfort food
Yes
Kids' menu
Yes
Late-night food
Yes
Quick bite
Yes
Small plates
Yes
Dining options
Lunch
Yes
Dinner
Yes
Dessert
Yes
Seating
Yes
Amenities
Bar on site
Yes
Good for kids
Yes
High chairs
Yes
Toilets
Yes
Atmosphere
Casual
Yes
Crowd
Family friendly
Yes
Groups
Yes
LGBTQ+ friendly
Yes
Tourists
Yes
University students
Yes
Payments
Debit cards
Yes
Phone: +1 716-675-4500
Site: http://www.jimssteakout.com/
Site: http://www.jimssteakout.com/
Opening hours
- Monday:10:30AM–12AM
- Tuesday:10:30AM–12AM
- Wednesday:10:30AM–12AM
- Thursday:10:30AM–12AM
- Friday:10:30AM–2AM
- Saturday:10:30AM–2AM
- Sunday:10:30AM–12AM
Jims Steakout in other cities:
Comments (199)
Had a friend pick up 2 stinger wraps and asked for lettuce tomato and onion and I received 1 wrap with grilled chicken and 1 with chicken finger, grilled onions but no lettuce and tomatoes. Had more meat in it than other locations, however the sauce wasn’t the same balance as other locations.
Ordered my favorite menu item the Stinger sub from the West Seneca location… again, they did not disappoint!
This location has gone downhill 100% cannot wait for it to close . Used to eat here all the time as a kid, last few years honestly horrible food and the staff seems like they are doing you a favor, go anywhere but here
I love these Guys!!! I can Always, ALWAYS, ALWAAYYYSSS Count on them when Im shopping like Crazy 🤪 in the area and Need my Energy to survive the racks 🛍 with the Greatest Taco iN A BaG 🎒 😋 🍟 🌮 🌯 🌮 🍴 🍽 🍟 that you can find Anywhere !! HOT & READY !!! Thank youuuu!!!! 🙏 🤩& Lets not even get into EVERY other thing thats available on this Beautiful Menu , in a DRiVE~THRU!!!??? Unbelievable!Friendly Service with A Smile 😃 Tip THEM ALLLLLL!!!! 🤑🤑🤑🤗🤗🤗🤩🤩🤩
I ordered a large beef taco today and was so disappointed. A large taco combo that was almost $10 and it was cold. Not warm not even slightly warm. I dont live far so I got there before scheduled timing, why was it cold ??
Best steak n cheese hoggie Ive ever had . Free onions, mushrooms, peppers, hot peppers . . . For the money its worth it !
LOVE Jims Steakout. Before i got back home i always stop here and wegmans for all my Buffalo Stuff before I go home. The food is always amazing. Clean space and follows CoVid19 rules. Couldnt be happier or feel more safe. If Jims ever opens a location in Denver Ill be so stoked. But this place is A+ all around.
Great friendly staff great food wide variety of food on menu great staff prepares orders in a timely fashion
Ive only had the veggie Hoagie from the location on Main Street but it was amazing! Ive gone there twice now within a week after getting the first one. They are very respectful there. Especially working such late-night hours. Definitely recommend!PS... last few times I went something fun happens if you tip them at the Main Street location :)
First time here. Good place and good food. Tried the new chicken and waffle thing. Its honestly really good. The waffle is sweet and has caramelized sugar throughout and the sauce they give you is thinker so it sticks on the samwhich better. Its also on the hot side of you wanna compliment the waffle sweetness.
Come here very regularly, food is always great and the staff is usually very polite.
Awesome hogies. Lots of meat and always hot. Great staff
We are always a fan of Jims. The food is on point. Only once out of many times ordering was it just a meh order, but it was a late order so thats probably why. All the other times, the subs are messy and so very delicious! Good tacos and chicken too!
My $72 order was made all wrong. I ordered plain taco it had hot sauce instead. I ordered a steak sub with just cheese mayo extra steak and I got a tiny bit of steak a d two handfuls of onions...no steak sauce on the side either or double steak. I ordered a second steak sub with cheese mayo and extra steak and guess what I didnt get no double steak and also no side of steak sauce. They are over priced and cant make the food right. And when I call repeatedly no one seems to answer to I contacted door dash whom I ordered from and they actually gave me a full refund even though they shouldnt be held liable for the food that was made wrong when door dash didnt make it they simply diver. Do not order from this location if I could give zero stars I would
I didnt like that, even though I called in my order, I still had to wait 15 minutes in the drive through lane to pick up my order. I am having issues walking so thats why I like the convenience of the drive through. The least they could have done is to bring my order to my car instead of me having to go into the restaurant to pick it up.
Ordered here for the first time and never will go back. The food was greasy and oily. I ordered two steak hoagies and they were drenched in oily the bread was soggy and honestly just disgusting. The large fry is more like an extra small, I can’t imagine how the small fry is. It was a waste of money, if I could give zero stars I would. The inside of the building was unorganized and just dirty. Don’t go here, go spend your money else where and get a good meal
Drive thru is terribly slow. Over 45 minutes for one sub with only a couple cars in line.
Avoid this place. Was first in line with nobody else in the restaurant. Waited 35min for our food! They will prepare all the doordash food first and let you stand there forever. They also never refunded me for fries I did not order when she said she did. A month later and its still not credited to my card. The food was so saturated it was gross. A big globby mess.
Placed an order for 8pc chicken finger. I asked for the fries on the side cause they always seem to get the sauce all over them. They didn’t understand what I was saying before you know it I had an extra order of poutine fries. I just wanted the the food so I didn’t say anything. They ended up giving me the smallest fingers I have ever seen and they shorted me a finger also. I tried calling but they must have caller id. They put me on hold for ten minutes then I hung up. NOBODY GOTO THIS PLACE. HORRIBLE
Always good at Jims steak out combo meals are great service is good quality after covid has been better than other places
Always messes up our order. 3rd time in a row both subs again not prepared as ordered. Will never order from this location again. Ordered ahead online, got there at time I was told it would be ready but it wasn’t. Was busy, understandable and I’m not unreasonable but to wait almost 10 minutes extra AND the food was wrong did it for me.
I think they got new grease or type of fingers all I know is it’s gross now & they give you like 6 French fries no thank u used to be good.
Never been here sober, I now know why. My Sub roll had so much grease and oil to was hard to eat. Taste wise, it was there, just shouldnt have to throw out a shirt after I eat somewhere.
Ordered a 8 piece chicken finger dinner. They gave me chicken fingers the size of nuggets, and the fries were unsalted plus they barely had any sauce or flavor to them. For $15 I expected more. Plus sometimes the wait can be really long bc they get so busy.
Food is great. I really like the online ordering. Food was ready on time and everything was made correct. The staff were all great and friendly.. poutine is for sure a go to on a cold night.
Went with a friend for dinner. We ordered the same food right after each other. My friend received her order and got us a table. By the time I received my food, my friend was almost finished eating. My wait time was 15 minutes longer than hers (a bit unreasonable).
Yesterday was the first time at Jims in over a year. Iwas starving because of a fasting medical test. I went out of my way to choose Jims steakout over Mighty. I tried to order 2 items but was not able to because they didnt have raw onions, so I was limited to items that only had fried onions. Someone couldnt make a grocery store run for a bag of onions??? Total B.S.!!! Management just plain SUCKS!!!
Would give it 0 if I could. 90% of the time you order, be sure it will be wrong. No matter how many times you repeat your order, it will be wrong. Receipt ill say right food, youll get wrong food. Ordering over phone is a nightmare! Always has been. Wait,, and then they can never understand. Sadly lost a customer for good. AFTER MY FOOD BEING WRONG FOR THE LAST TIME, I GO BACK AND GIVE YOU THE WRONG FOOD. ASK FOR A REFUND, YOU SHOW ME ITS REFUNDED, DONT GIVE ME A RECEIPT. LOOK ON MY BANK SEE 2 DEDUCTIONS, ONE CREDIT. HOW FUNNY BECUASE YOU GUYS STILL TOOK MY MONEY. YOU HAVE ADULTS WORKING HERE, AND CANT SEE TO KNOW HOW TO DO ANYTHING RIGHT.
Visited for the first time in years, and it was better in my memories. Service was good, very friendly and it was ready in a snap. Seems like the ingredients went downhill. Steak meat was fatty and gristly. Everyone I spoke to was very kind and helpful though, dont want to discount that fact.
I dont stop often (a little out of the way) but the food is always good. My brothers birthday was today and I told him I would buy dinner . He tried to call but said that he couldnt get through. I stopped in and the place was extremely busy, as usual, and Brittney asked if she could help me. Brittney is the reason for the review! I usually dont do reviews but the way she handled this fast paced environment and the level of customer service she provided is something that you dont see very often anymore. I hope you pay her well and you have more like her working for you
I am a doordash driver this place is fast and friendly. Always have orders ready. And if the order is not ready its less than a 2 minute wait each time. Now as a customer. I love their subs and hoagies. I have had pretty much everything on the menu. Never disappointed. You guys rock keep doing what youre doing youre doing a great job. Also to the closing manager on March 18th 2021. Your team rocks you guys made a great sandwich.
Food prices are crazy! I understand why they have gone up but 2 subs and 1 side was over $30! Also portions of sub contents seems considerably less. Our daughter came home and finally be able to visit. This was here first food request. We were very disappointed.
Drive through can be hit or miss - it isnt just for pick up so you might have a wait for some who placed an order at the window. Hot peppers were great!
Best Chicken fingers subs for sure.
Just stopped by for a quick steak sub combo. Everything about the food and customer service was just how it should be. The food was fresh, it tasted great, and the staff was helpful. Thanks!
Messed up my order again, waited in drive-thru almost 30 minutes late at night. Not even close to dinner. They are slammed with the lazy grub hub or whatever it is that they cant take care of reg. Customers.Gone way down hill since the old owner passed away a few years ago.
Staff ignored me for at least 8 minutes as I stood at the register waiting to order.
The sub was good. The employee I dealt with at this location was rude.
I always wondered how a sub shop could keep a drive thru line moving at a reasonable pace. This location answered my question: they cannot! Even pre Covid, this drive thru was always a half hour wait. Now? What a joke! And owner, please dont ask me for a date and check number, because the last time I tried to place an order, I never even got it; and ended up driving away. That will be my last visit to that half- baked location. Avoid!
Along with most of the recent reviews I see, I waited over 40 minutes for one sub, and one small taco. When I finally got it, the sub wasnt even wrapped properly and only about half of it was actually on the roll. The only saving grace was who I think was the manager was very friendly. That doesnt make up for the amount of time required for the product that was put out.
West Seneca location really needs to get there act together, I’ve had nothing but issues from this location. Orders are never done when they say they are going to be done it’s always 10 to 20 minutes longer than they say. Also they have a drive thru but if you pull up and order anything they tell you it’s going to be a 35+ minutes... What is the point of having a drive thru order option then? The Food is always good and orders are always correct I will give them that but every other inconvenience / issue that could possibly happen does every time. Sad because I never had issues like this with the East aurora location.
Ordered a sub for delivery from a delivery app. They only put the meat and cheese on the bun. No sauce or anything else. It was the worst sub I’ve ever had. Couldn’t get a full refund because I used the app too. Won’t be returning to this location since they are unable to even make their own food as described.
Its been awhile since I visited or ate at Jims Steakout. I went there for lunch and had the Philly steak hoagie with an ice tea and a cookie.Hoagie was well made with chopped steak, onions, peppers, cheese and topped with their steak sauce on a wheat hoagie toasted.It was worth the price.Free parking as well handicap. Handicap entrance. Staff is friendly and their menu offers other food items as well. Good place for families
Great food made as you wait!
I love their chicken finger subs at Jims steak out.. plain with mayo or Buffalo style is a great choice ... one of the best in Buffalo ... add fries and a drink combo & your all set to enjoy a great tasting lunch
I ordered 4 large chicken finger subs. The staff was very nice and accommodating. I like that their system let me know when the subs were ready via text message. They have a drive thru as well.
I have tried to order serveral times by calling the number listed online. I thought maybe the number had heen changed. One day I decided to come in after this happened and noticed that the staff was so busy that they were just letting the phone ring over and over. It was not the staffs fault, they were obviously working as hard as they possibly could. It seems they need workers badly. They are losing out on so much business!
Was dissatisfied with the food. The sandwich had no seasoning, the online menu is super complicated and vast instead of being streamed line by type of item and then broken down by size, it is all listed separately took me over 20 minutes to review the menu in order to actually select something. Their to go operations needs a little refining as well upon arriving at home it was just a mess if a sandwich.
Always loved this place, delicious food. Went 5 days ago and the worst subs ever! The grease leak in to my carseat, they were not good. The toppings were wrong and I didnt order a greasy soggy mess and the steak sub didnt even have the cheese on it. There hit and miss, but this was a hot mess
It was just the worst stinger Ive ever had period.
This location is so slow. I understand we all have to be patient but I put an online order in today. Was 40 minutes to pick up time. Arrived on time. 50 minutes later food was ready. 50 minutes! Hour and half to get a sub order done. Pre Corona waited 40 minutes ordering in person. I will now avoid this location at all costs.
Jims Steakout has the best subs ever! Theyre made fresh with such a variety of subs to choose from, every bite is just absolutely delicious. I would order a sub from here everyday if I could.
After waiting in the drive thru for 20 minutes I finally went in to be ignored. I called someone over to cash me out. I get they are busy but they need a system in place. You need to make the food but you also need someone to be on top of getting the food out. Needless to say my food was cold by the time I got home.I ordered the Frenchy and the flavor was there BUT, its not great when Im pulling so many chuncks of unchewable grizzle out of my mouth. I would say 50% of the sub was grizzle.
1st time having it and I ordered c.finger bleu. Best food ever! Definitely becoming a regular here :)
I love Jims, and not just for drunken late night foraging. This location, however, has the least efficient, most lifeless and listless crew I have ever encountered at ANY restaurant. Its not out of the question to sit in the drive thru lane for up to 20 minutes, no matter if its 11am or 11pm. It would behoove Jims to maybe get a decent manager to this restaurant as soon as possible to get the place under control. The food is fine... But the service leaves a terrible taste in my mouth every time.
They were friendly all wearing masks and glove. The treated my son 15 months old so well. They said hello to him first and our food was great
I didnt want the special sauce instead I wanted mayo it could of had more mayo
Jims Bleu is the best chicken finger sandwich in the world.The Stinger aint bad either.Pouting is pretty good especially for the price.
Waited 20 mins in the drive thru. Seem to prioritize Online Orders over people at the location.Ordered a 12 Sub and Hot Peppers. Got everything home grease is leaking through everything didnt double wrap the sub. Meat in the sub is luke warm the cheese inside didnt even melt. Hot Peppers where flavorful but again cold. Its not complicated this place needs to get there act together.UpdateIve been back since and it has been better.
Do not order online. Awful experience. Takes forever. The entire system makes no sense. A business with a drive through should be able to get your order done in a timely fashion. This did not happen and the employees could do nothing to rectify the situation. I had no way to cancel the order and was told to come back in 20 minutes. Totally unprofessional and a huge disappointment!
Such good food!! And this location has the BEST staff! Absolutely perfect. Friendly, delicious and fast service! (obviously the service isnt delicious.. That would be almost like cannibalism.. And I sure hope no ones about that life!)Definitely recommend this location!
Sign says theyre hiring but they dont call you liar
I dont like leaving negative reviews but they deserve it. I placed an online order for pick up and paid, I drove from Boston ny and go to pick it up and they say the order just showed up, I have to wait 20 minutes. Why have an option for pre order pick up if they arent going to abide by it.
About so far so good if Im picking up food there and delivering the food and they seem to get it out very quickly and have it prepared and an adequate time and friendly attitude a clean establishment
Absolutely tender and delicious steak meat. Bread is soft. Spinach was perfectly flavored. It was my first time eating at a Jims and it was magnificent. I havent even had a sub this good at a sit down restaurant.
Awesome Divalo sub as always. Steak is fresh, roll was toasted just right …..
Fantastic register girl, fantastic food and its all done relatively fast and with a friendly staff for the most part. Definitely recommend is you are on the move and want something hot, quick and tasty!
Just started to door dash to help with rent. They always have my orders ready when I get there. Makes for an easy and quick drop off for my customers.
Because of the current state of the country/world wait time increased significantly. That didnt bother me at all, we waited patiently and watched as other customers became agitated or were rude to the workers. Once we got our food the worker told me she added an extra side for our wait. It was an unnecessary gesture, but was appreciated nonetheless. BE KIND TO FAST FOOD WORKERS. They are doing the best they can. Will 100% return to this location in the future :)
30 minute wait in the drive-thruMy Wife and I constantly come here to eat. Last night we decided to go through the drive-thru. It had to have been at least half an hour waiting for our food. Watching through the take-out window, we could see the employees preparing a lot of food that was just sitting on the counter waiting for online order pickups.I think it is completely unacceptable to take care of online orders while making all of your customers that are there wait an extended period of time to be served.
They were busy as heck and we still got our food in a timely manner! And it was delicious 😋
I ordered from DoorDash and it came both cold and burnt. Probably the most disgusting food I’ve ever had the displeasure of tasting. I will not order from here again as this is the SECOND time that this location has screwed up. Not only was it cold but it also came over an hour late.
There were so many choices! The cashier was beyond friendly, as was the kitchen staff suggesting what I could have, that was not exactly on menu but they tailored it to my liking. It was absolutely incredible! I was stunned at how much steak was on my hoagie, and they all made my visit fun! Everything tasted very fresh and Ill definitely be back!
Jims steakout is the place to go if you are really hungry and looking for a delicious sub or some boneless wings. The poutine fries are amazing as well. We like the restaurant in West Seneca. Its always clean and the staff is pretty great as well. Overall you cannot go wrong. Love the Jefferson, with banana peppers and no onions of course.
I was reminded tonight why we do not frequent this establishment. Order placed at 6:23PM. After pacing around for 20 minutes and having my 20month old start freaking when the couple who came in after us received their order a gentleman finally came to the counter and asked me what I was waiting on and told me its been ready for a while, just sitting here like it wasnt something to worry about. Still very disappointing experience every time we decide to give a chance.
Most people know about jims. They are know for the stinger ( chicken finger and steak ) sub. Plus other combinations on the menu. The food is greasy and tastes good. The people are always friendly to you. Most people come to jims after a night of drinking.
Arrived when online order was notified ready, employee at counter ask what my order was , stated my name and they told me they were working on it, it was busy so I understood until 25 minutes later a different employee asked what my order was stated my name and my order had been ready for 25 minutes sitting on the counter , food was cold and was prepared terribly and my stinger wrap was missing the chicken finger and I never got my steak sauce for my Philly fries.
Great food but they need a serious overhaul with ordering and wait times. If you call in the evening you are lucky to get through and when you get there to pick up your food from the drive-thru you still spend 10-15 minutes in a line of cars. Seems like those who are ordering in the drive thru lane should be asked to pull aside do those of us who bothered to call ahead can get our orders in a timely manner.
This is the third time i have ordered, and paid, for food online at this place only to show up and they dont have it. This chain is usually pretty good, but considering how dirty this store is, its probably a local problem.Get a new manager and we will start eating here again.
This is the first and last time here. My son got chicken finger sub looked great. I got a steak and cheese sub that was nothing but a greasy mess. It was cold I asked for mayo no sauce got both. I spent 25 bucks for lunch. I threw mine out. Whats worse is when we were waiting. I guy walked in said his order was wrong and cold. After they fixed his sent him on his walk call came in saying 5th heir order was wrong.
Jims is always a good choice. This location isnt the best. The beef is almost always cooked incorrectly and the dining room is almost always an uncomfortable temperature. But, the Jims sauce makes everything seem better. And the fries are pretty good too.
Great subs, great Poutine fries, nice people working there. The website glitched and erased my order, so I called and placed the order over the phone. They were very busy but still got our order right! The chicken in the grass is really good, the Philly cheese steak too. If you order the chicken finger sub, its very saucy and messy so you may want a knife and fork... and definitely dont get it for a road trip! (It is super delish tho) :)
Food was good but took a long time to get plus it was given to another customer that was waiting as well. It didnt really seem like the employees knew what they were doing in the back
Friendly staff,and excellent food
Jims steakout has some of the best subs in town especially chicken finger. The staff is super friendly and they also have a drive-thru which is super convenient given the current times we live in.
My first time here and I was surprised how good the original steak sub was. Well worth the price. It was loaded with steak, peppers and onions and cheese. Loved it. I will return to try their others specialties.
Upon getting here I counted 8 ppl in the kitchen area, It took at least 3 minutes of me waiting at the counter for someone to contact me. The cashier was very polite and explained the potential combo I could be getting with my order so thats one positive about my visit. After placing my order I then proceeded to wait currently 26 minutes for my food. Multiple ppl who ordered after me have their food, and no they werent pickups or ppl who called ahead, I listened to them order and then watched them served their food. One guy who ordered the same sub as me after me has already eaten his food and left. Ive been coming here since they opened this location years ago and the level of service varies so much. Ive worked in and managed pizzarias (just pizza) before and I know rough time estimates of how long it takes to make different items, shouldnt take this long to make a steak sub and a side of poutine. Just a quick edit took 30 minutes for me to get my food. Honestly thats unacceptable. Fries were cold and soggy sub was warm but definitely not fresh, calling back to have my order remade.
Great food, they do have a long wait time (usually 30-40 mins) but it’s because they make everything fresh and they are always busy. It’s worth the wait.
Got a Jims Blue and 2 chicken finger wraps. The chicken on everything was hard as a rock and was overall very unappetizing. it was either old chicken or over cooked. Went back to complain and get a refund and was directed to call the office number to request it as they couldnt do a refund for an online order. This location was great for many years, but after today we wont be going back there again.
I personally didnt care for it, I will not be returning. It was like having various steak sums on a roll. My husband and son thought it was ehh ok. However we all agreed, it was highly over priced for subs and drinks. We paid nearly $50 for 3 half subs and 2 drinks.
This place takes forever the food is good but i ordered 4 subs they told me 30 mins and i came on time and have been sitting in the lobby for another 20 minuets food is alright i won’t be back..... soggy fries to as well because they took so long...
Just like many other reviews, I was put on hold for about 10 minutes and ended up giving up. I tried calling back FOUR TIMES and it was either a busy signal or was just put on hold for another 10 minutes.This happened another time two or three weeks ago as well. The food is good, but whats going on with this location?
Excellent! Love those steak tacos!
Chicken finger sub sloppy and roll wasnt toasted. French fry were good but wont go back not enough chicken for the money
On 04/13/2020 we ordered 4 different sandwiches .The steak hoagy was not chopped nearly enough . I ordered hot peppers and got pepper rings also not cook and chopped .by not being chopped enough it was like eating leather .also i order it with no jims sauces and it was soaked . two of the other three sandwiches . were the same way the other was a hamburger was all right . This was at the west Seneca site .I used to go to there shops in Buffalo and were always great . I dont want to here you are overwhelmed with orders that no excuse.
I ordered food through Grub Hub for the first time and my food was hot and delivered fast, my problem is I ordered it with NO ONIONS and it came with a lot of onions. Even the receipt that is stapled to the bag says No Onion. Im very upset and disappointed that they put on onions even though they were told specifically not to.
I LOVE THIS PLACE .Used to do there deliverys for them the staff was all grate there was one time an employee would always start problems . ONE employee who dus not work there any longer .FOOD ALWAYS EXACTLY THE WAY YOU EXPECT FROM JIMS. One of my favorite Jims out there .
Long wait in drive thru poor customer service should close down
Went in yesterday for the chicken hoagie, its been awhile since I have been to Jims since they closed the East Aurora location. All I can say is very very disappointed! Chicken was dry the hot peppers were an afterthought not cooked at all I asked for mushrooms which were cold not cooked just tossed on after. To pay over $12.00 for such disgusting food is a disgrace. Oh Well time to find somewhere else for a hoagie fix.
The food is fantastic, but there were used hypodermic needles in the womens bathroom which really makes me question the health standards at this restaurant. (Edit: An employee found the needles and Immediately notified her supervisor, and they took care of the problem)
Jims is always a pain when getting food. They are NEVER fast. Ask anyone whose waited in there car for 45 minutes. But it was always worth the wait in the end for the delicious steak and cheese sub or the frenchi or the stinger or whatever wonderful choice you made....until lately. The last few times Ive gone Ive been very disappointed and felt bamboozled for waiting so long for a subpar sub.
$36 (not including the tip) for two subs, two orders of fries and an order of mozzarella sticks, which normally is worth it because I usually love their food. However, half way into the first half of my sub I lost my appetite once I found a long brown hair in it. Totally turned me off from eating anymore. Not to mention, grossed me out so much pulling a piece of someone else’s hair out of my mouth that I threw up. So aggravated after spending that much on dinner and not being able to eat it. Extremely disappointed and when stuff like this happens, it stops me from returning because it’s all I can remember about a place. Nowadays, you’re better off just staying home and cooking. Nothing but disappointment.😩 Maybe food places should reinforce hairnets.
Love their tuna sub, it was not overloaded with mayonnaise. The tuna sub actually had celery and onion mixed in. This made the sub taste good. The turkey sub was made with smoked turkey. Rolls fresh as was the lettuce, tomato and onions. Definitely a place that I will be returning to.
Yummy! Love me some Diavlo sub!!! Im sure Im wrong how I am explaining it as a sub but it really is the best one! My boyfriend has somehow managed to get me this particular Sub a few times since we live so far away, and its the best ever! It is a shame we do not live closer! I would literally be eating there every day!
This one looked a little dingy and dirty compared to the others. The service was really slow and the man didnt have a beard guard. They had hats on but no hair nets and their ponytails hanging out. The food was good but the place was dirty-looking and I will go to other locations from now on.
Always a great meal, even after several years without eating there.the only downfall is the extremely long wait in the drive thru
I never knew what Jim steakhouse was until I came to Buffalo New York! The steak sandwiches are huge and they are so freaking tasty! if youre looking for a good steak sandwich late night and no one else is open you can definitely go to Jims steakhouse to grab you a nice steak sandwich and they will make it exactly how you like it! This is one of my childrens favorite places to get steak sandwiches from
Very slow service. Jims steakout and they dont even have a steak salad! So I ordered a chicken club salad it was ok, nothing special. Had to sit at the drive thru window and blow my horn to get someones attention, just to get a fork, no napkin.
This location has a drive thru, thank God! Only draw back is they dont know diff between mild and medium sauce for chicken fingers
I love Jims Steakout, especially my precious Turkey Club. Its one of the top 10 things I missed when I moved away from Buffalo, but now Im back and loving them again. But on this particular visit, they gave me a dose of those nasty, evil, slimy things known as tomatoes when I said I didnt want them. So I went back and gave my best pouty face, and they made it right.
Love there subs. Always stop in when in Buffalo. Friendly and easy to get in and out. Never had a bad meal, wish they had one in Atlanta.
Worst sub Ive ever had and thats saying a lot! The downtown and Allen locations never disaPpoint but this location was absolutely terrible. Sub was dry with no kind sauce and the steak was rubbery and chewy. The staff seemed to have a bad attitude also
Awesome variety of menu options, bursting with delicious flavors. Theyve always been amazing. Hadnt been there in a year or so ..stopped in and still amazing.
When I went here a couple of months ago it took forever to order, and it was so bad people in the back of the line flat out walked out. Took forever for really bad food. Makes McDonalds look like fine dining.
Many kinds of subs and other finger type foods. Very good steak subs are their specialty. Some subs can be made with chicken instead of meat. Rewards program with card from Jims. Drive thru service is quick.
Had Jims for the first time a few weeks ago and I have been to this specific location multiple times since then. Convenient location for a late night snack. Taco in a bag and their chicken fingers are my favorites so far.
This place is clean and kind service and the food is so much better than the place on Elmwood Jims steak out on Elmwood is terrible
Lunch,dinner or even after a night on the town. You cant go wrong with some delicious subs from Jims. Me personally Id get a stinger sub every time , well not every time because sometimes I go with a classic chicken finger sub but anything those taste buds are craving jims will be sure to satisfy them.If I could give 5 thumbs up, I would but I only have 2.
Good, fast service. The manager seemed to be on the phone yelling at an unruly customer while I was picking up my food. Since I have worked in customer service before, I know for a fact that the customer is NOT always right, and she handled herself well. Props to her.
Food was excellent. Great service.
What is the deal with their wraps? A little bit of meat in a tortilla-no lettuce, tomato or onion? Ive never seen such a thing. High price and very low quality, in a dirty, falling apart store. Do not recomend until they clean things up.
Great food. I dont advise using the drive thru unless youre willing to wait with the car running. Better off ordering inside/over the phone beforehand.
First time I had jims in 5 years and the food is still great, Im just disappointed I couldnt eat in because the lobby was a mess. Being a restaurant Manager I know the struggle. I probably caught them after a big rush. I sure will be back!
The food is incredible here and they really know how to make a steak! I do recommend you try these guys out if youre new in town.
Very pleased with the service. Food is great...
Im giving the West Seneca location only 2 stars because of the terrible customer service I received when I called to place an order. He barely said hello, and never said thank you. I had to ask him how long and then he just hung up.If this is acceptable work ethics for this location then I think we will find some other place to eat.Im not really sure how someone who sounds completely illiterate actually got a job working with the public!!! Because he shouldnt be allowed to interact with people.
Placed an order at 6:30 for 3 subs. Said it would be ready at 7:15. It’s now almost 8 o’clocK and they’re still saying they dont have it and it won’t be ready for another 20 minutes.
This place is ok but not a place I will go back to seems like all this place does is apologize to wronged customers how about making good food and you wont have to apologize anyone reading this do not go here it is not good
Only tried veggie hoagies .. was good
Seneca st location has to be the filthiest most rundown of all the jims. Dont know how the health inspectors allow this location to stay in business absolutely disgusting. Reflects on the quality of food coming out of this location or I should say lack of quality. Will not again ever give this location my business. Will be continually in contact with the board of health until this place closes or cleans up it act. The shame of West Seneca.
Mac n cheese bites were very salty. Large steak taco was the size of a breakfast wrap, not what I expected a large to be. Not impressed with this place.
Dont go often but when i do its after work around 1130pm midnight and everytime i try to call ahead but no one answers the phone. order there and theyre always short staffed so theres alot of people waiting and i end up wasting about 45 minutes. The foods usually pretty good though.
Just OK because the quality has suffered since theyve gone Multi location also the Quantity has gone down. the sandwiches used to be a lot larger now you have to pay extra to get the same sandwich that you got before.
Food is good. Service is a bit slow but its due to the fact that theyre always busy.
Food was good.Was told to park and they would bring my orderout to me,they never did waited 15 min.then I went in to get it😵
Food was ok. Quality definitely is way down. Took forever to get my food.
Food was fantastic as usual(steak hoagie, turkey hoagie)best to phone in your order ahead of time
Quality has gone way down. Used to be the best subs anywhere. Plus one of the workers kept saying he hated his job and wanted to quit. The restaurant itself was filthy. Never again.
Great subs.. Super awesome service
Super slow service picking up for doordash. Came back for our order we placed online and they said their system went down and we had to call corporate for a refund.
Took over an hour for a sub and mac n cheese bites. I recieved it and it was ice cold. Never again, supposed to be the best chicken finger sub and the fingers were cold and undercooked.
Ordered a Jims Bleu, bbq, no tomato, with bacon. Roll not toasted, and someone put sub oil on it. Edible, not bad, would have been better if made correctly.
Food was good but there was a long wait. No one else in drive thru spend at least 10 minutes for someone to acknowledge we were there
Hot and fresh. Mac and cheese bites were yummy and sweet potato fries were perfectly done. The 4 min wait was worth it.
Normally love Jims Steak Out was very disappointed messed up 2 of our 3 subs and all 3 were soaked with the steak sauce spent over $50 and couldnt even eat my sub we ordered it mild and it was hot
This location is hit and miss. All depends on who is working, and the time/day you order. I suggest going in to order or calling. The online ordering is where I seem to have the most problems.
Forget about getting a steak hoagie from anywhere else ever. This is the place for steak hoagie and other items of deliciousness.
Always delicious food!
Terrible steak sub poor quality
Bad food.not worth the price 35.00 for two subs small fries and small pops .one wegmans sub makes 2 of theirs never again save your money
One of the beat places to go if youre looking for something different. My favorite item is Jims famous hoagie.Be wary though the food usually takes a while to prepare, whether its drive through or walk in, dont come if your looking for something speedy.
Convenient, fast place to grab some food. Good mac and cheese bites and great poutine fries this visit.
Completely messed up or order of $ 75. Will not do this again. Three of our orders were wrong. Have receipt. Ordered no onions for allergies. Loaded with onions. check136 on sept. 11 at 6:36
Food was good but simple, service was on spot. Not enough Jim Special Sauce.
Always good food and nice people taking food orders
Specials and prices listed on their website are not honored yet they dont update the website. Had a very confusing time trying to get the order over the phone and it was still messed up.
Do not bother unless you like to wait 45+ minutes for 2 subs and get a ton of attitude when you ask how much longer. If you do decide to go make sure to check your food before you leave, guaranteed you will be missing something everytime
Worst place to be long 30 min wait and dont even get my order yet i dont place in the order it was doordash order and still not ready after 30 min of wait in store when i ask the employee they talked to me rudely
Horrible service called to place order was on hold for 20 minutes called back and they just picked up and Hung up way to loose a costumer
Waited at the counter for 10 minutes and they just kept looking at me. might as well order food two hours before you want it.
The wait is always absurd, but the food is always great. Staff are friendly and deserve to be treated better by customers.
Getting worse and worse with every visit... I swear they water down the Jims Sauce at this location.. if you order an 8 or 12 hoagie you are going to receive the same amount of meat regardless of size, only difference is on an 8 you will have equal amounts of meat to roll.. on a 12 there are about 2 and a half inches of meatless roll on each side.. And as usual, I asked to have both halves of a 12 hoagie wrapped separately. This time the bearded girl working said she would see to it that it is done.. got home, it wasnt.. Its the small simple things like this that the simpletons that work there can not figure out.. Called, spoke to the manager, and I could have held a better conversation with a wall...You really need to straighten your act up Jims ! Clean House and Start Over !
The food was terrible. Will not recommend this place to my dog let alone anyone else.The prices are crazy for as bad as the food was . I will never spend a penny there again.
Those mac and cheese bites were amazing.. Loved them!! I didnt really carw for the steak sub it had a tangy taste to it.. I would defentily order more of those mac and cheese bites...
I went home to visit and all I could think about ordering was a chicken finger sub and fries from Jim’s. I was very disappointed. It had no flavor to me. The next time I’ll stick to the Niagara Falls Blvd location.
I love love love Jims Steakout. I love the renovations I love the food everything.
Always appreciate the fast service while passing through. The fries are always piping hot and I havent had a bad sandwich yet!
One of the few places in West Seneca to stay open late (besides Ebenezer Ale House), Jims offers tacos, hoagies, subs, and burgers. Its menu is not confusing and their food is popular as well. Their famous 12 steak hoagie (cheese, secret sauce, lettuce, onions, tomato, mayo) without fries and a drink is $11.89 (roughly $14 with the sides) and takes 10-15 minutes to prepare. It is conveniently located across from the Southgate Plaza. The interior is clean and has a prize machine. Service is prompt and you can earn discounts on food if you use their card when you pay. Their poutine fries dont use cheese curds like some places in downtown Buffalo and across the border but are a decent side dish. I would definitely choose Jims over McDonalds for quality and service and over Wendys for price. It is tastier than Subway but a little pricier. Overall it is a great, reliable bet for comfort food if you want to stay in West Seneca.
Ordered ahead online, was ready within 5 mins. Made exactly as we wanted!
It took over 50 minutes to get our food from the drive thu, they mess up our orders and the girl taking orders doesn’t know how to correctly take the orders
Great place! They are everywhere in Buffalo. Wish we had one in Rochester.
Jims steakout. Can you say anything else? Chicken fingers are out of this world! Steak hoagies are amazing! Poutine? I come all the way home from Vegas just for the poutine.
Very fast and accurate and fresh orders. Id say they probably do have the best Subs on planet.
Chicken finger sub...was just ok.
The staff messed my order up twice....I was in this store for over an hour waiting for one 12 sub....never again
What can I say, its a Jims. Foods pretty good for what it is and Jims is where you go to get a proper Stinger. Best experienced at 4:01AM downtown.
Only one in line for drive thru. Waited 10-15 minutes for my food and my stinger wrap was cold. Terrible. Will not be returning
Great cheese steak. Not sure what kind of sauce they put on their original cheese steak but it really made the flavor unique. I will definitely be coming back.
Very nice late night food
Jims is always amazing food. Ive ordered the same thing for the past three years here though. Awesome late night food especially.
Had to ask the employees if the rubber gloves were to protect them or to protect the customers for the employees caught one of the employees using the phone and the computer and then prepping food it wasnt the first time we witness this at this location
Poutine. Taco in a bag. Stinger subs. Your favorite Buffalo foods (other than pizza and wings) can be found here.File under guilty pleasures. :-)
Fast service, good food and friendly workers! Never a disappointment!!
Sometimes end up here after work, I always get the Diavlo and it never disappoints. Friendly staff, sometimes its a little bit of a wait for food, but its always worth it.
Great food and fair prices. Online ordering is easier with their drive through window.
There prices are very high...but food was great!!
Messed up my order and took way too long for the order.... and not very good customer service either
Love Jims. They are quick with drive- thru and their food is amazing!!
I get it, Im asking for something different. But. . .I made it very clear, 3 subs all the same. I got back 2 12 and 1 8?? I asked for double wrap taking them on airplane across country. . .not double wrapped. Hmmm,
Total reviews rating 3.9
199 Reviews for Jims Steakout 2023:
Review №1
2022-03-24I wish I could give them 1/2 star. Customer service is lousy. I ordered & paid online. People were in the drive up ordering. I pulled up to the window to pick up my food and the kid at the window told me next time I need to wait in line behind all the people ordering. Then he tells me thats what his manager said. My food was ready. Why would I wait behind all the orders waiting to be made? Youve lost my business!
Review №2
2022-05-21What happened to the food ? I used to get the best Steak Subs in Buffalo here. I recently bought three subs and it was terrible. The meat was stringy and not chopped up. It was very tough to chew and was like a piece of rawhide. I guess I am going to have to spend my money elsewhere.
Review №3
2022-06-18The night of taste of country, they were busy. I ordered at 12 minutes after midnight. They lost my order internally somehow so they started over when they found their mistake. It was already a 45 minute wait time. Now leaving at 10 after 1:00. Damn near an hour and their apology was a chocolate chip cookie. Not impressed
Review №4
2022-06-06My fiancé gets sick every time she eats at this location. I never got sick until last time I ate there & it was pretty bad. Otherwise food is generally satisfactory enough for me and staff is decent. Really nothing to write home about, I recommend trying a different location.
Review №5
2022-04-23Food was good but my food was up really fast and my friends order was forgotten about and we waited 20 minutes before they started it. The drive thru was extremely busy though. Restaurant was clean and staff was friendly
Review №6
2022-04-27I will not be ordering from here again. The bacon was burnt on the two items. The bacon ranch wrap had no ranch. I asked for ranch to be substituted on two items, and i got blue cheese instead, so gross! And I ordered the chicken fingers garlic parm and hot, i got all hot! My 4 yr old wasnt happy to say the least. The meat was all overcooked and hard/dry from being cooked too long. Im not happy about spending money on such poor quality food. Its been years since Ive ordered from them. Not impressed, at all.
Review №7
2022-03-19I have been going here for years with great satisfaction but its been awhile since I last visited. Unfortunately my order last night was poorly made, inaccurate and overall did not taste very well. The bag when I picked my food up was covered in grease stains that left a mark in my vehicle. When I opened my taco, no sour cream which I ordered. The taco was doused in mild sauce the made it messy to eat to the point where they taco fell out staining my shirt and pants. Hopefully this is a bad isolated incident and not a sign of what it has become !!!
Review №8
2022-04-05Made a large order for pickup, got there on time only for them to hand just the subs over. Missing all the extras drinks and few other items. Show them that my order is not complete and the guy behind the counter gets a huge attitude. Fast forward to now getting home for the family to enjoy the meal - every singe sub was thrown together and nothing more then a huge mess. Looked awful, tasty mediocre and definitely not worth the time and frustration.
Review №9
2022-05-28I got a taco and it was disgusting, way to filled it wasn’t even closed it was spilling in the bag, none of my add one were inside and it was soggy and gross. The rest of my order was okay but wouldn’t recommend the tacos
Review №10
2022-04-18I dont know why but lately its just not what it used to be. Got a steak hoagie today that was sooooo tasteless no seasoning at all and barely enough sauce. So this is the third time in the last 5 or 6 months Ive ordered from them and Im just gonna find another place