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Phone: +1 631-254-0186
Site: https://www.katespade.com/stores...
Opening hours
  • Monday:10AM–9PM
  • Tuesday:10AM–9PM
  • Wednesday:10AM–9PM
  • Thursday:10AM–9PM
  • Friday:10AM–9PM
  • Saturday:10AM–9PM
  • Sunday:10AM–7PM
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Total reviews rating 4.3

44 Reviews for Kate Spade Outlet 2023:

Review №1

2022-08-26

I would never visit this store again. Went there last Saturday with my sister to get some work bags and wallets. When I walked in the girl in the front said nothing to us looked us up and down. The couple right behind us got a great big WELCOME TO KATE SPADES .We proceeded to the back and no one asked us if we needed help we stoodTheir with the items in our hand asking for help and no one even acknowledged us until my sister said let’s go this is embarrassing. Upon leaving the store the couple infront of us got a great big have a nice day by the girlIn the front when we got to the entrance to leave again she said nothing to us mind you we were the only African Americans in the store at the time. I love Kate spades but this was disgusting was to treat Us we will never return. Wish I could give a negative 1

Review №2

2022-01-03

Was at Kate Spade Deer Park today- and was yelled at by the security guard for being on the phone coordinating my car pickup with the dealership as my wife was trying on an outfit. Absolutely disgusted! I have never ever been talked to this way, completely and utterly disgusted by the behavior today. Not a way to treat customers literally minding their own business. I spoke with the manager to address my concerns and don’t think anything will be done. Avoid this location.

Review №3

2022-02-06

Very rude service in general with help when asked. Everyone was absolutely terrible about FORCING customers to wear masks. They were absolutely adamant forcing every client who came through the door to wear a mask, but the employees at the store were not even wearing them when we came in, with other customers in store.

Review №4

2021-12-13

I got home and reviewed my purchases from a day at the outlets and realized that Kate Spade charged me twice for the same purse! This is really annoying and I will be calling the store first thing tomorrow morning. If you shop here pay close attention to your receipt before you walk out of the store.To update my review, Kate Spade took care of the mistake and refunded my money. Im still not going to shop at that location again, but I am satisfied with the refund and the manager or sales associate I spoke with afterwards was nice and apologized.

Review №5

2022-07-24

Nice store with awesome sales. Customer service 10/10

Review №6

2022-02-06

Terrible experience coming in today with my fiance rude customer service here terrible when asked for help. And are forcing clients to wear masks when employees are not wearing them, themselves. Hypocritical you know. Practice what you preach.

Review №7

2019-11-11

This is my go to hand bag store as the sales appreciates are nicer than any of the others (coach, Michael kors). Also prices are actually marked down unlike other retailers. When going in and looking for a specific bag the employees take the time to look for the bag instead of just saying they don’t have it. You also can’t beat the year warranty on every item and the nice thing is that as long as you give email they keep receipt on file. Lastly i filled out a survey the company sent. Within an hour the store manager sent me a personalized email which was a nice touch- i work in customer service and appreciate that they took time out to follow up.

Review №8

2022-04-23

Had a good sale going on 70% off cant go wrong

Review №9

2019-10-18

The store was just remodeled and is very nice. However the workers aren’t nice. Awful customer service. The girls were talking amongst themselves and I approached them to ask for a price and one of the girls rolled her eyes at me (annoyed that I interrupted their conversation) and said its on the tag and take the percentage off. That same girl helped my sister on the register and was also rude to my sister when she asked for a price before buying a necklace. Why work in a place where you need to communicate with people if it’s such an inconvenience for you?

Review №10

2017-05-29

Outstanding customer service! Jessie B. was amazing! She helped me pick out the bag that was a perfect fit for me! She was very sweet and very professional. She knew her products very well. I would highly recommend!!

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