Kimberly Scott Office Furniture in Albany

Review №1

2018-07-14

We were satisfied and loyal customers until this year. When we first opened our door in 2007, we furnished our 800-square-foot office suite with $11K worth of desks, chairs, a conference table, file cabinets, etc. As needed, we went first and only to Kimberly Scott for additional furnishings, and when we expanded in 2015, we acquired an additional $7K worth of desks and chairs. So it was only natural for us to return there in late-December of 2017 to replace the 10-year-old desk chairs, to add a desk and two guest chairs, and add some panels around that new desk. We were told that the desks and chairs would arrive in a couple of weeks, but it would take a month to get the panels. No problem.When on February 12 I inquired about the status of our order, I was told (by e-mail): “Sorry for the delay. The office chairs are in but the desk was back ordered and I’m expecting to see that on Wednesday of this week. I’ll touch base when it arrives to schedule for later this week. The panels are still a few weeks out.” And then an hour later: “New update!!! The desk just made it in this morning! How does delivery tomorrow morning look for you? … I’ll get an update on the panels and let you know the anticipated shipping date as soon as I can!” So the desk and chairs were delivered on February 13, though the guest chairs were – to our surprise – not what we had ordered. We accepted them and – our mistake – paid the balance due in full.The next week we inquired about the panels; the response: “I just an update request from the supplier and will get back to you as soon as I hear something.” We inquired again the following week, and were told “I’m still trying to get the delivery date from our vendor. I apologize for the delay, I will be in touch as soon as I have more information!” On April 23 another inquiry produced this reply: “I’ll check it out with them again this morning and get right back to you! Again, I do apologize for the delay.” On April 27 we were informed “I just got word that we are going to receive the panels today so we should be able to deliver to you early next week.” The following Tuesday, May 1, panels were delivered, but alas, not quite completely. Upon inquiry, we were told: “Turns out that the panel company sent one of the top caps the wrong size, everything else is OK…I sent over a pic of the issue and they said they would get one right out. I’ll let you know as soon as I have more information!”When we inquired on May 15, we were told: “I’ll call now and see if they have a shipping date for the top cap.” The on June 15, when we again inquired, we were told “I do apologize for this inconvenience! We are just waiting on a top cap that was set in the wrong size 6” too short. As soon as I receive this piece I will be personally delivering and installing it for you. … I’ll be in touch very soon with some answers.” Another inquiry on June 27 went unanswered, and as of July 14, we haven’t heard a peep from Kimberly Scott about completing the order.Needless to say, when in April we needed to set up an additional 5 work stations, we did not go to Kimberly Scott, for we could not be confident that the work stations would be there when we brought on the new staff.