La-Z-Boy Home Furnishings & Decor in Latham

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Phone: +1 518-782-0625
Site: http://www.la-z-boy.com/upstate-ny
Opening hours
  • Monday:10AM–8PM
  • Tuesday:10AM–8PM
  • Wednesday:10AM–8PM
  • Thursday:10AM–8PM
  • Friday:10AM–8PM
  • Saturday:10AM–6PM
  • Sunday:11AM–5PM
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Total reviews rating 4.5

199 Reviews for La-Z-Boy Home Furnishings & Decor 2023:

Review №1

2022-02-21

We had a great experience with la-z-boy. We were greeted by Eileen upon arrival. The store was very busy so Bill offered his assistance if needed as well. We knew that they both were available if we needed them but we never felt like we were being stalked while browsing. We felt absolutely no pressure to buy but we did purchase a sofa. We are so excited and can’t wait for it to be delivered. We’ve been shopping for furniture for a while and after a less than desirable experience elsewhere this was by far the best experience. The store had a great variety, the prices were very reasonable and the staff was knowledgeable and friendly. The overall atmosphere was relaxed but fun. We will definitely be ping back for more items in the near future.

Review №2

2022-02-22

I was happy with my shopping experience atLa-Z-Boy, I found what I was looking for at a decent price, so I bought it. I had originally looked at 3 other stores in Clifton Park, the day before and found a couple of recliners that I liked but they were real expensive. So I was glad I left La-Z-Boy til last. Good customer service too!!

Review №3

2022-01-06

My parents got my 18 year old step-son with special needs a recliner for Christmas. He doesn’t walk, talk, and he has a very hard time with muscle control. Since we live an hour from the store we opted for in store pick up rather then pay for delivery. We picked the chair up Dec 5 and put it away so our son couldn’t see it and gave it to him Christmas morning. Unfortunately because of the style and the fact that it’s a rocker he can’t hold himself up in the chair. I called Lazy Boy Monday 12/28 and was told to drive an hour to the store and the manger would work with me to exchange the chair for something that would be better suited for him.I got there today and meet with the women I had spoken to, Eileen. She proceeded to inform me that since the chair was in my home the mangers, Chris and Bill, wouldn’t take it back. Her advice was to sell it on Facebook. I wasn’t looking for my money back, I only wanted to exchange it for something that would work for our son, for equal or less value or if it was more I would have paid the difference.I think it’s sad that someone can spend $1000 someplace and they won’t even work with them to ensure their customers are satisfied. What ever happened to businesses actually caring about people! Now it’s give me your money and get out. Businesses used to actually take pride in not just their products but customer satisfaction as well.This place has the absolute worst customer service. I would never recommend anyone shop at Lazy Boy.

Review №4

2022-02-13

Friendly, extremely knowledgeable and professional, design/consultant Eileen Main was terrific in assisting us to find the model, fabric and colors for the recliners we purchased. She helpfully explained the benefits of the product protection plans. I highly recommend her without reservation.

Review №5

2022-02-08

We will never buy from Lazy Boy in Latham ny We custom ordered two recliners in March 2021. After 9 months of phone calls they were shipped and .when they were delivered they were the same models that were on the floor. The salesperson messed up our order and never ordered the fabric we chose. Our choices from them? Send them back for a refund or they will take $200. Off each chair. We couldnt send them back because we wouldnt have chairs to sit on for another six months $200. Off a $1200. Chair that was their mistake Never again!

Review №6

2022-02-21

Kimberly was very helpful on explaining lazy boys recliner. She pointed out what you could and couldn’t expect of the ordering one. She even brought up what what you might want to consider. She wasn’t a pushy pressure sales person.

Review №7

2022-03-01

My visit was Excellent, from the first visit to the third visit. The customer service and staff are down to earth and pleasure to do business with. They welcome you in and do not make you feel overwhelmed to purchase anything. Thank you La-Z-boy staff for the service and making you feel more than a purchasing customer.👍🏾

Review №8

2022-02-24

Furniture took ten months to receive, they had told us five months. Furniture is not exactly what we thought we ordered. Not sure about the quality yet. Our last furniture from Lazboy lasted over 20 years. This doesnt seem likely to happen again.

Review №9

2022-05-17

I am writing this with a chance to change it when I actually get my couch. Good people. Very helpful and patient. I paid in full in January 2022. Still have a month left before the couch comes. 😫To be continued

Review №10

2022-05-11

Our furniture designer, Eileen, was wonderful! She was attentive to the needs of what I was looking for in livingroom furniture, offered a variety of options in fabric colors, & has a great sense of humor!

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