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Total reviews rating 4.6

199 Reviews for Levittown Ford Parts 2023:

Review №1

2022-07-13

In June I ordered an engine cover for my Ford Bronco. I bought the wrong size for my engine and needed to return. That process alone was incredibly unprofessional and infuriating. Mike was so unhelpful & decided to send me one sentence emails back and forth for an hour straight-instead of just giving me all of the info at once on the return instructions. I honestly thought it was a joke how he handled his communication. I followed his instructions and the very next day sent the item back and paid $45 shipping out of pocket.It’s been radio silence for two weeks now and I can’t get ahold of anyone to issue my return. My return item made it to their warehouse on July 1. It’s now the 13th— and still no communication on my refund. So now I’m out $90 for the item and $45 for shipping. I don’t even need the money at this point- it’s just the principle. Hands down the worst customer service I’ve ever witnessed. Shame on you- I’m not surprised that their are plenty of other 1 star reviews. I wish I would’ve looked at those prior.

Review №2

2022-08-16

Ordered parts 08/082022. Waited a full week with bo response or update from you. Attempted a call back option on your site, apparently it only works for US customers.Finally emailed you and was met with the rudest most unprofessional service from Mike! According to other reviews he has a real issue providing any type of service! I was told by him they are verifying an order from roush and will contact me once they know arrival dates. I then went to roush website to see if it was a possibliblty to order from them directly to find out the parts I ordered from you do not even work for my vehicle..the main part was a performance tune that clearly is listed for up to 2020 mustangs only on roush website but you have it listed for up to 2022. I can only imagine what would have happened to my warranty if this was actually installed. This place is a gong show they dont even know what fits correctly let alone stock levels. Very unprofessional!

Review №3

2022-05-01

Parts Department never answers the phone , I left 3 detailed voice mails ...never to receive a return call. Hard to sell Parts if you cant get your employees to do their job. I BOUGHT my parts elsewhere...whoever is responsible for the parts dept. should be fired as they are not doing their job, that they are being paid for.

Review №4

2022-03-22

Ordered front and back emblems from this business thinking they were reputable and would stand behind they’re product. When I received the emblems the one for the grill was not the correct one, it had a plastic piece around it that was not needed. I spoke with Dave S. Via email, after a couple emails back and forth I realized I was not going to get a solution from him. He was extremely rude and not helpful at all, sent me a link to the exact same emblems I bought and said “ that’s what my catalog shows”. Horrible customer service, shame on you Dave S. And Levittown ford parts

Review №5

2021-04-22

Was doing a Google search for Boss 302 Manifolds, when this dealer site came up. They had the lowest price, in fact so low that I was doing some additional research to make sure this was a legit business. Boy am I glad it is, I will be ordering some additional parts from them as they are the lowest prices I have seen anywhere for Ford Performance parts.

Review №6

2021-07-29

I purchased the 2021 Bronco Sport. To my surprise the Ford dealership did not provide nor install the hitch required for my Bronco. I reached out and found Levittown Ford Parts.I knew that COVID-19 could present a back order, but once placed with Levittown Ford you put me at ease, and was it worth it. Absolutely.Five months later the Bronco Sport hitch arrived and I had “Trick Trucks” of Maryland do the install.Wow! It looks fantastic!!Thank youPatrick

Review №7

2020-10-08

I just ordered a cargo mat for my 2020 Explorer, $122.49. I was really disappointed in the quality. In all honesty, this thing isn’t worth more than $30-40. It’s so thin and flimsy, it won’t stay put in the car. As soon as you want to load something, the mat slides all over. Plus, it feels like it’s going to crack because it’s so cheap. I had one for my 2012 Explorer and that thing was thick and heavy, it didn’t budge.I did a live chat with Mike, and he didn’t even ask why I was returning or if there was anything he could do to rectify the situation. They lost a star just for his attitude alone. Maybe they don’t need the business. Now, I have to cover the cost to ship back. Buyer beware.

Review №8

2021-12-03

So far everything Ive ordered has shown up in a timely manner. Best prices Ive seen for any Ford parts including Ford performance parts. Shipping prices are more than fair also. Keep up the good work team.

Review №9

2021-07-26

Purchased new carpet mats for my Lincoln. Buying from you was easy, quick and efficient. I found what I needed and the purchase was effortless. The customer service was great. You kept me updated on my order and when shipment was made so I could watch for it. All in all, great experience with great customer service. Thank you.

Review №10

2021-04-22

Prices are excellent, all products arrived in good condition, as described. However, Inflated shipping costs pretty much balance out the savings.Shipping is slow, I placed two orders the first was for one item, a hood scoop, my vehicle is new and they were out of stock. No big deal, I’ll wait, frustratingly I only found out about the OSS when I reached out after 7days with no update on the order, it was mailed 7days after this and took 4 days to come via fed ex. $69.50 for 4day shipping for a light weight abs plastic scoop about 2’x2’ seemed pricey to me.Giving them the benefit of the doubt, it’s a new vehicle, a lot of the accessories are not available yet. So, I placed a second order this time for a hitch mount cover, all weather mats and splash guards, all items that are readily available at the local dealer and everywhere online. Shipping was $39.50, I also wanted the rear bumper guard sticker, but that put shipping up to $79.50, so I decided to pay full price for that at the dealer.After 5 days with only the initial order confirmation email, my items were not en route so I reached out. An hour later, I was met with tracking information, no explanation, no apology, just tracking that had a label create time and date after my email, as if they had forgot the order, rushed it and tried to cover their tracks.All in all I got what I ordered, I paid fractionally less for it and waited nearly a month. Personally I’m an instant gratification kinda person, with the expensive shipping I saved a couple of dollars per item I’d of preferred to pay more to company with a little more haste and a little better service.