Delivery
Yes
La-Z-Boy Furniture Galleries in Clay
Categories
Location on the map
Clay, Onondaga County, New York, US
Service options
In-store pick-up
Yes
In-store shopping
Yes
Health and safety
Staff required to disinfect surfaces between visits
Yes
Accessibility
Wheelchair-accessible car park
Yes
Wheelchair-accessible entrance
Yes
Offerings
Assembly service
Yes
Repair services
Yes
Payments
Credit cards
Yes
Phone: +1 315-652-4202
Site: https://www.la-z-boy.com/
Site: https://www.la-z-boy.com/
Opening hours
- Monday:10AM–8PM
- Tuesday:10AM–8PM
- Wednesday:10AM–8PM
- Thursday:10AM–8PM
- Friday:10AM–8PM
- Saturday:10AM–6PM
- Sunday:11AM–5PM
La-Z-Boy Furniture Galleries in other cities:
Comments (98)
Nice showroom, with American made furniture, with a lifetime warranty. Whats not to like? Emily, our sales rep, listen to us carefully and then brought us to a couch and a swivel chair that we just loved. The prices were relatively High, but again, American made, best quality materials, and a lifetime warranty on all the mechanicals should cost more. We are going to look at other furniture stores, but I doubt they will measure up; we most likely will go right back to la-z-boy
Brent was absolutely the best sales person I have ever worked with.He is extremely knowledgeable about the Lazy Boy furniture and very patient as I tried out a lot of recliners.I went to every furniture store around Syracuse and went back to your store three times.I am happy to say that I purchased two leather recliners and I cant wait to get them home.Thank you for having such high quality furniture and wonderful employees .
Ashley our sales representative was amazing. Extremely patient as we looked through many fabrics. We found it relieving that we could pick out a fabric that best matched our room without any extra cost. In addition to great customer service, the chairs are amazing!
Over the years we have purchased a number of La-Z-Boy products, and have always been satisfied with the durability and quality. Our recent purchase was for a new recliner and we were impressed by the wide selection of recliners available. The furniture gallery was clean and laid out well to be able to pick and choose the recliner that was right for us.
We had a wonderful and very fun experience! Our salesperson Dianna was so helpful and kind. She took great care of us, answered all our questions, and made sure everything was just so before we left the store. We are very happy with our purchase and can’t wait til we receive it!! We definitely would purchase from your store in the future and would hope Dianna would be available to help us. Again thank you! Sincerely , Sandy and Charlie Bernheim
Went on Thursday to look at different rocker/recliners at La-Z-Boy and had a patient young man worked with us. He let us take a large swath home to be sure the color I liked was good with my other pieces of furniture. I went back on Friday and ordered my chair and the checkout was very easy. Very excited to get my chair in 6-8 weeks.
I have been coming to La-Z-Boy for years. You get what you pay for.... Great quality, craftsmanship and the associates are pleasant and always willing to help or answer your questions. Thats why I brought my mom here a few days ago to purchase a rocker recliner. Our associate was Lorena Dunler. She had the patience and kindness that mom needed. Mom didnt feel rushed or pressured to buy. If your looking for great quality furniture, stop in you wont be disappointed. K. Galloway
Store was busy and not enough sales associates. Sales associates did their best to accommodate everyone needs. Lazy boy has the quality and durable of furniture I have come to enjoy and depend on. So it was worth waiting for a sales associate to assist us.
I called the shop today in a state of desperation. Three other furniture stores - plus the online presence - had been unable to help me (and all had provided me with erroneous information). Craig G addressed my problem calmly and with expertise and insight. Within a few scant minutes, he had assisted me with product selection, worked up an order, addressed a complicated delivery situation, and got me on my way. I am very grateful for his kind assistance, competence, and I look forward to doing business with the store again!
Love this place! Very pleasurable shopping experience with extremely knowledgeable and very helpful sales associates. We were given plenty of much needed time and space to choose from their huge selection. Weve been to other furniture store and this one is definitely a cut above the rest. Very happy. Thank you La-Z-Boy!
Our trip to La-Z-Boy couldn’t have gone any smoother. With the help of Dianna Camarda, we were able to get the furniture we wanted, the way we wanted it, without any hassle. The show room was very welcoming and the service was excellent! Highly recommend!!
Very helpful, courteous and friendly staff. Lots of choices with style, materials and colors. Staff was also very knowledgeable and professional. Ill know more when my recliner is delivered in 6 weeks.
We bought a chair that needed to be ordered. We were told it would take 6 weeks and that store would call once in. After 7 weeks WE called store and ask if our chair was in. They said it was in the warehouse however it would be another 2 weeks before it would come to the store. Once again they said they would call when in. After 2 weeks WE called and asked if chair was in and was told it was in the back room. This is poor customer service. I would think twice about ordering anything through this store. The sad part it was the manager who said they would call.
Great Sales experience. Emily was very helpful and we appreciated the Managers assistance with the purchase as well. Now we wait the 6-8 weeks for the delivery of our chairs. Thank you,
I am very disappointed in the service that I received. They did not go out of their way to make it easy. I love the chair that I bought, I am just so sorry that they did not think that I needed to have it any sooner than I ended up getting it. If I it wasnt for the fact that I knew exactly what I wanted the style the color everything, it was on the floor, but it took two weeks to get it. I ended up getting told excuse after excuse. If I needed to buy anything else Lazy Boy I would not go there.
The store had a very large selection of La-Z-Boy chairs to choose from. Our salesperson was friendly and helpful without being too intrusive. I wish they had a larger selection of fabrics available for the La-Z-Boy chairs (None of the samples with any type of striped pattern can be used for the recliners.)
My experience with La-z-boy has been very positive. I cannot wait to receive the new living room furniture suggested and designed by Lorena Dunler and Ashleigh DiGiulio. They were wonderful!! I appreciate Ashleigh’s floor plans and design boards. Lorena knew exactly what I wanted just by speaking to me a couple times! Thank you!
They claim they have a price match policy but would not honor it when I showed them the same exact sofa for $600 less at another store. I canceled the order and got it shipped for $500 less than they charged. If you want the Tripoli couch look elsewhere and save the money.
This place is very expensive however I was looking for a new sectional so my wife and I stopped in. We were ready to spend about 2500.00 which clearly was not enough here. When we talked about prices the salesman walked away. So we left and bought our sectional elsewhere. We purchased from Raymor and Flanagans and are super happy.
The manager was very helpful in helping me get leather Laziboy couch in my color and helping me with measurements. When they delivered it one of the sections was a completely different color. I had to wait a few weeks to get the piece they messed up on and had to take more time off from work to be around for delivery guy. I bought the extended warranty for accidental damage. I live alone and usually only use one side of couch. I had coworkers over for dinner from work. A lady sat on opposite side I dont use she went to use the power recliner and I heard a pop noise. The chair went so far back it hit wall and made a hole in wall with a sharp object that is sticking out of couch. It ripped through couch. Laziboy charged me 150 dollars to have tech come out and determined they werent responsible because they stated couch ripped because it came in contact with wall. I couldnt move couch on my best day its so heavy. Power recliner works fine and doesnt touch wall to this day but it did that one day I heard that popping noise. This was clearly a malfunction in chair. They told me to call warranty place I bought the extended warranty through. Maybe Laziboy shouldve directed me to them first before grabbing me for 150 buks. Now extended warranty says they wont pay because it wasnt a accident. Im pulling teeth now and it might come down to small claims court. When I went to speak to manager who sold me couch they all of a sudden werent as friendly. The manager said call her at end of week she was busy with other things and had a few days off as well. She also made a reference that its probably my fault and it could of been a kid jumping on couch. Last time I would buy a Laziboy with that type of service. One way or another they are and will be responsible for the damages but there attitude and conduct is unsatisfactory and I dont have kids!
My wife and I dont ordinarily shop there. To our surprise it was a very pleasant experience . I m definitely going again to buy furniture . The sales rep and the manager were great!
We were very disappointed and appalled with the rudeness of the sales girl. She was kurt and condescending. We have been buying La-z-boy furniture for 30+ years and didnt appreciate being told that the future we own doesnt exist.
The chair I purchased makes a squeak noise on the right side.I have rotated the swivel.That noise has stopped but now there is a clicking noise on the left side.I was confused when I first entered the store as everything had beenre-arranged since last year and reference guides did not seem to beconvenient for the staff.The delivery people left behind a screwdriver tool with a red handle.I have it if they would like to come for it.
The entire staff was friendly & very informative. They gave us some choices that we were interested in. They also gave us time to review & talk to each other to be sure of what we wanted to buy. The entire process was very quick and easy. Time very well spent thanks
Selection and quality were key factors for returning to purchase additional pieces for my home. Just as importantly, the manager and her staff were knowledgeable, friendly, helpful...I appreciated their guidance and support.
Craig was terrific to work with, a friendly professional. We will be recommending as circumstances arise. Looking forward to receiving our new loveseat!
Service was superb friendly and fun staff. I asked many questions was in the store 2x same day asked couple of same questions and Ashleigh answered every question both times .A different co-worker went and go us bottled water. Cant say enough about this store.
What good is paying for a 5 year warranty if you cant get through to anyone? Ive been sent in circles on the phone for 10 min & never once got a person.
Great experience, friendly staff. Purchased 2 recliners, financed both. Entire experience lasted 2 hours. Quick turnaround .
Brent is awesome, you need furniture, you go see him. I dont need to say anything about the furniture, American made and comfortable, but you knew that already, its La-Z-Boy.
After shopping at a variety of furniture stores for 2 recliners and not having any luck on style, price our last stop was La-Z-Boy on route 31, Clay.We were met upon entering the store by Dianna Camarda and she put us in the right area to view recliners, she gave us the time to look around and suggested if we had any questions we could ask her.Well, we found exactly what we were looking for and at a great price as you were having a sale, we purchased the 2 recliners in the color we wanted and cant wait to pick them up 4/28!!!!
Loved the salesman Craig. Was wonderfully treated. Process was easy and lovely selection.
Tried all the lumbar recliners,, picked one, chose a fabric and now we wait. We ordered during a sale event so we feel good about that.
Excellent service. Salesman answered all of my questions, but didnt hover. He allowed me time to look without being on top of me. Enjoyable experience.
Nice store very good, knowledgeable sales representatives. Ask for Craig.
Nice collection of beautiful sofas, chairs and recliners! Had a very pleasant experience with our purchase! Would highly recommend this place!
I thought the chair was very comfortable. The fabric was very soft and the chair had good back support. I like the IClean concept as well.
It was a great experience having my room designed. My taste drove the design to allow the maximum usage of my small space. Thanks Ashleigh and Lenora.
The furniture made in the USA and you may pay a little more but it is great quality and it last a long time
Brent was fantastic! He listened to us and helped guide us to what we needed. We were in and out in 30 minutes! Thanks for being great!
Our sales person was very personable and knowledgeable about the products in the store and was able to direct us to exactly what we were looking for.
Lorena was exceptional to work with. We would buy from her again if we needed something else.
They had what we wanted and even gave us the internet price. Nice savings. Thank you Brett
Beauty and quality. Lots of choices. Thank you Emily!
Bought a great recliner on sale under the tent! Great sales staff and help loading it in my car!
Nice product. Good quality. Difficult to get sales support. Expensive.
Beautiful showroom—knowledgeable and personable salesperson (Dianna)—wide selection—I love La-Z-Boy!!!
Yup. Bought a recliner. Good materials, good warranty, helpful sales staff. Id do it again.
Craig knew the product and explained al perfectly. Love the chair and the deal
Was able to find exactly what I wanted with s very helpful staff! Like buying from an old friend! Great experience!
I was very pleased with the help i received from Emily during my shopping experience at La-Z-Boy this evening.
Have their furniture from years ago and going to buy more. Great quality.
A very pleasant experience. Our salesperson was very nice and well informed!
Great service, new set on special order 6 to 8 weeks out.
Very helpful and informative. Thorough with all aspects of the sale. Very pleased customer!
Im sitting in a 20 year old LazBoy recliner, Id buy a new one but they last forever !
Sales person very knowledgeable, gave good advice and did not waste our time.
Diana was helpful but not pushy. It was a good sales experience.
Great prices and great selection! Salesperson was friendly and helpful.
These people were too busy with whatever to even acknowledge we were there. We left and went to raymour
Got a good price on a recliner sofa. Friendly staff.
Comfy furniture....thats about it. Prices are kinda steep
Nice place, friendly people! Great furniture!
Very helpful and friendly staff. Great service.
Emily and Stephanie were very helpful.
Love the product and customer service is always great
Excellent. No sales pressure from anyone.
Wide variety, helpful sales lady.
Pricing is very high and sales people are like hawks and pushy
Lorena Dunker, the store manager was excellent!
Great selection, friendly professional staff.
Clean store. Sales man nice and informative.
Very pricey, service good.
Vast assortment of Laz- boy furniture
Excellent experience start to finish
Great service and awesome merchandise!
Understaffed no one on one service not a great selection
Large selection and quality recliners.
Great people,. So very helpful!!!!
Very helpful staff
No pressure, answered all our questions
Very helpful staff!
Bought a new recliner.
Very friendly and helpful
Great
Expensive
Love the selection
Overpriced
Total reviews rating 4.4
98 Reviews for La-Z-Boy Furniture Galleries 2023:
Review №1
2022-04-08Worst experience. We spent 5,000 on a couch... and we have had so many issues ever since. We bought it 7 months ago, when they told us 6 months. 6 months later they confirmed with us that it would arrive in 2 weeks. We set up a date and time. Never showed up. After calling to track it down, they said the order was canceled. They werent sure how. We set it up to be delivered 2 weeks later. The recliner was broken and they were missing a section of the couch. They sent the recliner back. No word on when we will get them. Called to see when we can get the sections we PAID for and they said to call back in weeks. Unbelievable. Save yourself money and a headache. Buy anywhere else.
Review №2
2022-06-02We ordered living room furniture in April 2021. At first we were told it could be 6 months so we expected it to arrive Oct/Nov which was ok. We then received notice that it would be Jan 2022. Since then, after numerous calls, the delivery keeps getting pushed out another month - we were told end of Feb, then March, April and today Im told we should have it by the beginning of July!!! Supposedly the furniture is ready and just waiting for shipping. When I asked to have it shipped sooner since its been over a year, I was told they have no control over when it will arrive. I then asked for the regional managers phone number and was told no. I asked to have the manager call me but I doubt he will even get the message at this point. I realize Covid pandemic has caused delays but waiting over a year for furniture is ridiculous! My advice is to avoid La-Z-Boy Furniture at all costs!!
Review №3
2022-02-28Helpful sales person. Quick and easy sale, quick pickup. I was completely happy with my experience, and my new chair is so comfy my
Review №4
2021-12-10We bought a new couch for our home, and, while the couch was nice and comfortable and delivered on time, the delivery men broke the banister to the basement as they carried it down. At the store kevel, La-Z-Boy refused to pay to replace it, saying it was the delivery people who broke it and not them. They wouldnt give us the name of the delivery service La-Z-Boy uses. Be careful and watch the delivery people closely, because they will not pay for any damage done to your home.
Review №5
2021-05-25La-Z-Boy where have you been my whole life? I dont know why it took so long for me to check out this wonderful place. Probably because I thought it was too expensive, too trendy(?) or just beyond my understanding of nice furniture. We were looking for a recliner, a sleep alternative, for my sister. She needed something suited specifically to her medical special needs as she would be spending a far amount of time reclining in it. The very first chair she tried was the chair but our salesperson, Craig, noticed a measurement concern. The chair was really too short for her. After playing Goldilocks and the 3 Bears with trying a few more chairs, she did find the PERFECT one for her. Price was actually better than the recliners we looked at in the clearance store of another furniture company! In addition to finding an awesome recliner, we found a super wonderful, compassionate salesperson!
Review №6
2020-11-25Salespeople were very helpful. Was able to get a jump start on my Xmas shopping. Ssshhhh - dont tell 🎄
Review №7
2020-12-09Great Products and warranty, but the customer service Manager was a bit stern stated ( you should have checked it before accepting Delivery) due to my request for replacement within 2 weeks due to discovered damage. A screw coming through the leather fabric a a tear at one of the seams. How am I to check every book a cranny. They did honor my request reluctantly. This is my second purchase because if the product warranty.
Review №8
2021-08-07I hope peopke get a better result from layzboy than my wife has .she bought a lift recliner from them .She has tried to contact them .both the store and corporate offices to no evail .We will keep trying and if I have to I will go to the store .I cant believe weve had better luck in Florida with the furniture store we bought our other layzbot recliner. ,maybe the trick is not to purchase at a layzboy store.
Review №9
2018-02-18We had a great experience from the moment we walked in the door. We were greeted with a friendly welcome from Lorena and told to come find her with any questions. We were able to browse the store without anyone hovering over our shoulder. When we did have questions, Lorena was extremely helpful and kind, and knowledgeable of La-Z-Boy furniture. We never felt pressured into making a purchase. The options La-Z-Boy offered were a cut above all the other furniture stores we had visited and we were pleasantly surprised at all of their selections. My husband and I walked away with a brand new sofa and more importantly, a great customer service experience. We will recommend La-Z-Boy to anyone who may be looking to make a furniture purchase. Thanks so much!
Review №10
2021-05-09Very nice people & very clean. Many options to choose from. I would of bought a recliner that day if I could of brought it home that day and/or in a week. Their delivery times are into July!!!