Mask required
Yes
LensCrafters at Macys in Yonkers
Categories
Location on the map
Yonkers, Westchester County, New York, US
Health and safety
Staff wear masks
Yes
Accessibility
Wheelchair-accessible entrance
Yes
Planning
Appointments recommended
Yes
Phone: +1 914-968-9341
Site: https://local.lenscrafters.com/n...
Site: https://local.lenscrafters.com/n...
Opening hours
- Monday:10AM–9PM
- Tuesday:10AM–9PM
- Wednesday:10AM–9PM
- Thursday:10AM–9PM
- Friday:10AM–6PM
- Saturday:10AM–9PM
- Sunday:9AM–10PM
LensCrafters at Macys in other cities:
Comments (134)
Gerard Joseph at LensCrafters at macys in cross county mall in Yonkers, NY was so helpful and patient.He help my little brother with his lenses and made it possible so that he can get the best deal possible. He definitely will be seeing us again from now on.
Buying glasses is usually pretty cut and dried. Real change of pace as Edgar presented me with options I probably wouldnt have considered and we had a fun time exploring the choices. Nice young man, no pressure to buy and support (and jokes!) from manager Miguel meant my husband (who HATES to shop) even enjoyed the experience. This could actually make this annual chore something to look forward to!
Look for Edgar (sales associate) to help you with your glasses selection! We received an awesome service from him! He really took care of us! The service at Lens crafters at Macy’s was great!
Dr. Wan was awesome. Very professional and excellent visit. Very nice and knowledgeable. And the two gentleman sales associates were awesoe as well. (i forget their names - sorry. One was Black and the other was Latino). Excellent customer service and reasonable prices. I was there last Wednesday @ 4pm for an eye exam and to get contacts and glasses. ~ Atul
The selection was adequate. Fortunately my daughter found a frame she liked. Staff were professional and accomodating witch is always important to me. Worth a visit.
Todays visit was great. I felt very comfortable and he was very helpful. What a great personality. He is the best. I will be back in the future
Mr. Gerard dealt with us extremely professional. He was very, very, gracious to us. He is truly an asset to this company.
Rohan was amazing! He was patient, kind, knowledgeable & very helpful. I would recommend everyone to him
Gerard was super helpful with fixing and tightening my glasses, definitely made the stressful situation much easier to deal with.
Miguel and Edgar are an entertaining pair. The most fun I’ve had buying glasses ever. Once I told Miguel what I was looking for, he sure did excel in providing me far too many great options, almost got me to buy a third frame so watch out. These guys really took their time in helping me choose frames for my face and personality all while ensuring it was financially possible. Edgar is a sweetheart, courteous and professional, who pays attention to the details, ensuring my transitions were the appropriate color for the selected frames. P.S. I’m still thinking about that Prada pair Miguel!!
Amazing store, Gerard did a great work repairing my moms frame!
I have purchased about 3 frames here and visited this eye doctor about twice. The customer service here is so terrible that I will not be returning to this lenscrafters. I came in today looking to buy. And only in this lenscrafters can the reps manage to turn away a person who needs glasses that currently has none. The unwillingness to do anything but the absolute minimum radiates from the staff that works here. Ill have to spend money elsewhere while having a LensCrafters 5 minutes from my home. 0 product knowledge. I asked if they could order a frame in another size and was told I should just buy what they have in store. 🤷🏻♂️
Dr. Won is the best eye doctor I’ve ever seen! He took me as a walk in when I desperately needed to see someone! My eyes were dry and irritable and I needed to see someone soon. He took me right in and got the job done. I recommend EVERYONE to come see Dr. Won!
Amazing service, Gerard did great job helping me with choosing my final glasses and even went as far as repairing my old glasses which were severely damage until my new pair was ready.
Gerard was so gracious to adjust my new glasses and my sunglasses in the moment. He was so helpful and made the experience worthwhile.
Miguel is exceptionally helpful and very patient. He worked with me from start to finish in my pursuit of both regular and prescription sunglasses. He is very familiar with the product and the process, and does his best to make the most use of your time. I highly recommend!
Since our doctor works out of the office at this location, we usually purchase our eyewear at the LensCrafters there as well. Miguel helped us all… he was super friendly, helpful, etc. He really made sure we were all happy with the choices we made.He took the time to make sure we got the discounts we were due even when one of the codes didn’t initially work. He helped us save some money, get the glasses we really wanted, and we had great conversation along the way. Thank you for making a mundane chore of life a little bit more fun.
MR. Gerard was very patient, graceful and very competent. Truly a blessing to this company.
Gerad helped completely fix my boyfriends glasses and tightened mine. I will most definitely be coming back!
Miguel is awesome. Made my shopping experience fun!!! Very knowledgeable🥰
Miguel is an 10/10! Not even an 1000! He was super helpful and extremely kind. He was very open to questions and thanks to him I walked out with a better understanding of my glasses and what I truly needed. Not to mention he also gave me tips on what to do for my next visit or when I would pick them up. Please go to LensCrafters and ask for Miguel, He is amazing!!
I had low expectations of this place but every person on their customer care staff proved me wrong as soon as we stepped foot in their center at Macys. Tyrell immediately greeted us, took great care of my moms prescription with detail and attention like no other, and his two colleagues managed to secure us a discount for the trouble of having to buy a new pair of frames rather than recycling old ones. They were patient, understanding, and exemplified great customer service. Thanks for the great experience!
Wallace was very helpful and friendly. He fixed my old glasses quickly and efficiently
My experience at LensCrafters at Macy’s was exceptional. I bought glasses for my son and for myself and Wallace and Edgar were very helpful and personable. I highly recommend dropping into LenCrafters for your eyewear needs.
Miguel at LensCrafters was really helpful. Assisted me with picking up great frames and gave me some great knowedlge of the deals and the protection plan at LensCrafters. Thanks man excellent customer service.
Danielle was very helpful, she was polite and friendly and helped me get the best deals for my brother glasses. I really liked my experience there, the doctor was very pleasant and informative.
Awesome job done by your employees MIGUEL. GOOD JOB, THANK YOU
Had a great experience Miguel and Wallace were wonderful
Absolutely amazing customer service; from my eye appointment to choosing new frames. Wallace, in particular, was extremely helpful. Overall a great experience.
I customer service was great Danielle did a wonderful job with helping me find a pair of frames that I needed and she was so professional I would definitely recommend someone to go there if they needed some frames
My experience in the store was great. Large selection of frames and Miguel was very attentive and provided me with all my options so I could get the best glasses for my needs. Definitely recommend going there.
Gerard did a great job helping my son see again, repairing their old glasses and processing his new glasses.
Edgar it’s very profesional, kind and good customer service. I highly recommend this location and Edgar.
Went in to get new optical glasses with a new insurance, and despite the long process and complications that came along with getting my insurance provider from their system Wallace remained patient and determined to find my provider and help me get the best deal possible with my coverage. Definitely a 10/10 service, the attentiveness provided made the whole process manageable and not feel like it was burdening.
Gerard was very nice and consciousness and helpful. I look foward to my new pair of glasses in a week.
Gerald Joseph is one of the best, passioned person in his job , he help me with muy glasses and I’m so happy , guys need more employee like him . Thank you Gerald for your help
I had a very pleasant experience in the stor with Miguel
Wallace was (and has always been) a complete professional. He’s courteous, knowledgeable, and efficient. He makes buying glasses fun and easy.
Miguel was amazing he offered amazing tips and made the process easy and fast.
Edgar was professional and very expedient. I came in last minute and left well taken care of.Bless You Edgar
Miguel was a 10 out of 10 ! Thank you for your amazing service
Miguel was extremely helpful with my purchase. He helped me throughout the entire process. Great costumer service!!!
Wallace was helpful in helping me make a frame choice!
Great experience amazing service. Edgar and Miguel were very helpful and knew what they were doing. Got me a great discount.
Excellent customer service from Danielle. Very patient and helpful. Would definitely return because of her excellent customer care.
Edgar and Miguel were friendly knowledgeable and professional. Great team! Will continue to come back.
Danielle and Wallace were very sweet, and helped me choose my frames and assisted me throughout the whole process.
Bought several pairs of glasses from this Lenscrafters. Now needed them adjusted. Maurice helped me. He was so kind and patient. Took care of every customer with expert knowledgeable service and care. He provided A+++ customer service. Overall an excellent Lenscrafters, with dedicated and caring people working there.
Danielle was wonderful! Best customer service ever and really made me feel heard. Loved her service!
Im was not sure where to leave a review but i hope it get to head quarters or the manager of this store. I am writing this short email to express that i walked out the store a very happy customer. Jenine i hope this is how you spell her name, she was the only one their in the store when i got there in the morning. She was super busy but also super nice and professional to everyone there. Her customer service is exceptional and she acknowledged and answer everyones questions. When it was my turn for her to help me i had a lot of questions and she answered all of them and not once looked bothered. She was super nice and professional and shes the reason why i love coming to this specific location. Her worked needs to be acknowledge. She is awesome!!.
I got two pair of glasses today and Miguel was very helpful and polite.
Miguel was amazing! He guided us through the process and made getting my little sisters glasses an amazing experience.
The worse experience ever! Please stay away from this site. Customer service is horrible. They don’t even deserve 1 star!! My first visit was me picking out my frames and he didn’t even want to help because he thought I was just looking. I had to approach him because he was on his personal cellphone. I ordered my frames and was told everything was included (everything I needed to be put on my frames) total $600. I was told my glasses were going to be ready in a week. A week later I called and the person on the phone told me she didn’t know if my glasses were ready because she didn’t take my order?! I called again a couple days later and was told my glasses were ready and I go to only find out that my prescription was incorrect. I had to wait another week and it still wasn’t done right! I had to wait a total of 1 month and 3 visits to finally realize that they don’t deserve my money. I was told everything I paid was covering everything I needed and in my last visit I was told I need to pay an additional $150 because it didn’t cover something I needed. Biggest advice just stay away!!!
Wallace was patient, understanding and friendly. Great experience.
The optometrist frank won is very incompetent, non professional and will bungle your eye prescription. Because of that I was prescribed a pair of glasses which worsen my vision. He needs to be more professional like and not rush his patients in and out. This is the second time he gave me a bad prescription. Avoid going to this lens crafters if you value your vision.
Lenscrafters in Yonkers Cross County Mall is a very good location. The staff is very nice. I just wish it was as big as it was before. The selection is not as much.
Went here for an eye exam got there early and did all the paper work well after he does the eye exam says that dilating the eyes wont make a difference but proceeded to do so.! Just to charge the extra! Well then I go pick out a pair of glasses and they tell me it’ll be ready in one week two weeks later and I’m still waiting. I should of read the reviews but figured that such a large company would have things together. If I don’t get them in the next two days I’m going in for. A refund and going to the competition!! Beyond disappointed.
Miguel did a great job helping me
I called prior to going to see if they had the frames I wanted. The clerk confirmed and i went and purchased the frames. I went the next day for an eye exam the doctor was wonderful. After about 2 weeks I called to see if the glasses were ready the clerk tells me the company is waiting for a restock. I explain to him that he confirmed the glasses were in stock when I purchased as well as prior to the purchase he allegedly even put the glasses in for Express shipment. Now he is displaying nonchalant behavior and tel lil ingenuity me all I have to do is come in and get a refund . Im annoyed because that was a waste of time traveling from he bronx on different days just to be told I cant get the glasses now, and now I have to travel there to get a refund what a waste of time.
Miguel 10! Was extremely helpful and patient . He helped me find glasses to suit me. Im Very grateful for such caring experience.
My experience was positive and the doctor was thorough and explained the test results to me clearly. I was able to choose frames from a variety of name brands.
Rohan Wallace was very professional, pleasant and helpful assisting me in my glasses purchase.
I received excellent service from Sales Associate Dartagnan at Macys Store 3336 in Yonkers, N.Y. Sales Associate Dartagnan is very knowledgeable about eye wear. He helped me with selecting the glasses that I was looking for. He answered all of my questions regarding adding specific features to my glasses such as Premium Anti- Glare and Reduce Lens. He also informed me about the sale on lenses and glasses that was present at the time. I am very happy & satisfied with my purchase! I received a good deal on my purchase & great glasses! My glasses are very stylish and they fit very comfortably! I wear my glasses every day. Sales Associate Dartagnan is very patient and courteous! He provided mewith the service that I needed as a customer which was outstanding! He is an asset to Lenscrafters at Macy!
Miguel was very knowledgeable and made our experience shopping at Lens Crafters very pleasant!
I received the most amazing help from Miguel and Gerard at Cross County.
Long wait - disorganized- undisclosed billingI had my appointment for 1130 which they requested for you to get there early to fill out paperwork. I arrived at 11 and the doctor didn’t come in until 1130. I waited an additional 30 minutes before I was seen.The dr was flustered and running around, probably since she was so behind. It felt very un professional. She to me to get the retinal scan and as others mentioned below never disclosed the additional cost.During billing my $90 eye exam was actually $194. Had to wait again 20 minutes as they fumbled through paperwork for me to pay.
Thief’s that blame customers for their mistakes. They screw up but made it my responsibility to pay for their mistake over a year later. Reporting to the BBB. Miguel the manager is an embarrassment.
I do not know what time of day people are going to give this location a bad review. I have always had a pleasant experience at the Yonkers, Macys location. Thank you to Supervisor Loyris for her honesty and diligence, she made an innocent mistake with my glasses. There was no fuss or fight she acknowledged and apologized for the accident, quickly finfing a solution and rectified the problem. Always pleasant and smiling when I need to visit LensCrafters in Yonkers. Thank you again to Loyris and Daniel for such great customer service! I truly appreciate all of your hard work and dedication in handling my issue.
Thanks to Gerard & Miguel that help me with my glasses issue. They are doing and excellent job.
Awesome customer service both sales reps Edward and Miguelito were courteous and very helpful!!
Edgar and Miguel at lens crafters were amazing . Also Dr. smetana was wonderful
Imani and Tyrell helped me out so much! Most especially with picking out my glasses. Great customer service!
Miguel Minguez was extremely knowledgeable and helpful
MIGUEL IS THE BOMB.COMWAS EXTREMELY HELPFUL THROUGHOUT THE ENTIRE PROCESS :)
Miguel did an excellent job explaining all the specs of the lenses.Thank you!
Shoutout to Miguel , Edgar and Dr.Smetana for helping us out and giving us excellent service 👌🏻👌🏻👌🏻
Amazing work by both workers very kind patient and helping amazing customer service
Quick service for eye exams and fitting lens/frames. Selection is a bit limited because of the space, and theres no lab on site so lens take 1-2 weeks. Thats what you should expect from an in-mall setup vs standalone store. A bit hard to locate, but its in the far left corner on the second level if you come from parkingStaff is very nice and helpful.
Unethical billing practices. My wife came here today and was told ~$92 for eye exam plus more for contact lens fitting. They offered her a retinal scan which she informed them that she has two NYC specialist Opthalmologists (not a non MD optometrist like they have here), but they persisted. Even though if anything shows up abnormal (which it would) they arent capable of managing it and would otherwise send her to her own specialists, who she just saw. AFTER completing their evaluation, they charged her ~$220.Never at any point did they quote the higher price, only after doing whatever they wanted without informed consent for billing. If she had known she would have refused and gone to Walmart.FYI they are a Luxottica owned retail (LensCrafters). See the John Oliver video to understand why this affects your cost for glasses here.
Wallace was the associate I deal with I will recommend and to use his services
Wallace and Miguel are the best! Dr. Won is a super star!
Bought 2 pair of Ray Ban glasses. After only one week the Ray Ban sign fell off the frames. Horrible customer service from the manager, didnt help at all facilitate the replacement. Just told me to do it online. I am going back to return my other pair because they dont deserve my business.
Very nice, attentive and professional. I really love this place and its customer service.
Danielle and Miguel were great! Very helpful.
Great service, and very professional I would give 10 starts
Thanks danielle! You helped me and even though it was close to closing you still helped me. Thanks again!
The outer pocket cost for the eye exam is too expensive other places cost $35-$50 and you guys charge $117 if they offer you a 20% discount its $93.60 + you still have to pay for lens + frame
Miguel is the best sales associate ever 👍
Great eye doctor. Very thorough. Eyeglass selection is extensive and LensCrafters staff is professional.
My experience here was amazing, Nice and big selection, and amazing service!
The best customer service ever received from Miguel!!!!
Phenomenal job as always!
Miguel was pleasant , very attentive, and informative .
Janee is awesome!
Guys beware of this place, I had appointment with Dr Boris and she said asked additional test before eye examine which is double in price. Scamm
I had a terrific visit! All the employees were awesome!
Good services Miguel i is the best!!!!
Miguel was great
The Optican Rohan Wallace was phenomenal!
Quick knowledgeable service
Very good service thanks for everything
Great experience with Miguel ! Recommend.
Miguel was incredibly helpful!
Excellent
I make appointment for 4 PM Im get in there 20 minutes earlier an I wait until 4:30 and thay tell me I need to wait 30 minutes more this is ridiculous never going back there
Danielle she is excellent
I like there service they were very professional 👍
Dartagnan was very knowledgeable and gave excellent service.
Wallace was very friendly!
Great job Wallace !!! 👍
The best services in my life!!!!!🙏🏻🙏🏻🙏🏻🙏🏻🙏🏻
Good costumer service any time help
Danielle, was great
Excellent service
Worse Customer Service EVER
Bad service
Miguel Minguez as a sales representative was professional and good with clients.
Miguel has amazing customer service and took care of me and my wife. Awesome guy!!
Thank you Miguel for all your help you are awesome!
Miguelito did a phenomenal job. I liked the attention and professionalism he has to treat the client. Thank you very much for your attention.
Miguel is the best there
Miguel did an excellent job
Excellent service from the employees!
Excelente
Total reviews rating 4.7
134 Reviews for LensCrafters at Macys 2023:
Review №1
2022-05-31I didnt buy glasses when I visited LC in Macys. but I assure you, once my insurance kicks in (July) I certainly will. Miguel made me feel like I was at home. He had a welcoming demeanor and was very knowledgeable of the products. Finally, an eye glass place I feel excited to go to.
Review №2
2022-03-18Miguel Minguez was an absolute DREAM! He made the process of getting my perfect frames easy and fun. He was a manager with a staff members demeanor. He made suggestions, offered solutions, and we had a great time with a usually boring and tedious process. I would recommend him to anyone looking to find the glasses they cant live without! I will definitely be referring him to my family and friends!
Review №3
2022-03-15I visited here today to pick out a frame for my new glasses and Miguel was very nice and helpful. He was very friendly and helped explain everything to me and suggested some frames for me as well based on my preference. I’d definitely return and have him help me again if need be.
Review №4
2022-02-18Mr. Gerard and Mr. Miguel were phenomenal in their personal experience with us. They showed exceptional patience that was not offered to us at other stores we visited. I highly appreciate and recommend them highly.
Review №5
2022-04-03My experience was great, Edgar was very nice and helpful. Very funny guy as well helped me out a lot with information about the glasses. The environment was very approachable and asked if I needed help. Overall great experience.
Review №6
2021-12-01Miguel when above and beyond to help pick a pair glasses that fit me right . This guy knows his stuff whit my super high prescription I definitely recommend Miguel .
Review №7
2022-04-24Amazing workers especially the female I needed help finding a new frame she pulled out 10 until we found the one.. That’s the quickest I’ve gone in and out with so much help. Really recommend this place !!! Super nice staff .
Review №8
2022-03-15Very pleasant experience at this store. Mr. Edgar was very helpful and gave us a great service in helping my child find the perfect frame, fit and lenses. Thank you Edgar.
Review №9
2022-05-30I love it. Nice and easy no rush Janee was very knowledgeable and hit it off from the start. She picked glasses that looked great and made me feel amazing!!
Review №10
2022-04-24Amazing service from all staff, took there time to make sure we found the glasses that fits perfectly. Strongly recommend going here if your are not sure what type of glasses want.