Wheelchair-accessible car park
Yes
LEVEL Fitness Club in Yorktown Heights
Categories
Location on the map
Yorktown Heights, Westchester County, New York, US
Accessibility
Wheelchair-accessible entrance
Yes
Phone: +1 914-229-2002
Site: http://levelfitnessclubs.com/
Site: http://levelfitnessclubs.com/
Opening hours
- Monday:5AM–9PM
- Tuesday:5AM–9PM
- Wednesday:5AM–9PM
- Thursday:5AM–9PM
- Friday:5AM–8PM
- Saturday:7AM–5PM
- Sunday:7AM–5PM
Comments (78)
Dude Ruslan is an absolute stud. Definitely deserves a raise no question. If you see him at the front, let him know he cute. Also tell him to hit chest. He forgets sometimes. Thanks for reading!
I wish I could put negative stars for this review..When I signed up pre-pandemic I was very specific when speaking with membership agent. Speaking to both my boyfriend and I the rep said NY state law prohibits auto renewal and guaranteed when the membership was over in one year I would have to renew in person. Saw on my credit card statement Level was still charging me after the one year. Called and spoke to the customer service manager was told sorry they told you that but that is not what the contract says sorry you can give your 30 day notice now. Level has been automatically deducting fees for over a year while I have been using my home gym and a more local gym. The customer service manager just kept on speaking over me when I said this is poor business practice. She then said I will cancel your account now..I said thats the least you can do after misleading customers and having a years worth of my money with no service rendered. Looking on the bright side I am now in a much bigger and cleaner new gym where the employees are actually considerate and friendly.
Will make you sign a contract without telling you or showing you. Won’t tell you until they send you documents afterwards. Then will not let you cancel on your “no-contract” membership without significant fees. Not professional at all. I don’t usually leave reviews but this management is absolutely awful.
It is always crowded with little kids who take way too long on machines and people almost never wear their mask correctly. Its always underneath their nose or chin and it makes members uncomfortable. This gym has a lot potential if they actually utilized the space of the gym and changed the staff. abc financial will harass you if you don’t pay your membership and it costs $150 to cancel membership without being able to downgrade! be careful when you sign up!
Attempted to cancel my membership in Dec. 2021 through club manager Donna Ragone, who ignored my request and left my membership open.
When I tell you, do not sign up at this gym, I mean it. For one, you are paying a premium for the minimum. There are a total of 2 benches and if you even think about hitting chest on a Monday you might aswell turn your car around. Small, crowded, half the cables are broken. I started going to 24 hour fitness a month after and never looked back. Tried cancelling this membership, but it is run through a third party that doesn’t know what’s going on and asks for 150 dollars to cancel which is not stated in any contract signed. Call your bank and tell them to stop all future payments and never look back. Awful gym.
I wish I could give this gym zero stars. No matter what time you go it is always insanely crowded. They never mention a cancelation fee and there is no privacy anywhere in this gym. They advertise it well, making you think it is bigger than it actually is. This gym is not worth your money and the environment is consitently full of creepy people who will constantly stare at you and make you uncomfortable.
Nice and clean, quality machines/weights and good staff. One star off for the diminishing quality of the atmosphere as time goes on - management should enforce some general rules and what should be basic gym-etiquette.Very excessive cell phone use lately on the floor and tons of people working out in large groups that take 45+minutes on machines/racks at a time. Too much for a quality gym.
I took a complementary personal training session with Mary and this woman is AWESOME! She listened to all my limitations and helped me put together a really awesome workout. Im not usually one to spend a lot of money on personal training. BUT, this was exactly what I needed! Looking forward to working with her again!
Great clean safe gym. Also very convenient. 👍👍👍
I don’t see why this gym is “popular” in the eyes of the community. Too small and impossible for you to use the bench , squat rack or even the deadlift platforms .The staff sits around on their phones and does not even get up to check around the gym if people are wearing their mask properly. I’ve seen countless number of people maskless or even wearing it around their chin. I just don’t see where the hype is about level. Where’s the manager in all of this ? To tell his or hers employees to actually be doing something instead of horsing around. During a pandemic you should be on top of everything , god forbid someone was to catch covid because the lack of reinforcement from the staff about the mask and the sanitation. I deem this so called “popular gym” to be unprofessional and overrated.
It’s a nice new gym with all the equipment and machines you could need but as mentioned in other reviews, it gets way too crowded and the space is not optimally utilized. More room should be created for free weights in my opinion because the current free weight area is always congested.
Great gym, awesome atmosphere. Everyone is there to do their own thing. Lockeroom is spotless, and the Level staff is personable and professional. What a great experience. Awesome spin classes and the equipment is brand new! Cant go wrong. Give it a try.
The gym itself is not bad, once Retro Fitness closed, I became a member at the Level in Yorktown Heights. My absolute biggest complaint about this gym is the size and how they utilize the space. After retro closed, I’m sure membership subscriptions skyrocketed and the volume of people at level now, they simply can not accommodate. A large portion of the gym is dedicated to a “private fitness” area that requires the top level of membership. During peak hours, that “private” area has 5-10 people in it and the general area you can barely walk through, and that’s the honest truth. I’ve been at the gym around 5/6pm and not ONE piece of equipment is available for 10-15 minutes at a time, it’s a nightmare. 24 hour fitness is set to open in the JV area around April, and if Level does not expand into the AC Moore location next door, they will loose a lot of members, I know I will be one of them. That gym simply cannot accommodate the number of members it has. Way too packed
Honestly, this place is really depending on what you make of it.All the prior reviews are true but, you do have to realize that the cortlandt manor/Peekskill area is lacking gyms besides planet fitness. I’d rather drive here than to the mall.Yes, it is busy but it depends on the time you come. Obviously from 6-9pm is going to be busy because that’s prime time, same goes from 8-10am. But, if you’re willing to get up a bit earlier or go to bed a bit later this can be avoidable.As for the amount of people who come here, the facility is spotless. Unlike previous gyms I’ve been apart of, there is someone constantly cleaning, sweeping and wiping down the machines.People complained about the locker rooms, but you have to realize this is a commercial gym for the most part... not club fit. I love that there is lockers that have locks built in, private showers and a SAUNA. The sauna is small but every time I’ve gone there’s been 2-3 people in it for 10-15 MaxMy only real complaint is the layout. I absolutely hate where the dumbbells are located. It is like no matter what you are on top of someone because of the L shape that it is in. Towards the busier times it is almost impossible to get back there because of the shape and dynamic of that area.So is level the best in the area? Up to you to decide but a lot of what this gym has to offer is what you make of it. Many of problems can be avoided by using common sense and maybe altering your gym schedule or routine.
Well, besides the crowds of immature teens, the bench bars spin, and there isnt much of a selection. Just a bunch of average machines spaced out, offering no privacy. If you want privacy you have to pay extra oh, for some stupid room thats available everywhere else. The only saving grace is the sauna, a sauna that could only fit three people. The locker room is so small youre likely to turn around and have a weird experience by brushing up against another man. Also for the price it sucks , they hit you in fees and dont give law enforcement or veteran discounts. I am not renewing my membership.
I really wish the staff would walk the floor every 10-15 min and ask people to wear their masks over their noses. Westchester Cty cases have dropped but the overall risk level is still very high. So many people there pull their masks down. I wish they would enforce the rules better.
To start ,i gave it 3 stars because it has the potential to be a very good gym. I came over from retro fitness with a ton of other members from there. Since then management has done nothing to improve conditions to accommodate the signifigant uptick in membership. Management has moved equipment from the main floor, in particular a Smith rack and put it into one of the classroom studios which now basically no one gets to use , because there’s always classes in there and it’s basically collecting dust. I brought this to an employee’s attention and he basically gave me an attitude and said all other gyms only have 1 smith rack ( good answer lol)also a squat machine broke and was removed & replaced with nothing. They ordered to 2 giant dead lift platforms that is unnecessary and unfrequently used. Basically there is not enough equipment to accomadate the amount of members the gym has. There isnt a hack squat machine or a free weight seated shoulder press bench ( both very common in all real gyms ) . I hope ownership knows whats going on here before its too late. The area is full of people who are smart consumers and know better, its only a matter of time before this gym winds up like retro.... closed, due to poor management.
Convenient gym but spin classes were difficult to book because they filled so quickly. Tried to cancel our membership in January but it’s not handled in the gym. Went through the cancellation process and have still been charged for the last two months. It’s impossible to get someone to help with the process. Very frustrating!
Read the fine print of your contract. I signed up before the gym opened and apparently if you sign up for their tier 3 access once, you never can downgrade to a lower tier (less money) nor will they allow you to cancel your membership. You are forever locked into paying their tier 3 price for 12 months, no exceptions.
Equipment is great, but the patrons are the true downfall. Lots of young kids that have ZERO gym etiquette. More like a fashion show than a place to work out.
Clean, Convenient, machines in excellent condition. People are nice . Like everywhere today, some great bodies!
Worst gym Ive ever been to. Its constantly over crowded, they make it seem way bigger then it is on the website and they make the contract seem like its a monthly membership when they sign you up for a year long membership. Worst experience Ive ever had with I gum I would highly advise never to go.
So happy i left planet fitness to join here! Better machines, nicer changing room, and i love the classes
The worst gym ever especially when it comes to canceling. They charge all these fees and rope you in. Stay far far away!!!
I tried giving this gym a chance and after 2 months of being a “tier 3 member” I’m going to have to say this is one of the worst gyms in this general area..It doesn’t matter what time of the day you go it is always crowded. There’s always teens hanging out on machines for 15 to 30 minutes or more just hanging out on their phones etc.The employees should be regulating that.I’ve lived in this area for well over 20+ years and I’m going to be honest with you there’s several gyms that give you more bang for your buck.. Oo and for veterans and law enforcement... this gym might as well give you the big middle finger.. no discount. Listen clubfit, UFC gym in mahopac and a few others even the one that got shut down because this joke of a facility opening (snap fitness) gave discounts to the people who serve their communities .. Id rather just pay the termination fee in my contract and sign up with any of the others I mentioned because this place is trash at least snap was 24/7 and I refuse to join a planet fitness.. these guys better do better and figure something out because everyone that I’ve spoken to at this gym like the serious people going there to actually work out are going to end up leaving.
Love spinning classes w Adolfo!!.Hes the best.If he wasnt f him.i would be gone..Fun hard work...he makes me work really hard...We need more spinning classes w him.
Excellent facility. Childcare is the one thing missing and thats okay. There are other benefits to being a member such as classes cleanliness and staff. They really need a Bicycle Rack outside!
Solid Gym, all new equipment. Classes are on point. For the money you pay you get exactly what you want.Downside —-> wish there were towels, other than that the gym is gold!Great stuff 👌🏽👍🏽
If you wanna catch Covid go to this gym!! I am a nurse and it is insulting seeing most of the staff with their masks under their chin!! Unprofessional and disrespectful !
Putting the shiny new equipment aside, this place is a welcomed relief in this area. Planet fitness snd Refrofitness are submarine style gyms meaning they take a tiny area and cram machines in and hope no one gets hurt. Level has the square footage to let you breathe.
Great experience. Great value. The staff welcomes you on the way in and are eager to help. Very clean. Has a custodian constantly moving about, mopping and wiping things down.
First time back sice last NovemberWill be going at least 3 times wk
Great gym but as others say it gets too crowded and no enforcement of the rules. Seems like a high school gym at times with all the kids talking in crowds
Clean, friendly staff and great work out instructors.
Looks like a nice place, will be joining.
Not enough equipment to support the crowds- at times soo busy have to literally wait 10 minutes for your turn to use a bench, etc- rules are posted but not followed or enforced- just look at the damn powder all over the floor and free weights- what a joke
OUTSTANDING! Great selection of equipment!!
Amazing gym. Friendly staff and trainers. They have a LOT of equipment and the classes are fun.
If I can give a 0 star I would,. bathroom with dirty underwear..ran out of sanitizer and poor management
Great Workout Experience 💪
Great equipment! Lots of members that are serious about working out! Very motivational!
Friend signed up for a month while visiting his friend and they are charging him every month, the worst gym, not recommended
Great gym great equipment everything you need to get in shape
I njoy going to Level Fitness its help my day after working out.
Clean, friendly and excellent gym instructors.
WOW!!! Great Club and Great Exercise Equipment. Love this place.
Love this place, super clean, nice staff, all the greatest equipment.
Convenient hours, clean, friendly staff. Not cost prohibited.
Im going to join soon
Stolen money from all of my friends and students account, not good and very unprofessional.
Great experience. Great value.
Very clean. Great staff.
Great gym
I do not recommend
Excellent
Clean location and friendly staff
Not the best, not the worse.
I’m the owners daughters friend
Can be crowded sometimes.
Bad Gym end bad People 👎🏻👎🏻👎🏻
Good
Great place to workout
Excellent Gym
Fun place to work out
Great classes
Super clean and friendly workers. I signed up after the tour
Excellent
Total reviews rating 3.8
78 Reviews for LEVEL Fitness Club 2023:
Review №1
2022-03-25I love this place and it’s always very upbeat. I wish they would give the best instructor Christine more classes she is actually the only reason I’m still a member. She puts so much thought into all of her classes it’s always something new. Don’t get me wrong I’ve taken other classes and they are fine but, seriously she is a killer spin instructor and doesn’t have class!? Want your members to go up do yourself a favor and give her more classes! And I’m not the only one who feels this way. You want to feel welcomed when you walk into a class and the other instructors make you feel like if your not part of there click then don’t come… I’m also part of ClubFit so staying here says a lot about the cleanliness and the massage chairs are amazing! Great little sauna too! Hope this helps but for the price you get everything you need at this gym.
Review №2
2022-04-19Very few machines, half of them are always broken. Takes management 2+ months to fix them.BEWARE OF CANCELLATION POLICY. Unbeknownst to me, I tried cancelling (I had the top tier membership) and they told me I need to give 30 day notice as if this were some type of lease agreement. They bill you for an extra month after you tell them you want to cancel.Front desk staff is extremely rude….always on their cell phones, they don’t even acknowledge you when you walk in.DONT SIGN UP FOR THE TOP TIER MEMBERSHIP! They don’t even let you in the extra rooms since there is always classes going on.This gym is a scam. Go to planet fitness and save your $$
Review №3
2021-12-20I tried the club for 2 days so far with a 3day free pass and I am impressed with the hydromassage chair. Wow wow wow! The Himalayan salt room is very relaxing and the sauna is very clean with no sweat spots on the wood and it even has a timer. The lockers are awesome because you dont need a lock just create your own 4 digit password and lock it. Pretty cool! All up to date work out equipment. Very nice customer service and staff. There is also a coffee bar. Overall it is very nice gym and you can check online the capacity of people that are in there so you are not going into a crowded gym. It is also very clean which is important.
Review №4
2021-12-29As other reviews states, prepare for them to try to charge you unnecessarily.I went in to speak to an employee about cancelling the membership and they told me how it worked and what to expect. Well, they told me the complete opposite and the gym continued to charge me for months. The woman who handles this just rudely told me there was nothing they can do except stop charges moving forward. No refund for charges they specifically told me I would not be getting. No acknowledgement for completely misleading me.Until I had to discuss anything billing related I thought this gym was fine. It gets extremely crowded during peak hours.I wouldnt recommend.
Review №5
2022-02-25So I’ve been a member of this gym for over two years now. I would say it’s a solid gym with decent equipment for all levels of training. BUT, the equipment is always broken. Example:Punching bag has been down for over two months. Two cable machines are currently broken and have been for almost a month, no one seems to care to fix it.Really it could be a great gym, but the management staff doesn’t care to fix anything in a timely manner and they don’t tend to answer questions on when things get fixed. So for me it’s 1 star, go join 24/7 in the JV mall.
Review №6
2022-09-17Its ok for the most part, but the major downside is that most of the lockers are almost unlockable. I wished theyd get new locker locks or just let us bring in our own locks. And it just need some minor repairs on a few other equipment around the gym.
Review №7
2021-11-15Went there today to check the gym out and maybe sign up. No promotions!! The desk girl said the manager isn’t there to make an offer. Huh Mafia?? I asked if i can train today before making a commitment. She said yes for $25 . What? The monthly cost is $39 why would i pay that much for a day pass. She said it’s a cozy place so that’s why their day pass is so high. A cozy gym? I just had to smile and leave. I’ll go check into 24 hr fitness which is twice the size end less cozy.
Review №8
2021-12-15DO NOT SIGN UP FOR THIS GYM. I have tried to cancel my gym membership and they are giving me the run around. Telling me the only way to doIt is via emailing Deena and she is on maternity leave. How is that helpful. I have emailed her and no response. So there is no one else besides her who isn’t even working?!! Total b.s!! Call your bank and stops payments because that is the only way to get out of your contract
Review №9
2022-01-29Very crowded gym but for 40$ you can’t beat it; i go here and planet fitness depending on what’s more convenient for me that day. I like that they have a sauna and salt room. What i love the most is that no one follows the stupid mask policies set in place. True health is inside this building.
Review №10
2021-12-22Went in there today to find out that there wasn’t anyone wearing a mask. They told me it’s on the honor system. According to the state mandate unless you are requiring proof of vaccination which your not then everyone should be wearing a mask. Not for nothing for someone that works in healthcare this is an insult. It’s nice to know that your business is not doing their part to help out.