King ORourke Cadillac image 1King ORourke Cadillac image 2King ORourke Cadillac image 3King ORourke Cadillac image 4King ORourke Cadillac image 5King ORourke Cadillac image 6King ORourke Cadillac image 7King ORourke Cadillac image 8King ORourke Cadillac image 9King ORourke Cadillac image 10


Phone: +1 631-498-8561
Site: https://www.kingorourkecadillac....
Opening hours
  • Monday:9AM–8PM
  • Tuesday:9AM–8PM
  • Wednesday:9AM–8PM
  • Thursday:9AM–8PM
  • Friday:9AM–8PM
  • Saturday:9AM–5PM
  • Sunday:10AM–4PM
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Total reviews rating 4.4

161 Reviews for King ORourke Cadillac 2023:

Review №1


I made an attempt to address an airbag recall at another Long Island Caddy dealership and the result was not good at all.I got an appointment at King ORourke (very nice phone receptionist) and arrived promptly at the dealership for the scheduled service. I dont live near this location, so I had my fingers crossed. Mike, the service writer, checked me in right away to begin the replacement. All went well within the promised time frame. The only nits to pick were making me wait for a car wash that they couldnt provide, for some reason, and a large greasy palm and fingers impression left on the brushed aluminum glove box valance. No big deal. They did offer a rain check on the car wash? I would gladly return for additional service work as everyone was generally polite and helpful.

Review №2


I just picked up my new XT6 Premium Luxury and I must say that this was by far the best leasing experience that Ive ever had. Ive leased and financed many vehicles, and many of those experiences were good also. But my sales advisor (Ken B) and the Sales Manager (Vinnie D) here at King ORourke Cadillac, went far and beyond to what Ive experienced in the past. Id like to express a big thank you to Ken and Vinnie for making my very first Cadillac experience, an easy & truly enjoyable one. I was not pressured, there were no games; it was purely a straightforward, honest and super friendly experience. I am so happy with my new XT6 and I highly recommend this dealership and my sales advisor Ken Berini, to anyone considering a Cadillac.

Review №3


If youre looking for a new car make sure you stop by this dealership. Ive been looking for a new car and every dealership is way overpriced. I couldnt believe the deal we got on a new caddy. It was about the same price that Kia wanted for a new compact SUV with less options. And the people working at this dealership are fantastic they worked hard to get me the best price.

Review №4


The back of my SUV slammed down on me. Thank God I didnt have a child in my arms! Ive been waiting weeks for the part. The SUV is useless to me if I cant open the back. ive been on hold now for 25 minutes. No one knows what they are doing in this dealership. A person from parts just came on and said they cant find the part! Its on back order which means this must be a dangerous common problem. Ive been on the phone for an hour now and Ive still got nowhere. It is a circus there!

Review №5


Had an amazing experience at King O’Rourke Cadillac. There service department is fantastic my service advisor Rose Nason was amazing and very knowledgeable. Very fast service department did not have to wait long at all. She took care of all my needs. I was a manager for a dealership for years and I highly recommend Rose Nason. Thank you again Rose.

Review №6


Service department is a joke. Made an appointment a week in advance to bring vehicle in for full service, including check engine light. Dropped off vehicle at 730am. No communication at all from dealership, called them at 3pm to get status “sorry, we’re going to have to keep your truck” - to find out the vehicle was never even brought into the shop or looked at. Do yourself a favor and buy/service your GMC truck at another dealership to avoid the inevitable frustration that will be had when dealing with King O’Rourke.

Review №7


Last night I blew a pothole bad on the LIE and for the first time used the on star / roadside assistance to help. This dealership king O rouke was the first to respond to the call, an awesome guy by the name of Anthony showed up about 20 minutes later and had us back on the road within minutes. Took off the damaged wheel, assessed the problem, diagnosed what we should do to fix original wheel. Anthony has been working with Cadillac for over 25 years and knows the newer model Escalades inside and out. This gentlemen really turned a terrible experience of being stuck on the side of the road to an awesome experience. I can’t thank Anthony and the King Orouke team enough. Cheers

Review №8


I bought a XT4 and a week later my car was having a issue. Called up Spence Mannion and really took care of me. He want above and beyond. Excellent person to deal with. Thank you Spence for everything you did for me.

Review №9


I had a great experience purchasing my vehicle with Frankie — honest, dedicated, efficient and professional service.

Review №10


Sales is OK, service is TERRIBLE. Wait all day for an oil change and tire rotation and pay $150... Had garbage service first time, and they apologized and offered to detail my car at my next visit - they did SUCH a horrible job that I got the car back dirtier than it was when I gave it to them, and a scratch and dent in the hood to add to it.