Outdoor seating
Yes
John & Marys Hamburg in Hamburg
Categories
Location on the map
Hamburg, Erie County, New York, US
Service options
Delivery
Yes
Drive-through
Yes
Takeaway
Yes
Dine-in
Yes
Health and safety
Staff required to disinfect surfaces between visits
Yes
Popular for
Lunch
Yes
Dinner
Yes
Solo dining
Yes
Accessibility
Wheelchair-accessible car park
Yes
Wheelchair-accessible entrance
Yes
Wheelchair-accessible seating
Yes
Offerings
Coffee
Yes
Comfort food
Yes
Kids' menu
Yes
Quick bite
Yes
Small plates
Yes
Vegetarian options
Yes
Dining options
Lunch
Yes
Dinner
Yes
Dessert
Yes
Amenities
Good for kids
Yes
High chairs
Yes
Toilets
Yes
Atmosphere
Casual
Yes
Cosy
Yes
Crowd
Groups
Yes
Tourists
Yes
University students
Yes
Phone: +1 716-648-4750
Site: http://www.myjohnandmarys.com/
Site: http://www.myjohnandmarys.com/
Opening hours
- Monday:11AM–9PM
- Tuesday:11AM–9PM
- Wednesday:11AM–9PM
- Thursday:11AM–9PM
- Friday:11AM–10PM
- Saturday:11AM–10PM
- Sunday:Closed
Comments (199)
Chicken finger sub was amazing with fresh onion, lettuce and tomato. Large portions…friendly service…could be a tad cleaner though
Friendly service, quick, good prices, excellent food. Could not ask for better.
Food is okay. I had the apple salad and half the ingredients were missing. Mangy lettuce on top of my sub and they up charged lettuce and tomato on one of my subs before.I did enjoy their soups and grilled cheese sandwich.
Best subs for the last 30 years...ham# 1..I ate the front half four hours ago..come to poppa
Owner is nasty to her employees. She should be ashamed of what she has done. I can no longer support this place nor eat here ever again.
The food was ok. The tables are so small we couldnt fit the pizza on it and our plates. They should have those risers that the pizza can go on. The plates were styrofoam so when I cut the pizza up for my 1 yr old the plate would cut too. It was shredded. Honestly I probably wouldnt have bothered complaining about these things but their people were flat out rude. I asked for a cup with a lid so my 1 yr old could have water and not spill all over. They refused unless I paid for pop. We already bought 3 other pops , a pizza, and a sub. Why do you need me to pay for a disposable cup with a lid? The only person wihout pop was my 1 year old. I pored out my pop and used my cup for water. I went without a drink after spending about $50.00. I wont return. Everything was akward.
I absolutely loved their personal size pizza. New York style, just like I like it. Plus the food got done pretty quick. My friend and I did not wait long. Also, they brought the food out to us instead of screaming a number and having us come get it. I liked that too.
Wish I could make this review a zero for customer service.. ordered stinger through door dash , dry with extra cheese. Fries were cold , sub Was smothered with blue cheese. Order on door dash clearly stated dry w/ blue cheese on the side... Called to correct the order. Stated on phone not their problem, call door dash. Called back to order from John’s directly and they still were gonna charge 3.00$ delivery fee, even though it was their mistake. Second time here and last time!!!!! Unfortunate cuz first time when food was right the sub was good
Worst subs ever. Years ago this was place but not anymore. The subs rolls were thin and stale, the toppings wilted, the chicken fingers were grisly and my ham with cheese inedible. Don’t waste your time or money here.
Horrible quality food. Horrible service. The floors are sticky because of how disgustingly dirty it is. The whole joint is run by kids 18 or under. I live in the village so I have been going here for a while and there have been multiple occasions where my food was dangerously under cooked, and they refused to refund me. On a separate occasion I was using an outlet to charge my phone at the booth I was sitting at and who I am assuming is the manager and or owner came out and started screaming at me I front of the entire restaurant because “you aren’t aloud to use the outlets”. (there are no signs or posters warning about this rule) Do NOT risk your health by eating here.
WOW I have been to several of the John and Marys restaurants in Buffalo. This one tops them all!! with expanded menu choices, and great fast service. Indoor and outside dining is available that is clean. Highly recommended, their pizza rivals the two other Hamburg pizza joints. Try the Portobello Veggie Wrap! or a Stinger Hoagie!
The food was so good. We loved the outdoor seating in the summer. They get busy very quickly so it is a little bit of a wait.
This is a difficult review because these guys have good food, good variety, really nice delivery people...However...Tonight was the second time in the last month that I placed a delivery order and it took a horribly long time to arrive (if it did). The first time, I called when it was going on 2 hours, and I had to pick it up myself or wait another hour, and now today, I ordered, and it took an hour and a half. No call to say theyd be later than normal, no apologies, nothing until I called back to say my whole order was wrong. The manager handled it well- Im sure I was less than pleasant- I wont be ordering there unless I plan to pick it up myself from now on, but otherwise Id totally recommend them.
Fantastic!! We stopped in for a milk shake and onion rings while driving around looking at the snow that fell
My family suffered a sudden tragic loss which led to my family member employed at this place taking three days off after losing their dad. During this tragic time, the owners gave my family member a hard time and ultimately fired my family member within three days via text. Rotten owners that don’t deserve your money. Shame on these people.
Fairly often I order food from here and it is always very flavorful and fresh. The staff is always very polite. Would recommend to anyone looking for a great sub.
Best subs around and love the calzones
Ok I have to update my review because this is absurd. The food is pretty alright most the time and a little pricey for what it is. But after two mess ups I decided to give them another try, needless to say I will not be ordering here anymore. It takes a lot for me to write a negative review on just about anything. The first time I ordered the seafood platter like I have multiple times, I was expecting the nice battered fried fish piece in it but that’s not what I got- it was one of those square pieces of fish you would find in the frozen section of a grocery store. This was incredibly disappointing and the next time I ordered via their online service, I had set the delivery time for 6:30pm and ordered it around 2pm- next thing I knew they were knocking on my door less than an hour later. Finally, I ordered an assorted sub from them and when it arrived there was the thinnest layer of capicola on the sub and no other meat whatsoever, and to make it worse- half the roll was burnt black.
Worst sub I have ever had. Makes subway look like a superbowl champion. Never eat there again.
The last few times I got delivery from them it took FOREVERRRR. I called them to ask where my food was 45 minutes after I ordered and was told my food is sitting there but the delivery guy was out on other delivery. So I call back 35 minutes later knowing my food was just sitting there getting soggy( ordered a taco salad) and was told delivery guy just left. At that point I canceled my order not wanting soggy food. When I first called to place the order I asked how long of a wait and was told within the hour I would have my food. When I cancelled I got no apology no sorry for the delay no nothing just a youre all set. I used to order from them all the time and tried to support them during covid. I will not be any longer. Seems to be a bunch of teenagers who dont care about customer service just there for their paycheck.
Total reviews rating 4
199 Reviews for John & Marys Hamburg 2023:
Review №1
2022-04-06Always a good spot! Pizza was great! Nice place to take the whole fam. Tons of different choice for a casual dinning experience. Great for the summer time and walking around the village. Service is usually quick too.
Review №2
2021-07-11Great food! And covered patio was perfect so the bloodhound could tag along on this rainy day! We even got to meet an 8 week old German Shepherd pup super sweet!
Review №3
2022-04-24I am really disappointed. I ordered from here for me and my family. When I got home the letuce in my wrap was slimey and rotten. I called to let them know and the manager was to busy giving me a snarky additude and hanging up, for me even to get to the other missing items from my order or process a refund. After going here for years the quality has definitely declined.
Review №4
2022-04-02Made an online order on 4-2-22. Ordered hot wings. Got plain wings and raw dough on the pizza. Called to complain and manager Shawna was the rudest person ever. No sorry, no offer to fix anything. Just rudeness. So I brought the food back. She looked at it and just said theres sauce but remade my food anyway. I could clearly hear her swearing at the staff. Pure unprofessional behavior and poor management. She soured me on my usual spot. Time to get pizza from one of the many other options. Never going back until there is a manager change.
Review №5
2022-03-29Wings were over cooked and super greasy and with rotting carrots on the side. Everytime we order here i have the same experience. Only reason why i go back is cause my daughter enjoys there crummy kraft mac and cheese.
Review №6
2021-11-15This place has been around forever and still has the best sausage sub around. But my favorite is the fried bologna. Love what you have done to the dining room too. The fence around the parking lot really ties the place together does it not? Keep up the good work.
Review №7
2021-11-21Horrible experience tonight. Unfortunately the manager on duty was belligerent and non accommodating. Placed a delivery order at 6:04. It arrived at 7:45. We understand it gets busy, however ALL of the food arrived cold/room temperature. When this was brought up, via a phone call, manager was confrontational and was rude. I simply said food was cold and was told “ I highly doubt it”. I was respectful and yet she was not. Will not be either ordering again or recommending to anyone soon. Hope it’s worth it for them. Was so looking forward to a great meal, as we’ve ordered from there before. Sadly, no more. I hope the manager is happy that she stood her ground. Food is still cold.
Review №8
2022-07-08This place is a part of my wifes high school memories. We try to come here every time we visit Hamburg. If you want authentic Buffalo Pizza, John and Marys serves it up by the slice.
Review №9
2021-12-04This place is Horrible !!on Service !!!waited over an hour for 5 chicken fingers and a turkey sub, I went up after 30 mins they said 5 more minutes. I went back at 55 minutes they said 5 more minuets.. Finally after one hour and twenty minutes we got our food... Dont bother if you got things to do.. 👎👎👎👎
Review №10
2020-10-24Food was good and Facilities were clean. Could have used a little more catch up with our fries. Havent had a good fountain drink in a while and I have Loganberry on tap!