Levis Store in New York
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Location on the map
New York, New York County, New York, US
Site: https://www.levi.com/US/en_US/
- Monday:11AM–8PM
- Tuesday:11AM–8PM
- Wednesday:11AM–8PM
- Thursday:11AM–8PM
- Friday:10AM–8PM
- Saturday:10AM–8PM
- Sunday:10AM–8PM
Levis Store in other cities:
For me it is the store that keep invention itself. I wear them for many years, and hope to continue to get their items.
Fantastic layout. great service. fitting rooms leave much to be desired. bad lighting.
Usually this place is great! But they need to update the hours on Google Maps. Here it says they open at 10am. I was on a tight schedule and needed to pick up some denim before leaving on a trip. Stood outside for awhile… please update!
Employees in the fitting rooms are stand off-ish and didn’t accommodate with getting sizes and helping out in the fitting room. Not a welcoming environment at alllllll.
Great staff, new store layout with the Levi’s tailor shop. Can do custom chainstitching, patching and much more.
Nice size stores that occassional hokds raffles for exclusive limited edition clothing and shoes
Really bad / basic clothing except the jeans, which are good / basic as you’d expect. They have tailors who can hem, narrow jeans or even do custom embroidery where they put anything you want on it for several hundred dollars.
Not happy with lack of inventory. Cater to area for style and size.
Unfortunately, unlike other reviews, I didnt have the best experience in this store. Most employees were really standoff-ish — only Irene, who was working in the back section, was genuinely helpful and welcoming. She helped us find the right pair we were looking for and gave us information about current promotions.
Staff is super nice! This location also has onsite stitching, it’s pretty cool!
Great store , great 501, love them.M cuSorry to say the SoHo Levis Store at Broadway is not up to par with the rest of the Levis Stores. There is a ř of staff working there dc ççççc have the customers finding the size èè styhaé ee
JOY IS AMAZING. She is simply an artist when it comes to tailoring. Super excited to see some custom stitch art work from her! Great customer service! I will always buy my jeans from this location
They have alot of selections in demin jeans and tee shirts coats
The sales staff here are a hoot and are super helpful/knowledgeable. I tend to judge a company by how happy (or disgruntled) their staff is bc it’s usually an indication of how they’re treated by the company.
Excellent service and choices with 50% sale during summer + winter seasons. The only Levis store they can change damage items, dont go to any other Levis store in Manhattan they sell damage items and they give you 800 number to change it where nobody answer. This is the best store and service ever and best choices, I like this brand and after my experiences with many other stores (they also put Levis sign as well) I would give this store more than 5 stars if I can on Google
The customer service was great.
Honesty prevails in this store ..... I was shopping with my daughter and she left her backpack there,Stuffed with cash like every 16 year old would .I called the store 1/2hour later and the employee said , yes we found it it’s in the safe . We ran backAnd as promised he retrieved it from the safe .Not a cent was missing . I would like to thank him for being so amazing . What a blessing
Terrible Customer Service and rude personalities at the repair and mending area at the Soho store. Got a pair of jeans hemmed and they changed the construction on the jean and ruined the fabric while hemming. I asked for part compensation since my pair of new jeans are ruined. They said no and that they could not do anything about it. They walked away and sat down on their chairs and went on their phones and ignored me while i was still talking. Do not go get your jeans fixed there. Pay your good money somewhere else.
Very helpful. Didnt have the right size. They called 2 other stores and they had and had it up front for me when I arrived
Change your hours on Google to match your business hours. My all time biggest pet peeve. I would have changed the order i went shopping now I’m out of luck.
I love that they have a lot of space and a good selection of clothes. Unfortunately staff was not very helpful. One staff said that the jacket I wanted was not for sale, but after I checked out with different outfit, the other staff said it actually was for sale.
I wish i could give this location zero stars. A “manager” named Theresa kicked my friend and I out of the store because we refused her help. She literally kicked us out. We were not making a mess. I used to work retail so I know how to properly take out jeans. I know my size I’m a grown woman I just polietly said no. She really said that “that isnt how it works here” and that we had to leave.
50% off is fake for some pants! They let you feel it is for every single one, but actually it is not! The staff at the counter said “No discount for the one that you have selected.” and without any smile, the face was like you were stealing for his money.
Let me start off by saying that I only own Levis but it has been an absolute struggle to buy every single pair. Being a flagship Levis location, one would expect there to be an abundant supply of sizes as well as a consistent experience. I have received neither. The staff arent knowledgeable about why Levis is constantly changing cuts and they dont have a good sizing inventory. Im going to buy my Levis online from now on...it also happens to be cheaper that way.
I love Levis stores. They have a great vision that totally fits my lifestyle: inexpensive, well-made, totally low maintenance. This is a great store to find out what they have thats new, or just pick up the basics. My only complaint is, they discontinue their lines waaay too quickly. If you find a pair of pants you really like, then try to pick up another pair a couple months later, odds are theyll be gone. On the plus side, maybe youll find something you like even better.
I was trying to get a pair of jeans, and the staff tolerated my specific requests and also gave me their honest opinions about things. They were extremely helpful, went above and beyond. Id recommend this store and the helpful staff...A+
I would rate Levis as a brand with 5 stars, I love their style, the materials used, hell im wearing everything Levis right now.However, this particular location has the rudest, nastiest employees possible (with a few exemptions). Theres an older dark skinny short balding guy with glasses who usually stays behind the cashier and his attitude and pretentiousness are unparalleled. the floor reps are rude and dont like to do their job. I tried a 721 high rise skinny which had a few stains on it and requested a new one so i could go pay for it. At the same time, another customer requested the same exact size and model. They brought up 2 pairs of jeans and my second pair, also had a stain. When I requested for a third one, this tall skinny african american woman told her coworker standing right in front of me I aint goin back down there, we dont have, whatever and making the nastiest face possible, as if something terribly draining was being required of her other than HER GODDAMN JOB. I dont think she realized the jeans were for me and when I turned to her and said that is your job you will go, she did. However, coincidentally and conveniently they did not have anymore. She did not even go to check downstairs but was hanging around in the room right by the fitting roooms. when I asked to see a manager, this little guy even had the nerve to lie to my face and say oh my coworker didnt say that.Now Id like to ask you, whoever it is that manages the reviews, and readers, do you think I walk into a store as a customer to pick a fight? I was trying to buy a product from your store. I waited more than 15 minutes inside the store for the first stained pair to come. Why would I pick a fight out of the blue with some unimportant floor sales rep? Do you think I have nothing better to do with my day? And yet, your employee has the nerve to lie to my face and smile.You lost not only a customer who shops there for everything from tshirts to bandanas and caps, but a big fan of the brand. I do not want to be associated with brands that dont put value in how they treat their customers.
I ❤️ Levi’sThis place is a bit crowded but considering where it’s located… it is what it is.The staff there are very helpful and so their best to get whatever size in whatever number you need but don’t be surprised if it’s sold out that day. It is crowded after all.
They had great sales. The staff was very nice and courteous. Bought a bag for my friend. Wishes they had more colors.
Great staff, very attentive and can tell when you need assistance right away. Only one improvement would be to make it a little brighter in the store, its hard to see some of the merchandise.
I cant recommend this Levis store enough. I usually have trouble with pants fitting me, and the staff was right there in the fitting room are to help and suggest different styles and sizes. Yall now have a customer for life! lol
Friendly staff 🌈👍
Loving this store, they always have some of the best selections you cant find online. And the staff here are pretty awesome too.
This store has a tailor to mend denim. That is why I bought their expensive pants for a long term use.
Sales people asked everyone around me if they needed help but not me; there was a two tone denim skirt on display and when I aaked a salesperson where I could find it she rudely shot back, That’s not available yet! as if I knew. Work on your customer service. I was totally ready to spend a lot of money there. Oh well . .
Messy store, but GREAT employees. I walked in and was made to feel like a customer, not just $$$ or another tourist.Large selection of items and sizes. You will need a team member for assistance, as some styles and sizes could be hard to find.
Large, with a big selection. The woman in the dressing rooms was so patient and helpful with assessing fit and finding me a different style and size to get me what I wanted.
I’m here with the review..... Please explain to me why any manager would EVER PUTTING THEIR HANDS ON ANY EMPLOYEE!. PLEASE LET ME KNOW WHY MY CLOSE FRIEND ALSO AN EMPLOYEE OF LEVY’S HAD TO TELL ME A STORY ABOUT A MANAGER BY THE NAME THERESA SNATCHING HER UP! A MANAGER PUTTING HER HANDS ON A 20 year old girl because “She felt an attitude” ... ooh chilee... the absolute ghetto!!I do hope Levy’s as a store looks into this and handles this ASSAULT PROPERLY because I’ve never heard a more unprofessional manner of treating your employees. I am digusted!
The worst customer service ever
Practically every time I run into this store, there is always great jeans on sale like 514, 511, 510. The store is brand new because they changed from their location 1 one block away and is much bigger than before.
Truly impressed with Levis Strauss at Soho, The staff and Managers are very helpful and ready to help every customer that walks in. I love the quality, fit, comfort of each jeans Ive purchased.
Awesome selection and super friendly staff!
Nice branch. Lovely and helpful staff. I found the jeans jacket I was looking for. Therefore, I’m a happy customer.
Love this store! Such an awesome staff!!! Went in a few days in a row and felt like family! 8/7-8/9
Taylor made as well as alterations on premise, its well worth it. one should expect that type of service from the very best with denim material.
This store is pretty neat .The employees are very polite ,knowledgeable and professional .Would definitely be visiting again for some new threads. I would highly recommend
Awful. Just called soho location inquiring about upcoming collab and whether they might have it instore. Was talked to by a young male who seemed like he could care less about my simple question.... this how you treat customers who are calling about at 1500 dollar and up levis jacket. Guess who ill never go to for anything or recommend. Thats right this soho levis location. Simply awful.
Have to wait for the register to ring for purchase. They have cut on man power to save. Some of the tags on sizes are incorrect. Had to change the merchandise for that
Great service and excellent selection of not just denim but also jackets and sweaters. Bit on the pricy side but the quality is worth it.
Knowledgeable staff, that is always the key element to any store. Fast and efficient service with a wide selection of clothing for your choosing.
Great shop. Been here a bunch of times for purchases, to try on fits, and online returns. Very friendly staff.
Super helpful employees!!! Loved my experience there while visiting NYC. I will be back! They have all of the newest collections and styles!
Levi’s® Denim is known for quality, style, and fit.
Nice store disappointed in denim assortment. Denim finishes were too bland.
Ive been to many Levis store in NYC. This one has the greatest service from the staffs with friendly welcoming.
Only there for a return cashier was training a employee and took longer then it should slow. But very polite
Great staff. Did not have to queue too long to try clothes and pay.
No need to drop hundreds when this classic still exists. Staff here was very helpful. Where my Levis more than my rag and bone now.
Knowledgeable staff but the selection is kinda lacking, would rather go to their shop up in Chelsea.
Nice friendly staff, fast service, and the atmosphere is super cool, someone by the name of Phil is great there
This is the only spot you should go if youre looking for anything Levis they have the best selection anywhere
Go in the evenings when its quiet and its a great Levis store complete with a tailoring/customisation section
Great stock and friendly service. A bit loud but so is all of NYC
I was expecting more variants in sizes. Im not massive, bit found little for me to purchase.
Not a great clothes shopper staff is top notch made it great!!
Has a wonderful shopping environment. Associates were friendly.
Always good selection of their styles and guaranteed to have some great bargains near the fitting rooms.
They have every style you could imagine. Staff was also very knowledgeable.
Good service. Joe and Lars are helpful. Im going back there again.
Great store with wide range and very helpful staff
Walking down the SOHO area...Out of the blue, you want Blue jeans...right there.No mean people working at this store.
Friendly staff and could find any size and length I want, which is a big plus. Got 30% off on that day.
The staff was so helpful I found the perfect jean jacket!
Good deals
Great store, not messy, very organized and very helpful staff
Very nice and helpful staff and very good prices!
Could be 5 stars, but for limited inseam options for those of us with odd leg lengths.
Super helpful staff and lovely jeans
Families not welcome. Was told very rude to better keep the stroller with me.
Store closed for private event without notice online. Just wanted to buy a pair of jeans.
A+ customer service. The staff went above and beyond to help me find the item and size I needed.
All staff is super friendly!
Helpful and friendly staff.
The selection of loose fitting jeans was very limited and checkout was agonisingly slow.
Great place you will definitely find what youre looking for. Very helpful..
Very welcoming and friendly staff and really helpful.
Love to visit this shop. The best place to shop some jeans.
Staff was rude and not very welcoming. Good jeans because this is Levis.
Great choices. All sizes are available
Great service with wide selection
Bad service
Really cool store for clothes and to stay hip with the teens.
Best Levis store in NYC
Huge selection of products. If youre looking for Levis anything, this is the place to check out.
Great denim. Nice jeans. Wonderful pants.
Ben was friendly and helpful, great customer service
Not crowded and the shop assistants are very nice
Gabby was the best, not pushy, super honest and positive
Great costumer service and very helpful 👍👍
Price are OK, nice store, good selection
Vintage exclusive items today 70% off, and other items 50% off sale
Soho New York Levis custom counter where you can add designs for anything in the store
If you like Levis they have everything.
Good selection of products
Collection wasnt that good, but staff was nice
One of the best Levis stores in the city
Super helpful staff and lovely jeans
A Levis jean jacket that was $120 I got for $50😁😁😁
Awesome service and fair prices
Nice clothes, even nicer staff
Top store with great staff
Good deals during winter sales.
Good music, great selection of jeans.
Got great deLs
Absolutely outstanding customer service!
Good service, quiet and conveniently located.
Very beautiful store
Really hard to go wrong for a solid pair of jeans
Friendly helpful staff
Most equiped levis store at Manhatten!
No atencio for costumer
Great place to go for jeans.
Very good levis store
Even at 50 % off very expensive.
Its a Levis store in SoHo ... Nuff said.
Not such a good service
Managers are so rude and disrespectful!
Got screwed on jordan 4s
Very good store
Great deals sometimes
Nothing for child ... disappointing!
Good choice and service
Amazing sales
Closed early
Funny shop with original stuff
Always low on stock
Nice
The best store
Meh.
Top!! 👏
Meh.
Love this
Sharpen was the best
Levissssss love it.
Very helpful!
Nice staff!!!
Great service
Quaint
Nice Branch
Ok
Lit
Cool
Benjamin is THE man!
Plenty of help
I came 10 years ago... The clothes were cheap, of good quality... I had filled a suitcase with jeans and bermudas. Now the prices are double... Sometimes even more expensive than in France!Long live the internet! I will buy online
The price of jeans is very low ... But we understand why ... The quality is mediocre. If these are original clothes, the legendary quality is not there ... Maybe a tourist trap? In any case, I do not recommend this store. I will rather try a store outside the tourist areas ... The quality will be much better ...Here is a jeans and a belt bought in this store after 6 months
It is very crowded and you may stand in a long queue to go to the dressing room, plus they do not have as much merchandiseThe positive point is that you can make contributions to your clothes in an area
Nice shop, however too little choice and extremely expensive.
A lot of people .. sellers ok no more. Quite expensive except for the end of series. A little disappointed, nothing special
Very nice store with a large selection of very good quality items
The store is fine, but I liked the ones that were there before.
Large selection, nice and helpful service
Great discounts, references are obtained that do not exist in Colombia
Store with a lot of offer and good service
Levis store with many queues. lucky i had discounts
A very nice store where you can customize your clothes, there are many choices and some t shirts are specific to New York.There are many people to serve you and at the bottom of the store there is a water fountain to fill the bottle but also benches to sit
Warning ! The Levis Store charged me twice a major purchase paid in Visa card, can not find a responsible for a refund, I phoned the store manager who was very rude and did nothing to help me to find a solution, also impossible to obtain the coordinates of the accounting service.
No new products, expensive, especially the belt style is very old. .
I did some tests to see if the prices are good ... Results: each time cheaper on Amazon (France!). No need to waste your time in it, enjoy the city not the shops 😉👍
Good store (recently refurbished) with a very good range of pants. The prices are better than what you can find in Spain. I love your shirts!
Excellent customer service, all employees are nice and helpful with a smile, I have to shorten my jeans and do it for free with a collection the day after! The jeans were also at a 30 percent discount so came out lucrative, especially compared to the country.
Great support with shopping and good advice.
The store is big, but oddly there was not much choice for women
Very good attention. Good price. We changed a product that we bought in Miami and they helped us solve it and they changed it. Super!!!!
Beautiful store with a super friendly staff of which many speak Spanish. There are special designs and limited collections in addition to the classics.
Good assortment. Spacious fitting rooms with helpful staff. Pay by credit card in US dollars or euros
Staff attentive, welcoming, fashion that makes you want to try jeans and leave with ... suddenly, I took two!
Beautiful shop, attentive sellers but with the March / 19 exchange the products are priced in Brazil.
How did you see her? Slow down the discounts you have for an American company. You are the country of production and you have such prices. You did not impress me! And the 501 price: $ 200 and Im not going to get Tomy jeans; Goodbye!
Nice business, wide with good variety of garments of the season. At the bottom of the store there are vintage garments at affordable prices. The attention, very good.
Local very large and well-stocked. At the end of the premises there is a sales area. The attention is excellent
The entire assortment of Levis. Watch out for the saleswomen who work on commission and tell you that everything suits you and that it will adapt to your body.
Brand clothes at a very good price, with a wide catalog at 50%, yes, the staff is enormously stretched
A must. Especially for me who am nostalgic ... A tour in the Village with a shopping stop.
Very well stocked, good prices, friendly salesmen
Great service, very fair price and today we hear magic word promotion 😂
Great service, great jeans at the best prices
Good
If you are caught with sales take advantage, cheaper than in Spain and very good quality
Total reviews rating 4.2
199 Reviews for Levis Store 2023:
Review №1
2022-07-05A shout out to a staff who works at the custom made counter, I believe his name is Penn but I could be mistaken. He is very patient thru out the whole process, and he went extra mile to help us out which gave us a very good experience. With his help, we made a one of a kind Minion Levi’s tees in less than 15 min wait time.
Review №2
2022-04-03Im glad I found this Levis store nearby. Now, any exchange/return, I can manage here. The customer service was great, and I even purchased an additional item at a great price. Definitely recommend them. Here are the Turquoise I exchanged for a Medium Green one, and a Large Green one I purchased.
Review №3
2019-12-30Wow, this place has changed! Havent been in here in a 3-4 years. And to be honest, I only went in out of real need and because I happened to be walking by. This place has turned into something really nice. Still pricey, but hey . . . Soho, tourists, you know . . .Theres literally everything Levi-brand. Nothing is missing, and the assortment and sizes is complete. Fitting rooms have been re-done and are plentiful and open. Decent places to wait if youre with someone else trying/buying.Theres a customizing shop within the store. This was really special, IMO.Great assortment of patches, replacement buttons, embroidery options - and people are there doing it while you wait/watch.Staff actually knows the product. The young woman in fitting room took the time to explain a couple differences and even show me on the mfg tags. Very impressed with her!Youll pay more than online, but the service and being sure of fit is worth it!
Review №4
2022-05-09Ive brought several pairs of non-Levis jeans here to be hemmed because they do chainstitch. Perfect hem, always match the thread color, and cheapest price for chainstitch Ive seen in Manhattan. And they mail several pairs of jeans back to me for $7. Cant ask for more!
Review №5
2022-04-16Total disappointment! I was charged twice for my purchase on March 26 2022 and did not get the money back. The mistake was made by the cashier, who wasn‘t able to print the receipt. So he started the payment procedure again and asured me that the first payment was canceled and I will not be charged. In the end I was charged twice as proofen on my bank account. I thought this will not be a big deal because the mistake is very clear, I can proof with screenshots of my bank account and I had the trust and believe, that Levi‘s is a brand that is not pulling off their clients. However after three weeks of calling the customer service, the store Manager, my bank and handing in all my documents couple of times I did not get my money back. Levi‘s says my bank should solve the problem. My bank says Levi’s has to solve the problem, they made the mistake. Nothing happened. I‘m super disappointed in Levi’s and I wish I would have never entered the store in Soho. In the end I paid double plus all the inconvenience of trying to get my money back without and success. My trust and believe in Levi‘s has been totally destroyed.
Review №6
2022-04-25Worst customer experience ever I ordered a customised jacket and they completely messed up my order. They didnt know if they lost my jacket or if someone else picked it up by mistake and btw I had called previous day to confirm that my jacket was ready to pick up. Worst thing about all this was that a. nobody knew what happened and b. the manager seemed to not care at all and just told me to get a refund. The girl working at the customised counter tried her best but unfortunately it was a terrible experience/service from the store management. I like Levis but after this I am too irritated to buy something from Levis again. They couldve at least provided a discount or a gift out of straight courtesy.
Review №7
2022-07-12Helpful employees and great selection of clothing. Their custom tailoring is fantastic and a super easy experience.
Review №8
2022-06-23Very cool place , VERY helpful staff - though the manager seemed to be berating his team throughout our time here!
Review №9
2022-01-15Great service. Fabio was fantastic and answered all my questions. Excited to get a few pairs of jeans repaired and back out on the streets. Fast service, great prices on repairs and alterations, everything you need to keep your favorite pair of Levis thriving.
Review №10
2018-03-18Not bad for these mens price jeans and jackets. Many custom works for jeans jackets. See my photos. Enjoy! @thatsraul