Appointment required
Yes
Land Rover Freeport Service Center in Freeport
Categories
Location on the map
Freeport, Nassau County, New York, US
Health and safety
Mask required
Yes
Staff wear masks
Yes
Staff required to disinfect surfaces between visits
Yes
Accessibility
Wheelchair-accessible car park
Yes
Wheelchair-accessible entrance
Yes
Wheelchair-accessible toilet
Yes
Offerings
Oil change
Yes
Amenities
Mechanic
Yes
Toilets
Yes
Planning
Appointments recommended
Yes
Phone: +1 516-771-6600
Site: https://www.landroverfreeport.co...
Site: https://www.landroverfreeport.co...
Opening hours
- Monday:7:30AM–6PM
- Tuesday:7:30AM–6PM
- Wednesday:7:30AM–6PM
- Thursday:7:30AM–6PM
- Friday:7:30AM–6PM
- Saturday:Closed
- Sunday:Closed
Comments (93)
Had a few issues with my Range Rover Velar and brought it in for service. Jim Tudor, my service rep made my first experience very easy. He was extremely helpful, professional and offered wonderful customer service which I appreciated. My car was ready same day. Thanks Jim!
Fantastic service done at this location, had roof rails mounted at this location, I made the mistake of not ordering one of the parts, but they took care of it by ordering the part nda giving me a loaner vehicle. The staff is great and gave updates day by day, especially my service advisor Jim Tudor who did an amazing job of making sure all my needs were taken care of. Overall, high quality work, took care of all my issues, and Ill be coming here in the future for all my needs.
Amazing service got my truck in right away , received a loaner vehicle ! Followed up with me throughout the day ! Had my service done same day , picked up next day with no issues and my truck was washed ! Highly suggest using Land Rover Freeport ! My service lady was very nice helpful made my service visit a great one ! Ask for Sheena when you go in for service .
The Land Rover/Jaguar Freeport service department is great! Sheena is usually the service representative I go to & she always helps me out in every way possible. The service department is very professional and they always find the issue and fix it. Great Service all around!
My experience here was amazing Sheena and Jim did amazing at catering and making sure my cars’ service needs wereMet in a timely and efficient manner. Have been getting taken care by this service staff for three years and every experience is exceptional🙌🏼🙌🏼🙌🏼
Scott and Sheena make my service experience seamless as always. They go over every detail and get me in out quickly. Freeport Land Rover always delivers!
Arianna made my experience fantastic!!!. She is welcoming and always does her best to meet my needs. She is an amazing person to have on your team!
Sheena is great come all the way from the North Shore to get my service done ! Outstanding service quick ride right off meadow brook ! Get my truck service and go for a bike ride by the beach ! Highly recommend Sheena Land Rover Freeport
Highly courteous, wonderful, personalized service! This is my second time at Freeport Jaguar/Land Rover in a matter of approximately one month. Jim Tudor in service is wonderfully attentive, patient, transparent and super helpful. This place makes what could be a stressful experience a breeze!
Sheena is amazing! Love dealing with her she is always friendly and helpful! Anthony has been great as well!
The service here is excellent they repair what you want them to repair and if you have questions they have the answers that you need to help you decide what you want repaired on your car. My service advisor Jim took care of all my problems and assured me that what was wrong they would take care of and they did thank you for excellent service.
Sheena in service is amazing !! I travel from the North Shore just for service because of her! She is the best !! Billy in parts is a great help too !! Highly recommend the Freeport service and parts department!!
Andrew and Sheena were the best with the service department. They were both very nice and made me feel very comfortable.
Sheena Aviles is a sweetheart, always a warm smile & greeting. She’s attentive and get a job done !
Sheena.Just wanted to Thank Sheena for her assistance & professionalism. The service at the dealership was outstanding & I will refer family & friends.BR,James Xanthos
I had an excellent experience with sheena! She made my service appointment quick and efficient! Thanks land rover Freeport!!
My sales and service person Jim was outstanding! He was very very nice and provided perfect professional customer service. I love going to this place. They even washed my car and treated me with great respect.
Jim was so personable, from the time I walked in he was extremely attentive and made me feel like a valued customer. He gave me a time frame and eta and met that window in regards to the time. I really appreciate his help today and amazing customer service!!! Thank you Jim!! Cindy @pakriteexpress
Land Rover freeport has an amazing service ! They always help me with my truck !! Excellent outstanding service would not go to any other dealer ! Sheena is very knowledgeable and helpful
Sheena aviles is the best advisor always very helpful !! i always ask for her when i come to land rover freeport !! i would highly recommend that dealer to all my friends and family !!
Andrew, my service agent was great and helped get an unusual part required for my service. When there was a delay in getting the part he kept me updated on the arrival of the part and the service. He promptly let me know when the service was complete.
The wait was long but thats expected. Jim was really helpful. He personally came to find me in the waiting area after the service was finished, so I didnt have to loiter around in hopes of trying to figure out when the car would come out. All in all, it was without hassle.
Sheena Aviles was amazing service advisor . She got my truck in and out . Excellent service
Service department is wonderful recommended to all my friends and family !! Excellent customer service !! They follow up !! Sheena aviles is the best !! Highly recommend her !!
Sheena aviles is great always comes in to Freeport for all my service needs !!! Highly recommend Freeport service!! I always ask for Sheena every time I come in
Sheena Aviles is very attentive and kind . I do enjoy doing business with her and will recommend others to do the same.
Jim Tudor is the best. Went to get car serviced and Jim is very patient, super understanding, timely, respectful and communicative. Would come back for Jim. Go and see Jim
Our service advisor Sheena Aviles is very professional. It’s a pleasure dealing with her.
Sheena is amazing Service advisor ! great service would recommend service in Freeport to my friends and family !! Freeport Land Rover is the best !!
Andrew was the best. Got me in and out in no time even with all the issues my vehicle had. Even got me a Lyft back to the dealership so I could pickup the vehicle.
Sheena aviles excellent very professional!! We recommend her and the dealership to all my friends and family
Sheena avilesSuch a wonderful individual ,,great Assitance ,Everything was in point by her ..Service is on point ..Couldn’t ask for a better service rep..She’s amazing and very helpful..
Sheena was so great and very helpful when I was getting my car fixed! So nice and friendly
Sheena is very professional and very pleasure to deal with. ! Recommend everyone to go to Land Rover Freeport and ask for sheena
Sheena and Scott are amazing helps me with my car !! Would recommend them for my friends and family !! Excellent service !!
My service advisor sheena aviles Is very professional and extremely friendlyA true asset to your company
Always a pleasure dealing with sheena Aviles recommend her to all my family and friends !! Excellent service !!!
Dave technician and Sheena service writer were very helpful !! Highly recommend them and Land Rover Freeport
Sheena is amazing the best service advisor she always very help very happy with servics
Andrew was AMAZING very helpful friendly and good humor. Looking forward to working with him and the team again.
Andrew in the service department was phenomenal. He was efficient gave me my options and very professional. Thank you.
Land rover freeport amazing , sheena Aviles very professional!! Recommend Sheena Aviles and Land Rover Freeport
Sheena is amazing treated me excellent ! Wonderful service ! Yamerin. Is helpful !!
Sheena is always helpful and accommodating! She’s very pleasant and knowledgeable
Sheena AvilesLove Sheena she helped me with my LR4 she is wonderful and also very helpful.
Jim was awesome!!!! Went the EXTRA EXTRA mile!!! Social distancing and masks were all present! Extra Kudos to Jim and team for that
Sheena. Thank you for your great service in getting my car service today I appreciate you and the work you do.
Scott and sheena are amazing !! Excellent customer service !! Highly recommend them
Best adviser all time Sheena availed. I came all the way from glenhead
Arianna & Bob in the service department were very helpful and accommodating. Helped us above and beyond our expectations
Sheena is fabulousThe best Land Rover dealership in Long IslandBy far
Jim Tudor is great to deal with in service, kept me informed of everything and very prompt with performing all services!
Sheena was incredible!!!!! Highly recommend. Would come back!!! 10/10
Andrew was amazing. Communicated and let me know all the details concerning my vehicle
Sheena Aviles was awesome !!!! Great customer service !! Thank you !! :)
Sheena Aviles is absolutely the best! Recommended to all friends and family
Jim was super helpful and professional with the car. Very happy with it and A+++
Sheena is so great knowledgeable highly recommend her and Freeport service is amazing !!
Thank you so much to Billy from parts and Sheena Aviles for outstanding service.
Great service best place to buy car and service Sheena aviles was very helpful 👌
Thank you Sheena Aviles for helping me. Your service was very helpful and I rate you at a 10 plus
Jimmy, craig and Yamerin was phenomenal Maid Service very simplistic easy.
Always Excellent Service Jim Tudor and the crew treat me like royalty. Thanks again
Jim is great and Ariana was very helpful as well , thank you all so much
Sheena aviles service was excellent. Love the hospitality.
Sheena Aviles is always so amazing!Thank you!
Sheena was awesome to deal with. Highly recommended.
Great experience with Jim Tudor. He had me in a and out in no time.
Exceptional customer service! Absolutely recommend this dealership, sales and service, to friends and family.
Sheena outstanding and thorough customer service follow up!!
Awesome as usually dealing with sheena great job
Andrew was a great help and extremely knowledgeable great experience
Sheena was the best. Go there.
Exceptional service by Jim and the whole crew.
Sheena is good! Recommended!
They have an amazing service department!
Sheena in service was so helpful !!
Outstanding service as always staff excellent
Sheena is the BEST!
Sheena was fabulous!
Jim is always the best !!!!
Fast easy service!
Andrew was AWESOME!!!!
Total reviews rating 5
93 Reviews for Land Rover Freeport Service Center 2023:
Review №1
2022-05-03Land rover Freeport tries very hard to please their customers. Its rare that they do not attempt to remedy anything wrong. Most of the associates are friendly. It just takes a while to secure an appointment especially if you wish to obtain a loaner. My vehicle was ready in about 3 days although Im not completely happy about my wheel alignment. I am waiting for a response now so stay tuned!So I was called by Mrs Donna and took the vehicle for the check of the alignment. Unfortunately this visit. Cost me more than the service. I had 900 dollars in cash that apparently fell out of my pocket in between the seats. I realized and immediately ran to the vehicle which was still in the bay. I looked and found 100 dollars (5 20s) and reported it to the adviser (Sam). That fast the 8 100 dollar bills were gone. So a word to the wise. If you take your vehicle check twice as your valuables can disappear. I sent an email, but havent heard from anyone. In this climate for people to take what doesnt belong to them is so unfortunate.
Review №2
2022-02-09Came in for an oil change, took care of all my needs and had a lyft take me home.
Review №3
2020-09-18Sheena and Daniel are nothing short of amazing with their attentiveness and service at Land Rover Freeport! Not only were they able to squeeze me in for a quick tire replacement, but they spent the time to thoroughly explain and assist me through the entire process - making it quick, easy, and super helpful! They even took some extra time to overall assess the vehicle as well! This was by far my best service experience, and I would recommend to anyone! Not only will your vehicle be taken care of, but you will be as well! Thanks so much!!
Review №4
2020-09-28Sheena Aviles is the best. She’s very pleasant helpful patient and takes the time out to offer excellent service. She stayed in connect throughout a recent mishap I had and never gave up until my issue was resolved. I recognize her as my Land Rover champion and she’s deserving of any promotion or elevation now or future. Love you Sheena.
Review №5
2020-10-21Sheena Aviles is my favorite service consultant at Jaguar Land Rover Freeport. I came in for a tire repair. Sheena made it a smooth and easy process. It took less time than I expected. Sheena is kind, professional and well versed. She was able to answer every question I had in regard to my car with no problem. I’ll definitely be back to see her the next time I come in to get my car serviced.
Review №6
2021-07-23I want to take the time and thank Andrew for always providing my family and I with an amazing service! It makes everything so easy! Everytime something comes up with our car Andrew always finds a way to get our problem solved. Andrew is always full of patience and will always answer any questions you may have! Thank you for the help always!
Review №7
2020-10-15Sheena Aviles was so helpful and on too of my issues with my car. Called everyday and made sure I was accommodated. She gave me all details needed and made sure I left satisfied. I will return to this location and make sure it is my only spot.To add, everyone was so helpful! Each person I spoke with made sure I had all my answers and went above and beyond to help with each inquiry I had.Felt very comfortable especially with covid.Thank you!
Review №8
2020-10-15Very professional service. Treated me with courtesy and respect. Never going to the Huntington location ever again. You have to come here to Freeport where they treat you like the valued customer you are! Thank you Sheena Aviles for taking care of me and my vehicle. You are the best!
Review №9
2020-11-12Staff is amazing friendly and always remain professional. Ariana and Sheena really help me out every time I come in for Service or make an appointment. Honestly i have nothing negative to say about my experience at Land Rover Freeport
Review №10
2020-09-09Sheena Aviles was able to provide me with excellent service.She replaced the batteries in both of my smart keys and fixed it instantly! It saved me having to use a rental and drive all the way back to the facility.