Wheelchair-accessible entrance
Yes
Joe Cecconis Chrysler Complex - Chrysler, Dodge, Jeep & Ram Service Department in Niagara Falls
Categories
Location on the map
Niagara Falls, Niagara County, New York, US
Accessibility
Phone: +1 716-286-9087
Site: https://bit.ly/JoeCecconis
Site: https://bit.ly/JoeCecconis
Opening hours
- Monday:9AM–8PM
- Tuesday:9AM–8PM
- Wednesday:9AM–8PM
- Thursday:9AM–8PM
- Friday:9AM–8PM
- Saturday:9AM–6PM
- Sunday:Closed
Comments (199)
The service manager, a blonde lady that unfortunately I forgot the name, makes a BIG difference positively in my perception about the company. Originally, I receive a notice that my vehicle was suppose to be ready on Saturday morning. I was in another country and travel only to take it, when for my surprise the vehicle wasnt, and the solution was simple a sorry, you will need to return to your country and back again in another date, something like: I dont care if you spend your time and money to come in the date and time that I booked. She heard and asked me to explain. Immediately she stop to act and in a few minutes I got my car fixed. Chrysler need to at least promote her to the Global CEO position. In two countries, was the best of the best approach that I have related to FCA vehicles.
They gave me an appointment the day after I stopped by. They took my car in fast and got the oil change and inspection done really quickly. Everything was great. Staff was friendly!
Easy to make appointment. After brought Jeep in and explained my concern, left vehicle for them to work on it. Service person kept in touch with me regarding mechanicals found. Proposed work to bring it up to snuff, and costs. Gave go-ahead, and 5 hours later vehicle was ready for my pick up. Runs so smoothly and quietly now, their attention to the right items is a perfect score.
Oil change, tire rotation & front end alignment. Service writer identified a problem with the transmission fluid lines. Everything was handled very professionally without a lot of bother. I have every confidence that my car is in good hands!
Took my vehicle in to Joe Cecconi’s for a oil change and tire rotation. Dan from the service department was very accommodating with all my concerns. The oil change and tire rotation was completed within approximately an hour.I have been going to this dealer for all my vehicle purchases and service maintenance and have no issues.
I had a tire replaced due to a road hazard. Dropped off the bad tire, the service dept reinstalled the new one. Same day service.Tire was covered under warranty with a small copayDavid is Courteous and knowledgeable about his job. 5 star kudos to him and JCA
Dan in the Service Department is amazing. He provided an honest assessment of what was required for our vehicle. Dan provided timely updates and demonstrated his professionalism consistently throughout the process.
Dan the service advisor was great. Brought my truck in for check engine light and stuck in 4th gear issue. Updated software. Was good for a day or 2 then same problems again. Bringing it back in for a Chrysler warranty problem. Dan will get it done!
I came to their service department for warranty repair of my Jeep Renegade. I had time constraint and Dan the service advisor really came through for me. It is not my typical experience with Jeep dealerships. Well done!
They were so nice, even ordered my Uber back to my house for me! But won’t be doing that next time, just a weird driver! The people who serviced my Jeep were so respectful and updated me right away with anything that came up.
Had a great buying experience and all service appointments since then have been great! Worked with Alex on my most recent service and he was very knowledgeable and professional. Service was high quality and quick!
Went in for state inspection and oil çhange. They stated a tire rotation should be considered. I said okay. They were very polite and professional, no hard pushing or sales. Nice bunch of guys!
I’ve gotten 3 cars from Joe Cecconi and this will be my last!! The worst customer service I’ve ever experienced. They are so rude in the service area. You will be in the waiting room for hours and they do not keep you updated. Every time I got my car serviced there was ALWAYS an issue. Save yourself the headache and take your business to Fuccillo and ask for Trevon! Tell him Jasmine sent you!!
Friendly knowledgeable service representative. Did an oil change, inspection, tire rotation and cabin filter on my jeep. In and out in less than an hour and a half. Very happy with this service department.
I brought my 2017 jeep Willys in for a steering issue & a oil change & a 5 tire rotation, steering issue was corrected, my oil change they didnt reset the computer so it still shows 30% oil life left, they didnt top off any other fluids which most oil places do, on the tire rotation all the tires have way different air pressure in them, so my guess is they never checked them just rotated them. Im not a picky person but when I spend a nice chunk of change at a place I think you should do a thorough job to make sure you get a return business.
Great experience with their service department! My truck started having problems and they got me in to drop it off the same day. Very helpful and friendly staff
Worse place ever. Took my truck in to get fixed. They had the truck for two weeks. Talking about they are waiting for parts. Finally get my truck back . Not even one day later the check engine light comes back on. Reading the same problem as before. I live 1 hour away so they gonna tell me they have no rental vehicle available. I was told from other people nor to deal with them. Now I see why. Worse customer service if I could give them a negative score I would .
My service was quick, efficient and effortless. I really appreciate them approaching my concern as a valid event and not brushing me off as I did not know what was happening but knew something was wrong. They figured out the problem and fixed it in one day. Thank you!
1st- it’s currently 745 and they still haven’t turned their phones on when they open at 730. 2nd- I went for an oil change with my toddler and sat there for literally 2 hours. I know oil changes do not take that long. The only reason I come to joe Cecconi is because I get a discount. It’s ridiculous how long they make you sit when they have a house full of technicians back there.
Was dropping my truck off for inspection for the following day, they offered to do it right then. The service team always goes above and beyond! Excellent service!
Service Man is a Great Guy .He service my van little more than 3 years now .He Listen youRecommends things if the vehicle needs anything .These are good guys .I wish they have a little separate waiting hall area for the customers who wants to wait like oil change or for little other stuff ,They do have coffee, snacks juices all that but everyone is walking through the area in WI ter door opened and closes again again .Other than thatThey are all good there .👍 👌Make any adjustments
I went in for service on my new car. I was a bit frustrated at first but within a few moments felt better, Dan from the service department was very nice and hilarious. The service department helped me out with all the details of my car and repaired it on the same day.
Always pleasant customer service and Dan My advisor is great h explains issues and Im never told I need parts that arent needed.
Al was so helpful and everything went to smooth and he got me in and out in no time. I love my new Jeep
Took over an hour and half for oil change and tire rotation. Was told it was because they were short handed. I had a appointment but wish they would have told me of the time delay
David did phenomenal in helping me get my car repaired. 10/10 all around customer service.
Went in for a recall and oil change on my 2022 Ram. Nice people and an easy drop off and pickup process.
Me and my wife Amanda first time buying a vehicle from a dealership and it was amazing! They had everything ready, we just needed the down payment an onto a new life!!!
Our vehicle broke down on a road trip, and every department that helped us gave us beyond exceptional service, especially when compared to our hometown dealership. From the time we made an appointment, dropped our car, and arranged for it to come home, we were given excellent customer service. Garrett, the service manager, made sure we were up to date with our vehicle and was honest and up front about our situation and did his best to get our vehicle taken care of in a timely manner. We appreciated all the help from Joe Cecconi’s Chrysler Complex. Kudos to their staff and management for their professionalism and being courteous with us during our emergency situation.
Pancho is an amazing salesman. He helped me from deciding which vehicle best suited my needs to signing the papers on my brand new Jeep Renegade. He was helpful, honest, and made me feel comfortable with my decisions. I will definitely send customers his way. Thank you Pancho
NYS inspection & wheel alignment. Dan is always a pleasure to work with. He took care of my service needs in a prompt & professional manner which is the norm for him. Should request Dan when scheduling a service appointment.
No fault of the dealer, had to wait several weeks for parts to come in. After receiving the parts service was quick.
Always pleasant experience with Joe Secconis! This time I needed to get the inspection and the oil change done on the vehicle. Fast service, great job, nice crew. Highly recommend this place!
Jacobson was great.. the experience to pull in for a service for 2 items in which one was done & because my appointment was to close to closing it needed to be rescheduled, another inconvenience… long story short I rather ho to school & learn to fix the car myself… Chris was very cool too bad he’s leaving….
Took my 2021 Dodge Durango in for check engine light. Of course when I got there the light was off.Dan really went the extra mile in diagnosing the problem and was able to locate the issue that was not showing in the computer. He stayed in contact, repaired the problem and I have received follow up from Dan to make sure the problem was taken care of. I really appreciate the great service. Thank you!
I purchased a new 2022 jeep grand Cherokee L overland from Jill Gray at this dealership. I am very pleased with the vehicle and the professionalism exhibited by Jill Gray as well as the Help provided by Mary Beth in financing this automobile! I can’t say enough with regard to the excellent experience I had with the team at this dealership. Thank you very much
David service rep was so nice and professional Answered all my concerns about scratches. It’s new lease so only needed oil changePulled in car my appointment time and he greeted me right away.Didn’t wait very long and I was on my way.
Buying process with Dino was simple And easy! Thank you so much!! We are very happy with our new Jeep!
Customer Service was excellent as always. Services requested were performed completely to my satisfaction. We rely on Joe Cecconi’s regularly for all of our vehicles.
I had an inspection done, and the gentlemen whom did it Brandon was very personable and it was a great experience
All was well as usual except had to go back to reset oil change reminder kept saying change oil soon the day after when I started my Jeep Besides that Jacob was very pleasent as usual
On march 15 the 2022,I bought a 2020 Dodge Challenger 1320,10.000 miles.I paid full price,I paid deposit deal done,But frist they have do NYSI.All done they pulled car out with new NYSI.i look car over one more time,I found a large cut in side wall of rear passenger tire,this is before I drove car off the lot,I showed Dan ,the sales man,he brought finance manager out to look at it,they agreed tire had large gash/ slice in side wall even took a picture of it, they agreed to get 2 new rear tires due to slice in tire,I called them more than 7 times, they dont call back,not 1 call to me,Its a shame a dealership would tell you they will take care of the problem,I dont feel safe driving this car with a bad tire, Should if never passed NYSI period.And as far as this Dan the sales Manager,what exactly is his job.i called him many times,he could care less
Place is not clean with a waiting room that barely accommodate 4 people. Personnel is very rude and unwelcoming. Workshop is not well maintained with garbage all over the place. They did not even place a protective plastic on the seat before entering into the car. Definitely not a place where I will bring the truck again.
Service rep was friendly,outgoing and most of all helpful. Got the parts, did the job right and out the door. Thanks for making it easy for me.
Well the people seem nice ima have to give Only three stars because clearly somethings wrong with my truck when it turns off while I’m driving but yet they told me my truck is fine
I made an appointment for my 2005 Dodge Ram (air bag recall). Even though they were understaffed today;I was in and out just as expected. Thanks for your service.
I leased a 2022 Jeep Compass and had a great experience at your dealership. Thank you, Al L. for your professional service!
I have had great experiences with Joe cecconis, everytime my vehicle needs service. Great mechanics, as well as good friendly customer service.
UPDATE 06.18.22 --- FYI, to Add Insult to Injury, your evaluation was also incorrect ... I also required a Hi/Lo Switch which your $356.00 Charge/Evaluation missed. Need I say more ...Charged me $356.00 to evaluate my Ram 1500 Truck for repairs which were quoted to be $4,250.00 ... I declined and got it repaired elsewhere for $1,750.00 LESS ... so it co$t me $356.00 for nothing ... Ridiculous ... OR HOW DOES ONE SAY HIGHWAY ROBBERY ... VERY UNHAPPY
Fast, professional, and easy. All expectations were met and I am happy to have reliable service for my vehicle in the future.
Dan was my advisor.Professional and polite.Fast diagnostic and repair.Great experience
Came in early in the morning hoping to get my oil changed and have something else looked at. Chris in the service department was kind and got me right in. I couldnt have been happier. It made my day. Thanks again!
They tried to say i need an alignment and new breaks they quoted me for a price it was way over the price went to another place they said I didn’t need an alignment but I need brakes but they were cheaper then what Joe cecconi’s quoted me for I will never go back there.
Dan in service is amazing! He made my experience so stress free, would recommend him to anyone!
Robert my services guy was great!..I had to be out of there at 1 called me at 11:45 perfect timing!..very happy.
Great service, very helpful and concerning of issues that weren’t even included in my recall service. Went above and beyond required service. Very nice.
Shawn and Alex, and the service Team are always great and take care of our family’s service needs. Paul, Amy, and Demani make the buying experience fun and enjoyable. They always treat us well and help meet our needs with awesome vehicles for a great value. Mike has created a great Dealership experience all around. Love going there and refer everyone I know there.
The service for my vehicle was completed in a timely manner. Jacob, the service coordinator was helpful in providing me transportation from the dealership while the service was being completed. Jacob updated me on the status of the service. I was very satisfied with the service of the dealership.
I would like to say Big thanks to Dan ,Jacob, Antoine and Dave for the Amazing continuous great Services advisor and best customers services.Walid
Chris and Shawn are great service advisers over a Cecconis I would highly recommend requesting one of the two. Even with a machine of their own randomly breaking down they were able to get my truck into another shop and still meet the promised time frame.
Extremely unprofessional. Had an appointment to have heated seats installed by a third party, as well as other services. After having my truck for most of the day, they tell me that the parts for the heated seats were on back order, so they weren’t installed. Fast forward over 2 weeks later, still haven’t heard anything about a new appointment. I decided to stop over at the third party to find out if the parts were still on back order. Found out that there was never an appointment scheduled for me and that the parts were not on back order. As a matter of fact, they have plenty in stock. So someone at the dealership forgot to schedule my appointment so they lied to me about it.
Purchased a new Jeep Wrangler and the staff was awesome throughout the whole process. In todays world, buying a new vehicle is different from just a year ago. Dealerships seem as if they dont care if you buy or not. Well that is not the case here. Kim Gray took care of our requests and assisted us in purchasing a vehicle that completely met our needs.When the vehicle arrived, we were taken care of quickly and efficiently. I look forward to working with the team Im the future. Great Job!
I appreciate the ease of scheduling an appointment, the contact with the service professional, and always making sure I was in the know about my vehicle. The timeframe was accurate, and everyone took care of not only my vehicle but myself as well.
Got us in last minute to replace tires and align our truck. We were traveling, and they totally took care of us.
Purchased a beautiful truck from Cecconis. Easy, no hassle. Salespeople were great!
Jacob, our service representative, was absolutely wonderful. He listened to our issue & asked questions to ensure he understood what we were saying. He was very friendly & made us feel comfortable. Service people like Jacob are what keep people coming back to buy vehicles from the dealership.
I bought a brand new jeep and my salesman Pancho made the whole experience a breeze. Once I decided on what I wanted , he had me in and out of there AND was kind enough to do a follow the very next day !
Had nys inspection, oil change, tire rotationThey fixed a small bumper issue tooTimely service visitChris is absolutely delightful and provided wonderful serviceThanks Chris !
My salesman was amazing! Al was so patient with me and made the process fun.
They did my oil change Rotate the tires I was in there and out of there so quick!! Awesome service!! Jacob Answered all my questions.
Purchased and have my vehicle serviced here regularly. The staff is very professional.
Representative was great. Was in and out. Loved the refreshments and the cleanliness of the wait area
I was very impressed with this place. When I called I got an appointment right away. I had to come back when the parts came in which didn’t take to long. When I came back in was given a ride back home to Buffalo and the dealership paid for it all. When I am really to buy a new van this is where I would come. Great customer service a 10 plus all the way.
I love this dealership because of the people and tge service they provide. Amy, Demani, as well as Jacob in service are FAN TAS TIC.. It feels like a family each time I visit. I love how authentic, down to earth they all are as well as professional. I have leased 2 cars thus far and will continue to do so. Shout out to Jacob who took care of my Jeep on my first service appointment.. you were cool..funny.. and went above and beyond taking care of my vehicle.. you are awesome!Here is my second shout... David in service was fantastic.. he took my car on time.. took car of my service... quick... professional.. informative like the rest of the Cecconi crew.. Thank you David for such a smooth transaction..
I had my shifter fail while I was on the road and called them.They were able to get my Jeep into the shop the same day and had me back on the road a day later!Chris, Nick, and the Shawn the service manager were all amazing and took great care of me! I highly recommend them!
I want in for a recall on my vehicle. I arrived an hour early and was taken upon arrival. I was told it would take an hour before my car could be completed, however my car was completed within 20 minutes.
I came in about my transmission light being on. I always ask for Dan he is always attentive and listens to my concerns. I trust him he updated the Jeep and then told me that I needed a tires trusting as I do him I brought 4 new tires. Dan is always kind caring and professional all in one
I was on the road pulling my RV with my 2020 Ram 2500 with the Cummins diesel. I needed the 15,000 mile service. They got me in the day I called. This was extremely helpful. The service specialist Dan made feel right home. Great job! Thanks again
Dan and his Technician Team at Cecconis were great!! My 2021 Ram had a difficult to diagnose sound in the rear drive train that they researched and discovered a service bulletin for a quick fix. They were very accommodating!
I had my appointment scheduled for the same day and that is what I got. David took care of the vehicle right in spot. Excellent service.
I was treated very good. They did what I asked and I was pleased with my Service Advisor. So thank you 😊
The service is very good and professional. Dan did a great job.
I’ve always have had a good experience here, Dan has always stepped up and took great care.
I had the car inspected service Tech was very courteous the inspection was done in no time fast efficient service.
I had my passenger side window air deflectors re-attached. All fixed and out the door in no time at all.
Excellent customer service, friendly & knowledgeable staff. Every one seemed to go above & beyond.
Very helpful staff. Diagnosed the problem with my vehicle and solved the issue accurately
Great service from Rob and I love the truck. Thank you everyone for the quick deal.
I am a first time customer to Joe Ceccone.There customer attentiveness has been excellent. I received continual followup and they truly care that you have a great customer experience. Chris in service has been outstanding and exceeded all my expectations. Great job!
Bought the last 3 cars from them! Renee is awesome and the whole process was painless!
Everyone was great. Fast service which I appreciate and they were super friendly. When they were done at cash out they even gave my 4 year old a candy bar he had been asking about which I thought Was so thoughtful . Thank you Chris and the team at Cecconi’s for taking care of us.
Just switched from a GMC to Jeep Grand Cherokee L and am in love! Renee is a rockstar sales manager and made the leasing process so simple and honest. The entire team at Joe Cecconi were super nice and happy to help in every way. I was totally take. Care of. After shopping around online, there’s something to be said for working with real people who genuinely care. Couldn’t be more pleased 😃
Everything about Joe Cecconi has met or exceeded my expectations. I have bought an amazing Jeep and have all our serviced there. The site is clean and friendly with a professional flair. What really makes the difference are the men and women working there. Always a smiling face willing to listen and help on your time. Very accommodating and helpful!
Mirror broke needed to fix right away. As always called explained the situation , they expedited the part and got me right in. Just great people, great dealership and a great service Department. Five stars isnt enough they are heads and tails above everyone else and i highly recommend them.
Had to get a recall transmission reprogram done. Quick and friendly. Have had service done here before will again.
Service was great. Not sure if they filled all tires with air since back driver’s side tire was not inflated properly when I picked car up. Other than that great service!
Al L. in sales was absolutely fantastic. His demeanor, product knlowledge, and friendliness was astonishing.Garrett M. in service was also very helpful and friendly.Great dealership. Highly recommend.
I bought a 2019 ram 1500 .Had a very good experienceStaff were very friendly andProfessional. My sales personWas Dino who in my opinionKnew his job well ..was friendlyAnd professional. Would reccomend DinoAnd Joe Cecconis family to anyone looking for a quality new or used vehicle...Thanks again
Dan from Joe Cecconi called to remind me it was time for my annual car inspection. I was able to get an appointment on a day and time that worked best for me. My car was taken on time and the job was completed in a very timely matter. I highly recommend Joe Cecconi’s!
Came in because the car was vibrating at high speeds and I left with a car still vibrating at high speeds and misaligned front tires. 🤦🏽♂️
Always a good experience with great staff! I can always count on them to keep my vehicle in tip top condition! Professional & knowledgeable!
Everyone there from Mike Jensen to Paul Shirka , Alex and Chris in the service department everyone there is just great. Me and my wife buy all our vehicles there and wouldnt go anywhere else. A+
Purchased a vehicle Rob was great to work with during the whole process. Highly recommend
We have purchased a few vehicles now from cecconi and always get the best deal possible. Rob is our favorite! Always a good experience and outcome!
Exceptional. Inspection also performed. Dan was great. Went above and beyond to help me
David got me in and out in little time. Answered all my questions and hooked me up with a sales person for a future sale. Thanks
Was very disappointed that it took 2 hours for an oil change and NYS inspection. I had an appointment as well.No one was wearing a mask with COVID surges in our area. I was one of 2 people wearing a mask.Very disappointed with this appointment!!!
Quick expert service at a great price. I would highly recommend for service!
Kim was absolutely fantastic. I have been a customer at Joe Cecconis for years and HIGHLY recommend them. They will do whatever they can to work within your parameters to get you what you want.
There service is good And there hospitality was great❤️ You always take good care Thank you with a smile 😊
Deer hit on Promaster 2500, grill, radiator, AC, hood, bumper… lots of damage. Cecconi and their collision partner really went the extra mile to get me back on the road. Excellent communication and service.
I had a recall amd i had to make the truck is taking care of. I had no problem
Alex and his team are customer-focused, respectful of our time, and do a fantastic job. Never have I seen a better crew that makes things so timely and convenient. THANKS!
Always fast, quality service from the service dept. I had contact with Chris Satarian, he keeps you informed in what is going on, very timely, and always goes above and beyond customer service satisfactory!
I recently had to get a service done on my vehicle, I appreciate that he remembered my mom that meant a lot and he was very nice and explained everything to me. I will be back soon thanks so much.....G.B.
What a great experience! My car was pulled in for an oil change and inspection at 12:45 pm....I was ready to head home at 1:10 pm! Garrett was super courteous, explained everything to me in an easy to understand fashion, & was extremely polite. We’ll be coming back for service!
Everyone Ive dealt with there is very professional and extremely helpful. Ive spoken to Jacob multiple times, he is a complete joy
Great service. Got me in and out in an hour for an oil change and inspection.
Chris is phenomenal- professional- on time - eager to help with any service needs! I will continue to do business with him!
The whole experience was great from start to finish. Easy process and got me in and out
Demani and Amy are the best ! Very professional, friendly and answered all my questions. As a dealership, they go above and beyond . Wouldn’t buy a car orTruck from any where else.
Down to earth, professional dealership seems like that care about people here. Was a pleasant buying experience would recommend highly. Thanks Dan G.
I’ve as a customer been dealing with this company for a long time with getting different types of service’s and buying new vehicles and I just love everyone here they are very nice , professional, caring and Ect… and the number one thing It’s always about the customers I would recommend anyone to come here you will not be disappointed !!!!
Chris Satarian is the man! This guy is the best at what he does! Always delivers what’s promised and actually simplifies the service process. I can’t say enough about Chris and the job he does at Cecconi’s!
Chris at Cecconis was very helpful and professional. Our service was done even faster than the estimate!
Great 5 star business, good atmosphere, vibes are good, quality is Amazing AND... snacks and all kinds of drinks lol They got it done quick and the price was right and its the second time here now so, definitely going repeat business:)
David Lopez is a Great Guy to Deal With and Speak in Spanish As Well Thanks !!!!!!
Purchased at Ram truck very satisfied thank you.
Chris goes beyond and above his job duties to ensure that the customers are satisfied and happy. Everytime I utilize their services it has been a pleasure to working with Chris.
Fast and friendly service. I wont take my jeep anywhere else!
Changed out My winter wheels and tires and replaced my rear wiper blade.
David was awesome! He made sure I was taken care of and was even able to find a lower price
Had the radio replaced in my Compass. Quick and well done.
Purchase a vehicle quick and easy did everything over the phone, drove down did paperwork and drove away. They still owe me a remote start on back order
We always have a great experience in the service department. Chris has always been very helpful and honest.
Always great service. Completed in time suggested Thats what keeps me coming back after 17years.
Disappointing. Excellent customer service, unfortunately my repair issue continued 5mins after leaving the garage. I will call and set up a return appointment.
Chris is a great service provider. He is always sure my service is done.
Comfortable Not rushed informed . And most important I left feeling like I was special With a brand new Jeep grand Cherokee L 2021 😊
Always quick, my car is clean and does not look like it has been in a shop!! Professional, kind and knowledgeable.
Dan is very reliable and excellent to work with
This is where me and my fiance will be buying most of our muscle cars
The service dept is efficiently run. Always on time. All the service representatives esp Chris are always very professional and courteous.
Had a great first experience with this dealership! Pancho was helpful, informative and is helping us choose the best vehicle for our family. Cant wait to return for our final decision 😁
Service department doesnt return calls
Had an appointment to have my oil changed at 11:15 today I dropped the car off called to check to see if it was ready for pickup because I hadnt heard from them and they said no they hadnt started it yet. Not sure why they require an appointment if they dont do the work at the time of the appointment
Very personable and knowledgeable. Short wait time.
Excellent job with sales sales person DINO was the best.
Wonderful service Jacob assisted and took great care of me and got me out in great time.
Dan always take excellent care of me
Did a good job this time shock replacement
Easy to deal with. They found exactly what I was looking for
Joe Cecconis Chrysler is a class A business and car dealership!Every one was professional and helpful!I would recommend them to my family and friends!
Purchased a vehicle my sales person was great.
I went in for a brake adjustment and inspection. Great service! Garrett was very helpful!
Service performed with concern and in a timely manner as quoted.
Had tire replaced with no problem
The service was done well and performed quickly.
I asked for a loner car I was told they had one for me I get there no loner car, my car couldn’t get serviced because of it
Amazing service! Chris Satarian rocks! Professional and efficient business.
Front end repair, alignment and front tires. Got me in fast during Christmas holiday.
Service is consistent and Garret and other service advisors are always friendly and courteous.
Fast and friendly service as always!
Go see Gus!He is awsome! The exact opposite of your typical sales guy. He was honest, not pushy and actually listened to what we asked for.
Dan is the absolute best service tech.
Chris and everyone here always make sure my jeep is taken care of with the care I give it. Thank you!! 😊
Great service give them all a raise
Service was fast and affordable!
They had my car in and out with in a timely manner.
My favorite dealership ever.
Great place for sales bought 2 new trucks their,did not care for service dept
NYSI Nice fast service
I have been dealing with them for many years. They treat me like i am family
Received an oil change today that was quick and reasonably priced.
It was good . Fast and friendly
The techs were polite and knowledgeable.
Very fast and efficient!!
Excellent job, great work. No complaints at all.
Fantastic dealership with amazing service. Thanks Dan M
Leased a new challenger, great experience
Service was excellent from check-in to check-out
Went above and beyond for me on short notice, even had a rental for me on even more short notice.
Bought 2 wranglers from them
Very unprofessional and lacks communication with the customer.
Honesty, great service a good explanation of what they are doing to your car.
I appreciated the personal attention. The work was done well, on time, with NO SURPRISES!
Good fast service 👍
Good service. Kept you updated on work being done
Very good
Total reviews rating 4.7
199 Reviews for Joe Cecconis Chrysler Complex - Chrysler, Dodge, Jeep & Ram Service Department 2023:
Review №1
2022-07-26Everyone knows how the car buying experience can be long and grueling, Joe Cecconis made the experience great. Julio our salesman helped us out great especially when we had our 5 year old with us. Amy gave us an awesome price on our trade-in and great price on our Jeep Wrangler. Mary Beth in finance did her magic to make our payments where we wanted them AND with great warranties. This dealerships goes the distance to give you a great experience.
Review №2
2022-07-09Fist thing I want to say is that Dan was great to work with. My son and I came from out of state and purchased a full size SUV site unseen. I only felt comfortable doing that after talking to Dan on the phone and having him send me photos directly and give me his thoughts on the all around condition of the vehicle. He was very honest and pointed out a few things I couldnt see in the pictures and made sure they were taken care of prior to me arrival. The dealership went above and beyond to make sure my financing and deposit were all good to go prior to arrival. I would recommend Dan to my friends and family without hesitation. Thanks again for your help and solid communication. Jon and Colin
Review №3
2022-02-14Joe Cecconi Jeep Car Dealership , Niagara Falls, NY. My service advisor, David, was excellent. I was planning a road trip out of town. I wanted to make sure my car was safe and did not need any repairs before the trip. He listened to my concerns and addressed them in detail. He was very patient and made sure that I understood everything. I would recommend Joe Cecconi and David as your service advisor. The customer assistant (cashier) Antwan was also very helpful. He was very helpful and explained the charges on my service report in a way that I could understand. Everyone was very nice and provided excellent customer service.
Review №4
2022-05-11Everything went great- took me right on time and the inspection and oil change was completed in 1 hour so I was on my way quickly. The waiting area was nicely spaced so you weren’t near others and snacks and drinks were provided. Very nice staff, I had a question and he took me out to the car and explained how the start/stop feature should work. Also let me know to call them anytime if the start stop didn’t charge soon, they would take a look at it while it’s still under warranty. Overall great experience.
Review №5
2022-02-14I received a text message from the dealership that it was time for my car to be inspected. So I called to make an appointment. The receptionist was wonderful so friendly and she was able to look up my info with with my phone number. I was able to get an appointment the same wk. Check in was super easy I did it by text. I was able to add on other services that were covered under my warranty with the link that was text to me. The mechanic was really professional he explained the time frame and he completed everything within the time that he said. I was in and out in about an hour. And my inspection was alot cheaper than what I would of paid going somewhere else.
Review №6
2022-05-27Wonderful experience with Paul and Dan. The two of them worked together to put myself and my wife into new vehicles. Dan was very nice and a great salesman to work with. Paul was also wonderful to work with got everything done for us in a timely manner. Will most definitely recommend them to family and friends.
Review №7
2022-07-30Took my car for routine maintenance, like always. These guys are great. Get the work done in a timely manner. They never try to sell you things you don’t need. I really appreciate them staying open because I was a little late picking up my vehicle after they closed. Joes is the only place to go!
Review №8
2022-03-24Dan, the service advisor, was professional, efficient, and very knowledgable. He told me how long it would take and he was right on the money. He also has a great sense of humor which makes getting car repairs or service a lot mote relaxing and enjoyable. Thanks for a great job!
Review №9
2022-04-16I bought my second Dodge Ram from this facility.I have never been happier, I love my Dodge trucks and wont own anything else.Joe Cecconis has the best sales department and Amy Sabers and her team went completely out of their way to make sure I was satisfied. I couldnt ask for more.I will always recommend this team and facility to everyone.
Review №10
2022-07-09Service rep Dan was great. Enjoyed my experience with him helping. Only issue I had was that the UConnect issue I brought it in for was unable to be fixed. Apparently Ram has not figured out a fix for this issue at present time which is very frustrating when you pay what you pay for these trucks and things do not work correctly and cannot be fixed. I’m sure it’s probably due to covid and lack of workforce but still is frustrating for the consumer, when brand new products act like used ones there’s an issue.