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Phone: +1 845-410-0290
Site: https://www.legoland.com/new-york/
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Total reviews rating 3.9

100 Reviews for LEGOLAND New York Resort 2023:

Review №1

2022-05-01

We had a great time with my 8 and 11yo. Rides are not overwhelming but just right for them. If you can make it early, no wait. We didnt wait for the first two rides at all since we came before the opening time. Otherwise, the waiting time was about 10-25 minutes for most rides, but some can be very long. We noticed those with a long wait were running in an inefficient way. It could be improved there. Other than that, we had a fun time. Also all the staff members were super nice and friendly! We felt very welcomed! Overall, it was much better than I expected. It is worth visiting if you are around the area.

Review №2

2022-04-21

We had an awesome time! I have boys aged 4-14, and all of them had a great time. Staff at the park were wonderful, and the park itself was very clean, including the many bathrooms with multiple family bathrooms at each. The park is fairly new and is still under construction in some places. At its current state, you can probably see and do everything in the park within a day and a half. The most common issue we had was some rides did break down while we were there. Safety did appear to be a priority, as when a ride did break down, staff performed multiple safety checks and test runs before they started letting folks ride again. Food choices were limited and somewhat expensive. Highly recommend the taco and hotdog stands for the best food at the best price. There were also water bottle fill stations around the park. The parking lot was well managed, with multiple staff directing drivers to keep things moving. No markers or signs to remember where you parked, so pay attention. All in all, we had a great time and would recommend Legoland NY.

Review №3

2022-04-25

First off the staff was super polite, very helpful and eager to answer questions. The rooms were cleans and super fun for the kids,. The food was what it was expensive amusement park high school cafeteria grade meals. Now for the park. It was really well done rides were fun. Only if you could get on them every ride had an hour wait so you can really only do 6 or so rides a day which is terrible. Ride operators moved at turtle pace so in order for us to fully enjoy the park we had to spend an extra $400 on reserve a ride. If you have the money get it only way the park is enjoyable we did one with one day without. Paying extra for parking ridiculous, get rid of that. The 4D movies were amazing dont miss these. I dont think we will ever go back due to the ride issues its not worth over $2000 we spent to go much rather do something different.

Review №4

2022-05-21

UPDATED 5/21:I had provided my contact information in the email to Legoland and right as I was pulling into their parking lot they called. The agent was super helpful. I did end up taking an unexpected day off from work because my wife was sick and we could not reschedule the tickets online. This new way of working without direct phone support is frustrating.My son had a wonderful time and its an amazing place for kids. There is so much to do and they are adding even more. We stayed the entire day until they closed. I asked my son what his favorite part was and he said all of it!Original 5/20Good luck if you run into an issue and need to call to talk with someone! Only support is via email with the basic responseOur Model Citizens are actively responding to emails and guests should receive a response within 7-10 business days.I event tried calling the resort...waited a very long long time and no help.Buyer Beware before purchasing tickets...NO CUSTOMER SERVICE!!

Review №5

2022-05-14

Park is great if you have kids between 5-10yrs. Rides are new but sadly they have few cars/seats on each. They really must expand and add more cars to handle guests esp on holiday weekends. The crew was serious about safety but but were slow to operate in some cases. Though we went on a weekend after all spring break ended, we still had to wait longer. However, all rides had shaded wait areas so someone has done good thinking when designing the rides. Lowest point for the experience is the food and beverages. As everyone else has mentioned its superlatively pricey with few options. The miniature monuments area is the underdog, you only appreciate once you are up close to it. Another useless area where you feel undue advantage being taken is parking. I clearly dont see any reason to pay $25. We didnt get to experience the hotel/lodging on this trip. That said, I like how the park has a new feel to itself. While they have tried to create a new theme park, they have miles to go to deliver an experience like Disney parks do. Worth a visit at least once, a day trip is sufficient to cover all rides, but if you are going on a long holiday, might want to check-in in their hotel a night prior !

Review №6

2022-06-11

I was a little hesitant on booking this trip after reading some of the mixed reviews but I can honestly say our experience was amazing and I have no regrets! My son (9y) had the best time of his life! The hotel was unbelievable decorated in all things Lego and fabulous! The pool was open, the food was great, all the little touches and details were phenomenal. Even though the park was a lot of walking on hills - it didn’t even matter. I just wish I didn’t buy the Reserve & Ride because we didn’t even need it. There were no lines on a Saturday in June! Has a great mix of rides for all ages and lord did we spend money on souvenirs! But great mix of items that we can’t buy at home and the prices on Lego products themselves were normal pricing. The Lego sets were not overinflated.

Review №7

2022-05-29

The park is new/clean and easy to walk.However, it was not a good experience as each ride took at least one hour+ of waiting time.There was one ride that took us two hours + to get on. So even though we got there 11:30 and left when park is about to close. We were only able yo manage to get on 4/5 rides total.Couple of issues noted:1) some stations were only filling up customers from express line, I can understand express line has priority; but letting all the riders from express line each time is very unfair to the rest of the customers the regular line.2) like others have mentioned, very inefficient way of running the ride. Some station should have at least two staffs, when there is only one employee, the person is scanning/checking in everyone at the express line, then check in customers from regular line, then check all the seat belt; then go to the office and turn on the ride, finally the person has to manually release everyone from their seats). The actual ride is 2 minutes and under, but takes at least 30 minutes, because it is so inefficiently ran.Even for food, it takes at least half hour, etc. of wait time and is overpriced.This whole experience just consists of endless waiting in line. Will not be returning. They should really looking into cutting the wait time, including selling fewer tickets and put more staffs and improve how rides are ran.

Review №8

2022-06-26

Very cute park for younger children. My almost 5 year old loves it here and always has a blast. The staff is mostly friendly and the rides are well done. Went in early June and they still had no date for opening of the splash park area. It’s pretty overpriced for a day trip but I’ve seen plenty of advertisements with coupons to get a kid free with an adult ticket.

Review №9

2022-04-23

The rides seem very safe and checked thoroughly and regularly, but sadly that’s the only positive thing about this park at this point. The park is very poorly managed as per wait times. So you don’t die or get injured physically on the rides, but there’s a good chance you leave this park emotionally injured. I’m right now on a line for a ride that the app said the wait time is 15 minutes but it’s been 1 hour and we’re still waiting. The new reserve and ride thing for $100 is a pure humiliation of everyone who doesn’t pay it, which is most of the people at this point. We randomly get an army of people on that line which means waiting several several more minutes.I hope they can do better. We will not come back or renew our membership unless we read a couple of good reviews that indicate something has changed.UPDATE: a nice representative asked us about our day. We complained and she kindly gave us a pass for 1 ride. That act of kindness made our day 🙂 she also explained that spring break period is making things difficult for them. I still take one star away so they try to make things better. At the very least fix the app to not disappoint people like this.

Review №10

2022-04-23

First time going and it was so much. Im a nurse and I traveled with my clients family and a coworker. The kids really loved everything. The lines for certain rides were pretty long so we didnt get to get on those but the ones we did get on they really enjoyed. The food was reasonably priced and was really good. Nice variety of food in the different locations Brick City, Lego City, Pirates. There is a little something for everyone. You can actually purchase beer in the Pirates section. Something to know in advance you have to place mobile orders at the food stands but not at the restaurants. They are building a water park that will be open this summer so plan a visit then. Parking was only $27. Last but not least the Lego store was great. Grabbed a nice set for my husband and son to do together and a Harry Potter set for myself. Didnt spend too much. I definitely recommend going. Maybe book a stay at the Legoland Hotel which is right next to the park.