Staff required to disinfect surfaces between visits
Yes
Lakeville Towing & Heavy Truck Repair in Floral Park
Categories
Location on the map
Floral Park, Nassau County, New York, US
Health and safety
Amenities
Mechanic
Yes
Toilets
Yes
Phone: +1 718-831-9300
Site: https://lakevilletow.com/
Site: https://lakevilletow.com/
Opening hours
- Monday:Open 24 hours
- Tuesday:Open 24 hours
- Wednesday:Open 24 hours
- Thursday:Open 24 hours
- Friday:Open 24 hours
- Saturday:Open 24 hours
- Sunday:Open 24 hours
Comments (70)
I am not sure how they are still in business! But I guess when there’s no one else available, you do have to call the worst one from the bunch. Terrible service! Horrible attitude by owner! Says a specific time but help comes hours and hours later. Just not trust worthy at all. Do your best to stay away from calling them. They won’t value your business nor your time. They just want the money but doesn’t deliver!
We were trying to get a vehicle donated to the Salvation Army, and were forced to deal with this towing company. I scheduled a time for a Thursday afternoon, and they never showed up. When I called to see why they werent coming, I was greeted by someone who was extremely rude and quickly began raising their voice and yelling at me. They told me they had not gotten notice of the appointment. Apparently I had scheduled the pick-up with another person who only works MWF, and this person comes in on Thursdays. Trying to reschedule was frustrating and confusing. The person just asked for my address but didnt want to take down my phone number. I asked why not, and they responded that the phone number and all the other information was already in the system and that they could just look it up on the computer if they felt like it. I am completely confused as to why, if everything was in the system, then they couldnt simply have checked to see that the pickup was on the schedule. In any case, this towing company needs to (a) figure out basic logistics and how to coordinate a schedule among its own employees and (b) teach its employees not to yell at their customers. As many of you know, its a hassle leaving a car parked on the street in NYC longer than expected (given street parking limitations), not to mention the trouble of taking time off of work just to get a vehicle donated.
Theresa doesnt know what she is doing, this company is a rip off. the manager is a thief and very disrespectful. I will be filing a claim against this company, everyone should stay clear away from this company. They are liars, they will take your money and have you waiting without sending a representative to do the job. I am going to make it my mission to end the charadeof a 24 hour monile mechanic service
Terrible company charged high price for less than a 20 mile... they charged me 2800 Anybody that has to come here Just be prepared to be ripped OFF!!! I would recommend reading the reviews before stay away from calling here because you will deeply regret.
Unfortunately These features Quality, Value, Professionalism are not part of the philosophy of this coampany.Very expensive just for take out the hose of power steering and do nothing. They knew the VIN, pictures and they were not able to get the hose with the idea of charge another day and another trip to the place were the truck was brokedown. $1,119.15. Mechanic was not really prepared to provide a quality service but the company is ready to charge you even time that they did not invest on your truck.
Teresa was really helpful and got me tech in 30min. Tech came out did the diag went got the part came back installed it in minutes. Their service is good, but you will have to pay the New York prices to get it. Nevertheless I am rolling again and to that I say thank you.
Im a truck driver from Toronto Canada 🇨🇦 and Ive got a break down in Fort Lee and Lakeville Towing came and rescue me and fixed my truck top notch.Big thank 🙏 you for the skilled and professional Technician that did the beautiful job .Big hug and big thank 🙏 you guys and 7 stars for Theresa that took me right ✅ away to fix the situation.Respect 🙌
Ive never thought of towing companies as compassionate, friendly, and understanding. When you need them, theyve gotcha! I live in California and needed my elderly moms car towed back to the dealership to end the lease early. I called AAA for a referral. Their first recommendation was Lakeville Heavy Towing & Truck Repair. Im so glad.Susan and their entire team were amazing. They arranged to meet, get the car started and out of the garage and on to the tow truck.As it turns out, the dealership messed up their internal communication and refused the car! Lakeville Heavy Towing and Truck Repair returned the car to moms house and called to offer to pick it up again the next day and deliver it after we got the situation cleared up -- AT NO EXTRA CHARGE! And thats what they did. AMAZING!I dont know what transpired to cause others to feel this is not a service oriented tow company, but thats the exact opposite of my experience.Thanks!
If you have Allstate Motor Club or another towing plan, watch out for drivers that (1) FORCE YOU TO PAY UPFRONT, (2) write the total bill up for only what you are supposed to pay out of pocket and DO NOT TELL YOU THAT THEY WILL ALSO BE BILLING THE TOWING CLUB THE SAME EXACT AMOUNT, but instead act like thats the whole bill and tell you to submit your bill to your towing club and you will be reimbursed. It is a lie, as they then bill the towing club before you can even send in your copy of the bill that says paid in full for reimbursement and the towing club wont pay you back. If you use them, make sure you are told the TOTAL BILL for their services, what they are going to get from the towing club and what you should pay them because they write up the bill as if it is the TOTAL BILL and do not tell you it is not. Better yet, tell the towing club, not to send them. It took them THREE, yes THREE hours to arrive at 25 Davis Ave, Port Washington, NY 11050 from their location. No, it was not snowing on that night! The service was winching. Probably took less than 10 minutes to pop the car out. For this, we had the privilege of waiting three (3) whole hours and paying a total of $200.00 ($100.00 demanded in cash by the driver and $100.00 they also billed to Allstate Motor Club). PS: Allstate Motor Club sucks too! Avoid them! Lying, idiotic third world customer service and once they assign a job, if you are unlucky enough to be assigned a towing service that takes HOURS AND HOURS they will not cancel the job and reassign it to a towing service who will arrive in a reasonable amount of time instead of what Lakeville Service Station did, which is take over THREE HOURS to travel 7.55 miles, which should take 16 minutes from start to finish.
The only reason I put 1 star is due to the fact that you must tap a star to get in to post but these crooks suck. I was robbed today by these people Steve and Bill play tag team with the intent to defraud.Had a busted hub and bearings with minimul if any damage to the spindle. Bill said he can put it together no problem just had to wait till 9:00am. At that time I was given a reasonable rate with initial min deposit of $450 for Road rate and first three hours of service. I thought not bad should be done by then. This was early Tuesday morning and low and behold by opening of the business day all of the crooks must have come in cause they went behind my back to the carrier sang a different tune, one that changed the minimum deposit to $1,000 for supposed work already done. Naturally the carrier denied payment on my behalf seeing clearly the attempted robbery but I was stranded in Brooklyn so I pleaded with a woman over there for help and her and Steve reduced the deposit for me to around $700 ok cool we can get it done now. No sooner than the funds left my card the we entered a new chapter called defrauding the public because they sure attempted to strongarm me for a firm $3,800 with the only plot twist of the $700 not deducted from the total and when I asked him indirectly if he bumped his head he got arrogant and left me on the side of road stranded and kept my deposit. I slow rolled back to Jersey and I’m blessed right now. God is good and they will meet his fury.
The coach bus a co-worker of mine was driving broke down we called for a tow. They were friendly and reliable came quickly to our aid. Junior the driver was helpful and courteous also very knowledgeable. Thank you for helping us out.
We have used this service twice now. The first time they replaced two batteries and charged $900. Although I thought this price was absolutely absurd, they actually did some work and had to come out here. We called again when we thought our starter was shot on a van, turns out the mechanic was here for 10 minutes, the fuel gauge was broken just needed gas. THEY CHARGED $550 FOR 10 MINUTES!!!! The mechanic didnt even offer to fix the gauge he just left. Absolute scum here
By far the worst service I ever experienced. ... $650 for them to come out and not fix my problem $400 for a tow ..... need a new starter on my truck they were going to charge $3500 for the part and $3500 for the labor. .... add that all up you got the price of another truck..... karma a beach
Stay clear of this place the use bait and switch scam . I was quoted a price of $400.00 returned to pick up my truck I was presented with with a bill for $1500.00 When I asked why the owner called saying thats the price there is nothing I can do he doesnt owe me a explanation he will keep my truck and sell it .I have never been scammed and strong armed like this by any legitimate business. These previous reviews must be false or made by the owner these people are scam artist and racists BEWARE also he made me pay cash only,
Never take your cartruck for repairs. They over charge you car repairs. My truck couldnt start up. I got tow to the shop. Next day theyre looking into my brakes which wasnt the problem. I told them car couldnt start up. I asked to them tell me why car wouldnt start. THey give me story that I need tune up and engine temp senor was not working. Never once my car had check engine light on. I was charged 250 for them looking at my car and couldnt get a root cause of the problem. I shouldnt had been charge for them looking into my truck. I should had just paid for the towing.
My car broke down and After hours of trying to find a solution I decided to call it quits . this company was the only one who came to assist me after 10pm! Price mayb a bit up there but due to the time and how far I was going and the fact I needed the tow by tonight made up for it. I am forever grateful for the great services that was provided.
Worst company I have ever seen..do not believe this guy.he is a liar..never call them for road service!! He came to me for 150$ an hour labour charge and then he tried to charge me almost 5000$..the guy is absolutely crazy..He towed my truck only 2 miles. And put one used starter ..its about 80$ in junkyard..and the final cost 4850$ ...commercial charge !!!I still dont know what that is..he made up .. He never mentioned that word on the phone..It was the most damn ridiculuos charge I have ever heard..its a highway robbery..never call this guy..honestly, stay away from them..
Stay away from them..do not call this company! They are very nice on the phone , never believe, never trust them..the owner is acting like a mob.. One fuel filter change on the road , and he asked 1850$ !! Yes 1850$ !!..called the cops ofcourse and did not pay him , still waiting for the court!! If you are stuck on the road , they are the last one you ask for help..
This place is a complete rip off. They charge me 1750 dollars for a air leak job not ddon correctly. And the next month same problem came . I will suggest not to go to these guys .They are internet robbers.
These people dont deserve much less earn at least one Star ....Believe the other reviews also its true ...Stay away ...it was to late for me by the time I took the time to see their ratings...their going to bill you sky high and try to break you ...I had a bad experience with the them and learned from it ....these is a bussiness no one should trust! The owners name is Steve and hes the worse one to deal with...Im not complaining about the workers they do their job its the one running the bussiness thats out to get anyone that breaks down ....like I said stay away and your better off
Reached them at 4 PM to tow a small dump to Jersey, they didnt come till 8pm and the truck was too small for the job the owner wanted $ 100. Because he was so late and didnt bring the rite truck I said no way. Behind my mans back the owner of LAKEville TOWING STOLD THE KEYS FROM OUR TRUCK, luckily I got a real company and I got my truck home safely, I had extra keys LAKEVILLE IS A SCAMING DIS HONEST BUNCH OF FOOOOOLS.😎
Amazing, just amazing. This place has very reliable understanding customer service. Drivers are very polite, on time and not pushy. Prices very are affordable. I will recommend this place to anyone and I personally will always use this company. Thanks for amazing service
Don’t let them lie to you, they are not 24 hours a day, thank God they didn’t answer the phone with all the bad reviews they got I can see why
I really just want my 21 points for my 200 plus character review. I wonder if Google even checks the reviews to see if they are remotely relevant.I really just want my 21 points for my 200 plus character review. I wonder if Google even checks the reviews to see if they are remotely relevant.
Amazing service. I was stranded. Had no cash on me and had to pick up my daughter. Servicemen completed the work while i went and secured funds and my baby! You guys are the truth and the real MVP’s. I can’t stop thanking you! 💪🏾
Do not call this company..they are liar..do not believe what they say on the phone..never ever ask help!! I learnt the hard way..one small tire hub leaks cost me 2000$..ridiculuous.. And he charged my credit card without my authorization!!!
Great service, friendly people truck broke down and they help save me money by not getting me towed off by those authorized tow guys which wanted a $1000 just to get off the highway. Had to wait a day to get the parts needed but they got me a great rate at a local motel....thanks for getting me back on the road
Nothing not a thing.. Stay clear away from this company. They will be eating lunch and charging you while there mechanics are on lunch break. My advice, go to another company. Youll save plenty $$money... There PRICES are SKY HIGH. BEWARE BEWARE BEWARE... NEVER COME HERE.. TRUST. YOULL HAVE A MAJOR HEADACHE WHEN YOU LEAVE AND A EMPTY WALLET
Truck road service #1 in New York . Servicing all types of vehicles RVs box trucks ,buses , Tractor-trailers , 24 hour towing, 24 hour tire service, budget truck rental on location, truck maintenance and Bodyworks , bodywork collision repair, prompt reasonably priced , conveniently located in Queens New York , inspection station , motorcycle inspections , Federal inspection , these guys do it all . Trailer repairs , Lights & brakes accepting most credit cards , comdata ,T-Check ,Efs , t -check Great service
Junior was very helpful and also very informative ...he taught me some things about my truck that i didnt Know when he came to give me a jump ...i would Recommend him especially!
Crooks. Told me he would have a tow truck in 45 minutes. 3 hours later still no truck so i canceled. Told him i didnt need it anymore and he still charged my card 500 dollars. DO NOT USE THIS COMPANY
This roadside was great they came to my location immediately and John the truck tech was perfect and knew what he was doing I would recommend
Absolutely atrocious customer service. Not only do they charge nearly double more than anyone else for towing, but they are as rude can be.
I called them with an attempt to schedule a road service problem that I had mistaked for the alternator but Steven (the service operator), gave me many suggestions that ultimately solved my problem.
Horrible service. Does not show up on time and over charges for their services. Very rude management
DO NOT USE THIS COMPANY. THEY HOLD YOUR VEHICLES HOSTAGE. THEY TOWED MY VEHICLE TO THEIR LOT AND REFUSED TO RELEASE THE VEHICLE. THEY RACKED UP ON DAILY STORAGE FEES. ITS A SCAM. RUNNNNNNNN FAR AWAY FROM THIS COMPANY. DONT THINK TWICE ABOUT USING THEM. USE ANYBODY ELSE BUT THEM.
Had air leak,called Lakeville Towing with in 45 minutes they arrived.Steve.Jr took care of the problem and back on the road with in minutes .thank u
Worst road service ever , please dont use this guys . Truck broker down and he promised on the phone he will come fix the problem , when i toll the truck from the highway they told me they cant fix it and it needs to be towed again to their shop and took away my dry shaft so i have to pay them , This people are the worst , please stay away from them .
NO MATTER THE STORM THEY AT LAKEVILLE WERE HERE FOR ME. THE DRIVER WAS AMAZINGLY NICE. WENT OUT OF HIS WAY TO HELP IN ANY POSSIBLE WAY. THE OWNER WAS GREAT AND WAS WILLING TO WORK WITH ME ON THE PRICING. WOULD USE THEM AGAIN!!!!
Best company I ever used. So happy to have met him. Thank you sooooooo much!
Thanks!!!!!!me and my grand baby were broken down and the driver was so helpful and made my grand baby feel like he was on an adventure thanks a bunch Anthony
Thanks Lakeville Service for the quick and fast response time, needed to get that load delivered on time and you guys made it happen thanks a million
Immature and careless company
They really helped me out when I needed it. Would recommend
Called 6:00am for roadside service and a wrecker arrived at 10:00am. If only we had another option....
They helped us out of a jam. Quick and efficient
They over charged me and didnt fix my truck
Could not do what i needed but helped me find the right people for the job.
Scam Scam run way dont call or use this company completely rip off
Stay away. Lakeville Towing has no integrity
Dont even think to go here, keep away from them
Great job by Mike
To expensive, beside great services 👌 on time
No hassle, good service, friendly staff.
Dont know him never went
Amazingly helpful. Went beyond the call of duty to help.
They take cash or card
Worst company ever in history..
Terrible customer service
Wouldnt recommend
Total reviews rating 2.8
70 Reviews for Lakeville Towing & Heavy Truck Repair 2023:
Review №1
2022-04-05Best By test 24 Hour truck Road service Towing Truck & tires ,Mobile mechanics , diesel , truck stop , brakes, few deliveries, jumpstarts, lockout, DOT inspections, roof damage on-site heavy equipment repairs and service service in Brooklyn Queens Manhattan and the Bronx New York New Jersey and Connecticut ⭐️⭐️⭐️⭐️⭐️
Review №2
2021-07-25Do not work with them!!! My truck needed to be towed and my insurance company assigned me this people to help me. The ETA was 90 minutes and they never showed up. I called after 2 hours waiting and a very rude guy kept hanging the phone on me, completely ignoring my needs and saying that it was 90 minutes wait time. I kept saying it was more than 90 minutes already, and he just pretended that he couldn’t hear me, hanging the phone over and over.Progressive should definitely change this provider that causes more problems than solutions when us, as clients, only need professional and reliable road assistance.
Review №3
2022-04-07Excellent service. First the driver pulled me out my situation and then went over and beyond to guide me to exactly where I need to be.
Review №4
2021-12-09Junior was so good at explaining everything and was very professional. It was simple fixes but he knew why it was right away and helped me get the job done for the best price possible.
Review №5
2021-11-09Stay away. Big on talk, small on service. They do not stand by their work. Tryed them as my NY vender for troubles with my trucks when we delivered a certain customer. (10 loads per day). They claim to be on long Island but they are in CT. TRAIN WRECK!
Review №6
2021-10-07It appears that this company has really gone down hill. Please read the reviews and the detailed testimonials of what they have done to people and they way they treat their customers. $500 call out fee that was not disclosed. When this was disputed we were cussed out. Try to avoid this company. They are doing very shady things.
Review №7
2021-03-22Horrible company. Needed a service on my truck on a Sunday morning. At 11am I was told a technician will be there in 60-90 minutes. And the charge was $150 FOR THREE HOURS and 35$ fuel charge. Two hours passed, I called back the owner of the Company, Steven says I didnt know you had me on a stop watch I continued to explain that time is valuable and its fine people are late, just have to let me know. He tells me I have to wait another hour. I continue to wait. I call him an hour later, he tells me his technician had a flat tire. Great, its an emergency truck repair truck, they have all the necessary equipment on the truck to repair the flat. I say okay Im waiting, I asked if they had the parts I need. He said no he only has the belt but not the tensioner. well of course you dont, youre sending your guy over to just admire my truck. I tell him I will go get the tensioner. I go and come back from a 40 minute trip to get the tensioner and his technician still didnt show up. It is now 4pm. I call this guy once every 5 minutes, it rings out every time and goes to voicemail. I know he is ignoring my call because soon as his guy shows up at 5pm, guess who calls the technician, my good friend Steven. Keep in mind Steven has not called me or updated me AT All. On top of all of this, his technician does not bring the belt either. So another 40 minute trip to get the belt. This belt replacement job is a two man job. But he sends one, so I helped the technician through it ALL. We finally finished at 9pm. Bill just suddenly turned from 150 for 3 hours to 150 an hour, minimum 3 hours and all of a sudden the bill is 545$. Total scam of a company. Dave the technician was a good man. Nothing but a bunch of money hungry liars. They have no compassion for customer service. I would give them a negative Star but you have to give them a star for the review.
Review №8
2020-07-02My experience with this company: My trucks belts failed on BQE. This company advised to get off the highway so they dont have to tow me. So got off at first exit after letting the truck cool down. Some money saved there. Teresa was very communicative, informative and professional. I told her what problem was, so the tech picked up parts on the way to my downed truck. I was told service would be there in 90 mins, they arrived in about 2 hours (traffic). I was told about pricing from beginning and agreed so cant complain there. Is road call cheap? No. Especially in NY, especially for tractor trailer. But these guys will get you going, do not forget discuss pricing ahead. Do not push, kindly negotiate.
Review №9
2021-03-22Whoever gave this horrible company more than one star review was definitely asked, maybe even paid, to do so. They have terrible customer service, leave you waiting for hours, and ridiculously overcharge you. Definitely do not recommend this company. Plenty of other companies out there. Save your self some time and stress and call someone else.
Review №10
2019-08-05Dont call this company theyre liars, I called them for road service, in arrival immediately charged my card for $700. Then said we cant fix your truck here you need to be towed to their place so we need to charge your card again for $1,800. When I refused their request they left me there! I called another company and they were able to do the job right there in about an hour. I hope something legally should be done against them, l put 1 star there because this is the only way you can post your view!