Levis Store in New York
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New York, New York County, New York, US
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Site: https://locations.levi.com/ny/ne...
- Monday:10AM–8PM
- Tuesday:10AM–8PM
- Wednesday:10AM–8PM
- Thursday:10AM–8PM
- Friday:10AM–8PM
- Saturday:10AM–8PM
- Sunday:10AM–8PM
Levis Store in other cities:
The cashier told me I had to give them an email to get a receipt for my coat purchase. What kind of store policy is this? They put my coat in the bag without a receipt. When I asked another associate if they had a bathroom, she sent me to the Marriott Hotel, next door and 8 floors up. Levis had a rope in front of their restrooms. I wont be shopping here again.
I bought a pair of high-rise skinny jeans January 2020. With moderate wear, they were already threadbare on the inner-thighs a year later. The material was poor quality.Update: in a moment of optimism, I bought another pair of black high-rise skinny jeans recently. These are also poor quality--the material is such that it attracts every piece of lint imaginable and I have to bring a lint roller with me to use several times a day to avoid looking like my legs are fury. Ive never had a black jean like this. I will not be buying Levis again.
Such an awesome Levi store! They have a little shop on the first floor all the way in the back where you can customize items right there! Me and my daughter went in just to look around and she ended up customizing a Jean jacket. The girl who helped us was so nice and helpful. They were working on a order so they weren’t able to do same day but told me I could pick it up tomorrow. Since I live in Jersey, I came the following week but did not even think to check the hours because it was Wednesday. I left the country the next day so I was unable to pick it up before leaving and I called them and asked them to ship it to my home and they were very helpful! They were even willing to ship it internationally!! Great store and awesome customer service! Haven’t seen the actual jacket as I won’t be home until after summer but I’m sure it will be fabulous! Will update with a picture when I return home!
What a wonderful shopping experience! I popped in this afternoon and really enjoyed my time at the store. Andrew was super helpful in terms of helping me with sizing and letting me know about the custom in-store tailoring options. The tailor was super helpful as well and I really appreciated the chance to customize my jeans with just the right amount of distressed look. Will definitely be back soon!
I had such an exquisite experience here at location from the moment I stepped in Alan and Angel both greeted me and automatically asked how my day was and started to help me find the FELIX THE CAT™ LETTERMAN JACKET which is what I was looking for. And then was assisted by Orianna & Kate in the fitting room they helped me make my final decision on the fit of the jacket, Belineda also helped me find some jeans which I was so happy with. All in all thank you to every staff member that helped me tonight I’m forever grateful. I can’t wait to visit again soon!
We had a bad experience when my husband and I took our daughters to the Emma Chamberlain pop up. We purchased a total of 6 items. Two coffees, two bags and two mugs. After getting back to our hotel, my daughters remembered we were supposed to get Emma Chamberlain patches, so we went back. It had been maybe 15-20 minutes and they thought we were back to get more coffee. We explained we didnt get any patches and there was a guy that was really nice and then a very rude female employee comes over and asking questions and said its one patch per purchase. I said we purched a total of 6 items, Can we have 2 patches? (With our two teenage girls who each would want one) Anyway, she would only allow us to have one patch even though we had purchased 6 items. Meanwhile the 5 or 6 employees hanging out by the stand stood around stone faced. We left with one and my 15 year old said she just wont have one. Pretty ridiculous over a free patch offered for purchases from an Emma Chamberlain stand. Overall horrible experience. Will not return to this location.
What could go wrong with Levis?I got 3 501jeans, 3 541, 4 502.Though they showed some size issues before, it produces great jeans.And as they are making cotton + elastic fabric in these days, its durability got weaken. But I think it is unavoidable to make it comfy and get stretch easily. So, I got no problemo with that.Anyway, staffs are kind and nice. Also, they got bunch of items in stock.They said they also provide tailoring service too.Really love their stuffs. Maybe I should go get some levs stocks...
Meriam, Thank You for your assistance. Meriam is the best! She is a wonderful lady with a great personality and tenacity. Meriam did everything she could to find that last jacket in the store in my size. I left Levis very happy with my jacket because Meriam took the time to make it happen.
I had the absolutely best experience here!! COVID times have been hard and in general people during our trip to NYC were a bit rude, but the staff here were beyond helpful and really made the shopping experience wonderful. I never am able to buy jeans but I found my perfect pair here!! Definitely recommend shopping here if you truly want to get a good pair of jeans and a great experience.
Ask for Stacy when you walk in. She’s a senior staff member and extremely helpful. Store has a good selection with all size ranges on the shelf. Dressing rooms are large and have help buttons so you can ask for another size easily. The entire staff is friendly and helpful. If you can brave the crowds in Times Square, it’s worth a trip to this store.
I love this location!! Jason was so helpful and incredibly patient in my search for the perfect pair of jeans (super challenging for my measurements) and Clifford at the tailor shop was phenomenal. The free tailoring is such a great offering!! Amazing service and truly enjoyable shopping experience all around. Thank you!!
This store is an embarrassment. A simple return today became a 20-minute debacle. None of the geniuses who work here could figure out how to use their outdated mobile devices. I walked out with the item in hand instead of waiting another 20 minutes -- will donate it to Goodwill instead. Oh, and a bonus: The cash register is two levels underground. If you find something upstairs, you have to take two escalators down for the privilege of paying for it. Im rooting for New York retail at this very difficult time, but the city wont be worse off if theres some turnover.
Awesome Levi’s store with several clothing options to choose from for all ages and gender. The prices are a surprisingly not marked up- as most things are in NYC. The store is very neat and the staff is friendly. Good place to visit if you’re a fan of Levi’s or if you need some very affordable clothing/jeans!
Bottom Line: Nice store with EXCELLENT customer serviceI never thought I’d say this, but this is “retail done right”. From beginning to end, the associates were super helpful (directing me to what I was looking for, finding me the perfect size, showing me a broad selection of choices, ringing me up with a smile). I left with some great jeans and felt really happy leaving the place.Ace and Meriem were the ones who helped me and both were wonderful. Thanks guys for the help, I’ll definitely be back 👍🏼
I was there 2 months ago. I bought a pair of jeans and a trucker jacket at a discounted price of 40%. They charged my Chase Debit card 124 bucks for the merchandise and they issued me an electronic receipt thru my Email. I bought a paper bag to put my puchased goods inside, since it is not free. Later on when I was already going upstairs to leave the place, I changed my mind and since I was carrying a backpack, put the purchased goods inside. Everything seems to be ok except when I was about to leave for the door, this big and burly in house security tried to stop me because he heard a bipping sound when I approached the door!!! To all of you who were not born yesterday you know what that means right? So he stopped me from my tracked and I showed him my email receipt. My question is, how come they were able to scanned the goods, charged my debit card, and issued me an electronic receipt and yet was ableto be stopped at the door for the things Winona Ryder did years ago!!! Lol. And did I mentioned my attire??? I was wearing ALL BLACK outfits with a Black Hoddie with a mask on. If this is the only reason that I was stopped at the door, then I PITY those poor souls!!!😁😁😁
Awesome store. The people working there are so friendly and helpful. I wish I had a store like this here. When Im visiting New York I always buy something there. They have great Shirts and even a Design your Own Shirt/Hoodie Option. You can customize it to your own liking on one of the two Displays, buy it and it gets printed immediately, you have to wait 5 minutes -tops. They will also add additional stuff not selectable at those stations if you talk to them. Apart from all that Levis has great quality, my shirts are to this day in the same!e condition when I bought them in 2015 for example.
Brilliant customer service from a male staff!! We just came in to get warm and to figure out the next place to go. The staff kindly welcomed us and gave us a brief quick area introduction to the store. Then left us to our search. If you’re getting Levi’s, definitely come to the store at time square!
I spent over 500 $ in this store. By mistake, they have charge me for a purchase I did not make of more than 64.5 $. It happens but if there is a good follow up behind. Their customer satisfaction does not seems to né à priority at all !They assure wrongly that I was not charge but it appears in my bank account.Living in Paris, I tried to reach them during 2 weeks until they gave me an answer (10$ call they hang up on my face 2 times).No excuse from anyone, 2 weeks of silence from them since they told me I will be refund. No email confirmation, no follow up. Today I still don’t see any refund and it has been 4 weeks.On top of that bad advises from them result to jeans too large because tissues are of lower quality than before.Seriouly this is the last Time I spend something in Levi’s. If you are looking for something serious go elsewhere. At first they seems nice until they make mistakes.Please refund me ! Of the total amount and extra taxes.Foreign people in tripp in NY pay with cash and if not take care (they say they cannot call you when you are in an other country but they lie ! )
Great great store we offer a very wide collection and many different sizes,many colors and most importantly originality in every unique way....we have a lot of fun and exciting staffs on hand ready to help , come ask for Stacy I’m one of the best stylist specialists there... so hope to see you guys....
Staffs were rude!! I got a terrible service from staffs there. My sister asked him to find a extra large jacket for her. He told her to ask someone else with a rude manner (also ignorance). And I was waiting for my family shopping at the waiting area(there are chairs) the employees tell me that cannot sleep here quote, “you cannot sleep here” he thought I was sleeping there. We are literally going to buy a jacket for my brother, and our family has been used Levi and never get this kinda experience.
Not a very large selection for mens clothing but my female cohort seems to love the place... the staff is always trying their best to accommodate her... and for time square it is not too chaotic... always kind of busy but never overcrowded the few times I have popped in...
I shopped there on November 4, 2018. Staff isn’t helpful at all. I asked for a size in a jacket for my nephew and the sales girl said she was going to check in the back for the size. We were waiting for the size and I see her just standing there she didn’t even let us know if the coat was in stock or not. She seemed more concerned about watching us for shop lifting rather then actual shopping.
If I could, I’d honestly give 0 stars. One of the employees here, probably a trainee was very disrespectful and couldn’t be bothered to fully help me. I asked for where a shirt on a display was and he forced me to go to the display specifically and point where it was. Before that, I tried to speak to him for a while but he still ignored me for some time.
Great place to shop at, good offers all the times, all sizes are available, all colors, jeans, shirts, t shirts, polo, and many more, different levels for both genders, staff are nice and helpful if they are not busy with someone... Recommended place for shopping in time square, enjoy!
I came from Florida to see the big apple for the first time and I quite can say that this has been the best levis store Ive been. The sale for 50% off aint bad at all ! Theres one associate who is super friendly and helped me with my needs on the 501 section , I believe his name was Angel he had blue eyes and liked his style alot ! Honestly made me and my family feel welcome. DEFINATELY COMING BACK AGAIN for the next visit !!
Prices are the same as in Europe but in dollars! So at least 20% less. Then you have the sales that are really good if you want to save some money for visiting the rest of New York city. At the back of the store ok the left, right before the fitting room, you have the sales on non soldable stuff. You get your jeans for 15 bucks!
If you dont have blonde hair and blue eyes they treat you like you are trying to steal something. Shopping here was very uncomfortable. I dont like feeling untrusted. I walk in and immediately the door greeter is following me pretending to be interested in helping me find jeans in a stop-and-frisk type manner. Sorry but I am capable of picking out jeans without your help. Next, Im getting knocks on the door asking me do I need to try a new pant size. Damn! Let me try on the first two selections first. At this point I am pissed and tell the fitting room lady that she doea not have to stand by the fitting room door because I have money (lots of it) and do not plan on stealing.All I want to do is shop and try on items before I purchase them like everyone else. Is that too much for a young black man to ask?
This location is one of Levi’s flag ship stores. I love Levi’s in general because they make jeans that tailor to different body types (I’m smaller in the waist but fuller in the hips). I can easily find my size at this location compared to the others and the staff here is always very helpful. They also have very good deals, I remember one time I went, I got 4 pair of jeans for the price of 2. This Levi’s is also right in the middle of SoHo, so if you are looking for an outfit for the night out, you can buy your jeans, get a cute shirt, some super high heels, and killer accessories all without having to jump on another train. What else can a girl ask for?
Saw manager yell at a employee ,because there left front of the store section. was very unprofessional, I really felt sorry for the employee ,the employee was only showing me the section of jeans i ask for, I contact corporate there still havent contact me on the matter .Just because there are sales associate doesnt mean there dont have emotions as well !!!!!
Dont get the waistband of your jeans tailored/adjusted here! Im not sure about their other services but they completely botched mine and now the back looks like a Levis knockoff☹️ When I asked them about it they asked me if I would just like to throw the pants away lol
The levis store in times square was really interesting. The selection of levis jeans was amazing, the staff was really friendly and the prices were to be expected in times square. I enjoy my levis jeans and figured I had to visit the flagship store. It was an awesome spot to visit, if you visit times square make sure you stop in and take a peek.
If youre looking for basic Levis staples like their most common styles of jeans and jackets, this stores got you covered. If, however, youre looking for Levis more unusual offerings, such as different fits or raw/selvedge denim, youll find a better selection on their website.
Total reviews rating 4.1
199 Reviews for Levis Store 2023:
Review №1
2022-02-01The Customer Service in this store is commendable. Brenda K greeted me so warmly when I arrived . She was extremely helpful to me.Downstairs Ayanna helped me find exactly what I was looking for. She was very patient and attentive . Looking forward to going back.
Review №2
2022-05-25I came in to get alterations on the new 551 Hemp cotton & the customer service was terrible, the employees have zero customer service skills, they behaved very deviously and attempted to have security escort me out. Very unprofessional, I dont feel safe or comfortable buying there. I spoke to AJ and Rosetta
Review №3
2022-08-03Hours of operations need to be updated to reflect that the store closes earlier than the advertised 8pm. They turn away customers starting at 7:45pm.This information would be nice to have so that customers (like me) can avoid making an unnecessary trek across town and wasting their time.
Review №4
2022-04-15This was probably the first time I’ve met an America who doesn’t want to earn money. The store closes 8pm, but you can’t try your clothes after 7:30pm. Amanda, the manager, was probably the most rude sales person I’ve ever seen: it was 7:31pm and she did not allow me to try the outfit and was ironic and rude. Probably will never buy in Levi’s again after this horrible experience.
Review №5
2019-04-13This store is very hip, but can be a bit crowded. The best thing about this store is that there is plenty of comfortable seating for the non-shoppers in the group. And for the shoppers there is a huge selection of Levis clothing, not just jeans.
Review №6
2022-04-03That was weird today! Im on vacation and stopped by this store, because its said that this is the biggest flagshipstore in the US, and I thought they might have the biggest variety of color etc. And at first all was fine. Brenda helped me out very well, she showed me a denim shirt I was really into, and told me that what Im looking for might be downstairs. When she wanted to show me where to go, her supervisor forbade her to show me where to find the items I was looking for. He got kind of intense and said someone will pick me up downstairs to help me. So I went downstairs where someone approached me imediately and showed me the shelf with the jeans I was looking for. But I had to tell him everything again, what I told Brenda before. And in the end I had to look for my size all by myself. From this moment on the mood got weird. And I wasnt really into shopping anymore. So I went to the fittings, tried all the stuff on, the only thing that fitted was the shirt Brenda showed me. In the end I bought nothing, the whole store felt so stressful. That store experience felt like a downer and I really wasnt into Shopping anymore. Brenda was the only helpful person.
Review №7
2022-07-05Shoppers paradise around Times Square
Review №8
2022-06-13Naming my first child after Andrew. Please give that man a raise. Best customer service from him.
Review №9
2022-05-15A must visit, a paradise for Jeans lovers, Levis, the mythic brand. Very friendly and helpful staff.
Review №10
2019-12-09Plenty of merchandise. Have seen better service by employees. Multiple floors. Some deals, but most items fixated at expected Levi price.