Wheelchair-accessible car park
Yes
Levittown Ford Service & Parts Center in Hicksville
Categories
Location on the map
Hicksville, Nassau County, New York, US
Accessibility
Wheelchair-accessible entrance
Yes
Wheelchair-accessible toilet
Yes
Offerings
Oil change
Yes
Amenities
Mechanic
Yes
Toilets
Yes
Planning
Appointments recommended
Yes
Phone: +1 516-336-4786
Site: https://www.levittownford.com/le...
Site: https://www.levittownford.com/le...
Opening hours
- Monday:7:30AM–6PM
- Tuesday:7:30AM–6PM
- Wednesday:7AM–6PM
- Thursday:7:30AM–6PM
- Friday:7:30AM–6PM
- Saturday:7:30AM–5PM
- Sunday:Closed
Comments (199)
Nothing but good things to say about them. Got me in as quick as possible and out and back on the road in about 2-3 hrs complete inspection of vehicle and oil and filter change and cabin filter and tire rotation was made when checking the brakes!!
Been waiting 2 and a half months for them to call me back about a warranty. I went in and they said it would have to be shipped in, but could be completed by end of the week. I’ve called dozens of times and no one knows anything. Please never shop here if you have any respect for yourself
Ive been there several times now.I always feel as though Ive been treated fairly.Parking is limited, but they have a good system to get you in and out as efficiently as possible.Seems to be staffed by good hard working people.Id recommend the place to friends and family.Id give them 5 stars, but they lack amenities like a car wash which Ive come to expect from another brand car dealership that we go to.
Nico was a pleasure from the moment I walked into service, I had a couple issues with my vehicle and let me know ahead of time that you guys were very busy, but he will work my car into the shop as best as he could. He kept me informed over the course of the past couple days and I got my car back within two days. I will keep bringing my car back to Levittown Ford due to his honesty!
They had my truck for one month without a loaner I go to pick up the truck, parts were missing oil finger prints all over the interior so I left it.When they detailed it they chipped all 4 of my rims and they said they can’t do anything about it they just don’t care inspect your vehicle before you leave there lot plus for an oil change at quick lane it takes about 3 hours every time
Staff was friendly when dropping off the car. Car had a battery issue. The problem I experienced was no one calls from the shop with an update. I had to call the service center day after day just to get a full voice mailbox or my name and number put on a note and left on the service advisors desk who never called me back to give an update. After days of frustration and no answers I called and asked to speak with a manager and all of a sudden the advisor is free to speak and just so happens my car is ready for pick up...woo. Why did it take days/weeks for you to answer a call...not calling customers back leaving them with no information...not a great experience...
Horrible dealership , made an appointment for computer software update , took the car there ,the service advisor Michelle told me they cant get to it for at least month and half with a very rude tone, they knew exactly why the car was going there when I made the appointment but yet they wasted my time taking the car there and when I asked to speak to the manager Ken, he refused to talk to me , I had to take the car back. I am reporting this to Ford Motor Company. Very Unprofessional
I have been using this facility for almost two years now & have totally confidence in them.Nick Brown is my sales representative all those times during each visit. Nick is very professional in many ways such as, explaining the diagnostic issues & all the other related problems. Hes also very knowledgeable in his field. He replies promptly to all my texts & emails. His patience is admirable when dealing a person like me, LOL 😆.Normally I dont rush him as I know some mechanical issues are sensitive & time consuming but this time I really pushed him too much to get it done as I needed the car to travel far. Nick kept his cool temperament and dealt professionally. 🙃 a round of applause 👏.Getting a loaner is seamless process. The front desk is very polite & professional as well. Most of the communications are done by either emails or text messages which is another great hassle free way of doing business.Thank you all (employees of Levittown Ford).Nick Brown is a pleasant personality to deal with & a piece of mind.
Waste of my time. Levittown Ford either has incompetent and/or untrained employees or intentionally misrepresented providing a loaner car for my 2018 Mustang manual with transmission problems. I called on 8/30 to schedule an appointment for my Mustang I had for 2 months with 2,000 miles that has lost second gear and explained that the car was a CPO purchase from an out of state dealer (found a great deal on a trade in with 150 miles) and I was looking for a local dealer to use for service. The woman I was speaking to said that there was a 2 week wait for a loaner car if I wanted. Being that I was going away that following week I explained to her to schedule the appointment until after I returned so that I would be available to pick my car up if it was done. When I went to drop my car off in the morning and waited 30 mins to speak to the service advisor he explained their policy of only providing loaner cars to customers who purchased their vehicles from Levittown Ford. This is understandable, but I did not plan for a ride home nor was I offered one. I could have brought my car in before I went away on vacation so it could have been worked on while I was away. I am a long time Ford owner and I was looking forward to finding a local dealer for service but this experience left a bad taste so I ended up taking my car and I will find another dealership to bring my business to.
Nick Brown was my service manager and he is always professional and call back when he says he will. I have multiple vehicles in his ship from my work fleet and he k owe exactly what stage of repair each one is, I never have to ask for an update as Nick manages to work in analysis as he escorts me to the waiting room, I know where it it I’ve been to the shop multiple time but he always does it and I appreciate the little things. Nick is a gentleman and the whole crew at Levittown Ford Service is just fantastic. I like that I always get a straight answer not what I want to hear. I highly recommend this business.
Brought my car in they told me it would be a surprise or two. Then after two days I called they had not even looked at it. They ignored my calls. After a few days I was told they had to order my part it would be in , in a few days. After a few days it was oh sorry your part is on National back order. Can’t tell you when car will be fixed. They again ignored my calls. Three weeks later my car is ready. I went to pick it up after 45 min. Of waiting and yelling they tell me for two days my battery is not holding charge. I asked why they didn’t call or fix the problem no answer. I explained my husband was in the hospital and I had to get there. The two girls behind the desk laughed. After waiting another hour car was fixed. Sad
I upgraded my review after the General Manager called in response to my original complaint. He agreed that the communication could have been better and he will work to improve it. My Explorer was completed over the weekend without further delay. Based on my conversation with the manager and his proactive outreach I will certainly give Levittown Ford another chance should I need repair services down the road.
I had to give at least 1 star to the service advisor trying her best, however, I spoke with an unnamed woman to set my appt to replace 2 interior trim parts. Was told 1 hr to do all, arrive and they tell me that 1 part is on back order and the other part is a different trim part.1 hour and 20 minutes later, they tell me that they are trying to replace clips and it will be a longer.Lack of communication by the service department telling me of a back order is my first issue, then they take it upon themselves to try and fix another part without notifying me of it taking longer.I guess my time is not as valuable ?They should have put me in a loaner considering that it would take longer than expected.
DO NOT BUY VEHICLE FROM LEVITTOWN FORD!!!Everything they promise on service does not happen. Lets start with tire warranty, sales promised and never put in contract. Now with towing and service, have power train issues and broke down 35 miles from home. National and global company and I am out of towing range which is not stated. Service blames sales and sales blames service, ok I pay about $400 total for tow and was promised loaner. Go in morning and wait and wait and etc, no loaner and they cannot help me. Called and woman said was never informed and no vehicles for me. This dealership and service( 2 different locations) play the game and totally disappoint. When 2 year old f150 is repaired will trade in for another brand, does not live up to the old Ford reputation and they dont care one bit about the customer.DO NOT BUT ANYTHING FROM LEVITTOWN FORD!!!
Brought my car in with an oil leak and engine misfire. After one week i was told it was due a loose hose....when I returned to pick up my car the engine light was still on. They cleared the code but the light came back the next day. I still have an oil leak and a misfire. Poor service they lie and didnt even made an effort to fix it. Avoid this location!
Unfortunately I had a rather stressful experience here. Brought truck down for constant fan clutch being engaged. Nothing crazy. I called to schedule an appointment about 10 days prior. I confirmed that making this appointment the truck would at least be diagnosed that day so if any rental/loaner cars need to be scheduled it can be done so. I was told the truck would sit until Friday which than it would be diagnosed. Asked if I can than bring it on Friday? Was told no thats unfortunately not how it works here. I will go back to hassett and wait the 3 weeks for my appointment. They always do a great job @ hassett. It just takes a while to get an appointment due to 2 techs. Its unfortunate that all dealerships/service are like this.
I have had the pleasure of working with Nick as my service writer. He was always professional.He took the time to fully explain the needed repairs. He kept me updated as the repairs progressed. I have worked with him a few timesand each time I felt confident the work would be correct and completed in a timely manner.Thank you Nick!
I had my car serviced at this location almost 3 months ago for AC sensor and the Horn issue. I dropped my car on January 18 at 8:31 am. They charged me $1,202.50 for labor and none of those was fix. The AC sensor was still reading -40 and the Horn was not working. They made me purchase a new horn which I should not because the Horn was good. At the end They said the Horn was not wired properly but they could not fix the wiring. I requested the old horn, and they gave me an empty box. They also told me that they replaced the Ac sensor. But the AC sensor was still reading -40. I spent in total $2,479.32 and nothing was fix. I took my car to a shop which is 10 minutes away from my house and this guy took exactly 27minutes to fix The Horn wiring and the AC sensor. He charged me $110 for all. I was so pist off for losing $2,479. 32 in Levittown Ford services. Every time I call to talk to their manager about this issue, they always tell me that he is in meeting and sometimes they transfer me to his line, and he do not pick up. It took me 2 weeks to get their manager on phone. The manager told me that he will look and get back to me and he never did.
This was the first time getting service done at Levittown ford and will most definitely be the last. I’m not one to leave reviews but I was very disappointed. They tell me it will be 2 hours for an oil change when I had an appointment. The valet guy was rude when I asked why so long. They didn’t re set oil life in my truck, didn’t look into the 2 other reasons why I was there. They didn’t give me any paperwork on the service. I’m wondering if they even changed the oil. Never going back
Had a terrific experience dealing with Michele Gerdon my service advisor. I was kept informed every step of the way and the repairs were done on time as I was told. And since this repair involved an ambulance getting it back in service promptly is very important.Thank you Michele. I will definitely consider buying my next car from Levittown Ford. Steve Balko
On Nov. 2nd drop off my Ford Focus 2013 se for oil change, state inspection and to fix the trunk latch was not opening manually or with the remote. .Ford (claims) performed a diagnostic for a charge of $195.03 stating the latch needs to be replace with a total cost of $514.00 ( $120.00 for the part and the remaining for labor. Seem to me excessive and bought the part (original) for $70.00. You claimed two hrs of work , need less the five minutes. Beside to be a rip off the old latch is fine. At this point , did you guys performed a diagnostic? I am disputing the charge and will follow this claim to court if not resolve amicably. Sal
Expensive, not thorough, not accommodating. It seems as if they have too much business. My transmission started slipping today and I brought it there. They said I needed to make an appointment. I told them I didnt need it looked at today, as I would be away the whole week and just wanted to drop it off. They said I would need to make an appointment and come back. I think I prefer the private owned/operated shops where Im treated as a person and not a number by a company with too many rigid rules.Ive dealt with this dealership once before and was not impressed. And if the problem currently is what I think it is, they should have caught this last time I was there
UPDATE 09/29 - GM Bill called me this morning and was very apologetic for my experience at Levittown Ford. Bill listed and was totally understood my issues. Bill offered to refund the charges.If you want to be poorly treated, drop off your car here! I originally dropped of my 2013 Ford Focus on 09/17 for an appointment at 10am. My car alarm was going off in the middle of the night every night and hood light was coming on while driving. The next day I was called by Frank telling me that the car was ready, fixed and good to be picked up. The technition said they adjusted a broken hood latch wire. So I picked up the car on Saturday 09/19 and immediately when I got home the car alarm was going again abs the hood light came on. That night and for the next 3 night the alarm went off 4 times (my neighbours hate me). I called on Monday 09/21 and spoke with Frank (the same service advisor) who said make an appointment when you can to bring it. I did make an appointment for Wednesday 09/22 at 10am. I dropped of the car that day and explained to Frank who said he make it a priority and put a fancy red sticker on the paperwork to make sure it gets done right away.I called later that day and the car was not looked at yet. I called Thursday morning and was told it was not looked at yet. Thursday night I was told it needed a new hood latch (they knew this from the first visit) the part was not going to be there until Friday night. Why did I make an appointment if the car was not going to be looked at until 36 hours later. Saturday the car was not still looked at even though the part was there. Finally at 5pm on Monday, 4 days since my appointment the car was apparently fixed and I could pick it up. I paid for the part the second time round but was not charged for labor again.Hopefully the car is fixed and it won’t go off again. The whole issue has been aggravating. If the technician has replaced the hood latch from the first look over a week prior to it being fixed I would have had my car!!!! The service here is terrible! The don’t answer the phones and no one is friendly.Worst of all.....no one is wearing masks during this pandemic! NO ONE!!! Do not come here people. Find another Ford place
I had my car serviced at this location about 6 months ago for a left front control arm issue. They charged me over $500 dollars to fix this issue and recommend that I fix the other side (right front control arm) so that both sides would have equal strength. So I take them up on their recommendation and fix the other side for and additional $500. Today March 29th I take my car to another shop for oil change and wheel alignment and they tell me my front right control arm is damaged. I tell them that I just fixed both sides within the last six months. They take pictures and videos to show me as proof that the left side was replaced but the right side was not. So now I’m here spending another $575 to have something replaced that was paid for 6 months ago. Long story short, I will not be bringing my car back to this location and I suggest anyone reading this to do the same if you value your hard earned money.
Lovely people and place .only wish I purchased a Honda Pilot. My Ford Bronco with only 2,000 miles had catastrophic electric failure. There it sits now 4 days later parked next to a Nassau county police car.
I am 53 years old and have had a ton experience with dealerships and repair shops and this was my worst experience ever. Two appointments to get 2 things fixed and only one gets done and that was done poorly as the part replaced was not properly installed and is not as it was originally built. Item works at least but the second recall repair was never done.On both dates i dropped off the car no one ever called me back so I only find out whats going on when I call. If they cant make a 5 minute call to let me know whats going on why have these service agents. I dont understand so many layers of workers and service gets worse. The reason i think they have so many people is so they can push blame to someone you dont even know or will meet. Ultimately poor service at this place falls to the manager in charge and I guess this is the best they can do. Save your time and money folks and try elsewhere.
I have multiple dealings with this Service Department and have been disappointed numerous times. I Was there the last time for a repair that took 1-2 hrs. and had to wait (leave my vehicle there 2 days!) for which I had an appt. The last excuse I received was because the service manager was fired. The make very little effort to do the right thing. I have had probably 15-20 other visits to other dealership service centers and can say this one was the worst dealership I have ever dealt with.
The associate Chris should receive a raise. Amazing customer service and helped solve all issues with my vehicle. I will definitely be back because of Chris phenomenal customer service. THANK YOU CHRIS!
This is my third Ford now. Every Ford i have leased has had problems. I overlooked the issues because in the passed the service department would give me excellent service. This time around was nothing but misery! The lies and fighting to even get a call back will make me never get a Ford ever again. I would expect this from a second class dealership.
Extremely disappointed and frustrated with this Ford Service Team. I arrived for my 7am appointment at 6:50am. I had a nail in my tire for which I have a Ford warranty. There was only one person ahead of me when I arrived. I waited patiently for two hours until I went to the service desk looking for a status update. Minutes later, one of the service agents came around and told me they dont have the tire in stock and need to order it - and I would need to come back tomorrow. The service agent said it took two hours to validate the warranty and check the tire. Absolutely ridiculous. Go elsewhere!!Update - they did call me the following day and say the tire was in. My husband brought in the car and the tire was replaced in about 80 minutes.
This was my first experience with Levittown Ford Service. Not a great first impression. I received a notice of a recall of my passenger airbag. I immediately called in early March to make the appointment for March 29th. I received weekly text messages confirming my appointment. I was told I had to leave my car for 2 days to complete the job. After arranging to borrow a car from a family member (because I was told I would not receive loaner car due to the fact that I am the second owner of this car), I arrived at my appointment to be told that they do not have the parts and that it may be another month and to go inside to be put on a waiting list. Not even a courtesy call to me that there was any issue....very disappointing to say the least! Although Janet at the Service desk was very nice and professional, her hands were tied. She did offer a loaner car for the next appointment but I honestly do not feel after this experience that they would honor that as well. In the meantime, I continue to drive my potentially dangerous car until these parts come in with no indication of when the job can and will be done. I am in a service related business and the lack of communication and lack of caring on the part of Levittown Ford Service for this inconvenience is completely unacceptable. I will more than likely go elsewhere.
Brought in for a recall, asked them to check a few things.Wanted $4,100 from us for unnecessary repairs.Brought to my local guy $575.
Check in was quick and smooth at 7 a.m. Receptionist who checked me in was really great, personable and knowledgeable. My only disappointment is that it took 2hours for an oil change. This is a company vehicle, thus I am obligated to use Fast Lane but as a business person, it cut into my productivity significantly. Waiting area was clean and comfortable and coffee and bagels were a nice touch.
I had an issue with my mustang gt . The alarm system turns on automatically every few hours . Made an appointment and dropped of my car on sep 16th afternoon . I specifically told how important the car is to me to the service manager as i use it for my work and asked him to update me asap . No update Wednesday , thursday , I have to call him friday and a service manager X says to call me back in an hour . i call him 4-5 times on friday and no one answers . Sat no update and monday morning i have to call again and this is when they say they need a key as the remote key was not working. Now i have to believe my car was just laying there from the past few days if it is so then why do i need to make an appointment ? Anyways Tuesday i get a call from manager saying my battery is below voltage so the alarm is going off and i authorize to replace it . i pay approx 500$ and take my car back Tuesday aftenoon . After all this drama the main issue was not fixed .The alarm goes off again . Im completely disappointed . Complete waste off time dropping my car with them .Im never going back .
Update 06.26.2020: Three months ago I had my car there for AC issues and the rearview camera among other small issues. Diagnostics was done then. As per my service advisor, who does not work there anymore, the camera was fixed. Shortly after picking up the car I realized that the Camera was NOT fixed. I called back and was told to bring the car back in to fix the issue. Then Covid happened. Fast forward to today. I brought the car back to have the camera as well as the AC fixed. Because there is no paperwork as to what has been done in the past, I have to pay again for the same diagnostic work that was done 3 months ago and got blamed for not being able to remember the details I was given three months ago/not being able to produce paperwork for the previous diagnostic work. Isn’t that something Levittown Ford should keep track off??? I got quoted $500 more for the AC than 3 months ago. Also, they are willing to fix the camera for about $1200 even though “it had been fixed 3 months ago”. Requested to speak with Manager “Eric” yesterday as I feel like being ripped off. Of course, he is in “meetings” all day and I am still waiting. Worst experience and will not go back.I’d be happy to discuss this with leadership- feel free to call me anytime.
Been waiting here for over 2 and a half hours for an inspection. In this time, a service manager tried to convince me that the inspection would not pass since the check engine light was on. I informed him that this was impossible. No light was on when I drove in. No engine light was ever on in this car. He said to hold on as he talked to the service team. Apparently the key was not turned all the way, and all notification lights came on. This is common knowledge for most drivers, let alone professional technicians. He then informed me that now I need new headlights (A routine procedure that takes about 15 minutes). It’s been about another hour and a half since I’ve been waiting for my car with no updates. I just asked reception what’s going on and they stated that the lights “just got in.” I can’t tell if this is a lack of training or just a blatant rip off. I suspect that before I leave here I will face even more “problems.”One star rating. Additionally when I walked in there was talk of another vehicle receiving a scratch and dent, post drop-off at this site. This site could be great but training is needed for staff, and there is need for more communication with the customer.
Update. did purchase a new car from dealership but will not even use free oil changes just out of principle of giving them satisfaction.this was horrible. after nothing but bad experiences with the service department i went to a different ford dealership for my recalls. Levittown ford makes appointments but thats only to drop off the car. they wont work on it for a few days in my experience.
Poor Service, Long wait, incompetent employee (loan car coordinator), Worst Car Dealer (Ford Levittown).I came in for the first service of my car. the adviser was helpful, but the loan car coordinator rushed me out of the place. I booked a loaner car month in advance because of a recall and the coordinator refuse to give me one instead had someone drop me at work after the wait. I mentioned an issue with the sensors of the car, and she said she will tell the adviser and he will investigate it. the adviser calls and tell me he knows nothing about the sensors issue and cannot spend more time on it now, so I must make another appointment to take care of it. I spend 25 minutes on the phone because she forgets to do her job.first time at this service center, not the experience I was after. Never coming back here.
I would give them 0 stars if I google allowed. Horrible management and service. Totally unprofessional and a waste of time. Management doesnt return calls and ignores any complaints you might have. If you want something done to your car, take it elsewhere cause this place will not help you.Edit: Their manager did try to get in contact with me, only to lie to me that he had never received my messages that I had left for him.
Noah and Nick in the fast lane service dept are top notch Notified me of ways to save money very knowledgeable and prompt. car repairs are always a headache and they made it quick and easy. 10/10
As bad as it gets. I’ll try to make this short. Brought the car in for a simple oil change (I’ve had this done many times here so my car is in the system). They used the wrong oil, filled the car up pulled it out and called me to come get it. I noticed the price was off so I questioned what oil went in the car...it takes full synthetic 5w50 per the manual. They used some synthetic blend not per the spec. They quickly drained the oil and replaced everything with the correct parts. The service advisor (Joe L) comes out to tell me it’s 90$ to which I said I’m not paying for the service which was done incorrectly and discovered by me. After arguing with Joe L for a bit he decided to walk out and make some unprofessional comment about a credit on my account from a previous service disaster unrelated to this one. He sends out another Joe who offers me two free future oil changes once I pay for this one. I quickly say I won’t need any future oil changes since I won’t ever be back. More arguing takes place until finally another gentleman walks over to hear the story. He promptly says, no problem it will be no charge today. I walk out having paid nothing to see a giant skid mark of oil on the door (picture a mechanic in greasy pants leaning on your door to reach inside), oil on the steering wheel, oil on the gear shift. It was out of sheer location convenience I used this place but never again.I hope they send me the email survey.
It was a terrible experience all over. I bring my vehicle to them with a perfect time condition key, while they gave me the vehicle back with broken key. After two weeks of waiting I went to pick my vehicle on Friday the 6th. They had my car up on the front door ready to go warmed up engine is running, no reason for me to check the keys shut the engine and re-start the vehicle. So, I drive the car home. Shut the engine and get the key out of ignition and the key felled a part. It literally felled a part right after I take it out of the ignition. And I couldn’t call at that moment since the service center was closed. The first thing in the next morning I called them to inform what happened to the key. They told me to bring it Monday when they will have the service advisor Nick Brown and the service manager as well. So, I call Monday morning and the SA told me, yeah bring the vehicle we will take a look at it. And o drive 2 hours back and forth from where I live, and waited there for 4 hours to hear ohh it takes several drops before the key brake. So, the service manager Erick K made it sounds like you dropped the key several times and we dropped it once it broke we can take responsibility for that. And tell me right on my face you can seat hear and we will have the same conversation all day but we are not taking the responsibility for your keys. When they broke my keys. It’s real disappointment and frustrating at that moment. And after that two days goes by the same problem I took the vehicle in for comes back. I call the SA and he tells me ohh we fixed what we found and it took two hours diagnosed to not find the actual problems wot the car. And advise me to make an appointment to bring the vehicle back in so, they can do a another session of harassment. This is absolutely robbery and unprofessional customer service I’ve ever experienced.
I will say that my experience with Levittown Ford service Center was amazing. I had car trouble this morning, ford arranged roadside service and upon my arrival at the Levittown Ford Service Center, I was greeted with a very professional staff and service adviser. I am really bad with names, but the service adviser/rep (blonde lady) was so understanding and made every effort to make me feel assured and comfortable that my car issues would be resolved. When I was told that there would have to be several diagnostics ran on my car and it was likely that my car would have to stay overnight, the service rep/adviser coordinated with the service staff to provide transportation for me to get home. I am just mad at myself for not bringing my vehicle here sooner. Thank you for the great experience Levittown Ford Service Center. I greatly appreciated the hospitality.
Our vehicle - a 2019 Ecosport with 3k miles - was having issues with the brakes and a squeaking noise in the cabin. Was told that I would need an appointment to fix the noise, but that the brake issue was lot rot. They shaved the rust off to fix the problem. It didnt.I returned a month and a half later - the first available appointment - to be told that the car would need to be kept for observation, and that I would need a rental car. The first available loaner car appointment was another month later.Brought the car in two Fridays ago and was told that there was only a few hours left in the [work] day, and that since they only did easy repairs on Saturdays (and are closed Sundays) our vehicle would be looked at Monday. It wasnt, as our service agent was not working.That Tuesday - when I had to call them - I was told that the shock absorbers and roters would need to be replaced, and that they were out of the parts to do so. I explained that we need to have the car shipped for our move out of state, and that I needed a timeframe to make proper arrangements. No timeframe was given.After calling the regional service manager, I was contacted by the service centre to advise me that the part was being overnighted, and the vehicle would be fixed the following day (Friday). It wasnt.I made arrangements for the vehicle to be shipped yesterday (Tuesday), assuming that the vehicle would be ready the Friday before, as promised. I didnt hear from Ford again. When I called Monday, I was told that the repairs werent done because they were waiting on Ford to give the ok. When I asked why I wasnt contacted to explain the delay, my service advisor stated he had nothing to report. In fact, Im pretty sure I sent you a text. He didntWe picked the vehicle up yesterday (Tuesday). Squeaking wasnt fixed.I would not recommend using this centre, under any circumstances. I actually am sacrificing doing work for a deadline in order to write this review.Absolutely horrendous, in every aspect.
I dropped off a customers Ford Explorer over at Levittown Ford for a water leak issue. Michelle Gerdon was courtious, proficient and kept me updated through the entire process which only took a couple of days. I couldnt be happier with the service dept at Levittown ford. Thanks Michelle
Top tier service. Nico helped me out with everything. He was extremely professional, nice, and super helpful! Definitely will be using in the future!
Poor customer service. I took my vehicle for a recall at their service department and a staff member stole my original car key. They programmed me a new remote control but still not key to be found. This happen about 3 weeks ago; Every single time I call the service advisor Michael just takes my phone number down and says he is gonna call me back but never does . He don’t give a F. He call and told me my car was ready to be picked up, when I arrived there my key was missing and my car couldn’t be moved.
Writing this review as I’m still waiting brought in my car for oil change in quick lane no people waiting in front of me. Here we are almost 2 hours later and the car isn’t finished. Terrible service no communication and just lace of customer service will be my last time here nothing quick or pleasant about this experience!
Outstanding service all around!..Every person I dealt with was not only friendly & very professional, they showed great attention to detail & care when it came to the service of my vehicle. The customer service reps. Julia Lucas & Barbra Malcolm were a pleasure to deal with. Ralph Fernandez, the service advisor did a great job at accurately accessing the work that had to be done to service my truck. I appreciated the calls from him to update me on the work being done on my truck while it was being serviced. I will exclusively bring my truck to the Levittown Ford service center from now on. I must also thank the mechanics for the repairs they did. Lastly, when I picked up my truck I was happy to see that it was just as clean as it was when I dropped it off.
So far, the drop off was pleasant. Michelle was very nice. I look forward to the results of the service on my 2004 F-350 Super Duty.
Totally inept staff. Awful service. Avoid this place. After our poor service experience we filled out a dealer generated survey and one from Ford Corporate. We heard back from Ford but never from the dealer.Read our full review on Yelp.
Dealership is great. Service dept is horrible. i bought a CPO and within a year and half it has been to service 6 times for the same issue. 1st time i paid my warranty deductible and they didnt find an issue. 2nd time they replace valve cover gasket 3rd time was the oil pan gasket 4th time was timing chain cover gasket 5th time was all 3 parts and now the 6th time was the front valve cover gasket. after 3 weeks of not hearing a word i find out the service adviser who was handling my car quit and i got a call friday at 330 to pick up my car. went to get my car and they told me i owe another deductible which i said i was not paying. i wanted to speak with the service manager who was not at work at 8am. when i went to leave i see check engine light on. waited another 30 min to find out the careless technician didnt plug in the O2 sensor which means they dont inspect the car when finished. finally left at 9am and the service manager was still not at work. i called at 945 and again was told he was not in yet. i specifically told the receptionist i want speak to the manager with how annoyed i was. after waiting all day i finally called ford corporate to complain about the service technicians and manager and also to praise the service advisers for their outstanding effort to keep me calm and happy. upon leaving my service adviser stated he would pay my deductible if they gave him any issue. my understanding is they switched service managers and this new one sucks. im sure i will be back for yet again another oil leak as i have no faith they corrected the issue this time. if it wasnt for warranty i would have fixed myself
Joseph Deguire saved a customer today. I made an appointment more than two weeks ago to have some things repaired that were left unfinished from past service repairs at Levittown Ford. I scheduled an early morning appointment to give them plenty of time, even though the repairs were minor. When I got there I was met by Bob who was very abrupt and seemed to be annoyed to be there. Bob unsympathetically told me that he’d let me know in three to five days when my car was done. I explained that I made this appointment weeks ago, the repairs are due to their negligence and they should be ready to work on my car today. His response was “the appointment only puts you in the queue to have your car looked at.” I asked how I was expected to go up to five days without my car and Bob said, “Don’t blame me. I’m only the messenger.” I was furious and ready to leave, never to come back to Levittown Ford or buy another Ford car for that matter, until Joe Deguire stepped in and assisted. Joe asked a few relevant questions about what was broken, spoke with a technician and had my car repaired in a half an hour while I had a coffee and bagel. When you bring your car back because things weren’t done right the first time, you expect the excellent service provided by Joe Deguire.
They have given me great service each time i visit. They explain everything that needs to be done and kept me informed by text message if i wasnt around. The staff is friendly and they seem to care about the customer. I had alot done on my car and i wasnt there too long. They all wore face masks when interacting and plenty of hand sanitizer stations for the public to use. Iam glad i go to them.
Quick Lane got my car in for an oil change super fast. There is a waiting room that has tv and is spacious. Noah was very helpful, had a great first experience
Great choice bringing Tonia on board. She provided great service.
Brought my Mustang GT in this morning to Levittown Ford Service center to finally get the Takata airbag recall done. I set up an appointment with Bob Lingo about a week ago, who was absolutely great. I pulled up and was greeted right away by a young man who tagged the car and immediately brought it in to start getting worked on. I enjoyed a nice cup of coffee and a bagel in the mean time. The customer lobby was clean, and pleasant. Everyone there as very nice. I had my baby(car) back quickly and they even gave it a free multi point inspection. Ive been to every Ford service center on LI and Levittown is hands down the best! Go see them, you will not be disappointed. Thank again to Bob Longo and the whole team down at Levittown Ford for a job well done!!
Very courteous, approachable and helpful staff. The Service Director Joe is in particular knowledgeable and helpful, so is the Service Supervisor Michael. I took in my car for 60K service, which then required more extensive work for other issues. I had to leave the car in the shop, and a lender was arranged. I was provided with good information on what needed to be done, with photos showing the problem. I will bring my car back here for services and repairs in the future no doubt.
Had to go there for a recall on air bags just because you dont buy car from them. They do not offer a loaner vehicle had to wait 3 days for car ro be ready. Dropped off on Friday. Picked up Monday afternoon thankfully they offer uber
Wish I could give zero! The worst! Always a wait! Why call it speed lane. You cant make appointment. VIP treatment is a joke. To get oil change and inspection, its over 2 hours. Then to make matters worst, after waiting 2 hours, they forgot to do inspection, so now another wait. Totally disappointing. Will take my car somewhere else.
Frank was extremely helpful in getting my repair done and went the extra mile in helping me get a good will policy adjustment for the cost of the deductible on the transmission repair based on the vehicle history of transmission clutch failures my car has had from the beginning. In short he saved a Levittown Ford customer!
Wanted to buy an Roush Exhaust Tips since i already have an Roush Exhaust Axle Back. And i called the customer service they never answered my call. However i called them again the next day and the customer service answered but they were not that happy to answer my call seems like they were busy in something and was in a rush to hang up. I asked about the part and they told me you cannot buy it over the phone. It is online only. And i wanted some more information on this product like the inlet sizing, does includes clamps, shipping charges and deals on the products but didnt got much info. That is why i rated since google asked me to rate this business.Thank you.
I had a very good experience with Levittown Ford & with Frank Qazilbash. He got me into a loaner vehicle when he found out that mine wasn’t going to be done at the time he promised me it was going to be done. Will keep going back to them for service work on my company truck.
Apparently my low star rating had the business concerned; not the calls and voicemails from a customer, not the fact that there is a service order open for months now on my car, but the low star rating.Since mid June I tried to get a recall performed, it is August and still nothing. Stopped by to have information about a recall affecting my vehicle, since reading increase the risk of fire got me startled. The person at the desk had no clue so called the parts guys, she reported to me that the part was not available to call back within a week to get an update. I called back, but this time I was told that I have to go to the dealership to order the part. Later that day I went back there, now the new version is that I have to make an appointment to get the car inspected. At this point, reasonably nervous and annoyed I repeat to them that I was told something different. At this point I was referred to a person in the service department who after pointing out that was late for the service department to take the car, went ahead getting the mileage the car and thats it. I explained again how it was not my fault, but I was there late because I only had to order the part. So again no inspection was needed. I waited up to July 18th ( almost a month) I called back and the person who answered the phone wrote down a message for my adviser, underlining the she would make sure he would get it, plus transferred me to the adviser voicemail, on which I recorded a message asking for an update. On August 6th posted a negative review, that was followed up with 3 repeated phone calls inappropriately placed a 7.30am that persisted until the third time I answered. The service manager was calling to help me with the issue. I was extremely upset for the time and harassing way of being called and when I refused to say where I purchased the car due to my nervous status, he quickly ended the conversation. This is, as far, the worst customer service I dealt with.
Purchased multiple vehicles from Levittown ford and their sales team is great. Had a service appointment scheduled but no loaner car was available even being in VIP Program. Robert Ciacco came up to the car and didnt even bother to greet or welcome. Completely in denial for constant common problems that specific model is facing. Bad Engineering on ford part but their customer service makes your day worse.60,000 mile service would cost over $600 and a month later hoses are leaking worth again extra $700.Sales team may be great but wont consider ford as my next option only because of their customer service.
The quick lane isnt so quick. 4 hour wait times. Might as well schedule an actual appointment. They were able to drop me back to my home (no other means of transportation).Their text messaging service to keep you informed doesnt exactly reply back.. ever. Not to happy but this is the closest to me sadly
2015 Ford Mustang GT. This is an edit of my earlier post from 1 star to 4. After bringing in my car for several servicing tasks, I left with a number of things done incorrectly. I reported my concerns to my service manager who took this up to the service director. I later received a call from the service director who immediately tended to the issues, apologized on behalf of the service staffs mistakes, fully refunded me my costs and set me up to come in anytime during the week to correct all the mistakes and I was given a loaner car for the time being. Must have been a bad day I guess, Saturdays are very busy, and can potentially create rushed service. All my issues were resolved, a special thanks to service manager Ralph for assuring all goes well. This place does strive for excellent customer service and are very nice and receptive to feedback and willing to make the appropriate arrangements if needed. I do plan to continue bringing my car here for servicing.
It does not look like much from the outside. In fact you can even drive by it if you are not careful.. . . but inside you will find a caring staff of people who actually treat you as if you are the reason why they are there.Joseph LaMonica, the person that set up my service details, was extremely thorough and I can see he was doing all he could for me. . . . he actually looked at my profile history with Ford, and found that I was due a free oil change. He saved me money right there, and that was only the beginning.This is how you are always treated there. Joe was a great example of fantastic customer service, thorough, thoughtful, and caring. He definitely ensured that I would return the next time I needed service on my Ford.
Awful. They always have new people because the management is awful and they cant keep their staff. They have screwed me over for years with my car. Its impossible to get a service manager on the phone, theyve had my car in their shop more than Ive been able to actually drive it. I have had the same issue with my car since I got it and they STILL can not fix it properly. I highly recommend bringing your car somewhere else if you need it actually fixed. This place is a disgrace
The labor and parts price for repairs are too expensive for the time it takes for them to repair. In my experience, when they fixed one issue with a car another issue is brought up, and they do not deduct any total cost from the new problem even though the new problem was caused because an old problem was fixed.
Worst experience ever. Dont be fooled. You the free VIP Program oil change. I was told when I purchased my vehicle I would receive unlimited oil changes for the first year, then free oil changes ever 3K for the life of the vehicle. Totally untrue!!!!!! Just got changed for an oil change.Also customer service refused to provide me with information regarding my bumper to bumper insurance. Guess they were not happy when they realized I plan to use it at another dealership....
I called the service department asking for a quote over the phone. I spoke to a very kind gentleman who gave me a great price, it was worth the 25 minute drive. After arriving however, not only was my quoted price not honored, but they wanted more money then the other Ford dealers in the area!Giving out prices over the phone is essential for you, but it should only be done by someone with authority, and should be NOTED ON THE ACCOUNT!
Made appointment to bring car in to get minor(1 day work) done on Wednesday. Its Saturday,I left Manager Tom Demaria message, he left and did nit call me back. Asked if I can get the car even though they did NOT work on it, I cant because it is buried in the shop. Need my car Monday as Family member is having surgery, this is WHY I made appt on Wednesday. Never ever take yiur car here, I will get it Monday reguardless if its fixed. What is going on in this place???? I am sure corporate will find out.
Awesome experience 👍 Mike in the Service Dept is great to work with. I was nervous about bringing my car to a dealership to get serviced as you never know what they might tack on... Not here though. Do not hesitate to bring your car here. A++
Dissatisfied. They give you an appointment, you bring your car and they hold it hostage without working on it because they are backed up and dont tell you. After 4 days without them looking at a simple latch we picked up our car to bring it somewhere else.
Worst service I have seen in my life, I would have given it a 0 stars if I could. Came in for a oil change where the lady at the front desk said it would take 1 hour but actually got the vehicle back after more than 2 hours. Was late to work and seems like they didn’t even do the oil change, they might have just given me the car without it......
This is a bit of a strange review as I am giving 5 stars for an unresolved issue. My 2013 C Max power steering has intermittently shut down and I brought the car in today for diagnosis and some troubleshooting. As luck would have it, the power steering was working perfectly when I brought the car in and after multiple attempts by the mechanic to road test and replicate the problem, I was told nothing could be done further at this time, until the problem reappeared. So why the 5 stars ? The service advisor Joseph Deguire kept me well informed throughout the entire process, usually responding to my text inquiries within a minute. There was no double talk or excuses, just a simple explanation of what was going on and when I could get the car. In the end, there was no charge for the time spent checking out the problem as well as updating me on the condition of the brakes that will need servicing soon. Over the years, I have gotten more than my share of reasons why work wasnt done but I must say Joe was the best service advisor I have encountered at either Ford or other dealers. Customers would be well served to ask for him by name.
Express lube fir VIP customers is a joke here. Took 30min just to have someone check in my car then they say its a 2 hour wait. Yeah, it takes 2 hours because after about an hour to change the oil Ive been staring at my finished car for the last 40 minutes. However, they wont give me my keys and leave because the paperwork they have to fill out isnt finished. This is the most disorganized process Ive ever experienced with a dealership.
I look forward to bringing my car to this service department as the atmosphere is comfortable and clean and the staff is very kind, accommodating, and efficient. Sean Accetta has been my service advisor each time ive gone and he helps things go very smoothly and is very knowledgeable; it is much appreciated. thanks for standing above the rest!
Oil change took more than 2 hours. My appointment was for 7:00am and they did not check me in until 7:30 am. Very disappointed. Staff was friendly and kept me updated but this is unacceptable for an oil change.
Oil change and service is very expensive. I expected that anyway. I was told I need to change my air filter at 18000 miles while Ford suggests to do it every 30,000 miles. The manager did not tell me this and he just showed me the air filter and expected me to make a decision. I mean what are you there for? Imagine going to a doctor and him showing you an X- ray along with a bunch of drugs asking you to decide which one you would like to take.One more suggestion. Start giving appointments to people instead of first come first serve basis. Try to save customers time.
Needed an inspection and staff made you feel welcome. No trying to upscale you on different products or services. Lounge area very nice and in early AM, they gave complimentary bagels, coffee as well as pastries.
Pity work,I was waiting 2 days for a simple electric car problem st the end, I did not understand, because they charge me so much. Congratulations to the cleaning woman,my car is Ford Fusion 2013,but maybe there is under my wifes name Yunied Vega,I have the receipts, sorry but I called him and he didnt answer
After being very happy with the purchase of my Explorer because of the great sales team I figured I would use the service and parts department, they also exceeded my expectations and took care of us with great customer service. I would recommend this dealership if you are looking for great customer service at a great value.
They service all my trucks. Michelle the service adviser is the best she always promptly takes care of everything for my fleet
Sean Accetta is in my opinion after 25 years of experience the absolute best nicest service representative I have ever known. Over the years he has been extremely knowledgeable and responsible. He answers his phone and actually calls you back when he gets voicemail. He is Always willing to help with an awesome attitude. He makes owning a ford so much more. Cant praise him enough.
I dont recommend bringing your car to get service here, terrible customer service. Ive been here before a few times and never had a problem but that was about eight months ago now this time I went was the rudest people Ive ever experienced you think because theyre in the service industry they would know how to treat customers and give good customer service however thats not the case. Its a shame that people are like this and just dont know how to be respectful.
Was in for a oil change , Matt took care me . He is good employee and Ford is lucky to have him
I think it important to mention the following. Not on the ball here. Everyone has a different answer on the basic questions. I’ve read other articles and I too have got my truck back filled with grease and oil, a smell and marks that too tons of effort to remove. I’ve been dealt with in a childish rude unprofessional manner in the past, and have such terrible terrible service. I’ve learned today true or untrue, I can take truck elsewhere and not risk my extended Warrenty. That said I won’t be here again unless required.
Hands down the best and most trustworthy ford service ive dealt with. The whole staff is very courteous and knowledgeable of what is needed for your vehicle. I am coming from Queens New York just to get serviced over here. Joeseph Deguire is my service advisor and he will go the extra mile in order to make sure everything is on point in order what needs to be serviced for your vehicle. Another service advisor that i dealt with is ariq williams and both these service advisors are very knowledgeable and educated in their field. I trust both of their decisions and reccomendations for anything i need done with my vehicle. I drive a 2013 svt raptor and i am obsessed with my vehicle, but leaving it here i can have the peace of mind with trusting them with my vehicle and geting the customer service and trust ive been looking for with a service location.
The Service center for Levittown Ford is excellent and trustworthy. Joseph Deguire was excellent help in the service center. He has a great knowledge of serving Ford vehicles and is very good to work with. Barbara Malcolm and Julia Lucas are very helpful at the front desk
Lost a days pay, very clear at time of making an appt we have a recall on our 35ft rv was advise will take one month to get the parts? took off of work lost a days pay to drop off, next day received a call we do not have the Time To Service your Rv How very unprofessional, now we are driving a 35ft Rv back and fourth With a Brakes Recall now how dangerous is that how irresponsible Do Not Buy A Ford Rv and do not bring it here to this dealership. DKnight Hicksville NY
I just got home from having my Ford Fusion serviced and I was so pleased with the attention I received from Barbara Malcolm, Customer Service, and Joseph Lamonica, Service Advisor. They were very pleasant and reassuring that they would take care of all my concerns. Thanks guys!
I had a Recall on my Ford Explorer and they took care of it. Service with a Smile!!! 😃
I dropped of my vechile mid june we are now in november and i still don’t have my vechile at this point i’m about to lawyer up like i need my vehicle
I had the best experience here! Sean Accetta was the service writer for my truck and he was professional and pleasant. He answered all my questions thoroughly. I would recommend Levittown Ford for all your service needs and to hopefully get Mr. Accetta if youre having your truck serviced!
Very happy with the service at Levittown Ford! When ever I bring my F-series in for maintenance its always a breeze. Thank you Sean Accetta for always getting me in and out and always explaining what I need and dont need. Look forward to the next visit.
I made 2 appointments at this location. They advertised open until 6 pmbut they only do service until 4pm my second appointment was for 7am then I sat in a waiting area for 3 hours full of people during the pandemic when i was told I was the first appointment if you dont want coid 19 I would not go to this place
Very friendly staff. Miriam and Barbara at the front desk went out of their way to assist me. Miriam actually stayed an extra hour on her own time to take care of exchanging loaner vans for me.
Came in for an oil change today. Barbara Malcolm was very polite and made sure I was happy with everything when it came time to pay the bill. It was a pleasurable experience. Mike Z.
I took my truck here because my check engine light was on and my truck is still under the warranty. They called me later on that day and told me that the issue that was causing the check engine light to be on was not covered under the warranty. They then quoted me a ridiculous price to replace a part that cost $40. I declined the services and when I went to pick up my truck I was shocked to receive a $140 bill! I couldnt understand why when again my car is under warranty and when I asked the assistant manager he just told me that was a charge to check the car. I left furious but because I was in a hurry I didnt have time to argue. So basically I was charged $140 to check my check engine light on a truck that is under warranty! If I knew I was going to be charged this I wouldve just taken my truck to hundreds of other places that do a check engine light check for FREE!
Good work done here. Kudos to Tonia is service.
Barbara Malcom at front desk customer service offers breakfast service with a great manner and smile. She is a wonderful person with great costomer service skill. I just love her. She took great care of servicing me explaining everything to me. I cant wait to come back to ford levitown. I will tell others.
SAVE YOURSELF A HEADACHE!!!!!!!!! DONT WASTE YOUR TIME AND MONEY ON THIS dealership filled with Scammers and con-artist at the ford levittown in hicksville , trying to take peoples money away by lying about needed repairs and parts ,that are suppostly messed up and not working just trying to rip-off people when everything was In good condition or needed minimum repairs which would have never even been close to the amounts they wanted to charge for the suppose repairs and bad parts.
This place is necessary but lacks in promptness of service. Ill use them when I need them and only them but I try to keep that few and far between. The staff are nice enough but I never get my car back the same day nor do I walk out of there with any sort of reassurance the same thing wont go wrong againI change my mind this place is incompetent as h*** Im only giving the 2 star rating whose Im not paying for oil changed between now and February
As Always the service was wonderful was told about an hour for my oil change was done even sooner and as always Miriam & Cindy took great care of me got me checked out quickly and are always friendly and helpful with a big smile
Was very disappointed, went there with my mustang. They told me it would take at least 3 weeks because they were backed up.. I said thank you and left.. Dont go there..
225 per hour labor rate.stop the insanity!!!!
Best service department. I was impressed that the service rep who checked my car in kept me up to date as to what was happening with my car. Excellent
Quick response as soon as I pulled up . A very pleasant and efficient check in . Warm accommodations. Bagels and coffee . Work accomplished and a quick check out . Overall extremely happy with my experience !!
Noah Reed did I a great job in servicing my Ford transit connect and was in and out will be back in the future 👍👍👍👍👍
Always a pleasure to bring my car in for service! Friendly and accommodating, they are truly helpful and sincere!
Very friendly staff. Service is sometimes crowded but they manage to show care for everyone needs. Always a pleasure getting my car service and knowing that its being taken care off.
Absolutely the best service Ive ever gotten ! Miriam was wonderful , very helpful and did everything she could to make my experience a pleasant one. Miriam is amazing! Cindy was also extremely helpful, and went out of her way to show me how to start a pushbutton loaner car!!
Would of given them 5 stars but went in for a quick oil change that kepted me waiting and waiting for some reason. Slow slow they are but overall good customer service though
Cindy, miriam, and Julia were so helpful and kind to me after a bad experience with other ford dealers. This service center is really top notch and has great customer service. Thank you!
Please go anywhere but here. Slow, unorganized and ridiculous. Took me 3 hours for an oil change. Would rather pay somewhere else than wait 3 hours for a 10 minute service. Cant wait to return my lease and move on from them.
Poor service. Scheduled me then had no mechanics to service my truck sonit sat for a week. When they finally got to it they couldnt help me anyway.
Bought my pickup truck from this dealer 7yrs ago great place to do business, and got some replacement items from the service department for my Lincoln good business
The staff is very friendly. They just did my inspection had it done under an hr . Very happy with the service
Best service! Never had a problem with them and always do a quality job. Especially Noah in quick-lane he is the best!
Not a big fan of reviews but i must say the service i received from Miriam and Cindy at the front desk and Ralph in the service department went far beyond anything that i expected.They explained everything from the minute i walked in till i picked up my car.(excellent service )
We always coming here for service.. All our companies cars, commercials.. I see somebody dont like here but they have to go other ford services first, others are really bad (...like Sayville Ford dealer) we see Levittown Ford Service is better.
Bob Lingo was great! He was told that I was in a hurry and was able to get me out quickly in the am so I could get to my next appointment. Recommended!!
Great truck service, as always Sean Accetta got me in and out with out a problem. Love the NEW TRUCK SHOP!!!! Keep it up Levittown Ford! I will be back again.
Made an appointment 3 weeks ago and I dropped my truck off on time at 7am. They called me at 430 pm saying they cant get to my truck today. Whats the point of having an appointment if they cant even look at the truck?
Get thr right part for your truck or car every time unlike the part stores. The counter person was a lot of help makeing sure i got the right part for my truck.
1 hour and 45 minutes for NYS Inspection and Oil Change.
I always get great service from Miriam and Cindy when I take my cars to Levittown ford! Im in and out quick and everyone is very friendly!
Nico was amazing, professional, and very knowledgeable! I couldnt ask for anyone more helpful!
Very satisfied with the service.Barbara Malcolm was extra nice. And Joseph Lamonica along with Ralph were very knowledgeable of what was needed for my Fusion.Thank you guys!
I was very disappointed I bring my F250 just for simple Diagnostic I made the appointment They tell me to come back in 2 weeks, at 9:15 a:m I got there at 9:15 They tell me sorry we cant help you we very busy So they Not even call me to tell me they could not help me after I already made the appointment this was very unprofessional.
In and out in not even half an hour for an oil change. No more bagels but hey covid.
Always use their Quick Lane Service to do Oil Change & Tire Rotation and even during congestion times I’m usually out of there less than an hour.
Service advisor Marian was very helpful and professional drop the car off for service got the job done fast
All of Levittown Fords employees are so great! Always professional and courteous!!
Had trouble with another Ford dealership called Levittown made everything great good people good company good product
Noah, Rob created a wonderful experience with me today! Will be returning soon!!
Everyone always so helpful and polite
Slow service, no loaners....Update: the gm took it upon himself to rectify the situation and provided me with an emergency loaner. Thanks guys.
Everyone there is so nice and helpful. They had my car in and out for a service.
Great group of people there. Michelle in service was amazing. Thank you
Excellent advisors and mechanics. Wonderful staff in waiting area. Always hot coffee
Barbara M. @ front office is the best and Sean A. the Service Advisor was so helpful and a Pro. Thanks again.See you soon.
In and out service, the quick lane is awesome!! Keep up the good work!
Marian is the best service provider. She was a great help to us.
LEVITTOWN FORD SERVICE IS ALWAYS SPOT ON . COURTEOUS STAFF,COFFEE & BAGELS IN THE AM WHILE YOU WAIT. QUESTIONS ANSWERED FULLY. THOUGH FORD PARTS ARE OVER THE TOP COST WISE .
Very pleasant staff and excellent repair service
Great service. Definitely social distancing. .Turn around time was reasonable.
Had a great experience with the staff and service . The one person I had the best experience with was Sean Acceta. He was very helpful . Thanks
Nicholas Brown service advisor was knowledgeable and courteous.
Worked with service advisor FRANK. Excellent people skills.
Great Service fixed it right the first time.Friendly, fast , & Clean
Customer service was great. Everything was done in a timely fashion. Inside of the building looks great. I recommend it.
Great employees! Especially the service manager.
Excellent technicians and staff. Had issue with bill and manager resolved quickly. Would go again.
Mechanic takes forever no one is picking up the phone for you noone is calling you back when you leave a message
Attention to the client very nice, very friendly, excellent workmanship and prompt. Keep it up FORD
All staff very very nice and helpful with warrenty questions. Very good service
Frank was very courteous knowledgeable and helpful. 5 stars
Nice people. Reasonable prices. Wait time can be a while but the quality and service is worth it
I bought my truck here I have had a 3 years no issues
Great service. Great team. A bit pricey.
Friendly staff & completely took care of my car.
Best ford dealer in ny
Fast courteous service
Always great service and the people are friendly and willing to go the extra mile
Knowledgeable, thats pretty much it.
Quick service, nice waiting area. Vending machines and no place close to walk to while waiting.
They scratched my car while it was getting worked on.
Decent place but lacking parking space for customers that just pick up parts from the department
Very Helpful When Ordering Part ,Prices Are Fairly Fair and Made Well
Decent sales staff. Kind of a rip off getting anything done here though
Had my Truck for 3 weeks for a 2 day if that job..
Good service Frank was very professional
Definitely better than Hempstead!
Great Ford service.
Theres a sales clerk there who sounds like Alf when she answers the phone
Customer service was HORRIBLE last week.
Great Customer Service
Awsome services. Thank u RalphFrom Mohammad
The loaner car was dirty on the inside and out
Quick Lane has fantastic service & helpful staff
Friendly people. Good work.
Replace passenger rear side mirror
They are a good service center.
Very poor service very slow they need workers I think
Great efficient vehicle service.
Good dealership, people friendly.
Total reviews rating 3.6
199 Reviews for Levittown Ford Service & Parts Center 2023:
Review №1
2022-01-12This place was a nightmare. Check engine light came on- on a car I leased from their sister company. The car spent THREE MONTHS in their lot. Thats not their fault - what IS their fault is there was no communication whatsoever. I would call and just get automated voices. . . I would call and leave a message and never get a call back. . . I would call, be put on hold for 15 minutes and get disconnected. When I finally WOULD get someone on the line, they would say Your car is going to be done today or tomorrow at the latest. They told me this 4 separate times. And then never call me again. And the next week the entire cycle would start over. A receptionist would take my message and say A service technician will get back to you and no one would. It was a nightmare. When I finally picked up my car, I opened the back, in in the trunk in a plastic bag was a big, dirty, cover covered in grease and oil. I didnt even know where it came from. I looked all over the car and finally discovered it was a cover that bolts to the underside of the car to protect the underside of the engine. They never put it back on, they threw it in the back of the car and left it. I didnt want to go back to this nightmare shop and ask them to complete the job, so I reinstalled it myself.I will never, ever go there again. I am shocked that they even stay in business.
Review №2
2022-01-30Well lets start.I have purchased a brand new Fiesta ST from Levittown Ford in 2017. My car had an issue with its blend door ( known issue with these cars) and they have done a good job, gave me a loaner and got it fixed within a month. So up to 2020 no complaints and would give them 5 *lets go into current issue. My car started to rust, badly. So I brought it over before Christmas. Niko was very nice and helpful, he took pictures and told me he would submit them to Ford and let me know. I have inspected the vehicle again and found more rust spots so I have returned a few days after to ad more info. Great, so far so good. I have not expected any news until new years as people are on vacations.... TWO WEEKS go by and i hear nothing so i decided to call back multiple times and no answer from Nico. After calling general service writer # I was transferred to general receptionist who informed me that Nico has been out sick and that she would follow up. No luck no call back. In few days I called again and service writer has picked up and promised a call back by the end of the day, no luck again. It has been over 30 days now and no contact . I would not recommend them for repairs or purchase of new vehicle.
Review №3
2022-06-25Something has changed with the service department at Levittown Ford. FOR THE BETTER! And I believe it has a lot to do with Lauren Potter, my service rep. Extremely personable, Lauren puts you at ease immediately. Infectious smile and truly wants to help the customer. I’ve been with this dealership and service department for at least 12 years and never felt comfortable with the service department. Not anymore. Go see Lauren, she is the best! Thank you Lauren
Review №4
2022-02-25Car is great but their service sucks. Go elsewhere. Worth it to spend a few extra dollars. Came here for an oil change and inspection. Half way home and noticed they didn’t do inspection. This is not the first time. They don’t care! Trust me don’t waste your valuable time!
Review №5
2022-03-02My service advisor, Nico Zambrano was professional, courteous, patient and explained all the details of my car issue. I arrived without an appointment (which is very doable there) and was taken in right away, given a time that the car would be done and it was right on the money. No hustling here with any extra you need this or youll need that, just honest. He was outstanding; as a long-time Ford owner, I would not hesitate to recommend to to request Nico if you have any questions or problems with your Ford. Nice to see someone do their job with integrity. Thanks again.
Review №6
2022-01-20I came into because my car was due for a routine oil change. I called before arrival asking if service was available. The receptionist informed me that as long as I arrived before 3 PM that my car could be seen for service. Upon arrival (2:40 PM), I checked in with the front desk receptionist. She told me that I must wait in my car on line outside to be seen for an oil change. I waited for 30 minutes until a friendly gentleman greeted me and asked if I have been seen as he “noticed my car was idle for a while.” I informed him that the receptionist told me to wait in my car, and he said that is not how it works and that I should’ve been properly escorted to the service department. I waited in my car, and multiple employees walked past me with no regard as to why I was there. They were not able to take my car in for service as it was past 3 PM and asked me to come back another day. I usually do not write reviews, but it was my first time at this location and I am very disappointed with the lack of professionalism executed by the Ford employees at this location (aside from the gentleman who actually finally noticed me waiting).
Review №7
2022-04-26If I could give 0 stars I would. They had my car for over a month. No updates no anything. After finally fixing my Ford Escape, the car was pulling to the left. It was not doing that prior to me dropping it off. The service advisor Niko was rude and told me this was not our fault or responsibility. Andrew the manager did give me a free wheel alignment. But the frustration was too much.The first issue the reason it was there for over a month. The first service advisor was telling me I didnt have a warranty and they tried their best to bill me. The sales department helped me straighten it out. The sales department is great. The service department is the complete opposite.
Review №8
2022-01-08I hope no one ever uses this place!! Absolutely awful customer service!! Bought my 2020 ford transit in December 2020, 3 days later a sensor light went off and I had to bring it in… truck sat there for three days and no one ever looked at it!!! After a week brought it back and took another 2 days to fix!!! Absolute disaster!!! Fast forward rd a year and have to go back for another sensor issue and oil change, have appointment through app and got a text confirmation the day before. 745 am on a Saturday I pull in and the lot attendant says we don’t work on vans on Saturday!!! Through the app they know all of your vehicles information even my gas and oil levels!!!! Speak to the service management and she never apologizes and tells me to come in during the busy work week to leave van for 1 1/2 hours!!! This place is awful, don’t care about anything warranty related!!!!! Stay away
Review №9
2022-05-27Janet was great , but the service department told my wife 4 hours to do some recall work . After calling , being put on hold by some snotty young girl , hung up on twice , I finally got thru to Andrew . He told me 10 a.m. the following day . Unbelievable!! I guess the union runs that shop and they decide when things get done . NEVER AGAIN !!
Review №10
2022-04-25This place is garbage,everyone from the management is rude and unprofessional. I used this place for personal and business. Which is Never happen again. My car in the workshop since 02/27/2022 and no one contacted me unless I did, to get someone it takes about 5 days. No help from anyone ! I have no other choice to go into the location! The management is nasty blaming everything on staffing , which I understand is a world wide struggle, but this place is terrible.