Jims Steakout in Buffalo
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Buffalo, Erie County, New York, US
Site: http://jimssteakout.com/
- Monday:10:30AM–12AM
- Tuesday:10:30AM–12AM
- Wednesday:10:30AM–12AM
- Thursday:10:30AM–12AM
- Friday:10:30AM–2AM
- Saturday:10:30AM–2AM
- Sunday:10:30AM–12AM
Jims Steakout in other cities:
This location has never let me down. But on 8/2/21 @ 9pm, that crew gets a 10/10!! Quality was FANTASTIC, followed the order to a T, and had it ready on time when i pre-ordered. Bravo crew, Bravo. And i will call it how i experience it. It was that perfect, i had to write a review. Dont be cheap, tip these people, they good at what they do!!
Overall bad experience over and over at this location. Been a customer here close to 15 years and never experienced such rude and ignorant employees til now on multiple occasions. I’ve had better customer service at corner stores in the ghetto than this place as of recent and cooperate doesn’t care enough to fix it so I’ll make a well deserved review about it.
Doordash reviewI have never seen such an organized crew in my lifeMy order was ready when I came in and they quickly assembled my order as well in under 2-3 minutesBlown away
Awesome. Love jims.... The only problem is there isnt one in the Southtowns! Superb hoagies.
You could do worse for the price and its open pretty late too, a winner in my book.
Came in tonight ( July 12) later in the evening before closing and the 2 gentleman and lady working were awesome!! Treated me great so friendly and just so happy!! I’ll come back here time and time again because of them!! Haven’t been this happy with take out in forever!! Thanks guys you were the BEST!!!
Honestly has fallen off in quality since Covid-19 has begun. Used to be open until 4 am daily. Can’t even grab an order at 11:30 PM these days.
I go in the store and no employees are in sight, music blaring, at 11:40am. After waiting for 4 minutes for someone to come out from the back, Tyler has an attitude like he doesnt want to be there. I understand its fast food, but cant you at least hire someone whos not a complete tool?
Ordered a stinger, was given a sub with a small amount of steak and no fingers. Terrible service when I called about it too, if I could give a 0 stars I would.
Jims is ok. Being open late is the best thing about this place.
It was my second time to this restaurant, different locations, and the food is really good. The portions are large and the food is delicious.
They were out of the pop I wanted at the soda dispensing machine, or just didnt want to refill the canisters. Tables hadnt been cleaned in a while, which is remarkable during these COVID times. And the bathroom smelled like pot. Not what I expected from Jims, or at least not the Amherst location.**UPDATE** I tried to contact Jims per their response, but their mailbox was full.
This was my third time ordering from and every sub has been really great. There was a mistake with my last order that they caught and promptly made up for without me asking for it. Great food and great service
Been going to this Jim’s location for years being a UB alum and living in the area; tonight, I had an above average and phenomenal experience that warranted a review! Not sure what his name was but guy in the Pepsi hat that addresses everyone by sir and mam; you deserve some sort of raise or promotion or something because you are VERY professional and well mannered with just an all around great aura! I ordered a turkey sub, they put it on the wrong bread (wheat and White sound the same over the phone so I’ll chalk it up to that). The team went above and beyond to make sure I got the right sub and even threw in a drink for the inconvenience. I work at ADP and work with TONS of small businesses locally and I have got to say that the level of team work and professionalism I saw was above par! Whoever the owner is, your team tonight August 21st around 9:45pm is top notch, especially the guy in the Pepsi hat that was working the counter.
Id LOVE to give this place a ZERO. They deserve less than that. I ordered a SIMPLE chicken finger sub with just Bleu cheese and BBQ with no veggies. I was on my way to work so I didnt open it until it got to my office. The sub is hot sauce, no Bleu and LOADED with onions. I called them back. They sounded like the couldnt care less. Avoid this place at all costs
The man who took our order was wonderful! He acknowledged me as soon as I walked in and took my order right away. He was so friendly and attentive! He even said goodbye to me as I was leaving! The food was good and the restaurant was clean. I will definitely go back!
Food was good, guy who was preparing was not wearing a mask, cleaned his ear with a gloved hand and then went back to making sandwiches. Gross!!!
The best chicken finger wraps I have found in Buffalo. Having shredded colby cheese is a must have. This is the only place that has shredded cheese or even cheese. A lot of places dont use it. Also, they are the cheapest. I can get 3 for the price of 1 other places.
Disgusting. I just ordered 3 Jefferson subs and asked for extra sauce . All three subs were dry and missing the cheese. Such a disappointment. I called to complain and the guy that took the complaint only offered me to come in for a container of sauce . What a disappointment. Very frustrated. I wish he had asked to remake my food but he didnt so I asked for a credit or something. He claim to have asked for a gift card that Im sure wont cover my order. He said hell mail it ugh so upset and hungry.
This franchise offers pretty much the same exact level and quality of food throughout the chain. The only real difference with this location are the workers that you get to deal with. Most of my interactions with the staff at this Jims has been good, but every so often I have to deal with some snotty angst-ridden teenager who wrecks the whole thing for me. If only these kids knew how replaceable they really are. Im grateful that Skip The Dishes offers delivery from here so we can enjoy the food without having to roll the dice on dealing with staff.
I have been ordering many subs, and recently they went worse and worse. Last time I ordered Hogie delux and they put so much sauce it looks like it is soup, and yesterday they cancelled my order and charged it. Scam restaurant in one sentence.
Once you leave Western NY, this is one of the things you will miss. Whenever Im back in the area, I need to get a chicken finger sub. The only chain that does them right is Jims.This was the first time Ive been to this location.Food made to order.Friendly staff.Awesome food.Good prices.I have yet to have an experience anything less than great at any location.
A group of us college kids had just driven from Albany, then went to Niagara falls, then needed to eat. This was at midnight. We show up, laughing a bit louder than we should, and ordered. All 10 of us shut up real quick when we got the food. It was so good it floored us. Months later we still talk about this place. And every time I am in Buffalo you bet your but we are going there.
Its a real bummer when places close way before their scheduled time. If youre going to close at 11:45pm instead of 12:00am, list that in your hours please instead of just locking your doors.
It doesnt matter what time of day it is, Jims is simply always the best choice. I ate here for 4 years and was never disappointed. Its open late and usually brings in the downtown crowd late at night but if you go during the day youll save yourself the lines.
Late hours, food was prepared immediately and staff was very pleasant. Visited again multiple times during a a few weeks of work. Every hoagie exceeds expectation. I wish i could take some home to share with my family.
Food is fine. But the mens bathroom doesnt even have a soap dispenser or toilet paper. I sure hope its not the same bathroom the employees use...at least theyre good about wearing gloves and switching gloves frequently. Kitchen looks clean, but everywhere else is kinda not nice.
Called to place an order, was put in on hold for 12 minutes and 34 seconds and was then hung up on. I dont care how busy a place may be if Im trying to call in an order that is ridiculous. When I called back I was told that I should have already know they are busy and that I should just pay an extra $6 to have Uber deliver my order even though I just live around the corner. Worst service Ive ever received at a Jims. Would absolutely not recommend this location if not Jims as a whole if thats how they staff their restraunts now.
Without a doubt one of the best steaK sandwiches anywhere. When in Buffalo it is a MUST. Used to go after a night out while in college, now I have taken my kids there. LOVE it and wish there was one here in NY!
They keep closing early, we come before 4:30, theyre supposed to be open until 5 and they close before 4:30. Would be ok if they didnt close early every single time.Same exact thing tonight Saturday night (Sunday 12/1/19). Arrived at 4:30am and the doors were locked again, even though theyre supposed to close at 5am. These people dont go by the set hours. Just set the hours to 4:30am if you want to close then and avoid the confusion.
The male who took my order was attentive and very nice. He caught the mistake that the two black girls didnt (because they were too busy with headphones in to listen to him) then after the male caught their mistake, i watched them give him attitude. Time to fire your black female employees who would rather listen to music than work. At the same time promote the man who did the right thing. I wont be back, ever again. Horrible management.
Great service and food. I frequent this location and I’ve only had a problem once. Definitely the sub joint of choice in WNY. Hoagies are chocked full of meat and their chicken finger subs are the best in town.I can’t help but address dumb reviews by others. Spoiled/bad food does not give one a headache or sore throat. Unless someone with a contagious disease coughed directly on your sandwich. Mind you this is a risk at places that serve you food.
The best sandwiches for late night!
The place is clean and the people friendly.My BBQ pulled pork hoagie had so much BBQ sauce on it that the meat could have been anything and I would have no way of knowing. If your thing is lots of sauce with no substance then go for it. I did not enjoy it.btw.. It was $9 for the 8 sandwich. For $9 I just have higher expectations I guess.
If there was a 7 star option Id do it. Half the reason I came to Buffalo from Pittsburgh this weekend was for their stinger sub. 16 bucks for a 12 inch and a Dr. Pepper, worth every penny.
Mixed up our bags. Then let us wait 15 mins making fries and realize the bags were mixed. Then gave us the correct bag with the cold fries. ... coulda given us them fresh ones....Second time here. Ordered a chicken diavlo. They said I ordered a diavlo defaults to steak and argued over a replacement. This place needs to restate orders to confirm over the phone or listen better to directions. (10/4/18 5:56pm)
Insanely good food, but counter person should act like he wants to be there providing customers a service even if he has to fake it. I dont like walking in and instantly feeling like Im bothering an employee to do his job.
We usually go to Jims Steakout and the service is sub par at best but we were intending on ordering a few subs for the night and when we called they answered as usual this is Jim;s and we said we are placing a order for pick up up ...BAM! they hung up the phone. We initially thought it was a mistake we are only human. So.. we called again they answered as usual and what happen once we said we would like to place a order... and once again they hung up the phone. To us those actions seemed intentional.
Sometimes I really like Jims steak out it depends on whos cooking I wish they would stick with the good cooks
Jims is always there for you for a delicious late night meal!
Staff was pretty unpleasant to me. Gave us steak sandwiches in hamburger bread when the menu description said on a wedge.. Without informing us first! Very rude alyways have a problem with them. Do not order here
Food was not plentiful and it was too expensive for what you where getting. Workers seemed to look unhappy and looked as if they didnt want to even be there. Thats was my first time going there and I promise you it will be the last.
Very rude Idk who works the night shift but I ask to speak to the manager A numerous of times and I was hung up on so I hope the manager does see this post because you have people at your restaurant playing games on your phone and you’re losing out on money because a lot of people see this post and I’m going to suggest that they don’t come to your restaurant
Well be eating there for years. Now it reminds me of the old Wendys commercial. wherethe old lady says wheres the beef. 15 bucks for a sub fries and a water with extra cheese and no meat. Cant leave hungry after a roll with cheese on it and maybe 5 ounces of meat. It think you have become a sell out.
Ohhh Yum Sauce covered roll
Never pays attentions to any details given, asked for bbq stinger and they decided to dump cayenne pepper all over the sub.
I havent finished half of my Hoagie Deluxe and I want another one!!! I walked in, ordered and walked out in less than 10 minutes. Steak hoagie prefection.
So good. A buffalo must.
The chicken finger sub is and always been their best sub. Great staff and environment, keeps me coming back for years. Thanks guys for all your hard work!
One of buffalos favorite Sub joints known for there amazing steak and cheese subs. If you have never had it you are missing out.
Worst Jims around. Staff is always rude. I just called 20 minutes before they close and no one even answered. Im calling back tomorrow to file a complaint, I hope their manager loses their job. Pathetic.
The meat was tough and full of gristle. I dont know if this is typical for Jims but I dont plan to order from them again.
The food will make you fat and disgusting.If thats what youre into? Then this is the place!!Wipe down the tables at least once a night dried taco meat on the table is unappetizing
Sandwich are good, salad are ok. Customer service is average. Cleanliness could improve.
Their Philli steak hoagies are to die for... and from. LOL! Be sure to stock up on antacids. These hoagies are totally worth it though.
Not very good today... The meat didnt taste like steak and it tasted different than usual.
My Favorite Jims Location :) Had to stop here every time I visit Buffalo WNY area.
Its just not what it used to be. I enjoyed the abundant amount of steak sauce that used to be in the subs and hoagies, and now its just too dry.
Love their taco the best steak taco i had so far the lil Short guy Rock next time i go in ill ask his name
Stopped to eat after visiting Niagara Falls. The poutine was could have been better but the steak was great.
The food was great, the service was friendly, and wait time wasnt bad at all! (Really recommend the stinger)
Food is amazing but it get little messy cause of sauce. Still amazing food
Very good steak and fresh quality.
Ordered from this place through skip the dishes at night. Pretty sure it made me sick as I woke up with a sore throat and headache,
Decent comfort food. Very helpful service. The people who were working were very helpful and kind.
I mean, come on!! Steak Out is just the best steak hoagie around. Order a Diavlo and you can thank me later.
Aaron at the counter tonight was incredible. I will gladly pay $15 for a sub as long as that guy is employed.
I love the jefferson always enjoyable.
Great subs. I especially recimmend the loaded hoagie! Service is prompt and typically yhe waits are minimal.
Good place with decent food. If you havent tried them before go!
One of my favorite locations, what you ask for is what youll get.
Great place to eat good service good food excellent people that wait on you would definitely go back over and over
My son and i had the chicken finger sandwich and it was delicious😋
Have to grab a chicken finger sub from home town favorite. Always delicious.
1st time Ive had a Jims Steak Hoagie in 20 years, just as good as I remember.
Driving home at 1AM, what else is open? I had the 12 steak in thr grass sub. Delicious!!
A Buffalo tradition. Far better than any Philly sandwich Ive had in Philadelphia. Worth a stop.
The Philly fries where amazing. They smelt like mozzarella sticks the whole drive home.
The food and atmosphere was great. Decently priced as well.
Great subs. Some what expensive but always satisfying
Only still around on name recognition food is actually pretty bad
Philly with mayo = greatness 5star chicken finger subs also.
Great place after vising my college buds in Buffalo, NY. Wish there was one in NYC.
Screwed up my order. Also was the worst steak sub I have around here. Go somewhere else
PISS POOR CUSTOMER SERVICE AT SHERIDAN/SWEET HOME LOCATION. SENT AN EMAIL TO MANAGEMENT-I DONT THINK IVE GOTTEN A RESPONSE.
Loved it. Our first time and we will be back.
Rated 4 stars for prompt customer svce. Food was as expected. Id go back.
The best subs!! My favorite place when I go home
Come here all the time for my late night drunken cravings. Try the turkey hoagie, it’s my favorite
Not really bad food pretty good.
Best late night food in Buffalo. Fast service.
Just love their chicken finger sub!
Always good when I go there!
Excellent stuff and food. Prices can be lowered a bit!
Always delicious, hoagie deluxe a must for steak lovers.
Came at 2am and got a stellar hoagie would highly recommend
Yall fr forgot my drink maybe the guy from spongebob was valid
Female employee walked in at 5 pm without wearing a mask.
A true buffalo staple. Buffalo cheesesteak at its best. A must try for visitors
Philly cheeseatake is always so good. Quick and delicious!
Got a stinger sub with 2 of the smallest pieces of chicken I have ever seen was ice cold made me sick when I got home
Put me on hold and hung up. Guess they don’t like selling food
Unique menu, good food, friendly staff.
Terrible customer service. Messed up an order and wont do anything to fix it
Most of the times very good the last visit not so good
Consistently good food at great prices
First time was a great time! I will be returning here more often!
I love their subs!! Good and sloppy, yum!
The Stinger is my favorite sub ever. I only get that and always love it.
Great comfort food & late night stop.
Very good subs and fast service.
Philly cheese and steak fajitas slapping
Great local subs. Friendly staff. Clean.
More like Jims steak in my mouth, right mom??
JIMS! I miss going to this place at 1am for drunk Cheese Steaks
Amazing stinger. Always good after a night of drinking.
Usually good quality, once and awhile a miss.....
The best sub place in Buffalo...PERIODT!!
Was a shift change during my order so workers seemed confused about what to do
Its gotten expensive but the quality has not slipped
Average place with decent food
Good price and good steak subs
Jims is always great! Especially late!
It wasnt clean, and the food was not good quality.
Our orders were all wrong..
Outstanding food and quick service
They cook so good
Amazing subs/ hoagie spot!
Stinger fries/Sub is the best
Steak & chicken chicken finger Subs done right.
Food always good and filling.
Good subs, quite busy.
BUFFALOinABox loves the #SecretSauce
A nice little place to grab lunch
Late night eats at their best
Consistently good fast food
Great staff, great food.
Great subs fast service
Love Jims. Never disappoint
Good food. Good service.
Got food poisoning from a chicken finger sub
Great food and price
Good good food as always.
I love their subs!
Great chicken fingers subs
So many different sub options!
Great food and great employees
Love jims
Order was not made correct
Dudes are always great!
Pricey, but good
Tasty late night eats!
So good!
Love the stinger sub!
Fast friendly service
The official Chicken Finger sub of.........Me!
Ok
Cold chicken finger sub.
The best
Food is watered down
Love the food!
The best
Like the steak sub
Great subs.
Delicious food!
Great place
Awesome food
Ok
Ok
Nice
Great food
Cant get enough.
Always great
Always good
Great food
A little pricey
Extremely slow
Amazing food
Great food
Average food
Fast service
Great place
Brenda5480.as@gmail
Total reviews rating 4
193 Reviews for Jims Steakout 2023:
Review №1
2022-08-10This Jims Steakout is the best Ive ever worked at. Everyone knew what they were doing on the job, and they dont leave any crew members struggling, they all work together to help one another no matter how busy they are. Managment was very professional, and has dedicated workers that will go out of their way to help customers, no matter what type of energy or attitude a customer has. I would love to work with a crew in a kitchen again, that has such focused workers as this location has.
Review №2
2022-09-19This isnt the type of food I usually eat, but a friend wanted to visit. The venue looked a little sketch, so I was skeptical, BUT it was really good. Had the chicken tacos ... yum.
Review №3
2022-08-01This location does not deserve any stars! With everything i order, i received half the amount. Everything was poorly made, and over cooked. And the employee taking my order had zero phone etiquette. But this is what i get for giving this place a second chance, but it will not happen again. GET IT TOGETHER!
Review №4
2019-04-22We tried Jims steakout for the first time, and we werent disappointed. We each had a steak and cheese sub. And the mac and cheese bites to share.The subs were really good. At first I thought they were a bit pricey, but then realized that it was real steak, and a lot of it.The bites tasted like kraft mac n cheese. They were coated and deep fried. Not healthy, obviously, but yummy.The staff was decent, and made our subs to order. They were not overly busy.We will go back some late night again.
Review №5
2022-03-03I’m not one to complain but was hung up on. Ordered a stinger that had two small fingers that didn’t even fit the whole sub. Also had a lg fry and two sides nacho cheese. The fry had only half the bag full and the nacho cheese was either burned or old because it was almost brown. I’ve ordered here before never had a problem. Super disappointed. Also I feel employees shouldn’t have there ear buds in when dealing with customers. I work in customer service, I know there’s issues but idk. I never throw out food but was mad and tossed it
Review №6
2022-07-20If youre going here for a chicken finger sub or steak hoagie thats always a solid 7/10 youll be happy and they have Aunt Rosies loganberry and some good fry sides
Review №7
2022-06-27Food was wrong, tremendously slow and fights breaking out within the store.. It couldnt have been been a worse experience. Was going to dine in but the events dictated that we should leave.
Review №8
2022-09-07Speedy service, friendly staff, and the cleanest bathroom Ive been in years.
Review №9
2022-01-18Ordered 2 subs and mozzarella sticks. Got home to find the mozz sticks had the cheese exploding out of them. They were fried too long. The sub had tomatoes and onions and we just ordered lettuce. The 2nd sub was cut awkwardly and all the sauce was on one side. The 2nd half was dry chicken. I dont expect a lot from fast food but this was bad. And they werent even busy.
Review №10
2021-11-25Their music was so loud that we could barely hear the person at the register. They spent more time dancing than making food. The ones not dancing were standing by idly talking. Food was fine.