Identifies as women-owned
Yes
K-9 Playtime in Rochester
Categories
Location on the map
Rochester, Monroe County, New York, US
From the business
Accessibility
Wheelchair-accessible entrance
No
Amenities
Gender-neutral toilets
Yes
Phone: +1 585-360-2277
Site: http://www.k9playtimeny.com/
Site: http://www.k9playtimeny.com/
Opening hours
- Monday:6:30AM–6:30PM
- Tuesday:6:30AM–6:30PM
- Wednesday:6:30AM–6:30PM
- Thursday:6:30AM–6:30PM
- Friday:6:30AM–6:30PM
- Saturday:8AM–5PM
- Sunday:Closed
Comments (70)
My dog has been going to K-9 playtime since she was a puppy. She truly seems like a part of the family there. Its such a great feeling to know that she is being well cared for, loved and is playing safely with her friends when Im away at work. Amazing place, great staff. 5 stars :)
My dog loves it at K-9 Playtime! She goes a couple days a week and always comes home happy and tired! She sleeps the rest of the evening which is great for us with the energy she normally has! Very convenient to our work and our house as well, would recommend to anyone!
These guys are great! Super clean, expansive facilities, with professional staff and lots of activities for the dogs. My dog Hobbes loves it here. He goes to day care once each week and Ive boarded him as well. Highly recommended
Staff has amazing been amazing in dealing with me! I’m always 5-15 mins late to pick up my dog, I always need a last min boarding and even once my parents forgot to pick up my pup. I can not stress how amazing this team is and I am SO thankful to have found them! My dog isn’t the most social boy but I feel like he really does enjoy his time here vs other doogie daycares.
My dog has attended Dog E Woggy for over a year now. We love the piece of mind we get with Jennifer, Jack, Darlene and the rest of the staff. Our dog gets so excited when we pull in the parking lot and is exhausted when he comes home. They have created a wonderful, safe and clean space. The team is so kind, flexible with our schedule and truly loves our dog. We are thankful to have such a wonderful resource in the city!
I have tried several other facilities which all have their pros and cons. A surprising number keep dogs in crates for part of the day so that they do not get overstimulated (if I wanted my dogs crated I would leave them at home and save the money and travel time). Here the emphasis is on socialization and play. The staff obviously love the animals and they remembered my labradoodles name after the first visit which impressed me. I would give them a five star rating but they do not have cams which I would prefer (not to check up on people but to entertain me while I work). Jon
K-9 Playtime is the best. The owner and staff really care about the pups. A special shout out to Jack. My pup can’t wait to get in to play with his pack and comes home happy and tired. This place is great for my pup and saves my sanity!
Clean and very affordable day care !! Dogs are watched and interacted with all day!! My dogs Loved it!!! We are planning on becoming regular customers!! Jennifer North is a natural with all dogs! She is gentle and affectionate with the dogs while maintaining complete control over all of them!!One of my dogs was a little shy and she took the time to work with him and now he is playing all day with his new friends! Would recommend to all dog owners as a great place for their dogs to go have fun!
Phoebe loves her friends at K-9 Playtime. We swear she knows which days she goes to doggie daycare and gets excited! She has a fear of men and Jack has continued to try to help Phoebe relax around him. He shares videos with us. Phoebe also enjoys Spa Day once a month. We love the feedback at the end of the day. Phoebe is treated as a pal not as a number. We are thrilled they are so close to NWVillage. Thank you!
This is the safest place I have ever used for our fur babies. Its also is the cleanest place I have ever used. I have 2 small dogs that think they are big at times and the staff knows when they need a break and they put them in their quiet room so they can rest or play. They also will bring them out to the front desk to hang out with staff. When we went on vacation in August I texted them many times to check on them. They always responded which was very impressive to me. You can even call them to check on your fur babies. The staff also post pics of the dogs playing and hanging out. Thats really nice to see especially when you miss them. I feel its better to take them there over a kennel. They have much more freedom and its better than being stuck in a create at a kennel or vet. The owner puts her heart and soul into this business and I would highly recommend taking your dogs here.
I really wanted to like this place. We live in the neighborhood, so it would be hugely convenient, and the building is a cool design concept. But we had multiple disorganized, confusing and frustrating encounters with the staff here. My boyfriend initially called to schedule my pit bull for daycare. The owner emailed us the necessary intake docs and asked us to bring my dog for a meet and greet/assessment. When we arrived for our scheduled appointment a few days later, the staff said they didn’t know we were coming and asked for our paperwork. We explained that we had already submitted it to the owner, but we emailed it to the staff again so they could reprint it. When we returned to pick my dog up a few hours later, we were told everything went great and that my dog was cleared to start daycare as soon as we submitted our paperwork. We explained that we already sent it twice, including to staff that same morning, but were asked to submit it again because they didn’t have it. Later that day, I noticed 3 tears on the pads of my dog’s paws, which she must have gotten from the daycare meet and greet, as we took her there first thing in the morning. She couldn’t walk by the end of the day, so I called the vet, had her rest for a few days, and she recovered. Not a huge deal. I expect these things will happen at a doggy daycare, so never mentioned it to staff. About a week later, after she recovered, I dropped her off for her first day of daycare. Two hours later, I received a call that my dog had been separated from the other dogs and needed to be picked up ASAP. I asked what happened, as my dog has been to 11 other daycares between Rochester and NYC (where I used to live) and never had a single issue. They responded by telling me “she just isn’t happy here” and needs to leave. I asked again what happened and whether she was aggressive toward the other dogs. As a passionate dog mom and behavior therapist of humans, I find these details crucially important so I can address any issues immediately. I sincerely want to know how my dog is behaving, especially in a case like this that sounded so out of character. The response was “we don’t use that word [aggressive] here” followed by an explanation that “she’s no spring chicken” anymore (she’s 6) and would be happier somewhere else. When we picked her up, my dog was sitting calmly separated from the other dogs and again no one would explain what happened. I still never got an answer. They didn’t refund any of the entire day I paid for daycare, which is fine. But, it took me 5 outreach attempts over 3.5 months for them to finally return the $200+ daycare package I prepaid for. They also provided recommendations for 2 other daycares we could try about 40 minutes outside Rochester. Which I found strange. My dog has since been back to another daycare in Rochester multiple times and never had any issues. In fact, I’m constantly told what a kind, loving dog she is, which is more consistent with reports from precious daycares. In summary, I don’t trust this place due to the repeated disorganization and vagueness about an apparent incident that I believe should be shared with the dog owner.
I have been bringing Jake here since they started at the Atlantic location! Everytime I drop Jake off I know he’s going to have not only the best time but he well taken care of by the kindest staff. He loves it! Overall the best dog daycare in Rochester by far❤️
I have been bringing my dog here every Saturday for play groups since January. Its a great place! Couches to play on, a fenced in outside area to go potty and lots of dogs to play with. My dog has overcome all shyness by going there and when he realizes where we are he gets so excited.I have not yet needed boarding or day care yet but when I do, I know where Im taking him!
I pick up my girlfriends dog every so often and he always has a fabulous time. Staff is very kind and clearly love dogs, and everything is lovely
Some of the staff is friendly, my dog seems to have a good time there and comes home tired. However, she has come home with bite marks on her face before which I wasnt warned or called about - assuming because no one noticed due to the number of dogs they have. She has fear issues as she was rescued and employees routinely drag her back by a leash instead of carrying or coaxing to gain trust. In addition to this, when I picked her up the other day another dog escaped from the back into the main lobby with my pup, which to me wasnt a big deal because it was closed and there werent any other animals. An employee proceeded to scream at the dog in front of me to the point where the dog cowered and peed on the floor. Besides this, there appears to be some type of rescue organization that goes on in the background. They routinely bring in pups from craigslist who have active flea problems. Just not exactly a professional place and it doesnt seem the employees have any formal training in dog behavior. I wont be returning.
I bought the Groupon and took my two dogs in to get bathed. The staff took great care of them and they came back smelling AMAZING! They continued smelling amazing for about a good week afterwards. I couldnt believe it. I even emailed Jennifer asking what she used and she happily responded and remembered the two dogs. I wish they werent so far away from where we live, otherwise the daycare would be great for them! Well definitely bring them back for baths though!
My baby grandpup goes here,shes always so happy to go they treat her so well,I think they spoil her just a little,lol,I recommend this place for everyones babies!!!
We started bringing our dog here in June and he just loves it! And we love it when our dog is tired out after a day of play! Weve also boarded our dog multiple times (sometimes on very short notice) and everyone is wonderful!
After my experience, I was left feeling like Dog E Woggys really only cares about receiving money. No money coming to them? They wont talk to you. Great. Thanks.I emailed Dog E Woggys regarding boarding. The owner answered my email within 15 minutes after 8p on a weekday. They have a required daycare session before they will agree to board, so I scheduled the daycare session. The owner, Jennifer, also works for a dog rescue, K-9 Orphans, I believe. I explained to her that I had just rescued this dog and needed to know how his interactions were with other dogs when I was not around.The daycare day arrived, I dropped off my dog. I called at around 1p to check how things were going. I was told everything was fine. My dog was playing with the other dogs.Then just after 3:30p I received a call from Dog E Woggys saying that I need to come pick up my dog. That he was nipping at other dogs, and wouldnt lay down in an isolated kennel. I left work and rushed over there to pick up my dog. There were 5-6 other clients there at the same time, so instead of getting more detailed information at the time, I just took my dog home and let the one staff person assist the waiting clients.After I returned home, I emailed the owner again at about 5:30p, asking for more details regarding what happened with my dog. Why was there such a big change in behaviour in a couple hours after being there all day? No email response. No response on Friday, so I call. Jennifer is not available, and no one can give me details on what happened. I ask for a message to be left for Jennifer to call me or reply to my email. Saturday, still no response or call. Sunday, still no response or call. I drive to Dog E Woggys. Jennifer isnt there. Her one staff person on duty calls her and tells me that Jennifer says she will call me or respond to my email by the end of the day. And here it is Monday. Still no response.As someone who has rescued dogs and placed them with new owners, you should know better, Jennifer. Rescue dogs have varied backgrounds and those people who rescue them very often have no idea how they are going to react in different situations. I need to know this info to understand my dog and help train him to overcome any issues. Does he have problems with socialization? It isnt responsible of me to just take him to another boarding place without knowing what happened to him at your daycare facility.
I stopped in randomly before sending my cavalier King Charles here. The front office part reeked of urine and was the first red flag. I asked the guy if I could take a look around and was told no (second red flag) and that I could come on a Saturday when the owners can watch their pups play with other dogs. He then changed his mind and told me I could come inside and see the four other cavaliers. They were inside a large cage with an old ottoman. It was hot, stuffy, and humid. No toys, and didnt see any water. It was a beautiful day out and I asked why these dogs were not outside with the others. He said we rotate them. I immediately left and knew I would never step foot in this place again. I would feel guilty leaving my dog at this facility.
Great staff. Clean atmosphere. Our clear go-to place for our dog to get out and socialize with other dogs instead of staying in his crate while were at work. Will continue recommending to friends and family.
This is a great Daycare for dogs! How do I know? I take my boy there once a week and he cant get in the door fast enough! I sometimes take him for the Saturday morning 1 hour playgroup and I can see myself what a blast he has. I can see that the staff there truly love dogs♥️
Owners and staff give meticulous care to your pup! We’ve trusted them with ours for years. They go out of their way to ensure safety while letting dogs be dogs. Trust them with your furry family member!
Gomez loves going to Dog E Woggy and he’s a cranky fuss pants! The staff know all of the dogs’ names and are attentive and caring. When i pick him up, they always tell me how he was that day! Having been in with the dogs for play groups on saturdays for the past 3 years, the negative comments about the handling of dogs are unsubstantiated. We have watched the staff manage groups of dogs knowledgeably. If a problem occurs, it is dealt with quickly and professionally. Gomez and his friends highly recommend Dog E Woggy’s!
The owner is often on site and is very knowledgeable when it comes to dog behavior and compatability. Her heart and soul are weaved throughout the place and it shows. Our dogs enjoy every minute of their time here and as a dog trainer I highly recommend this facility.
Simply the staff is not friendly. I went in to pick my dog up and as I opened the door there are 4-5 dogs in the entrance way and one gets out without a leash on. Instead of the staff apologizing for letting out one to many dogs before they get a on leash, instead I have a staff member (woman) rudely say as she walking away from me to the back, that ppl (meaning me) need to learn to keep the door closed.
Dog E. Woggys is the best doggy daycare and boarding facility!!! We recently moved out of state, and Im reminded how much I miss DEW every time we have to board our dog - its clear theres just no competition when it comes to the service, care, and comfort offered at DEW. Some specifics: the staff TRULY love dogs and it shows, Jennifer is great to her employees and that translates into happy employees and happy customers (human and canine!), flexible pick-up/drop-off times, quality human companionship for the dogs (especially for the overnight guests), comfortable and cozy overnight suits, couches for the dogs to lay on, a huge building to allow for plenty of play areas, water playtime outside... I could go on and on. Highly recommend! Check out their FB page (Dogewoggys Playtime) for pictures!
No matter where we live in Rochester, we will forever take our dog to Dog E Woggy’s! Nala loves the friends she’s made there as well as the staff! We pull up to the building and she goes nuts! They even called to check in on her when she was injured! You can tell that they are 100% in it for the love of the dogs and we are so grateful for all that they do for Nala and the rest of the dogs!
Andy has been going here for almost 9 years now. I dont know what I would do without them. He has had some very bad separation anxiety issues over the years and they were always able to accommodate anytime I needed to drop him off so I could get a couple errands done and couldnt leave him home. All I do is ask him if he wants to go to daycare and hes ready to run out the door. Andy loves you guys! One thing I remember is that on the 2nd day I ever dropped him off, they remembered his name. Unfortunately, his sister Charlotte cant handle it and gets too overwhelmed but she loves stopping in to get her nails trimmed.
Great place to take your dogs for the day or to board. Did have a kennel cough out break once or twice. They closed down and disinfected the whole place to make sure it stays sanitary. Cant beat their quality and dedication to your dog.
I was impressed with the commitment to animals...specifically dogs that both the owner and her staff have. Seriously- even the walls are painted cool. It was clean and the people there literally play with your dog. Thank you for taking care of my furry family members. We will be back!
Weve been bringing our boxer here since the beginning several years ago. Its a great way for him to let out some energy. Jennifer and her crews have always been great. New location is awesome!
Weve been taking our dog here for 3 years now. She loves it. The staff is great and super accommodating. We always know she is safe here, and having a lot of fun.
My two dogs love this place more than their own home. They play with all their friends all day long, and come home drop-dead exhausted. Highly recommended
Best doggie day care/playtime I have ever seen. I love my dogs like they are my children and I would never leave them anywhere else. It’s all about passion and love for fur babies!!! Love you guys thanks for all you do ❤️
Starting bringing my puppy at 10 weeks old and its made an incredible difference. As a first time dog owner, this nailed the socialization and behavioral checkboxes! Love it there
I am so happy to be able to take my dogs to this day care. The staff are true animal lovers and are great to the humans, too.
My dog has been going here for years and loves it! When I say the name he perks right up and wags his tail. Hats off to Jen and her team 👍🏼
Best dog care ever. They really care about all the dogs and their well being. Staff is professional and loves their jobs.
Wonderfully caring for dog. He plays all day and comes home tuckered out. No worries about accidents and he gets socialization every day he goes.
My dog never liked going here and the staff didnt seem very knowledgeable, although they always seemed to be helping rescue aninals. Just not a place I will take my dog back to.
They are wonderful and love Fitz. They are very caring and my dog is always excited to go and comes home exhausted
Love this place for my dog! Highly, highly recommended!!!!
My dog gets so excited to go in the morning that he can barely sit still in the car, but comes home happy and exhausted.
There new awning looks great with the new paint decals on the side of the building.
Wonderful place to take your dog for daycare or extended stay.
The dogs have so much fun - best place on earth!
Great grooming for our little Sweet Potato.Thank you so much !
Would not leave my dogs anywhere for boarding
💛great service and amazing staff
Our dog had to say for 8 days and loved it
My guys were cared for and all there special needs met!!!!☺
Its pretty gucci but theres some crazy doggoz
The best
Great
Heard nothing but good
Great name 👍
Always great
Seemed nice
Our dog Cooper always has a good experience at K-9 Playtime. The staff is friendly and helpful and most importantly, love dogs! It is clean and there is a lot of indoor and outdoor space. They provide a great bath and accommodate daycare or longer overnight stays. We highly recommend them.
Total reviews rating 4.4
70 Reviews for K-9 Playtime 2023:
Review №1
2022-08-02Pretty lousy attempt at getting my dog accumulated with the daycare center. They only lasted less than an hour before not wanting to have her there any further. I made An attempt to mention that i would Have no problem staying there for an hour while my dog warmed up to the other dogs there(she’s 6 months old, so still a puppy and perfectly natural for her not to be used to a daycare clinic) and the manager had no desire. Glad i saw these true colors shown before leaving my pup there for a full day or wasted any of my money there.
Review №2
2022-08-13My puppy loves coming to K9 playtime ! She has been coming here on and off since she got all her vaccinations! Great place for socialization and also great for a confident puppy who loves to play. Only good things to say about the staff and the facility, keep up the good work!
Review №3
2022-03-02We love walking through the doors of K-9 Playtime. Jennifer, Jack and the entire staff are welcoming, patient and caring. It’s obvious that this is a labor of love and commitment to the dogs that are treated as their own. We will continue to recommend K-9 Playtime to our colleagues and friends.
Review №4
2022-07-05I have seen the facilities and work conditions people are put through and theres too many dogs per person (one person to 25 dogs!!). while I was there to inquire about letting my dog come to this facility a dog fight broke out and there is only one person in the room to be able to handle it which made it exceedingly hard to end the situation. The fact that an empty one-star review causes you to be irritated and insult me shows the quality of establishment.
Review №5
2021-11-18This place is spectacular! With wonderful caring staff that go the extra mile with your beloved pup! I never have to be the least bit concerned when my baby is there. She loves it and so do we! Overnight boarding is also available and I would highly recommend!
Review №6
2022-04-25Everyone here is awesome. Our dog loves coming here to play with other dogs. Big open areas for the animals and the overnight area looks great
Review №7
2022-03-04Terminated an employee for breaking up a dog fight that said employee warned their managers would happen if a dog was put in a certain yard. Managers put dog in that yard. Do not bring your dog here if you value the safety of your dog, or care about the people taking care of your dog!Edit: didnt ask
Review №8
2022-08-03My roommate works here and Ive left my parents dog with them while I was working and they wer away... decent place with decent prices
Review №9
2018-11-27Been taking my dog there for 2 years and he loves it and I love it. Frankie comes home tired which is good for me and my wife. The staff is always friendly and very caring.
Review №10
2021-03-27I love K9 Playtime because the staff are so wonderful. My Molly gets so excited to go there and play with all her friends, both human and canine, she can barely wait for me to stop the car. And when I pick her up she is happy and tired. She is so much more confident around other dogs. We are both very satisfied!