Joes Pizza & Deli in Newburgh
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Newburgh, Orange County, New York, US
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Site: https://www.joespizzaanddeli.com/
- Monday:10AM–9:30PM
- Tuesday:10AM–9:30PM
- Wednesday:10AM–9:30PM
- Thursday:10AM–9:30PM
- Friday:10AM–10PM
- Saturday:10AM–10PM
- Sunday:Closed
Joes Pizza & Deli in other cities:
Hands down THE BEST pizza spot and deli in our area. Excellent slices, awesome wings, and the best sandwiches anywhere. It’s my go-to stop any time I’m anywhere remotely close. Oh, and it’s family owned and operated. The most down to earth and friendly people you’ll meet. It’s a win-win and I recommend them to everyone.
I ordered a sausage pizza and wings. The pizza was very good but the wings were horrible. I think they fried them twice. They were very dry and hard. The sauce was tasty but the wings was very dry. I called to make a complaint and the young lady didnt offer a replacement or any compensation for these horrible wings. She said next time ask that they not fry them so hard.
I have been going here for years, and the food is usually always good. However, I called and ordered a sub and when I got home I realized it wasn’t what I ordered… I called them at 7:15 to let them know they didn’t get the order correct and they told me they would have it delivered and that it would probably be an hr… I called at 8:43 and I was told that the driver had left and should be here shortly… it was never delivered. I was at a friends house and stayed longer waiting for a sub that never came. The customer service is horrendous. I’m not sure if they just lied about remaking it or what but with how they handled things tonight and previous issues… it’s not even worth ordering from here anymore unfortunately.
I drive from Cornwall and pass probably a dozen pizzeria on the way to Joes. Great subs and the best meatballs around. Service is great. Only trouble is the dishes Ive ordered were so good that I keep reordering the same 4 or 5 items and never get to try the rest of their extensive menus.
COMPLETELY RUDE. this is now the 5th time IN A ROW they got my order wrong. They sometimes tell me they dont deliver to me, but on some days they do. its always wrong or cold when they do, but i dont have many options around me.then today. 1 order of Poppers, Mozzy sticks, 1 large cheese pie, 1 large pep pie. nothing crazy. today they dont wanna deliver so go to pick it up.get there and they say 4 LARGE CHEESE AND A sicilian pizza ... HOW, when it was all paid over the phone.they are a complete mess and have a brand new excuse when something goes wrong.OHHH and he absolutely refused to give a refund for it. so after waiting almost 2 hours, we are now waiting for hopefully the right order, with people waiting inside for it.they may have been here forever, and idk what has happened, but stay away now. they arent worth the hassle. Rude as hell on the phone too.
Joes is city pizza in the Hudson Valley. Its the best in Orange County. Most shops taste and look the same. The taste at Joes stands out and can rival Greenwich Village, Brooklyn and Bronx pizzerias any day ( the other two boroughs not really a fan of their pizza.... just a personal choice). If you want consistent reliable service and quality then this is your place and you cant beat the deals, economically you get your monies worth. You wont be disappointed. I grew up near Yankee Stadium and moved up here with my children . Its been almost 20 years and Joes doesnt disappoint . Its just such a great local place. Hes a smart man (Penn alum) with a great family, that makes an excellent pizza.Check them out youll be glad you did!!
If I could rate a zero or less I would ! Very rude especially the manager they lie and do not take accountability for their actions I ordered a large pie wings garlic knots and a drink , my food came an our late and I was giving them the benefit of the doubt due to it being a Saturday night . My pizza was freezing cold my garlic knots rock hard and my wings cold like they have been sitting in the fridge I then noticed my drink wasn’t here and I was just going to heat up my food when they came back with my drink when i got my drink it was so hot I ordered a 2 liter soda why was it hot? So I called for a refund and the manager was cursing and told me to never call back they are so rude I would not recommend!
Firstly, everyone in the establishment was very welcoming and polite (and safely wearing masks, due to covid). I got a roast beef hero/wedge (the PM). It was absolutely delicious. The bread was very fresh, the roast beef was just right- and so was the price. I would absolutely stop by again when Im in the area.My co workers also enjoyed their sandwiches, and pizza.
Best pizza around!! Their chicken, bacon, & ranch pizza is to die for and there buffalo chicken calzone should go down in history because it 100% deserves it lmao simply put Joes Pizza is the best and the owners are cool people and the environment is healthy, family friendly and there always a joke from a cook or some other employee floating in the air. Over all a fantastic place and i highly recommend stopping by if your in the area & if your not in the area I promise itll be worth the trip!!!
Stooped here for a quick pizza. Very Italian style place, good food, takeout service, not sure if they deliver. Cozy seating setup, most people had ordered ahead and were picking up their orders. Popular local pizzeria, well attended by regulars, family style atmosphere. Good to stop at.
Where do I start, Ordered something while waited in line for eternity, guess I was being overlooked, looks like a lot of locals have perks that randoms like me dont have. After receiving my food with a side of attitude I was told a different price. Very dishonest and rude environment, dont know if that was the owner, but jesus, If you dont have customer service, close shop and do something online. I was told similar stories from other people but when you experience it is a different thing. All I will say is that Karma loves to charge with interest.
Tonight I ordered a Ruben hero from the online menu on my phone at the counter while in Joes. My sister asked if they had menus and was told just online! The online menu for a Ruben lists cornbeef, pastrami, swiss, sauerkraut...when I got home there was no pastrami on the sandwich, just cornbeef. When I called the young woman asked if I ordered online. I explained and she insisted I was incorrect.The meat choice was either or..and of course when I placed the order they did not ask which I perferred. Online menu indicates both meats. Then she decided to look it up and said I was correct! My choice would be pastrami. At first she offered a credit but after speaking to the owner was told if the order was not place online you get what the store offers on their menu (what menu?). This is after of course they only have oline menus. LOL. This is not the first time they messed up my order! My advice dont go to Joes. To make a long story short...Joes establishment would rather lie and lose a customer instead of pleasing the customer! In my opinion the rating is 0 for customer service and attitude!!
Dont be fooled by the business name, this place is way more than just a pizza place... its also a full-fledged deli. You can get your pizza as well as a sub, and the sandwiches are made with top-shelf Boars Head cold cuts. Beer, soda, chips, everything youd want for lunch or dinner is here, and the prices are very reasonable. There are also two small dining areas if you prefer to sit down and eat, and the cheerful staff will serve you too. The only regret I have is that I ignored this place too long. Try it, you wont be disappointed.
WORST service Ive ever experienced. For some reason I never get acknowledged as if Im a ghost not 1time but the last 3 times Ive gone to this place. Sad to say I have hope everytime for better service but its just not in anyone in there. My last experience will be my very last hope after the girl took a phone order right in front of me and Im staring at her but not once she looked at me nor my son to help us and this isnt the first time my first experience was when a guy standing 2 feet behind me ordered before me and not only that; I had to remind the lady why I was there and then ask if my order was ready because people were in and out after 30 minutes of me waiting. I WILL NEVER SPEND A PENNY IN THIS PLACE.
I truly wish I could give a better rating. Their customer service and accuracy of ANY order I have ever put in has a lot of room for improvement. And Ive tried repeatedly to give another chance. My experience with their actual food has been much better than my experience with their problem solving. This last time being the worst. Got home, discovered the order was incorrect (again), called to see what could be done and was told to come back (over a 10 min drive). I offered to meet a delivery person half way even - was told no. With no other solution offered and not even an apologetic goodbye as the phone got hung up on me. Shame on you Joes Pizza.
I’ve been going to Joes ever since I was little, and that’s about 36 years now. However, they are hit and miss at times. But I feel that goes with any food place and who makes your food. I do agree their customer service can be better, as they have gotten our orders wrong plenty of times. Rather than finding a solution they have hung up on us as well. I understand around lunchtime and dinner time on some nights they are extremely busy. But it doesn’t excuse the fact or give the ok to mess up orders or not. You never know if someone has a food allergy to something. Not only that we are paying you to make our food the way that we want it. I do hope eventually they’ll grasp hold of their customer service skills when it does come to problem solving. Any other time they’re a very friendly home business who I will still support.
We stopped in for a hot lunch and only after paying for our food realized that both the cashier and cook werent following any health code regulations. The cashier after handling money went back to handling food items without any gloves or washing her hands. The cook had no mask or gloves on the entire time he was handling food and cooking. The only person who seemed to be doing the right thing was the woman who wasnt handling any food. She had gloves and a mask on. We were so disgusted we left without even bothering to ask for a refund because we didnt want to interact with people who clearly didnt care about being clean and sanitary
Called at 402pm and placed an order for pasta Alfredo with chicken and fried ravioli, was told it would be 40 minutes for delivery. Called again at 522 pm to check where the food was, and was told it just left. Food got here at 540pm. Asked driver if the food was cold and he said no. Feel of the container it was warm. Unload the bags, and there was no fork, (so I get to eat with my fingers). Get fork from the hotel I am at ( thank you Marriott). Took bite and chicken was cold. That is just wrong. Called and talked to manager, he was like it snowed, this is a dusting of snow still not an answer to why it was hour and 40 minutes to get food. At least he said he was refunding my card, believe it when I see it. I did tip drive a five. Come to find out I was not delivered first even after calling to find out where the food was.
All the food rocks here, Ive been coming here since 2002 when I moved up here. Nice place, family owned and operated. Family is nice. Chicken parm is insane really big pieces of chicken and meatballs if you order meatball parm. Their pizzas are delicious. Sandwiches are great all Boars Head. Delivery is accurate.I recomm
Unless you want your order with a side of flies, stay away from Joes Pizza. I was so surprised that the workers were not concerned with the number of flies (about 12-15) that were landing on the food that was left out everywhere. This place is a health code violation!
Took over an hour to finally get the cold pizza, soggy wings, garlic knots with all the sauce dumped out in the bag, and warm soda. Then the total came out to way more than it shouldve been with the coupon that was supposedly used. Will never order from here again too much money for crappy food.
Absolutely enamored by Joes Pizza. I dont even live in the area any more and its the one restaurant thats always on the docket every time Im in town. From the quality of food to the incredible level of service this place is 5 stars all around. Great family and home style atmosphere as well. Will be returning every chance I can if Im in the tri-state area.
My husband grew up down the street from joes pizza and ate there most of his life, unfortunately due to distance he hasnt been able to go in the last 10 years. We just moved back to the area and tonight we decided to have a plain pie and wings from joes. My husband says its just how he remembers it 10 years ago. And from a first time customer, the pizza is amazing and is definitely in my top 3 pizza places ive been to.
Ordered chicken parm and Italian combo told it would be 20-25 min. Ok not a problem. 10 min later the cook calls chicken parm. I shook my head looked at the owners daughter at counter and she takes sandwich puts on top of oven. So I guessed my cold sub wasnt ready. I wait 20 more min and still nothing. I go up to ask if that a was a problem. She said we called u. I said no u didnt you said the chicken parm was ready and I sat there directly in front of them as they walked passed me and served other customers never telling me my whole order was ready. The owner never apologized just saying it wasnt his fault. Customer service is not priority to this business. Only to their regulars. I do not recommend going if you are not a regular. The 1 star is that the food was at least good.
Twice a month I drive up to the auction. Yesterday after two months of eating rest stop slop I decided to Google Best pizza in Newburgh I decided on Joes. Being from Queens and born in Italy I can tell you they are worth the stop great pizza and great service with a smile. They use good ingredients I know because I grew up working in Pizzerias and they were getting a delivery of supplies and I noticed some good brands we used in queens and long island . Try it for yourself.
Food is great. The delivery service sucks. I ordered over an hour ago and still no food. Driver called said he has to change his tire. Its every time I order from this place I always get an excuse as to why delivery takes so long. Unfortunately this will cause me and my company not to order from here again
They sent raw food.Made jokes at my expense when I called to return it.After a lot of persistence they agreed to give my money back then made me wait 4 1/2 hrs. for the refund and did not refund the full amount.Terrible place to do business and will never buy from them again.
A standard small pizza shop. You can get pizza my the slice,to rate in or take out. Also sub sandwich made fresh, to eat in or take out. They have a selection of soda & beer, in bottles and cans to consume or take out.they have a self serv sodas foutan. They make hot and cold Subs they make special pies to go. They do offer local delivers for a price They have a small table & counter service, maybe 1/2 dozen tables. Small restrooms for both men and women
Although the food was very good, i was extremely dissapointed with the waiting time and noncholant attitude of the owner.Order 2 chicken parm subs, told...15-20min, no biggie, arrived about 5 min early, one of the counter staff checked with the preparer in the back, his reply...be ready in 2 minutes...great i said, thank you....well 10 mins later no subs, then i see him slicing the roll and preparing them, then popping them is the oven!!!...when i saw this i was pissed...finally about 10 min later, finally get my subs. I told the girl i would chip in the buy the guy a new watch. Durning this whole period, owner was up front making pizzasa, heard the whole conversation, knew i was pissed and never once spoke up....Shame on you!!!....
Total reviews rating 4.4
199 Reviews for Joes Pizza & Deli 2023:
Review №1
2022-03-23Im really not sure how this place is like four and a half stars. Peppers and sausage, and it has like has no flavor. I just got a couple slices told them to you know really Brown it up make crispy. No it came out just barely warm.. so said we cant find good pizza up here
Review №2
2022-06-03Ive been having problems ordering from Joes for the last couple of years. Their food is delicious but theyve gotten my order wrong a few times.o order
Review №3
2022-02-25Based on the food i would give them 5 stars but their delivery and organization is a mess. Been waiting for 2 hours, called 3 times and each time the driver is on the way. I used their website to support but you are better off giving your money to grubhub or uber and get your food in a timely fashion.
Review №4
2022-02-21I have been ordering from Joes Pizza & Deli for 6 years now. Joes is Top of the Line. Any order I have gotten delivered is still hot when I receive it. There cannolis are delicious you can get them chocolate covered. They have specials Monday thru Saturday. They are closed on Sunday. They have all kinds of Appetzers and Salads to order. They have all sizes and kinds of pizzas plus Specialty kinds. They do make white pizza. They have baked dinners, hot sandwiches, subs, Kaiser rolls, wraps. My favorite sub is Brooklyn Bridge. They also sell Boars Head Cold Cuts. They are located on corner of Union Ave North & Route 52 West across from the DQ.
Review №5
2022-06-10We love going to Joes Pizza. What ever we order always taste SO-GOOD....Thanks Mike and all who work there.
Review №6
2021-12-16Buyer beware. I ordered $75 dollars worth of food tonight. Took an hour and a half to deliver. When I called they said the driver was on his way took another twenty minutes for them to arrive. Food was cold looked like they heated up leftovers. Called to complain. They answered the phone and were rude. Put me on hold a guy got on the phone and when I told him I was Upset with the food and needed to be compensated he began cursing and yelling. Told me there was nothing he could do. And hung up the phone. I called back and the lady put me on hold. Got back on the phone and told me I needed to wait for the driver to come back and put me on hold. The driver gets on the phone and told me he had other deliveries and had to drive slow I toldHim I want my money back the other man got on the phone and told me there was nothing he could do. Hung up. I called back the lady told me they were busy she would take a message. I told her she needed to put them on the phone. He got back on the phone and told me he can’t help how long it took. I told him I was bringing his food back. He said he was closing. I told him make sure he stayed open because I want my money back. We arrived with the food he looked at it and said oh wow that’s the drivers fault. He went back and forth but then finally gave me the money back. Don’t order from them ever. Stay far away from there. Calling the better business bureau for sure. Shame on them tons of the same kinds of reviews. Terrible customer service. SHAME ON YOU! Zero stars
Review №7
2022-07-04Great pizza, great sandwhiches and great food period. A Town of Newurgh landmark.Highly recommend.
Review №8
2022-05-07Went to Joes tonight. Great food and Mike is the best.Very kind caring people. What else can I say but thank you.
Review №9
2022-03-31These folks are the best!!! Great food and awesome people! Old school New York pizza at its finest!!!
Review №10
2022-05-25Not only is the food delicious, but the staff is absolutely amazing! This place is highly recommended!