Key Food Supermarkets in New York
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New York, New York County, New York, US
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Site: https://www.keyfood755.com/
- Monday:Open 24 hours
- Tuesday:Open 24 hours
- Wednesday:Open 24 hours
- Thursday:Open 24 hours
- Friday:Open 24 hours
- Saturday:Open 24 hours
- Sunday:Open 24 hours
Key Food Supermarkets in other cities:
On the 20th of July, 2019, I went into the Key Food store on 744 Amsterdam Ave and I saw that Arnold Whole Grains Bread was on sale, so I picked up 2 unites of the very variety pictured in the sales post. Let me state clearly that I don’t like to give New York City stores bad press over this sort of issue because I generally appreciate the struggles of bargain supermarkets in the city, particularly Manhattan. But the lack of a response from Key Food corporate begs this response.On that date, when the cashier rang up the 2 units of bread, she stated a pice of over 9 dollars. I informed her of the sale and then she quoted a price of nearly 5 dollars. I explain to her of the 2 for 1 sale and she told me that the 2nd price she quoted me was the right price. I showed her the units that were clearly marked $2.50 in neon reddish round stickers and she told me I was wrong and summoned the manager, who stated that the sale only applies to “Healthy Multi-Grain” and I held up 1 of the 2 units that clearly indicated “Healthy Multi-Grain” and emphasized that this was the exact product as indicated in the picture, and reiterated that the prices were clearly marked as described above in this message. He rambled on about not being able to sell it at the posted price and offer and insisted that I must pay the price that the items were, in his estimation, supposed to be priced at. I informed him that he was supposed to sell at the posted price and not supposed to be changing prices at the counter. He became a bit angry and rudely demanded that I accede to his method of reasoning. He then went to pull the posted ad off the shelf and I told him I’d need to snap a picture for my company, which reimburses me for meals. I also got a picture of the items with the prices marked and would be glad to share them with you or on the review sites mentioned above.As I’ve stated, I hate to give local NYC grocers a hard time, especially in the value for price sector, but when the manager started being belligerent and rude, I felt as if I was being humiliated and insulted in front of everyone.I reported this exchange to the Key Food complaint website and I couldn’t locate that store on your dropdown list. Nor could I post images to corroborate my claims (they are posted here). In any case, after an automated email reply, I’ve not yet heard back from the company and I hope this review will serve to put the leadership at that store on notice that I, like the early reviewers, are not shy about airing our complaints to either corporate or the public.
Decent typical NYC supermarket. Prices range from good to high. They say there are no sale items but there are some. The store brand Urban Meadow seems to be good quality and price. Store is clean and with the exception of one manager, the staff is friendly and helpful.
All I wanted to do was exchange a can of Goya beans which cost $1.79 purchased yesterday (8/12/21) at Key Food Supermarket on 97 street.When I got home and was placing groceries away I noticed that one of the cans of Goya beans was slightly opened by the edges. I decided to return to Key Food Supermarket the next day to exchange can since it was too hot to walk back from 110 to 97 street.Next day, 8/13/21, I went with the slightly opened can of beans that cost $1.79 with my receipt in hand and was told by female manager at approximately 12:15 pm that I was supposed to return it yesterday and this manager refused to exchange. Rules & regulations. In my opinion she used poor judgment and lack of customer service.It was sad and hard for me to believe the response. I walked out of Key Food Supermarket leaving can of Goya beans and my receipt with them. And to boot it was another scorching hot day. I really didn’t want to beg to exchange for an unopened can of beans. What else was I supposed to do? All I am able to do now is NOT shop at Key Food Supermarket at 755 Amsterdam Avenue.
The heavy set man who stands out front is not nice at all. I had a scooter so I couldnt go deep into the store. I asked for help asking if someone could get my item while I wait in the front to pay. This man was unprofessional shouting and got very nasty refusing to accommodate me then told me to leave the store. No one else was willing to me help either, just a terrible way of running a store. I will never come back to this store ever again, this was a terrible experience. I do not recommend anyone to shop here.
Not bad. A bit cramped inside, can be difficult to navigate the aisles when its crowded. Standard grocery selection, not really great prices on anything. Better than waiting in line at Trader Joes for me but wouldnt go there much under normal circumstances. I hear the one further down Amsterdam is better but not sure what would be different.
They may have great deals on produce and meats sometimes, but they cheat your money at each turn they can. Ive only lived in the area for 2 months, and Ive already had 3 instances where I was charged more money than the price tag said.1) First time it was on a pasta that was on sale, but I got charged the full price.2) Second time I bought an onion, a vegetable everyone knows and thats relatively cheap, but I got charged for a bell pepper, which was more than double the price. Come on, who confuses an onion with a bell pepper? That second time I caught it while I was still in the shop, but I had already inserted the card when I noticed, and there was no way to cancel the transaction on my side, and they didnt do it either. I insisted and I was returned the money on a separate transaction.3) The third time, I have hurted my feet, so Ive used Instacart to order from there. Really, I only shop there because meat at Trader Joes and Wholefoods is just too expensive. I bought, among other things, an iceberg lettuce. It said $0.99 each, and my instacart bill also says very very clearly $0.99. Guess what? I was charged $1.99 on my receipt.It really makes me think that either their management/staff is not honest and tries to overcharge people on small things to make bank... or the staff is so so badly trained that they make mistakes all the time. Look at other peoples comments, and Im not the only person that this happens to. Ill continue shopping here while I live in the UWS because WholeFoods is just not an option and TJs lines are absurd, but MAKE SURE YOURE CHECKING YOUR RECEIPT BEFORE PAYING. In my experience, 1/3 times they make a mistake or sneak you an extra couple of dollars.
This place is what it is. Generally decent selection and much better prices than Gristedes. I shop 2-3 times per week on average at this location. Occasionally, they have expired dairy products on their shelves as Ive almost purchased expired yogurt, cottage cheese, etc.While Ive never had a rude employee, or experienced/witnessed any employees be rude....some employees only speak spanish, so they dont approach people and ask if they need help.
A covid nightmare. Way way way way too crowded. Small aisles, low ceilings and cramped checkout lanes. This place needs to move.No help for woman who spilled an item she just purchased. No one moved a muscle to help her or offered a new item. Disgusting service in a horrible location.
When Trader Joes and Whole Foods looked like the apocalypse was nigh, Key Foods had fully stocked shelves, great prices still, and very little wait to check out. Turns out if you dont pander to social media enthusiast types, you dont have to worry about customers acting like idiots.... God bless them
Prices are reasonable. Service is good. Variety of culturally diverse food staples to accommodate everyones culinary taste. Bonus! Store is open 24hrs 7 days a week and well stocked for those of us who shop while everyone else sleeps! Best time to shop in and out in within a minute. No long lines vs. daytime peak hours 12Noon to 7pm long lines and long wait. Make sure you can navigate narrow space of aisles especially fish, and meat section way too tight!
I live in this area. 97th st and central park west and Ive been shopping here for the past 9 and half years. this supermarket always hire the rudest associate. majority of their cashier are and as if we are the one who filled the job applications for them. they are very unprofessional, very rude and the store itself is very expensive compare to all the others. one thing, they place products in the wrong place all the time, and they do not mark the price on the shelves (prime example bread) some has the price and some doesnt have the price. I realized after I arrived at the cashier the bread that I once bought for $3.99 today its $4.99 in less than 30 days. and the cashier called Kristal very rude had the audacity to tell me every customer that goes in their store goes to her to ask her for the price of the item when I asked her why theres no price tag on bread and why even the shelve doesnt have the price? She simply and proudly said every customer come here to me to ask me for the price. Who would believe that every customer that enters this store goes to her to ask her for the price of unmarked products? Please improve your service. before hiring your associate, please think about your customers. Paying them cheap doesnt meant you will have to hire people that dont want to be at work. If they decided to fill out that job application, they got to be ready to work and act professional regardless of their life situation because we all have one.
This grocery is sub par on a good day. But now its plain awful. No social distancing protocols are being followed by customers or staff. Way too packed inside, people leaning across each other at the check out lines. Total S**t show. COVID case numbers are going up everywhere, and places like this are helping those numbers climb. Someone needs to take a look at this place and start some enforcement.
KEY FOOD ON 97 STREET IN MY OPINION A LOT OF OVERPRICED ITEMS. MOST ITEMS CAN BE FOUND FOR REASONABLE PRICES AT TRADER JOES. SOME OF THEIR MEAT,ESPECIALLY THE BEEF, ARE AT TIMES LEFT OUT FOR PUBLIC WHEN ITS GOING BAD.THE ONLY GOOD THING GOING FOR THIS STORE IS THAT ITS OPEN 24 HOURS.AFTER WORK I CAN PICK UP KNICK KNACKS BUT FOR MY SERIOUS SHOPPING NEEDS I GO TO TRADER JOES...
This store has a large variety of food products available, however, this store is extremely crowded and cramped so if you must come here then come with a plan to get in and out as quick as possible. There will always be someone bumping into you and one of the lanes for checkout is so small that you cant fit even a small shopping cart through it. The sandwiches are great but I have my favorite guy who makes it perfect. Other than the space and inability to casually shop, I would recommend this store.
Very expensive!!!! It seems to me that the prices for the same item in this store is much higher than in another Key Food in a lower income neighborhood. I went to check out if my theory was right and it was. The box of cereal at this store on west 96th street and Amsterdam Ave was $6.99 and at the other Key Food on 171st and Saint Nick was $4.99. If thats not price gouging because of the certain neighborhood its in I dont know of a better example then that. SHAME ON YOU KEY FOODS!! Trader Joes doesnt do that. The prices for an apple in Colorado are the same here in NYC. I will never go back to Key Foods ever again. I hope that people read this before wasting your money at these stores. Im almost positive that they arent the only chain of supermarkets that are guilty of doing this.
They treat you horribly if you dont speak Spanish. Many cashiers dont speak English at all and if you say excuse me or Im sorry I dont understand you, they get angry at you. I was told by the manager that the cashier didnt speak English and not everyone does and I shouldnt disrespect her. Perhaps the manager shouldnt disrespect me! A male customer (non Caucasian) told me to shut up and leave the store and the manager did nothing about it. Horrible place.
I moved into the neighborhood not too long ago and this is the local cheap grocery store. Veggies are a bit overpriced in general but most the other items are very reasonable. Veggies and meat seem fresh and I havent had any issues yet. Selection is good with some items you wouldnt expect to find thrown here and there. The isles are small so getting around is difficult sometimes. The lines do get long and awkward because of the size but I saw literally the fastest cashier Ive ever seen there. I noticed in another review calling them crooked because their prices didnt match the add, Im not sure if its a new addition but they have sighs up specifically stating that they have their own ad and do not follow the pricing on the normal associated website. I havet had any pricing issues yet which is a nice change from my last grocery store.
Extremely rude staff. Manager pulls me out of line during busy hours to tell me I knocked over a few cartons of cheese when I was reaching into the rotisserie chicken display. I cleaned it up and lost my place in line without even so much as a thank you.97th and Columbus has a Whole Foods at nearly equivalent prices or 97th and Broadway has a Westside Market with better selection.
The Loss Prevention team there is a bunch of wanna be FBI Agents. The manager Adrian, is a poor excuse of a worker. He found himself pushing my stroller with my infant child inside away from me to obtain stolen property from underneath that the child had knocked over from a two foot off the floor shelf. He should be ashamed of himself. Discriminatory attitude from him. If youre black and not with the father of your child, do not go to this store. They will obviously follow you and make you feel extremely uncomfortable. Will not be returning here.
Incredibly narrow aisles, overpriced food, rude frowny check out girls. Crowded with old women ( I have never seen so many really obese old women ) and people who are oblivious to everyone else around them. People block the aisles completely while looking for things but they cant help it because as I said the aisles are so narrow!For the birds. This place will put you in a bad mood!Unfortunately, this is what a lot of places are like in Manhattan.If you can, get to a Fairway or look for stuff on sale at Whole Foods or Trader Joes.This place will put you in a bad mood.
New York has a good supermarket that is not over-priced like Whole Foods and Gristedes, and the Associated Supermarket chain of stores in Manhattan is among the affordable stores.I have shopped at this Associated at the corner of West 96th Street and Amsterdam Avenue on the Upper West Side for years, and I have saved a lot of money. Look for their weekly flyer for discounts and sales.Sadly, several years ago a beautiful and more upscale nearby Associated Supermarket store at 99th and Amsterdam that used to be open 24 hours had to abruptly close down after only a year or so because its greedy landlord demanded an exhorbitant rent increase from $80,000 to $200,000 per month. What a shame because it was a better store than this one. But this is a place to shop for food where unlike Whole Foods and Gristedes you wont feel like you are being robbed.My only complaint is the aisles are a bit too narrow and the place could do with a major renovation or even add a second floor, if possible.
I am a black teen who is absolutely disgusted with my care at the Associated Supermarket. I was wrongly profiled today and was followed through the store by a man in a blue sweater with bushy eyebrows, oval face and almost pointed chin until he finally mustered up the courage to try and catch me in the act. My father had acknowledged that we were being followed and that is when he called me. The man thought I was stealing pudding. Yes. You read that right; pudding. I am utterly appalled. You have lost three customers and many more as I am a black private school student with connections.
THIS PLACE IS OVERPRICED FOR THE TYPE OF PLACE THAT IT IS. ONE GOOD THING IS THEY HAVE FRESH SQUEEZED OJ, APPLE AND FRESH GREEN JUICE TOO .. I NOTICED A MAN PAYING WITH A BENEFIT CARD AND WHEN ASKED IF HE WANTED A BAG HE SAID YES , BUT WAS GIVEN A DIFFERENT BAG FROM OTHER CUSTOMERS WHO PAID WITH CASH,.. HIS BAG WAS A PAPER BAG *WITHOUT* HANDLES , THE OTHER BAGS HAD HANDLES.. I DONT KNOW IF THIS IS NO BIG DEAL BUT I DONT THINK ITS OKAY,,. THE GUY HAD MILK JUGS WHICH PROBABLY WOULDNT EVEN HOLD UP IN THE PAPER BAGS WITH HANDLES, BUT EITHER WAY I DONT FIND THIS FAIR ..
Total reviews rating 3.8
199 Reviews for Key Food Supermarkets 2023:
Review №1
2022-04-06This store is new , I’ve been shopping at the original store for over 10 years and now this store I live in the community and never had a issue until the new store opened. The morning manager is very racist and his actions on people of color are boarder line harassment. I have been repeatedly racially profile for the way I dress or look . I spoke to the day manager several times and I will file a civil rights compliant against him and keyfood if this continues. Yes I could go to another store but why should I this is my neighborhood and I deserve to have a respectable shopping experience.
Review №2
2022-05-02Will try not to shop here too often. The store never have a sale!!! . EVERYTHING is overpriced. I believe they are guilty of price gouging.!!! You can tell the store is unliked because its never overcrowded. Overall the store is clean. The man and cashier watch you like you are a thief. I will shop at trader joes more because they have good food and cheaper. This place thinks its WholeFoods or Westside Market.
Review №3
2022-07-18I buy 2 rolls of toilet paper. Comes to 2.16. I dig in my change purse and give the cashier 2.25 and tell her I think I have a penny... Got it. Gave her the penny. She tells me she already keyed in the 2.25. I said okay just give me back 10 cents instead of 9 cents. She said, well next time you cant do that. Seriously? You cant figure out the simple math? The register was still opened and she didnt even complete the transaction yet. Shes relying on what the register says versus simple math. These dumb kids...This country is fkd.
Review №4
2022-06-28A pretty standard Key Foods, with a pretty comprehensive selection of groceries. The store was semi-clean, and pretty busy for a midday Thursday trip. Some of the staff were helpful in locating some items.Covid-wise (though this becomes increasingly dated), some staff wear masks, and about half the customers dont.Update: prices have increased along with everything else. Still a decent selection though the Monday produce looked rough.
Review №5
2022-06-15The greatest, cordial, asks if customers need assistance and dont hestitate to help. Employees and managers are great😀
Review №6
2022-04-05The location in upper west side is 24/7 which makes it very convenient. Especially because KeyFoodSupermarkets have everything you need, they almost never run out of items and food
Review №7
2022-05-14This new location is clean, bright, and well stocked. I think the prices are a little high but its one of only a few regular grocery stores around.
Review №8
2022-03-06Great selection, organized and clean.
Review №9
2022-06-22Just got a sandwich and a pie here. The sandwich had a very bad taste and the pie was moldy…I strongly recommend not to go, for your good health
Review №10
2019-04-10I’ve been shopping here for years and the service is generally poor, but I put wirh it bc it’s convenient and the prices can be good.Today I decided to write a review because a manager was very rude to me.I saw that assorted varieties of Blue diamond almond milk were on sale, so I picked up 2 containers of the unsweetened variety. When the cashier rang them up, they were not on sale. The manage came over and said that “only the ones with the blue caps are on sale, and those have yellow.” I said that the little sign said all varieties. He said it didn’t and insisted they were not on sale.I decided that I didn’t want to purchase them at full price, and he seemed angry. He said in a mocking tone, “you read that sign real good didn’t you” as if I was trying to trick the cashier. I repeated that the sign had said assorted varieties, and the manager insisted it didn’t. One of the other cashiers tried to help me and said kindly, “Oh, it’s not sweetened, that’s why it’s not on sale.” I felt very humiliated and insulted by this man.Later on I went to check and indeed the sign said “assorted varieties except with banana.”I’ve attached the photo.Not only did the manager insult me by implying I was somehow trying to cheat the store or lie, he was completely wrong.