Kohls in Buffalo
Categories
Location on the map
Buffalo, Erie County, New York, US
Service options
Health and safety
Highlights
Accessibility
Planning
Payments
Site: https://www.kohls.com/stores/ny/...
- Monday:10AM–9PM
- Tuesday:10AM–9PM
- Wednesday:10AM–9PM
- Thursday:10AM–9PM
- Friday:10AM–9PM
- Saturday:10AM–9PM
- Sunday:10AM–8PM
Kohls in other cities:
Absolutely love Kohls!Update: Kohls still has the number one customer service team in retail. I called the other day looking for some jeans for my daughter. The woman who answered was extremely busy, because it was a sale day. She also was not issued one of those price guns that tells you whats in their inventory. So she asked what it was I was looking for disappeared for a couple of minutes, came back to verify something, and went back to search for my items. Unbelievable! In the middle of a chaotic sale day, this associate takes the time to rifle through piles of jeans in order to find a specific size for my daughter. And when she was done she wasnt aggravated, in fact she was very apologetic, because they didnt have them. 💯➕
There were two cashiers open. One spent 14 minutes talking to the lady she was helping about coupons she could get. The other one spent 27 minutes chatting with a customer about Christmas presents she got for her family, the woman was already done with her transaction at minute 16 but they decided to stand there and hold up the line to talk for longer. There were 11 people in line including myself (I was next) and by the time I got to the register there were only 4 people behind me, everyone else abandoned their carts and products by the line because waiting 27 minutes for the 2 ignorant old ladies to stop talking wasnt worth the cheap clothes and hand soap that will give you a rash. Literally the worst store Ive ever been to.
Whats a point have this little things on clothing if it probably doesnt even works? Last time 3 of 5 purchased items had this plastic things, 2 was taken and the last one I had to return next day to take it out. And some clothing with 70% off or so is not really cheap its still way to overpriced
Customer service here is E-X-C-E-L-L-E-N-T. The white woman with black hair (Im sorry, there is no easier way to describe her and I dont recall her name) at customer service has worked here for as long as Ive been coming... and she is great! She knows what she is doing and is quick and efficient. The other staff are lovely, too!
Big thank you to the lady I spoke to in customer service over the phone. I had called another Kohls in Williamsville and received nothing for help really except to call other numbers. Paul, the manager, understood exactly what I needed help with and was more than willing to do so. Afterwards, upon checking out Alexis, the cashier, was extremely polite and reached out for assistance when I showed up in line and gave us a great experience. Great place to shop and amazing staff.
They need to change their policy and re-open the fitting rooms to allow people to actually try the clothes on to find the right fit. Not all stitching is as simple as waist width and leg length. They are going to lose a lot of Business, I know they lost mine till they change this.
Everything here was good. By the book with covid 19 regulations and protocals... everyone had a mask on, my only complaint was that some of the stuff I wanted was to expensive... but the store is nice, and very clean... and very orderly... with lots of employees ready to help...
Black Friday shopping went quickly and I found everything that I was looking for. Staff was helpful during the stress of the day. I was pretty impressed with the man that helped me out. He went out of his way to find a shirt size I needed. Checkout was a lot quicker than I was expecting. All registers were open and worked like a well-oiled machine.
I like kohls, dont get me wrong. Tons of great clothes and shoes. Theres always a coupon or discount to be found. My biggest deterrent is the dressing rooms. You know, the place Im going to strip down and try on all the things you want me to purchase, is so filthy. Today I went in right when the store opened - 9am on a Sunday morning. Which means nobody used the dressing room before me. All 3 that I ended up using were gross. Didnt try any bottoms on since I wasnt removing my shoes..
I really do not like to go to places like this. I love to buy things at the Goodwill. I do not ever like paying full price for clothes. But hey! When someone buys you underwear and offers to get it from Kohls I just couldnt pass it up. Its free underwear. The staff was polite here too even though the place was about ready to close.
The ladies were amazing they were so sweet and they carried on a nice conversation with me about their clothes that they have at Kohls! Also the store is very clean! And I see how hard the girls are working to try to keep the fitting rooms clean because people just leave it all over which is very rude and I worked retail years ago and I know and understand how hard those girls work!
Kohls is great. We go in from time to time for their clearance deals on tee shirts and what not. The store is always clean, the staff is always nice, and there is always a huge selection on clearance. We wouldnt normally shop here if it werent for the clearance deals, because their normal prices are quite high. Spent $90 on a pair of jeans, 2 pairs of workout pants, and a graphic tee shirt for the kid.
First time hear. Just stayed in front. Had a return and customer service rep. Was so helpful sweet and nice. They didnt have what I wanted in stock. She helped me order it online and delivered to my home. I had one happy 5 year old. Ty.Im looking into getting sometime and checking out this store more.
First off I was given a bag for my purchase. Secondly I was asked to show my ID and my email for my purchase order. Why is this important? Simply because I wasnt I didnt experience this at the BUFFALO Kohls. Not a single problem with this location. I will drive out of my way to use this store.
Great place to shop!!! They always have amazing sales going on & a lot of variety to choose from. Everything is great quality; Ive never had any issues with anything being damaged or clothes being torn/ripped. The sales associates are always helpful and friendly as well. Most of my wardrobe is from Kohls!
In all honesty it seems a little pricey but thats why Im always at the clearance section 😂. Besides that its a great place for clothes. My 7 year old has been looking for a fortnite t-shirt for a while and we found one here! Great selection of pants and shirts and shoes for all ages
I just love Kohl’s. For the *most* part you can find amazing deals, especially with all the coupons and rewards that they offer. Their returns are pretty easy. I often forget about their online price matching, and sometimes you’ll find their items way overpriced compared to a competitor.
Shopping at Kohls was an uplifting experience today. As I walked in I was greeted by a gentleman, I believe his name was Cole. After I returned an item I went back to get a cart. A very frail and elderly looking lady was talking to him. Cole offered her a cart and she told him no thank you. She then asked for directions to the office. When Cole asked if she needed to speak to someone she said no. She was there to pay her bill. Cole offered her his arm and took her. Awesome job Cole!
I have shopped at Kohls for as long as I can remember. It is a great department store and the prices (on sale items) are not bad. Sometimes you find a steal of a deal. My most recent trip was to return an online order. Customer service was fast and relatively helpful although the woman seemed miserable and lacked the personality that even a wet mop would have had. Surely Kohls could find better people to work the customer service desk.
I have shopped here on multiple occasions and have always had excellent interactions with the staff including when I made returns. When I was frustrated because I couldnt find an item for an exact exchange and was going to lose Kohls cash because of company policy even though I was willing to exchange for a more expensive item, the woman who took care of my return gave me a coupon to use to make it up. She was even patient and kind though of was obviously frustrated. They make a good effort to get everyone checked out quickly and pull staff from elsewhere in the store to check out when the line has more than a few people in it. They are always patient and friendly and moved very quickly to speed things up on the few occasions when my toddler started to show signs he was going to melt down. Great store! Ill be back.
I was looking for a specific size in jeans that were on sale, but the only ones I found on the rack were one size higher or one size lower than I wanted. I asked an employee if she had a way of finding out if there were any more in the back, explaining what I was looking for. She scanned the tag and learned there were three in the size I was looking for on the sales floor. She then helped me look through ALL the displays to find them, with success! Just another reason I LOVE shopping at Kohls!
I love Kohls. When I purchase something, I get home to find an email from the store manager in my inbox -- nice, personal touch. And the customer service is always wonderful. I forgot my Kohls credit card, but their system was able to look me up so I could get the discounts. Check out the clearance racks for extra savings --- I grabbed some $45 tops for $10! And love their homeware decorations and wall hangings. I rarely leave here empty handed. Even with the exchange rate (Im Canadian), you can find great value buys.
Walked around the store for an hour looking to spend my Kohls cash. Finally found a tea kettle in black. Price was scratched out but all the others were $29.99. They did a price check.. it was $39.99. Ended up leaving. Couldnt believe the prices on everything. I will try to spend my Kohls cash on line. Wish me luck
The store has changed a lot since I learned it opened in 2005. My advice: 1) Return things as soon as possible w/ the original receipt, gift receipt, or your Kohls charge. 2) Redeem Kohls cash w/in the timeframe b/c many stores do not accept expired Kohls cash. (This is b/c way, WAY TOO many people have abused the Kohls cash coupons.) 3) Kohls has good coupon, return, and exchange policies. Always ask or read what they are BEFORE making a purchase or return. The people who read those policies have fewer hassles @ cashing out or returning. I know this location can get very messy due to the amount of Niagara Falls, Lockport, and Canadian customers they get, who shop the store very hard. It is difficult for the sales floor people to keep up w/ the volume of customers and cleanliness. The fitting rooms are always the hardest hit, even @ other locations Ive shopped at. Worse, people are completely inconsiderate of other shoppers, not really the employees being neglectful. Despite all of that, I found Kohls to have good, honest sales and coupons and I always find it worthwhile to shop there for my family.
Teenagers. Went in for a couple of supposed sale items, like winter gloves. I was very disappointed in what they had, which wasnt what was supposedly available in the store. Their clothing prices in some cases are comparable to Macys.The place was a mess with stuff thrown all over the place and no sign of anyone straightening it anywhere.I gave up,, went down the street to Walmart and found what I needed for much less.
As there are no Kohls in Canada, we really enjoy going here. The best time of course is when you get a 30% off coupon, on top of the sale prices! There are not always huge sales but there are times you hit a sale and get an extra percent off! I love the Sonoma bath towels, they are so soft and fluffy. The kitchen towel selection is always great too, theres always something fun for every season and occasion! Theres also great novelty tshirts and fun kitchen appliances. Plus, you gotta love the Kohls cash!
Placed a pick up order on 6/1/2020 for a 6 pack of socks. The young man brought me my bag, I immediately noticed the socks were torn apart and one was missing. They searched for another pack and there was none and no refund or discount could be made due to this PANDEMIC. I should have just ordered from amazon at least I would have gotten all six pairs of socks for the same price.
I really love this Kohls as the employees are all exceptional... they go over and above to make sure that you are happy when you leave the store and dont nickel and dime you about the coupons that you are given to give you savings... I always leave feeling like Ive enjoyed my shopping experience 100%
I bought a watch for my husband for his birthday and the watch wasn’t working so I went to exchange it they refused to exchange it and offer me 30% discount so i said I can’t use not working watch so please refund it or exchange it for me the lady called her manager and the manager was even worse she started yelling at the associated.Very rude staff and their item quality is BadThey were violence with me and my wife no respect for the costumers management doesn’t even know how to manage.
We used to be able to use our Kohls cash coupon anytime before and it was great since we live in Canada and dont have the luxury to go to Kohls as we would like too. We do visit the store at least 3-4 times/ year but not at the interval given on the cash kohls schedule to spend it. The cash Kohls incentive always motives us to go back and shop at your store. If only we could spend it immediately after we have purchased at the store it would be great but the way it is at the moment, we are loosing the cash kohl that we have earned from our purchase. I dont think it is fair..............
I normally love shopping at kohls but this location was awful. I did an instore pick up & i go to pick up my item & it was missing pieces to it. (Jump suit without the belt) . They were just going to give it to me like that. & when i asked where it was or if they can give me another one they said no. What do you mean no? So i just ordered an item & youre going to package it even though you know its missing pieces. So i just returned it & walked out. All in all , the one on Delaware is much better & more friendly.
Clean, bright, shiny store, well laid out.This will be one of the next retailers to close or file bankruptcy. The clothes and small appliances are grossly overpriced, and their nauseating ad campaign of scratch-offs, coupons, and endless mailers is indicative of a business on the edge. Go to TJ Maxx and get the same thing for 40% off, no coupons, no scratch-off and no B.S.
I love shopping at Kohls I really do, but whomever was taking care of me at the customer service desk while I paid off my Kohls card was very rude to me. She kept cutting me off while I was trying to talk to her, got snippy,and acted like I was taking up her day. I only needed a transaction that takes a minute maybe 2. I dont know the training process at kohls but I feel as if common courtesy and customer satisfaction is a given in any work industry. next time I cash out at kohls Ill just pay in cash or my debit card because how I was just treated was ridiculous.
Picked out a pair of Nike sneakers with a digital tag that said $60.00. When cashing out, they rung out as $79.99. The cashier (an older lady with brown hair) called over to the shoe department and was told that they are indeed $79.99. We went back and took a picture of the shoe with the digital tag and she still claimed that it was not the same shoe and became very rude in the process. Didnt call a manager over or anything to try and resolve our issue. We had several other items we were about to purchase and dropped them all and left the store. You lost over $200 in sales and two loyal customers who have a kohls card. Staff needs to be trained in customer service ASAP and Richard in the shoe department is falsely advertising prices.
Stopped in on my lunch break to get 4 pants of Levi 569. 1) while the style of pants were in the right area, the colors and sizes were all mixed together and not in the correct space based on the markings of the display. 2) they had one cashier who was a helpless geriatric employee who moved at a glacial pace and was more concerned with why two of the pants were missing a ink device then cashing me out.TL:DR organized store but unorganized inventory, which was understaffed by less than speedy service.
Wish shopping for mens dress shoes which are extremely hard to find now and one of the people that was working there helped us find exactly what were looking for and insured good fit and everything else when were checking out they applied additional discounts Plus if you have a Kohls points card you can get additional $10 off coupons at certain levels
Total reviews rating 4.2
199 Reviews for Kohls 2023:
Review №1
2022-03-15Definitely better than I remembered it. I was happy to find the big&tall section, and I loved the amount of clearance racks lol
Review №2
2022-05-06Great place for clothing and body sprays/perfume. It smells nice when you walk in. Prices are a bit on the high side, but they have plus sizes up to 24 in women. Men im not sure of, but they do have plus sizes for you as well!
Review №3
2022-06-10Appearance could be better. Clothing tossed on shelves and not folded properly. Sizes mixed. Quality of womens clothing is poor. They can do better.
Review №4
2022-05-20I go here only because of the clearance rack. The prices are outrageous for basic clothing. Ffs, you can stop asking me 5+ times if I want your store card when I’m cashing out! No I don’t to save a few dollars off of my sock purchase!
Review №5
2022-05-31The store is always neat and clean, which is something I really appreciate and I can always find something cute to wear because the the selection is huge. The employees are helpful and friendly. But I think (like all retail clothing establishments these days) they mark up prices and make you feel your getting a deal with their never ending coupons and kohls cash (which, by the way, need to be used in a ridiculous short amount of time). But I would still recommend this store for the variety of clothing and home goods and good customer service!Update: they have added Sephora to the kohls amherst store and I couldnt be happier! I used to have to drive to the Galleria mall to get my makeup products but it is so much more convenient. Thank you Kohls!
Review №6
2018-09-29I love going to Kohls stores. This location is a great one. I always find lots of clothes I like and great deals on everything from dress shirts, to shoes, to pants. I always try to visit a Kohls when I am close to one.
Review №7
2021-12-21My fiance it was kind enough to buy me a pair of work boots here. I had never been to Kohls up until then. I am very impressed of the cleanliness and setup of the store. The staff was very helpful as well. I recommend this place to anyone.
Review №8
2022-01-09Kohls isnt horrible, nor is it great, it just is. During the holidays they go to a queue system for check out which is great, I am not sure why they do not use this all year round. My biggest problem with Kohls are the supposed sales. They often place a price tag with a price so high you wouldnt see the item ever sold at that price, just so they can place another tag that is 30 dollars lower in price and say that you saved money. This wouldnt be an issue except when you search for the same item online and find it 20 dollars cheaper everywhere else. Deceptive practices lowers this stores score.
Review №9
2022-01-29Kohls is good, but Sephora (in store)was disappointing. A few items I was interested in purchasing had sales/mark downs but when I went to pay I was told the Kiehls cleanser wasnt on sale any more? I feel they should honor their sale signs that were posted.
Review №10
2022-04-16Hadnt been into Kohls in 3 years (health issues + COVID) and not like it used to be. I was happy to see it busier than Ive ever seen it (Good Friday) but clothing was messy in some areas of mens and womens departments. The lines for womens fitting rooms were long today. Went there for a dress to wear to a wedding and found nearly no business, business casual or more formal dresses. Most were peasant style sundresses meant for under 30 group! I ended up with a Christmas leftover showed to me by an employee. Please note that there were at least 3 women over 45 also looking and we were trying to help each other find something suitable. Without Christopher & Banks, Bon Ton, Jenss, Sears or any other dress shops still in the area, I am shocked that Kohls doesnt feel like they have enough clientele to warrant carrying dresses for the most part. However- STAFF WAS HELPFUL AND POLITE!