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Total reviews rating

199 Reviews for Lex Hotel NYC 2023:

Review №1

2022-01-24

Patrick at the front desk was the best! Staff is so incredibly friendly. Room was super clean, which is great and very comforting during these times with covid. Breakfast was okay, wish there were a little more options. But overall we had an amazing stay! Definitely coming back in the future

Review №2

2022-04-19

This hotel, though dated and a bit shabby-chic is in an ideal location. The staff were super helpful and nice. The advertised wine reception was non existent as was the rooftop deck (closed), breakfast was the usual coffee, juice and croissants. I liked having coffee every morning.I had a room on the first floor it was huge and it was the quietest room I have ever slept in, couldnt hear any of the typical NYC sounds, slept like a baby. Hotel staff deliver ice and whatever else you might need. 5 plus stars for them!! Would re book......

Review №3

2022-02-27

The staff at the hotel is amazing and so very accommodating. We arrived very early for our stay and they had a room ready no problem. The prices are good, rooms were clean and it was centrally located to where we needed to be. We will definitely be back!

Review №4

2022-05-09

Would like to start off by saying that the front desk staff was super accommodating and friendly! The best part of my experience.The first weird vibe I had was when you enter this hotel onto maps and it takes you to an entirely different address 10 blocks away. This is a small thing but as someone who’s worked for a small business owner I know this is a very easy fix and it seems strange to me that they wouldn’t change that.I believe the photos posted by the hotel online are extremely misleading. The entire building felt run down and definitely lacking in cleanliness. The first room I was put in smelled so badly of B.O that I had to ask for a new room. Again, he was very accommodating and immediately gave me a new room - not his fault at all. The new room did not have the smell.I had the queen sized bedroom. It feels weirdly small in there…if I opened my full size suitcase to put on the rack, you would have to go up against the wall to get around it. I know it’s NYC but the price I paid for the room + the photos online definitely made it seem much roomier. The bathroom was clean and roomie on a more positive note. I usually take photos of my hotel rooms but it was so disappointing that I didn’t think to do so.There’s a sign in the room that says join us on the rooftop for a reception from 5-6. But when you ask about it downstairs they say the rooftop is closed right now. I feel like simply removing those signs from the rooms would solve a lot of problems. Not to mention, photos of this rooftop are heavily featured online as well.Breakfast is extremely basic. Kinda what I was expecting though again, I felt the photos online were misleading.Ultimately the prices here were very similar to the chains near grand central or Times Square, but I chose this place because I wanted a more boutique experience and better location. I would NOT recommend this place if that is what you’re looking for. The chains are a better bet. If they lowered their prices or redid the place to look more like the photos, it would definitely be worth it.

Review №5

2022-01-08

The only positive note was the very friendly staff. The hotel room was old, small, with a horrible carpet and no place to put the luggages and bags. Also the quality of all facilities was way below average. Some people like the area, but personally I found Midtown Manhattan one of the least, dirtiest and less interesting parts of NYC. Moreover, I was very annoyed to pay $22.95 mandatory Service fees per night, given the overall poor maintenance and how old and dirty the room is. Unless you need to stay right behind Baruch College, Id never recommend this hotel. Too expensive for a 2-star quality hotel.

Review №6

2022-06-11

Positive: The staff was top notch! Very friendly and helpful with everything!! The location was safe and in walking distance to many things. Negative: The room was disappointing. You almost trip into the bed when you open the door. Needs updating. No soap. Limited towels and washcloths. AC was not working the first day we were there.

Review №7

2022-03-08

Decent hotel, not fancy, well located in the center of Manhattan.I appreciated to have the breakfast included.For sensitive sleepers, bring your earplugs and/or ask for a quiet room in advance. My room was on a low floor on Lexington Ave. This is by the traffic light so you do have these trucks accelerating from a stopped position at all hours in this City That Never Sleeps.

Review №8

2022-05-24

Positive: The location was great! Nice and safe area of town. Negative: The continental breakfast was not what Im used to. Not enough food choices, no place to sit except in the lobby . I would rather have had a coffee maker in my room.

Review №9

2022-04-14

Attentive staff. Disappointed roof top not open and no wine and cheese from 5 to 6 as advertised on website. Overall I reccomend this hotel. Patrick at the desk was great!

Review №10

2022-05-07

The staff at the hotel was exceptional and extremely accommodating. They went above and beyond to ensure we were satisfied and I want to thank them for all their hard work.