In-store shopping
Yes
Land Rover Albany in Albany
Categories
Location on the map
Albany, Albany County, New York, US
Service options
Accessibility
Wheelchair-accessible entrance
Yes
Offerings
Oil change
Yes
Repair services
Yes
Payments
Debit cards
Yes
Credit cards
Yes
Phone: +1 518-250-5996
Site: http://www.landroveralbany.com/
Site: http://www.landroveralbany.com/
Opening hours
- Monday:9AM–8PM
- Tuesday:9AM–8PM
- Wednesday:9AM–8PM
- Thursday:9AM–8PM
- Friday:9AM–6PM
- Saturday:10AM–6PM
- Sunday:Closed
Comments (136)
I had the pleasure of visiting this dealership after suffering an unexpected minor repair.The dealership was absolutely wonderful from start to finish. The staff was friendly and professional. I am truly happy with the service and the care they demonstrated.I wish I could give you 10 Stars.Thank you!!
Land Rover of Albany made it easy at a time when buying a new car can be tough. Very fair on the deal and even picked me up at the airport. Make sure to ask for Julie!
They were wonderful ! They were so pleasant and got my car in and out and made sure I was comftorble while I waited. Couldn’t have had a more pleasant experience ! Left very happy
Staff at Land Rover Albany including Service Advisors, Service Manager, and Service Technicians are very accommodating and thorough. I’ve owned Mercedes, BMW and Audi vehicles in the past. The service at Land Rover Albany is top notch.
Always an exceptional experience dealing with the service department. We have been working with Patrick for several years - hes the best!
Service was excellent, unfortunately mis-diagnosed my issue. So, technically they werent so good. I made it 100 miles and had a massive breakdown. Cant reccomend.
Patrick the service manager at Landrover did a fantastic job at coordinating my service. He was professional and respectful. He even walked me out to my Range Rover to ensure that I was 100% satisfied before leaving the lot. This is how service should be offered everywhere. However, we all know different.I will be back and continue to use your dealership for service!Respectfully Submitted,Patrick
Julie was our sales rep and she did an amazing job accommodating our requests, it was quick and painless. Great Job all around. Thank You!
Stephen and his staff were extremely polite and professional. This is the best experience we’ve had at any car dealership. We will be repeat customers. Thank you very much, the Drayer family.
Patrick was the most polite, energetic person!Note am used to be service at Land Rover Manhattan!Simply good customer service with simply nice people whom keep you informed! Really like this place!
Service here is an absolute joke. Engine light was on, ended up needing a new sensor and have the inspection done at the same time. Made an appointment (nearly a month out), dropped it off on a Friday (the appointment day).By the following Thursday, nearly a week later, we had to call them for an update. Was told the issue and that it would be ready to be picked up Friday. Arranged for a ride and showed up Monday morning to pick it up... They hadnt fixed it yet. They had the car for over a week and it still wasnt ready. Oh, no one called you? was his response.They are absolutely horrible here. This wasnt the first time we had issues with Service and it wasnt even the worst, just the most recent. They are so bad in fact that were getting rid of the car and going with a new brand. At one point we had a Range Rover and a Jaguar, but refuse to ever use their service again.
Service department is great, Patrick is always very helpful.Tried to buy a car here multiple times a couple years ago, could never get a salesperson to actually follow up after sitting down with them, bought elsewhere.
Great experience. Everyone was kind and helpful! Steve was great to work with! I love my new vehicle!
Christine did a great job to squeeze my “Check Engine” issue into a packed schedule and quickly get me back on the road.
Great job of fixing the problem in a timely manner. Also did some diagnostic work while the vehicle was there and updated several software programs. Did a nice job of communicating with me every step of the way. Staff were very friendly and polite. Great experience overall.
I made appointment for safety recall and they failed to do the work as scheduled.
Everyone at the dealership was great to work with. They gave me a fair price on my trade and excellent price on our now Range Rover. John the GM made the experience a pleasure. I purchased my last Range Rover in Paramus NJ and I can tell you from experience you will have far better service right here in Albany.
Let’s see. No AC in my car. It’s been in the high 80’s and 90’s. No rental. It’s been weeks, but they will call me when the part comes in. Awesome. I then called to see about trading this car in for a new one. No call back. The initial sales person was the absolute worse. I wish I never bought from here. The GM was even worse. I will never, ever do business here again. How do you buy a Range Rover and have this many issues? There are SO many other cars out there. DONT DO IT! Get yourself a nice Benz or BMW, their sales and service were phenomenal when I had those cars!
In looking at reviews this dealership (Also know as Capitol Luxury Cars) is plummeting at an alarming rate. I did not purchase my car from this dealership however it is the closest Land Rover dealership to me so I had them provide a recall service to me on a selenoid. While the service manager I spoke with (Chris) was always pleasant and tried to make right, the experience is short of a nightmare.After the recall service my car was hand washed as a courtesy. Upon return my car was scratched beyond belief. THE ENTIRE CAR. Right down to the rims. It was as though a thick bristled brushed had gone over the entire thing. I promptly called and complained as was asked to send it back over for them to see in person. When they saw it in person they agreed that it looked terrible and advised they would send my car to a local ?body shop? and have it buffed out from from to back. Days later Chris called to tell me my car looked beautiful and was being delivered back to me.The flatbed hadnt even left the yard and I was taking photos and texting them to Chris as the Buff job made the car even worse. This buffer clearly got away from the operator several times and there are large swipe marks all over the car.It was at this point that I got completely ghosted by the dealership and have since had to file an insurance claim. The appraiser came out today to review the damage and advised that all of the plastic on my car needs to be replaced as the scratches cannot be fixed. Rims will need to be sand blasted and re-painted and the car will require PROFESSIONAL buffing front to back.
Rich was very helpful and accommodating as I live 3 hours away. Service team professional and friendly. Car returned to me in great, clean condition with all work completed sooner than anticipated. Will absolutely return for my Land Rover needs!
Had a terrific experience. Stephen my salesman was GREAT! Took 2 weeks to get my vehicle only because I wanted a factory tow hitch installed which they even sent the new bumper piece out to get paint the same color as my SUV. Also during my test drive I asked them to look at the front noise and they ended up putting new rotors and pads on all the way around. They even put me in one of there vehicles while I waited for mine to be ready. My Discovery Sport is really nice. Ive never been happier. Wow what a nice ride.Thank you Land Rover....
AMAZING first time experience with Land Rover. My salesman, Jasheed, was top notch and went over and above to make this an easy and enjoyable process. I’m so excited to be part of the Land River family for many years to come!!
I bought a CPO Ranger Rover from them and it was obvious they did not properly do the 165 - point checklist. They checked off boxes of options my vehicle did not have, saying the options worked properly. There was rust under the vehicle, fluids werent checked (rusted plugs), filters were not changed and the brakes were in terrible condition. Once called out on it, they did fix everything. My recommendation would be the following. Prior to buying a CPO vehicle from them bring it to an independent shop to make sure everything is in working condition. NEVER buy one of these vehicles without a warranty, they are rated one of the WORST for RELIABILITY. The service department has been accommodating through these issues.
Christina was extremely responsive, helpful and very much professional. She went above and beyond to help me with my Land Rover issues.
Patrick was amazing got my car in and out within two days. Very friendly place will definitely keep bringing my car there. Thank you again
My lease was coming to a close and I was having issues contacting my original Land Rover dealership to discuss options. No one was returning my calls and emails. I was browsing inventory at other dealerships and fell in love with a 2021 Range Rover Sport that Capital Luxury Cars had on their lot. I called and spoke to Steve who told me what he needed me to email him to get the process going. Within two days the deal was done, and I went to pick up my new vehicle! I was so pleasantly surprised by how fast and efficient things were accomplished. The staff upon arrival greeted me cordially and I was in and out after paperwork and going over the car within 45 minutes. This was definitely the best experience I’ve had thus far at a car dealership. Highly recommend!
Patrick Lynch, made my repair job much less painful! I would recommend asking for him by name.
The service we received at Land Rover Albany wasSuperb. Chris the service manger went over and above the call of duty and quickly helped to fix a problem we had. I am not sure we have ever experienced someone so professional and helpful.
The service advisor Patrick Lynch was very attentive. He explained everything, gave me an accurate timeframe and was very knowledgeable! He even had a loaner all ready to go for me. Excellent experience from your service staff, highly professional!
Service department is horrible. We have yet to take our car in for SCHEDULED service and have it back same day or even the next. This time it was a simple oil change. Dropped it off the night before as we always do. Car was not done on day 1 we would have to wait until next day. This was only an oil change (last time they had it for 3 days - was only supposed to be for 1 day - it was for a computer upgrade).Day AFTER oil change called to find out where the car was. They said they would drop it off because I was mad and didn’t have a way to come and get it as I wasn’t planning for them to have the car for 2 days. Car never showed up. Called as soon as they opened (now day 3). Apologized for not getting the car to us yesterday, their driver left early for the day (not my problem) and that they would have him leave ASAP to deliver the car.They are horrible. They don’t care as they are the only game in town. My husband has been complaining about the door handle on the driver’s side. Falls off whenever he goes through the car wash so now it sits in his center compartment. They said that is has been a problem with that model year and that was the end. A $80,000 car and that’s their answer? Would never ever buy a car through this group or take in for service here. Do yourself a favor and go somewhere else. The apathy they exhibit is at a new low.
I’ve received updates through their message system. I haven’t seen the car yet because this review was sent to me 3 days early. The car is scheduled to be completed by the 25th of November so I can’t really comment yet on the repair but the costumer service is very friendly and helpful!
I am giving 3 stars because I had to work with 3 different people in order to get answers. The first two (Tom and Jayshawn - not sure on spelling) completely stopped responding to emails and phone calls with no reason whatsoever despite my repeated efforts. Once I started to work with Andy, the sales manager, everything was smooth sailing. He was responsive, attentive and diligent. I didn’t get any reason why the other two ignored me though, nor did either of them reach out to apologize or explain. That would have made my experience better.The car is awesome and Andy was great! The rest of the process was a nightmare and took 3 weeks.
I could not be happier with Steve (the salesman). He was extremely helpful, and even went above and beyond to get me what I needed for my Land Rover. From top to bottom, everything went smoothly and would highly recommended them to anyone. Very professional and courteous.
Chris R was an absolute pleasure to deal with. This is my second lease from him/Albany Land Rover. I live about 3.5 hours away and the dive is well worth it. Professionalism, passion is what Chris is all about. I love this place and will be back in 3 years when y lease is up again. ! Thank you, Chris R for your awesome customer service!
I was disappointed with the service department. We needed to have tires put on, an inspection and safety recall. They indicated they couldn’t give us a loaner car if it were just one day need and so we dropped it off on a Wednesday evening for Thursday work. That evening we were told it wouldn’t be ready until the next day which is completely understandable because I understand things happen. However on Friday afternoon they noted they could not finish the safety recall (And thus inspection) and would not have a part in until Tuesday. They also insisted they did not have a loaner available. So they left us with an unsafe car for our family for the weekend on a Friday night when we have family visiting.I’m disappointed this the only Range Rover service and have considered purchasing a Volvo but fear the service will be similar. I would expect more from a luxury dealer/service but more importantly was surprised they would send an unsafe car out to a family. I did explain my safety concerns to the department but they were unable to find a loaner or safe solution. Adding finding a rental car to a Friday night was a huge inconvenience, particularly as it was unexpected and the service didn’t follow through with their initial agreement.Reading other reviews, I wonder if they should review their loaner availability.
They knew exactly what to do had a problem with the tire They ordered it they knew it was going to be a while they gave me a loaner car Patrick was absolutely wonderful
Chris the service manager at Albany Land Rover is outstanding in customer service. He went above and beyond to do what was needed to obtain the informaon needed to present my case to the corporate Land Rover oce. He made sure the voice of the customer was heard, and that every avenue possible was addressed. He is an example of how the service industry should interface with customers. It is unfortunate that the decision made by you corporate ocials made have turned this consumer to away from your product line. My 2011 LR2 had a history of helix assembly issues. It is obvious to me, and other mechanical experts in the &eld that your product has a design aw. In the past I have been a spokesman for Land Roved products, and their design integrity. A)er this experience I will no longer be able to do so. I’m a mechanical design engineer with experience in the automove industry, medical devices, aerospace and military hardware. Design integrity is something I live by. It’s unfortunate that your corporaon does not.
Very disappointed. It was a 430 pm appt on a Thursday; Stood there for 15 min. Before the girl even spoke to me while the boy was on an imaginary phone call the entire time. They did nothing to my car and charged me 167 bucks. Said I needed a strut in the back for the tail gate to work properly was going to cost a grand. It hesitated on the way up often took two clicks on my carkey rather than one! A friend fixed it for me the following with a little lubricant. Said I needed a new steering wheel for $1500 as my heating element was shot, but then why does it work some days and not others if its really shot. It got super warm just yesterday!!! Did you even look at my car? I shouldn’t have gone to Kohl’s I should have waited there.but she told me it would 60-90 min b4 they even got to it. Said he checked the battery and other things but I got nothing on my “complimentary” report about their condition! What a joke. I think they just plugged their diagnostic tool in wrote what it said and gave me a bill. They are like the dishwasher repair man that comes to your house 155 plus tax is the minimum charge regardless. Ps- this was my first time going there and I didn’t buy the car from them so maybe if u buy there u get better service 🤷🏻♀️
I bought a new LR Disco from them in 2018. Was it perfect? No...but they made everything right. No dealership is perfect but I am treated with respect whenever I go there. Maybe because I treat them with respect?It goes both ways. Paul in service, along with John Sanders have been very helpful. J... in sales bends over backwards, also knows the software glitches and can fix them.
Third visit to the location. Staff is very professional and accommodating. Tech team is knowledgeable and honest. Prices are dealership prices, but you know that they are going to take care of you for the money you spend. Would highly recomend.
What can I say Albany Land Rover people are amazing!! Especially Patrick!! They are beyond accommodating - very efficient - super friendly & get the job done!!! Bottomline they take good care of my Rover!!! As always thanks for a fantastic job!!!
I had a wonderful experience here! Lee Kallop and financial manager Jim were amazing !!! And the front desk lady was very nice and friendly! Sweetest smile! Thank you the handsome professional technician for double check my tire. I absolutely love my 2017 discovery! Thank you to all greatest guys Land Rover of Albany! Definitely recommend to all my friends and families!
I ha d a great car buying experience here. Steve was my salesperson and he was nice, informative, knowledgeable, and no pressure. I love my new Range Rover and I’m really glad I stopped by here in my car shopping process.
Look for pat from service. He is awesome thank you for making it a painless process everytime !
Went to this dealership to buy 2 cars. Left with one. Staff wasnt much interested in selling cars. I would figure a higher end dealership would be more accommodating. Now I have to go to another dealership to purchase the other car. This place seemed extremely understaffed and unorganized.
Minor dash warning light issue was resolved quickly and easily while I waited.
From start to finish it was an awesome experience! I dealt with Patrick and he treated my wife and I with top shelf service! Thank you for taking care of our Rover Land Rover Albany!
I had a wonderful experience here! Lee Kallop and financial manager Jim were amazing !!! And the front desk lady was very nice and friendly! Sweetest smile! Thank you the handsome professional technician for double check my tire. I absolutely love my 2017 discovery! Thank you to all greatest guys Land Rover of Albany! Definitely recommend to all my friends and families!
Great place! Everyone at Capitol Land Rover in Albany is professional, on-time and friendly. And if you know me at all, you know Id tell you they sucked if they werent on point. They put up with me, so you know they must be good.
Chris in service was awesome from start to finish! I had a warranty repair and I live far from a dealer. Roadside came picked up my car and dropped it off. Chris let me called when it got there, after it was looked at, and an estimated repair time. I felt very connected and informed throughout the whole process. On top of that he was able to fix the car 2 days earlier than scheduled and has arranged for roadside to bring it home to me. Excellent from start to finish.
Patrick was wonderful and had everything ready when I came to pick up the car. He actually came outside to meet me when he saw me pulling up. Excellent service always!
Place is a joke! Literally one of the oddest and most unusual car buying experience I ever went through. Have owned a range rover sport that I purchased from this dealership about 9 years ago(different loaction). I had stopped in to this dealership previously to check out the new defender that is being rolled out in 2020 and decided that becuase of demand I should return and put an order in for a brand new $65,000 vehicle. Before placing the order I asked the salesman if I could test drive the car to make sure that I infact was buying a car that I would enjoy as much as I did my range rover the past 9 years. I was then told by the surly salesman and I quote no I cant let you test drive this vehicle, its reserved for customers interested in this specific model, the model that you are purchasing is the smaller engine and i dont want added miles on it becuase future customers wont want to buy it!!!! ARE YOU KIDDING ME!!! So your telling me your priority is to a future, potenitial customer instead of the LOYAL, returning customer that is placing an order through you that day!!! Ohh but he did offer to pull the car down so I can sit in it. Thanks!! I deal with other car dealerships for work and have never been treated with such disdain. Mind you the car that I was purchasing is only a 6k difference!! Now I can see why this dealership has gardnerd such a bad rap over the years.. I will probably be heading down state going forward. Complete joke!
Friendly staffQuick serviceAlways a pleasure to deal with
Thank you for a pleasant and timely service visit today . I appreciate it .
If possible I would rate this dealerships service less than 1 Star. I Purchased a new Velar. At time of purchase sales staff claimed they would come and get the car when it needed service. I live 3 hrs away. That sold me. The wheel bearings are going and I was told by 2 mechanics that when they they do seize it would be extremely dangerous. They will Not retrieve the car or have an appointment for several weeks. Never again will I purchase a car from them.
This was the worse experience I ever had! I had an appointment with a Rich. I got there and ask to see the car that we spoke about .... he said refresh my memory! I drove over 2 hours .... I showed him the picture of the car on the website. He went and got the car, but don’t you think if you had an appointment why would the car not be there when I got there. Then when he brought the car up from wherever it was, it was the wrong car and it was all mud!!! Then he checked the computer and brought up another one and it was still the wrong car. Then he said I don’t think we have that car but would give me one of the cars he brought up for the same price. Really ..... I made an apt and I guess then do plan for appointments!!! I told him to email me the quote and before I left he gave me a paper that he said was the quote and the numbers were nothing that was what we talked about. I called Andy the general manager this morning and explain all the above .... all he said was I am sorry... let me know if can do anything for you..... obviously he did not care cuz if he did he would said I can do whatever to make it right and all he said was I am sorry!!! Would never recommend this place to anyone!!! I hope whoever owns this place they read these terrible reviews
Not born yesterday. Late 2018 had a left front wheel bearing replaced for a little over $400 at this same place. Great price and excellent customer service. Mid 2019 need the front right bearing replaced. Quote $1077. A good bearing (Moog) is $116 on rock auto. These guys probably pay less wholesale. Was told part was over $600. I get they need to turn a profit, but a 400% markup is a bit extreme. Will look elsewhere for service.
Great and easy experience from start to finish!! Would highly recommend to anyone.
3 + half starsI really like my Land Rover Evoque but I wish I could have more options regarding service. I live 50 miles away from Albany, one reason I was hesitate to lease a LR. First service was for a recall just few months later and at that point our salesman was gone. Since then, every time I went there for service appointments (means previous arrangement) something went wrong. Last time, I said to myself before arriving: OK, be very patient, this time would be easy, I will have a loaner so they have more than 24 hours to work on my car... first thing they told was: Oh no, we dont have any loaner car for you. I didnt even reply to that comment instead I played the message recorded in my cellphone so the manager could listen their confirmation saying date, time and arrangement for a loaner. I know they struggle badly. Read some reviews. I feel bad for the people who works there. I imagine it is not easy deal with customers. I am a latin/italian/american mix so I showed them my disappointment every time, reason they didnt charged me the last 2 or 3 services (but that it is not the point, right?). Last time they also brought my car to my address. They have room for improvement, no doubt. Hopefully they make some changes soon or this business will lose more customers.
Patrick in service always treats us with respect in a contagious friendly/family way... Bumper to bumper cleanliness and in a timely fashion! Thank you LR Albany and Patrick and team!
I implore anyone to not give these people your money. Think buying a Range Rover will be great? Its not. They are the only dealer around so you are stuck with their horrible service department and staff. After buying my Evoque the next day the hood sensor broke so i couldnt lock the car. got that fixed. Next the turbo blew...2 weeks in the shop, only got a loaner for the last week. I live an hour away. Such a pain. Then the radiator went. Another week in the shop. This time i didnt even get a loaner. Then it was fine for a few months. Then what do you know its burning coolant. I had to have it towed down there because they didnt have a loaner available for 3 weeks!! After the first week of it not being fixed they told me it was a cracked manifold. Only to find out it was the water pump like I suggested. 2 weeks in the shop for a water pump. I finally had enough and went to trade it in for something else. Come to find out they lied to me about the history of the Evoque, it had been in an accident even though they told me it had a clean history. My fault for not specifically requesting the carfax, how dare i trust the dealer. These people are so shady from the sales to the service. I will not let anyone i know buy anything from them. To be fair I dont know about the Volvo side as I think they are separate. Such a shame that RRs are such junk it was a sweet car.
What is your deal for real Jeff? Ive never had such a more terrible experience buying a car. They were never going to sell me a car I guess which is discrimination. I’m already contacting corporate and I hope to hear from the owner of this dealership too. I figured Id add a bad review to your recent collection. My next step is to contact the BBB if I hear nothing from you soon. Jeff refusing to sell someone a Vehicle is discrimination, maybe I was discriminated because I own a better car then him? not really sure at this point. Should I get the local news involved? We shall see. Well I guess its totally Jeff’s fault cause he thinks he is the leader over there. The man who told a potential customer that he doesnt care about there business cause he wants me to fiancee through him. Guys like you Jeff make this business look bad and you will be seeing my in court very soon. Cant wait to put guys like you down.On another note, I was told 2 employees quit last week because they couldnt take it anymore over there. I’m guessing there staff is in shambles because it’s run by a terrible leader.
I dont know if they just have so much business b/c they are the only LR dealer w/in a few hundred miles that they dont need to provide quality customer service, or if they just dont care. The service department is probably the worst Ive ever encountered with any brand of vehicle.Ive called 7 times.Left 2 voicemails.Tomorrow will be a week w/out a return call.If you dont already own a Land Rover maybe consider a different brand, or prepare to drive 2+ hours to get it serviced...
Needed a new fan module. They were going to charge over $2,700.The car’s windshield leaks and I was told that was a common issue for my model. They have no windshields in stock and have no idea when some might come in.
Hello, I just wanted to share my nightmare of an experience here at the Land Rover of Albany dealership.This past week I had an awful experience from the whole staff but now I truly believe it all trickled down from a terrible, useless, incapable, arrogant GM (Jeff Madden).When I showed up the first time last week, I met a really nice sales rep (Natasha) who I still really like, who treated me very nicely. I can honestly say from there on out it all went down hill from there. After I mentioned some cars I was interested in, I started to be treated very differently by the staff. Once I test drove the cars and came back in the dealership and shared the good news of what cars I liked to Natasha, I was soon being met my a GM (Jeff) who stared interrogating me.He was asking me what do I drive now - I told him what I drove. He obviously didnt believe me when I told him because he said quote “Really? , Well let me see your license and registration then? - quote. What does that even matter what I drive? I probably drive a nicer car then him, he must be a jealous, insecure man who sizes other men up because of his insecurities and lack of confidence.So after waiting a while at the desk with Natasha, Jeff the insecure GM was just looking at my car and my license and registration for a good couple minutes. After a while I couldnt take it so I told them I had to go attend my business and that i would be thinking about buying this car and I would let them know in a couple days what my final decision would be.So now I call later in the week to let them know that I will be moving forward with my own financing with SEFCU and for some reason they started giving me some issues on that - I assume it was coming from Jeff. Anyways I went back in to pick up a Purchase Agreement to get lending from my bank and for some reason they didnt want to give it to me, but would rather have it faxed over to the bank.I told them I am a busy guy who owns a well known hair salon in the Capital Region and that I would just bring it to my loan officer that day or the next. Jeff would not give it to me but everyone else in the dealership wanted to. At this point, I was thinking Jeff just didnt like me. I can understand if you dont like me Jeff, but do not let it effect business, you are ruining the owners business of Land Rover in Albany. You are polluting their business with your terrible customer service skills and arrogant attitude.So anyways after agreeing to them that I would get them the fax number and giving it to my sales rep and Jeff, days passed and my loan officer at Sefcu never received anything. At this point i told them, I had enough and will be coming in to pick up the Purchase Agreement. To make a long story short, I finally got the purchase agreement, finally got approved with my local bank and was planning on picking up the car tomorrow. Everything seems good now - right? Well no - Jeff insecurities got in the way again . Just got a call from the fiancee manager (Chris) - not Jeff and was told by Chris that Jeff wants me to relay a message to you and says “He will not be selling you the car and to get lost”. He wants me to fiancee through them.Have more to say - read my other one coming....
Thank you Eric (GM), Jack (finance) and Jashaad (salesperson) for helping me to buy my Land Rover. Your customer service is outstanding. I love my new car and Jashaad took extra time to help me setup my app for my new vehicle (yes my app, you can start your Land Rover from your phone using an app)!! Jack as always you apply no pressure and do an outstanding job in Finance, its refreshing to go into finance and not feel like your under pressure. You explained everything and CAME IN ON YOUR DAY OFF TO TAKE CARE OF MY DEAL!! Thank you ALL for helping me to buy my dream SUV.I would give this new team a try before you believe any bad reviews. 5 big thumbs up!!
The worst service I have ever had. My SUV went in for repairs they advised they have no loaners and told me there was nothing they can do. Its an 80,000 SUV and you cant give a loaner. I will never go to this dealership nor will I buy a Range Rover again. Service is a deal breaker for me and this dealership fell very short. The service manger in Albany is so rude.
Terrific and responsive customer service. They got the job done promptly and politely. Highly recommend.
Patrick, the service manager , is always so friendly and helpful!
Very accommodating. Patrick went above and beyond to make sure my car was taken care of. Thank you Patrick and the whole Land Rover of Albany team!
Shortage of parts, no loaners for emergencies/breakdowns, long time in the shop, service rep doing the best he can, get the car back, the issue is not resolved.
5 months from first visit to actual purchase...unnecessarily painful overall. Management and staff was verbally sympathetic. Staff is knowledgable of the vehicles. The rest is......inshallah.Many issues throughout, ending up with issues like....deposit not being on final bill to not having liciense plate holes pre-drilled (which they did pay me to have them drilled locally (as i am not close to the dealer).Range Rover Sport itself is awesome. Maybe i am a unique case (i hope that i am), but when paying $75,000 for a vehicle one expects less headaches for a 5-Star rating.
Chris was great to work with, very responsive and knowledgeable. We love our Range Roger and overall had a great experience.
Kudos! Alli in the service dept. provided exceptional customer service today, my vehicle was in & out very quickly. Highly recommend!
Responsive and solved my issue quickly while I waited.
Great service… above and beyond. Very happy I found Land Rover Albany!
They were thorough, efficient, informative and accommodating. Patrick was super to work with / responsive and pleasant. Thank you all.
The staff and technicians did a great job diagnosing and repairing an intermittent error with my dynamic suspension system. After 1 day in the shop my RRS runs like new again.
Service Director John Sanders and his awesome Team make every experience at Land Rover both pleasant and very professional!
I have experienced better service here than I have in the past. Some personnel changes. They call you back and engage you as a customer.
Having your service pick up my car and return it after service was key to me ! Thanks so much
The people bend over backwards to meet my needs. Very nice
This store is really shady !!! Honestly do not deal with this store do not buy cars from here very very bad experience I have with this place they are the biggest liars I have ever seen in my life. They are very suspicious do not deal with this store I request each of you people please believe me 🙏🙏🙏
Friendly service, comfortable waiting area, good coffee! And the gentleman that signed me in is a Rangers, Yankees, Giants fan.
The dealer met my expectations and went out and located what I wanted.Lined up trailer to transport as well !
I recently purchased the Evoque...I love the car! Im still waiting to evaluate the dealership to see how they handle an issue I had when I picked up the car...more later.
The worst dealership for Land Rover i have come across. Terrible sales force , as they will hammer you on price. PLEASE ! Search the internet before you buy a car from this shady group.
Always courteous, even when Im late! Best customer service ever.
Always great service at Capital Lux Cars. Paul and Ali really go above and beyond! Thank you again for all that you guys do
I had an excellent experience at the Land Rover dealership in Albany. Jashaad was very helpful and made sure my experience was memorable
Patrick was very courteous and gracious. He got me in and out immediately.
Excellent service, prompt return of car to my homeAllie was a great help and explained everything
The is a new review I had a bad experience before but they had made up for it and They went above and beyond to make sure what I needed and wanted. I would recommend for sure now!
This was by far the best experience I’ve had with buying a new vehicle right from beginning to end.
Excellent experience - Patrick Lynch was well versed and courteous.
I cant say enough about this dealership. Everyone is very helpful and I love my new Range Rover!
The staff at Land Rover Albany are always extremely helpful, courteous, and professional!
Pat is knowledgeable professional representative of Range Rover
Service after the sales poor
Great customer service.Very friendly staff!
Great service - knowledgeable and courteous
Great customer service with short wait time while replacing vehicle parts.
Parts department is very knowledgeable and very helpful the gentleman there knows his stuff.
Chris in sales was very nice, they are lucky to have him ;)
Great experience at Land Rover Albany, highly recommend.
I experienced fast, caring and professional service as I ALWAYS DO!!!!!!!
Patrick lynch was great!
Great service! On schedule as promised.
Great!
Patrick was very helpful.
Great service. Quick turnaround.
Everyone was kind, courteous and professional!
Patrick was very helpful!
Super helpful, great customer service
The test track is amazing! Love this place
Great customer service
Yeah very good
Excellent service today
Great place and fantastic customer service.
Salesman Chris was a pleasure to deal with .
Yearly maintenance completed
Very professional beyond expectations
Wonderful experience
I had Service for my Discovery…Patrick..Andy & the Service manager all took great care of me!! I only use Cap Lux motors for service I couldn’t be happier!! 10 Stars!!
My service advisor, Kristina, was the best ! Attentive, knowledgeable and a pleasure to work with.
Great service, very nice & accomodating staff! Although a loaner was not available they were nice to shuttle me to pick up a rental car at the airport & to pick me up there when the car was ready!
Total reviews rating 4.4
136 Reviews for Land Rover Albany 2023:
Review №1
2022-02-28This is a phenomenal dealership with the best customer service I have ever experienced from a dealer. Julie in Sales was exceptional and made the whole process easy, but more importantly fun. She went above and beyond to make our purchase feel special. Frank the finance manager was excellent, and explained everything in great detail. From top to bottom this dealership is one of the best. Whether you are local, or a couple hours away from them, they are absolutely the place to go! No games, no gimmicks, and an amazing experience overall. I am proud to say where I bought my car when people ask me! Thanks again
Review №2
2022-01-14This is the second vehicle I have bought from Albany Jaguar/Land Rover. There is a reason for that. In a single word, that reason is excellence. Much like a coach, I attribute this to Land Rover’s “coach”, Andy Reed. Everyone at the dealership is extremely helpful and pleasant. Dare I say, I think this team enjoys working for their coach. I have been a customer for 5 years now, and thoroughly enjoy each visit. If you are ever in need of or just desire a Land Rover, this is the best LR dealer in the Northeast. My only regret about this review is that I cannot leave a six star review.....they will work hard to not only make you happy but also to keep you happy.Very Sincerely, TL & CM
Review №3
2022-07-07Uniquely pleasant experience at this dealership. I brought my RR in for a recall. Not only was the recall item resolved, but the service dept noticed my expiring NY State Inspection and proactively completed the inspection as a complementary service. Of course, they also threw in a Car Wash. I walked out with zero charge. Excellent inexpensive way to ensure a happy customer.
Review №4
2021-11-20My status as a military serviceman member was recognized and upon arrival; I was warmly welcomed by the staff and general manager. I love the charm of Land Rover Albany, absolutely outstanding, and does not give you the routine chain dealership vibe at all.Every employee I encountered was delightful and eager to help. They went above and beyond to help make my routine maintenance comfortable & enjoyable. The service was exceptional, high-quality, top notch, and not to be beat! This excellent dealer site was clean, and very convenient…and the atmosphere was special with a great ambiance.Overall, Land Rover Albany exceeded my expectations. I would definitely recommend this dealership to my professional colleagues and military Soldiers. I will certainly continue business and service at this location. All respect for the general manager, who does a great job here, a true sample of excellent reception…thank you so much!
Review №5
2022-01-29Kristina was wonderful! I’ve owned several Range Rovers in the past… there is no denying that they are cool cars… but I’ve never been satisfied with service until now. Kristina handled all of my maintenance issues with courtesy and competence. Thank you for excellent service.. the true measure of a car dealership!
Review №6
2022-03-08Short version: Capital Luxury Cars quickly helps passing travelers to attend a distant family meet up. They are very friendly and knowledgeable.Thank you so much!!!Long version: We were on I-87 northbound, cross-country traveling in our 2016 diesel Sport when the warning that we would not be able to restart the car in 248 miles because of “incorrect diesel exhaust fluid quality detected”. Luckily we still had phone connection to search the internet for on road fixes. We tried many things but nothing worked. It was 60 miles to Albany and the nearest Land Rover dealer: Capital Luxury Cars.It was a Friday afternoon when we pulled in and they really took care of us. They updated the software and gave the car the once over. We could not spare time for them to do a more thorough job because we were headed to a family meet up in the North Country. We we’re back on the road in 90 minutes!We left knowing that it might happen again but to drop by on the return trip if it did. Several days pass and on the return trip about 150 miles after the reset, the warning came back starting the countdown. Calling ahead this time we visited the same dealership and it only took 30 minutes to reset us and to get us back on the road. We drove more than 200 miles home after dropping one family member off at a NJ train station. The warning has not returned. But we can get it to our local dealer for a deeper dive into the problem.
Review №7
2022-03-30Always great service - and a great service team! Kristina was always very pleasant and very accommodating. I never had to wait long to get my RR in for service, and Kristina always called with a detailed description of what needed to be done. Highly recommend!!
Review №8
2022-03-15Patrick Lynch is an exceptional service writer and a pleasure to work with. He knows my car and my personal preferences.Chris Collins is manages a great service dept.Land Rover Albany always provides great service.
Review №9
2022-03-08This service department is absolutely the best Ive ever experienced.They are professional, absolutely prepared for their customers and kind beyond description. What’s particularly amazing is how deep there talent level is, given our current economy.Christina, my service representative, worked with me to support my Land Rover repair beyond the call of duty. She handled the ordering of parts and provided help in many ways that were clearly beyond her job scope. I think there was no aspect of the dealership she was not capable of performing at the highest level.Chris, the service manager, was also available and engaged. He Even picked me up when the shuttle driver was busy. In addition, treated with amazing fairness when the bill was presented. These people dont hide in their office after shuttling you into the waiting room like most places. They made me feel like I was the only customer in the dealership.To me, this is a text book example of how great organizations will gain market share, even with with limited staff and crazy inflation.When Everybody pitches in and they do what ever it takes, the customer experience is better than ever because of it. Keep up the great work guys. Im a customer for life.
Review №10
2022-02-10Service has always been good at this dealership. I’ve owned to land rovers over the years and while I didnt buy them at this dealership because they are not competitive on price with some of the bigger city dealerships they have provided excellent service the few times I’ve used it