No-contact delivery
Yes
KFC in Staten Island
Categories
Location on the map
Staten Island, Richmond County, New York, US
Service options
Delivery
Yes
Takeaway
Yes
Dine-in
Yes
Health and safety
Staff required to disinfect surfaces between visits
Yes
Highlights
Fast service
Yes
Popular for
Lunch
Yes
Dinner
Yes
Solo dining
Yes
Accessibility
Wheelchair-accessible car park
Yes
Wheelchair-accessible entrance
Yes
Wheelchair-accessible lift
Yes
Wheelchair-accessible seating
Yes
Wheelchair-accessible toilet
Yes
Offerings
Comfort food
Yes
Kids' menu
Yes
Late-night food
Yes
Quick bite
Yes
Small plates
Yes
Dining options
Lunch
Yes
Dinner
Yes
Dessert
Yes
Seating
Yes
Amenities
Good for kids
Yes
Toilets
Yes
Wi-Fi
Yes
Atmosphere
Casual
Yes
Crowd
Family friendly
Yes
Groups
Yes
Tourists
Yes
Planning
Usually a wait
Yes
Payments
Debit cards
Yes
NFC mobile payments
Yes
Credit cards
Yes
Phone: +1 718-447-2822
Site: https://locations.kfc.com/ny/sta...
Site: https://locations.kfc.com/ny/sta...
Opening hours
- Monday:10:30AM–10PM
- Tuesday:10:30AM–10PM
- Wednesday:10:30AM–10PM
- Thursday:10:30AM–10PM
- Friday:10:30AM–11PM
- Saturday:10:30AM–11PM
- Sunday:10:30AM–10PM
KFC in other cities:
Comments (199)
8 times out of 10 the food is good. It depends in the time of day
Food was old ! Corn just didnt taste good at all.....the chicken was dry and the bread was stuck to my chicken ...smh....makes all kFCs look bad ...smh Im discussed and dont want a replacement I want my money back!!
Ordered 4 sandwich combo, Got home and only 6 pieces of chicken, in the box. I should have checked the order in the store. This is why I havent had KFC in years. Oh and if you call they dont even pick up. I like the staff though they were nice. I just didnt have the time to drive back.
Prices are high but food seems to be getting better the lady at the register was awesome
Ordered food today 16 pc chicken potpie box 2 sandwiches the meal was suppose to come with 2 sides and Cole slaw well i got over charged got only 8 pc of chicken 1 sandwich no biscuits 1 side and over charged for the order will never order from KFC again sucks i had to order pizza for the kids when they wanted chicken 43.00 dollars for this food down below again never ordering from them again
Got charged incorrectly for the meal and the cashier wanted to argue with me when the sign was posted at the drive thru. They always have a problem so you have to always be on alert with them.
Not always fresh chicken, sometimes dried out breasts.Not much , the chicken is greasy the breasts are still dry and the new chicken sandwich is not what you see on TV its a lot smaller and dried out...And theyre more interested in the online order that people who come in the store some things never change too bad go to Popeyes...
Terrible. Most ignorant workers. Didnt want to accept coupons and intentionally messed up the order.
First off the little old lady that is the manager is horrible.. not very nice and would not take my order through the drive through because she had no patience to take a big order.If I could give this place zero stars I would. The tall African guy at the register is so nasty and rude. He spoke to me in such a disrespectful manner when ordering my food. Then forgot my fries, so when I asked for them he was mad. He does not belong there.
I got dried up loose corn, I got gravy when I chose no gravy, no plates or condiment when I chose them. Grubhub like always great, but KFC likes to keep their food till the end when the FDA has regulations about how long you can keep food out. I paid enough to be able to get a decent meal.
Ordered chicken tenders and a biscuit and coleslaw. All were good. They have the best coleslaw I think. Wanted to try their new chicken sandwich but did not want to pay $7.
The poster clearly advertises the $5.99 sides as optional add-on but the manager refused to sell the chicken without adding the sides. What a bunch of crooks.Then I checked my receipt and they charged $6.99 for those $5.99 sides. I posted pictures for everyone to see. Why hang up a promotion that you wont even uphold?
Service is slow !! But food was good !!
The staff was friendly and courteous. Food was warm. I get the bowl with no cheese (by choice). The chicken was very crunchy and good but there was barely any corn or gravy.
Id give it zero stars if that was an option. The manager was working the drive thru. Spoke broken English and understood less. Out of Coleslaw. Very rude. Went inside to discover order was wrong. Missing potatoes were just tossed at us across the counter. Can negative stats be an option.
Seriousness and responsibility in any business is essential. If the information on the service hours says a certain schedule, it must be respected, the schedule says closing at 10 at night, I arrive at 9 and 10 and only with a voice of reluctance they tell me its closed. very very bad
Very disappointing. I ordered the 8pc original the $20 deal. So disappointed with the texture of the chicken - very hard and dry and was not KFC seasoned. How does that happen at KFC? How does the original recipe go from tasting like the original recipe chicken to tasting like the chicken prepared from someones home that doesnt know how to season chicken and over fries it causing it to be dry. Very very disappointing. Apparently corporate is not reading the reviews because there hasnt been a change in food quality at this KFC location.
Terrible service they forgot to give me my Mac and cheese and their biscuits were raw. They didnt let them cook enough so all I had was dough in the middle. When I called to complain there was no answer if I could give them a minus five stars I would.
Order taker didnt tell me you have a choice of side dishes with the $20.00 dinner basket.She gave 3 orders of mashed potatoes. And one gravy. When I returned home my wife asked me how come there was only 3 serving of mashed potatoes and nothing else. I said she didnt give me an option of having a choice. I dont know if she was working alone but it took awhile.Kentucky Fried Chicken isnt the same like when I was a kid. I guess the Cornell gave out too many franchises and quality when down hill like all the other franchises. Any how the chicken was cold and greasie , biscuits were hard . I remember when my daughter was young my wife and I would buy a bucket and then had a picnic. I guess that was the good old days when quality counted.It unfortunate now I cant share the same experiences with my grandchildren.Thank you for letting me rant on.Michael
Went through the drive thru and recognized the voice of the lady that worked at the hylan location that closed. I knew she was going to be rude, and boy was I right. She constantly gets orders wrong and then gets annoyed when you ask for it to be fixed.
Won’t let you use bathroom,that’s too bad
Past two experiences have been poor. Gave them the benefit of the doubt, but would not go there ever again. Food is terrible. Portions were small, and staff have attitudes. Not my kind of place to patronize. Will try other chicken places on the island, because this place has gone down the tubes.
I am completly disappointed with our experience today. We placed an online order for pick up. 2-12 piece tender meals with sides. According to the email I received, our order would be ready within 30 mins. My husband arrived to pick up our food and the staff was rude, unorganized and our food was cold. We had to toss our tenders into the air fyer and heat up our sides. We are NOT happy.
The food and the service is horrible. Nothing personal against anyone who works here but it was not a good experience. Understaffed, visibly dirty in the kitchen area. The servers shouldnt be cleaning the floor with napkins and then going back to serving. So I took the L on this one. Didnt even eat the chicken because it looked so dried out. Like I said nothing personal just needs to be retrained and extra hands. Hopefully things get better for future customers because I definitely wont be back.
This place was disgusting. They have no respect Or manners for their customers. They told me to cancel my own pick up order inside the store. It’s not possible. I tried to talk to them but they didn’t care at all and just told me to go take care of it myself.
First of all got a FACT this place is OPEN and Has Never closed They have essential employees there and they are going strong they have great chicken great employees dedicated cash customers they have always been there for ever and they were great place to go they don’t have an open dining room but you can carry out and go to Drive thru. The place is absolutely beautiful and the employees I want to phone the kind respectful and they really do move fast
They are so popular that they need more staff. Very understand and if it gets crowded youre in for a wait
Ive gone here three different times and the quality of the food is questionable. Management ought to be ashamed of themselves. Do the job in which the public expects, good food... KFC has been around for a very long time and she be a respected establishment not only that they should remain the same as it has been... however every time I give KFC a chance I get disappointed. Its quality is not the same. The chicken is either dry or old...one time the mash potatoes were spoiled and the gravy was old. I will be making a report of this thru the website as well. I do not want a coupon or a sorry...DO BETTER.
Seriously the worst place to get any food from. Ordered through Uber eats and they take their time with the order then multiple drivers apparently weren’t able to get it and still says “Wrapping Up”. Called the store over 10 times and no answer and then finally after basically waiting the whole time 20 minutes AFTER they close they cancel the order
Order my food online once it said “finishing up come pick it up” I head to the restaurant went to the drive thru waited for 6 minutes no one spoke thru the speaker so I drove to the window sitting there for 8 minutes no one comes to the window I had to go in the restaurant and I told the I was picking up had to wait an extra 30 minutes for my food the workers are very rude and unprofessional uses foul language and speaks to customers very rude and aggressive I wouldn’t recommend maybe just door doordash put their service is poor
They just throw things in a bag not even put them in right. the buiscuit was just on the bottom of a plastic bag all broken up . everything is a mess. and they take way too long for just one person in the drivethrew
The staff is courteous and efficient, but the food is not what KFC used to be..., it needs to go back to basics. I ordered the chicken crunchy style..., it was dripping oil, almost burnt crust, and too salty. Additionally, they no longer have the good ole potato wedges, they replaced them with the New fries, which also were too salty for my taste.
The food is up to par as far as KFC goes. The cashier Kim was extremely nice. She even offered up samples of the new French fries to try to draw in more customers for that product. If you do go, Make sure you check to see if you get every item that you ordered. Today I ordered cold slaw as an extra side. I did not get charged for it but I did not receive it. I would say 95% of the time they get your order wrong in some way. Also they do not offer drive thru service the last 3 times I went, you have to get out of your car and go inside and wait on line. I would have given 4 stars if the drive thru had been available.
The general Manager Victoria is disgustingly rude! There is no way she should be treating customers that way! Her attitude towards me while ordering for my 3 kids and Myself was out of this world. I would give customer service here a negative 5.
Service was good bit food was horrible
Ive been coming here for decades. The Cornell chicken sandwich is where its at. Although, on my last visit. I went through the drive thru and they had the nerve to say that they dont have enough chicken for my order. How can that possibly be when all u serve is chicken? .... long story short. I ended up in Popeyes.
The food was ok and the two piece $5 Fill Up Box is value for money. The service at the KFC on forest avenue is extremely slow. Went in with just two people ahead of me to order ant it took almost fifteen minutes to get to the cashier. Then the wait on the food is ridiculus. How would they manage if they had an influx of customers?
This is probably one of the worst KFCs in the country. The service is horrendous. So unorganized.
KFC is my Comfort food! Whenever I was on long business or pleasure trips, they were always available and Open no matter where I traveled.Their food taste great! Love those biscuits!!And my family uses them for almost All our Occasions, which helps Everyone get alongGood because of this...no mess, no fuss!The Staffs were always pleasant; and since their facelift, the place looks great.
Worst drive through I have ever been through. Tracy does not know how to speak to customers. She is telling the employees what to do over the speaker while taking the order. Then instead kindly asking if I want to wait 10 minutes for the hot wings, she says theres no hot wings. You need to wait. No etiquette. No class! Pure ignorance. Put her in the kitchen to cook. she shouldnt be dealing with people.
Drive thru has not closed yet again during dinner rush. Inside only 3 workers. Was told biscuit wait is 10 minutes, chicken will be done in 8 minutes. Overall no food was ready. This is common and why I usually skip KFC and go elsewhere.
The most by far THE MOST HORRIBLE KFC RESTAURANT EVER!!! Came in at 8:10 pm to drive thru and was greet like Usual then I asked the server to give me a second before I decided on my order once I did that the server automatically told me that the drive-through is closed instead of telling me the moment I got there I wanted to leave at that point but decided to go in anyways there was one more customer in front of me it seems as though there was only one working there he took 20 minutes to do the order in front of me Anne Hathaway almost 45 minutes in total from the minute I got there to the minute I left the chicken was over done dry and look disgusting to be honest I did not eat anything from my wife did horrible horrible horrible service and food. Don’t eat here
Staff is extremely rude. They never have white meat original . Ordered 6 biscuits said they only had 2 they offered me a cookie . I said how long for biscuits response was 20minutes .Thank goodness I hadnt paid the $30 yet. We walked out .
The worse foodMy chicken extra crispy 4 pcs Combo was nothing but rubbery😡😡😡😡😡🤬🤬🤬🤬🤬🤬I couldn’t believe it😳The fries were sooooooooo greasy It made no sense!!!!!Forget about the slider that came out straight from the fridge.!!!!!!!!!Will never go back🤬🤬😡😡😡😡😡
Today, as it’s raining we got a meal of 8 pieces from the drive thru. I couldn’t finish one piece, it was tasteless, ugly and stiff, they took advantage on the rainy weather and got rid of their trash by selling it to people who won’t come back and throw their garbage in their faces.We paid $33.49 for a meal that found its way to our trash can after 5 minutes of opening it.
Many times people say this place KFC is not professional , however one must look at who is saying it . This KFC is the cleanest and nicest place with in NYC . NYC is s dump and we know we have many food places opening but KFC leads the chicken business . What ever you think this KFC is safe and people are consistent with everything they do . The build needs a remodel and the dining room needs to be expanded . This would produce more sales and more people would eat there for lunch . The present staff they have are good and friendly . Before someone says something bad please take time out to view the whole picture for the staff are making the best they can do . I do not know any one there I am a neutral party just saying they have been good to me .
That chicken is not Finger Licking Good I wouldnt even swipe my EBT card here they dont taste like a chicken junkie fat chicken very greasy If Only They would clean that Monk thats the corner chicken the recipe is unclean chicken butt
The worst place ever you could imagine newyork horrible service very discussed in customer service route I drove for 29 minutes when I reach there it was still around 6 PM they tell me they have no more chicken I have to wait 35 minutes to get some chicken I regret it why are you in there I love KFC that after this place I promise I never eats KFC anymore In my life I end up spending 40 bucks and I threw the food in the garbage just had discussed in this places I should’ve paid tension to the reviews before I went there
I think they run short staffed. Because the drive-thru is hit-and-miss every time I go there. You can eat it but hardly anybody ever does. Food is good seems clean and fresh what is the inconvenience of having to get out of the car park the car I go inside
3 trips back to get my order right. 1st no fork for my Cole slaw, 2nd given mashed potatoes not Cole slaw. 3rd refused salt. John Refused to give his name. Another employee told me on the side it was not his real name. His breath stunk of beer and marajuana. Dont go here...
This place is the worst. Always understaffed . The drive thru is always closed. The drive thru is supposed to be a convenience. Every visit takes a half hour. Always have to wait for chicken to be cooked. I thought KFC was fast food. The worst service.
I ordered and was in and out in under 5 mintues. The cashier seem like she was new but she was very helpful into assisting me with my order. Shockley surprised how she took the time to help me out on my options.The only downfall was that the floor was wet and begin 6th months pregnant and standing on a wet floor was a scary situation. One wrong step I could of fallen. I told the cashier who helped me since there was no manager to tell. Beside the wet floor situation food and service was good.
Horrible customer service food was burnt they didn’t even take half the order and it’s the manager at the window with the nastiest of attitudes
This KFC has always been the worst. They can never get my order right. Theres always something that they do not have which to me is very strange. How do you sell chicken and run out of certain parts? To me personally, that is bad management! There should never be a day where you run out of chicken at a chicken restaurant. I always pay extra for breast parts cause I do not like legs and they rarely get that right.🙄 They always get something wrong. I ask for Extra Crispy and they give me Original. Whats the point of ordering what I want if they are going to give me whatever they want anyway?😠
The chicken are well season and well cook. however, must of the time the oil used to fry them taste bitter because it has been used many times. the restaurant itself is very dirty and de organize . the table and chairs are dirty with stain all over. the service is very poor. must of the time ,the drive through is closed. you have to go in the restaurant .
The food here is good, but they NEVER have enough of what I order ready to sell. I wanted 5 chicken breasts, all they had was 3. This is standard here.
I wanna give 0 out of 5 if I could because I spent $26 here the other day and I almost wanted to demand a refund just from how bad the food was. All the biscuits that I ordered tasted like dough,all the wedges that I bought tasted nasty,even the chicken tenders were terrible. I ended up throwing out most of the food and I usually finish any meal that I buy but it was so bad that I had to throw it in the trash. Im NEVER buying from this place ever again in my life and never recommending it to anyone!
The cashier let 3 people go before me as if I wasnt standing on line. I was standing there 15min before the cashier came to take my order.to rhan be told the chicken wont be ready for 15 to 17min after I payed for my food .... to top it off I was there 25mins before I got my food .
Terrible service. They will ALWAYS mess your order up somehow and then when you ask to have it fixed they will give you a hard time about it.Last time they got my order completely wrong and when I went back in the one employee was trying to help me and be accommodating and another woman (who I assume was the manager) was very rude to me and made it such a difficult process.
So everytime I order their food is good no problem but when me and my mom went for a Uber eats pick up I standed their told the guy the name and everything he left and ignored me while I stand their for 5-10 min thinking it not ready the lady ask me and I said the name and she takes it out from under where it has been their along time ago and the guy never gave it to me
Food tasted like it was fresh. Fast service. Didnt wait in drive thru long. Satisfied with my order. One of the better KFC locations.
I ordered a 8 pease extra crispy and it arrived 30 mins late and didn’t receive my biscuits and they threw in a cookie instead of my 4 biscuits. DO NOT GO HERE!!!!! Horrible service and terrible staff,found hair in my mash will not come back
Horrible staff. Just horrible. And the food was cold. Poor customer service is the line where I say seeya
The best KFC food Ive had.Nice girls team work there.Very polite and respectful, though understaffed they doing orders fast
The help sucks. They really dont care about the customer. The service sucks too, they work like turtles. No joke. There were 2 customers before me and it took 15 minutes before they took my order. Find a better KFC.
The service is terrible . All the staff are preparing food, even the cashier is taking one order & then running back to prepare food while the line is out of the door.
My order is wrong almost every time I go to KFC. When I did call to complain I was told that I had to come right back to bring it to their attention its too late. And they were rude about it even though it was their fault. And on top of everything they charged me for my new order of food.
Recently renovated, clean establishment. Friendly staff. Wait time for food was a little long due to kitchen problems but the staff was courteous and apologetic. They caught up and the food great.
Nice, clean KFC. Am upset they no longer have delivery via DoorDash or UberEats, because I have a long bus ride & bus transfer to get to this KFC.The KFC on Hylan Blvd is sorta dirty and they run out of stuff so you may not get what you want from the Hylan Blvd KFC.
Not great I mean service was good the girl working was really nice but the food wasnt so good we got the sandwich and the chicken was definelty old and past hold time ... Very upsetting to apend 30 dollars on dinner and have an unhappy house tenders were ok
Screwed up my entire order. Charged me for things i didnt order. Had to go inside from the drive thru and when i got my order it still wasnt right not even the drink. Problem is that whoever took the order can very obviously not speak or understand the English language they screw it up everytime ive ever gone there. Im contacting corporate about this joke of a location and its terrible service. Never going back here again. Its a complete waste of money and time.
Made order with GrubhubThey didnt allow me to pick it up from the drive thru window,Food was cold,Missing items...Rude Stuff and Manager with a very Bad Attitude...
They messed up the whole order, staff was rude... my daughter is allergic to gravy and they put it all over the food, after we said no gravy and the receipt said no gravy, and forgot to give us the rest of our order.
This KFC location has turned into a HOT GHETTO UNPROFESSIONAL MESS.I hope Corporate reads this and gets this location in order.Was ordering from the drive-thru....The male worker was nasty, rude and claimed I couldnt make 2 small orders with separate Bills. I was told to order and go back around to order again.I left and ordered from Popeyes.
This has got to be the worst kfc i have ever stepped foot in. They never have anything there workers are horrible dont waste your time coming here.
This is the slowest kfc location I been to in 5 boroughs and dont even know how to control orders and take orders .came in at 633 and left at 710 for 2 chicken Nashvilles and a drink you guys better shutting down been to dunkin donuts that have 2 workers and they been faster very sad
Not enough staff it seems. The cashier handled the money as well as fixed the orders. I wasnt fond of that at all. Nice guy but I wont be going back anytime soon.
MANY TIMES THE ORDER IS WRONG OR THE ORDER IS OK BUT,NO CONDIMENTS.THE CHICKEN IS VERY GOOD WHEN ITS NOT OVERCOOKED.THE PLACE IS CLEAN AND STAFF IS DELIGHTFUL.LAST TIME,GRUB HUB MESSED UP THE ORDER,KFC MADE IT BETTER AND FIXED THE ORDER WHEN I ARRIVED.WHY DID I TIP THE DELIVERY GUY SO MUCH WHEN THE ORDER WAS MISSING AN ENTIRE MEAL? NEVER AGAIN.
My chicken was fried, cooled down, stuck back in the oil to heat up. Think a person doesn’t notice that? I had to put napkins on the chicken to get some of the oil out. Im a KFC fan but this one is the worst. My 2nd and last bad experience at this location.
The Drive-thru experience was terrible. I was first greeted then told by another worker it’s closed. They thought it was a joke, but ha-ha. This place is so garbage, and so depressing. This ugly ape had the audacity to make this funny.
If youve been to a KFC then you know what kind of food they have. Got 2 thighs and 2 legs original recipe, plus mashed potato and gravy, and a biscuit.Staff was friendly and got my meal ready quick. Have been going here off and on for years. Will continue to do so.
The chicken was overcooked and when I took it back they gave me more burnt chicken told manager and he said all the chicken was like that. The place was smokey needs new management. They always out of something service horrible.
Horrible service with DoorDash. I ordered at 8:30 and received a call from my dasher, saying they ran out of chicken at 9 at night, when they close at 10. Horrible
Ordered food for the football game and was helped by Vernon at the drive though. Made my day how up beat and friendly he was. Food was good ofc
Always disappointing, the whole place is greasy, floor is slippery because they never clean, staff are always distracted and have no idea what theyre doing, New people work there every day. You dont trust the cleanliness of the food, It made me hate KFC food after I was a fan.
Ordered and paid for Eight pieces; got six burned pieces that tasted Rancid: the oil they cook in is burned too?Please hire staff that are able to read the order and count, as our order the last time we were here, last year, was short, as well.
This kfc is a pain in the a$$, the more important part is that the food is usually fresh and tastes good (for kfc) but they almost ALWAYS screw up your order, so just be ready for it and check your bag, and for some reason you usually end up getting an attitude from the window.Usually Ill go to Popeyes up the street, more of a wait but nice ppl in there and the food is generally better. But sometimes you gotta have the colonel
This place is the worst. Always under staffed. I wait too long for food. Im on the drive thru. They make me pu up so the camera wont show how long they make people wait. Horrible
They always forget ur drinks when u order through Grubhub and DoorDash and ubereats and they always blame it on the driver and then on top of that they take forever to approve the order
The service at this location is atrociousand the manager and staff are low grade nasty. They want to make up rules which dont apply when ordering and refuse to make the grilled chicken. Too many KFCs are working under their own rules and this is bad for franchise......DO NOT GO HERE.....TRUST ME
This place has come along way, help was tons better than it has been in sometime and it shows. They are quick and efficient and the food tastes better.
Worst staff around.....the kids that work there are slow,,,unmotivated...and are FILTHY. This place needs to be shut. These are the same kids that want to make like 20 dollars an hour ? They deserve to see the Welfare line their entire lives. Sorry my skin isnt black enough for you. Thank God.
Chicken and Waffles 👎🏻! Don’t waste your 💰! I don’t know why I even tried it...worse ever, chicken was dry waffles taste weird! Yuk! Service was slow, drivetru was out! KFC put up a sign so people don’t drive up just to be told you have to come in! Get it together!
Been going to this place for years. The service is good and fast and the food is always fresh. On busy days you may have to wait a little but otherwise quick, polite & efficient service.
They were NASTY and rude to us .LIED about the chicken they gave us.GAVE US PATTY BUNS INSTEAD OF BISCUITS AND 45 MINUTE WAIT. NASTY AND DREADING EXPERIENCE AT THIS KFC. THE WORKERS DEFINENTLY DIDNT WANT TO BE THERE AND NIETHER DID I
Staff is very nice. The chicken doesnt taste as good as it used to.
Havent been there in quite a while, the food was great!!!I love KFC!! ❤❤
Horrible place. Every time I have been there food needs to be prepared and always running out. Place is usually dirty and you can smell the dirty oil that is used to get the chicken. If I was able to give it no stars I would.
I’m extremely disappointed first of all they got my order wrong I asked for chicken colonel combo instead they gave me 2 chicken little. I was not satisfied with the food the chicken was really dry and looks like it’s been on shelf for some time now. I would never come go to another kfc again. You did me wrong Col. Sanders.
To my knowledge, we only have two KFC restaurants on the Island and the Forest Ave. location is by far the worst one. Rude staff, dirty dining room, and constantly running out of menu selections, this location should be closed or totally revamped.
Service was lousy. We stated in the drive thru was rushed by the attendant and didnt have time to see what we wanted because she said she was on a time frame smh. Went inside and it only got worse!
Messed up my order and the food was cold🤦🏽♀️🤦🏽♀️
This KFC is INFAMOUS for STEALING customers chicken. If you order and pay for 12 pieces of chicken they will only give you 10 or 11. and if you dont count the chicken in front of them to show them that they have in fact shorted you they will deny it. As if you would lie about not receiving a piece of Chicken. Long story short Count Your Chicken
Horrible KFC .Bad service, rowdy staff that constantly changes and frequent chicken piece shortages.Also 9 times out of 10 they will get your order wrong in the drive thru...you HAVE to check your food before you leave.Avoid this place.
They were all ratchet and ghetto. The service was poor they were rude and the chicken was hard and old. Still ate it tho smh....
This review is for the people who are in the store but didnt make the order yet. To those people, you need to get out of the store and go to the boost mobile across the street.Your welcome everyone.
KFC needs to clean their Chicken Man I dont understand how you get an A rating with greasy chicken like that the workers are disrespectful some of workers didnt wear masks I paid $40.00 for my meals and they forget one of my orders never ever again Im leaving Kentucky and heading to Louisiana
After bailing out of a Popeyes nearby cause of poor service, I was pleasantly surprised with the friendly service here! Food was ok too!
Second time that Ive been to this place and second time Ive been disappointed. The wait time to order is ridiculous. The staff ignores you. Doubt that Ill go back to this place.
I went through the drivethru n I was trying to make 2 seperate orders n the person was getting very rude n said he can’t do it I was telling him I do it all the time then he proceeded to get very rude I again told him I do it all the time is it a brand new policy he rudely and loudly said someone has to come in to place the second order n wasn’t trying to hear me I said the sounds so stupid I’m going through a drivethru n have to get out n go inside to place another order n he said I heard what you said and I said good then he said watch they way you talk to people handling your food you never know what can happen so I took that as a treat like he was gonna do something to my food so I walked inside and asked him why did he threaten me with my food he said it wasn’t a threat which it was and the person inside ordering said I’m kinda scared to order something with them threatening people with their food just very rude and disrespectful he would not tell me his name but his tag on his shirt said comanager it happened around 9:25 pm today March 25 2019 very disappointed he must be new the normal lady there is so nice this whole situation just makes me not want to go back
Very slow service... Food was very well made doe.. Just hated the long wait as i was the only customer inside..
Really bad service. They talked to the customer really rude. And there is people who talk in Spanish and they don’t want to talk to me in my language. They should fire the workers. Worst Staten Island KFC.
This kfc is the worst gives forest ave community a bad look and the people that work there are very unpleaseant and ghetto they need classes on how a buisness works and maybe they are all looking for a paycheck.. i have went there many times were its the same thing they are always out of something or you have to wait or they have a line out the door..at least hyland blvd treats customers better such a shame kfc is wasting their time with this location and staff
Drive thru closed,gave me incorrect order...They need to do better
My husband ordered a sandwich & it looks like they just threw it in the bag for we could put it together ourselves. Very Sloppy.
Fast service thru the drive thru and the food was actually hot this time
This is one of the worst KFC Ive visited. There is always a wait, no matter if your inside or drive thru, they never have all the food made, the only upside to this KFC is that the staff is nice
They were pretty busy when we went but the manager still took her time to make sure I order was correct I Give It 2 Thumbs Up
Long wait time. App orders took preference over customers in store it seems
The drive thru did not except credit cards and the line was out of control. One cashier and they couldnt get the orders correct...one to many times in this place.
The food is disgusting, they never have anything in stock, and they love making you back up to reset their timer so the managers dont know how long it takes to give you your food.
KFC on Forest Ave said is open until 10pm Sunday, but the drive thru not the store, store close at 9pm. I knew today when I went to the store. I try to go to the drive side and they refused to take my order because I was not in a car.
I went to KFC on forest Avenue on 12/16/16- there was not hear. I felt bad for the employees . The temperature was in the 30s- it was colder in the restaurant than outside. Management should be ashamed of themselves.
WORST ONE EVER KFC I HAVE BEEN , THE LADY WHO WAS AT THE DRIVE THRU attending personal MAY 1ST 9.25 PM 2016 WAS NOT AT ALL EDUCATED and trained IN HOW TO SPEAK TO CUSTOMER, very poor customer service WHEN I ASKED 10 PIECESOF CHICKEN, SHE SAYS I DONT KNOW HOW Many THEY HAVE AND STUFF, DUH, WHY DO YOU EVEN COMMUNICATE, THESE PEOPLE NEED TRAINING AND THE FOOD IS TOO COLD TO EAT, NOT A GOOD PLACE TO EAT AND THEy LOCK THIER GATES TOO EARLY AT NIGHT on SUNDAYS , THEY ARE NOT UPTO THE LEVEL OF WHAT WE EXPECTED , I DID NOT BUY FROM THAT KFC JOINT.
Went close to closing and they hardly had any soda flavors left, and the Dr Pepper I got was nasty.
Customer service here is absolute garbage but the food is soooooo good. Management should really be taking care of their staff, the kids are constantly pissed off and seem irate.
Service has been sub par lately. Help outsells at window. Orders arent always filled correctly but chicken is consistent
Quality of food was abominable and the prices made me decide it was my LAST visit there.
Great chicken tenders & sticker shock.
Never mess up my order
The staff was very courteous and getting my online order ready.
Food is never ready but understood with covid but otherwise friendly service
Food is good but service could be better. They run out of things often, and drive through is often backed up.
The KFC was good the lady said I can have two extra sodas and I have I think it was three or maybe two channel 2 or 4 chickens but it was good
I went to this restaurant yesterday with my family n i have 2toddlers and the cashiers there n manager was more then helpful to help me to my table and ask me do i need anything thru out the time we was eating and they have the breast and wing there for 5 dollars now so awesome deal
They never have grilled chicken they just gave some to the guy right in front of us then tell me they have nomore then l ask for green beans and what think they said. No more green beans ridiculous....
How hard is it to get a order right. I went here twice in the last month and they messed up my order. They mainly fool around thats probably why they get peoples orders wrong.
My food was cold my drink was missing From my order and I asked for honey bbq wings and there were barley any sauce on my wings
Nathan is a shift mgr waited on me Im shocked only in the fact they greeted me.Nashville hot is the answer to spicy hot chicken. Great fast friendly.
Food is good. Workers are pleasant but service is slow.
Chicken was good, but potato and coleslaw shrinked in size, it is half of what it was before.
Nasty. Everything tasted funny I should have known though. The staff looked cracked out and the place was dingy. Stick to popeyes in the mall or any other place in the world
Good food
I do love this KFC... The staff is very helpful and accommodating. I appreciate the service they provide.
Clean restaurant. Polite employees. Sometimes a little understaffed but otherwise pretty quick service. Fairly priced.
Order combo with gravy 2 piece of crisp chicken with cookie and biscuit that was good but the buffalo wings bad choice.
Great fresh food!!! & Luis the manager & his staff are great with multi tasking and tackling large crowds with ease great team work guys
Its really a bad bad place, they always give you small pieces, even when you ask them discretely to give you good pieces because of last experiences, they say Yes and they do the same, I really dont know why people go there at all, I am sure its not the employees, its the management asking them to make most potions small
Very bad place, we order items and ask plates they not give plates and stuffs
Drive thru didnt work, I go inside ordered a 16 pcs. Bucket meal and they had no plates or forks.🤦🏻♂️😡
Nice costumer service they didnt have enough biscuits so they offered us an extra side instead
Great food great service just wish you can mix and match more because not everybody wants dark meat in the bucket and I sure wish they would make deliveries
They forgot my fries which i paid extra for... and they dont pick up the phone
Waited 20 minutes just to order, this place sucks, even the Dpordash drivers hate it
Not a fan. Always gets my order wrong.
They need to change they’re grease more often, chickens I got today is very dark, Taste very bad too...
Great service considering I didnt go into the place...Drive tru was good.
Not good at all. The women dont even wear hairnets or gloves. Disgusting atmosphere. Go to popeyes better!!!!
THEY DONT WEAR GLOVES! Just witnessed some lady smushed a sandwich together WITH HER BARE PALM!! Disgusting, she the cashier too!
Staff very professional. Everyone thank you very much for making our experience and family dinner perfect.
Used Doordash the delivery was fine but the food was horrible. Messed up the order and best believe I will not order from them again.
Tasty according to the KFC brochureCustomers service was out standingCooperative staffKeep it up
Terrible😡😡😡😡 u have yo wait 20min just to get your order, was over 24hrs ago, they need more staff 👎👎👎👎
Its okay kinda slow always check your package before leaving
Cold food
Why is it 8:50 and I’m being told they are closed ? When Google says they close at 10
I Love KFC Their Foods Soooooo Good, Tasty & Deluxious!
Terrible service, unprofessional. Havent been to this KFC for about a year. I have been going to Popeyes due to having a bad experience. Looks like Ill try again next year.
I went there twice and both times The chicken was stale and it take old I wont be going back there anymore
Dirty floors, bad customer service. This location doesnt take drive-thru orders.
This KFC Is Very Dirty Tonight AndPlace Is Freezing And BathroomChicken Fryed To Hard And Very Greasy .No Straws Or Utensils Available .Food Is DisgustingPlace Is Filthy .Employees NotFriendly And Waiting Time IsVery Slow .Department Of HealthShould Inspect .I Am Never Eating Here Again
When manager Victoria is on duty everybody is on their best behavior. Victoria herself couldnt be nicer.
Unprofessional. Dont look at you when talking to you. Paid for the order which was incomplete. Didnt notice until after I got home. Will never go back to this store again.
Just been fixed up,crew is ok,much better than the crazy lady at Hylan location
They dont change their gloves after they touch money then they make food
It was disgusting. The chicken look and tasted like it was cooked 3 months ago never again😨
The food isnt too bad, but the customer service is terrible such, attitudes.
Ill remember next time not to go there unless theres a FRESH tray of chicken out... THATS ALL IM SAYING...
Horrible service they rush you, then dont put your whole order in your bag. Something is always missing.
Food was cold and tasted terrible. Employees couldn’t find salt.
Excellent service, Covid-19 safety procedures in place.
🤒
2 times ordered through uber meals missing items.
Better staff. The kid there didnt know what he was doing leaving his manager to do everything for him
When i came to the one at forest ave in staten island, I didnt get napkins, a fork or spoon, my cookie, and the staff are moody
It was alright. The service wasnt that great but I still did get my food; Even though there was no spoon for my mash potatoes.
The staff is very rude. An closed an hour earlier than closing time because they had no food left.
The place is a massively worng for Everything ,workers do not know what are they doing, giving out worng orders..long Waiting line..
Fresh cooked food and always HOT!! GREAT CUSTOMER SERVICE and also a well kept clean place to enjoy with friends and family.......
Total reviews rating 3
199 Reviews for KFC 2023:
Review №1
2021-09-07First of all I’m never coming back here. My bowl was cold and gave me a spoon!!!!! Who eats chicken with a spoon. The drive through chick was hella rude. I only go to kfc for the famous bowl. without that I see no reason to be here. You need employees you care. This chick obviously doesn’t. She should be retrained on how to speak to customers and make people want to come back to this establishment
Review №2
2022-06-05This is the worst kfc Ive been to in my life, I feel like vomiting after eating here. After seeing the reviews it makes sense and wish I looked at the reviews before I ordered from here. All the food was cold, chicken was cold, over fried and dry and tasted disgusting, mac and cheese was cold and dry and even the coleslaw was dry, fries were also cold and very dry. Do not eat in this garbage place!!
Review №3
2022-06-26Ordered through Uber Eats. Food came quickly, however, everything was cold. Ordered the popcorn chicken and it was dried out and hard. The fries were cold and greasy. The famous bowl was supposed to be popcorn chicken with mashed potatoes. Well as I said above, the chicken was dried out and hard and the mashed potatoes were nothing like mashed potatoes Ive ever eaten. Needless to say, we will never be ordering from here again !
Review №4
2022-03-228 pm: The GM, Stephanie Girgis was rude, aggressive and discriminatory in the drive thru and refused to serve me. She stated she had none of the chicken for the order. I asked her to confirm that I heard her correctly that they had no chicken to fill my order eventhough they would still be open for another 1 hr and half (per her stating what time they close). Then she stated that we would need to wait beyond 25 min if we insisted on being served and to leave the drive thru. I told her I still wanted to order and pulled up to the window. There she started becoming irate and telling me to come inside. I then asked her for her name, store location # and contact to corporate because I was not about to go inside to be treated worse. She then threatened to call the cops to get me to leave the drive thru but when I reiterated that all I needed was info to file the complaint, she had a person of color write it (she couldnt even be bothered to write her name herself) and meet me outside. This was a very weird experience and unsure why this lady is so angry about people coming to a chicken place asking for chicken 🙄. Honestly just close earlier if you want to be done for the night 🤷🏽♀️
Review №5
2022-02-08I wanted to try the Beyond Chicken and it was really good! I really appreciate how they cooked the chicken separate from the regular chicken.
Review №6
2022-06-21Worst customer service ever!!! I was yelled at thru the drive thru intercom and when I told the manager I didn’t want the food anymore and What was her name so I could report her, she said no and closed the window. I walked in to get the name and asked some of the employees she told them not to say any thing and she would call the cops on me smh. Worst customer service ever!!! And I was hungry smh.
Review №7
2022-06-17Horrible place, the workers in the drivethru are very rude. The drivethru worker yelled at me for asking about a bucket meal. She then yelled at me to go all around and come inside for no reason. Very rude workers and the food is old sitting there all day while the workers lie and tell you it was just made! I would never come back here and would not recommend this location to anyone. Go next door to Boston Market!
Review №8
2022-06-13This is the worst service I have ever experienced, and the drive thru is even worse. I dont even get napkins, and the attitude is so rude. Im never going back.
Review №9
2022-02-13To be honest, not the best service. I order Pepsi basket in mobile app, but they didnt give me anything. And when I came back asking why? they told me We dont have any Pepsi. They gave me lemonade instead, but Im still disappointed in service.
Review №10
2022-02-25FOOD WAS DRY & NOT HOT 2 OUT OF 3 TIMES ! NOT GOOD AT ALL. KFC CEOS SHOULD BE NOTIFIED...ALSO BOSSES & EMPLOYEES SHOULD TAKE MORE MORE PRIDE IN THEIR WORK