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Total reviews rating

199 Reviews for Kimpton Muse Hotel 2023:

Review №1

2022-03-18

I’ve stayed in New York a few times and it’s always like staying in a shoe box. This place was NOT LIKE THAT! It’s ambiance was modern and sleek, the rooms were roomy and we even had a very nice large balcony! The shower was my favorite part because both shower heads worked great and the water got very hot !! Which I enjoyed! The shower was roomy and even had a ledge. It was great. The room had 2 beds and a desk chair and sitting couch with a closet included and working refrigerator they even had a blow dryer. This place is great!! Everything worked and it was a pleasant surprise staying in New York!! Definitely would stay here again and give 5 stars would recommend!

Review №2

2022-02-20

I really enjoyed the room! I’m a stones throw away from Times Square, a quick stroll to the subway to get where I’m going, and something that’s not so popular in comments which I think should be… the beds and pillows were SO NICE! I slept better here than in any hotel in recent history! I’d stay here just for the sleep quality alone.Edit* It does get a little loud given we’re next to Times Square but nothing terrible. Still greatEdit** and they let me check in at 7am after flying a red eye! That’s amazing, thank you!

Review №3

2022-06-20

Daniel was absolutely awesome! His customer service & demeanor was profound. We definitely picked this hotel for its location however it definitely exceeded our expectations. From the gym & office located on the bottom floor to the complimentary wine tasting for the weekend guests. The ambiance and spaciousness in the rooms and lobby area were definitely appreciated. We are more than satisfied with our stay especially with the customer service from Daniel!!!

Review №4

2022-03-06

Fun place to stay within walking distance of Times Square and Broadway theaters. Our room was nice, well appointed and clean. It can get a little noisy but not too bad. The real perk was the staff! I didn’t get everyone’s name but everyone was so helpful with directions, places to go, time to get there, etc. Daniel, in concierge, helped with restaurant recommendations and reservations, all excellent!!! I even had to call the hotel at one point to ask the best way to get back via subway and the staff member was so helpful! You made NYC feel like home and I’ll be back for sure!

Review №5

2022-02-11

Room is small but comfortable and furnished with an Art Deco shiny theme. Check in was quick and friendly.Minimal street noise. Good midtown location. A bit too close to Times Square for my purposes- but if you want this locale then it’s good.

Review №6

2022-05-18

Great Hotel. Warm & efficient staff at the front desk, fabulous Art Deco rooms, comfortable beds. And a complimentary wine hour hosted by Joseph who welcomes guests exactly as youd wish to be at the end of a busy day.

Review №7

2022-05-06

Lovely hotel in the heart of the theater district. Bed is great. Unfortunately, no breakfast offered and the bar is closed. My only complaint is that the lighting in the room is bad and especially in the bathroom. Almost impossible to put on makeup in this lighting. Otherwise, great place.

Review №8

2022-05-01

Kimpton muse overall is a top notch place, and its animal friendly which Is fantastic, there were a few things a miss hence the 4 stars I gave it, there was no coffee maker in room and their restaurant is closed but it is due to covid so no real fault to them, I only one electrical socked worked in our room which was annoying, the carpet was pretty Yuck Im guessing its because it being a pet hotel but when your staying in the king suite paying $460 a night not including the $70 a day for parking you would think youd get better, I would suggest getting rid of carpet but again I get it, its an old hotel, one of our bathroom towels had brown stains on it which was not so great to see. As I said though all in all its a fantastic hotel with even better staff and an awesome location, you are literally in time square. We will 100% be returning if theyll have us and would genuinely recommend.

Review №9

2022-02-01

Positive: The room was fine Negative: The room had a space heater because it was so cold. internet was glitchy, the bar/restaurant wasnt open and there was no housekeeping service. I get the covid protocols and have no issue with that but they had some nerve charging the resort fee.

Review №10

2022-01-31

I live in NYC and do staycations often:King spa balcony- room 1503Several outlets and light fixtures not working.Heat unsatisfactory (had a space heater sent up and it turned out to be a very loud $10 space heater).Soaking tub filled with rusty yellow water like due to the drain which constantly leaked, so it ended up being a fairly useless feature. Bummer.No water or mini bar provisions.WiFi was so slow we ended up using our cell service instead.Decor is tacky and uncomfortable.Balcony was not cleaned up for our use. None of the lights on the balcony worked.This neighborhood doesn’t have much in the way of good food. Time Sq is kind of a dead zone for fine dining. There is one drastically over priced bodega a block south there’s a mid range taco joint next door.All in all we were not impressed.