Kerbside pickup
Yes
KFC in Cortland
Categories
Location on the map
Cortland, Cortland County, New York, US
Service options
No-contact delivery
Yes
Delivery
Yes
Takeaway
Yes
Dine-in
Yes
Health and safety
Staff required to disinfect surfaces between visits
Yes
Popular for
Lunch
Yes
Dinner
Yes
Solo dining
Yes
Accessibility
Wheelchair-accessible car park
Yes
Wheelchair-accessible entrance
Yes
Wheelchair-accessible lift
Yes
Wheelchair-accessible seating
Yes
Wheelchair-accessible toilet
Yes
Offerings
Comfort food
Yes
Kids' menu
Yes
Quick bite
Yes
Dining options
Lunch
Yes
Dinner
Yes
Catering
Yes
Dessert
Yes
Seating
Yes
Amenities
Good for kids
Yes
Toilets
Yes
Wi-Fi
Yes
Atmosphere
Casual
Yes
Crowd
Family friendly
Yes
Groups
Yes
Tourists
Yes
Payments
Debit cards
Yes
NFC mobile payments
Yes
Credit cards
Yes
Phone: +1 607-753-3238
Site: https://locations.kfc.com/ny/cor...
Site: https://locations.kfc.com/ny/cor...
Opening hours
- Monday:10:30AM–10PM
- Tuesday:10:30AM–10PM
- Wednesday:10:30AM–10PM
- Thursday:10:30AM–10PM
- Friday:10:30AM–11PM
- Saturday:10:30AM–11PM
- Sunday:10:30AM–10PM
KFC in other cities:
Comments (199)
I have a large family so i order online then call to make sure they have enough time make my order before I head out to pick it up. The last 3 times I havent received all of my order. This last time I only recieved half of the order. Now Im spending over 100 dollars each time this is ridiculous! And the manager does nothing to fix the problem!
You can really taste the old fryer oil in your vomit. I got the famous bowl meal. You can see the corn is all shriveled up and old. It was really greasy. Not eating here again.
Lots of money for the buckets and serving are small and had to wait for 25 minute for my order and I went through the drive thru.
Was given a disgusting bucket of soggy chicken with skin falling off of it. Then told I couldn’t have it returned or remade, because I ordered it online.
Gotta say to see another race but white is beautiful but to see a black man as a manager was and will always be the greatest. Im sorry but the friendliness the manager gives is priceless. Good folks at this kfc. Respect my service dog, as ya always do. Made sure everything was right temp and always get your order right. Even if they do mess up, because no one is prefect, not only they correct it but they still make you feel welcome. Keep up the good work and thank you for always being kind to my family and I but most of all for care for my service dog.
Orders kfc door dash tonight for me an my friends an there was hair in my sandwich 🤮I worked there for a few months and orders there for a long time but that’s the first time I had hair in my sandwich. Vary upset about that
I only get what I order 6 out of 10 times and half the time they pull you up to the door and bring it out to you after a 10 min or more but its the only KFC for more then 40 minutes so I deal with it 30 min lunch lol...My advice woukd be to have them repeat your order back twice great staff customer service wise
Going thru drive thru trying to decide what to order the employees (multiple) kept rushing us and asking what we wanted, even after we asked for a minute to decide, they did this repeatedly...saying they were being timed and needed to get our order....I explained again to give a minute to decide and if they HARRASSED us again I would leave...they did so we left...not going back ...very disappointing...
Service is not good at all I was told a 5 min wait I waited 55 min to get my food then I tried 3 times to see what was going on I was brushed off
We experienced a managerial blunder. They sold 48 biscuits to a single customer, which left none for drive thru customers. We had to wait 10 minutes for a new batch to be baked so we could have biscuits with our $24 fill up order.Suggestion: The person requesting 48 biscuits should be the one waiting 10 minutes for a custom order.
Food was excellent. Staff was extremely friendly. They were understaffed and had to pull people out to the parking lot but they did an excellent job of getting peoples food to the right car. Great job.
Didnt get our gravy or the cookies in our meal. After a 15 min wait and they did not have extra crispy. Poor service. Can definitely tell they do not enjoy their job
I had to wait, but the wings were fresh, the employees were very nice and courteous and even offered me a free drink while I waited.I didnt get one this time, but I think kfc has by far the best chicken sandwiches and their new fries are awesome!
The manager was very rude. I was missing the fries in my meal, so I went back through the drivethrough. When i got to the window, the manager told me that he knew the fries were in there. I was treated like a liar and a thief. The girl working was very apologetic for the way her manager yelled at me and made sure my order was fixed, however i dont think a manager should treat customers so poorly. She said his name was Levie.
Very rude people went with my sister she asked for an 8 piece with only the drum peices of the chicken very rude people get us a hard time
It was horrible. Waited ten minutes unlined at drive through to be told to pull around. After waiting another 10 minutes I went inside to then be told it would be another 10 mins. They said their fryer broke down. However was not letting people know that while they ordered food. So we wernt given the opportunity to decide if we wanted to wait. They made it seem like it would be right out. Was given attitude because we wanted to know what was going on. After a half hour we get our food. There was a thing of potatoes missing, a chicken sandwich, and our sauces. Not impressed
The food is decent, but if you order multiple things, expect at least one or two things to be missing from your order, even if its a big part of the meal like biscuits or cookies. The workers are nice but forgetful, Id suggest going somewhere else if you want great service and food though.
KFC Cortland drive through delivery has always been a problem. They don’t give what we order and not only one time this happened but several times. Yesterday was the most wired thing happened. I ordered 6 chicken littles and one of the chicken little sandwich had just a drop of chicken inside and nothing else. Seriously!!!What is wrong with them!! Losing trust on them totally!! Wish I could have the option to add the photo here.
They are slammed with customers, not prepared at all. Had to wait a while just to place an order then they screwed it up. No reason to not be prepared at dinner time. The oven windows are full of chicken and pot pies and everyone is just waiting.
Third time in a row now in the past month that Ive gone to this KFC and ordered a meal and not only had to wait on the side of the building for 10 minutes + but when I got my food the bag was full of sauce spilled everywhere... I didnt receive my meal and only got the sandwich so zero fries and on top of that did not get the sauces I asked for at the drive thru menu AND at the window because I was told to drive around to save drive thru times... the next time I am asked to do that I am telling them no, and waiting for my food at the window. The girl that came up to my vehicle had no idea if I was the person that ordered my food because there were 4 other vehicles that were told to do the same thing so she basically played Russian roulette because she didnt didnt interact with me once prior to bringing my food out.
I was second in line and I ordered a 2 piece chicken dinner and a pot pie. 3 more people came in after me and got their orders before I got mine and their orders were much larger. The drive thru people also got their orders before mine was filled. The woman in charge eventually told me what was taking so long was my friend. Sorry I call BS on that one. I never got an apology for the 20 minute wait and at the very least I should have been offered as least a cold drink for the long wait.
Cant ever get anything right always mix order up. Then tonight they said it will be a 8 to 10 min wait for Mac in cheese and if I wanted to wait I said no next thing I know they have me pull around bc wait on my fries. Then they come out to see if I am even here still bc they did not know a guy sent me around and said oh your still here your popcorn chicken is just getting done. Wth needs better management all around.
Went through the drive thru at 7pm on a Sunday May 30 and ordered the 12 piece tender meal and 2 of the new crispy chicken sandwiches. ALL the food was Luke warm at best! Tenders were kind of chewy, sandwiches where made of 2 different types of chicken. One was made with a crispy breast and the other was made from 2 crispy tenders. Also, the sandwiches were dry and had 1 pickle on it. Mashed potato container was crushed on one side and the girl working the drive thru window basically threw the bag of food at us and we almost dropped it. Was very disappointed in our meal.
We order, paid for 4 breast and 4 thighs and got a regular 8 piece bucket. Called and was told that cant replace the money. So before u leave best check order cause they dont
The worst place in Cortland to pick up door dash orders, very long wait times!
Went in to order. No one came over to the counter until I hollered over. A woman worker came over and wasnt pleasant at all. No greeting, no smile. Acted like I was interrupting her shift! Also, after I ordered I see she goes back over and continues to mop the floor!!! Really? She was mopping and then comes to take my order without changing gloves or washing hands?? Then waited for almost 20 min. Actually had to get simeibes attention to ask how much longer! I had ordered original recipe only. Didnt notice until I got home that they stuck 3 pieces of extra crispy in there. Must be they didnt have enough ready and I had already waited, they just filled the bucket with whatever they had.
The chicken is delicious. Service is usually good. However 5/16/19 The lobby was full of people waiting for orders. Very long wait for food. I called corporate and lodged a complaint. The customer service representative was thankful for the call. Hopefully more crew will help speed up service during peak times.
Went there tonight and never will go back again. We had 2 cars in front of us in the early evening. Got to the speaker and was told it would be 1 hour wait for chicken. We ordered non chicken food and went to the window to pay. The cashier was a young guy was extremely rude. We asked for Corporate or the owners number to complain. He said he didnt know it. we said ask your manager for it. She told him.to tell us it was on the receipt. He said so are you going to pay for your food or not. We said not with the way your acting and not wanting to wait 1 hour for chicken to cook. He refused to give us their numbers and said theyre on the receipt. Since we sisnt order he refused to give us a receipt with a number to call. We said have your manager get it for us. He said she told.him.she didnt know it. This is the no post rudest KFC weve ever been to. Drove all the way from Ithaca to eat too but will stick with the one in Sayre. At least they treat customers with respect and arent rude!
This place has gone way downhill. Chicken tenders hardly had and chicken in it
This place is like playing roulette. 2/3 of the time when you go your fine but otherwise youll get pink in your chicken or sick from under cooked chicken.Also, the drive through curb is massive so expect to stretch out before getting to the window.Dont be in a rush either, picking up food through counter or drive thru is never under 15 minutes.
Service and food were wonderful.
My husband and I both enjoyed our meal. Not to busy but not too quite. Chicken was good!Updated: First trip was good second trip was horrible! The tables and floor we extremely dirty, when we asked to have them cleaned the cashier came to the lobby with a towel but stood there until we instructed him to the unclean tables. Then we received our food went to get utensils and the were empty. Next, my chicken was disgusting! Asked for a different piece and got a tiny piece with hardly any meat and dry skin. The only woman I saw said they had a new young manager, we found him outside on his phone in his car when we left. Dont waste the money! Its a joke!
Absolutely the worst customer service Id ever encountered.. extremely rude to the point that I drove off before they could even take my order.. if i could give 0 stars i would..if you dont like your job you should find another.. perhaps KFC should do a better job training. Before they are aloud to speak to customers. Havent been there in years highly disappointing..
Against my better judgement I keep going back and Im always disappointed. Last week I stopped and ordered a 2 PC white, Cole slaw and Mac& cheese, got mashed potatoes instead of Cole slaw.the chicken was overcooked and dry.the chicken has been like that for the last 3 or4 times.I am done with KFC.
Stopped Friday night was over a 30 minute wait for chicken. All chicken. Came back tonight. Asked for a 10 piece meal extra crispy was told you cant have extra crispy with that meal.. why?? Absolutely terrible customer service. I would normally never even bother with a review but this is ridiculous.
We eat out every Friday night because one day a week mom is not cooking. We went to KFC today and they said it would be an hour wait for chicken can I get you anything else? What else can I get to feed a family of four. At that point wouldn’t you say your STAFF is not doing there job and the food should be free. I really hope the STORE MANAGER of this restaurant and the OWNER readers this post. KFC is one of our favorite places to eat but this is unexceptional for a fast food place on a Friday night at 6:15 pm.
To put it Simply, I love KFC!Though the huge drawback are the prices, they have increased drastically in the last couple of years, therefore that will keep patrons away.They need to lower their prices and have Real Deals on any one of their menu items.
Ordered a bucket meal and 5 wings, all extra crispy but when we got home only half of the chicken was x-crispy, the other half was original. Maybe they ran out of x-crispy, but they should at least let the customer decide if they want a substitute or to wait.
I swear I dont know what these big chains are thinking when they hire some of these people. I hate to leave bad reviews, and this is only my opinion. The staff is dirty and rude,the plce was dirty!!! I honestly dont know why I continued my order. I love KFC and their prices have gone way to high.!!. Its really sad actually because I use to go at least 3x a month. But no more.
The absolute worst KFC I ever been to the people here have terrible training waiting on an order an 5 are out smoking in the parking lot then my order is finally done in 20 minutes then they tell me the ran out of biscuits an theres another 20 minute wait like of they werent smoking it wouldve been done terrible management. Never got the order right an food was terrible I suggest never wasting your time at this dumper!
The food was very consistent with normal KFC standards. The young guy that was working the counter with various tattoos and the ear piercings was rude, egotistical and generally not friendly at all. Youre going to have someone work the front counter they need to have a louder voice and be kinder
This place is terrible! I ordered a $5 fill up and not only did it take at least 10 minutes to get my order, at least 4 people in front of me were prioritized with their $20 fill up buckets that take 3x the amount of time to make. You guys didnt even include a fork or a spoon to eat my potatoes! And you absolutely suck under a rush. I get chicken takes time to make so stop trying to rush everything and then make your customers unhappy.
For whatever reason, if ordering a meal for a family of 6, you have to call ahead or they run out of chicken and you have to wait in the driveway through for 45 mins. Spoke to manager about this and he says it only takes about 15 to 20 mins to make chicken and they are supposed to have 25 pc of each chicken ready at all times. So Im not sure why this has happened to us 4 times in 2 years (we go maybe 3 times a year). Not that I mind calling ahead, but when we do they are almost rudely confused when we do like they dont want to make it and have us not show up to get it. Not sure what the solution should be but I know something is fowl about large orders. (See what I did there?) Both of these stars are just because its really tasty.
5 people in our group came in 90 minutes before closing. We tried ordering the $20 fill up and other items and were told they were out of cooked original and extra crispy chicken. They wouldnt make anything. So we left. Another group after us ended walking out also. Very poor service.
I feel like my order is messed up more times than not. I ordered a 16pc chicken, only dark meat, and still received white meat. I asked for honey and butter for the biscuits, theres 8 in the meal, and they gave me only 3 packets of butter. They gave me 8 pieces of dark meat for free to help with correcting the mistake, but I would have enjoyed it much better if the order had been correct the first time.
The service was a little slow for a to-go order. But there was one employee there who was super sweet. He left the counter, after asking if some one was helping me, to open the door for an elderly customer.
I pulled in to see 3 cars waiting to order at drive thru,no one inside waiting.Decided to go in.Waited at least 10 minutes to be waited on.Once I ordered I watched 21 cars go thru drive thru.When I asked if they forgot my order they said working on it.cmon serious?its a 20 dollar bucket.30 min.later I got my order.
We come here occasionally and lately the restaurant has been filthy even when they first opened!! Management has been snippity. Our order has been wrong several times (forgotten items or got someone else order). Weve always switched out the sides and today we were told we could only switch one side due to management. Had to wait20 minutes at opening for chicken to be made. Very disappointed with new management and the way weve been treated lately.
Went in after 7pm on a Saturday - lost the gamble and waited 20 min. for a 2-person eat-in order. Probably half the no. of people working that should be. Sad b/c the food was good but I will not go back if its after 6pm.
We waited for an hour and 20 minutes for our food even though they said it was going to be 30 minutes. They said they bumped our order even though they were passing out food to the drive people almost right away. Terrible service, might not go back to that place again.
Usually KFC is my go to for fast food. Especially when Im in Cortland New York.But after watching the Manager hand a bag of food to a customer, and then drop it on the floor and walk away. I was unsure of this adventure.Then to not get asked myself if I wanted original, or extra crispy.And they even forgot the extra biscuits.Im not sure if this is the place to go for your chicken cravings.Beware KFC on RT 13 in Cortland NY!!!!
Waited from 3:42 to 4:04 for 2- 1 piece box meals,watched 3 other customers come in after me and get their orders with no wait. Drive thru had 4 cars come thru and still I waited. Finally asked for my money back and cashier had to go get someone for approval. So called manager ??? tells me he can fill my order right now, so i say no thanks just give me my money back Ive waited long enough. He says they just took it off the board,still I say no thanks just want my money back .He then says oh Ill give you your money back and you can get out of my resturant. What happened to customer service??? Long story short F U KFC in Cortland! Had a wonderful fish dinner from another business!
Absolutely disgusting! I ordered a mash potato bowl at the drive thru. Not only did they forget my silverware but there was a big long nasty hair in my food. When I went inside to notify them of their mistakes not just one staff member but 3 women immediately became defensive and began insulting me. None of them had their hair pulled back and they even went so far as to threaten to call the police and tell me that I wasnt welcome in their establishment or any KFC for that matter. Ive never been so insulted in my entire life at any fast food restaurant and wouldnt go back there if somebody paid me.
TERRIBLE experience, manager was super degrading to the staff, who seemed new and inexperienced for making minor mistake. I was pulled ahead for 15 mins, and my order was incorrect and they forgot a portion of my meal. Big ol nope not going back.
Food seemed old, oil wasnt changed in a week at least. And wasnt the hottest neither. Disappointed auburn much Better.
Disappointed yet again. Did not receive all pieces of chicken ordered, which isnt surprising considering I almost never receive all of the chicken ordered. When I stood by registers to attempt to speak to someone about the problem, was ignored for five minutes despite saying Excuse me repeatedly.
I hadnt been to KFC in months due to a terrible experience. I ordered a chicken breast and it was soaked in grease and burned as though it had been cooked twice. This time everything was fine.
In Cortland was horrible. Drive thry wait was 17 min. For 2 chixken sand 2 fries. After finally getting the food. Fries were cold n chicken was so tough. Never again
Food was ok. Service was awful. According to my receipt, I ordered at 6:18. Got my order at 6:54. There was no one working the register to greet people because they were all working on orders. I saw 3 people leave before ordering and another person asked for their money back. Awful service.
Prices go up, and food gets worse. Portions are so small,, my family of 5 could only have one spoonful of each side. No wedges. Greasy chicken. Soggy breading. Just a waste of money.
Food was good as always.
I cant believe how fast I got my wings. Also Im older so you get a free drinkJust ask. Ample parking always. Drive-through is handy.
It was okay, but they messed up our order cause we said no wings and there were about eight in there. Too many breast and not enough legs and thighs. What happened to giving the customer what they ask for? You pay a lot of money to get what you ordered.
Great tasting food but also the most expensive, especially if you want white meat. Whats the deal with white meat being a higher price?????? Doesnt a chicken have 2 wings, 2 legs, 2 thighs, and 2 breasts do why so much more money for breasts???? Prices are outrageous.
Every time I go there they are either out of original recipe or biscuits or both or they mess up my order and I don’t get what I order. ALWAYS check your order before leaving and your receipt. And they never answered the phone when you call to complain.
Decent service from the drive thru they were not very busy tho.
Not a bad location. Cashier could have had a little more personality and customer service skills; but it is fast food. Food was good. Bathroom was clean.
The bigger manager is discusting scrating her personal parts and then touching food i walked out
Spent over 20 minutes waiting for my good at the drive in. Fast food it is not. When asked for a discount for the wait I was told no sorry we have just been busy. Mind you there was noone inside the building at the counter and only 1 car in front of me at the drive in. How is that busy??????
Every time we go they run out of chicken. We waited over 30 min. For our order and it still was not ready. They told us 7 min. Lol. Asked for our money back. They could have offered what was ready
I love KFC, their was one in Ithaca but no longer. It was on Meadow & Green St. I wish it would come back. I dont drive so when I get a ride to Cortland thats were I go.
KFC in Cortland is a joke...first of, the wait in drive thru was really long, but I wasnt in a hurry, I let that slide...THEN the girl made all of the food wrong...I again let that slide, I offered to come inside since they were wrapped around the building. So I go in...as I stand there I watch the dt cashier...who had just been handling money!! Make the bowls WITHOUT GLOVES...ok now I realize technically you dont have to wear them if you use scoopers HOWEVER when her little hand went and grabbed cheese and put it on the food...nope. I was even polite when I told her why I wanted my money back and I had already waited about 15 minutes, and that time was just from when I said Id drive around....then I stood there and waited another 20 MINUTES for the manager Megan, to stop making food...wearing gloves mind you...to come give me my money back. Yes I did call this manager out on the fact that she stood right next to the employee...and didnt say anything about her not wearing gloves...she was busy making her own food she told me! Lol well, well see what the dept. of health says....Oh and yes, Of course I do realize that just because a restaurant may wear gloves doesnt mean they are more clean then others..(insert winkie face)...Not my first food rodeo!! Dont eat here people, but if you do dont say I didnt warn you!!
Tenders we ordered were soft and soggy. Im not a fan of paying 30 bucks to get old soggy food for my family
Its fast food, but there is nothing fast about the service @ that one... With 2 cars in the drive thru & I was the only one in the dine in area I still waited almost 10 mins for food that is just sitting there... Only after the drive thru was clear, my order was then handled...
Food was good but theyve screwed up my order terribly I didnt get everything that I ordered so I had to make a second trip to retrieve the items that were missing
Don’t come often, it was by far the worse experience, although it was great food. Did not feel welcomed in any way. Wouldn’t recommend
Bad service employees dont show up and they cant manage to open on time. 30 minutes later is Not how you run a business.
They took our order an then the money but never told use befor we order that there was a 30 to 45 min wait so my husband ask for money back an the guy told him the manager was busy. never again
Very poor service, waited for ever , they didnt give all items that were ordered. Others were waiting also who had ordered on line or door dash..
Nothing great but nothing bad to say. They seem to move the line along quicker than they used to and my order was accurate.
Its fine for fast food but not my favorite. Lots of calories and very little taste.
Did an online order 20-minute drive get here had to wait another 20 minutes to get my food and then theyre out of soda very very disappointed will not be coming back do not recommend to anybody
Slow moving staff. Too busy complaining about their job. The manager should invest in a belt. It would speed up production if she didnt have to pull up her pants every 10 seconds. Side note... Millennials, if you dont want to be called lazy... Dont be. I am a millennial and have realized hard work means more money.
Ive lived in Cortland for about 8 months and out of the 3 times Ive gone to this location they gave me the wedges instead of macaroni, and the buns were hard all 3 times. Maybe it was because it was late. I never say anything but they are more pricey and last night it happened again. A manager even took our order.
I love KFC and they delivered to my expectations!! I only wish there was a store closer to my home.
1st time Ive been there in a while because it was dirty, and the floor greesy and Im disable, today the store was much much cleaner, feel I can go there again. Staff very friendly, chicken wings a little over cooked.
The place was empty and still took 40min to fill my $20 8 piece order. Service sucked and the food wasnt even worth the money. Very disappointed
It sucked. I waited over 20 minutes to be told they where out of chicken and got my money back and went to A&W. I was also told it would be another 15 minutes. The manager has to go to Syracuse to get more chicken.
Only giving one star, because they make you highlight it.The worst. Going to Binghamton, or Norwich. Cole slaw was extremely dry. They must have a moratorium on Cole slaw dressing.The chicken had a wierd taste. Not all menu items are available. Such as extra crispy.
Lobby a mess, tables dirty, trash on floor.Breading on chicken looked browner than normal. Behind counter was not very tidy either.
Everytime we eat at Cortlan KFC on Rt 13 . My whole family got sick. Three times, same results. Never again !
Went to kfc, half of the food wasnt there, they dont answer the phone to let them know stuff is missing, was cursed out because im trying to tell them there mistake
Only filled the 20 piece bucket with wings, thighs, and 1 breast piece. Highly disappointed with getting home to eat and the poor selection to pick from. No drumsticks, which is a must for kids. Called and was told that they would never do that.
Great service. Friendly people.I only wish they had grilled chicken. But everything else was tasty as always.
Service was quick, staff was friendly. But at 11:30am, the lobby was a mess. Should not have looked that way for only being open a 1/2 hour.
Was excited for this location to open, sadly we were very disappointed. The chicken pieces were very small and they didnt even have any unsweetened ice tea.
Order 12 wings and biscuit. Been waiting in lobby for 35 mins and there are 4 groups ahead of me still. Unacceptable! No food is moving in this place.
Its ok, bowls have gotten spicy, and smaller
Very poor. They dont have anything ready or they forget that you are waiting for your order. There was a few customers ahead of us and our order got called before theres and so did others get called before there s. This isnt the first time this happened.
Was in about a week ago 2 employees were out back arguing which esculated to behind counter out front small children in restaurant with employees using fowl language and one wanting to fight the other one horrible language and then one was arguing with a customer will not go back there ever again lost customers also due to their stupidity, need more professional employees who care about their jobs and performance
KFC always has good food and the person at the window during our visit was awesome
The service was horrible the food was nasty and I ordered a half gallon of sweet tea and it was room temp and no ice or cup was offered
Havent been there in quite awhile. Surprised at how much the prices are. More expensive than ever. The chicken is always good but are smaller.
Food was good they actually had bisquits which was awesome, drive thru went fast
Always give you wrong orders. I pretty sure They know its wrong but they just give them to you.
Always have to wait for chicken tenders. Does not matter what time of day they are always out. Also order is hardly ever correct.
Horrible place!People here dont care about customer service. They got the order wrong and on top of that made changes to my order on their own.Not recommended
Waited almost 30 minutes,ordered original recipe,got half original and half extra crispy (2 20.00 meals) no cinnabon biscuits. Tried to call,no one answers..
Honestly, no one should ever review a fast food joint. You get what you get when you there, so take the good with the bad or cook something.
Evertime I order from here they are out of something or I have to wait 15mins or more for the chicken I want. However it always tastes amazing
Still a few good meals to be had, pricey for what it is. Love the chicken bowl, Nashville hot was very greasy.
Took 30 min for order and half of it was luke warm if not cold. For spending $50 plus very disappointed!!!
Terrible the worst customer service Ive ever had in my entire life I was actually there for an interview and I am being shunned off by someone behind the counter
The ladie up front that took our order was kinda and the eat in lobby was pretty gross looked like it hadnt got cleaned all day other than that it was alright
Quick service/getting food with minimal wait was a plus...downside was the dining area and tables needed a good cleaning
Horrible.waited a long time for food then worker Came over to say it would be 7 minutes before the chicken was ready Then no apology nothing when it was done she gave the food than walked away They were not busy at the time
Tasty cole slaw, chicken was good, Im liking the original recipe more now then I did when I was young.Keep up the good work.
They were very stingy about sauces and spread for biscuits. They even want to charge me for water. Food was standard KFC and not much wait for us.
Ordered 20 dollar fill up got 6 pices and one mash potato.they are cheats do not go there
So slow tonight. The excuse was short staffed. Dozen people waiting for dinner. Cars lined up at the drive thru. Very disappointing.
KFC means cant find chicken at this place. 3 Customers waited 15-20 min for food. Manger came out after 15 and barley hurried anything up bad service
Good is fresh but service is slow.
I love KFC thier original recipe is always the best! To bad they dis continued the sauceless hot wings☹️☹️☹️☹️ they need to bring them back.
No matter what I order the food always seems under or over done.
Love KFC this place has good chicken 90% of the time. This trip could tell the chicken was not recently cookes
Awful food, way less than what the pictures show. And expensive compared to other fast food restaurants.
The restaurant was quite dirty... The staff was constantly and loudly arguing with one another... and the food was sub-par for the price..
Love the food, place could use a good cleaning, always filthy
Food was great
Show up at 9:15 to order food and staff inside says sry were closed when the sign on the door clearly says 10:00 that they close
The only way u get your moneys worth is to get the $5 or $20 fill ups. chicken tastes great but there is better out there.
Decent food. Quick service at the drive thru.
We lovr KFC yummy!! This time we tried the tenders and they were a big win with the kids!
Service was fast. Clean restaurant and the chicken wasnt overly greasy like can sometimes happen.
The Famous Bowl was more like the half bowl and needed more gravy. Sure was not as advertised.
Tired of going in and ordering extra crispy chicken and there isnt any. Have to wait for it or take original.
I love KFC but after 7 pm I cant get a pot pie. Why dont they have more made for the day?
Wasnt that good. Chicken strips were little. Cookies didnt taste good. Customer service was good
I JUST CAME FROM OUR LOCAL CORTLAND KFC AND I AM VERY UPSET! NOT ONLY DID THEY DO AWAY WITH THE VARIETY BUCKET, SALADS, AND THE MINI APPLE PIES, THEY REFUSED TO ACCEPT MY CHECK FOR PAYMENT. I OFFERRED TO PROVIDE MY DRIVERS LICENSE, BUT THE GIRL AT THE REGISTER SAID SHE HAD NEVER ACCEPTED A CHECK AND DIDNT KNOW HOW, SO, NO THEY WOULD NOT ACCEPT MY CHECK. NOW I HAVE HEARD OF BUSINESSES REFUSING TO ACCEPT PLASTIC, BUT I NEVER THOUGHT I WOULD SEE THE DAY WHEN MY PERSONAL CHECK COULD NOT BE ACCEPTED FOR A $21.00 PURCHASE! NEEDLESS TO SAY, I WILL NEVER DO BUSINESS WITH THEM AGAIN! I GOT THE TOTAL IMPRESSION THAT THEY JUST DIDNT WANT TO BE BOTHERED. IN THE PAST I HAVE ENDURED ORDERS THAT ARE ABSENT THE THINGS I ASKED FOR WHEN I GOT HOME AND WAITING 10 MINUTES OR MORE FOR SOMETHING THAT WAS ON THE MENU BUT NOT READY AT THE TIME. UNTIL NOW, I HAVE DEALT WITH IT. EVERYONE MAKES MISTAKES, BUT THIS TIME HAS BEEN THE LAST TIME.
It was a good KFC. Staff was very nice. Clean and modern look. Food was very good.
Went in at 7 oclock in the evening and they didnt even have any chicken for our meals unless we waited for a half an hour because they was on break and to busy playing around .
Nice restaurant for very fast food. Staff is friendly and helpful. Restaurant is very clean and restroom is well attended to.
The young staff was quick and friendly!
Drive thru consistently slow in the evening and usually need to fry more original and extra crispy breasts.
My father in law went for a bucket of chicken and a pot pie
Its KFC. Enough said. There arent many fried Chicken joints in the North but the food is always constantly good.
$ 8.50 for 3 chicken drumsticks 🍗...way too much
Had to wait 7 minutes for biscuits and then they had us pay and told us after we had to wait. Which is ridiculous because you should be telling me this before I pay.
In this KFC the original was to crispy and tough we usually love KFC original not so sure we will go back to this particular one
We paid 20 bucks for two meals. Chicken tenders that are flat as paper and small Unimpressed
It was ok but there was food on the floor and some of the chairs,they definitely need to get there stuf together
Very good every time I go. Wish they would bring one back to Ithaca Ny!
Didnt have chicken that ordered had to get something else and could not eat that. Very disappointed will not be going back
Got our food directly after ordering, was quite quick
Very clean place friendly worker especially Jamie brown food is served hot and in a timely manner
Food was disgusting. We all had stomach pains afterwards. Service was slow long line.
My guilty pleasure. The food was fresh and the service was great
I’ve been to better KFCs. It was slow and just below average
Chicken was dry and tough. The breast was so small you couldnt identify what it was. Wont go there for a long time.
Always great place! Quick service. Jenny is great!
I agree with most posts. This place needs work. Food wise. Inside very clean!
Very slow service. Very often out of basic regular recipe chicken
Still the best original recipe and the employees do everything to make it a great meal
Great food great staff. Manager she was awesome
Much better than they were!
Had a long wait for some food but food was good. Worth the wait.
The staff is rude. The food is ok if you like KFC.
LONG wait for a pick up, for delivery for Uber eats.
My order was incomplete the wait time was long no sauces were offered for the chicken tenders I wont be ordering from kfc again
Place was slow food was not ready wait 9 minutes for biscuits .would recommended this place
Overcooked $20 bucket. Should have looked at it before I got home.
Everything was good but my gravy spilled all over
Good clean place better then most kfcs
My whole family loves to eat here. Always a treat
Clean new building, the service was super fast and the food was delicious.
Every single time I have gone to this KFC, they get my order wrong.
Good prices . Temperature was nice in dining room , not too cold.
Food was good but they failed to get the order right.
Good food, good prices, and a nice looking dining area
The worse chicken I have ever had really very disappointed
It should not take 15 minutes for tgem to put chicken into a box
Food was decent - but service sucked
I waited over 15 min for one sandwich in drive thru.
Chicken, chicken, wings, lot of sort of food there, but I loved it!
Although appearance was not the best the food was actually pretty good
There chicken is great the potatoes wedges are I think the best i ever had
Great food great service will be going again
Worker was very rude because i order 5 minutes before they opened.
Good food just a little high and price tag
Total reviews rating 3.3
199 Reviews for KFC 2023:
Review №1
2022-07-05Never ever gets the order right for a door dash delivery. The food if and when it does comes is not fresh and is absolutely disgusting. I am not sure why this place is even open, their food is always nasty
Review №2
2022-06-14Service was very slow. Once we finally received our meal, the food was delicious! Recommend it for the food, but not for the service. Staff wasnt friendly either. Overall, not impressed.
Review №3
2022-06-12Our food was good, but as we ate the staff was talking horrible about another customer that they had waited on. They were joking about going to her work place and making complaints about her. This is not a friendly environment to eat in. Sad
Review №4
2022-03-03If I could give this place 0 stars I would. Employees got my order wrong and when I went back to get it fixed, they were very rude and reluctant to help me. There is no compassion for customers here. I would not recommend anyone eat here, A&W is better and the workers are quick and give great customer service.
Review №5
2022-02-06Staff were definitely stressed out but one member of the team named Richard was very rude to all the customers in drive through and in the lobby. He even made the comment ( Ill throw bricks at him if you want) talking about a customer in drive thru. I was going to record the horrible things but I didnt want to get in trouble for recording it without them knowing. Most of the staff were nice and I can understand the stress they were under but Richard needs a job he doesnt have to deal with customers. Sorry Richard but I give you a ⭐
Review №6
2022-01-30This place is ridiculous in all aspects of the word, poor customer service, horrible attitudes, extremely rude, basically lied to me about prices, and if I didnt look the prices up myself, I would have been overcharged by at 35 to 40$ bucks, HAHA nice try, first of all Change your whole outlook on customer service, second of all learn how to treat people, and third of all maybe store manangement needs to be retrained properly, for lack of better words this place is trash along with its employees. Dont waste your time there. Wish I could rate it 1/2 a star instead of 1 star which is very generous. Trash
Review №7
2021-11-17We dont eat fast food often but when we do KFC always hits the spot only issue is they never give you butter or honey for your biscuits
Review №8
2022-06-20Omg i guess it was great got chicken sandwich sauce was really good chicken was got and crispy this is Cathy Bush
Review №9
2022-01-30My family continually has issues with this location but, tonight was the worst encounter we’ve had. The employee that I believe to be either the team leader or Manager tonight was extremely rude & dishonest. We won’t be visiting this location again, I think they need to train their workers again or find people who will do their jobs without a disrespectful unprofessional attitude.
Review №10
2022-03-25Was forgotten about and waited over 20 minutes for biscuits before having to remind them. No apologies, food was cold by the time I got them.