KeyBank in Buffalo

Review №1

2022-04-22

The drive thru lane is too narrow, and the turning point is not standard, whoever designed that should go back on training.Also fix the online banking and show the pending charges so wed know how much money is actually left in the checking account.Or maybe you do that on purpose to charge more overdraft fees!!!

Review №2

2022-07-06

Everyone and I mean here everyone here is great to deal with. The security guard is a cool guy too.They are the reasons why I do business with key and got a mortgage through them. Thank you Ladies for everything you do!

Review №3

2021-12-20

So I had any interesting experience with Teller Aye today. I went to cash a check that is drawn on Key Bank. She asked me for my ID, phone number, Social Security number, and my occupation. She then says that There will be a $7.50 fee, and then added with a very nasty and sarcastic attitude because you dont have an account with us. So I asked her Why do I have to pay for a Key Bank check? and mentioned to her that would make sense if it was drawn on a different bank. After all the information she asked for she didnt even ask if I wanted to open an account with them.Thank God Bank Of America has OUTSTANDING CUSTOMER SERVICE!!!!

Review №4

2022-05-09

Branch Manager Theresa Mazur, had a conversation with her for over and hour and detailed my banking needs, and basically she didn’t hear a word I said. And now I’m out of thousands of dollars

Review №5

2019-06-07

Teller Natasha is awesome! I worked until 3 yesterday so I didnt get there until about 3:20 and the reason that I was coming in was a rather lengthy process. I felt terrible and kept apologizing, but Natasha kept assuring me that it was okay and not to worry about it! I have worked in customer service for years and the customer service I received yesterday was exceptional. She inspires me to want to continue to provide excellent customer service! Thank you Natasha & Key Bank, I will definitely be back!

Review №6

2022-08-08

They talk too much, I wasted an hour here. Not fair at all

Review №7

2020-12-21

Keybank only lets you load your bank card at the bank and no where else like most banks do. So you cant load it on Sunday when where closed

Review №8

2018-04-26

Worst bank ever. They really will tell you one thing on Tuesday, and something else on Friday.SMH!

Review №9

2017-05-11

Ridiculous how slow this branch is, makes the others seem fast, and they are not

Review №10

2017-06-15

Excellent service